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Reading Module 3 Task 1

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23 views

Reading Module 3 Task 1

Uploaded by

ctingskov1
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CELPIP Reading Module 3: Reading Correspondence

“A Satisfied Patient”

Part 1 Directions: Read the following letter.

Dear Dr. Moore and Staff:


I was a patient at your hospital about two weeks ago. I would like
to give you some feedback about my experience. It is probably
never really pleasant for any patient to be admitted to hospital for
any reason, but in a strange way, it was for me. Let me explain.
I was at home as usual on a Saturday night. I had just had dinner
with my wife and two children. Suddenly, I felt a sharp pain in my
chest. My first thought was that it was just heartburn, but the pain
became more intense. My wife was in the other room, so I tried just
keep quiet and deal with whatever was happening to me. However,
my daughter and my son walked in to see me doubled over in
excruciating pain, clutching my chest. My daughter ran to get my
wife, who ran into the room, gasped, and asked me if I was all right. I
couldn't even speak at that point, so she grabbed my son's cell
phone and dialed 911. The ambulance was there within half an hour,
and I was taken to your hospital here in Toronto.
My previous experiences in hospital emergency waiting rooms had
never been all too positive. It was always about waiting for hours in
order to be seen by a doctor. However, this time it was completely
different. In spite of the waiting room being quite full when I arrived, I
was wheeled into the emergency room within moments. I guess they
figured I was the most serious case among the lot. Dr. Moore, you
and your assistant (I've forgotten his name) came to me right away,
did some quick introductions, and then proceeded to do a battery of
tests. I was impressed by your professionalism, care, and concern,
and I knew that I was going to be okay.
As it turned out, my original self-diagnosis was the correct one,
although I feel quite embarrassed by having put everyone through
such panic. You advised me to stay away from foods that would
contribute to heartburn, and I heed your advice every day.
I would like to express my utmost appreciation for having done
such a great job of looking after my well-being. You have restored
my faith in the health
care system in our city and our province. Keep up the great work,
Dr. Moore and team!

Gratefully,
Mick Hippendom
Part 2 Directions: Answer the questions by choosing the best
word or phrase to complete the sentence, referring to the above
letter.

1. This letter is intended to .


a. praise.
b. criticize.
c. insult.
d. complain.

2. The writer of the letter had a experience at home.


a. great
b. usual
c. pain
d. bad

3. The writer's previous hospital experiences had been .


a. pleasant.
b. worse.
c. satisfying.
d. all too positive.

4. The doctor administered .


a. one test.
b. a battery test.
c. various tests.
d. some quick introductions.

5. The patient that he was prioritized due to his


condition.
a. knew
b. said
c. figured
d. guess

6. After meeting Dr. Moore and his assistant, Mr. Hippendom


.
a. felt concern.
b. felt reassured.
c. did some quick introductions.
d. was the most serious case among the lot.

7. Mr. Hippendom .
a. misdiagnosed himself.
b. ended up being wrong about his self-diagnosis.
c. feels embarrassed about diagnosing himself.
d. tries to avoid something.

8. Mr. Hippendom's faith in the health care system has .


a. restored.
b. returned.
c. been in the city and the province.
d. always been there.
Part 3 Directions: Read the response to the above letter. Answer
the questions by choosing the best word or phrase to complete
the sentence, referring to the above letter when necessary.

To: Mr. Mick Hippendom


From: Dr. Marcus Moore,
MD

Dear Mr. Hippendom:


I am happy to know that you had a positive experience at our
hospital. Sometimes we get very busy, especially in the
emergency ward, but we always do our best to treat each
patient with careful attention and care. Also, it is not (9.
seldom / usually / often / all day) that we receive letters of
gratitude from our patients. We appreciate your taking the
time to send us a note regarding your recent experience at
our (10. faculties / facility / facile / hospitals).
On another note, I hope that you are doing your best to stay
away from foods that might give you any (11. heartburn /
heart attacks / heartache / painful). I believe that our resident
(12. nursing / nutrition / dietitian / food expertise) gave you
some pamphlets on your way out regarding healthy food
choices.
Good luck, Mr. Hippendom, and thanks again for the

note. Dr. Marcus Moore, MD


Toronto Alpha Medical Hospital

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