Avaya Extension to Cellular

User Guide
Avaya Communication Manager Release 5.0

210-100-700
Issue 11
January 2008
© 2008 Avaya Inc.
All Rights Reserved.

Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.

For full legal page information, please see the complete document,
Avaya Legal Page for Software Documentation, Document number
03-600758.
To locate this document on the website, simply go to
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the search box.

Documentation disclaimer
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the original published version of this documentation unless such modifications,
additions, or deletions were performed by Avaya. Customer and/or End User
agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.

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sites referenced elsewhere within this documentation, and Avaya does not
necessarily endorse the products, services, or information described or offered
within them. We cannot guarantee that these links will work all of the time and
we have no control over the availability of the linked pages.

Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
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Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
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 Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How does Extension to Cellular work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conventions used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to obtain Avaya documentation on the Web . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 1: Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
User access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Self Administration Feature (SAFE) access code . . . . . . . . . . . . . . . . . . . 14
Using basic SAFE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing Enhanced SAFE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Enhanced SAFE to set cell phone mapping . . . . . . . . . . . . . . . . . . . . 17
Using Enhanced SAFE to delete a cell phone number from the off-pbx telephone mapping screen20
Using an FNE to access a Communication Manager feature . . . . . . . . . . . . . . . . . . . 22
Using Extension to Cellular for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using an access number to enable Extension to Cellular. . . . . . . . . . . . . . . . . . . 22
Using a FAC to enable and disable Extension to Cellular. . . . . . . . . . . . . . . . . . . 23
Using an FNE to enable and disable Extension to Cellular . . . . . . . . . . . . . . . . . . 24

Chapter 2: Receiving and making calls . . . . . . . . . . . . . . . . . . . . . . . . . 27

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Receiving calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Incoming calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Confirmed Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Making calls that send office caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Making calls that do not send caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Managing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Switching from your cell phone to your office phone . . . . . . . . . . . . . . . . . . . . . 29
Switching from your office phone to your cell phone . . . . . . . . . . . . . . . . . . . . . 30

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Contents

Chapter 3: Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using corporate voice mail to receive your messages . . . . . . . . . . . . . . . . . . . . . . 33
Extension to Cellular and your corporate voice mail system . . . . . . . . . . . . . . . . . 34
Cellular Voice Mail Avoidance feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
“Notify Me” under Unified Messenger for MS Exchange . . . . . . . . . . . . . . . . . . . 35

Chapter 4: Enabling/disabling Extension to Cellular and maintaining security . . . . 37

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Enabling Extension to Cellular. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Enabling Extension to Cellular using a feature button on your office phone . . . . . . . . . 37
Enabling Extension to Cellular using the feature access code . . . . . . . . . . . . . . . . 38
Enabling Extension to Cellular using a remote phone . . . . . . . . . . . . . . . . . . . . 39
Disabling Extension to Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Disabling Extension to Cellular using a feature button on your office phone . . . . . . . . . 40
Disabling Extension to Cellular using the feature access code . . . . . . . . . . . . . . . . 41
Disabling Extension to Cellular using a remote phone . . . . . . . . . . . . . . . . . . . . 42
Using the Extension to Cellular timer feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Engaging the timer when Extension to Cellular is currently enabled . . . . . . . . . . . . . 43
Engaging the timer when Extension to Cellular is currently disabled . . . . . . . . . . . . . 44
Maintaining security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the station security code from your office phone network . . . . . . . . . . . . . 45
Changing the station security code remotely . . . . . . . . . . . . . . . . . . . . . . . . . 46
Excluding others from an Extension to Cellular call . . . . . . . . . . . . . . . . . . . . . . 47
Activating the Exclusion feature using a feature button on your office phone. . . . . . . . . 47
Activating the Exclusion feature using a feature name extension
from your cell phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Deactivating the Exclusion feature using a feature button on your
office phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Deactivating the Exclusion feature using a feature name extension from your cell phone . . 49

Chapter 5: Checkpoints and troubleshooting . . . . . . . . . . . . . . . . . . . . . . 51

Appendix A: Feature Name Extensions (FNE) . . . . . . . . . . . . . . . . . . . . . . 59

Active Appearance Call Select FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Automatic Call Back Cancel FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Forwarding All Calls FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Forwarding Busy/Don’t Answer FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Forwarding Deactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

4 Avaya Extension to Cellular User Guide

 Contents

Call Park FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Call Unpark FNE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call Pickup Group FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call Pickup Directed FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call Pickup Extended Group FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Calling Party Number Block FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Calling Party Number Unblock FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Conference on Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Drop FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Exclusion FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Held Appearance Select FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Idle Appearance Select FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Off-PBX Call Enable FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Off-PBX Call Disable FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Last Number Dialed FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Malicious Call Trace FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Priority Call FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Send All Calls enable FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Send All Calls disable FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Transfer on Hang up FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Transfer to Voice Mail FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Whisper Page Activation FNE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Extension to Cellular pocket reference card. . . . . . . . . . . . . . . . . . . . . . . 79

Issue 11 January 2008 5

Contents

6 Avaya Extension to Cellular User Guide

Welcome

Welcome to being connected wherever you are! Instead of waiting for a call at your desk, the
Avaya Extension to Cellular solution offers you the freedom to work anywhere, anytime. You
can receive and make calls from your cell phone or wireless telephone as if you were sitting in
your office.

Terms
This document uses the following terms:
● “Extension to Cellular” refers to the set of features that Release 2.0 and later of Avaya
Communication Manager offers for use with your cell phone.
● “Office telephone” refers to a telephone that is directly under the control of Communication
Manager, such the telephone that is on your office desk.
● “Cell phone” refers to a cellular or a wireless telephone.
Note:
Note: Extension to Cellular works with any type of wireless or cellular service.
With Extension to Cellular, calls to your office telephone are extended to your cell phone. You
can receive work-related calls wherever you are and whenever you need to. Extension to
Cellular even provides office caller ID so that you know who the caller is before you answer.
Extension to Cellular is ideal for anyone who conducts business from multiple locations, such
as:
● Salespeople
● Field service personnel
● Real estate agents
● Physicians
● Attorneys
● Engineers
● Operations staff
● Consultants
● Brokers
● Other mobile professionals
Even telecommuters who work in home offices can use Extension to Cellular to make the
transition from office to home go unnoticed to callers.

Issue 11 January 2008 7

Welcome

With Extension to Cellular, incoming calls to your cell phone reach you while you travel, when
you work at another location, or even while you walk around the workplace. This “one number
reachability” means that you can respond immediately to urgent business matters. And when
you cannot respond, your voice mail picks up your messages.
You connect to or disconnect from Extension to Cellular as you need to. Regardless of whether
Extension to Cellular is enabled, your cell phone operates as always. You still receive personal
calls on your cell phone because personal calls come in through your standard cellular number
and service provider.

How does Extension to Cellular work?

Extension to Cellular treats your cell phone as an extension of your office telephone. You and
your system administrator determine how to establish your Extension to Cellular connection to
best serve your needs.
After setup, you can use any of the following methods to enable and disable the Extension to
Cellular feature:
● Call an access number to enable Extension to Cellular.
● If configured, you push the Extension to Cellular feature button on your office telephone if
this button is administered.
● Use your cell phone to call the Off-PBX Call Enable number or the Off-PBX Call Disable
number if this is configured.
Once enabled, your cell phone becomes an extension of your office telephone, and you can
answer calls on your cell phone that were made to your office number.
When you do not want incoming calls to go to your cell phone, you can disable Extension to
Cellular. When you disable Extension to Cellular, incoming calls follow the coverage path that is
set up for your office telephone.
● Use your cell phone to call the Off-PBX Call Enable number or the Off-PBX Call Disable
number if this is configured.

About this guide

This guide describes Extension to Cellular features and operation.
Chapter 1: Getting started describes how to get started with Extension to Cellular and how to
enable Extension to Cellular for first-time use.
Chapter 2: Receiving and making calls describes how Extension to Cellular operates with your
cell phone and what features are available.

8 Avaya Extension to Cellular User’s Guide

 Conventions used

Chapter 3: Voice mail describes how voice mail works with Extension to Cellular.
Chapter 4: Enabling/disabling Extension to Cellular and maintaining security describes how to
enable and disable Extension to Cellular, maintain a secure connection, change your security
code, and prevent others from listening in on your conversation from your office telephone.
Chapter 5: Checkpoints and troubleshooting provides troubleshooting tips and answers to
common user questions about how Extension to Cellular interacts with your cell phone and your
office telephone.
Appendix A: Feature Name Extensions (FNE) lists the different FNEs that you can use for the
Extension to Cellular feature.
Glossary defines the terms that this document uses.
Extension to Cellular pocket reference card provides one card on which you can record your
Extension to Cellular extensions, feature access codes (FACs), and feature name extensions
(FNEs). Then keep the card with you and with your cell phone.

Conventions used
Become familiar with the following terms and conventions. They help you use this book with
Communication Manager.
● Names of screens are printed in bold italic as follows: screen name.
A “screen” is the display of fields and prompts that appear on a computer or terminal
monitor.
● Keys on a keyboard, buttons that appear on a screen, and text that you need to type are
printed in bold as follows: Key.
● Commands are printed in bold as follows: command.
We show complete commands in this book, but you can usually type an abbreviated version
of the command. For example, list configuration station can be typed as list
config sta.
● Command variables are printed in bold italic as follows: command variable.
● Anything that displays on a screen in response to a command or other input is shown in a
constant width font as follows: Command successfully completed.
● To move to a certain field, you can use the Tab key, arrow keys, or the Enter key (the
Enter key may appear as the Return key or the Submit key on your keyboard).
● We show commands and screens from the most recent release of Communication
Manager and refer to the most current books. Please substitute the appropriate
commands for your system and refer to the manuals you have available.

Issue 11 January 2008 9

Welcome

● When a procedure requires you to press Enter to save your changes, the screen you were
working on clears and the cursor returns to the command prompt.
The message line shows “Command successfully completed” to indicate that the system
accepted your changes.
● If you need help constructing a command or completing a field entry, remember to use
Help.
- When you press Help at any point on the command line, a list of available commands
appears.
- When you press Help with your cursor in a field on a screen, a list of valid entries for that
field appears.
● The status line or message line can be found near the bottom of your monitor display. This
is where the system displays messages for you. Check the message line to see how the
system responds to your input. Write down the message if you need to call our helpline.

Admonishments
Admonishments in this book have the following meanings:
Note:
Note: Draws attention to information that you must heed.

! CAUTION:
CAUTION: Denotes possible harm to software, possible loss of data, or possible service
interruptions.

! WARNING:
WARNING: Denotes possible harm to hardware or equipment.

! DANGER:
DANGER: Denotes possible harm or injury to your body.

! SECURITY ALERT:
SECURITY ALERT: Indicates when system administration may leave your system open to toll fraud.

10 Avaya Extension to Cellular User’s Guide

 Related documentation

Related documentation
● Avaya Extension to Cellular and Off-PBX Station (OPS) Installation and Administration
Guide, 210-100-500.
● Feature Description and Implementation for Avaya Communication Manager,
555-245-205, Extension to Cellular section.
● Administrator Guide for Avaya Communication Manager, 03-300509.
● Avaya Unified Messenger® Telephone User Interface Online Guide.

How to obtain Avaya documentation on the Web

If you have Internet access, you can view and download the latest version of Avaya
documentation products. To view any book, you must have a copy of Adobe Acrobat Reader.
Note:
Note: A free copy of Acrobat Reader is available at http://www.adobe.com.
For example, to access an electronic version of this book:
1. Access the Avaya Web site at http://www.avaya.com/support/.
2. Click in the Search text box.
3. Type the document number 210-100-700 and click the arrow button.
4. In the list, locate the latest version of the document, and then click the document title to view
the latest version of the book.

How to comment on this book

Avaya welcomes your feedback. Contact us through:
● E-mail: [email protected]
● Fax: 1-303-538-1741
● Your Avaya representative
Mention this name and number of this document, Avaya Extension to Cellular User Guide,
210-100-700.

Issue 11 January 2008 11

Welcome

How to get help

If you suspect that you are being victimized by toll fraud and you need technical assistance or
support in the United States and Canada, call the Technical Service Center's Toll Fraud
Intervention Hotline at 1-800-643-2353.
If you need additional help, the following resources are available. You might need to buy an
extended service agreement before you can use some of these resources. See your Avaya
representative for more information.
Go to the Avaya Web site at http://www.avaya.com/support:
● If you are within the United States, click the Escalation Contacts link. Then click the
appropriate link for the type of support that you need.
● If you are outside the United States, click the Escalation Contacts link. Then click
International Services, which includes telephone numbers for the international Centers of
Excellence. Or contact your local Avaya authorized dealer.

12 Avaya Extension to Cellular User’s Guide

Chapter 1: Getting started

Introduction
Before you can receive your first Extension to Cellular call, you must ensure that Extension to
Cellular is set up to suit your needs. Your system administrator performs most of the preliminary
setup tasks. Two of these tasks are to complete a user profile from information that you provide
and establish your personal Extension to Cellular connections.
Your administrator gives you the feature access codes (FACs) to self-administer and enable
and disable the Extension to Cellular feature, and to change your security code. Your
administrator also gives you a list of feature name extensions (FNEs) that you use to access
Communication Manager features from your cell phone. You are then ready to experience the
flexibility that Extension to Cellular offers.

User access codes

After you are set up as an Extension to Cellular user, your administrator provides the
information that you need to activate Extension to Cellular, as described in the following
sections:
● Using Extension to Cellular for the first time on page 22
● Enabling Extension to Cellular on page 37
● Disabling Extension to Cellular on page 40
● Maintaining security on page 45
Your system administrator provides the following information:
● The access number that you dial to enable or disable the Extension to Cellular feature or
change your station security code.
● The station security code. You can change this code yourself as needed. Use this code
when you
- Enable or disable Extension to Cellular on your cell phone if you do not already have the
station security code
- Use the Self Administration Feature (SAFE) access code. The feature access codes
(FACs) that you use to activate the functions that you want to perform from your office
telephone
- Self-administration so that you can add or change your cell phone number

Issue 11 January 2008 13

Getting started

- Enable or disable Extension to Cellular on your office telephone

- Change your station security code
● A list of feature name extensions (FNEs) that you use to activate the features that you
want to access from your cell phone
The last page of this guide contains one pocket reference card on which you can record this
information and keep with you.

Using the Self Administration Feature (SAFE) access code

With the self administration feature (SAFE) access code, you can use your telephone to
administer and change your cell phone number for Extension to Cellular. You can also use this
code to remove a current cell phone number on the off-pbx telephone mapping screen.
Before you can use SAFE, your system administrator must administer your office telephone
extension for Extension to Cellular. Extension to Cellular does not have to be enabled for you to
use SAFE. Extension to Cellular is enabled automatically when you use SAFE to administer
your cell phone number.
Communication Manager Release 5.0 and later provides Enhanced SAFE. The version that
exists before Communication Manager 5.0 is called Basic SAFE. Enhanced SAFE features are
a superset of Basic SAFE features.
With Enhanced SAFE, you use one of up to four SAFE access codes on your telephone to
self-administer cell phone numbers for use with Extension to Cellular and other applications.
Enhanced SAFE uses the sequence “**#” to remove an existing telephone number, and an
asterisk or a star (*) as the field delimiter between the dial prefix, the country code, and the
telephone number fields.
For more information about SAFE Access Codes and dial prefix and country codes, see the
Feature Description and Implementation for Avaya Communication Manager.

14 Avaya Extension to Cellular User’s Guide

 Using the Self Administration Feature (SAFE) access code

Using basic SAFE

The telephone that you use to access basic SAFE determines how you perform the
self-administration tasks.
From any touchtone telephone outside your office network:
1. Dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the SAFE access code.
You hear a dial tone.
3. Enter your station extension.
4. Press the pound key (#) on your telephone.
5. Enter your station security code.
6. Press the pound key (#) on your telephone.
You hear a dial tone.
7. Enter your cell phone number.
8. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From your cell phone:
1. Dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the SAFE access code.
You hear a dial tone.
3. Enter your station extension.
4. Press the pound key (#) on your phone.
5. Enter your station security code.
6. Press the pound key (#) on your phone.
You hear a dial tone.

Issue 11 January 2008 15

Getting started

7. Press the pound key (#) on your phone.

You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From your office telephone:
1. Dial the SAFE access code.
You hear a dial tone.
2. Press the pound key (#) on your telephone.
3. Enter your station security code.
4. Press the pound key (#) on your telephone.
You hear a dial tone.
5. Enter your cell phone number.
6. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From any office telephone that has console permissions:
1. Dial the SAFE access code.
You hear a dial tone.
2. Enter your station extension.
You hear a dial tone.
3. Enter your cell phone number.
4. Press the pound key (#) on your phone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.

16 Avaya Extension to Cellular User’s Guide

 Using the Self Administration Feature (SAFE) access code

Accessing Enhanced SAFE

The telephone that you use to administer or remove cell phone mapping information determines
how you perform the self-administration tasks.

Using Enhanced SAFE to set cell phone mapping

Note:
Note: How you map your cell phone number depends on whether you use your cell
phone in another country when you travel, or if your cell phone number is from a
country other than the country in which your Communication Manager software is
located. Long distance or international cell phone calls use numbers that consist
of some or all the following parts:
- The dial prefix. This prefix is usually either the long distance access code, which is
1 in the U.S. and 0 in most of Europe, or the international access code, which is 011
in the U.S. and 00 in most of Europe.
- The country code. This code comes after the dial prefix and consists of 1 to 3 digits.
You use the country code when the cell phone is from another country or you often
use the cell phone out of the country.
- The full national cell phone number. The full national cell phone number is the last
part of the number and consists of 8 to 10 digits (10 digits in the U.S.).
From any touchtone telephone:
1. Dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the SAFE access code.
You hear a dial tone.
3. Enter your station extension.
4. Press the pound key (#) on your telephone.
5. Enter your station security code.
6. Press the pound key (#) on your telephone.
You hear a dial tone.
7. Enter the digits that are required to send your calls to your cell phone and present your
office caller ID to the parties that you call. These digits consist of one of the following
sequences:
● The dial prefix, an asterisk or a star (*), the country code, your cell phone number
● The dial prefix, an asterisk or a star (*), your cell phone number

Issue 11 January 2008 17

Getting started

● An asterisk or a star (*), the country code, an asterisk or a star (*), your cell phone
number.
8. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From your cell phone:
1. Dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the SAFE access code.
You hear a dial tone.
3. Enter your station extension.
4. Press the pound key (#) on your phone.
5. Enter your station security code.
6. Press the pound key (#) on your phone.
You hear a dial tone.
7. Enter the digits that are required to send your calls to your cell phone and present your
office caller ID to the parties that you call. These digits consist of one of the following
sequences:
● The dial prefix, an asterisk or a star (*), the country code
● The dial prefix, an asterisk or a star (*)
● An asterisk or a star (*), the country code, an asterisk or a star (*)
8. Press the pound key (#) on your phone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From your office telephone:
1. Dial the SAFE access code.
You hear a dial tone.

18 Avaya Extension to Cellular User’s Guide

 Using the Self Administration Feature (SAFE) access code

2. Press the pound key (#) on your telephone.

3. Enter your station security code.
4. Press the pound key (#) on your telephone.
You hear a dial tone.
5. Enter the digits that are required to send your calls to your cell phone and present your
office caller ID to the parties that you call. These digits consist of one of the following
sequences:
● The dial prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your
cell phone number
● The dial prefix, an asterisk or a star (*), your cell phone number
● An asterisk or a star (*), the country code, an asterisk or a star (*), your cell phone
number
6. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From any telephone that has console permissions:
1. Enter the SAFE access code.
You hear a dial tone.
2. Enter your station extension.
You hear a dial tone.
3. Press the pound key (#) on your telephone.
You hear a dial tone.
4. Enter the digits that are required to send your calls to your cell phone and present your
office caller ID to the parties that you call. These digits consist of the following sequence:
● The dial prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your
cell phone number
5. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.

Issue 11 January 2008 19

Getting started

Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.
From any office telephone that has console permissions:
1. Enter the SAFE access code.
You hear a dial tone.
2. Enter your station extension.
3. Press the pound key (#) on your telephone.
You hear a dial tone.
4. Enter the digits that are required to send your calls to your cell phone and present your
office caller ID to the parties that you call. These digits consist of one of the following
sequences:
● The dial prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your
cell phone number
● The dial prefix, an asterisk or a star (*), your cell phone number
● An asterisk or a star (*), the country code, an asterisk or a star (*), your cell phone
number
5. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office extension
through Extension to Cellular.
Note:
Note: If you hear an intercept tone, your cell phone number is not routable, or you made
a mistake during this sequence. Hang up and repeat the procedure from Step 1.
Ask your system administrator for help if you still do not hear a confirmation tone.

Using Enhanced SAFE to delete a cell phone number from the off-pbx
telephone mapping screen
From any touchtone telephone or your cell phone:
1. Enter the SAFE access code.
You hear a dial tone.
2. Enter your station extension.
3. Press the pound key (#) on your telephone.
4. Enter your station security code.

20 Avaya Extension to Cellular User’s Guide

 Using the Self Administration Feature (SAFE) access code

5. Press the pound key (#) on your telephone.

You hear a dial tone.
6. Press the star key (*) twice and then press the pound key (#). This sequence removes the
cell phone number from administration.
You hear a confirmation tone. Your cell phone number is no longer mapped to your office
extension through Extension to Cellular.
From your office telephone:
1. Enter the SAFE access code.
You hear a dial tone.
2. Press the pound key (#) on your telephone.
3. Enter your station security code.
4. Press the pound key (#) on your telephone.
You hear a dial tone.
5. Press the star key (*) twice and then press the pound key (#). This sequence removes the
cell phone number from administration.
You hear a confirmation tone. Your cell phone number is no longer mapped to your office
extension through Extension to Cellular.
From any telephone that has console permissions:
1. Enter the SAFE access code.
You hear a dial tone.
2. Enter your station extension.
3. Press the pound key (#) on your telephone.
You hear a dial tone.
4. Press the star key (*) twice and then press the pound key (#). This sequence removes the
cell phone number from administration.
You hear a confirmation tone. Your cell phone number is no longer mapped to your office
extension through Extension to Cellular.
From your office telephone that has console permissions:
1. Enter the SAFE access code.
You hear a dial tone.
2. Press the pound key (#) on your telephone.
You hear a dial tone.

Issue 11 January 2008 21

Getting started

3. Press the star key (*) twice and then press the pound key (#). This sequence removes the
cell phone number from administration.
You hear a confirmation tone. Your cell phone number is no longer mapped to your office
extension through Extension to Cellular.

Using an FNE to access a Communication Manager feature

A feature name extension (FNE) is a telephone extension that you dial to access a
Communication Manager feature from your cell phone.
4. If you are on a call, place the caller on hold.
5. On another line appearance, dial the FNE for the feature that you want.
If you are on a cell phone, press SEND to access the feature. What you hear depends on
the FNE that you dialed.
For more information about how to use FNEs, see Appendix A.

Using Extension to Cellular for the first time

Once your administrator provides you with the Extension to Cellular access number, feature
access codes (FACs), and feature name extensions (FNEs), you are ready to enable Extension
to Cellular to extend office calls to your cell phone. Note that Extension to Cellular is already
enabled if you receive this service through your cellular service provider.

Using an access number to enable Extension to Cellular

From your office telephone:
1. Dial the Extension to Cellular access number that your system administrator provides.
You hear a dial tone.
2. Enter the FAC to enable the Extension to Cellular feature.
3. You hear a dial tone.
4. Enter the extension number of your office telephone.
5. Press the pound key (#) on your telephone.
6. Enter your station security code.

22 Avaya Extension to Cellular User’s Guide

 Using Extension to Cellular for the first time

7. Press the pound key (#) on your telephone.

You hear a confirmation tone that indicates that Extension to Cellular is enabled.
8. Hang up.
Note:
Note: If you do not hear a confirmation tone, hang up. Verify the codes that you
entered, and repeat the procedure from Step 1. If you still do not hear a
confirmation tone, ask your system administrator for help.

Using a FAC to enable and disable Extension to Cellular

You can use the Extension to Cellular feature access codes (FACs) to enable and disable
Extension to Cellular. Your system administrator sets up these codes and then provides the
codes to you. You can use these FACs to enable or disable all Extension to Cellular cell phones
that are associated with your office number.
From your office telephone:
1. Dial the FAC to enable or disable Extension to Cellular.
2. Press the pound key (#) on your telephone to bypass entering the office telephone.
3. Enter the office number station security code.
4. Press the pound key (#) on your telephone.
You hear a confirmation tone.
5. Hang up.
Note:
Note: If you do not hear a confirmation tone, hang up. Verify the codes that you
entered, and repeat the procedure from Step 1. If you still do not hear a
confirmation tone, ask your system administrator for help.
From an internal extension that is not your office telephone:
1. Dial the Extension to Cellular enable or disable FAC.
2. Enter the extension number of your office telephone.
3. Press the pound key (#) on your telephone.
4. Enter the office number station security code.
5. Press the pound key (#) on your telephone.
You hear a confirmation tone.
6. Hang up.

Issue 11 January 2008 23

Getting started

Note:
Note: If you do not hear a confirmation tone, hang up. Verify the codes that you
entered, and repeat the procedure from Step 1. If you still do not hear a
confirmation tone, ask your system administrator for help.
From any touchtone telephone in the external network:
1. Dial the Avaya Extension to Cellular access number (telecommuting access number).You
hear a dial tone.
2. Enter the FAC to enable or disable Extension to Cellular.
Note:
Note: If you are calling from an Extension to Cellular cell phone that is administered to
send office caller ID, skip Step 3 and continue with Step 4.
3. Enter the extension number of your office telephone.
4. Press the pound key (#) on your telephone.
5. Enter the office number station security code.
6. Press the pound key (#) on your telephone.
You hear a confirmation tone.
7. Hang up.
Note:
Note: If you do not hear a confirmation tone, hang up. Verify the codes that you
entered, and repeat the procedure from Step 1. If you still do not hear a
confirmation tone, ask your system administrator for help.

Using an FNE to enable and disable Extension to Cellular

Enabling Extension to Cellular via an FNE on your cell phone
If you call from your cell phone the FNE sequence is as follows:
1. Dial the Off-PBX FNE enable phone number.
2. You hear a confirmation tone.
Disabling Extension to Cellular via an FNE on your cell phone
If you call from your cell phone the FNE sequence is as follows:
1. Dial the Off-PBX FNE disable phone number.
2. You hear a confirmation tone.

24 Avaya Extension to Cellular User’s Guide

 Using Extension to Cellular for the first time

Note:
Note: If you do not hear a confirmation tone, hang up. Verify the codes that you
entered, and repeat the procedure from Step 1. If you still do not hear a
confirmation tone, ask your system administrator for help.

Issue 11 January 2008 25

Getting started

26 Avaya Extension to Cellular User’s Guide

Chapter 2: Receiving and making calls

Introduction
After Extension to Cellular is administered and enabled, you can begin receiving calls to your office
phone on your cell phone. This chapter provides information on receiving Extension to Cellular calls,
making calls, and how this feature interacts with your regular cell phone service.
Note:
Note: When using your cell phone, be aware that some situations described in this chapter
may not apply to you or may not function exactly as described. Your contract with your
cellular service provider may override or restrict certain functions, or prevent them from
operating as described. For this reason, you should be completely familiar with both your
cell phone’s operation and the conditions of your cellular service contract before using
this feature.

Receiving calls
You can use the following features when Extension to Cellular is enabled.

Incoming calls
Calls to your office phone ring at both your office phone and your cell phone.

Confirmed Answer
You can use Confirmed Answer as one option for the Cellular Voice Mail Avoidance feature. You can
use this feature if it is configured for the system by an administrator. When you use Confirmed Answer,
an incoming call to your cell phone using Extension to Cellular (EC500) behaves differently from a
regular incoming call to the cell phone. For more information, see Cellular Voice Mail Avoidance
feature on page 34.

Issue 11 January 2008 27

 Caller ID
If your cell phone offers caller ID, the phone number of the party calling your office phone displays on
your cell phone. The display may reflect the full 10-digit phone number of the caller. For inter-office
calls, the display may reflect either the full 10-digit phone number or an extension number having fewer
than 10 digits.
Note:
Note: Some cell phone networks pass only 10-digit caller IDs, while other networks are more
flexible. Those that pass only 10-digit numbers may prevent you from receiving
inter-office caller IDs having fewer than ten digits (for example, a 4-digit extension). Ask
your system administrator if 10-digit numbers can be administered, and/or check with
your cellular service provider for more information on caller ID support.

Making calls
The following information explains your options when making calls.

Making calls that send office caller ID

Extension to Cellular provides an optional office caller ID feature. This feature allows your cell phone to
look like your office phone when making calls to other parties connected to your office phone system.
Your system administrator can administer your cell phone to send office caller ID. When administered
this way and you call parties who share your office phone system, their display shows your name and
office phone number, not your cell phone number.
Note:
Note: If administered to send office caller ID, the office caller ID feature of Extension to Cellular
operates regardless of whether your cell phone is enabled or disabled.

Making calls that do not send caller ID

When your cell phone does not send office caller ID and you call a party having caller ID, the called
party’s display shows your cell phone number and not your office phone.

28 Avaya Extension to Cellular User Guide

 Managing calls
When you are on an Extension to Cellular call, the call management features described in this section
are available.

Call waiting
If your cell phone supports call waiting, a second incoming call to your office number is delivered to
your cell phone even if your cell phone is currently in use. You can answer the second call, switch
between the two calls, or conference the calls.
For cell phones, these features operate as described in your cell phone documentation and do not
involve Extension to Cellular or your Avaya phone system.
Note:
Note: For your cell phone, call waiting, switching between calls, and conferencing are available
only if both of the following are true:
● these features are supported by your cellular service provider, and
● these features are part of your cellular service contract.

Switching from your cell phone to your office phone

Because Extension to Cellular allows your cell phone to function as an extension of your office phone,
you can switch between the two phones when you are in the office. For example, you enable Extension
to Cellular on your cell phone before leaving for work and receive a call on the way. The call continues
as you arrive at your office and proceed to your desk. At that point you’d like to use your office phone to
continue the call (this saves additional cell phone charges).
Note:
Note: Extension to Cellular works wherever your cell phone currently works. You may lose cell
phone calls while in your building because of poor reception. Optional installation of a
distributed antenna system (DAS) in buildings with poor cell reception has proven to be
an effective solution. Your system administrator should contact Avaya for details.

This procedure applies to incoming calls picked up on your cell phone when Extension to
Cellular is enabled. This procedure also applies to outgoing calls if you have an
Extension to Cellular cell phone that sends office caller ID. Be sure to notify the person
with whom you are speaking that you will be changing phones.

Issue 11 January 2008 29

To switch to the office phone while you are on your cell phone with an Extension to Cellular call:
1. Pick up the office phone’s handset or turn the speaker on.
2. Press the lighted “call appearance” (line indicator) button on your office phone that shows the line
that is currently in use.
You are now conferenced onto the existing call. (If not, the “exclude” feature may be activated. See
Excluding others from an Extension to Cellular call on page 47 for more information.)
3. Disconnect your cell phone from the call by pressing the appropriate “end call” button on your cell
phone.
4. Continue speaking using your office phone handset or speaker.
If your cell phone has voice mail, please review Chapter 3: Voice mail for information on receiving
business-related messages.
You can find procedures for enabling and disabling Extension to Cellular on a regular basis in Chapter
4: Enabling/disabling Extension to Cellular and maintaining security. This chapter also discusses
security and provides a procedure for changing your station security code.

Switching from your office phone to your cell phone

You can also switch between the two phones when you leave the office. For example, you enable
Extension to Cellular on your cell phone and receive a call on your office phone before leaving work.
The call continues as you want to leave your office. At that point you’d like to use your cell phone to
continue the call.
Note:
Note: Extension to Cellular works wherever your cell phone currently works. You may lose cell
phone calls while in your building caused by poor reception. Optional installation of a
distributed antenna system (DAS) in buildings with poor cell reception has proven to be
an effective solution. Your system administrator should contact Avaya for details.

Be sure to notify the person with whom you are speaking that you will be changing
phones.

30 Avaya Extension to Cellular User Guide

To switch to your cell phone while you are on your office phone with an Extension to Cellular call:
1. Turn on your cell phone.
2. Extend the call to your cell phone in one of these two ways:
- Press the administered Extend Call button on your office phone (if your office phone supports
administered feature buttons). The Extend Call button extends the call to any other Extended
Access phones mapped to your office phone. For more information on this button, contact your
administrator.
or
- From your cellular phone, dial the Active Appearance Select feature name extension (FNE) to
extend the call to your cell phone. For a list of the feature name extensions for your system,
contact your administrator.
You are now conferenced onto the existing call.
3. Hang up your office phone.
4. Continue speaking using your cell phone.
If your cell phone has voice mail, please review Chapter 3: Voice mail for information on receiving
business-related messages.
You can find procedures for enabling and disabling Extension to Cellular on a regular basis in Chapter
4: Enabling/disabling Extension to Cellular and maintaining security. This chapter also discusses
security and provides a procedure for changing your station security code.

Issue 11 January 2008 31

32 Avaya Extension to Cellular User Guide
Chapter 3: Voice mail

Introduction
Unanswered office calls are usually routed to your corporate voice mail after a predetermined number
of rings. If your cellular service provider offers voice mail, you can use Extension to Cellular to send
unanswered calls to your preferred voice mail system by default. Your system administrator can set the
number of rings before answer so that your preferred voice mail system (corporate or cellular) picks up
unanswered calls first.
Your administrator might have discussed your voice mail system of choice with you when setting up
your Extension to Cellular profile.
Note:
Note: An unanswered call can sometimes result in a message in the voice mailbox of either
system.

Using corporate voice mail to receive your messages

To receive voice messages through your corporate voice mail system, the voice mail feature of your
cellular service provider must be set to ring longer than your corporate voice mail system. For example,
if your corporate voice mail automatically picks up an unanswered call on the third ring, you must set
the voice mail on your cell phone to pick up unanswered calls on the fourth or fifth ring. This action
ensures that your corporate voice mail picks up all unanswered calls before your cellular voice mail
system does.
If you cannot set the number of rings on your cell phone yourself, your cellular service provider can help
you. Before you ask your service provider, ensure that you know the number of unanswered rings that
are required for your office calls to be sent to your corporate voice mail system. Ask your service
provider to set the number of unanswered rings (or rings before calls go to cellular voice mail) to a
higher number. For example, if your office calls are sent to your corporate voice mail after four rings,
ask your service provider to set your unanswered call coverage path to at least five rings.
Note:
Note: If you use your cell phone exclusively for business, your service provider can disable
your cellular voice mail so that all messages go to your corporate voice mail.

Issue 11 January 2008 33

Extension to Cellular and your corporate voice mail system
If you have a cell phone that sends office caller ID, messages that you leave as part of an Extension to
Cellular call on your corporate voice mail system are identified by your office number if Extension to
Cellular and your corporate voice mail system use the same telephone server or switch. When your cell
phone does not send office caller ID, your call is identified by your cell phone number.
When you have an Extension to Cellular cell phone that sends office caller ID, you can access your
corporate voice mail system the same way that you do from your office telephone. For example, an
INTUITY™ AUDIX® user can press the pound key (#) instead of entering the office telephone number.

Cellular Voice Mail Avoidance feature

The Cellular Voice Mail Avoidance feature of Avaya Communication Manager Extended Access
reduces the uncertainty about where unanswered Extension to Cellular calls are sent. With Extension
to Cellular enabled, an unanswered call goes either to your corporate voice mail (for example, at your
office telephone) or to the voice mail system of your cellular service provider.
If you want your corporate voice mail to pick up your calls, contact your system administrator to enable
the Avoidance feature. You must tell administrator the type of cellular service that you have, such as
GSM, CDMA, and so on.
Most cellular service providers route calls automatically to their own voice mail systems when a cell
phone is turned off or out of a coverage area. The Cellular Voice Mail Avoidance feature recognizes
when the cellular voice mail automatically covers a call. The Avoidance feature can prevent calls from
being routed automatically to your cellular voice mail. You might also want to disable Extension to
Cellular before you shut off your cell phone. This practice prevents work-related calls from being
automatically routed to your cellular voice mail system. Incoming calls to your office number are then
routed to your corporate voice mail system, while your cellular voice mail system continues to pick up
personal calls.
You can also use the Confirmed Answer option for Cellular Voice Mail Avoidance for calls to Extension
to Cellular. This feature is available with Communication Manager 5.0 and later.
The Confirmed Answer option is one way to ensure that the cellular voice mail system does not answer
an Extension to Cellular call. When the Confirmed Answer option is enabled, you hear a dial tone when
an incoming call is answered. You must press one of the digits on the keypad of the cell phone to
answer the call. If you do not press one of the digits on the keypad within the time that is administered,
the system does not treat the call as answered. The system plays a recall dial tone to indicate that input
is expected. If you do not enter a digit before the time-out interval expires, the call is pulled back from
the cell phone. The call then continues to ring at the desk set and eventually follows to call coverage. A
cellular voice mail system does not dial a digit when the system gets your call. Therefore,
Communication Manger does not treat the calls that cover to cellular voice mail as answered.
For more information, see the Feature Description and Implementation for Avaya Communication
Manager, 555- 245-205.

34 Avaya Extension to Cellular User Guide

 “Notify Me” under Unified Messenger for MS Exchange
If you have access to the “Notify Me” feature of Unified Messenger for Microsoft Exchange (Version 4.0
or later), the display on your cell phone notifies you of messages in your corporate voice mailbox. For
more information about this feature, see “Setting Notify Me” in the Unified Messenger Telephone User
Interface Online Guide. See http://www.avaya.com/support for access to this guide.
Note:
Note: Your cell phone must support text messaging to use this feature.

Issue 11 January 2008 35

36 Avaya Extension to Cellular User Guide
Chapter 4: Enabling/disabling Extension to Cellular
and maintaining security

Introduction
Follow the guidelines and procedures in this chapter to enable/disable Extension to Cellular on your cell
phone on a regular basis.
● Enable Extension to Cellular when you want to answer calls placed to your office number on your
cell phone (for example, while you are out of the office during business hours).
● Disable Extension to Cellular when you want calls to your office number to ring only in the office at
your desk, and not ring on your cell phone.
As a rule, you should disable Extension to Cellular before shutting your cell phone off. That way, voice
messages would go directly to your corporate voice mail system (see Chapter 3: Voice mail).
Frequently changing your station security code is important for security, and is also covered in this
chapter. Other security measures are also discussed.

Enabling Extension to Cellular

Use the following procedures to enable Extension to Cellular from any phone within your office or from
any remote touch-tone phone. Note that Extension to Cellular is already enabled when you receive this
service through your cellular service provider (CSP). If your CSP provides this service, Extension to
Cellular is always enabled.
You can also enable or disable Extension to Cellular by using a Feature Name Extension (FNE). For
more information, see Getting started on page 13. Also see Appendix A: Feature Name Extensions
(FNE) on page 59.

Enabling Extension to Cellular using a feature button on your

office phone
You can enable Extension to Cellular from an administered feature status button on your office phone.
For this option to be available, your office phone must support administrable feature buttons, and the
Enhanced Extension to Cellular feature must be enabled by your administrator.

Issue 11 January 2008 37

The number of button pushes that are required to enable this feature depends upon the current state of
the feature (disabled or timer active), and whether the optional Extension to Cellular timer is
administered. See Table 1: Enabling Extension to Cellular through an administered feature status
button on page 38.
When you enable Extension to Cellular through an administered feature status button on your office
phone, no FAC is required.
Note:
Note: The term “EC500” in the following messages refers to Extension to Cellular.

Table 1: Enabling Extension to Cellular through an administered feature status button

Extension to Timer status Push feature Indicators

Cellular state button

Disabled (lamp is Not Once Lamp glows green.

off) administered Message EC500
Enabled displays for
two seconds.
Disabled (lamp is Administered Once Lamp glows green.
off) Message EC500
Enabled displays for
two seconds.
Timer active Administered Twice Lamp glows green.
(lamp in inverted Message EC500
wink mode) Enabled displays for
two seconds.

The feature status button on the office phone indicates the current state of Extension to Cellular,
regardless of whether the feature was enabled remotely or directly from the office phone.

Enabling Extension to Cellular using the feature access code

Note:
Note: It helps if you have the “enable” feature access code (FAC) recorded on your pocket
reference card. See Extension to Cellular pocket reference card on page 79.
To enable Extension to Cellular from your cell phone or any touch-tone phone on your office
network:
1. Dial the Extension to Cellular “enable” feature access code (FAC).
You hear a dial tone.
If you are performing this procedure from your office phone, or from your cell phone that sends
office caller ID, skip the next step and go to Step 3.

38 Avaya Extension to Cellular User Guide

 2. Enter your office phone’s extension number.
3. Press # on your phone keypad.
4. Enter your station security code.
5. Press # on your phone keypad.
You hear a confirmation tone indicating Extension to Cellular is enabled.
6. Hang up to end the call.
Note:
Note: If you do not receive a confirmation tone, hang up. Verify the codes entered and repeat
this procedure from Step 1. If you still do not receive a confirmation tone, contact your
system administrator for assistance.
Once you have enabled Extension to Cellular, incoming calls placed to your office phone also ring on
your cell phone. Unanswered calls are sent to your preferred voice mail system (see Chapter 3: Voice
mail). If you are administered to send office caller ID, it will not be affected by the enable or disable
procedures. Only the receipt of calls at the cell phone is affected.

Enabling Extension to Cellular using a remote phone

Note:
Note: It helps if you have the “enable” feature access code (FAC) and the Extension to Cellular
access number recorded on your pocket reference card. See Extension to Cellular
pocket reference card on page 79.
To enable Extension to Cellular using a remote phone:
1. From any remote touch-tone phone, dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the Extension to Cellular “enable” feature access code (FAC).
You hear a dial tone.
3. Enter your office phone’s extension number.
4. Press # on your phone keypad.
5. Enter the station security code.
6. Press # on your phone keypad.
You hear a confirmation tone indicating Extension to Cellular is enabled.
7. Hang up to end the call.

Issue 11 January 2008 39

 Note:
Note: If you do not receive a confirmation tone, hang up. Verify the codes entered and repeat
this procedure from Step 1. If you still do not receive a confirmation tone, contact your
system administrator for assistance.
Once you’ve enabled Extension to Cellular, incoming calls placed to your office phone also ring on your
cell phone. Unanswered calls are sent to your preferred voice mail system (see Chapter 3: Voice mail).
If you are administered to send office caller ID, it will not be affected by the enable or disable
procedures. Only the receipt of calls at the cell phone is affected.

Disabling Extension to Cellular

Use the following procedures to disable Extension to Cellular from any phone within your office or from
any touch-tone phone. You cannot disable Extension to Cellular when you receive this service through
your cellular service provider.
When and how often to disable Extension to Cellular depends upon each individual user. However, you
should disable Extension to Cellular under each of the following circumstances:
● Before turning your cell phone off
● When entering an area where there is no cellular coverage
● When roaming
Doing so allows your corporate voice mail system, rather than cellular voice mail, to pick up missed or
unanswered business calls (see Chapter 3: Voice mail).

Disabling Extension to Cellular using a feature button on your

office phone
You can disable Extension to Cellular from an administered feature status button on your office phone.
For this option to be available, your office phone must support administrable feature buttons, and the
Enhanced Extension to Cellular feature must be enabled by your administrator.
The number of button pushes that are required to disable this feature depends upon the current state of
Extension to Cellular (enabled or timer active), and whether the optional Extension to Cellular timer is
administered. See Table 2.
When you disable Extension to Cellular through an administered feature status button on your office
phone, no FAC is required.

40 Avaya Extension to Cellular User Guide

 Note:
Note: The term “EC500” in the following messages refers to Extension to Cellular.

Table 2: Enabling Extension to Cellular through an administered feature status button

Extension to Timer status Push feature Indicators

Cellular state button

Enabled (lamp is Not Once Lamp glows green.

on) administered Message EC500
Disabled displays for
two seconds.
Enabled (lamp is Administered Once Lamp glows green.
on) Message EC500
Disabled displays for
two seconds.
Timer active Administered Twice Lamp glows green.
(lamp in inverted Message EC500
wink mode) Disabled displays for
two seconds.

Disabling Extension to Cellular using the feature access code

Note:
Note: It helps if you have the “disable” feature access code (FAC) recorded on your pocket
reference card. See Extension to Cellular pocket reference card on page 79.
To enable Extension to Cellular from your cell phone or any touch-tone phone on your office
network:
1. Dial the Extension to Cellular “disable” feature access code (FAC).
You hear a dial tone.
If you are performing this procedure from your office phone, or from your cell phone that sends
office caller ID, skip the next step and go to Step 3.
2. Enter your office phone’s extension number.
3. Press # on your phone keypad.
4. Enter your station security code.
5. Press # on your phone keypad.
You hear a confirmation tone indicating Extension to Cellular is disabled.
6. Hang up to end the call.

Issue 11 January 2008 41

 Note:
Note: If you do not receive a confirmation tone, hang up. Verify the codes entered and repeat
this procedure from Step 1. If you still do not receive a confirmation tone, contact your
system administrator for assistance.
Once you’ve disabled Extension to Cellular, incoming calls placed to your office phone do not ring on
your cell phone. Unanswered calls are sent to your office voice mail system (see Chapter 3: Voice
mail). If you are administered to send office caller ID, it will not be affected by the enable or disable
procedures. Only the receipt of calls at the cell phone is affected.

Disabling Extension to Cellular using a remote phone

Note:
Note: It helps if you have the Extension to Cellular access number and the “disable” feature
access code (FAC) recorded on your pocket reference card. See Extension to Cellular
pocket reference card on page 79.
To disable Extension to Cellular from a remote phone:
1. From any remote touch-tone phone, dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the Extension to Cellular “disable” feature access code (FAC).
You hear a dial tone.
3. Enter your office phone’s extension number.
4. Press # on your phone keypad.
5. Enter the station security code.
6. Press # on your phone keypad.
You hear a confirmation tone indicating Extension to Cellular is disabled.
7. Hang up to end the call.
Note:
Note: If you do not receive a confirmation tone, hang up. Verify the codes entered and repeat
this procedure from Step 1. If you still do not receive a confirmation tone, contact your
system administrator for assistance.
Once you’ve disabled Extension to Cellular, incoming calls placed to your office phone do not ring on
your cell phone. Unanswered calls are sent to your office voice mail system (see Chapter 3: Voice
mail). If you are administered to send office caller ID, it will not be affected by the enable or disable
procedures. Only the receipt of calls at the cell phone is affected.

42 Avaya Extension to Cellular User Guide

 Using the Extension to Cellular timer feature
Extension to Cellular has a timer option that can be included with an administered Extension to Cellular
feature button on your office phone. For this timer option to be available to you, all of the following
conditions must be met:
● The Enhanced Extension to Cellular feature must be enabled for your office phone by your
administrator.
and
● Your office phone supports administrable feature buttons.
and
● The timer option must be configured by your administrator.
Contact your system administrator to verify that the timer option is available to you.
When engaged, the timer disables Extension to Cellular for one hour (60 minutes). When the timer
expires, Extension to Cellular is automatically re-enabled.
Note:
Note: You can only start the Extension to Cellular timer through the administered feature button
on your office phone.

Engaging the timer when Extension to Cellular is currently

enabled
If Extension to Cellular is currently enabled, the lamp on your office phone that corresponds to the
administered feature button lights green.
To engage the Extension to Cellular timer when Extension to Cellular is currently enabled:
Press the Extension to Cellular feature button.
● The lamp changes from a steady green light to a green inverted wink (250 ms on, 750 ms off).
● The message Extension to Cellular Timer Enabled appears for two seconds on your phone
display.
Once engaged, the timer disables Extension to Cellular for one hour. At the end of one hour,
Extension to Cellular is automatically re-enabled without your intervention.

Issue 11 January 2008 43

To manually shut down the Extension to Cellular timer, do one of the following:
● Press the Extension to Cellular feature button once to shut down the timer and leave Extension
to Cellular disabled.
or
● Press the Extension to Cellular feature button a second time to shut down the timer and
re-enable Extension to Cellular.
or
● Enter the Extension to Cellular enable or disable feature access code (FAC) on your phone
keypad.

Engaging the timer when Extension to Cellular is currently

disabled
If Extension to Cellular is currently disabled, the lamp on your office phone that corresponds to the
administered feature button is off.
To engage the Extension to Cellular timer when Extension to Cellular is currently disabled:
Press the Extension to Cellular feature button twice.
● The lamp displays a green inverted wink (250 ms on, 750 ms off).
● The message Extension to Cellular Timer Enabled appears for two seconds on your phone
display.
To manually shut down the Extension to Cellular timer, do one of the following:
● Press the Extension to Cellular feature button once to shut down the timer and leave Extension
to Cellular disabled.
● Press the Extension to Cellular feature button a second time to shut down the timer and
re-enable Extension to Cellular.
● Enter the Extension to Cellular enable or disable feature access code (FAC) on your phone
keypad.

44 Avaya Extension to Cellular User Guide

 Maintaining security
Most users are assigned a station security code to prevent unauthorized use of their office phone. If
you did not have a station security code at the time your Extension to Cellular user profile was
established, your system administrator assigned you a default code to cover both your office phone and
your cell phone when Extension to Cellular is enabled. Use the station security code when calling the
Extension to Cellular access number to enable and disable your Extension to Cellular extensions.

! CAUTION:
CAUTION: Be aware of security issues. For example, while using your Extension to
Cellular-enabled cell phone, if someone picks up your office phone, you will hear a beep
tone (if administered by your system administrator). Avaya provides this beep tone for
security reasons, to alert an Extension to Cellular user that someone has joined the call.
If you suspect unauthorized use of your office phone or an Extension to Cellular-enabled
cell phone, end the call immediately.

If your cell phone is lost or stolen, change your station security code immediately. Also
notify your system administrator, who can block Extension to Cellular activity from that
phone at the server running Avaya Communication Manager.
If additional privacy is required, your system administrator can administer one of Avaya’s exclusion
features.

Changing the station security code from your office phone

network
To change the station security code from your office phone network:
1. Dial the Extension to Cellular security feature access code provided by your system administrator.
You hear a dial tone.
If you are performing this procedure from your office phone, or from your cell phone that sends
office caller ID, skip the next step and go to Step 3.
2. Enter your office phone’s extension number.
3. Press # on your phone keypad.
4. Enter your current station security code.
5. Press # on your phone keypad.
6. Enter a new station security code.
Your station security code can be 1-4 digits. Valid values are #, *, 0-9 for the initial digit; 0-9 for
subsequent digits.

Issue 11 January 2008 45

 7. Press # on your phone keypad.
You hear a confirmation tone indicating your security code has been changed.
8. Hang up to end the call.
Note:
Note: If you do not receive a confirmation tone, hang up, verify the codes entered and repeat
this procedure from Step 1. If you still do not receive a confirmation tone, contact your
system administrator for assistance.

Changing the station security code remotely

To change the security code from any remote touch-tone phone:
Note:
Note: It helps if you have the Extension to Cellular access number recorded on your pocket
reference card. See Extension to Cellular pocket reference card on page 79.
1. Dial the Extension to Cellular access number.
You hear a dial tone.
2. Enter the Extension to Cellular security feature access code provided by your system administrator.
You hear a dial tone.
3. Enter your office phone’s extension number.
4. Press # on your phone keypad.
5. Enter your current station security code.
6. Press # on your phone keypad.
7. Enter a new station security code.
Your station security code can be 1-4 digits. Valid values are #, *, 0-9 for the initial digit; 0-9 for
subsequent digits.

46 Avaya Extension to Cellular User Guide

 8. Press # on your phone keypad.
You hear a confirmation tone indicating your security code has been changed.
9. Hang up to end the call.
Note:
Note: If you do not receive a confirmation tone, hang up, verify the codes entered and repeat
this procedure from Step 1. If you still do not receive a confirmation tone, contact your
system administrator for assistance.

Excluding others from an Extension to Cellular call

As explained in Switching from your cell phone to your office phone on page 29, you can walk into your
office while on your cell phone (on an Extension to Cellular call), and press the line appearance button
on your office phone to continue the conversation on your office phone. However, anyone else could
walk into your office and press the line appearance button to listen to your conversation.
To prevent this, an Exclusion feature is available. The Exclusion feature can be manually activated
either by a feature button on your office phone, or by dialing a specific FNE from a cell phone. The
Exclusion feature can also be automatically activated by your class of service (COS) designation, as
long as an exclusion button is administered for the station.
Normally, a user may be active on the same call on the office phone and on a cell phone. When the
Exclusion feature is activated, this operation is blocked. If both the office phone and the cell phone are
active on a call, whichever one actives the Exclusion feature will knock the other (as well as any
bridges) off the call.
The Exclusion feature applies only to an active call. Once the call is terminated, the Exclusion feature is
disabled. Be sure to ask your administrator if the Exclusion feature is available to you.

Activating the Exclusion feature using a feature button on your

office phone
To activate the Exclusion feature from a feature button on your office phone while on a call:
1. Press the Exclusion feature button on your phone keypad.
The active call is now excluded.
2. Continue your conversation.

Issue 11 January 2008 47

 Activating the Exclusion feature using a feature name extension
from your cell phone
Note:
Note: Each time the Exclusion FNE is dialed, the exclusion state changes. It is either activated
or deactivated, depending on its current state. The Exclusion FNE acts as a toggle.
To activate the Exclusion feature using a feature name extension (FNE) from your cell phone while on a
call:
1. Put the caller on hold.
2. Dial the Exclusion FNE.
3. Press Send.
The active call is now excluded.
4. Return to your call and continue your conversation.

Deactivating the Exclusion feature using a feature button on your

office phone
You must use the same phone to deactivate the Exclusion feature that you used to activate it. You
cannot deactivate the Exclusion feature from any other phone.
To deactivate the Exclusion feature from a feature button on your office phone while on a call:
1. Press the Exclusion feature button on your phone keypad.
The Exclusion feature is now deactivated for the active call.
2. Continue your conversation.

48 Avaya Extension to Cellular User Guide

 Deactivating the Exclusion feature using a feature name
extension from your cell phone
You must use the same phone to deactivate the Exclusion feature that you used to activate it. You
cannot deactivate the Exclusion feature from any other phone.
Note:
Note: Each time the Exclusion FNE is dialed, the exclusion state changes. It is either activated
or deactivated, depending on its current state. The Exclusion FNE acts as a toggle.
To deactivate the Exclusion feature using a feature name extension (FNE) from your cell phone while
on a call:
1. Put the caller on hold.
2. Dial the appropriate FNE.
3. Press Send.
The Exclusion feature is now deactivated for the active call.
4. Return to your call and continue your conversation.

Issue 11 January 2008 49

50 Avaya Extension to Cellular User Guide
Chapter 5: Checkpoints and troubleshooting

This chapter provides usage tips and answers to common Extension to Cellular user questions.
If you have a question not addressed here, contact your system administrator and/or cellular
service provider for assistance.

Table 3: Troubleshooting checkpoints

Situation Possible cause(s) Suggested action / resolution

Calling party’s caller Caller ID not delivered by Check with your cellular service
ID not displayed on cellular service provider. provider.
cell phone.
Caller’s phone number is No action can be taken – the caller has
blocked. blocked his/her number.
External network has not No action can be taken.
delivered the caller ID
information to the switch.
Your cellular service Speak with your system administrator
provider may not for options to allow caller IDs of fewer
recognize numbers than 10 digits.
having fewer than 10
digits (for example, a
5-digit extension).
Calls in progress are In-building or cellular If you are in your office and lose a call,
being lost. network interference; out you can pick it up on your office phone
of cellular range. within a few seconds and continue the
call.
Distributed antenna systems (DAS)
reduce or eliminate in-office
interference, while cellular network
interference usually clears up on its
own.
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Issue 11 January 2008 51

Checkpoints and troubleshooting

Table 3: Troubleshooting checkpoints (continued)

Situation Possible cause(s) Suggested action / resolution

Extension to Cellular Extension to Cellular can If you don’t have a global wireless
won’t work on my cell operate globally, but only phone, rent a digital cell phone that
phone when I’m out of if you have a global operates within the local standard of the
the country on cellular coverage plan area in which you are traveling.
business. and a dual- or tri-mode Contact your system administrator to
phone. bridge calls through Extension to
Cellular to the rental cell phone number.
Remember to have your system
administrator remove the bridge to your
rental phone once it is no longer being
used.
Feature access codes Your cell phone cannot If you are registered as a telecommuting
like ACD (Automated activate phone switch user, you can use non-Extension to
Call Distribution), features, except those Cellular feature access codes. See your
CFwd (Call Forward), accessible through an system administrator for information.
and SAC (Send All Avaya (non-Extension to
Calls) won’t work Cellular) telecommuting
under Extension to service plan.
Cellular.
Incoming calls not Cell phone is out of your Calls are automatically forwarded to
received on Extension service area (roaming) or voice mail.
to Cellular-enabled out of range.
cell phone.
Cell phone is off or the Turn cell phone on and/or replace/
battery may be dead. recharge battery pack.
Extension to Cellular may Enable Extension to Cellular through the
be disabled. standard dialup procedure, or through
an administered feature access button
on your office phone.
SAC (Send All Calls) is Cancel the Send All Calls feature.
activated on your office
phone and calls are going
to coverage.
Calls are going directly to Ask your system administrator to verify
voice mail. that the number of rings set before going
to voice mail is not superseding
incoming calls.
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52 Avaya Extension to Cellular User’s Guide

Table 3: Troubleshooting checkpoints (continued)

Situation Possible cause(s) Suggested action / resolution

Incoming calls not Cell phone is in “sleep” Some cell phones need to be “woken
received on Extension mode. up” before making or receiving any calls.
to Cellular-enabled Try making a call from your cell phone or
cell phone calling it directly from another phone to
(continued). “wake it up.” Some- times removing and
reinserting the battery will activate the
cell phone.
Calls are routed to Ask your system administrator to
corporate voice mail lengthen the number of rings on your
because there hasn’t office phone, to allow more time for
been enough time to cellular network routing.
route through the cellular
service provider’s
network and find your cell
phone.
Cellular networks Your calls will eventually go through
sometimes experience normal channels and Extension to
network congestion due Cellular calls will be delivered to your
to large call volumes in cell phone as congestion lessens and
their network. During your cellular service provider’s network
such times, no Extension has available facilities to deliver calls.
to Cellular calls (or If network congestion is prolonged, a
regular cellular calls) can possible solution is to disable Extension
be answered on your cell to Cellular, allowing unanswered calls to
phone. Such calls are be directed to your corporate voice mail
delivered instantly to system.
cellular voice mail.
Switch-related issue at Check with your system administrator to
the Avaya server running determine if the issue is switch-related.
Communication Manager.
The wrong feature is You misdialed the FNE. Try calling the number again.
invoked when dialing
a feature name
extension (FNE).
Your administrator may Check with your system administrator to
have provided the wrong make sure you have the correct
extension. extension for the feature you want.
3 of 7

Issue 11 January 2008 53

Checkpoints and troubleshooting

Table 3: Troubleshooting checkpoints (continued)

Situation Possible cause(s) Suggested action / resolution

Your name and office The phone number you You can send office caller ID only to
caller ID are not called is not part of your phones within your corporate phone
displayed on the corporate phone system system that share the same switch.
recipient’s phone (in other words, that Office caller ID works only on phones
when you call from an number is not a valid within your phone network.
Extension to number on the home
Cellular-enabled cell switch).
phone that is
administered to send
office caller ID.
You may not be Contact your system administrator to
administered to send verify proper office caller ID
office caller ID. administration.
FNEs not working. You may not be Contact your system administrator to
administered to send verify proper office caller ID
office caller ID. administration.
Your Extension to Cellular Contact your system administrator to
phone number is not verify proper office caller ID
administered properly. administration.
4 of 7

54 Avaya Extension to Cellular User’s Guide

Table 3: Troubleshooting checkpoints (continued)

Situation Possible cause(s) Suggested action / resolution

Voice mail messages Cellular Voice Mail Ask your system administrator to turn
are not going to the Avoidance not enabled. Cellular Voice Mail Avoidance on for
correct voice mail As an Extension to your office phone.
system. Cellular user, you decide
the voice mail system When Cellular Voice Mail Avoidance is
(corporate or cell) on activated, Communication Manager can
which to receive business determine whether an unanswered call
messages. Your system terminates either at your system voice
administrator can activate mail (for example, at your office
this feature or adjust the telephone), or at your cellular service
number of rings before provider (CSP) voice mail system. With
answering on the this feature enabled, the call will be
corporate voice mail processed through your corporate voice
system, so your preferred mail system on your server.
system will pick up Check with your cellular service provider
messages first. to verify how many rings occur before an
unanswered call goes to cellular voice
mail. Then obtain the same information
from your system administrator and
discuss setting your corporate voice
mail’s number of rings before answering
higher or lower, to allow the preferred
system to pick up messages first.
There may be situations where
messages will go to a specific system
before the system of choice can receive
the message, regardless of the number
of rings established. For example, many
Avaya communications systems offer
coverage options like Send All Calls,
where a call to your office number is
immediately sent to a covering phone; in
this case the caller would not be able to
leave a message on your cell voice mail
even if that system is set up to receive
your Extension to Cellular messages.
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Issue 11 January 2008 55

Checkpoints and troubleshooting

Table 3: Troubleshooting checkpoints (continued)

Situation Possible cause(s) Suggested action / resolution

Voice mail messages All calls are being sent to Check to see if the Send All Calls
are not going to the a coverage point (or a feature is active. Cancel it, if desired.
correct voice mail position other than your
system (continued). corporate voice mailbox).

Cellular networks As congestion lessens, calls will

sometimes experience eventually be able to travel through their
congestion due to a high normal cellular channels and then be
volume of call activity in delivered to your cell phone.
the cellular network. Due If this congestion period is longer than
to congestion in the normal, and you do not want
cellular network, your unanswered calls delivered to your
cellular service provider cellular voice mail, consider disabling
may not have enough Extension to Cellular for a short time
available channels to period.
deliver cellular calls (as If you do not mind unanswered calls
well as Extension to being delivered to your cellular voice
Cellular calls) to your cell mail, remember to check your cellular
phone. Therefore, your voice mail from time to time to see if any
calls are instantly business call messages have been left.
delivered to your cellular
voice mail.
All office phone lines may Delivery of messages when all lines are
be in use (busy, active) in use (or when cellular service is not
causing calls to be available) is a temporary condition;
delivered directly to when lines (or cellular service) become
corporate voice mail. available, the preferred voice mail
Cellular service may not system will resume pick-up.
be available in the area in
which you are currently
located, causing voice
messages to be sent
automatically to your
cellular voice mail rather
than your corporate voice
mail system.
Can’t access an The exclusion feature Use the same phone you used to enable
ongoing Extension to may be activated for this the exclusion feature to disable it.
Cellular cell phone phone call (call-by-call
call on my office basis).
phone.
The exclusion feature Contact your system administrator to
may be activated for all disable the exclusion feature for all calls.
calls.
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56 Avaya Extension to Cellular User’s Guide

Table 3: Troubleshooting checkpoints (continued)

Situation Possible cause(s) Suggested action / resolution

Call drops when Cellular Voice Mail Always wait a few seconds before
answered at cell Avoidance has option that answering call or have administrator
phone drops calls that are remove Cellular Voice Mail Avoidance
answered too quickly feature.

Hear dial tone when Confirmed Answer is When you answer your cell phone and
answering Extension enabled for your hear dial tone, press any digit on your
to Cellular-enabled Extension to Cellular cell phone to accept the Extension to
cell phone calls. Cellular call.
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Issue 11 January 2008 57

Checkpoints and troubleshooting

58 Avaya Extension to Cellular User’s Guide

Appendix A: Feature Name Extensions (FNE)

Features are invoked by dialing either new Feature Name Extensions (FNE) or Feature Access
Codes (FAC). Features may be mapped to either the buttons on a principal set or to FNEs
designed for each feature that is available. You, while active on a call, would place the call on
hold, dial a special DID number followed by the FNE/FAC, and do the following:
● For a single button press invoked feature such as SAC, you would hear confirmation tone
and then hang up the call. SAC is now invoked at the principal station.
● For a feature that makes a call such as Last Number Dialed, you would hear call progress
tones and connect to the last party that was called from the principal or the last one to
have the identity of the principal.
● If a call is originated from the principal and another call is originated at the cell phone - the
last number dialed is the call that is truly the last number dialed.
● For a feature that gives you back dial tone like call forwarding, or where you select an idle
call appearance, you will hear dial tone, dial the destination, and then hear a confirmation
tone.
This appendix lists all of the FNEs available with Avaya Communication Manager Extended
Access.

Active Appearance Call Select FNE

Active Appearance Call Select allows you to use the off-premises phone (e.g. cell phone) to
pick up the active call or ringing call on an active principal desk set prior to the call going to
coverage.
If you call from your cell phone:
1. Dial the Active Appearance Call Select FNE phone number.
2. While on your cell phone, you are joined on the active or ringing call on the desk set.

Automatic Call Back

When Automatic Call Back is activated and you call a busy or unanswered telephone, you are
called back automatically when the called telephone becomes available to receive a call.

Issue 11 January 2008 59

Feature Name Extensions (FNE)

To activate Automatic Call Back when you place a call from your cell phone to another party on
your server:
1. Establish a call to another party on the server you are mapped to and hear busy.
2. Hang up the call on your cell phone.
3. Dial the Automatic Call Back FNE.
4. Hear a confirmation tone and hang up the call on your cell phone.
5. Receive an alert on your cell phone when the busy party hangs up.
6. Answer the call at your cell phone and hear ring back.
7. The previously busy party receives an alert and picks up the call.

Automatic Call Back Cancel FNE

When Automatic Call Back is activated and you call a busy or unanswered telephone, you are
called back automatically when the called telephone becomes available to receive a call.
To cancel Automatic Call Back from your cell phone:
1. Dial the Call Back Cancel FNE phone number.
2. You hear a confirmation tone.

Call Forwarding All Calls FNE

This FNE activates Call Forwarding All Calls.
If you call from your cell phone:
1. Dial the Call Forwarding All Calls FNE phone number.
2. You hear a dial tone.
3. Enter the phone number for the second party where the calls are to be forwarded.
4. You hear a confirmation tone.

60 Avaya Extension to Cellular User’s Guide

 Call Forwarding Busy/Don’t Answer FNE

Call Forwarding Busy/Don’t Answer FNE

Call Forward Busy/Don’t Answer activates call forwarding for calls when the extension is busy
or you do not answer.
If you call from your cell phone:
1. Dial the Call Forwarding Busy/Don’t Answer FNE phone number.
2. You hear a dial tone.
3. Enter the phone number for the second party where the calls are to be forwarded.
4. You hear a confirmation tone.

Call Forwarding Deactivation

This FNE deactivates Call Forwarding All Calls or Call Forwarding Busy/Don’t Answer.
If you call from your cell phone:
1. Dial the Call Forwarding Deactivation FNE phone number.
2. You hear a confirmation tone.

Call Park FNE

The Call Park FNE allows you to place the current call in the call park state so it can be retrieved
from another phone. In order to administer this FNE the call park FAC must already be
administered.
If you call from your cell phone:
1. Establish a call and then put the call on hold.
2. Dial the Call Park FNE phone number and the call is parked at your station.
3. You hear a confirmation tone.

Issue 11 January 2008 61

Feature Name Extensions (FNE)

Call Unpark FNE

The Call Unpark FNE allows you to retrieve a call parked at another extension. The endpoint will
be connected to the parked call. The ACM proper name for this feature is Answer Back.
If you call from your cell phone:
1. Dial the Call Unpark FNE phone number.
2. You hear a dial tone.
3. Enter the extension.
4. You are now on the call.

Call Pickup Group FNE

Group Call Pickup allows you to answer a call that is ringing in your pickup group.
If you call from your cell phone:
1. You are first administered in a call pickup group.
2. You hear someone else’s phone ringing.
3. Dial the Call Pickup Group FNE phone number.
4. You are now on the call.

Call Pickup Directed FNE

Directed Call Pickup allows you to answer a call ringing at another extension without having to
be a member of a pickup group.
If you call from your cell phone:
1. You hear someone else’s phone ringing.
2. Dial the Call Pickup Directed FNE phone number.
3. You hear dial tone.
4. Enter the station extension.
5. You are now on the call.

62 Avaya Extension to Cellular User’s Guide

 Call Pickup Extended Group FNE

Call Pickup Extended Group FNE

Extended Group Call Pickup allows you to answer calls directly from another call pickup group.
You must first be administered in a call pickup group to use this FNE.
If you hear someone else’s phone ringing and you want to answer the call:
1. Dial the Call Pickup Extended Group FNE from your cell phone.
2. You hear a dial tone.
3. Dial the pickup number (not the Group pickup number).
Your system administrator can provide more information about this feature.

Calling Party Number Block FNE

Calling Party Number Block blocks the sending of the calling party number for one call. Use
Calling Party Number Block FNE only on calls to stations that are on a different call server than
the call server the cell phone is mapped to.
If you call from your cell phone:
1. Dial the Calling Party Number Block phone number and the caller ID is blocked for that
station with presentation indicator = restricted.
2. You hear a dial tone.
3. Dial the destination phone number.

Calling Party Number Unblock FNE

Calling Party Number Unblock deactivates calling party number (CPN) blocking and allows the
CPN to be sent for a single call. This is used if you are administered to not send the ANI when
making a call.
If you call from your cell phone:
1. Dial the Calling Party Number Unblock phone number and the caller ID is not blocked for
that station.
2. You hear a dial tone.
3. Dial the destination phone number.

Issue 11 January 2008 63

Feature Name Extensions (FNE)

Conference on Answer
When there is one call present at the station, the FNE for conference-on-answer may be used
to conference in another party to the call.
If you call from your cell phone:
1. Dial the Conference on Answer FNE phone number.
2. You hear a dial tone.
3. Dial the destination number for the second party.
4. You hear a confirmation tone (if the destination is valid) or intercept tone otherwise.
5. When the destination answers, it will be automatically conferenced to the first call.
6. Repeat up to 4 more times to have 6 parties on the call. A party cannot be added until the
previous answered and joined the conference.

Drop FNE
Drop allows you to drop calls. You can drop calls from automatic hold or drop the last party you
added to a conference call.
If you call from your cell phone:
1. Dial the Drop FNE phone number.
2. You either hear dial tone if there are no other parties on the call or you continue to hear the
current call minus the last party added.

Exclusion FNE
Exclusion allows multiappearance telephone users to keep other users with appearances of the
same extension from bridging onto an existing call. If you activate an exclusion button while
other users are already bridged onto the call, the other users are dropped. Exclusion requires
that a button be administered on the desk phone.
There are two means of activating exclusion.
Manual Exclusion — when you press the exclusion button (during the call). This is a per call
feature.

64 Avaya Extension to Cellular User’s Guide

 Held Appearance Select FNE

Automatic Exclusion — by COS as long as an exclusion button is administered for the station.
Exclusion will be on for all calls but may be turned off on a per call basis using Manual
Exclusion.
If you call from your cell phone:
1. Establish a call and then put the call on hold.
2. Dial the Exclusion FNE phone number from the cell phone.
3. Either the user on the desk set is dropped from the call (if they were already on the call) or a
user at the desk set may not join the call.
If both the cell phone and associated desk phone are active on the call, then whichever one
actives exclusion will knock the other (as well as any bridges) off the call.

Held Appearance Select FNE

This feature provides a method for the off-premises phone to pick up a held call at a principal
station. If there is more than one held call at the station, the first one found (on the lowest
numbered call appearance) is chosen.
If you call from your cell phone:
1. Dial the Held Appearance FNE phone number.
2. When the call is answered, the voice paths will be connected, but there will be no display
updates for any other party on the call. This call does count against the limit of total number
of endpoints on a conference call. If the operation violates the total number of parties on a
call, the call is be denied.

Idle Appearance Select FNE

This feature provides a method for your cell phone to pick an idle call appearance at a principal
station.
If you call from your cell phone:
1. Dial the Idle Appearance FNE phone number.
2. When the call is answered, a dial tone is provided. You may now dial any phone number

Issue 11 January 2008 65

Feature Name Extensions (FNE)

Off-PBX Call Enable FNE

This FNE provides the capability to extend an Extension to Cellular call to your off premises
phone, e.g., cell phone.
If you call from your off-premises phone:
1. Dial the Off-PBX FNE enable phone number.
2. You hear a confirmation tone.

Off-PBX Call Disable FNE

This FNE provides the capability to disable an Extension to Cellular call to your off premises
phone, e.g., cell phone.
If you call from off-premises phone:
1. Dial the Off-PBX FNE disable phone number.
2. You hear a confirmation tone.

Last Number Dialed FNE

Last Number Dialed (redial) originates a call to the number last dialed by the station.
If you call from your cell phone:
1. Dial the Last Number Dialed FNE phone number.
2. The Last Number Dialed is now called.

66 Avaya Extension to Cellular User’s Guide

 Malicious Call Trace FNE

Malicious Call Trace FNE

Malicious Call Trace Activation: sends a message to the MCT control extensions that the user
wants to trace a malicious call. MCT activation also starts recording the call, if your system has
a MCT voice recorder.
If you call from your cell phone:
1. Establish a call and put the call on hold.
2. Dial the Off-PBX FNE phone number.
3. You hear a confirmation tone.
To cancel Malicious Call Trace from your cell phone:
1. Dial the Malicious Call Trace Cancel FNE phone number.
2. You hear a confirmation tone.

Priority Call FNE

Priority Calling allows you to place priority calls or change an existing call to a priority call.
If you call from your cell phone:
1. Dial the Off-PBX FNE phone number.
2. You hear a dial tone.
3. Make a phone call.

Send All Calls enable FNE

Send All Calls allows you to temporarily direct all incoming calls for the desk and cell phone to
coverage regardless of the assigned call-coverage redirection criteria.
If you call from your cell phone:
1. Dial the SAC enable FNE phone number.
2. You hear a confirmation tone.

Issue 11 January 2008 67

Feature Name Extensions (FNE)

Send All Calls disable FNE

Send All Calls disable turns off Send All Calls.
If you call from your cell phone:
1. Dial the SAC disable FNE phone number.
2. You hear a confirmation tone.

Transfer on Hang up FNE

When there is one call present at the station, the FNE for Transfer may be used to transfer the
call to another party.
If you call from your cell phone:
1. Dial the Transfer on Hang Up FNE phone number.
2. You hear a dial tone.
3. Enter the phone number for the second party.
4. You hear normal call progress tones (i.e. ringback) if the destination is valid, intercept tone
otherwise.
5. After dialing a valid destination, you may activate the transfer at any time by dropping both
calls at the wireless handset simultaneously
Operationally, you would only have to press the transfer button once and then drop all calls. The
switch will time the dropping of the calls and treat them as simultaneous if they are dropped
within a second of each other. If only one call is dropped, the other call will remain connected to
the switch.

Transfer to Voice Mail FNE

Use Transfer to Voice Mail when:
● a user is active on a call and wants to transfer a caller to voice mail, or to the principal’s
voice mail, if this is a covered call.
● a user goes off hook for the first time and dials the Transfer to Voice Mail FNE to be
connected to the voice mail administered in his coverage path. This is identical to dialing a
Transfer to Voice Mail feature access code (FAC).

68 Avaya Extension to Cellular User’s Guide

 Whisper Page Activation FNE

If you call from your cell phone:

1. Receive a call or go off hook.
2. Dial the Transfer to Voice Mail FNE phone number.
3. You hear a confirmation tone if the operation was successful, or intercept/reorder tone
otherwise.
4. When the call is answered at the voice mail, the caller will hear your standard greeting.

Whisper Page Activation FNE

Whisper Page Activation allows you to receive and send whisper pages. A whisper page is a
soft voice message sent to a person at another extension who is active on a call. That person
will hear the message but no other party on the call hears the message.
If you call from your cell phone:
1. Dial the Whisper Page Activation FNE phone number.
2. You hear a dial tone.
3. Dial the destination phone number to which you want to send a whisper page.
4. You are automatically connected to your caller’s call in progress.
5. You can now whisper to the called party. The called party can still hear the other parties on
the call.

Issue 11 January 2008 69

Feature Name Extensions (FNE)

70 Avaya Extension to Cellular User’s Guide

Glossary

A
Avail server running The system on which a corporate phone system runs; also referred to as the
Communication “switch.”
Manager

B
barge-in tone A barge-in tone is heard by all parties on an Extension to Cellular call when an
individual tries to join the call from the Extension to Cellular-associated desk
phone.

C
cellular service The company contracted with to provide cellular/wireless services.
provider
Communication The product formerly known as MultiVantage™ Software.
Manager

D
DEFINITY® Former name for an Avaya, Inc., phone system, referred to as a “switch.”
disable To deactivate Extension to Cellular or disconnect a cell or other remote phone
from the Avaya server running Communication Manager.
dual setup Extension to Cellular configuration having two incoming/outgoing call
appearances (lines) and extensions mapped to a primary office phone. This
type of setup allows the second line to be used for Call Waiting, provided that
feature is part of the standard cellular service contract.

E
Extension to The phone number dialed to connect to the Avaya server running
Cellular access Communication Manager, to initiate the process of enabling or disabling
number Extension to Cellular, or changing the station security code.
enable To activate Extension to Cellular or connect a (cell or other remote) phone to
the Avaya server running Communication Manager and Extension to Cellular.

Issue 11 January 2008 71

feature access codes (FAC)

F
feature access For Extension to Cellular, codes used to enable or disable Extension to Cellular
codes (FAC) on a cell (or other remote) phone and to change a station security code. Other
feature access codes allow authorized Avaya telecommuting service users (a
non-Extension to Cellular offering) to access other phone system features
remotely.
feature name An extension that fits your dial plan that you can dial from an outside Extension
extensions (FNE) to Cellular phone in order to active a Communication Manager feature. The
FNEs must be set up by your administrator, and communicated to you so you
know what extension activates what feature in Communication Manager.

M
MultiVantage™ Former product name (now Communication Manager) of the DEFINITY®
Software switching software application.

O
office number The phone number assigned to your office phone.
office phone The primary phone used for business calls; typically a “desk” phone, but may
be a wireless or other type of non-desk phone.

P
pocket reference A pair of cards (provided on the final page in this document) on which you can
cards record user-specific information about accessing Extension to Cellular.

S
SAFE See self administration feature access code.
self administration This feature access code allows you to self-administer your cell phone to
feature access code Extension to Cellular. You can add or change your Extension to Cellular cell
phone number.
service provider See cellular service provider.
setup A specific configuration of Extension to Cellular. See dual setup, single setup,
and standalone setup for specific information.
single setup Extension to Cellular setup providing one call appearance (incoming/outgoing
line). This configuration does not provide a line for Call Waiting.
standalone setup Extension to Cellular setup that allows a single phone (cell or other) to be used
as a member of a hunt group or coverage group. Standalone users are called
AWOH (Admin Without Hardware) users.
station security A unique code assigned to the office number. The station security code is used
code to identify a valid user to the Avaya server running Communication Manager
during enable/disable or change security code procedures.

72 Avaya Extension to Cellular User’s Guide

 Unified Messenger® for MS Exchange

T
text messaging A cell phone feature that allows the user to receive short text messages on the
phone’s display screen/area. Message receipt is often accompanied by an
audible alert, and the user can then display, delete or save the message. Text
messaging is sometimes referred to as short message services (SMS).

U
Unified Messenger® A software application that consolidates voice, email and fax messages into
for MS Exchange one mailbox. When combined with Extension to Cellular, provides a text
message through the cell (or other remote) phone’s display screen to notify
users of messages in their corporate voice mail system. Applies only to
Extension to Cellular users with Unified Messenger’s “Notify Me” feature
installed on their office phone system.

Issue 11 January 2008 73

Unified Messenger® for MS Exchange

74 Avaya Extension to Cellular User’s Guide

 Index

Index

through feature access code (FAC) . . . . . 23, 38

through feature button . . . . . . . . . . . . . . 37
Symbols engaging Extension to Cellular timer . . . . . . . 43, 44
"Notify Me" . . . . . . . . . . . . . . . . . . . . 35 exclusion
activating through feature button . . . . . . . . . 47
activating through feature name extension . . . . 48
A deactivating through feature button . . . . . . . . 48
about this guide . . . . . . . . . . . . . . . . . . . 8 deactivating through feature name extension . . . 49
about voice mail . . . . . . . . . . . . . . . . . . 33 Extension to Cellular
access codes . . . . . . . . . . . . . . . . . . . 13 access number . . . . . . . . . . . . . . . . . 13
access number . . . . . . . . . . . . . . . . . . 13 and voice mail . . . . . . . . . . . . . . . . . 34
administered feature button . . . . . . . . . . 37, 40 changing station security code . . . . . . . . . . 45
admonishments changing station security code remotely . . . . . 46
caution . . . . . . . . . . . . . . . . . . . . 10 disabling . . . . . . . . . . . . . . . . . . . . 37
danger . . . . . . . . . . . . . . . . . . . . . 10 remotely . . . . . . . . . . . . . . . . . . . 42
note . . . . . . . . . . . . . . . . . . . . . . 10 through feature access code (FAC) . . . . . . 41
security alert . . . . . . . . . . . . . . . . . . 10 enabling . . . . . . . . . . . . . . . . . . . . 37
warning . . . . . . . . . . . . . . . . . . . . 10 remotely . . . . . . . . . . . . . . . . . . . 39
through access number for the first time . . . . 22
through feature access code (FAC) . . . . . . 38
C exclusion
activating through feature button . . . . . . . 47
call waiting . . . . . . . . . . . . . . . . . . . . 29
activating through feature name extension . . . 48
caller ID . . . . . . . . . . . . . . . . . . . . . . 28
deactivating through feature button . . . . . . 48
calls
deactivating through feature name extension . 49
making . . . . . . . . . . . . . . . . . . . . 28
feature access codes (FAC) . . . . . . . . . . . 13
managing . . . . . . . . . . . . . . . . . . . 29
feature button . . . . . . . . . . . . . . . . 37, 40
receiving . . . . . . . . . . . . . . . . . . . . 27
feature name extension (FNE) . . . . . . . . . . 14
caution, admonishment meaning of . . . . . . . . . 10
how it works . . . . . . . . . . . . . . . . . . . 8
Cellular Voice Mail Avoidance . . . . . . . . . . . 34
maintaining security . . . . . . . . . . . . . . . 37
checkpoints . . . . . . . . . . . . . . . . . . . 51-57
pocket reference cards . . . . . . . . . . . . . 79
comment on this book . . . . . . . . . . . . . . . .11
security . . . . . . . . . . . . . . . . . . . . . 45
Confirmed Answer . . . . . . . . . . . . . . . . . 27
station security code . . . . . . . . . . . . . . 13
corporate voice mail . . . . . . . . . . . . . . . . 33
timer . . . . . . . . . . . . . . . . . . . . . . 43
engaging when Extension to Cellular is disabled 44
D engaging when Extension to Cellular is enabled 43

danger, admonishment meaning of . . . . . . . . . 10

disable feature access code (FAC) . . . . . . . . . 13 F
disabling Extension to Cellular
feature access codes (FAC) . . . . . . . . . . . . 13
remotely . . . . . . . . . . . . . . . . . . . . 42
feature name extensions (FNE) . . . . . . . . . . . 14
through feature access code (FAC) . . . . . . . 41
first-time use . . . . . . . . . . . . . . . . . . 22-??
through feature button . . . . . . . . . . . . . 40
FNE
Active Appearance Call Select FNE . . . . . . . 59
E Automatic Call Back/Call Back Cancel FNE . . . . 59
Call Forwarding All Calls FNE . . . . . . . . . . 60
enable feature access code (FAC) . . . . . . . . . 13 Call Forwarding Busy/Don’t Answer FNE . . . . . 61
enabling Extension to Cellular Call Forwarding Deactivation . . . . . . . . . . 61
remotely . . . . . . . . . . . . . . . . . . . . 39 Call Park FNE . . . . . . . . . . . . . . . . . 61
through access number for the first time . . . . . 22 Call Pickup Directed FNE . . . . . . . . . . . . 62

Issue 11 January 2008 75

Index

Call Pickup Extended Group FNE . . . . . . . . 63

Call Pickup Group FNE . . . . . . . . . . . . . 62
Call Unpark FNE . . . . . . . . . . . . . . . . 62
N
Calling Party Number Block FNE . . . . . . . . . 63 note, admonishment meaning of . . . . . . . . . . . 10
Calling Party Number Unblock FNE . . . . . . . 63
Conference on Answer . . . . . . . . . . . . . 64
Drop FNE . . . . . . . . . . . . . . . . . . . 64 O
Exclusion FNE . . . . . . . . . . . . . . . . . 64 optional timer . . . . . . . . . . . . . . . . . . . . 43
Held Appearance Select FNE . . . . . . . . . . 65 engaging when Extension to Cellular is disabled . . 44
Idle Appearance Select FNE . . . . . . . . . . . 65 engaging when Extension to Cellular is enabled . . 43
Last Number Dialed FNE . . . . . . . . . . . . 66 Originating CDR on calls . . . . . . . . . . . . . . 13
Malicious Call Trace FNE . . . . . . . . . . . . 67
Off-PBX Call Disable FNE . . . . . . . . . . . . 66
Off-PBX Call Enable FNE . . . . . . . . . . . . 66 P
Priority Call FNE . . . . . . . . . . . . . . . . 67
pocket reference cards . . . . . . . . . . . . . . . 79
Send All Calls disable FNE . . . . . . . . . . . 68
problems . . . . . . . . . . . . . . . . . . . . 51-57
Send All Calls enable FNE . . . . . . . . . . . . 67
caller ID not displaying . . . . . . . . . . . . . . 54
Transfer on Hang up FNE . . . . . . . . . . . . 68
calling party’s caller ID not displayed . . . . . . . 51
Transfer to Voice Mail FNE . . . . . . . . . . . 68
calls being lost. . . . . . . . . . . . . . . . . . 51
Whisper Page Activation FNE . . . . . . . . . . 69
Extension to Cellular won’t work on cell while out of
country . . . . . . . . . . . . . . . . . . . . 52
incoming calls not received . . . . . . . . . . . . 52
G some feature access codes don’t work . . . . . . 52
getting started . . . . . . . . . . . . . . . . . 13-?? voice mail messages going to wrong system . . . 55
glossary . . . . . . . . . . . . . . . . . . . . . . 71 wrong FNE . . . . . . . . . . . . . . . . . . . 53

H R
help, numbers to call . . . . . . . . . . . . . . . . 12 receiving and making calls . . . . . . . . . . . . 27-31
caller ID . . . . . . . . . . . . . . . . . . . . . 28
receiving voice mail messages . . . . . . . . . . . . 33
L remotely changing station security code . . . . . . . 46
List of Feature Name Extensions . . . . . . . . . . 59 remotely disabling Extension to Cellular . . . . . . . 42
List of FNEs . . . . . . . . . . . . . . . . . . . . 59 remotely enabling Extension to Cellular . . . . . . . 39

M S
maintaining security . . . . . . . . . . . . . . 37, 45 SAFE (see self administration feature access code)13, 14
changing station security code . . . . . . . . . . 45 screens . . . . . . . . . . . . . . . . . . . . . . 9
remotely . . . . . . . . . . . . . . . . . . . 46 security alert, admonishment meaning of . . . . . . . 10
making and receiving calls . . . . . . . . . . . 27-31 self administration feature access code (SAFE) . . 13, 14
making calls . . . . . . . . . . . . . . . . . . . . 28 sending office caller ID . . . . . . . . . . . . . . . 28
caller ID . . . . . . . . . . . . . . . . . . . . 28 solving problems . . . . . . . . . . . . . . . . 51-57
managing calls . . . . . . . . . . . . . . . . . . . 29 caller ID not displaying . . . . . . . . . . . . . . 54
call waiting . . . . . . . . . . . . . . . . . . . 29 calling party’s caller ID not displayed . . . . . . . 51
switching from cell to office phone . . . . . . . . 29 calls being lost. . . . . . . . . . . . . . . . . . 51
switching from office to cell phone . . . . . . . . 30 incoming calls not received . . . . . . . . . . . . 52
managing voice mail . . . . . . . . . . . . . . . . 33 some feature access codes don’t work . . . . . . 52
messaging voice mail messages going to wrong system . . . 55
corporate voice mail . . . . . . . . . . . . . . . 33 won’t work on cell while out of country . . . . . . 52
MS Exchange . . . . . . . . . . . . . . . . . . . 35 wrong FNE . . . . . . . . . . . . . . . . . . . 53
station security code . . . . . . . . . . . . . . . . 13
changing . . . . . . . . . . . . . . . . . . . . 45
changing remotely . . . . . . . . . . . . . . . . 46

76 Avaya Extension to Cellular User Guide

 Index

switching from cell to office phone . . . . . . . . . 29

switching from office to cell phone . . . . . . . . . 30

T
terminology . . . . . . . . . . . . . . . . . . . . 71
timer feature . . . . . . . . . . . . . . . . . . . 43
engaging. . . . . . . . . . . . . . . . . . 43, 44
troubleshooting . . . . . . . . . . . . . . . . . 51-57
caller ID not displaying . . . . . . . . . . . . . 54
calling party’s caller ID not displayed. . . . . . . 51
calls being lost . . . . . . . . . . . . . . . . . 51
Cellular Voice Mail Avoidance . . . . . . . . . . 55
Extension to Cellular won’t work on cell while out of
country . . . . . . . . . . . . . . . . . . . . 52
incoming calls not received . . . . . . . . . . . 52
some feature access codes don’t work . . . . . . 52
voice mail messages going to wrong system . . . 55
wrong FNE . . . . . . . . . . . . . . . . . . . 53

U
unanswered calls . . . . . . . . . . . . . . . . . 33
Unified Messenger™ . . . . . . . . . . . . . . . 35
user access codes . . . . . . . . . . . . . . . . . 13

V
voice mail . . . . . . . . . . . . . . . . . . . . . 33

W
warning, admonishment meaning of . . . . . . . . 10
welcome to Extension to Cellular . . . . . . . . . 7-12

Issue 11 January 2008 77

Index

78 Avaya Extension to Cellular User Guide

Extension to Cellular pocket reference card

Record the information that your system administrator provides on this pocket reference card.
Then cut out the card, fold it, and keep it in your wallet or with your cell phone.

Feature Name Extensions (FNE)

Extension to Cellular Feature Name Extension
(EtC) Active Appearance Select: _______________________________
User's Pocket Card Automatic Callback: ______________________________
Work or office extension:___________ Automatic Callback Cancel: _______________________________
Call Forward All: _______________________________
EtC access #:___________________ Call Forward Busy/No Answer: _______________________________
EtC feature access codes (FAC) Call Forward Cancel: _______________________________
Call Park: _______________________________
Enable FAC:____________________
Call Park Answer Back: _______________________________
Disable FAC:____________________ Call Pick-Up: _______________________________
To enable/disable EtC: Call Pick-Up Extended Group: _______________________________
Conference on Answer: _______________________________
1. Dial your EtC access number. Calling Number Block: _______________________________
2. Enter the applicable FAC, then Calling Number Unblock: _______________________________
your work/office extension Directed Call Pick-Up: _______________________________
number. Drop Last Added Party: _______________________________
3. Press #, enter your station Exclusion (toggle on/off): _______________________________
security code, then press # again. Held Appearance Select: _______________________________
4. Hear confirmation tones. Idle Appearance Select: _______________________________
Last Number Dialed: _______________________________
To access a feature through a FNE: Malicious Call Trace: _______________________________
1. Place your caller on hold. Malicious Call Trace Cancel: _______________________________
2. On another line appearance, dial Off-PBX Call Enable: _______________________________
the FNE for the feature you want. Off-PBX Call Disable: _______________________________
Press SEND if using a cell phone. Priority Call: _______________________________
Send All Calls: _______________________________
3. The feature is accessed. What
Send All Calls Cancel: _______________________________
you hear depends on the feature
Transfer on Hang-Up: _______________________________
you dialed.
Transfer to Voice Mail: _______________________________
Whisper Page Activation: _______________________________
_______________________________ _______________________________

Issue 11 January 2008 79

Issue 11 January 2008 80