House with solid fill

Capgemini Financial Services A qr code with black squares

Description automatically generated

Top Trends 2025

Payments
Explore Top Trends 2025

Explore
Top Trends 2025

January 2025

RESEARCH INSTITUTE
 House with solid fill

The Capgemini FS Top Trends 2025 span three broad themes

Customer Enterprise Intelligent

First Management Industry

Transforming customer experience Revamping processes, teams, Leveraging the most modern
focusing on omnichannel solutions, and operations to run solutions to deliver an end-to-end
interactions and the value of enterprises with greater agility and digital experience that transforms the
products and services operational efficiency to optimize the value chain – from design to delivery of
cost of doing business intelligent products and services

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 3
 House with solid fill

The Capgemini FS Top Trends in the Banking sector by sub-domain (1/2)

Wealth Management Retail Banking Payments
Seamless digital experience: Wealth firms power up digital Omnichannel experience: Omnichannel customer journeys boost Open finance: Open-finance-based use cases will grow as regulators
platforms to consolidate services and create seamless CX experiences across digital platforms, contact centers, and branches improve financial data access

Hyper-personalized advisory: Artificial intelligence can Financial literacy: Financial literacy and personal budget apps boost Instant payment adoption: Instant payment rails are cannibalizing
enable made-to-order investment advice strategies customer confidence and promote financial inclusion checks and debit cards, while mobile wallets maintain their dominance

Next-gen banking: Retail banks set their sights on youth, the prime POS innovations: POS payment innovations can help banks
Bridging generation gaps: With younger entrepreneurs on the rise,
target of new age players, to secure long-term customer enhance merchant acquisition capabilities and increase consumers'
wealth firms shape advice to resonate with HNWIs of all ages
lifecycle growth credit options

Cross-border payments: Multi-territory instant payment corridors are

Inorganic growth strategies: Wealth firms seek external expansion Operational resilience: Digital operational resilience will remain
revolutionizing cross-border payments, empowering businesses with
to broaden services and boost revenues crucial for regulatory compliance
speed and efficiency

Regulations drive ESG traceability: Wealth firms implement

ESG asset transparency metrics as regulators standardize
RegTech for compliance: Intelligent RegTech solutions will reduce Cloud-based payment hubs: Cloud-based payment hubs offers unified
sustainability reporting compliance costs and timelines, as retail banks face escalating risks and consolidated multi-rail payment processing capabilities at scale

Digital onboarding: Digital onboarding boosts revenue for wealth Multi-rail payment strategy: Multi-rail strategy will enhance
firms through white-labeling, while accelerating client acquisition and Deposit growth: Deposit growth continues to be a retail bank priority
payment flexibility and offer different payment methods
improving compliance along with lowering funding costs
in a single interface

Unified operating models: Wealth firms unify operating models to Onboarding efficiency: Onboarding efficiency remains critical as Operational resilience: Regulators are prioritizing operational
deliver a consistent experience for HNWIs across geographies retail banks embrace digital identity management for seamless resilience to foster trust in the cashless future of markets and
onboarding economies

Decentralized identity: Decentralized digital identity management

Gen AI for relationship manager efficiency: Gen AI-powered AI for efficiency gains: Artificial intelligence will drive productivity by
combats fraud and grants customers greater control over their
copilots can boost relationship manager productivity reimagining customer and employee journeys
personal data

Remittance transformation: Remittance transformation is reshaping

Real-world asset tokenization: Real-world asset tokens powered by ESG product strategy: Banks will implement intelligent ESG product
the global financial landscape, characterized by plummeting costs and
robust blockchain networks improve liquidity and access strategies and solutions
lightning-fast transfer times

Cloud-native wealth management platforms: Cloud-native

Leveraging open finance: Open finance regulations clear a path for Data monetization: Payments data is driving innovation and leading
platforms scale workflows and enable cost-efficient wealth
retail banks to develop a 360-degree customer footprint to the creation of new revenue streams
management processes
Customer First Enterprise Management Intelligent Industry
Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 4
 House with solid fill

The Capgemini FS Top Trends in the Banking sector by sub-domain (2/2)

Capital Markets Lending & Leasing Sustainability
Perpetual KYC revolution: Organizations are digitizing and
Frictionless Enterprise: Providing a one stop shop for equipment Sustainable product opportunities: Growth in innovative and eco-
automating KYC processes to reduce the cost of compliance and
delivered through a seamless omnichannel digital experience friendly debt instruments and insurance products
enhance customer experience

Accelerating sustainable lending: Banks are augmenting to Sustainability service opportunities: Financial institutions support
Moving towards Equipment-as-a-Service: Redefining equipment
accelerate green lending and leverage sustainable finance as their end-clients beyond financing to accelerate their net zero
financing with growth of an as-a-service model transition and resiliency
a growth engine

Changing investment landscape: The market landscape is shifting as ESG risk criteria: Financial institutions increasingly incorporate ESG
Embedded finance: Transforming equipment leasing with seamless
organizations adapt to passive investing, retail investor growth and risk factors into their investment strategies and risk management
integration of financing solutions
geopolitical forces processes

Efficiencies through collaboration: The industry is moving towards Increased regulation: Enhanced regulatory frameworks and
Expanding B2C channels: Leveraging digital platforms for scalable
mutualization and strategic outsourcing to reduce the cost of reporting reshapes corporate accountability through rigorous ESG
growth and enhanced customer engagement standards by 2025
post-trade processing

Industrialized climate risk modeling: Financial institutions are

Capital efficiency: Global uncertainty and regulatory shifts are Bespoke Solutions: Offering customized solutions in an efficient and
intensifying efforts to assess, manage, and disclose climate related
driving organizations to focus on mastering their capital strategy cost-effective manner risks to stakeholders

Greenwashing and greenhushing: Financial Institutions face scrutiny

Modernized resilient platforms: Limitations in legacy systems are Green asset financing: Need for sustainability reshaping the
from customers and activists and possible penalties from regulators,
driving capital markets organizations to modernize their core systems investment landscape
consumers and activists

DLT & tokenization: The increased integration of DLT and Decarbonization of portfolios: Stakeholders increasingly prioritize
Navigating the regulatory landscape: Shift towards sustainable and
tokenization into mainstream finance is digitally transforming the low-carbon investments to reduce carbon footprints and align with
transparent lending
financial services industry climate goals

Leveraging Generative AI: Capital Markets organisations are seeking

Ushering digital transformation: Leveraging data driven Sustainability as corporate DNA: Enterprise-wide sustainability with
competitive advantages using Gen AI to create actionable insights, management and decision making integration into operations, products and services and supply chain
efficiencies and differentiation

Global accelerated settlement: The drive for a global T+1 Simplifying and standardizing process: Essential steps for
Gen AI aiding sustainability: The advent of Gen AI has made financial
settlement cycle continues, with the UK and EU pushing forward leveraging Artificial Intelligence and Machine Learning technologies services look at more innovative ways of implementing Sustainability
with plans across geographies and business lines

Balancing automation with human expertise: Integration of Going beyond carbon emissions: Financial services broaden focus
Transaction reporting optimisation: Following the recent
Artificial Intelligence and Machine Learning for efficiency while beyond carbon emissions to include social and biodiversity factors in
regulatory rewrites, firms are shifting focus to efficiency and control ESG strategies
preserving human judgment and creativity
Customer First Enterprise Management Intelligent Industry
Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 5
 Payments Top Trends 2025 – Priority Matrix

Open finance: Open-finance-based use cases will grow as regulators improve

1

SIGNIFICANT
financial data access 10 2 5

2
Instant payment adoption: Fast global adoption of instant payments is cannibalizing cards while
BigTech wallets consolidate their dominance, significantly impacting payment profitability
10 2 5
3

POS innovations POS payment innovations are necessary to enhance merchant acquisition
3

Adoption priority 2025

capabilities and increase consumers' payments options
4

Cross border payments: Multi-territory instant payment corridors are enhancing

4 cross-border payments, empowering businesses with speed and efficiency
6 8 4 3 1

HIGH
6 8 4 3 1
5

Composable cloud-based payment hubs: Composable cloud-based payment hubs offer

5 unified, cost-effective and consolidated multi-rail payment processing capabilities
6

Multi-rail payment strategy: Multi-rail strategy will enhance payment flexibility and offer
6 different payment methods in a single interface
7

Operational resilience: Regulators are prioritizing operational resilience to foster trust in the
7
9 7

MEDIUM
cashless future of markets and economies
8
9 7
Decentralized identity: Decentralized digital identity management combats fraud and grants
8 customers greater control over their personal data
9

Remittance transformation: Remittance transformation is reshaping the global financial

9 landscape, characterized by plummeting costs and lightning-fast transfer times MEDIUM HIGH SIGNIFICANT
10

Data monetization: Payments data is driving innovation and leading to the creation of Business impact 2025
10 new revenue streams
Customer First Enterprise Management Intelligent Industry

Capgemini’s Priority Matrix outlines our assessment of the impact of 2025 trends on operating environments facing:
▪ Adoption priority: The criticality of adopting a 2025 trend to maximize value creation because of its sector importance.
▪ Softening inflation and high interest rates, ▪ Intense competition and increased focus on customer ▪ Business impact: Each trend’s effect on 2025 sector business as it relates to customer experience (CX), operational
coupled with stagflation trends centricity due to the impact of new-age players
excellence, regulatory compliance, or profitability. Circumstances will vary for each firm depending on business
▪ Geopolitical instability ▪ Operational cost overruns and high capital lock-in priorities, geographic location, and other factors. For more information, contact us at [email protected].
▪ Dynamic regulatory activity

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 6
 10 2 5

Customer First 10 2 5
Trend 1 6 8 4 3 1

Open finance 6 8 4 3 1
House with solid fill

Open-finance-based use cases will grow as regulators improve financial data access 9 7

9 7

Background
▪ Open banking data includes information about accounts and payment transactions. Open finance expands
the scope to include a 360-degree financial footprint (insurance, investments, retirement, etc.) enabling
seamless exchange of data across financial institutions and third-party providers, supported by secure APIs.
▪ Executives interviewed for the World Payments Report 2025 listed non-standardized APIs and the inability to
control data use and sharing among their top open banking challenges. Open finance addresses open banking
limitations and creates monetization opportunities.1
▪ Regulators worldwide are imposing new standards:
• In the United States, Section 1033 of the Dodd-Frank Act will require banks to share customer data in a
standardized format with authorized third parties.2
• The European Commission will address open banking limitations within the upcoming Payment Service
Directive 3 (PSD3) and promotes open finance through the Financial Data Access (FiDA) framework.3

Impact
▪ Open finance encourages market competition through innovation in the products and services that banks
offer to customers.
▪ Maturity varies across markets: open finance may be regulated (Brazil) or market-driven (United States). The
World Payments Report 2025 found 62% of banks unprepared for the transformation required to adopt
open finance.1
▪ Open finance fosters an inclusive and connected financial ecosystem, allowing banks to drive greater
personalization across banking products and services.
Source: 1. Capgemini World Payments Report 2025; 2. Plaid; 3. CEPS; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 8
 10 2 5

Customer First 10 2 5
Trend 1 6 8 4 3 1

Open finance 6 8 4 3 1
House with solid fill

Open-finance-based use cases will grow as regulators improve financial data access 9 7

9 7

Figure 1: Types and quantities of open finance use cases are increasing
Nubank
Brazilian neobank Nubank had over 45
Business-to-Consumer (B2C) use cases Business-to-Business (B2B) use cases million consents for financial data
Business finance
sharing as of Q3 2024 and says it
Refunds and chargebacks Authentication services Cash forecasting
management (BFM) helped users save +USD 1.16 million
Personal finance Categorization and in interest with an overdraft-alert
Business

management (PFM) Account aggregation expense management Payment reconciliation

KYC automation Intraday cash pooling and

tool to avoid fees.1, 2 Nubank
Pre-approved loans Payment initiation and onboarding income smoothing leverages open finance to enhance
Account opening and
onboarding Payroll processing ERP/TMS integration Supply chain financing credit assessments for personal loans.3
Loan underwriting Tax automation Risk scoring
Klarna
Global payments network Klarna
Peer-to-Peer (P2P) use cases Consumer-to-Business (C2B) use cases partnered with Worldpay to offer
flexible payment options to a wider
A2A payments Rule-based payments BNPL
range of merchants. This move aims to
Customer

Social payments Pay-by-bank Savings sweeping simplify the integration process for
merchants and offer consumers
Bill splitting Subscription payments Contract switching
greater payment flexibility, including
Bill payments
buy now/pay later options. By
partnering with major players like
Zoom and Worldpay, Klarna is growing
and positioning itself within the open
Customer Business finance ecosystem.4, 5`
Source: 1. Nubank; 2. Nubank; 3. Open finance network; 4. Worldpay; 5. Klarna; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 9
 10 2 5

Customer First 10 2 5
Trend 2 6 8 4 3 1

Instant payment adoption 6 8 4 3 1

House with solid fill

Fast global adoption of instant payments is cannibalizing cards while BigTech wallets consolidate their dominance, 9 7

9 7
significantly impacting payment profitability

Background
▪ Research from Capgemini's World Payments Report 2025 indicates instant payments are set to grow from
16% of global payment transaction volume in 2023 to 22% in 2028.1
▪ A survey of payment executives as part of Capgemini’s World Payments Report 2025 suggests that instant
A2A payments could offset 15-25% of future card transaction volume growth. Also, 77% of executives said
debit cards and pre-paid cards would be most impacted by instant A2A payments.1
▪ Research by payment service provider Worldpay projects that by 2027, digital wallets will account for 49% of
global transaction value for both online and POS sales.2

Impact
▪ With instant payments favored over checks and debit cards, banks stand to benefit from lower transaction
costs. Shifting small purchases to instant, low-cost account-to-account (A2A) payments, achieved through
bypassing intermediaries (like card networks), may stimulate micropayment adoption among consumers.
▪ Traceability offered by instant payments helps small businesses shorten cash conversion cycles, leading
merchants expect benefits from quick, affordable transactions.
▪ Banks can secure strategic relationships with corporations by offering instant capabilities
(e.g., just-in-time payments, instant cash sweeping, and instant supplier payments) and enabling real-time
corporate treasury management.

Source: 1. Capgemini World Payments Report 2025; 2. WorldPay; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 10
 10 2 5

Customer First 10 2 5
Trend 2 6 8 4 3 1

Instant payment adoption 6 8 4 3 1

House with solid fill

Fast global adoption of instant payments is cannibalizing cards while BigTech wallets consolidate their dominance, 9 7

9 7
significantly impacting payment profitability

Figure 2: Factors that influence the instant payment adoption rate

Wero
In mid-2024, the European Payments
Instant payment accelerators Initiative (EPI) launched Wero, a digital
Aliases or
wallet and instant money transfer
Instant payment solution. It allows users to send
proxies
Standardized interlinking for Number of
User (alternative to and receive money instantly using
user interface cross-border use cases
bank account
focus numbers)
payments phone numbers and QR codes. Wero
is in use in Germany and France, with
plans to expand to Netherlands
Ownership of instant payment system
Governance (public vs private vs hybrid) in 2025.1

Participation
Pix
mandate Pricing Transaction Payment
Rules (bank and structure limits initiation method
In August 2024, Brazil’s instant
non-bank PSPs) payment system, Pix, debuted in
Europe with a pilot at Barcelona
RTGS vs DNS*
Existing vs
Messaging Auxiliary airport, allowing travelers to Spain and
dedicated
Infrastructure
settlement (risk
wholesale
standards infrastructure Portugal to make QR payments. The
vs liquidity cost (ISO20022 vs (like cloud
trade off)
settlement
proprietary) computing) Brazilian central bank announced
system
“Pix at proximity”, a tap-on-mobile
Major instant payment accelerators payment solution benefitting small
Brazilian businesses with more
*Note: RTGS: Real Time Gross Settlement DNS: Deferred Net Settlement checkout options.2, 3
Source: 1. Société Générale; 2. PYMNTS; 3. finextra; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 11
 10 2 5

Customer First 10 2 5
Trend 3 6 8 4 3 1

POS innovations 6 8 4 3 1
House with solid fill

POS payment innovations are necessary to enhance merchant acquisition capabilities and increase consumers' 9 7

9 7
payments options

Background
▪ With online sales expected to double that of in-store payments from 2024 to 2027, businesses are
reassessing payment options.1 The Copenhagen-based Baymard Institute says 13% of U.S. online shoppers
abandoned orders in 2024 due to a lack of preferred payment methods.2
▪ The growth of open banking and faster payment rails have expanded seamless payment options for
customers. Scalable POS solutions integrate payments, inventory management, loyalty programs, and
analytics. 71% of merchants expect Soft POS (Software Point of Sale) to replace traditional terminals.3
• Soft POS allows merchants to accept contactless payments using smartphones, tablets, and other devices
with near-field communication (NFC) chips
▪ As data sharing regulations take shape (Section 1033 in the United States and the Financial Data Access
(FIDA) framework in Europe), embedded payments are poised to drive POS innovations.

Impact
▪ POS innovations like Soft POS terminals feature low maintenance costs and minimal upfront investment.
They help merchants reduce fraud and gain quicker access to funds through faster settlements.
▪ Customer flexibility improves from more payment choices like digital wallets or split payments through
financing options such as buy now/pay later (BNPL). In addition to traditional payment choices (cards,
cash), merchants can reduce abandoned orders and boost revenues.
▪ Banks and third-party software providers stand to gain through more transactions by removing friction at
the customer experience layer and by supporting merchants to deepen customer loyalty through
analytical tools.

Source: 1. Baymard; 2. Worldpay; 3. Pymnts.com; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 12
 10 2 5

Customer First 10 2 5
Trend 3 6 8 4 3 1

POS innovations 6 8 4 3 1
House with solid fill

POS payment innovations are necessary to enhance merchant acquisition capabilities and increase consumers' 9 7

9 7
payments options

Figure 3: Recent POS innovations and their benefits1

Revolut
Following its 2023 launch of card readers
and iPhone Tap-to-Pay, Revolut
Contactless introduced a POS terminal in October
payments POS 2024 for UK and Ireland merchants. It
Integrated financing for integrates POS software, business
POS consumers accounts, analytics, and multi-location
(Buy Now
solutions management. With Revolut Pay
Pay Later)
integration, customers make one-click
payments and receive merchant-funded
rewards and discounts.2 3
Soft POS
Biometric
terminal
payments
(mobile JP Morgan
POS apps)
After debuting Tap-to-Pay for
merchant clients in 2023, J.P. Morgan
extended its partnership with PopID in
Personalized August 2024, to roll out in-store
customer Lower wait
Greater Wider
experience
Enhanced
times and
biometric payments via facial
upselling and payment analytical recognition at POS terminals across
with maintenance
cross-selling options capabilities U.S. retail stores by early 2025. It is
loyalty costs
programs also expected to reduce checkout
times by 90 seconds per transaction
and increase ticket size by 4%.4 5 6
Source: 1. Edgar, Dunn & Company; 2. Finextra; 3. Revolut; 4. Pymnts.com; 5. JPMorgan; 6. Forbes; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 13
 10 2 5

Management 10 2 5
Trend 4
Enterprise

6 8 4 3 1

Cross border payments 6 8 4 3 1

House with solid fill

Multi-territory instant payment corridors are enhancing cross-border payments, empowering businesses with speed 9 7

9 7
and efficiency

Background
▪ GlobalData's Payment Analytics expects a 58% increase in cross-border transactions in Europe between 2023
and 2028. This growth catalyzed initiatives like instant cross-border payments (IXB) in the US-EU financial
corridor, currently in pilot stage.1
▪ BIS's Project Nexus is piloting a unified framework across Asian markets, aiming to enable cross-border
payments by connecting payment rails.2
▪ The adoption of ISO 20022 enhanced payment rail interoperability through rich data sharing.3

Impact
▪ Emerging cross-border payment models, such as Central Bank Digital Currency (CBDC) and Distributed Ledger
Technology (DLT), reduce reliance on intermediaries and minimize exchange fees, enabling banks to offer
lower transaction costs to merchants and businesses.
▪ Multi-territory instant payment corridors facilitate real-time transactions across borders, significantly
reducing settlement times for merchants and businesses. By offering faster transactions, banks can
effectively compete with FinTechs offering cross-border payments.
▪ Banks can also help enhance the trust of merchants in cross-border transactions by leveraging real-time
monitoring capabilities offered by instant payment corridors.

Source: 1. GlobalData; 2. BIS; 3. Consultancy.eu; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 14
 10 2 5

Management 10 2 5
Trend 4
Enterprise

6 8 4 3 1

Cross border payments 6 8 4 3 1

House with solid fill

Multi-territory instant payment corridors are enhancing cross-border payments, empowering businesses with speed 9 7

9 7
and efficiency

Figure 4: Emerging models ramp up B2B cross-border payments’ speed and efficiency
WorldFirst
DLT-based transfer model (converts stablecoins to UK-based payment services platform,
local currency and settles)
WorldFirst launched real-time
Digital asset exchange
Sending bank
through ledger
Receiving institution cross-border payments in August
2024 for its World Account users. Now,
small and medium businesses can pay
Digital payment platform model in over 200 markets worldwide in more
than 90 currencies.1
Platform
Buying (converts to preferred currency at current rate and transfers to payee’s wallet) Selling
corporate corporate
(payer) (payee)
Push-to-cards model Partior
Sending bank Card network Receiving bank (sent in real-time DLT payment network Partior boosts
to payee card) cross-border payments by
enabling real-time, multi-currency
clearing and settlement. Its
CBDC-based transfer model
blockchain-powered platform fuels
Central bank of buying Clearing network
merchant (sends its (verified by nodes and
Central bank
(converts CBDC to
international transactions, offering
of selling merchant
digital currencies) transfers CBDC) local currency and settles) speed, efficiency, and reduced risk for
businesses, partnering with banks such
as Standard Chartered.2
*Note: CBDC: Central Bank Digital Currencies DLT: Distributed Ledger Technology
Source: 1. IBSIntelligence; 2. Finextra; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 15
 10 2 5

Management 10 2 5
Trend 5
Enterprise

6 8 4 3 1

Composable cloud-based payment hubs 6 8 4 3 1

House with solid fill

Composable cloud-based payment hubs offer unified, cost-effective and consolidated 9 7

9 7
multi-rail payment processing capabilities

Background
▪ Legacy systems used by many corporate treasuries and financial institutions are fragmented, which slows
processes and makes maintenance cumbersome.1
▪ Financial organizations can streamline payment processes by deploying a hub that centralizes disparate
payment activities within a single platform – customizable to the firm’s needs and requirements.1
▪ Increasingly, financial institutions partner with Payments-as-a-Service (PaaS) specialists to set up and
scale cloud-based payment hubs. PaaS optimizes cost, improves flexibility, and enables quick go-to-market,
reducing operational complexities.

Impact
▪ Cloud-native architecture simplifies integration with core/ treasury platforms and straight-through processing
automation. It reduces operational costs and enhances interoperability and transaction success to boost
efficiency and customer experience while reducing risk.
▪ Cloud-based payment processing helps businesses enhance scalability and reduce overhead from
infrastructure, software, and maintenance. As firms can quickly innovate and adapt to business scenarios, it fast
tracks time to market.
▪ By managing all payment rail operations within a modular, cloud-native hub, organizations can adapt
productivity-enhancing payment technology innovations and comply with regulatory changes.

Source: 1. Treasury&Risk; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 16
 10 2 5

Management 10 2 5
Trend 5
Enterprise

6 8 4 3 1

Composable cloud-based payment hubs 6 8 4 3 1

House with solid fill

Composable cloud-based payment hubs offer unified, cost-effective and consolidated 9 7

9 7
multi-rail payment processing capabilities

Figure 5: Composable cloud-based payment hub architecture Security Bank

Security Bank partnered with ACI
Worldwide to modernize its payment
VAM: Virtual account management
infrastructure and offer customers
RTGS: Real-time gross settlement efficient, real-time payment solutions.
Proprietary systems A composable cloud-based payment
actors – like mobile)
(Form f ACH: Automated Clearing House hub is helping Security Bank streamline
and s
e n tion rvice (Em payment processes and provide a
a e be Par RTP: Real-time payments
Op rm on s dd tn seamless customer experience.1
fo ti e d er
n a
t i iti /in s
BNPL: Buy now/pay later
un t in Confirmation
AML v
n
ym o

of payee

is
pa acc
e

ib
(COP) AML: Anti-money laundering

le
Fraud Pricing and Abu Dhabi Islamic Bank

)
management sed value-added se billing
a-ba rvic
Dat es
Abu Dhabi Islamic Bank (ADIB)
S)

Cash & liquidity

(TM

management Loyalty & launched a new payment hub in Q1

ste y

Identity
nt sy asur

(Sm ital mo
rewards Automation
m

2024 to enhance cross-border transfer

dig
management
Netting Offer

art
e

t Pa
oun speed and efficiency. The cloud-native
d tr

yb mgmt.

DLT racts,
cc yc

cont y)
a
by a platform transformed the bank’s
ERP an
manageme

ne
rd
y

payment processing by bolstering the

Pa

Credit
Compliance
VAM scoring
Reporting speed, security, and efficiency of
Payment
hub
BNPL payment services across channels and
Interaction Assurance Fee Fund Utility Interaction
third-party networks.2
layer services products products services layer

Source: 1. Securitybank; 2. ProgressSoft; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 17
 10 2 5

Management 10 2 5
Trend 6
Enterprise

6 8 4 3 1

Multi-rail payment strategy 6 8 4 3 1

House with solid fill

Multi-rail payments will enhance flexibility and offer different payment methods through a single interface 9 7

9 7

Background
▪ Multi-rail payments help businesses integrate and offer multiple payment methods, giving customers
payment processing options while building payment platform resilience.1
▪ The multi-rail strategy aims to create a payment ecosystem leveraging real-time payments, Central Bank
Digital Currency (CBDC), and established networks like SWIFT, ACH, and SEPA, alongside banking networks,
traditional card networks, and even proprietary solutions.2
▪ By including payment options for different business models (P2P, B2C, C2B, B2B, G2C), the multi-rail payment
strategy targets a total addressable market of approximately USD 235 trillion.3

Impact
▪ Data captured through a multi-rail payment system are assets banks can use to gain cross-channel insights.
Rich data enables banks to personalize product recommendations and contextually cross-sell relevant
financial products or services to boost customer engagement.
▪ A multi-rail approach offers banks a strategic hedge by protecting the revenue streams of traditional payment
sources, while new value pools (like instant payments) continue to emerge.
▪ Banks can collaborate with card operators and leverage their multi-rail expertise to launch new
payment solutions.

Source: 1. Astra; 2. Worldpay; 3. Visa; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 18
 10 2 5

Management 10 2 5
Trend 6
Enterprise

6 8 4 3 1

Multi-rail payment strategy 6 8 4 3 1

House with solid fill

Multi-rail payments will enhance flexibility and offer different payment methods through a single interface 9 7

9 7

Figure 6: Single customer interface with multiple behind-the-scene options HSBC

In July 2024, HSBC launched the
multi-currency app Zing, allowing users
Use cases C2B P2P B2C G2C to hold funds in over 10 currencies and
transact in +200 markets using Visa's
network of networks strategy, which
will enable transactions to be initiated on
one network and finalized on another.1
Single interface Mobile app or wallet

Alexbank
Intelligent and dynamic payment routing
Payment flow In March 2024, Egypt’s Bank of
management Alexandria (ALEXBANK), part of the
Unified payment orchestration
Intesa Sanpaolo group, partnered with
Mastercard to enhance its payment
solutions, focusing on fraud detection,
Infrastructure Real-time ACH, SEPA, SWIFT, cybersecurity, and digital offerings.
Card networks CBDC
rails payment rails etc. The collaboration aims to leverage
Mastercard's multi-rail expertise to
deliver innovative payment solutions
to ALEXBANK clients.2 3
Source: 1. Finextra; 2. FinTech Futures; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 19
 10 2 5

Management 10 2 5
Trend 7
Enterprise

6 8 4 3 1

Operational resilience 6 8 4 3 1
House with solid fill

Regulators are prioritizing operational resilience to foster trust in the cashless future of markets and economies 9 7

9 7

Background
▪ A cybersecurity breach at Finastra in November 2024 confirmed data theft exposing sensitive customer
and operational data for global financial institutions. This highlights the growing risks of third-party
vulnerabilities in the finance sector. 1
▪ A faulty CrowdStrike update sparked a global outage in July 2024, resulting in US Fortune 500 companies
losing ~USD 5.4 billion. The finance sector was hit hard, with Bank of America, JPMorgan Chase, UBS, and
Lloyds suffering extensive disruptions to transactions and operations.2 3 4
▪ A July 2024 Swift outage disrupted transactions across Europe. The European Central Bank experienced
delays in its T2 real-time gross settlement system, and the Bank of England faced CHAPS system outages
that postponed high-value payments.5
▪ Such outages hinder the transition to a cashless world, forcing customers to revert to cash and disrupting the
use of digital payment methods, such as wallets and apps.

Impact
▪ Banks need robust operational resilience to meet new regulations:
• The Digital Operational Resilience Act (DORA) is slated for January 2025 implementation in the EU. It
requires banks to strengthen risk management frameworks, incident reporting, and resilience testing
for ICT disruptions.6
• In the United States, the Office of the Comptroller of the Currency (OCC) is exploring new regulations to
boost the banks’ operational resilience by setting higher standards for incident response and risk
management.7
▪ With the importance of third-party service providers for IT functions, banks must conduct due diligence
and implement contingency plans for IT functions and critical providers.
Source: 1. Finastra; 2. The Guardian; 3. Bloomberg; 4. Finextra; 5. PYMNTS; 6. DORA; 7. OCC; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 20
 10 2 5

Management 10 2 5
Trend 7
Enterprise

6 8 4 3 1

Operational resilience 6 8 4 3 1
House with solid fill

Regulators are prioritizing operational resilience to foster trust in the cashless future of markets and economies 9 7

9 7

Figure 7: Banks must prepare for potential DORA compliance, implementation challenges Mastercard
Mastercard in October 2023 expanded
Establish an ICT its suite of payment resiliency
risk management framework solutions to ensure banks get the
support they need to ensure card
payments run seamlessly. Mastercard
is enhancing resiliency with the
Build collaborative industry Manage proactively with continuous risk
introduction of dynamic decisioning,
alliances to share monitoring, reporting, and account balance listing, and
cyber threat intelligence recovery measures contingency management.1
DORA
implementation
challenges may DBS Bank
require quick
response DBS Bank earmarked USD 58 million
Run regular audits and assessments Conduct regular vulnerability scans in November 2023 to improve
of applicable laws and regulations and penetration assessments for
IT system testing technology resiliency after
experiencing digital disruptions in
2023. It has rolled out a roadmap that
encompasses both immediate and
longer-term measures to strengthen
Review and update risk assessment testing its technology governance, systems,
for critical ICT suppliers and processes.2

Source: 1. Mastercard; 2. itnews; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 21
 10 2 5

10 2 5
Trend 8
Intelligent
Industry
6 8 4 3 1

Decentralized identity 6 8 4 3 1
House with solid fill

Decentralized digital identity management combats fraud and helps customers control personal data 9 7

9 7

Background
▪ 54% of consumers across 18 markets and regions reported being targeted by various forms of fraud
attempts between September and December 2023, according to a TransUnion report.1
▪ In 2023, identity fraud resulted in nearly USD 23 billion in financial harm for American consumers. 2 In
Europe, identity fraud attempts have surged by 80% from 2021 to 2024, with AI-driven fraud – especially
the use of deepfakes – emerging as a significant threat.3
▪ Decentralized identity (DID) is an emerging framework in the digital identification and authentication sector. It
empowers users to securely store and utilize their identity documents through digital wallets or a
distributed ledger maintained by trusted custodians.

Impact
▪ Decentralized identity solutions can streamline Know Your Customer (KYC) processes for banks, enabling
a faster and more user-friendly onboarding experience for customers.
▪ By utilizing a network of organizations and cryptographic methods, decentralized digital identity solutions
provide a secure environment for banks to store and verify user information.
▪ By implementing decentralized digital identity solutions, banks can provide customers with greater
control over their digital identities. This increased autonomy fosters enhanced trust between banks
and their clients.

Source: 1. Thomson Reuters; 2. Javelin Strategy; 3. Brussels Times; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 22
 10 2 5

10 2 5
Trend 8
Intelligent
Industry
6 8 4 3 1

Decentralized identity 6 8 4 3 1
House with solid fill

Decentralized digital identity management combats fraud and helps customers control personal data 9 7

9 7

MUFG
Japan’s MUFG is collaborating on a
digital identity initiative anchored
Figure 8: Levels In the decentralized identity ecosystem1 on distributed ledger technology
with Mizuho and Sumitomo Mitsui
banks and Shizuoka and Fukuoka
Financial Group, two leading regional
Level 1 Level 2 Level 3 Level 4 banks. The solution will enhance
Identifiers Apps, wallets, security and give users full ownership
Standards Infrastructure of their data.2
and credentials and other products

Foundational layer of rules Built on established This layer deals with how Use cases make up the top
set to ensure standards, this pathway digital identities (DIDs) are layer to solve a variety of
standardization, allows applications to verified and includes real-world problems using HSBC
portability, and interact directly mechanisms for securely DIDs, creating a system
interoperability to facilitate with each other and presenting data. that is secure, reliable, and HSBC in November 2023 announced it
smooth interactions. verifiable data registries, user-friendly. was prototyping a decentralized
to connect directly. digital identity solution for internal
account opening in partnership with
Polygon ID, a provider of identity and
trust services. With digital ID, HSBC
aims to enhance authentication
for online purchases, log-ins, and
loan applications.3
Source: 1.Dock; 2. Coingeek; 3. Polygon; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 23
 10 2 5

10 2 5
Trend 9
Intelligent
Industry
6 8 4 3 1

Remittance transformation 6 8 4 3 1
House with solid fill

Remittance transformation is reshaping the global financial landscape, characterized by plummeting costs and 9 7

9 7
lightning-fast transfer times

Background
▪ Remittance flows have increased by ~1.6% from 2022 to USD 857 billion in 2023, and projected to grow at a
higher rate of 3% in 2024.1
▪ Banks being the most expensive remittance service provider (RSP) with an average cost of 12.66%.2
▪ Over 75% of remittances going to developing countries, with transfer costs as high as 10-15% per transaction.
Q1 2024 recorded an increase in average total costs largely due to the fluctuations in the average foreign
exchange margin.3
▪ In addition, costs for non-digital services are consistently higher than those for digital services regardless
of the receiving region.4

Impact
▪ UN Sustainable Development Goal 10.c seeks to keep remittance transaction costs below 3% and eliminate
corridors exceeding 5% by 2030, to ensure financial equality among countries.5
▪ Banking regulators and innovators can enhance remittance processes by establishing bilateral agreements
with major sending countries and promoting FinTech partnerships. This approach allows for accurate fund
settlements and real-time competitive FX rates.
▪ The presence of FinTech solutions, efficient banking systems, and the adoption of mobile money services help
drive down costs, as mobile wallet is the cost-effective method to disburse remittance in real time.

Source: 1. Policy Circle; 2.Worldbank; 3. SSIR; 4. Policy Circle; 5. UN; Capgemini Research Institute for Financial Services analysis, 2024

Source: 1. Policy Circle; 2.Worldbank; 3. SSIR; 4. Policy Circle; 5. UN; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 24
 10 2 5

10 2 5
Trend 9
Intelligent
Industry
6 8 4 3 1

Remittance transformation 6 8 4 3 1
House with solid fill

Remittance transformation is reshaping the global financial landscape, characterized by plummeting costs and 9 7

9 7
lightning-fast transfer times

Figure 9: Perceived benefits of digital wallets for P2P remittances

CIBC
Simplii, the digital banking division
of the Canadian Imperial Bank of
Convenience and Digital wallets enable quick, hassle-free payments
accessibility via smartphones. Commerce (CIBC), partnered with
Visa to send money via digital
wallets in the Philippines, China,
Bangladesh, Kenya, and other key
Allowing real-time transactions using blockchain, remittance destinations.1
Enhanced speed and
digital wallets provide a significantly lower fee per transaction,
efficiency
making them cost-effective.
Mox Bank
Digital-first Mox Bank, backed by
Streamlined currency Digital wallets facilitate real-time conversions, simplifying
Standard Chartered, partnered with
exchange multi-currency management.
Wise to provide express
international money transfers with
significantly reduced costs and fast
Secure and compliant Digital wallets use strong encryption and authentication to protect processing. Traditional remittance
payments user data and funds. options are becoming less
competitive as FinTech solutions, such
as those developed by Wise, reduce
costs and provide speedy transfers.2

Source: 1. Pymnts; 2. Wise; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 25
 10 2 5

10 2 5
Trend 10
Intelligent
Industry
6 8 4 3 1

Data monetization 6 8 4 3 1
House with solid fill

Payments data is driving innovation and leading to the creation of new revenue streams 9 7

9 7

Background
▪ Banks are leveraging their customer data to unlock new revenue streams by transforming data into valuable
insights or products. It enables more personalized financial products, and banks may also share anonymized
data with third-party companies for generating additional income.
▪ Open banking regulations provide limited scope for data monetization by mandating free data access for
customers, zero surcharges, free access to APIs. Upcoming open finance regulations such as FiDA will allow
data holders to charge a reasonable compensation for making data available through an interface.1 2 3
▪ ISO 20022 helps banks monetize data by enabling them to leverage richer, structured payment
information to develop value-added services, improve customer experiences, and streamline operations.4

Impact
▪ Apart from innovative value-added services, banks can create new revenue opportunities by offering
business insights to corporate and small- and medium-business customers, helping them address
customer pain points, improving performance, quality, and efficiency.
▪ ISO 20022 empowers banks with richer data to provide services such as better-quality reconciliations,
real-time payments, and automated invoicing, optimizing business processes for corporates and
generating service fees.
▪ Additionally, banks can utilize alternative data sources like taxation records, social media data to
enhance customer insights, optimize financial products, and drive innovation in service offerings for
additional revenue generation.
Source: 1. Reuters; 2. European Commission; 3. BNP Paribas; 4. OpusTechGlobal; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 26
 10 2 5

10 2 5
Trend 10
Intelligent
Industry
6 8 4 3 1

Data monetization 6 8 4 3 1
House with solid fill

Payments data is driving innovation and leading to the creation of new revenue streams 9 7

9 7

Figure 10: How banks benefit from payments data monetization

JP Morgan Chase
Personalized financial
offerings JPMorgan Chase introduced new
+ value-added services business via Chase Media Solutions, a
unique bank-led platform that
directly connects Chase’s 80 million
customers to retail deals tailored to
Enhanced insights their spending habits through the
for businesses
bank app.1
Data
monetization PayPal
Targeted PayPal launched an ad sales business
marketing that leverages user behavior data
from its 400 million active users to
offer targeted advertising. The
move aims to help merchants boost
Data for effective risk
management sales and provide personalized
and cost saving consumer promotions.2

Source: 1. Marketing Dive; 2. TechRadar; Capgemini Research Institute for Financial Services analysis, 2024

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 27
 House with solid fill

Partner with Capgemini

Connected Payments Open Banking Platform

▪ Capgemini’s Connected Payments solution ▪ The Open X framework empowers financial
helps banks transform capabilities to services firms to unlock new business
make instant payments their preferred rail. models by collaborating with a broad
• By enhancing efficiency and flexibility, ecosystem of partners, from financial to
we guide banks to leadership in today’s non-financial services.
ultra-competitive, fast-evolving • It enables the exchange of compliance-
payments landscape. driven and revenue-generating
• We address the entire payments services, utilizing shared data,
ecosystem to maximize results, knowledge, and distribution channels.
enabling reinvestment and • Open banking strategies turn traditional
a focus on instant payments and value- banking systems into connected
added services. institutions, offering capabilities
• Our approach includes co-creating a beyond banking through FinTech
current state assessment and tailored solutions.
roadmap, deploying transformational ▪ Capgemini helps banks balance traditional
levers such as ecosystem integration, products with innovative digital channels
data analytics, cloud adoption, through API-based value-creation models.
platform enhancements, bespoke Our solution helps financial institutions
builds, and managed services. identify monetization opportunities,
• We ensure continuous tracking of top- manage APIs (AISP, PISP, PIISP), ensure
and bottom-line value, helping banks compliance, and accelerate time to
future-proof their technology, reduce market.
optimization costs, and improve ▪ By tapping into an ecosystem of partners,
productivity. banks can experiment with new ideas
▪ The result? A strategic path that aligns in an API sandbox, drive innovation, and
with immediate and long-term business unlock new revenue streams
needs, optimizing payments for growth —all while maintaining security and
and innovation. regulatory compliance.

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 28
 House with solid fill

Ask the experts

Gareth Wilson Jeroen Hölscher Christophe Vergne Venugopal PSV

Global Head of Banking and Global Head of Payment Services Cards and Payments SME (Europe) Cards and Payments SME (APAC)
Capital Markets Practice [email protected] [email protected] [email protected]
[email protected] Jeroen is an expert in transformation Christophe played a critical role in Venu leads advisory and client
With over 30 year of experience, programs in the cards and payments building Capgemini’s global payments solutions in Payments, Cards, and
Gareth is an expert with a proven domain. He has been with Capgemini transformation capability. He has Transaction Banking. He has more than
track record of developing long term for 24 years and helps clients to co-authored the World Payments 24 years of hands-on banking and
client relationships and the successful improve their payment products and Report for the past decade. banking IT advisory experience.
management of large scale, complex, their underlying technology.
business critical client engagements.

Nathan Summers Florian Forst Elias Ghanem Vivek Singh

Head of Financial Services, Global Head of Payments, Global Head of Capgemini Research Head of Banking,
Capgemini Invent Capgemini Invent Institute for Financial Services Capgemini Research Institute for FS
[email protected] [email protected] [email protected] [email protected]
Nathan Summers is the Managing Florian Forst is the Vice President of Elias Ghanem leads Capgemini’s global Vivek leads the Wealth Management,
Director of Financial Services in Financial Services and Global Payments portfolio of financial services thought Banking, FinTech, and Payments
Capgemini Invent. He has more than Lead at Capgemini Invent. With nearly leadership. He oversees a team of sectors in the Capgemini Research
25 years of consulting leadership 25 years of experience, he has a deep strategy consultants and sector Institute for Financial Services and has
experience and works with senior expertise in advising executives and analysts who deliver market insights to over 12 years of digital, consulting, and
client leaders on group strategy and decision-makers within the financial help clients build future-proofing business strategy experience. He is a
strategic transformation initiatives. services sector. Florian holds a doctorate strategies. He has more than 25 years tech enthusiast who tracks industry
in law and hasa rich background in of financial services experience, disruptions, thought leadership
strategic consulting, having supported focusing on win-win collaboration programs, and business development.
major institutions across Europe in between incumbents and startups.s
navigating growth, restructuring, and
transformative change.

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 29
 House with solid fill

Key contacts

Global
P.V. Narayan (Americas) Pierre-Olivier Bouée (Europe) Shinichi Tonomura (APAC) Nathan Summers (Invent)
[email protected] [email protected] [email protected] [email protected]

Americas Asia (Hong Kong, Singapore) Australia Austria and Germany Belgium and the Netherlands
Ravi Vikram Sriram Kannan Manoj Khera Joachim von Puttkamer Stefan van Alen
[email protected] [email protected] [email protected] [email protected] [email protected]
Patrick Bucquet James Aylen Saugata Ghosh Stefan Huch Alexander Eerdmans (Netherlands)
[email protected] [email protected] [email protected] [email protected] [email protected]
Laurent Liotard-Vogt Joost van Putten (Netherlands)
[email protected] [email protected]

France Italy Japan Latin America Middle East

Yann Leclerc Dario Patrizi Makiko Takahashi Jamile Garcia Lovro Leao (Brazil) Venugopal PSV
[email protected] [email protected] [email protected] [email protected] [email protected]
Jean-Charles Croiger Lorenzo Busca Hiroyasu Hozumi Dani Dutra (Brazil) Vincent Sahagian
[email protected]@capgemini.com [email protected] [email protected] [email protected] [email protected]
Walter Adriani (Mexico)
[email protected]

Nordics (Finland, Norway, Sweden) Spain Switzerland United Kingdom

Saumitra Srivastava [email protected] Sebastian Carlos Ghilardi Jorge Sobrino Gomez Michel Vaja
sebastian- jorge.sobrino- [email protected]
Johan Bergström (Nordics/Sweden) [email protected]
[email protected] [email protected] Murali Venkataramani
Tea Silander (Finland) [email protected] Enrique Cepeda Lázaro Loïc Paquotte [email protected]
Emilie M. Flaate (Norway) [email protected] enrique.cepeda- [email protected] Stephen Dury
[email protected] [email protected]

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 30
 House with solid fill

Acknowledgements

We want to thank the following teams and individuals for helping to create,
produce, and promote Payments Top Trends 2025

Capgemini Research Institute for Financial Services: Elias Ghanem, Luca Russignan,
Vivek Singh for their overall leadership. Tamara McKinney Berry for editorial
contributions and content leadership. Chayan Bandyopadhyay and Aranya Adak for
project management. Palak Jain for in-depth market analysis, research and compilation
of insights. Dinesh Dhandapani Dhesigan for graphical interpretation and design.

Capgemini’s global Banking Network: Cyril Francois, Kartik Ramakrishnan,

Pierre-Olivier Bouée, Shinichi Tonomura, Nilesh Vaidya, Gareth Wilson, Jeroen Holscher,
Anuj Agarwal, Nathan Summers, Jennifer Evans, Florian Forst, Sandeep Kurne, Ian
Campos, Vijaydeep Singh, Doli Karmakar, Nagaraj Ranga; we offer special thanks to all
our executives who contributed their valuable time during the Payments Top Trends
2025 survey.

Marketing and Promotion: Meghala Nair, Jyoti Goyal, David Merrill, Neha George, Fahd
Pasha, Manasi Sakpal, Anthony Tourville, Manisha Singh for their overall marketing
support for the trends book; the Creative Services Team: Sushmitha Kunaparaju, Pravin
Kimbahune, Sushmita Singh and Chirantan Kulkarni for trends book production; Kavita
Deo and Ashwin Sreenivas for enabling the promotion of the trends book.

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 31
 House with solid fill

Capgemini Research Institute for Financial Services 2024-2025 calendar

WORLD WORLD WORLD WORLD WORLD WORLD

TRENDS BOOKS RETAIL BANKING P&C INSURANCE WEALTH PAYMENTS SUSTAINABILITY LIFE INSURANCE CLOUD FOR FS
2024 REPORT 2024 REPORT 2024 REPORT 2024 REPORT 2024 POINT OF VIEW REPORT 2025 REPORT 2025

How can banks How can underwriting How can wealth Become a leader by Driving sustainability How insurers can Driving operational
become intelligent transformation unlock management firms seizing the instant reporting, compliance, regain relevancy by efficiency and
to deliver efficiency, accuracy capitalize on the payment opportunity and business growth putting customers topline innovation
frictionless and and better CX UHNWI segment in FS through back at the core in financial services
personalized enhanced ESG data with the Cloud
experiences management

15 Jan 2024 05 Mar 2024 17 Apr 2024 05 Jun 2024 10 Sep 2024 23 Sep 2024 15 Oct 2024 14 Nov 2024
10th edition 20th edition 17th edition 28th edition 20th edition 2nd edition 3rd edition 2nd edition

Insurance Banking
Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 32
 House with solid fill

Share your feedback and stay up to date with our

Banking industry research
Subscribe to receive Capgemini financial services thought leadership Download the Capgemini FS Top 10 trends

A qr code with black squares

Description automatically generated

Subscribe to receive
Download the Capgemini FS Top 10 trends
Capgemini financial services thought leadership

Retail banking Wealth management Payments Cloud for FS

Previous Latest Previous Latest Previous Latest Previous Latest

A person bungee jumping from a rope A city street with lights and text A train going through a tunnel

Description automatically generated Description automatically generated with medium confidence Description automatically generated
World reports

Your feedback matters

Bridge wealth Accelerate corporate Propel top-line

What banks can Take an efficiency leap Empowering Lead in the open and Create business
management and cash management growth with your
learn from the with frictionless, relationship managers instant future of value in an innovation-
family office strengths transformation cloud journey
FinTech playbook personalized banking and serving the affluent payments powered future
to fuel growth to build value

Sustainability CBDC

A group of people sitting on a couch

Description automatically generated

Point of View
Trends book

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 33
 House with solid fill

Reach out to the Capgemini Research Institute for Financial Services

Thought leadership that empowers financial services

executives to make insights-driven business decisions Contact us
The Capgemini Research Institute for Financial Services is the in-house
think tank focused on digital, innovation, and technology issues
impacting banks, wealth management firms, payments players and
insurers. The Institute annually publishes its signature Financial
Services World Reports series that draw on voice of the customer
surveys, CxO interviews, and partnerships with technology companies
as well as academia to uncover emerging trends and explore how AI,
cloud, data, and digitalization are driving transformative business
outcomes. Supported by time-series global datasets, our industry
experts offer actionable insights, trend analyses, and innovative
solutions to address the dynamic challenges of financial institutions in Gareth Wilson Elias Ghanem Vivek Singh
a fast-changing global economy.
Global Head Global Head Head of Banking
Don’t miss out. Subscribe to receive reports as they launch. Visit
https://www.capgemini.com/insights/research-library/world-reports.
Banking and Capgemini Research Institute Capgemini Research Institute
Capital Markets practice for Financial Services for Financial Services
[email protected] [email protected] vivek-
Get the future you want | www.capgemini.com
[email protected]

Capgemini Research Institute Capgemini Research Institute Capgemini Research Institute

Financial Services Financial Services OTHER BUSINESS
TREND BOOKS WORLD REPORTS SECTORS
A qr code with black squares A qr code with black squares A qr code on a white background

Description automatically generated Description automatically generated Description automatically generated

Capgemini FS Top Trends 2025 #FinancialServicesTrends2025 Public © Capgemini 2025. All rights reserved | 34
About Capgemini
Capgemini is a global business and technology transformation partner, helping
organizations to accelerate their dual transition to a digital and sustainable world,
while creating tangible impact for enterprises and society. It is a responsible and
diverse group of 340,000 team members in more than 50 countries. With its strong
over 55-year heritage, Capgemini is trusted by its clients to unlock the value of
technology to address the entire breadth of their business needs. It delivers
end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, cloud and data,
combined with its deep industry expertise and partner ecosystem. The Group
reported 2023 global revenues of €22.5 Bn.

Get the future you want | www.capgemini.com

Disclaimer

The information contained herein is general in nature and is not intended and should not be construed as professional advice or
opinion provided to the user. Capgemini assumes no liability for errors or omissions, or use of this material. This document is
provided for informational purposes only; it is meant solely to provide helpful information to the user. This document does not
purport to be a complete statement of the approach or steps necessary to address or solve any particular matter or to
accomplish any particular business goal. The user also is cautioned that this material may not be applicable to, or suitable for, the
user’s specific circumstances or needs and may require consideration of additional factors if any action is to be contemplated.
The text of this document was originally written in English. Translation to languages other than English is provided as a
convenience to our users. Capgemini disclaims any responsibility for translation inaccuracies. The information provided herein is
on an as-is basis. Capgemini disclaims any and all representations and warranties of any kind.

This presentation contains information that may be privileged or confidential

and is the property of the Capgemini Group.

Copyright © 2025 Capgemini. All rights reserved.