Save your work with the filename <StudentID - Name - UnitName>, answer your assessment questions in

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ASSESSMENT SUBMISSION FORM

Complete this form and submit to your assessor for grading. It is recommended that you keep a copy of your
assessment and your assessment submission form.

Student Number
Student Name Shivani Nileshkumar
Email [email protected]
Course Title
Unit Code and Title

Assessment Task No. / Title Unit Skills Assessment (USA)

Trainer Name

DECLARATION

√ I hold a copy of this work which can be produced if the original is lost / damaged.
This work is my original work and no part of it has been copied from any other student’s work or
√ from another source except where due acknowledgement is made.
No part of this work has been written for me by any other person except where such collaboration
√ has been authorised by the instructor / teacher concerned.

√ I have not previously submitted this work for this or any other course / unit.
I give permission for this work to be reproduced, communicated, compared and archived for the
√ purpose of detecting plagiarism.
I give permission for a copy of my marked work to be retained by the college for review and
√ comparison, including review by external examiners.
I understand that:
Plagiarism is the presentation of the work, idea or creation of another person as though it is
my/our own. It is a form of cheating and is a very serious academic offence that may lead to
√ exclusion from the college. Plagiarised material can be drawn from, and presented in, written,
graphic and visual form, including electronic data and oral presentations. Plagiarism occurs
when the origin of the material used is not appropriately cited. Plagiarism includes the act of
assisting or allowing another person to plagiarise or to copy my/our work.

Student Signature
I declare that I have read and understood the above declaration.
Student ID: Student Name: Shivani Nileshkumar Date: 06-12-2024

Student Instructions:
  All questions must be answered correctly to be completed satisfactorily.

 All knowledge assessments are untimed and are conducted as open book (this means student can
refer to textbooks or any resources).

 Student may handwrite/use computers to answer the questions.

 This assessment task may be completed in a classroom, at home, learning management system
(i.e. LMS), or independent learning environment.

 You must complete all questions unassisted by the assessor or other personnel but may refer to
reference material as needed.

Submission details

 The Assessment Task is due on the date specified by your trainer. Any variations to this
arrangement must be approved in writing by your trainer.

 Fill out the Assessment Submission form to the documents you are submitting to be marked.

 Please answer each question on a separate page provided and clearly indicate the question
number at the top of the page.

 The Trainer/Assessor may further prompt and question in order to receive answers of
appropriate quality or if further clarification is required and to validate authenticity of your
submitted work.
Complete your USA here.

Task 1
For this task 1, you are to complete the following:

A. Contact The Australian Government Business Registration Service by email to enquire

about the documents you will need to lodge an application to register a restaurant
operation. You can do so via the Australian Government Business Registration Service
website:

https://register.business.gov.au
 Prepare all information (250-300 words) relating to regulatory requirements (use the
Regulatory Requirements Matrix Template found in Appendix 2) for the opening of a
campus cafeteria at the Norwest Business Park campus, including:

 Area of the business operation

 Legal requirements
 Required Permits / Licenses
 Consequences of non-Compliance
 Source of the information

APPENDIX 2: REGULATORY REQUIREMENTS MATRIX - TEMPLATE

Business Area Activity Legal Requirement Consequence of Information
/ License / Permit non- Source
Compliance
Service Service Alcohol  All staff Fines Liquor and
serving Legal Notice gaming NSW
alcohol must Temporary Legal experts
hold a valid suspension of
RSA business
certificate. operations
 Appropriate Permanent
signage must shutdown of the
be clearly business
displayed on Risk of
the wall. imprisonment
 A valid liquor
license is
required.
 Alcohol must
not be served
to minors
under any
circumstances.
 Adherence to
designated
operating
hours is
 mandatory.
Food Service Food Food safety Legal Food Safety
preparation, certificate Proper consequences Supervisor
storage and storage conditions Health issues for
serving WHS considerations customers
Business
reputation
Equipment Prepare food in WHS certificate Fine Legal WHS supervisor
kitchen notice
Customer Solve customer Customer Service Fine Legal Customer
service complains Standards notice service
supervisor
Marketing Increasing sales, Fine legal notice Marketing
building brand manager
loyalty
Service Serving Alcohol Proper sign should Fine Legal Bar tender who
be shown on wall notice have RSA
Liquor license You Imprisonment certificate
can’t serve alcohol
to minor Operating
hours

 Task 2
Having prepared and detailed the regulatory requirements, you are now going to determine where
you will need to seek specialist advice to ensure compliance for operating the campus cafeteria.

Based on the consequences in the event of non-compliance that you detailed in TASK 1 B, you are
to identify the specialist(s) to seek advice from for the highest risk requirement in each of the
business areas.

Instructions for the task:

A. For each of the business areas you identified in TASK 1 B, determine the highest risk
regulatory requirement and determine the appropriate specialist to seek advice from
regarding this regulatory requirement. Use the Required Specialist Advice Template in
Appendix 3.
  For example, if within Human Resources business area, you identify unfair dismissal
as the highest risk, then you need to determine who is the specialist to seek advice
from regarding employee dismissals to ensure the organisation does not suffer the
consequences of an unfair dismissal.

B. Having determined the need for specialist advice, you are then to prepare a consultation
plan to schedule seeking advice from the identified specialists. Use the Consultation Plan
Template in Appendix 4 to guide your work.

Required Specialist Advice

Business Area Activity Legal Risk Factor / Specialist
Requirement / Consequence
License / Permit
Service Food Food safety Legal Food Safety
preparation, certificate consequences Supervisor
storage and Proper storage Health issues for
serving conditions WHS customers
considerations Business
reputation
Equipment Prepare food in WHS certificate Fine Legal WHS supervisor
kitchen notice
Customer Solve customer Customer Fine Legal Customer
service complains Service notice service
Standards supervisor
Marketing Increase sales Fine Legal Marketing
Build brand notice manager
loyalty
Service Serving Alcohol Proper sign Fine Legal Bar tender who
should be shown notice have RSA
on wall Liquor Imprisonment certificate
license You can’t
serve alcohol to
minor Operating
hours

Consultation Plan
Target Key Resources Communication Who is Deadline: Date
audience: messages: Required: methods: How responsible By when completed
Who do we What do we Do we need are we going to for doing it? does this
want to want to tell any tell them? need to
inform? them? resources happen?
Employees Food safety Food safety Presentation Mike 30.11.2024
training plan Face to face
Projector demonstration
Power point
Slides
Customers Pets are not Posters Posters Signs Jim 05.12.202
allowed Signs 4
inside the
cafeteria
Contractors We want to Statistics Letter to Marry 25.12.202
promote the Posters manager/CEO of 4
health and Leaflets each contracting
wellbeing of organization
our staff and Signage erected
visitors Our at gate Notice on
worksite will website
be smoke
free
Contractors
visiting the
site will not
be permitted
to smoke on
the premises
Visitors No smoking Posters Posters Signs Lisa 10.12.202
Signs 4
General No smoking Posters Posters Signs Lisa 10.12.
public Signs 2024
Part 1 Your assessor will be looking for:

Before you hand in Part 1, make sure you have completed all the tasks and have included all
relevant information. You must complete and submit the following:
 Evidence of contacting the Australian Government Business Registration Service (a copy
of the email you sent and the response you received)
 Completed Regulatory Requirements Matrix with information as specified in the instructions
in
TASK 1 B.
 Completed “Needed Specialist Advice” template based on the specified instructions from Task
2 A.
 Completed “Consultation Plan” template based on the specified instructions for the task
above Task 2 B.
 PART 2 POLICIES & PROCEDURES

 Task 1
Continuing and using the information gathered from above PART 1 Tasks 1 & 2, you are now to
develop policies and procedures for the purpose of ensuring compliance with the relevant
regulatory requirements. (800 – 1000 words). Use the Policy and Procedures Template from
Appendix 5.
At a minimum, the policies and procedures are to include policies and procedures relating to:
 The Food Act
 Australia New Zealand Food Standards Code
 Compliance with local Government food safety requirements
 Liquor license requirements
 Legal taxation requirements
 National Employment Standards (NES)
 Anti-bullying and Anti-Harassment
 Recruitment
 Work Health and Safety
 Privacy
 Data protection
Each policy and procedures document are to contain the following format and content:
 Policy Statement
 Scope
 Principles
 Definitions
 Policy
 Procedures
 Responsibility
 Related Policies and Procedures
 Related Legislation
 Record Keeping
 Reporting Requirements
 Monitoring and Review

Food Safety and Compliance Overview

Food Act
The primary objective of the Food Act is to guarantee that food offered for sale is safe and appropriate for
human consumption. Additionally, it strictly forbids any misleading practices related to food products.
Australia New Zealand Food Standards Code
This legislation outlines the responsibilities of Food Standards Australia New Zealand (FSANZ),
particularly in developing food standards. Established under the 1991 agreement, FSANZ ensures the
consistent implementation of food regulations across all states and territories by functioning as a centralized
regulatory body.
Local Government Food Safety Regulations
Local governments, including city, town, and shire councils, play an essential role in upholding food safety
laws and maintaining various public databases. These include:
 Property Records: Registers to collect rates, often linked to state-level land title systems.
 Development Applications: Logs of building and planning applications to inform the community
and manage objections.
 Voter Registries: Records aligned with state and federal electoral rolls.
 Animal Registers: Primarily for pets such as dogs.
Liquor Licensing Requirements
Training in the Responsible Service of Alcohol (RSA) is mandatory for individuals selling or serving
alcohol. This training focuses on minimizing risks like overconsumption, underage drinking, and drunk
driving.
Taxation Obligations
The Australian Taxation Office (ATO) oversees the nation’s revenue collection. Its responsibilities include:
 Collecting taxes.
 Administering the Goods and Services Tax (GST) on behalf of states and territories.
 Managing programs that provide community benefits.
 Overseeing the superannuation system.
 Managing the Australian Business Register.
 The ATO operates under the Public Governance, Performance, and Accountability Act 2013 and the
Public Service Act 1999.
National Employment Standards (NES)
The NES and the national minimum wage define the basic rights of employees in Australia. Employment
contracts, enterprise agreements, or awards must meet or exceed these standards and cannot exclude them.

Anti-Bullying and Harassment Policy

Policy Commitment
The Naja Group of Colleges is dedicated to fostering a safe and respectful workplace free from bullying or
harassment.
Scope and Application
This policy applies to all staff members, including permanent, casual, contract, agency workers, and
volunteers. It is owned and enforced by the Board.
Core Principles
Employees are safeguarded under this policy, irrespective of whether bullying originates from colleagues,
supervisors, clients, contractors, or members of the public. The institution pledges to address all bullying
complaints seriously, promptly, and confidentially.
Expected Conduct
Under workplace health and safety laws, all individuals must act responsibly to ensure the well-being of
others. The Naja Group of Colleges expects employees to:
 Act professionally and responsibly.
 Treat colleagues with respect and courtesy.
 Address concerns constructively.
 Maintain honesty and fairness in their interactions.
Definition of Workplace Bullying
Workplace bullying refers to repeated and unreasonable behavior directed at an individual or group that
poses risks to health and safety. This includes:
 Repeated Behavior: Persistent actions over time.
 Unreasonable Behavior: Actions deemed inappropriate, such as intimidation, humiliation, or
victimization.
Reporting and Resolution Procedures
Employees experiencing or witnessing bullying are encouraged to report incidents promptly to a supervisor,
manager, or health and safety representative. The process involves:
1. Initial Resolution: A supervisor or manager gathers information and seeks an amicable resolution.
2. Investigation: For unresolved or severe cases, an impartial investigator is appointed to review both
sides and make a fair decision.
3. Confidentiality: All reports are handled with strict confidentiality, and retaliation against
complainants is prohibited.
4. Disciplinary Measures: Depending on the severity, consequences may include apologies,
counseling, warnings, demotion, or dismissal.
Responsibilities
Reasonable management actions carried out appropriately and lawfully do not constitute bullying.
Policy Monitoring and Review
The policy is subject to regular monitoring and an annual review by senior management.
Approval Details
 Approved On: 25 December 2023
 Next Review: 25 December 2024
 Approved By: John, CEO
Recruitment Policy
Policy Overview
Our organization is dedicated to ensuring a fair and efficient recruitment process that identifies the best
candidates while adhering to internal policies and legal requirements for equal employment opportunities.
Scope
This policy applies to all managers and personnel involved in recruitment, as well as potential candidates,
ensuring the integrity of the hiring process at every stage.
Guiding Principles
All individuals engaged in the recruitment process are obligated to follow the standards outlined in this
policy.
Policy Details
Recruitment and Selection Process
Recruitment managers will follow these key steps:
1. Identify a vacancy or create a new position within the organization.
2. Determine whether the role will be filled internally or through external hiring.
3. Update or develop a detailed job description for the position.
4. Prepare an advertisement for the job.
5. Select the appropriate channels to post the advertisement (internal or external).
6. Establish the selection process and timeline.
7. Review existing resumes in the company’s database.
8. Contact potential candidates, including those identified passively.
9. Conduct the selection process for shortlisted candidates.
10. Choose the most qualified candidate.
11. Complete background checks.
12. Extend an offer to the selected candidate, including the start date.
13. Issue an employment contract once the offer is accepted.
14. Provide a confirmation letter after the candidate successfully completes the probationary period.
Mandatory Steps
The initial five steps are mandatory for every recruitment process.
Internal Job Postings
Before seeking external applicants, internal postings may be advertised. Managers should:
 Set a deadline for applications.
 Notify employees via newsletters, emails, or departmental announcements. Automated emails from
 the Applicant Tracking System may also be used.
Crafting Job Descriptions
Job advertisements must:
 Highlight the company’s mission.
 Summarize the role’s purpose and objectives.
 Detail primary responsibilities and requirements.
 Outline the application process and any required documents.
 Include a deadline for submissions.
The tone and presentation must be professional, unbiased, and align with the company’s image.
Candidate Selection Process
The standard recruitment process includes:
1. Resume screening.
2. Phone interviews.
3. Skill assessments.
4. Formal interviews.
Depending on the role, additional steps may be added, such as group interviews or competency tests.
Resume screening and interviews are mandatory for all roles.
Candidate Communication
Hiring managers must inform candidates of their application status and provide constructive feedback when
possible. Clear and professional communication is essential to maintain the company’s employer brand.
Withdrawing an Offer
Employment offers may be revoked for legitimate reasons, such as:
 Legal ineligibility to work at the designated location.
 Misrepresentation or falsification of credentials.
 Failure to accept the offer within the stipulated timeframe.
HR and the hiring manager must promptly communicate the decision to the candidate.
Responsibilities
The HR department oversees the recruitment process, ensuring compliance with policies and providing
support to hiring managers.
Related Policies and Legislation
 Privacy Policy
 Careers Recognition Act 2004
 Equal Opportunity Act 1984 (WA)
Monitoring and Review
The HR team will monitor the recruitment process and review this policy annually.
Approval Date: 25/12/2023
Review Date: 25/12/2024
CEO Signature: John

Workplace Health and Safety (WHS) Policy

Policy Overview
This policy underscores the organization’s commitment to fostering a safe and healthy work environment
that prioritizes the physical and psychological well-being of all employees, contractors, and visitors.
Scope
Applies to all employees, contractors, volunteers, and visitors within the organization’s premises.
Guiding Principles
The governance of workplace health and safety is overseen by the WHS Committee, which reports to the
Executive and Board. The organization promotes a culture of safety aligned with values of Unity, Respect,
Integrity, and Excellence.
Policy Details
Commitments
The organization is committed to:
 Continuously improving WHS systems and processes.
 Providing training to ensure employees understand their safety responsibilities.
 Embedding WHS expectations into job descriptions and performance reviews.
 Regularly monitoring WHS performance against key indicators.
 Promoting initiatives to support the physical and mental health of employees.
Roles and Responsibilities
Board Responsibilities
 Oversee compliance with WHS legislation.
 Monitor WHS performance through regular reports.
 Ensure WHS remains a strategic organizational priority.
Executive Responsibilities
 Allocate resources for effective WHS training and programs.
 Lead by example in promoting a "zero harm" culture.
 Embed WHS considerations into daily operations and planning.
Managers and Directors
 Implement local WHS procedures for hazard identification and risk mitigation.
 Investigate and report incidents, including near misses.
 Support employees returning to work after injuries through Early Intervention Programs.
  Encourage open discussions about health and safety issues.
Employees and Volunteers
 Take personal accountability for their safety and that of others.
 Report hazards and incidents promptly.
 Participate in WHS training and initiatives.
Contractors
 Adhere to all WHS requirements.
 Report hazards and incidents to relevant authorities.
WHS Team
 Develop and maintain WHS frameworks.
 Manage risk registers and oversee incident investigations.
 Facilitate WHS training and ensure compliance with safety standards.
Related Policies and Legislation
 Legislation:
o Occupational Health and Safety Act 2004 (Vic)
o Workplace Injury Rehabilitation and Compensation Act 2013 (Vic)
o Dangerous Goods Act 1985 (Vic)
 Related Policies:
o Human Resources Policy
o Risk Management Policy
Monitoring and Review
The WHS team will monitor safety practices and review this policy annually to ensure ongoing compliance
and improvement.
Approval Date: 25/12/2023
Review Date: 25/12/2024
CEO Signature: John
  Task 2

You are now to develop a communication plan with the aim of ensuring all employees are
informed of the legal requirements associated with their job role.
Instructions for the task:
 You are to develop a communication plan for the purpose of:
 Informing all employees of legal requirements associated with their job role, and
 Organise updates to reinforce employee’s responsibilities towards legal
requirements associated with their job role.
 As a minimum, the communication plan is to include:
 who to inform (employees)
 what to tell them
 how to tell them
 who is going to tell them
 when to tell them.
Use the Communication Plan Template found in Appendix 6 to assist your work.
Communication Plan
Business Area Activity Legal Risk Factor / Specialist
Requirement / Consequence
License / Permit
Service Food Food safety Legal Food Safety
preparation, certificate consequences Supervisor
storage and Proper storage Health issues for
serving conditions WHS customers
considerations Business
reputation
Equipment Prepare food in WHS certificate Fine Legal WHS supervisor
kitchen notice
Customer Solve customer Customer Fine Legal Customer
service complains Service notice service
Standards supervisor
Marketing Increase sales Fine Legal Marketing
Build brand notice manager
loyalty
Service Serving Alcohol Proper sign Fine Legal Bar tender who
should be shown notice have RSA
on wall Liquor Imprisonment certificate
 license You can’t
serve alcohol to
minor Operating
hours

Part 2 Your assessor will be looking for:

Before you hand in Part 2, make sure you have completed all the tasks and have included all
relevant information. You must complete and submit the following:

 Complete the Policy and Procedures Template in Appendix 5, according to the

provided instructions in Part 2 Task 1.
 A completed Communication Plan Template (Appendix 6) to inform employees about
the newly developed policies and procedures and the legal responsibilities associated
with their job role.
PART 3 COMPLIANCE & OTHER REQUIREMENTS

 Task 1
All of the actions you have taken above are to help your organisation maintain its occupational
licences and permits. However, maintaining occupational licences will require more actions to be
taken. Therefore, as the Operations Manager you have decided that monitoring and evaluation
should be carried out every quarter for the first two years of operations and semi-annually in the
following years.

Organisations must have monitoring systems in place to ensure ongoing compliance. A very
convenient and effective tool organisations use to monitor compliance is a simple checklist
employees can use to help uncover issues that may need to be rectified.
Instructions for the task:

 You are to develop a Compliance Monitoring Checklist to monitor legal compliance of

the business operations and the contractors used by The Naja Group of Colleges’ Norwest
Campus Cafeteria. The checklist must include the following areas:
 Business operations
 Policies and procedures
 Work Health and Safety
 Occupational licenses
 Contracts or agreements with contractors and suppliers
 The checklist must ensure to address concerns such as:
 Specific areas of compliance
 Action/Comment/Modifications
Link to a sample Compliance
Checklist: https://www.yumpu.com/en/document/read/50552213/compliance-
checklist-the-mhcc-policy-resource

Compliance monitoring checklist

Contractor Task to check for compliance

Delivery Person Having details of delivery person and

checking ID

Kitchen Staff Prepare and maintain hygiene food

Service Staff Serve hygiene food

Customer Service Staff Provide customer assistance

Cleaning Staff Maintain cleaning and hygiene of place

All staff Conduct first aid training

Staff serving alcohol Valid RSA certificate

 Supplier Provided signed contract copy

 Task 2
Licences, permits and insurances are almost always limited in time frames and will require
renewals. Most licence, permit and insurance renewals incur fees, and others might need a
regulator to conduct an audit or inspection before renewing. To be on top of this, you must create a
Licenses, Permits and Insurances Register to keep track of acquired licenses, permits &
insurances, time frames and renewal requirements.
Instructions for the task:
 You are to develop a spreadsheet of a list of all licences and permits required to maintain
the Naja Group of Colleges’ Norwest Campus Cafeteria. As a minimum, the spreadsheet
should include the following information:
 Business area
 Licence, permit or insurance
 Regulatory authority
 Renewal date
 Notes (Costs / Actions required for renewal)
Spreadsheet of license, permits and insurance

Business Area License/ Permit Registry Renewal date Notes:

or Insurance authority (Costs/Actions
required for
renewal)
Service Liquor licence Liquor & Gaming 30.11.2024 $300
NSW
Equipment WHS certificate Safe Work 31.12.2024 $200
Australia
Food service Food safety Food Standards 31.12.2024 $200
certificate Proper Australia New
storage conditions Zealand
WHS
considerations
Customer service Customer Service Customer Service 31.12.2024 $100
Standards Standards
Marketing Federal Trade Australian 31.12.2024 $100
Commission Association of
Advertising & National
Marketing Advertises
Certificate
 Task 3

It has been 3 months and you have conducted the initial monitoring and evaluation using the
Compliance Monitoring Checklist and the Licenses, Permits and Insurances Register you
have developed. During your monitoring and evaluation, you have identified several problems that
could pose as a risk to the operation of the business.
1. None of the staff members has completed the mandatory first aid training
2. Two of the full-time staff members have expired RSA certificates
3. The new wine supplier has not returned a copy of the signed agreement and they will be
starting delivery in the next three days.
It is crucial that these problems should be addressed immediately. Send an email to the restaurant
manager to communicate these matters and its gravity. Provide suggestions about actions or
modifications on how to address these issues. Advise that these should be dealt with and rectified
straight away to avoid any further non-compliances. Use the email template below to guide your
work.
Email template
To: The restaurant manager; [email protected]

From:

Dear Manager,

I hope this email finds you well. I wanted to bring a few compliance concerns to your attention that I
identified while reviewing the compliance checklist. The issues are as follows:

 None of the staff members have completed the mandatory first aid training.

 Two full-time staff members currently hold expired RSA certificates.

 The new wine supplier has not yet returned a signed copy of the agreement, and their deliveries are
set to begin in the next three days.

To address these concerns, I suggest the following actions:

1. Organize mandatory first aid training for the staff at the earliest possible date.

2. Temporarily restrict the two staff members from serving alcohol until their updated RSA certificates
are submitted.

3. Contact the wine supplier immediately and request that they send the signed agreement to us before
delivery begins.

I trust you will consider these recommendations and take the necessary steps to resolve these issues
promptly. Please let me know if you have any questions or need further assistance.
Thank you for your attention to this matter.

Kind regards,

 Task 4
You are to develop a strategy to remain up-to-date with regulatory requirements. (300 – 400 words)

 You are to provide three (3) different sources of:

 Online newsletters
 Seminars / Workshops
 Online forums.

Use the Continuous Improvement Strategy Template in Appendix 7 to guide your work.

Continuous Improvement Strategy

Method Source (Include Date, Time, and Notes (Costs,
website link Venue Required
where relevant) resources, etc.)
Online Hospitality Weekly Subscription
Newsletters Magazine (free)
Away Monthly Subscription
(free)
The Nature Monthly Subscription
Conservancy (Free)
Seminars / Fine Food 15.12.2024 Online
Workshops Australia Show registration
(free)
Foodservice 30.12.2024 Online
Australia registration
(free)
Hospitality 31.12.2024 Online
Design Fair registration
(free)
Online Forums Restaurant Can Fees: $200
Association communicate (yearly)
Australia any time
Tourism & Can Fees: $100
Transport Forum communicate (yearly)
Australia (TTF) any time
Australian Can Fees: $300
Tourism Export communicate (yearly)
Council (ATEC) any time
 Part 3 Your assessor will be looking for:

Before you hand in Part 2, make sure you have completed all the tasks and have included
all relevant information. You must complete and submit the following:
 A Compliance Monitoring Checklist to monitor legal compliance of the business
operations and the contractors used by The Naja Group of Colleges’ Norwest
Campus Cafeteria to ensure they are fulfilling their duties towards legal
requirements.
 A License and Permits Register Spreadsheet to ensure all permits and licences
are renewed in a timely manner, including any insurances.
 Email to HR manager regarding non-compliances, suggestions for actions and/or
modifications
 A completed Continuous Improvement Strategy Template (see Appendix 7) to
remain up-to-date with regulatory requirements as specified in the instructions for
the task .

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