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Class 01 Introduction to Operation and Supply Chain Management

Understanding basic Operation and Supply Chain Management

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6 views

Class 01 Introduction to Operation and Supply Chain Management

Understanding basic Operation and Supply Chain Management

Uploaded by

hoangxuanthanh130903
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BUS 359

Introduction to Operation and Supply


Chain Management
Learning Outcomes
• Summarize the course’ structure and topics

• Introduce the course objectives, materials and requirement

• Class familiar and group announcement

2
Project
Choose a global corporation to analyze their supply
chain management?
1. Describe about the company
2. Describe about the company supply chain. What
benefits can its Supply Chain bring?
3. A) Choose a problem of the Supply Chain and find
alternatives and a solution.
3. B) Find a strategic change of the company and explain
• ZERO mark for plagiarism performance.
3
Team Selection
• Each group has 5 students

• Please choose the group members by yourself

• Submit the list of your group member to me by


hand or sending me an email within week 1
4
Questions?
Check attendance
5
What is Supply Chain?
https://www.youtube.com/watch?v=b-cRL7v-2z4

https://www.youtube.com/watch?v=Lpp9bHtPAN0

6
Operations Management
Product

Raw
materials

Manufacturer Customer
of Banh mi

7
Operations Management
• Questions for Operations Management:
❖ How to produce the finished products?

❖ How to ensure the available raw materials for manufacturing?

❖ How to ensure the quality of finished products to customers?

❖ How to make the process smoothly and effectively with radical cost?

• Operations Management is the management of the processes used to design,


supply, produce and deliver valuable goods and services to customers

8
Operations Management
The management of processes used to design, supply, produce
and deliver valuable goods and services to customers.
Input Operations Processes Output
5M + 1I • Goods
• Materials • Service
• Man/ Labor
• Machines
• Money
• Method
• Information

9
Operations Management

Operations
Management
(cook)
Raw materials Finished Products
(ingredients) (finished food)
10
1. What is operation for Banh mi?
2. How to make sure your Banh
mi is in the best quality
3. How to make sure all customer
receive the best-quality of Banh
mi at any time?

11
Supply Chain Management

Supplier Manufacturer Distributor Retailer Customer

What is supply chain management?


The global network of organizations and activities involved
in designing, transforming, consuming, and disposing
of goods and services.
12
Why is Supply chain management so important?
Improve Customer Reduce operating
01 02
Service costs

• Customer always expect to receive


• Optimize purchasing cost
the products with the right
quality, at the right time and at • Optimize production cost

the right place with the right price • Decrease total supply chain cost
• After-sale service
13
4. Tier & Echelon
Do you know milk tea Supply Chain?

Tea Garden Tea factory Distribution Milk-tea shop Customer


center
Tier 2 Tier 1 Echelon 1 Echelon 2

Supplier Customers

14
4. Tier & Echelon
Do you know milk tea Supply Chain?

Tea Garden Tea factory Distribution Milk-tea shop Customer


center
Tier 3 Tier 2 Echelon 1
Supplier Supplier Tier 1 Customer
Supplier

TIERS Downstream ECHELON Upstream

15
Gongcha Supply Chain in Australia

Name or location
of each tier

INVISIBLE VISIBLE
16
Break time

17
Supply Chain Management

18
Operations Management Vs SCM

Operations Supply chain


Management (OM) Management (SCM)
• The activity of managing • The design and execution
the resources that create of relationships and flows
and deliver services and that connect the parties
products. and processes across a
supply chain.

19
Operations Management Vs SCM
Operations Supply chain
Management (OM) Management (SCM)

The supply chain is a process in which operate many activities


20
Important Decisions in Supply chain Management
What?
❖ What types of activities and what types of goods or service are
to be delivered?
❖ What product features do your intended customers care about?
❖ What activities and resources are needed?
How?
❖ How is the good or service to be designed, made, and delivered?
❖ How should activities and resources be allocated and controlled
21
Important Decisions in Supply chain Management
When?
❖ When should the products be made, activities be carried out,
services be delivered, or capacities come on line?
Where and Who?
❖ Where should certain activities be done, and who should do
them: suppliers, partners, or the firm?

22
23
24
Goods Vs Service
Goods Service
• Tangible • Intangible
• Can be inventoried • Cannot be inventoried
• Little customer contact • Extensive customer contact
(consumption separate (simultaneous production
from production) and consumption)
• Long lead time • Short lead time
• Quality easily assessed • Quality more difficult to
assess (more perpetual)
25
Supply chain Flow
Flows of goods, products and service

Flow of logistics returns

Supplier Manufacturer Distributor Retailer Customer

Flows of customer data and information

Flow of finance and cash


26
Conflict and Questions in Supply Chain Management
• Cost Vs Customer Service

• Labor Vs Customer

• Effective Vs Responsive

• Remain Vs Change

• Expand Vs Consolidate
27
THANK YOU FOR LISTENING

28

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