Scribd
Upload
3 views

Communication Styles Exercise

Uploaded by

nb14061985
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
3 views

Communication Styles Exercise

Uploaded by

nb14061985
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Different Communication Styles

Disclaimer: This document is for educational purposes only and should not be used for any
other reason. All content is Copyright material of CFI Education Inc. All rights reserved.
Corporate Finance Institute®

Scenario
A tense meeting is taking place at Centraltown Investment Banking Group.
Brian, the Head of Investment Banking is complaining loudly that the Equity Research team
has not provided coverage of a sector where they are trying to win a mandate with a
prospective client. He disrupts the flow of the conversation and constantly interrupts the
other team members. Jon, one of the junior research analysts in the team is sinking lower
into his chair, not wanting to be asked questions. He is looking down at the table, not
making eye contact with anyone. Maria, the Head of Research responds to Brian’s
complaints confidently and suggests some alternative strategies for the team. Leslie,
another research analyst responds to Maria in a sullen tone of voice, “Well, you can do it
that way if you really want to.”

Exercise Instruction
Here’s an opportunity for you to identify specific communication styles. Type the behaviors
that you saw in this scenario and if they were aggressive, passive, assertive or passive
aggressive behaviors.
For example: you might type, “We saw Brian constantly interrupting which is aggressive
communication behavior.”

Aggressive

Passive

Assertive

Passive Aggressive

www.corporatefinanceinstitute.com

You might also like