Revision 3.

imagePRESS Server G250

V2.0
Service Manual
 Important Notices

Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Following "Trademarks" and "Copyright" are not applicable if they are not supported by laws and regulations in the country or
region that this document and products are used in.

Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.

Trademarks
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon
is under license.

Mopria®, the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc.
in the United States and other countries. Unauthorized use is strictly prohibited.

Apple, AppleTalk, Bonjour, iPad, iPhone, iPod touch, Mac, OS X and Safari are trademarks of Apple Inc.

Microsoft, Windows, Windows Vista, Windows Server, Internet Explorer, Microsoft Edge, Excel and PowerPoint are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Google Cloud Print, Google Chrome and Android are either registered trademarks or trademarks of Google Inc.

iHQC™ compression technology by I.R.I.S., copyright 2007-2015, All Rights Reserved.

PDF-iHQC™, XPS-iHQC™ technology by I.R.I.S., copyright 2007-2015, All rights Reserved.

Java is a registered trademark of Oracle and/or its affiliates.

Adobe is a registered trademark of Adobe Systems Incorporated.

Command WorkStation, EFI, Fiery, FreeForm, Spot-On, and WebTools are trademarks of Electronics For Imaging, Inc. and/or
its wholly owned subsidiaries in the U.S. and/or certain other countries.

TORX® is a registered trademark of Acument Intellectual Properties, LLC in the United States.

Matrox is a registered trademark of Matrox Corporation in the Canada.

Other product names and other names in this document are generally registered trademarks or trademarks of the companies.
 Important Notices

Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2020

Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.

Explanation of Symbols
The following symbols are used throughout this Service Manual.

Symbols Explanation Symbols Explanation

Check. Remove the claw.

1x

Check visually. Insert the claw.

1x

Check a sound. Push the part.

Disconnect the connector. Connect the power cable.

1x

Connect the connector. Disconnect the power cable.

1x

Remove the cable/wire from the Turn on the power.

cable guide or wire saddle.
1x

Install the cable/wire to the cable Turn off the power.

guide or wire saddle.
1x

Remove the screw. Loosen the screw.

1x 1x

Install the screw. Tighten the screw.

1x 1x
 Important Notices

Symbols Explanation Symbols Explanation

Cleaning is needed. Measurement is needed.

The following rules apply throughout this Service Manual:

1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
 Contents

Contents
1. Introduction...................................................................................................... 1
Introduction..........................................................................................................................................2
About the imagePRESS Server..............................................................................................................2
About this document..............................................................................................................................2
How the imagePRESS Server operates..................................................................................................3
Before you service the imagePRESS Server...........................................................................................3
Tools you will need................................................................................................................................3
Precautions.......................................................................................................................................... 4
Specifications...................................................................................................................................... 7
Hardware features................................................................................................................................ 7
Physical specifications...........................................................................................................................7
Safety and emissions compliance.......................................................................................................... 7
System Software...................................................................................................................................8
User Software.......................................................................................................................................8
Checking the Service Mode of Connection Engine.................................................................................. 8
How to obtain the Fiery password.......................................................................................................... 8
Unlocking the HDD................................................................................................................................9

2. Using the imagePRESS Server...................................................................... 10

Using the imagePRESS Server.........................................................................................................11
Starting, shutting down, rebooting, and restarting the imagePRESS Server.............................................11

3. REPLACING PARTS.......................................................................................14
Replacing Parts................................................................................................................................. 15
Overview............................................................................................................................................ 15
Accessing the imagePRESS Server..................................................................................................... 18
Checking imagePRESS Server internal connections..............................................................................19
Removing and replacing imagePRESS Server components................................................................... 20
Restoring imagePRESS Server functionality after service...................................................................... 44

4. INSTALLING SYSTEM SOFTWARE.............................................................. 46

Installing System Software................................................................................................................ 47
System software installation reminders................................................................................................. 47
Backing up and restoring the system configuration................................................................................ 47
Using Fiery System Restore.................................................................................................................49
Installing the system software.............................................................................................................. 52
Printing the Configuration pages.......................................................................................................... 67

5. TROUBLESHOOTING.....................................................................................68
Troubleshooting.................................................................................................................................69
Troubleshooting process......................................................................................................................69
Cleaning the imagePRESS Server....................................................................................................... 77
Troubleshooting information.................................................................................................................78

i
 Contents

6. INSTALLATION PROCEDURE.......................................................................80
Before Connection.............................................................................................................................81
Installing the License........................................................................................................................... 81
The IP addresses for communication between the host machine and server are set automatically............81
Essential Items to Be Performed Before Installation...............................................................................81
Check When Connecting the Power Plug to an Outlet........................................................................... 81
Securing Space for Installation.............................................................................................................81
Checking the Contents........................................................................................................................ 81
Installation Outline Drawing................................................................................................................. 82
Installation Procedure........................................................................................................................83
Installing the Open I/F PCB..................................................................................................................83
Installing the imagePRESS Server....................................................................................................... 85
Settings After Installation...................................................................................................................91
Setting of the Display Range of the Web Browser..................................................................................91
Settings After Installation..................................................................................................................... 91
Checking the Operation After Making the Settings.................................................................................92
Connecting to the Network...................................................................................................................93
Executing Image Quality Adjustment.................................................................................................... 93

ii
1 Introduction
Introduction........................................... 2
Specifications........................................ 7
 1. Introduction

Introduction
This document includes information about servicing the imagePRESS Server G250 V2.0.
In this document, imagePRESS Server G250 V2.0 is referred to as the “imagePRESS Server.”

About the imagePRESS Server

The imagePRESS Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the
imagePRESS C910/C810/C710CA.
With the imagePRESS Server, customers can use the printer as a PostScript and PCL printer, and scanner, and it provides
efficient image processing and printing controls. Once it is connected to the printer through a network, customers can print to the
imagePRESS Server from supported client computers on the network (Windows or Mac, or a UNIX workstation running TCP/IP).
The imagePRESS Server ships with system software pre-installed so that customers can use the imagePRESS Server
immediately. However, as part of servicing the imagePRESS Server, you may need to reinstall system software.

Figure 1: imagePRESS Server

About this document

This service document describes how to install imagePRESS Server system software, and how to service the imagePRESS
Server hardware. It is not intended for customer use. Information about the printer, network, remote computers, software
applications, and imagePRESS Server operating system is not included in this document.

Illustrations
In this document, illustrations reflect the version of the imagePRESS Server being shipped at the time of publication.
Components in illustrations are subject to change. For information about imagePRESS Server components that do not match
illustrations in this document, contact your authorized service/support center.

Terms
In this document, the following terms are used.

Replace:
Refers to reinstallation of existing components. Do not install new components unless necessary.

Printer touch panel:

Refers to the printer user interface that is used to run the Fiery setup.

Linux:
This is the operating system of the imagePRESS Server.

System software:
The software installed on the hard disk drive (HDD) of the imagePRESS Server. Includes Linux operating system software.

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 1. Introduction

Server software:
The imagePRESS Server software. Runs on Linux operating system.

Document conventions

NOTE:
The NOTE format highlights important messages and additional information.

WARNING:
The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or
injury. To use the imagePRESS Server safely, always pay attention to WARNING icons and messages.

CAUTION:
The CAUTION icon indicates a caution concerning operations which, if not performed correctly, may lead to injury. To use
the imagePRESS Server safely, always pay attention to CAUTION icons and messages.

IMPORTANT:
The IMPORTANT indicates operational requirements and restrictions. To operate the imagePRESS Server correctly and
avoid damage to the imagePRESS Server or other property, always pay attention to IMPORTANT letter and messages.

How the imagePRESS Server operates

When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom
board and allows the imagePRESS Server to communicate with the printer. The CPU controls the transfer of image data to and
from the motherboard and runs the PostScript interpreter. DIMM holds image data during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.
The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board. The
raster data is sent to the printer, which then renders the image on paper at maximum speed.

Before you service the imagePRESS Server

Before you service the imagePRESS Server, it is strongly recommended that you make sure that you have the required tools
(see “Tools you will need” on page 3) and carefully review all precautions (see “Precautions” on page 4).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an
expensive component, check internal and external connections (see “imagePRESS Server connector panel and LED diagnostic
codest” on page 17).

Tools you will need

To install or service the imagePRESS Server, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
• imagePRESS Server documentation, including the customer media pack and any related service bulletins

IMPORTANT:
Avoid touching magnetic tools to storage device such as hard disk drives. Contact between magnetic tools and magnetic
storage device may result in data corruption.

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 1. Introduction

Precautions
This section includes information about how to safely operate and service the imagePRESS Server and how to avoid
damage to imagePRESS Server components.

Report shipping damage

If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim
and notify your authorized service/support center.

Do not change an existing network

The imagePRESS Server is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware.
The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb
the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software,
or shutting down networked devices without the knowledge and express permission of the site administrator.

Do not assign an IP address to the imagePRESS Server

Only the site administrator should assign an IP address to a network device, including the imagePRESS Server. If you enter an
incorrect IP address for the imagePRESS Server, errors may occur on connected devices.

Handling boards
When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.

Handling the hard disk drive

To ensure that you do not damage the hard disk drive, do the following:
• Follow electrostatic discharge (ESD) precautions.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the warranty.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Do not drop, jar, or bump the hard disk drive.
• Before you remove or install a hard disk drive, allow it to reach room temperature.

Avoid magnets
Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive.

4
 1. Introduction

Avoid fan blades

WARNING:
The imagePRESS Server contains hazardous moving parts. When servicing the imagePRESS Server, keep away from
moving fan blades.

Attention:
ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa
maintenance.

Attenzione:
questo prodotto include parti mobili pericolose. Mantenere la distanza dalle pale della ventola quando sono in uso.

Warnung:
Dieses Produkt verfügt über gefährliche Teile, die sich bewegen. Halten Sie bei der Instandhaltung Abstand zu den
sich bewegenden Ventilatorblättern.

Advertencia:
Este producto contiene piezas móviles peligrosas. Cuando realice el mantenimiento de este producto, manténgase
alejado de aspas de ventilador en movimiento.

Waarschuwing:
dit product bevat gevaarlijke bewegende delen. Blijf uit de buurt van bewegende ventilatorbladen bij het uitvoeren van
onderhoudswerkzaamheden aan dit product.

Atenção:
Este produto contém partes móveis perigosas. Ao fazer a manutenção deste produto, manter afastado de movimento
das pás do ventilador.

Aviso:
este produto contém peças removíveis perigosas. Ao realizar a manutenção deste produto, mantenha-se longe das
lâminas removíveis do ventilador.

Electrostatic discharge
When you work with electronic components, electrostatic discharge is a concern since it can destroy circuits, or damage them,
reducing their life span. The area around the printer is most likely not static-free, and electrostatic discharge could occur.
Do the following to avoid damage due to electrostatic discharge:
• Work on a grounded antistatic mat.
• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area of the printer to discharge static from
your body.
• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.
• If you remove an electronic component from the printer, immediately place it in an antistatic bag.

Power cable
Observe the following guidelines:
• Only use the power cable that shipped with the imagePRESS Server or an appropriate replacement power cable.
For replacement parts, see your authorized service support center.
• Before you open the imagePRESS Server, unplug the imagePRESS Server.
• Keep the power cable away from foot traffic.
• Do not place objects on the power cable.
• Do not plug the imagePRESS Server into a 2-hole, ungrounded power outlet by means of a 3-prong adapter.
• Do not plug the imagePRESS Server into a circuit connected to heating or refrigeration equipment (including a water
dispenser).
• Do not plug the imagePRESS Server into a switchable power outlet.
• Do not pull the cable to unplug the imagePRESS Server. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.

5
 1. Introduction

• Do not use an extension cord.

Do not have liquids near the imagePRESS Server

If liquid spills on the imagePRESS Server, immediately unplug the imagePRESS Server.

Do not open the power supply

For more information about the power supply, see “Power supply” on page 39.

Do not open the hard disk drive

For more information about the hard disk drive, see “Hard disk drive (HDD)” on page 41.

Use caution with sharp edges

The edges of some imagePRESS Server components are sharp.

Power supply cord notice

IMPORTANT:
The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/installed near the
equipment and is easily accessible.

Lithium battery notice

CAUTION:
There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only with the same type
recommended by the manufacturer. Dispose of used batteries according to local regulations.

Short circuit protection

WARNING:
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker
no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).

6
 1. Introduction

Specifications
The imagePRESS Server has, or makes use of, the following features.

Hardware features
Item Content
Print Resolution 1200 dpi x 1200 dpi, 600 dpi x 600 dpi
Page Description Language(s) Adobe PS3,PCL6
Memory 4GB (1x4GB) *8GB (2x4GB) with Fiery with "Adobe PDF Print Engine KIT"
Hard Disk Drive 500 GB SATA
Processor Speed Intel Pentium G4400 (3.3GHz)
System FS400
Fonts PS:138 Fonts
PCL:113 Fonts
Supported Operating Systems *1
Interface 2 x Ethernet (1000Base-T/100Base-TX/10Base-T)
4 Rear Ports USB2.0
2 Rear Ports USB3.0
6 Ports Total
Network protocols TCP/IP (FTP, SMTP, POP3, HTTP, SNMP, LDAP, SLP, SMB, LPD, IPP, WS-Discovery,
Bonjour, Direct Mobile Printing, Port9100, SNTP, 802.1X, DHCP, DNS, NTP)
Direct Print format PDF1.7, EPS, TIFF6, JDF1.4/JMF(OP)
VDP FreeForm v1, v2.1
Fiery Print Controller Standard Features Fiery Command WorkStation6 / Paper Catalog / Fiery Spot-On / Fiery Re-
mote Scan / Fiery Hot Folders&Virtual Printers
Fiery Print Controller Options Fiery Impose / Fiery Compose / Fiery Impose and Compose / Productivity
Package Web Activate (Include Fiery JDF)/ Fiery with Adobe PDF Print
Engine KIT
HW Platform E400
Base OS Debian of Linux
Actual Power consumption while printing 47W
100-240V, 50/60Hz, 3.0A or 3.0-1.3A
Dimensions (W x D x H)(mm) 285 × 93 × 295
Weight Fiery unit only(w/ plate):4.95Kg
Fiery+Accessory:5.6Kg(12.3lbs)
Shipping wight : 10.4Kg (23.0lbs)

*1
Open URL "https://help.efi.com/canon/docs"
select the appropriate model and Version, and refer to below.
Configuration and Setup > Requirements > Client computer requirements

Physical specifications
• Operating Environment:
Temperature: +10°C to +40°C
Relative Humidity: 10%-85% (non-condensing)
• Power Supply Rating: 100 -240V, 50-60Hz, 2-4A

Safety and emissions compliance

The imagePRESS Server has been certified to meet or surpass the following standards:

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 1. Introduction

■ Safety approvals
• IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013
• UL 60950-1:2007 R10.14 (TUV NRTL)
• CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014 (TUV NRTL)
• GS Mark by TUV, EN60950-1:2006/A11:2009/A1:2010/A12:2011/A2:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia (TBD)
• CCC - China

■ EMI/EMC approvals
• FCC Title 47, Part 15 Subpart B, Class B-NA
• ICES-003, Issue 5, August 2012, Class B-NA
• VCCI-CISPR32 Class B, Japan
• EN55032:2012/AC:2013, Class A, EU
• EN55024:2010 (EU)
• AS/NZS CISPR 32:2012/AC:2013, Class B
• EN61000-3-2:2014
• EN61000-3-3:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia
• CCC - China

System Software
Item Ver.
System Software Fiery System 2.1

User Software
Item Ver.
PS PrinterDriver 6.5.004.0
[Win/Mac] PPD File 2021/07/09
[Win] Job Properties 3.4.1.010
[Mac X] Job Properties 3.4.1.010
[Win/Mac] Impose/Compose 6.1.2.35
[Win/Mac] Command WorkStation 6.6.0.51
[Win/Mac] Fiery Remote Scan 6.7.0.28
[Win/Mac] Hot Folder Win: 4.2.0.33, Mac: 4.2.0.32
[Win] EFI Printer Delete Utility 3.4.0.11
[Mac] Fiery Software Uninstaller 1.9.0.18

Checking the Service Mode of Connection Engine

When connecting imagePRESS Server, it is necessary to select the engine service mode COPIER > OPTION > INT-FACE >
IMG-CONT to ”3”.
When the controller is connected, the automatically recognized value is displayed in the following service mode.
COPIER > OPTION > INT-FACE > CNT-TYPE > xxx

CNT-TYPE Model
465 imagePRESS Server G250 V2.0

How to obtain the Fiery password

To log on to the imagePRESS Server as an administrator or operator, you must obtain the Fiery password.

8
 1. Introduction

To obtain the Fiery password

1. Make sure that the imagePRESS Server is connected to the printer.
2. Print the imagePRESS Server Configuration page from the display panel on the imagePRESS Server or the printer LCD
panel. “To print the Configuration pages” on page 67
3. On the imagePRESS Server Configuration page, look for ID in the BIOS Setup section. The alphanumeric characters in the
ID field is the default password for the following:
• The administrator and operator password for the imagePRESS Server.
4. After you log on to the imagePRESS Server, change the Fiery password to prevent unauthorized usage.

NOTE:
Use Configure in WebTools or Fiery Setup Wizard to change the Fiery password.

Notes on the default password

• The Fiery documentation may mention “Fiery.1” as the default password. Do not use this password when you log on to the
imagePRESS Server for the first time. Instead, use the password obtained in Step 3.
• If you reinstall the Fiery system software or restore factory default settings, the administrator password will be replaced by
“Fiery.1”. Use “Fiery.1” to log on to the imagePRESS Server and change the password.

Unlocking the HDD

HDD of imagePRESS Server is Encryption.

NOTE:
Hdd Lock is not set at the factory for servers running Windows operating systems. Servers running Linex OS are factory-set to
Hdd lock.

If the motherboard has been replaced, Unlocking the HDD so that data in the HDD can be accessed.
Unlocking the HDD, go to WebTools and enter Fiery password.
1. Obtaining the Fiery Password
Default: Fiery Server Configuration > RIP > BIOS setup > ID (see Fiery password )

NOTE:
If the administrator has selected "Configure WebTools (by selecting Security > User Data Encryption)" and changed the Fiery
password, obtain the changed Fiery password.

2. HDD unlock method

1. Enter WebTools and enter Fiery password (see “How to obtain the Fiery password” on page 8) in the Configure WebTools
(by selecting Security > User Data Encryption).

NOTE:
If the Fiery password is lost and you were not able to unlock the HDD, you still have five times to try the Fiery password. After all
the attempts fails, you will need to select to delete all data to restore to the factory default.

2. Follow the on-screen instructions to unlock the HDD. After unlocking the HDD, restart the imagePRESS Server.

9
2 Using the
imagePRESS
Server
Using the imagePRESS Server.......... 11
 2. Using the imagePRESS Server

Using the imagePRESS Server

This chapter describes how to use the imagePRESS Server.

Starting, shutting down, rebooting, and restarting the imagePRESS

Server
Always use the following procedures to start, shut down, reboot, or restart the imagePRESS Server.

IMPORTANT:
Always verify that the imagePRESS Server is not in use before you power off or restart it. Make sure that the system is not
processing or printing a job. Before you take the imagePRESS Server off the network, always obtain permission from the
network administrator.

■ To start the imagePRESS Server

1. Press the power switch to set ON (|).

Figure 2: Starting the imagePRESS Server

2. Power on the printer using the main power switch.

The imagePRESS Server will automatically turns on as the printer warms up.
If it has been enabled in Setup, the imagePRESS Server Start page will also print automatically when the imagePRESS
Server is ready for use.

NOTE:
If the imagePRESS Server does not start up within 15 minutes, see the Startup section of “Table: Table 1: Causes and solutions
when printer does not print” on page 77.

■ To shut down the imagePRESS Server

1. Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs.

2. Make sure that the printer is not in use.

3. Power off the printer using the main power switch on the front.
The imagePRESS Server will automatically start the shutdown process. Wait for the printer and the imagePRESS Server to
power off completely.

4. Move the imagePRESS Server power switch to the OFF (O) position.

11
 2. Using the imagePRESS Server

■ To reboot the imagePRESS Server

1. Make sure that the imagePRESS Server is not receiving, processing, or printing jobs.

2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel,
press the arrow at the lower right.

3. From the printer touch panel, select Fiery > Tools > Restart Server >Reboot Server.

Figure 3a: The imagePRESS Server Tools menu

■ To restart the imagePRESS Server

1. Make sure that the imagePRESS Server is not receiving, processing, or printing jobs.

2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel,
press the arrow at the lower right.

12
 2. Using the imagePRESS Server

3. From the printer touch panel, select Fiery > Tools > Restart Server.

Figure 3b: The imagePRESS Server Tools menu

13
3 REPLACING
PARTS
Replacing Parts...................................15
 3. REPLACING PARTS

Replacing Parts
Generally, the imagePRESS Server does not require regular maintenance. Use the procedures in this chapter to inspect, remove,
reseat, or replace major hardware components.

Overview
This chapter includes information about the following:
• Diagrams of imagePRESS Server components (“imagePRESS Server components” on page 15)
• Connector panel and LED display codes (“imagePRESS Server connector panel and LED diagnostic codest” on page
17)
• Accessing the imagePRESS Server (“Accessing the imagePRESS Server” on page 18)
• Cable connections (“Checking imagePRESS Server internal connections” on page 19)
• Removing and replacing imagePRESS Server components (“Removing and replacing imagePRESS Server components”
on page 20)

IMPORTANT:
When performing the procedures described in this chapter, see “Tools you will need” on page 3 and “Precautions” on page
4.

■ imagePRESS Server components

The figures in this section provide an overview of components in the imagePRESS Server.

15
 3. REPLACING PARTS

4 7
5
15

14

16
10

11 9
12
17
18

13

19
20

Figure 4: Exploded view of imagePRESS Server components

No. Parts Name

1 Chassis cover
2 Printer interface board
3 CPU cooling assembly
4 4GB DIMM
5 3.3GHz CPU
6 Security chip
7 Battery
8 Motherboard
9 500GB SATA HDD(hard disk drive)
10 HDD bracket
11 Chassis fan
12 Chassis fan guard
13 Service board
14 HDD SATA data cable
15 10-pin power button cable
16 Service board cable

16
 3. REPLACING PARTS

No. Parts Name

17 Power supply
18 Power switch
19 Chassis
20 Power supply duct

■ imagePRESS Server connector panel and LED diagnostic codest

The connector panel of the imagePRESS Server has the external connectors and power switch. Familiarize yourself with the
connector panel of the imagePRESS Server.

1 6

3 7

8
5
9

Figure 5: imagePRESS Server connector panel

No. Name
1 Type A USB2.0 ports (x2)
2 Type A USB2.0 ports (x2)
3 Type A USB3.0 ports (x2)
4 Printer interface connector
5 Power connector
6 Network port (Upper RJ-45)
7 Crossover Ethernet connector
8 Duct
9 Power switch

During startup, the imagePRESS Server advances through a standard diagnostic sequence. Each diagnostic code flashes rapidly
on the LED display during this sequence, until the imagePRESS Server reaches Idle. At Idle, the LED display shows the 00 code.

NOTE:
The LED display is mounted in upside-down orientation.

17
 3. REPLACING PARTS

1 2

Figure 6: LED display

no. Name
1 Service switch
2 LED display

If the LED display hangs on a code other than 00, one or more diagnostic tests may have failed. Look up the diagnostic code in
“If the printer does not print” on page 77 to determine the troubleshooting actions that you should take.

Accessing the imagePRESS Server

Always use the following procedure to disconnect the imagePRESS Server from the printer and open the unit for inspection and
service.

IMPORTANT:
Make sure that you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions
before following this procedure. For details, see “Precautions” on page 4 )

■ To access the imagePRESS Server

1. Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs.

2. Make sure that the printer is not in use, and power off the printer using the main power switch on the front.
Wait for the printer and the imagePRESS Server to power off completely.

3. Move the imagePRESS Server power switch to the OFF (O) position.

4. Remove all external cables from the imagePRESS Server connectors.

5. Remove the imagePRESS Server from the printer.

For detailed information about removing/installing the printer, see the installation instructions that accompany the printer (not
included in this service guide).

6. Remove the two screws that secure the cover of the imagePRESS Server to the chassis (see below figure).
Set aside the screws so that you can replace them later.

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 3. REPLACING PARTS

7. Raise the cover and slide it toward the connector panel of the chassis to remove it.
Set aside the cover so that you can replace it later.
The imagePRESS Server internal components are now accessible.

Figure 7: Removing the chassis cover

Checking imagePRESS Server internal connections

The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has
failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs.

IMPORTANT:
Before you touch any parts inside the imagePRESS Server, attach a grounding wrist strap. Touching the chassis also
discharges static electricity.

■ To check cable connections

1. Access and open the imagePRESS Server (see “Accessing the imagePRESS Server” on page 18).

NOTE:
Refer the label behind the chassis cover.

2. Place the imagePRESS Server on a flat surface so that the internal components are facing up.

3. Make sure that the battery is properly installed (see “Battery” on page 23).

4. Inspect the HDD data cable to make sure that it is intact and connected to the SATA0 connector on the motherboard
(see “Motherboard jumpers” on page 25).

NOTE:
The imagePRESS Server will not boot up if the HDD data cable is connected to any other SATA connector on the motherboard.

Faulty data cables are easily overlooked. Check the contact point between the cable and the connector to ensure that they
have not separated. If a data cable is suspect, substitute it with a tested cable.

5. Check the fan cables of the chassis fan and CPU fan.
Make sure that the cables are intact.

6. Check the service board cable.

Make sure that the cable is intact and properly connected to the service board and the motherboard. For more information,
see “To replace the motherboard” on page 30.

7. Make sure that the internal power cables are intact and properly connected to the power supply, HDD, and
motherboard.

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 3. REPLACING PARTS

8. Check the 10-pin power button cable that connects the printer interface board (J351) and the motherboard (J11).
Make sure that the cable is intact.
The following diagrams illustrate the internal cable connections between hardware components and the motherboard.

6
5

1b
D

4
1c

2 1a

Figure 8: imagePRESS Server internal cable connections

No. Name
A HDD
B Power supply
C Chassis fan
D CPU fan

No. Cable key From To

1 Power supply cables Power supply a. SATA power connector-HDD
b. 4-pin power connector (PWRCONN1)
c. 24-pin power connector (J24)
2 10-pin power button cable Printer interface board (J351) J11 connector on motherboard
3 HDD data cable HDD data connector SATA0 connector on motherboard
4 Service board cable Service board connector Port 80 Header (EFI GPIO Header) connector on mother-
board(J4)
5 CPU fan cable CPU fan CPUFAN connector on motherboard (CPU FAN J16)
6 Chassis fan cable Chassis fan FRONT FAN connector on motherboard (J30)

Removing and replacing imagePRESS Server components

Before replacing costly components, be sure to verify the connections between the printer and the imagePRESS Server. Also,
verify the connections of each replaceable imagePRESS Server component. For more information about troubleshooting, see
“5. TROUBLESHOOTING” on page 68.
The following sections describe how to remove and install replaceable parts on the imagePRESS Server:
• Printer interface board
• DIMM
• Battery
• Motherboard

20
 3. REPLACING PARTS

• CPU and CPU cooling assembly

• Service board
• Chassis fan
• Power supply
• Hard disk drive (HDD)
For information about replacing other components, see the documentation that accompanies your printer.

IMPORTANT:
Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing
these procedures. For details, see “Tools you will need” on page 3.

NOTE:
There may be tie-wraps used to secure the cables to the chassis. If necessary, cut these tie-wraps before removing the
components.

■ Printer interface board

The printer interface board provides the print interface between the imagePRESS Server and the printer. The printer interface
board processes the image data and sends it to the printer through the printer interface cable. It is installed in PCIE x16 slot on
the motherboard.

IMPORTANT:
Make sure that the switch on the printer interface board is positioned to 1-3m side of the switch.

4
2

Figure 9: Printer interface board

No. Name
1 Switch (positioned to 1-3m)
2 Printer interface cable connector
3 PCIE x16 connector
4 J351 connector for 10-pin power button cable to motherboard J11

● To remove the printer interface board

1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

2. Remove the 10-pin power button cable from J351 connector that connects between the printer interface board and
the motherboard.

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 3. REPLACING PARTS

3. Remove the mounting screw that secures the printer interface board to the imagePRESS Server chassis (see figure
below).
Set aside the mounting screw so that you can replace it later.

Figure 10: Removing the printer interface board

No. Name
1 Mounting screw

4. Remove the printer interface board from the motherboard.

Gently pull the printer interface board straight out of the PCIE x16 slot on the motherboard. Place the printer interface board
on an antistatic surface.

● To replace the printer interface board

1. Firmly seat the printer interface board in PCIE x16 slot on the motherboard. For the location of PCIE x16 slot, see
“Motherboard jumpers” on page 25. The printer interface board is keyed to fit only one way.

2. Replace the mounting screw that secures the printer interface board to the chassis.
Insert the mounting screw through the chassis and into the hole on the board mounting bracket (see “To remove the printer
interface board” on page 21). Tighten the screw completely.

3. Connect one end of the 10-pin power button cable to J351 connector on the printer interface board. Connect the
other end to the J11 connector on the motherboard.
The cable connector is keyed to fit only one way.

4. Reassemble the imagePRESS Server and verify its functionality (see “Restoring imagePRESS Server functionality
after service” on page 44).

■ DIMM
DIMM (dual in-line memory module) is held in place by a lever at the end of DIMM-A0 slot. The motherboard contains two DIMM
slots, DIMM-A0 and DIMM-B0 (see “Motherboard jumpers” on page 25).

NOTE:
Approved DIMMs are available from your authorized service/support center.

● To replace a DIMM
1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

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 3. REPLACING PARTS

2. To release a DIMM, push outward on the levers on each side of the DIMM (see below figure).

1
3

Figure 11: Releasing a DIMM

No. Name
1 Lever
2 DIMM
3 Slot notch

3. Lift the DIMM straight out of the slot.

4. To replace a DIMM, position the DIMM in the DIMM-A0 slot and press the DIMM straight down into the slot, so that
the levers lock the DIMM into place (see above figure).

NOTE:
DIMM fits in the slot only one way. The notch on the bottom of the DIMM should line up with the notch in the slot. Make sure that
the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its slot.

5. Reassemble the imagePRESS Server and verify its functionality (see “Restoring imagePRESS Server functionality
after service” on page 44).

■ Motherboard
This section describes the battery and default jumper settings on the imagePRESS Server motherboard, as well as procedures
for removing and replacing the motherboard.
If you are replacing the motherboard with a new one, ask the site administrator for the Fiery ID to unlock the Fiery User Data
Encryption. (see “How to obtain the Fiery password” on page 8)
By unlocking the encryption, the new motherboard can read the necessary information and user data stored on the HDD. (see
“Unlocking the HDD” on page 9
The default Fiery ID for User Data Encryption is the Fiery password printed on the Configuration Page.
For details, see “How to obtain the Fiery password” on page 8. The site administrator can change the Fiery ID using Configure
WebTools (by selecting Security > User Data Encryption).

● Battery
The battery is located on the motherboard. Spare batteries are not provided by your authorized service/support center.
If you must replace the battery, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

23
 3. REPLACING PARTS

CAUTION:
There is a danger of explosion if the battery is replaced with the incorrect type. Replace it only with the same type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ACHTUNG:
Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur
vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen
entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION:
Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le
modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du
constructeur.

ADVARSEL!:
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og
type. Levér det brugte batteri tilbage til leverandøren.

VAROITUS:
Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.

ADVARSEL:
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING:
Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av
apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

CUIDADO:
Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la batería sólo por
una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la normativa local.

ATTENZIONE:
Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla solamente con un
tipo raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo le normative
locali.

AVISO:
Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por uma do tipo
recomendado pelo fabricante. Descarte as baterias conforme as normas locais.

GEVAAR:
Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend
door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften.

To replace the battery

1. Access and open the imagePRESS Server as described on “To access the imagePRESS Server” on page 18.

2. Locate the battery on the motherboard (see “Motherboard jumpers” on page 25)

24
 3. REPLACING PARTS

3. Carefully push the clip away from the battery until the socket ejects the battery.

2
3

Figure 12: Motherboard battery

No. Name
1 Clip
2 Battery
3 Socket

4. Slide the battery out of its socket.

5. Wait two minutes to allow the motherboard electrical components to fully discharge.

6. To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces front.

7. Press the battery down into the socket until it snaps into place.
Make sure that the battery is securely installed in the socket.

8. Reassemble the imagePRESS Server and verify functionality (see “Restoring imagePRESS Server functionality after
service” on page 44).

9. Configure the date and time in Setup (see “To configure the system date and time” on page 25).

To configure the system date and time

1. Access WebTools.
1. On a client computer that is connected to the same network as the imagePRESS Server, open a Web browser window.
2. In the URL field of the browser, type the IP address or DNS name of the imagePRESS Server, and press Enter. The
IP address is listed under the Network Setup section of the imagePRESS Server Configuration page.

2. In WebTools, click the Configure tab.

3. Type the administrator account in User name and the corresponding password in Password, then click Log In.
You can enter “Administrator” or “admin” for the administrator account name. On the Fiery Server Configuration page,
look for ID in the BIOS Setup section. The alphanumeric characters in the ID field is the default
password.(Print the Configuration page: Press the Fiery logo, then press [Info] > [Print Pages] >
[Configuration].)(See “How to obtain the Fiery password” on page 8) However, the site administrator may have
configured a new password for the imagePRESS Server.

4. Select Fiery Server > Regional Settings and specify the current date and time, and click Save.

5. Click Log Out to exit Configure.

■ Motherboard jumpers

IMPORTANT:
Jumper configuration should not be changed.

Jumper Description
J17 J17 is the Clear CMOS and Password jumper.
Default configuration: jumper cap installed on pins 2 and 3.

NOTE:
Pin 1 Because the jumper cap is very small, it is not necessary—and could introduce an error—to remove the
jumper cap in order to clear the CMOS settings

25
 3. REPLACING PARTS

MS
MS 13 14
10

15

16
6 7

11
12
9

MS 4
MS

3 2

1
MS
MS

Figure 13: Diagram of the motherboard

No. Name
1 HDD data connector (SATA0)
2 Security chip (J23)
3 Battery (CR1)
4 Printer interface board (PCIEx16)
5 Power button pins (J11)
6 DIMM-A0
7 DIMM-B0
8 Crossover Ethernet port / Type A USB3.0 ports (x2)
9 Type A USB2.0 connector (x2)
10 Type A USB2.0 ports (x2) / Network port (RJ-45)
11 CPU and cooling assembly MS Mounting screws
12 24-pin power connector (J24)
13 4-pin power connector (PWRCONN1)
14 CPU fan connector (CPU FAN J16)
15 FRONT FAN connector (J30)
16 Service board connector (Port 80 Header) (EFI GPIO Header, J4)
MS Mounting screws

NOTE:
Any connectors not listed are not used.

■ Removing the motherboard

Before you remove the motherboard, you must remove:

26
 3. REPLACING PARTS

• All boards installed on the motherboard

• All cables connected from other components to the motherboard (these include both motherboard power cables, chassis fan
cable, HDD data cable, 10-pin power button cables, and service board cable)

IMPORTANT:
Follow standard ESD precautions while handling the motherboard and all components. For details, see “Tools you will
need” on page 3.

● To remove motherboard components from the motherboard

1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

2. Remove the printer interface board from the motherboard (see “To remove the printer interface board” on page
21).

3. Remove the following cables attached to the motherboard:

• Chassis fan cable
• HDD data cable
• 4-pin power cable
• 24-pin power cable
• Service board cable
• 10-pin power button cable
For the location of each connector on the motherboard, see “To check cable connections” on page 19.

● To remove the motherboard

IMPORTANT:
Follow standard ESD and other safety precautions when handling the motherboard. Do not touch the contacts and avoid
using excessive force. Place the motherboard on a grounded, antistatic surface.

1. Remove the six mounting screws that secure the motherboard to the base of the chassis (see “Motherboard
jumpers” on page 25).
To minimize tension on the motherboard, loosen all the screws partially before removing any one screw completely.

27
 3. REPLACING PARTS

2. Lift the motherboard edge opposite to the connector panel to release the motherboard from the chassis, and then
gently slide the motherboard out of the chassis.

NOTE:
Make sure to lift the motherboard edge near the DIMM area, so that the underside of this area clears the nearby screw standoff.

Make sure that the connectors on the motherboard clear the cutouts in the chassis as you remove the board. Avoid handling
contacts or using excessive force.

Figure 14: Removing the motherboard from the chassis

No. Name
1 Lift edge of motherboard and remove from chassis.
2 Make sure that the motherboard connectors clear the cutouts in the chassis (cutouts not shown).

3. If you are replacing the motherboard with a new motherboard, remove the following from the old motherboard
• DIMM (see “DIMM” on page 22)
• CPU (see “CPU and CPU cooling assembly” on page 32)
• Security chip (see “Transferring the security chip” on page 28)

■ Transferring the security chip

Transferring the security chip from the old motherboard to the new motherboard ensures that all customer-purchased software
options are transferred.

IMPORTANT:
Make sure to remove the security chip from the old motherboard before returning the old motherboard to your authorized
service/support center. If you fail to install the security chip on the new motherboard, the imagePRESS Server will not start
up and all customer-purchased software options will be lost.

● To transfer the security chip to the new motherboard

1. Locate the extraction tool provided in the new motherboard kit.

28
 3. REPLACING PARTS

2. Remove the security chip from socket J23 on the old motherboard (see “Motherboard jumpers” on page 25).
Carefully position the extraction tool around the edges of the security chip, and pull the chip straight out of the socket. Make
sure not to put stress on surrounding components.

IMPORTANT:
Do not rock the chip from side to side when removing it from the socket. Doing so may result in permanent damage to the
security chip.

Figure 15: Removing the security chip from the motherboard

No. Name
1 Security chip
2 Motherboard

3. Inspect the security chip and carefully straighten any bent pins with needlenose pliers.

29
 3. REPLACING PARTS

4. Install the security chip in socket J23 on the new motherboard.

NOTE:
Be sure to align the small notch in the security chip with the notch in the outline that appears inside socket J23.
If you install the security chip incorrectly, you may corrupt the security chip and/or the motherboard.

Figure 16: Aligning the security chip

No. Name
1 J23
2 Security chip
3 Align notches

■ Replacing the motherboard

Use the following procedure to install the motherboard in the imagePRESS Server chassis.

● To replace the motherboard

1. If you are installing a new motherboard, do the following:
• Remove the security chip from the old motherboard and install it onto the new motherboard (see “Transferring the
security chip” on page 28).
• Install the DIMM(s) from the old motherboard onto the new motherboard (see “DIMM” on page 22).
• Install the CPU from the old motherboard onto the new motherboard (see “CPU and CPU cooling assembly” on page
32).
When installing these components, make sure that the motherboard is placed on an antistatic surface with some padding.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can cause the system to shut
down due to incompatibility issues.

30
 3. REPLACING PARTS

2. Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of the
chassis, and gently slide the motherboard into the chassis (see “To remove the motherboard” on page 27).

NOTE:
As you slide the motherboard into position, lift the connector edge to ensure that the underside of jumper area PCIEX8 clears the
nearby screw standoff.

IMPORTANT:
Be sure to fit the motherboard Ethernet connectors under the metal grounding tabs in the cutouts. Failure to position the
grounding tabs correctly may result in permanent damage to the motherboard and power supply.

Figure 17: Fitting the connectors under the metal grounding tab

No. Name
1 Metal grounding tab
2 Motherboard connector

3. Align the mounting holes on the motherboard with the screw holes located in the base of the chassis (see
“Motherboard jumpers” on page 25).

4. Insert the six mounting screws that attach the motherboard to the chassis.
Partially tighten each screw before completely tightening any one screw. Do not overtighten the screws; doing so could
damage traces on the motherboard.
Now you are ready to replace the remaining motherboard components to complete the motherboard installation.

● To replace motherboard components

1. Replace the following cables to the motherboard (see “To check cable connections” on page 19):
• 10-pin power button cable
Connect one end of the 10-pin power button cable to J351 connector on the printer interface board. Connect the other
end to the J11 connector on the motherboard. The cable connector is keyed to fit only one way.
• Service board cable
• 24-pin power cable. The cable connector is keyed to fit only one way.
• 4-pin power cable. The cable connector is keyed to fit only one way.
• HDD data cable
• Chassis fan cable

2. Replace the printer interface board (see “To replace the printer interface board” on page 22).

3. Reassemble the imagePRESS Server (see “To reinstall and verify the imagePRESS Server” on page 44).

Unlocking the HDD

HDD of imagePRESS Server is Encryption.
If the motherboard has been replaced, Unlocking the HDD so that data in the HDD can be accessed.

31
 3. REPLACING PARTS

Unlocking the HDD, go to WebTools and enter Fiery password. (see “Unlocking the HDD” on page 9)

1. Make sure that the imagePRESS Server is powered on.

2. From a client computer, start a web browser and enter the IP address of the imagePRESS Server.

3. Enter WebTools and enter Fiery password (see “How to obtain the Fiery password” on page 8) in the Configure
WebTools (by selecting Security > User Data Encryption).

NOTE:
If the Fiery password is lost and you were not able to unlock the HDD, you still have five times to try the Fiery password. After all
the attempts fails, you will need to select to delete all data to restore to the factory default.

4. Follow the on-screen instructions to unlock the HDD. After unlocking the HDD, restart the Fiery server.

■ CPU and CPU cooling assembly

The CPU is installed in a socket on the motherboard. Before removing the CPU from its socket, remove the motherboard from
the chassis (see “Removing the motherboard” on page 26), disconnect the CPU fan cable from the motherboard, and remove
the cooling assembly from the CPU socket (see “To remove a CPU” on page 33). The CPU cooling assembly consists of a fan
and a heatsink.

NOTE:
Do not remove the CPU fan from the heatsink.

32
 3. REPLACING PARTS

5 6

Figure 18: CPU cooling assembly

No. Name
1 CPU fan
2 Heatsink
3 CPU
4 Load plate
5 CPU socket on motherboard
6 Socket lever

● To remove a CPU
1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

2. Remove the motherboard components (see “To remove motherboard components from the motherboard” on page
27).

3. Remove the motherboard from the chassis (see “To remove the motherboard” on page 27).
Place the motherboard on a flat, antistatic surface.

4. Remove the CPU fan cable from motherboard connector CPU FAN.

33
 3. REPLACING PARTS

5. Remove the CPU cooling assembly:

CAUTION:
Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool
before you attempt to remove them.

• Loosen the four screws that secure the cooling assembly to the motherboard. Partially loosen all the screws before
loosening any one screw all the way.
• Lift the cooling assembly off the CPU socket and set it aside.

Figure 19: Removing the CPU cooling assembly

No. Name
1 Screw (1 of 4)
2 Loosen each screw to this position.

6. Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then
raise it).

34
 3. REPLACING PARTS

7. Open the load plate (see below figure).

1 4

Figure 20: Removing/replacing the CPU

No. Name
1 Yellow triangle
2 Load plate open
3 Flat corner of socket border
4 CPU
5 Socket lever in the open position

8. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

NOTE:
If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the
protective plastic cover from the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry.

● To replace a CPU
1. Do one of the following:
• If you are installing a new CPU cooling assembly on an existing CPU, clean the contact surface of the CPU to remove
any old thermal compound residue. A thermal pad is preinstalled on the underside of the new CPU cooling assembly.

IMPORTANT:
Be sure to remove all thermal compound residue from the surface of the CPU. It may help to scrape all the residue
off the surface using the flat edge of a nonconductive tool. Then use a lint-free cloth moistened with alcohol to
clean the surface.

• If you are installing the existing CPU and CPU cooling assembly on a new motherboard, clean the contact surfaces of
the CPU and cooling assembly as described earlier. Then apply fresh thermal compound to the contact surface of the
CPU using the applicator provided with the new motherboard.

IMPORTANT:
To apply a fresh thermal compound, use ShinEtsu PCS-TC-11T-13 thermal pad.

35
 3. REPLACING PARTS

2. Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.
• The load plate is open.

3. Place the CPU in the socket (see “To remove a CPU” on page 33).
The CPU and the socket are keyed to ensure correct installation. The two notches on the edges of the CPU correspond with
the two small posts inside the socket. Align the two notches properly with the two small posts.
Align the yellow triangle on the CPU with the flat corner of the socket. Do not force the CPU.

4. Close the load plate.

5. Lower the socket lever and place it in the locked position under the retention post.

6. Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, antistatic work surface.
• Apply the fresh thermal compound square, as described in step 1.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches the CPU fan power connector CPU
FAN on the motherboard.

7. Place the cooling assembly on the CPU.

• Make sure that the thermal pad on the underside of the heatsink is positioned on top of the CPU.

CAUTION:
Be sure to remove any protective material that may be covering the surface of the thermal pad.
Otherwise, the CPU may overheat.

• Align the four screws with the four screw posts.

• Tighten the screws. Partially tighten all the screws before tightening any one screw all the way.

8. Connect the CPU fan cable to the motherboard connector CPU FAN.
The cable connector is keyed to fit only one way. Make sure that the connector on the cable is securely attached to connector
CPU FAN on the motherboard.

9. Install the motherboard in the chassis (see “To replace the motherboard” on page 30).

10. Replace the motherboard components (see“To replace motherboard components” on page 31).

11. Reassemble the imagePRESS Server and verify its functionality (see “To reinstall and verify the imagePRESS Server”
on page 44).

12. If you installed a new CPU, configure the time and date in Setup (see “To configure the system date and time” on
page 25).

■ Service board
The service board contains the LED display and service switches.

● To remove the service board

1. Access and open the imagePRESS Server, as described on “To access the imagePRESS Server” on page 18

2. Disconnect the service board cable from the service board and motherboard.

3. If you are replacing the service board cable, remove the cable from the plastic clips that secure it to the chassis.

36
 3. REPLACING PARTS

4. Remove the two screws that secure the service board to the chassis, and remove the board from the chassis (see
below figure).

Figure 21: Removing/replacing the service board

No. Name
1 Service board
2 Screw (1 of 2)

● To replace the service board

1. If you are replacing the old service board with a new one, unpack the new board and cable.

2. Position the new service board inside the chassis, fitting the LED display and service switches through the cutouts
in the chassis.

3. Secure the service board to the chassis using the two screws that you removed earlier (see above figure).

4. Connect the service board cable to the connector on the service board. The cable is keyed to fit in the connector
only one way.

5. Connect the free end of the service board cable to connector Port 80 Header (EFI GPIO Header, J4) on the
motherboard.
The cable is keyed to fit in the connector only one way.

6. Make sure that the service switches are set to the OFF position (both switches are away from ON). See “imagePRESS
Server connector panel and LED diagnostic codest” on page 17.

7. Reassemble the imagePRESS Server and verify its functionality (see “To reinstall and verify the imagePRESS Server”
on page 44).

■ Chassis fan
One chassis fan is installed in the imagePRESS Server, near the service board. Use the following procedures to remove or
replace the fan.

● To remove the chassis fan

1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

2. Disconnect the 4-pin fan cable connector from the motherboard.

37
 3. REPLACING PARTS

3. Remove the four plastic rivets that attach the fan to the chassis, and remove the fan.
To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of the chassis while squeezing and
pushing the locked end of the rivet with your fingers or a pair of pliers. Set the rivets aside so that you can replace them later.

Figure 22: Removing the chassis fan

No. Name
1 Rivet (1 of 4)
2 Chassis fan

4. If you are removing the chassis fan in order to replace it with a new one, remove the fan guard from the face of the
fan (see below figure).
To remove the plastic rivets that secure the fan guard to the fan, use a flathead screwdriver to pry loose the rivet head while
squeezing and pushing the locking end of the rivet with your fingers or a pair of pliers.
Set aside the fan guard and rivets so that you can install them later on the new chassis fan.

Figure 23: Removing/replacing the chassis fan guard

No. Name
1 Airflow direction
2 Fan guard
3 Rivet (1 of 4)

38
 3. REPLACING PARTS

● To replace the chassis fan

1. If you are installing a new chassis fan, attach the fan guard to the correct face of the new fan.
Use the fan guard and four rivets that you removed from the old chassis fan. Position the guard against the face of the new
fan so that the airflow arrow on the fan points toward the guard (see “To remove the chassis fan” on page 37). Push each
rivet all the way through its mounting hole until the rivet snaps into the locked position.

2. Take off the fan cable from the cable line hole.

Figure 24: Taking off the fan cable from the cable line hole

No. Name
1 Fan cable
2 Cable line hole

3. Position the fan against the chassis.

When correctly positioned, the fan guard on the fan should face the motherboard, and the fan cable should reach its connector
on the motherboard.

4. Align the four holes on the fan with the four holes in the chassis, and replace the four rivets that secure the fan to
the chassis (see below figure).
Hold the fan firmly against the chassis, and push each rivet all the way until it snaps into the locked position. Make sure that
the fan is tightly secured to the chassis.

Figure 25: Replacing the chassis fan

No. Name
1 Rivet (1 of 4)

5. Connect the fan cable connector to FRONT FAN connector (J30) on the motherboard.
The cable connector is keyed to fit only one way.

6. Reassemble the imagePRESS Server and verify its functionality (see “To reinstall and verify the imagePRESS Server”
on page 44).

■ Power supply
This section describes how to remove and replace the power supply. For more information about the power supply, see
“Specifications” on page 7

39
 3. REPLACING PARTS

IMPORTANT:
Do not open the power supply for service or troubleshooting purposes. Opening the power supply voids the warranty.

● To remove the power supply and power switch

1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

2. Remove the 24-pin power cable from the motherboard (see “Motherboard jumpers” on page 25).

3. Remove the 4-pin power cable from the motherboard (see “Motherboard jumpers” on page 25).

4. Remove the power cable from the power connector on the HDD (see “Motherboard jumpers” on page 25).

5. Remove the power supply cables from the plastic clips that secure them to the chassis.

6. Remove the four screws that attach the power supply to the chassis (see below figure).
First remove the two screws that attach the power supply duct to the chassis. Remove the remaining two screws.
Set the screws aside so that you can replace them later.

7. Gently lift the power supply out of the chassis.

Figure 26: Removing the power supply

No. Name
1 Power switch
2 Screw (1 of 4)

● To replace the power supply

1. If you are replacing the power switch, locate the new power switch included with the replacement power supply kit.
Orient the power switch as shown in “To remove the power supply and power switch” on page 40.

2. Place the power supply inside the chassis (see “To remove the power supply and power switch” on page 40). Make
sure to fit the power connector through the cutout in the chassis. Align the mounting holes in the power supply
with the holes in the chassis.

3. Using the four screws that you removed earlier, secure the power supply to the chassis.
Attach the power supply duct using the two screws that you removed earlier.

40
 3. REPLACING PARTS

4. Connect the HDD power cable to the SATA power connector on the HDD.

5. Connect the 4-pin (2x2) power cable to the 4-pin connector on the motherboard. For the location of the motherboard
connector, see “Motherboard jumpers” on page 25.
Connect the power cable to pins 1 through 4 of the motherboard connector. The cable is keyed to fit only one way.

6. Connect the 24-pin power cable to the 24-pin connector on the motherboard.
For the location of the motherboard connector, see “Motherboard jumpers” on page 25. The cable is keyed to fit only one
way.

7. Make sure that all power connectors are properly aligned and securely connected.

8. Secure the power cables to the chassis using the two plastic clips on the base of the chassis.

9. Replace any tie-wraps that you may have removed or cut while removing the power cables earlier.

10. Reassemble the imagePRESS Server and verify its functionality (see “To reinstall and verify the imagePRESS Server”
on page 44).

■ Hard disk drive (HDD)

The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used
to store spooled print jobs.
If you must replace the HDD, you must install the system software on the new HDD. If you are replacing the HDD, you need:
• The appropriate system software
• The latest version of user software (for networked computers that will print to the imagePRESS Server)
For information about installing system software, see “Installing System Software” on page 47.

● Proper handling

IMPORTANT:
Improper handling can damage the HDD. Handle the HDD with extreme care:
• Use standard ESD precautions when grounding yourself and the imagePRESS Server.
• Keep magnets and magnetic-sensitive objects away from the HDD.
• Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.
• Never drop, jar, bump, or put excessive pressure on the HDD.
• Handle the HDD by the sides and avoid touching the printed circuit boards.
• Allow the HDD to reach room temperature before installation.
HDD problems may be caused by the following:
• Loose or faulty connection
• Faulty HDD (bad sectors, read/write errors, or physical damage)

● To remove the HDD

1. If you are replacing the HDD with a new HDD, allow the site administrator the opportunity to print the Job Log and
save any custom simulation and output profiles. If possible, print the following:
• Configuration pages: Provide records of any installed options and the customer’s current Setup configuration.
• Font List: Lists the fonts currently on the HDD. Along with the fonts provided, the customer may have installed additional
fonts.
For information about how to print the Configuration page and Font List, see Configuration and Setup, which is part of the
user documentation set.

2. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 18.

3. Remove the power cable from the HDD.

4. Remove the data cable from the HDD by pulling the connector (not the cable) straight out from the HDD.

5. Remove the two screws that secure the HDD assembly to the chassis (see below figure).
Set aside the screws so that you can replace them later.

41
 3. REPLACING PARTS

6. Carefully lift the HDD assembly to release its lower edge from the mounting posts in the chassis, and then remove
the HDD assembly from the chassis.

Figure 27: Removing the HDD assembly

No. Name
1 Screw (1 of 2)
2 HDD assembly

42
 3. REPLACING PARTS

7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket.
Remove the four screws that secure the HDD to the HDD bracket (see below figure). Remove the HDD bracket and set it
aside so that you can replace it later.

IMPORTANT:
Make sure to support the HDD as you remove the screws. Do not loosen or remove the screws on the HDD covers.
Loosening or removing these screws will break the seal and void the HDD warranty.

Do not touch the HDDs with magnetic objects (such as magnetic screwdrivers), and avoid placing magneticsensitive items,
such as credit cards and employee ID cards, near the HDDs.

3
1

Figure 28: Removing the HDD bracket

No. Name
1 HDD (connector side)
2 HDD bracket
3 Screw (1 of 4)

8. Place the HDD in an antistatic bag.

Replacement HDDs are shipped without any pre-installed system software. You must install the appropriate system software.

● To replace the HDD

1. If you are installing a new HDD, unpack the drive. If you are not installing a new HDD, skip to step 4.
Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place magnetic-sensitive items near the
HDD.

2. Place the HDD inside the HDD bracket, and align the two holes on either side of the HDD with the holes in the bracket.
Position the HDD inside the HDD bracket as shown in “To remove the HDD” on page 41.

3. Replace the four screws that attach the bracket to the HDD.
Make sure that you use the same screws that you removed earlier.

4. Position the HDD assembly inside the chassis, as shown in “To remove the HDD” on page 41.
Position the lower edge of the HDD bracket over the mounting posts in the chassis, and press down firmly to engage the
posts.

5. Using the two screws that you removed earlier, secure the HDD assembly to the chassis.

6. Connect the SATA data cable to the SATA data connector on the HDD. Make sure that the other end of the cable is
connected to SATA0 on the motherboard.

7. Connect the SATA power cable connector to the SATA power connector on the HDD.
The cable connector is keyed to fit only one way.

8. Reassemble the imagePRESS Server (see “To reinstall and verify the imagePRESS Server” on page 44).

9. Connect the external cables that you removed from the imagePRESS Server.

43
 3. REPLACING PARTS

10. If you replaced the HDD with a new HDD, install system software (see “Installing System Software” on page 47).

11. Verify the functionality of the imagePRESS Server (see “To reinstall and verify the imagePRESS Server” on page
44).

Restoring imagePRESS Server functionality after service

Complete your inspection and service by reinstalling and verifying the imagePRESS Server.

■ To reinstall and verify the imagePRESS Server

1. Reseat all boards, cables, connectors, and other parts loosened or removed during service. When routing cables
in the imagePRESS Server make sure that:
• Covers are securely installed after routing cables.
• Cables are not looped around circuit boards or components (such as capacitors and resistors).
• Cable routing does not interfere with the operation of internal components.
• Cables do not lie on or against any internal heating element.
• Cables do not interfere with removing or replacing components.
• Cables do not interfere with opening or closing imagePRESS Server panels.
• Cables are not tangled.
• Cable slack is secured with a tie-wrap.

IMPORTANT:
Improper connection of the internal power cables can damage the imagePRESS Server. “Checking imagePRESS Server
internal connections” on page 19, which includes “To reinstall and verify the imagePRESS Server” on page 44.

2. Replace the cover on the imagePRESS Server.

Make sure that all cables are fully inside the chassis before you replace the cover. Slide the cover until it engages the edge
of the chassis opposite the connector panel, and then lower the cover.

Figure 29: Replacing the chassis cover

3. Replace the two screws that you removed earlier.

Tighten the screws to secure the cover to the imagePRESS Server.

4. Reinstall the imagePRESS Server on the side of the printer.

For detailed information about removing/installing the printer, see the installation instructions that accompany the printer (not
included in this service guide).

5. Connect the external cables that you removed during inspection or service. Be sure to properly connect the
following cables ( see“imagePRESS Server connector panel and LED diagnostic codest” on page 17):
• Network cable
• Crossover Ethernet cable between the imagePRESS Server and printer
• Printer interface cable
• imagePRESS Server power cable

44
 3. REPLACING PARTS

6. If you installed a new HDD, install system software (see “Installing System Software” on page 47).
A spare HDD is shipped without preinstalled system software.

7. Make sure to configure the date and time in Setup (see “To configure the system date and time” on page 25).

8. Before you leave the customer site, verify the imagePRESS Server operation.
• Connect the imagePRESS Server to the network (see “imagePRESS Server connector panel and LED diagnostic
codest” on page 17).
• Ask the site administrator to check the Setup options (see Configuration and Setup).

45
4 INSTALLING
SYSTEM
SOFTWARE
Installing System Software..................47
 4. INSTALLING SYSTEM SOFTWARE

Installing System Software

The imagePRESS Server system software is installed on the HDD at the factory. You must install system software if a more
recent version is required, you replace the HDD, or you discover problems with the current system.

System software installation reminders

Keep in mind the following when installing system software:
Compatibility:
The latest user software must be installed onto all computers that print to the imagePRESS Server.
Using incompatible versions of the system and user software may result in system problems.

Backup/Restore Settings:
All Setup configurations, as well as all custom files stored on the HDD, are deleted when you install system software. Always
save the current imagePRESS Server settings before you install system software. After the installation is complete, restore
the settings that you saved earlier.
The saved settings file contains the following: Setup configurations (except for Server Name and Date/Time), and custom
color profiles saved on the HDD.

Configuration:
When upgrading or reinstalling the system software, make sure to print the Configuration pages before installing any software
(for instructions, see “Printing the Configuration pages” on page 67). The Setup configurations are lost when you install
system software.

Static IP address:
If the imagePRESS Server requires a static IP address (for example, in a non-DHCP network environment), be aware that
the previous IP address configuration is deleted when system software is reinstalled.
To reconfigure a static IP address (if applicable), work with the network administrator.

Fonts:
Installing system software deletes all fonts that the customer has installed on the imagePRESS Server. Only resident fonts
are restored during system software installation. Use Command WorkStation to reinstall additional fonts.
To determine which additional fonts were downloaded to the imagePRESS Server, ask the site administrator to print the
Font List before you format the HDD and again after you complete the system software installation. Any fonts not listed after
installation must be reinstalled.

Jobs:
All jobs in all print queues and all jobs archived locally on the imagePRESS Server HDD are deleted when you install system
software. To save jobs, ask the site administrator to archive them to a location on the network, so that the jobs can be imported
back into the imagePRESS Server queue after system software installation. For more information, see Command
WorkStation Help.

FreeForm masters:
All FreeForm master jobs are deleted when you install system software. To save FreeForm master jobs, ask the site
administrator to archive them to a location on the network, so that the jobs can be imported back into the imagePRESS Server
queue after system software installation. For more information, see Command WorkStation Help.

Backing up and restoring the system configuration

The following sections describe how to back up and restore the system configuration.

■ Backing up the system configuration

If you back up the system configuration you can restore it after you reinstall system software. When you back up the system
configuration, you save a configuration file that includes one or more of the following:

NOTE:
Confirm whether User Data is backed up before the system reinstallation.

47
 4. INSTALLING SYSTEM SOFTWARE

• Fiery System Settings

• Color Settings
• Scan Settings
• FreeForm/VDP Resources
• Virtual Printers
• Server Presets
• Fonts
• Job Log

NOTE:
If you cannot create a configuration file as described in the following procedure, ask the site administrator to archive custom files
(such as color profiles and customer-installed fonts) to removable media or a network location.

Configuration settings not available Alternate procedure

for backup in Configure
Fiery System Settings Alternate procedure none: Set it after a restore in the current date and time of the day.
• Current date and time (but the date
and time are indicated by timestamp
on the configuration file)
• Address books
Color Settings Alternate procedure none: 2-color print mapping
• 2-color print mapping http://help.efi.com/cws/6.0/en-us/GUID-DEE38FC8-EB93-41E9-
• Added Calibration settings AD21-24E4B333AE2A.html
Alternate procedure none: Edit a calibration setting
http://help.efi.com/cws/6.0/en-us/GUID-C4B15CC7-
F1C9-439A-8E9E-4296FB304C3C.html
Job Log In Configure, Select Job Log to specify how the Job Log is automatically exported.
Paper Catalog Export Paper Catalog in Command WorkStation
http://help.efi.com/cws/6.0/en-us/GUID-DEE38FC8-EB93-41E9-
AD21-24E4B333AE2A.html

NOTE:
Only an Administrator can access Paper Catalog Setup.

1. Click the Export icon and choose Export All If you want to export only some of the
media entries, you can select multiple entries in the Export Selected. You can Shiftclick
to select sequential entries, or Ctrl-click to select nonsequential entries.
2. Navigate to a location on your computer or network where you want to save the ex-
ported database file.
3. Enter a name for the database file, and then click Save.
Saved jobs in Hold queue To backup these jobs, archive the jobs from the Hold queue.
Saved jobs in Printed queue To backup these jobs, archive the jobs from the Printed queue.
Job settings To save these settings, create a Job Properties local preset and back it up to external media.

● To back up the system configuration

1. Ask the site administrator to print the Job Log, Configuration page, and Font List (if possible). For more information,
see “To print the Configuration pages” on page 67.

2. Connect your computer to the same network as the imagePRESS Server, and open a Web browser window.

NOTE:
Request the permission from the network administrator before you connect your computer to the network.

3. In the URL field of the browser, type the IP address or server name of the imagePRESS Server, and press Enter to
access WebTools.
The IP address and server name are listed on the Configuration page.

4. In WebTools, click the Configure tab.

48
 4. INSTALLING SYSTEM SOFTWARE

5. Log on with Administrator privileges and click OK.

On the Fiery Server Configuration page, look for ID in the BIOS Setup section. The alphanumeric
characters in the ID field is the default password.(Print the Configuration page: Press the Fiery
logo, then press [Info] > [Print Pages] > [Configuration].)(See “How to obtain the Fiery password” on page
8) But the site administrator may have changed the password.

6. Select Fiery Server > Backup.

7. Select the settings you want to back up and specify the backup filename, then click Backup.
The backup process starts. Wait until the “Backup Completed!” message appears.
The backup reference file and data file will be created. Click each download button to save the files.

8. Click OK.

■ Restoring the system configuration

You can restore the configuration of the imagePRESS Server to an earlier state using a configuration file. For more information
about creating a configuration file, see “Backing up and restoring the system configuration” on “Backing up the system
configuration” on page 47.

NOTE:
If you were unable to create a configuration file, you must configure Setup. After you exit Setup and the imagePRESS Server
reboots, ask the site administrator to restore any archived settings and files that were saved. For more information, see
Configuration and Setup, which is part of the user documentation set.

● To restore the system configuration

1. Connect your computer to the same network as the imagePRESS Server, and open a Web browser window.

NOTE:
Request the permission from the network administrator before you connect your computer to the network.

2. In the URL field of the browser, type the IP address or server name of the imagePRESS Server, and press Enter to
access WebTools. The IP address and server name are listed on the Configuration page.

3. In WebTools, click the Configure tab.

4. Log on with Administrator privileges.

On the Fiery Server Configuration page, look for ID in the BIOS Setup section. The alphanumeric
characters in the ID field is the default password.(Print the Configuration page: Press the Fiery
logo, then press [Info] > [Print Pages] > [Configuration].)(See “How to obtain the Fiery password” on page
8) But the site administrator may have changed the password.

5. Select Fiery Server > Restore.

6. Select the reference file and the data file that you saved earlier, and click Next.

7. Select the settings to restore, and then click Restore.

The restore process starts. Wait until the “Restore Completed!” message appears.

8. Click Reboot.

Using Fiery System Restore

Fiery System Restore allows you to create a backup of the imagePRESS Server for quick recovery later when any problem
happens. You can restore the imagePRESS Server either from images stored on the local hard disk, or from a bootable USB
drive. Fiery System Restore also provides the feature of creating the scheduled backups. You can access the Fiery System
Restore from the WebTools Fiery System Restore tab, or from the Command WorkStation Server > Device Center > GENERAL
> Tools > Fiery System Restore.

49
 4. INSTALLING SYSTEM SOFTWARE

NOTE:
imagePRESS Server supports only USB flash drives, it does not support external USB HDD. It is recommended to use USB flash
drives with enough capacity.

You must login to the system as a system administrator to use the Fiery System Restore features.

NOTE:
Guide the site administrator with the procedures on how to backup and what data must be backed-up before re-installaing the
system software.

IMPORTANT:
Make sure that the necessary data is backed-up before re-installing the system software. And, save the configuration
settings to backup the FreeForm masters 1 and 2.

Configuration settings Alternate procedure

not available for backup
in Configure
Jobs, job logs, or job settings Backing up the system configuration “To back up the system configuration” on page 48
VDP/FreeForm resources Backing up the system configuration “To back up the system configuration” on page 48
Paper Catalog Export Paper Catalog in Command WorkStation
http://help.efi.com/cws/6.0/en-us/GUID-DEE38FC8-EB93-41E9-AD21-24E4B333AE2A.html

NOTE:
Only an Administrator can access Paper Catalog Setup

1. Click the Export icon and choose Export All If you want to export only some of the media entries, you
can select multiple entries in the Export Selected. You can Shiftclick to select sequential entries, or
Ctrl-click to select nonsequential entries.
2. Navigate to a location on your computer or network where you want to save the exported database
file.
3. Enter a name for the database file, and then click Save.

■ To access the Fiery System Restore from Command WorkStationk

1. Start Command WorkStation and login to the imagePRESS Server with Administrator privileges.
On the Fiery Server Configuration page, look for ID in the BIOS Setup section. The alphanumeric
characters in the ID field is the default password.(Print the Configuration page: Press the Fiery
logo, then press [Info] > [Print Pages] > [Configuration].) (See “How to obtain the Fiery password” on page
8) But the site administrator may have changed the password.

2. From Server menu, select Device Center.

3. Click Tools on the left side, and then click Fiery System Restore.
The Fiery System Restore will be displayed on a default web browser window.

■ To access the Fiery System Restore from WebTools

1. From a client computer, start a web browser and enter the IP address or the DNS name of the imagePRESS Server.

2. Click the Fiery System Restore tab.

You must log in to the system as a system administrator before performing any of the backup/restore process.

■ To setup automatic backup

1. In Fiery System Restore, select Schedule Backup.

50
 4. INSTALLING SYSTEM SOFTWARE

2. Select Enable automatic backup, and select when you want to start the backup process on the imagePRESS Server.

NOTE:
The backup process takes more than an hour to complete and it requires the imagePRESS Server to be in Idle status. If the
imagePRESS Server is not in Idle status, the backup process does not start.

3. Click Save.

■ To backup manually
1. In Fiery System Restore, select one of the following options:

Backup Now> USB:

Select this option if you want to create a backup on a USB flash drive.

New image:
Select this option if you want to create a backup of the current imagePRESS Server. You can select Create bootable
image option to make the USB flash drive a bootable device.

Fiery factory image:

Select this option if you want to create a backup of the imagePRESS Server factory image. When you select this
option, the Create bootable image option enables automatically.
If you select Create bootable image option, the USB device or hard disk drive specified as a destination becomes a
bootable device. Select this option when you want to boot the imagePRESS Server from the backup device to avoid
the situation where the HDD fails and cannot boot the imagePRESS Server. See “To restore the system by booting
from a bootable USB flash drive” on page 52 for booting from the bootable device. Bootable device is used for system
restoration when a hardware failure occurs.

NOTE:
The minimum size required for the USB flash drive depends on the actual size of the backup file. You can determine the size of
the backup file by checking the Estimated size: field in the Create USB Backup dialog box. Prepare a USB flash drive with enough
capacity.

NOTE:
Due to a file system restriction, the maximum size of the USB flash drive is 32GB if the Create bootable image option in ON. You
can use a USB flash drive with more than 32GB capacity if the Create bootable image is OFF.

Backup Now> Internal hard drive:

Select this option if you want to create a backup on the HDD of the imagePRESS Server. You must specify the file
name of the backup image. The default image name is the server name of the imagePRESS Server.

2. If you selected USB, make sure to connect the USB drive to the USB connector on the imagePRESS Server.

NOTE:
If the capacity of the USB flash drive is less than size of the value listed in Estimated size: field, the backup process will not take
place.

3. Click Continue.

■ To restore from the backup image

1. In Fiery System Restore, click Restore.

2. Select one of the following restore options:

• Restore from a local image
• Restore from a USB storage device
• Restore from the factory default image

51
 4. INSTALLING SYSTEM SOFTWARE

3. If you selected restore from a USB drive, make sure to connect the USB drive to the USB connector on the
imagePRESS Server.

4. Click Continue.

■ To restore the system by booting from a bootable USB flash drive

You can restore from a bootable USB flash drive by following the installation procedure described in “To install the system
software” on “Install the system software using the prepared USB flash drive” on page 60.

NOTE:
The imagePRESS Server must remain powered ON during the backup or restore process.

Installing the system software

To install the system software, you need the following items:
Fiery Installer Builder
Using the Fiery Installer Builder you can download the system software files from EFI cloud server and prepare a USB flash
drive or SATA hard disk drive (HDD) to install the system software.

Account at EFI Sales Portal

You need to have an account at EFI Sales Portal to download the Fiery Installer Builder. If you do not have an account at
EFI Sales Portal, you can register at https://salesportal.efi.com/account/registration/.

Server name or IP address of the imagePRESS Server

If the EFI Sales Portal account information is not available, or if you are not registered to the EFI Sales Portal, you can use
the server name or IP address of the imagePRESS Server to download the imagePRESS Server system software.

Any Windows computer with:

• Windows 8, or Windows 10
• USB 3.0 port
• Minimum 500MB of available memory
• Internet connection enabled
To download the system software files, you need an Internet access.
Install the Fiery Installer Builder on this Windows computer.

USB flash drive

Use the USB flash drive for installing the system software on the imagePRESS Server.

NOTE:
Due to Windows file system restriction, the maximum size of the USB flash drive you can use is 32GB. The minimum size required
is 16GB.

Ethernet cable
An Ethernet cable is required if you want to install the imagePRESS Server system software through a peer-to-peer network
connection between your computer and imagePRESS Server.

■ Fiery Installer Builder

You can download the Fiery Installer Builder from EFI Sales Portal. Using the Fiery Installer Builder you can perform the following
tasks:
• Download the system software files from EFI cloud server to your local or network storage location.
• Prepare USB flash drive for system software installation.
• Install imagePRESS Server system software stored on a network location.

● To download and install the Fiery Installer Builder

1. From your web browser, access fiery.efi.com/FIB.

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 4. INSTALLING SYSTEM SOFTWARE

2. Sign in to the EFI Sales Portal.

If you do not have an account at EFI Sales Portal, click Register now to create an account. Activate your account using the
activation link received in your mailbox, and then Sign in.
Dashboard / Analyst/Service Tech Corner

3. Under Fiery Installer Builder, click the Fiery Installer Builder download link.

53
 4. INSTALLING SYSTEM SOFTWARE

4. Navigate to the downloaded Fiery Installer Builder .exe file and then double-click to install.
When the installation is complete, the Fiery Installer Builder window appears automatically. The installation creates the Fiery
Installer Builder icon on the Windows desktop.

■ Download the system software

You can download the system software from EFI cloud server to your local hard disk drive or network location using Fiery Installer
Builder. The approximate time required to download the system software image is 20 to 40 minutes.

NOTE:
The download time varies with the Internet speed, and size of the image.

● To download the system software

1. Start the Fiery Installer Builder.
Double-click the Fiery Installer Builder icon on the desktop or you can also click Start > EFI > Fiery Installer Builder.

IMPORTANT:
Do not exit the Fiery Installer Builder before it completes the startup process. Exiting the Fiery Installer Builder at the startup
process may cause a problem.

2. If you are starting the Fiery Installer Builder for the first time, the Select location window appears. Specify the folder
that you want to use to store the system software files.
You can browse or enter a folder location that is located on the local hard disk drive or in the network. The Fiery Installer
Builder keeps this folder location so that you do not have to enter the folder location again next time you start the Fiery
Installer Builder.
You can change the storage location in the Settings window.

3. If you have started the Fiery Installer Builder before, the downloaded product names are listed in the window. The
Add a new product icon appears if there is no product in the storage folder.

54
 4. INSTALLING SYSTEM SOFTWARE

imagePRESS Server G250 V2.1

If the Add button is displayed at the center of the window, no product is copied to this device yet.

4. Click Add.

5. At the Login the EFI Portal window, enter your EFI Sales Portal account credentials, and click Login. Proceed to
step 6.
If you do not have the EFI Sales Portal account information, click connect Fiery link, and then log in to the imagePRESS
Server by using the following procedure:

55
 4. INSTALLING SYSTEM SOFTWARE

1. At the Please type a location prompt, enter the name or IP address of the imagePRESS Server, and click Next.

2. Enter Username and Password of the administrator, and click Next.

NOTE:
Default User name and Password
User name: Admin
Password : Fiery password (See “How to obtain the Fiery password” on page 8)

Contact the site administrator for the administrator’s account information.

6. At the Select a Brand window, select Canon and click Next.

56
 4. INSTALLING SYSTEM SOFTWARE

7. At the Select a Product window, select imagePRESS Server G250 V2.1 and click Next.

imagePRESS Server G250 V2.1

NOTE:

Select a Product Optional product name Connectable host machine

imagePRESS Server G250 V2.1*1 imagePRESS Server G250 V2.0 imagePRESS C910/C810/C710CA
imagePRESS Server G250 V2.0

*1) The firmware of imagePRESS C910/C810/C710CA needs to be updated to the latest version that supports imagePRESS Server
G250 V2.1.

8. At the Select a Build window, select the latest build and click Next.

9. At the Summary window, click Terms of Use and Privacy Policy links to read the software license terms and
conditions.

imagePRESS Server G250 V2.1

57
 4. INSTALLING SYSTEM SOFTWARE

10. Click the check box if you agree with the terms and conditions, and click Accept to start the download.
A status bar appears to show the progress. Wait until the download is complete.

imagePRESS Server G250 V2.1

11. When you finish downloading, exit the Fiery Installer Builder.

■ Prepare the USB flash drive

Using Fiery Installer Builder you can prepare a USB flash drive as a bootable device and then load the system software files on
to the USB flash drive. The approximate time required to prepare the USB flash drive is 25 to 30 minutes. Using the prepared
USB flash drive, you can install the system software to an existing HDD on the imagePRESS Server.

To prepare the USB flash drive

1. Attach the USB flash drive to an USB 3.0 port on your computer.

NOTE:
Due to Windows file system restriction, the maximum size of the USB flash drive you can use is 32GB. The minimum size
required is 16GB.

2. Start the Fiery Installer Builder.

Double-click the Fiery Installer Builder icon on the desktop or you can also click Start > EFI > Fiery Installer Builder.
3. At the Downloaded window, select imagePRESS Server G250 V2.1.

imagePRESS Server G250 V2.1

58
 4. INSTALLING SYSTEM SOFTWARE

4. From the Prepare action pull-down menu, select Prepare USB Flash drive and click Next.

imagePRESS Server G250 V2.1

Click NEXT.

59
 4. INSTALLING SYSTEM SOFTWARE

5. At the Select Flash drive window, click the USB flash drive that you attached to the computer, and click Next.

If more than one USB devices are displayed, make sure to select the USB flash drive that you attached for loading the system
software.
A warning message “This USB flash drive will be formatted and all the data in this USB flash drive will be lost.” appears.
Click Next to format the USB flash drive and proceed.

IMPORTANT:
All the data on the USB flash drive will be lost when you format the USB flash drive. Make sure that no valuable data is
stored on the device.

NOTE:
It may take approximately 30 to 40 minutes to format the USB flash drive and load the files on to the drive. Do not interrupt the
operation.

6. Once the preparation is done, safely disconnect the USB flash drive from the computer.
You can use this USB flash drive as a source for system software installation.

■ Install the system software using the prepared USB flash drive
You can install the system software using the prepared USB flash drive.

● To install the system software

1. Remove all the USB devices that may be connected to the imagePRESS Server.

60
 4. INSTALLING SYSTEM SOFTWARE

2. If possible, print the Configuration pages (see “Printing the Configuration pages” on page 67).
The Configuration pages contain a list of any installed options and a record of the customer’s current Setup configuration.

3. If you are reinstalling the same version of system software, back up the current system configuration (see “Backing
up the system configuration” on page 47).

4. Shut down the imagePRESS Server (see“Starting, shutting down, rebooting, and restarting the imagePRESS Server”
on page 11). Leave the imagePRESS Server power switch in the ON (|) position.

5. Power off the printer using the main power switch.

The imagePRESS Server will automatically shut down.

6. Move the imagePRESS Server power switch to the OFF (O) position.

7. Disconnect all external cables from the imagePRESS Server, except the power cable and the printer interface cable.

NOTE:
Be sure to leave the power cable connected between the imagePRESS Server and the power outlet.

8. Flip the service switches to boot mode (set the switch 1 to ON; switch 2 to OFF).

NOTE:
The LED display is mounted in upside-down orientation.

1 2

Figure 30: Service switches on the imagePRESS Server

No. Name
1 Service switches
2 LED display
3 Flip the service switches from normal (OFF OFF) position...
4 ...to service mode (ON) position.

9. Attach the prepared USB flash drive to one of the USB connectors on the imagePRESS Server.

NOTE:
If dust covers are attached to the USB connectors, remove dust cover using needlenose pliers.

10. Power on the imagePRESS Server by pressing the power switch to set ON (|), and then power on the printer using
the main power switch on the front.
Make sure that the imagePRESS Server turns on.

61
 4. INSTALLING SYSTEM SOFTWARE

11. Check the LED display for the file transfer activity. After confirming the LED activity starts and the LED display
shows the cyclic codes (C1 > C2 > C3 > C1...), turn off the printer using the main power switch on the front.

12. Wait while the files are transferred.

The file transfer may take approximately 5 to 15 minutes depending on the USB flash drive.
The LED on the flash drive shows sporadic activity during this time. After the imagePRESS Server LED display shows the
cyclic codes (C1 > C2 > C3 > C1...), it eventually settles on 00. When all of the files have been transferred, the imagePRESS
Server automatically shuts down.

13. Remove the USB flash drive from the imagePRESS Server.

14. Flip the service switches to normal mode (both switches set to OFF).
For an illustration of the service switch modes, see above figure.

IMPORTANT:
If you do not remove the USB flash drive (step 13) and do not flip the service switches to normal mode (step 14), when the
imagePRESS Server is starting up, it will try to copy the files again from the USB, and cause the imagePRESS Server start
up to fail.

15. Reconnect the cables to the imagePRESS Server (see “imagePRESS Server connector panel and LED diagnostic
codest” on page 17):
• Connect the network cable between the imagePRESS Server and the customer network.
• Connect the crossover Ethernet cable between the imagePRESS Server and the printer.

NOTE:
Be sure to use the correct cable for each connection.

16. Make sure that the imagePRESS Server power switch is in the ON (|) position.

17. Power on the printer using the main power switch.

Allow the imagePRESS Server to start up and reach Idle (00 should appear on the imagePRESS Server LED display).

NOTE:
If you press the Fiery icon on the printer touch panel before the imagePRESS Server finishes the startup process, “TCP connect
error” appears on the printer touch panel. Press OK to return to the Home screen, and wait until the imagePRESS Server reaches
Idle.

Wait approximately 15 minutes longer for the imagePRESS Server to start up and print Start page.

18. If you saved a configuration file earlier, restore the system configuration (see “Restoring the system configuration”
on page 49).

NOTE:
If it was not possible to save a configuration file or if you installed an upgraded version of system software, you must configure
Setup using the Configuration pages you printed earlier. For information about performing Setup, see Configuration and Setup,
which is part of the user documentation set. Bypass any settings if it is more appropriate for the site administrator to set them.
After you exit Setup and allow the system to reboot, ask the site administrator to restore the custom files that were archived earlier.

19. Install any required software patches:

• If you reinstalled the same version of system software, be sure to reinstall all software patches that were previously
installed on the imagePRESS Server. For a list of installed patches, see the Configuration pages that you printed earlier.
• If you installed an upgraded version of system software (for example, version 1.0 to version 2.0), contact your authorized
service/support center for a list of valid software patches. Some or all of the patches listed on the Configuration pages
that you printed earlier may no longer be valid. Before installing a patch, be sure to verify with your authorized service/
support center that it is valid for your system version. Installing an invalid patch may result in system corruption.

20. Reconnect any USB devices that you may have removed earlier.

62
 4. INSTALLING SYSTEM SOFTWARE

21. If the imagePRESS Server requires a static IP address (for example, in a non-DHCP network environment), work with
the network administrator to configure it (see the Configuration and Setup which is part of the user documentation).

■ Install the system software through network connection

Using the Fiery Installer Builder you can install the system software stored on a network location. All the data on the HDD and
the configuration information will be lost, make sure to create a backup of the data or system configuration.

● To install the system software through the network connection

1. Remove all the USB devices that may be connected to the imagePRESS Server.

2. If possible, print the Configuration pages (see “Printing the Configuration pages” on page 67).
The Configuration pages contain a list of any installed options and a record of the customer’s current Setup configuration.

3. Power on the Windows computer and do the following:

NOTE:
• Start the Fiery Installer Builder.
Double-click the Fiery Installer Builder icon on the desktop or you can also click Start > EFI > Fiery Installer Builder.
• Close all the software applications except the Fiery Installer Builder.
• Make sure that the Windows computer is configured to obtain its IP address automatically (DHCP).
• Remove any network cables between the Windows computer and the customer network.
• Disable all power-save and hibernation settings.

IMPORTANT:
It is important that you complete all of the tasks in the preceding list. If you do not complete these tasks, the installation
may fail.

4. At the Downloaded window of the Fiery Installer Builder, select imagePRESS Server G250 V2.1.

imagePRESS Server G250 V2.1

5. From the Preparation action list, select Perform Network installation.

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 4. INSTALLING SYSTEM SOFTWARE

imagePRESS Server G250 V2.1

6. Read the instructions in the windows, and click Next.

7. Switch off the Host Machine and confirm that the imagePRESS Server is cut off. (see “Starting, shutting down,
rebooting, and restarting the imagePRESS Server” on page 11

8. Remove all external cables from the imagePRESS Server, except the power cable.

NOTE:
Be sure to leave the power cable connected between the imagePRESS Server and the power outlet.

9. Flip both of the imagePRESS Server service switches to the Service (ON) position.

1 2

Figure 31: Flipping the imagePRESS Server service switches

No. Name
1 Flip the service switches from Normal (OFF) position...
2 ...to Service mode (ON) position.

64
 4. INSTALLING SYSTEM SOFTWARE

10. Connect the Ethernet cable between the imagePRESS Server network port and an Ethernet port on the Windows
computer.

NOTE:
• Ethernet port: Connected to the imagePRESS Server upper part (for the user network).
• Ethernet cable: Use crossover cable

11. Switch on the Host Machine and confirm that the imagePRESS Server becomes ON.
Wait approximately 15 seconds for the imagePRESS Server to start up and show 00 on the LED display.

12. In the Select a Network Adapter window of the Fiery Installer Builder, select the network connection that is
corresponding to the network port that you attached the Ethernet cable to, and then click Next.

65
 4. INSTALLING SYSTEM SOFTWARE

A message appears that indicates that the installation has started.

NOTE:
After confirming the LED activity starts and the LED display shows the cyclic codes (C1 > C2 > C3 > C1...), turn off the printer
using the main power switch on the front.

Once the installation is complete, the imagePRESS Server will shut down automatically.

13. Flip both of the imagePRESS Server service switches to the Normal (OFF) position.

1 2

Figure 32: Flipping the imagePRESS Server service switches

No. Name
1 Flip the service switches from Service (ON) position...
2 ...to Normal mode (OFF) position.

14. Disconnect the Ethernet cable from the imagePRESS Server network port and the Windows computer.

15. Reconnect all the cables that were connected to the imagePRESS Server.

66
 4. INSTALLING SYSTEM SOFTWARE

16. Make sure that the imagePRESS Server power switch is in the ON (|) position, and power on the imagePRESS Server
(see “To start the imagePRESS Server” on page 11).

17. Power on the printer using the main power switch.

Allow the imagePRESS Server to start up and reach Idle (00 should appear on the imagePRESS Server LED display).

NOTE:
If you press the Fiery icon on the printer touch panel before the imagePRESS Server finishes the startup process, “TCP connect
error” appears on the printer touch panel. Press OK to return to the Home screen, and wait until the imagePRESS Server reaches
Idle.

Wait approximately 15 minutes longer for the imagePRESS Server to start up and print Start page.

18. If you saved a configuration file earlier, restore the system configuration (see “Restoring the system configuration”
on page 49).

NOTE:
If it was not possible to save a configuration file or if you installed an upgraded version of system software, you must configure
Setup using the Configuration pages you printed earlier. For information about performing Setup, see Configuration and Setup,
which is part of the user documentation set. Bypass any settings if it is more appropriate for the site administrator to set them.
After you exit Setup and allow the system to reboot, ask the site administrator to restore the custom files that were archived earlier.

19. Install any required software patches:

• If you reinstalled the same version of system software, be sure to reinstall all software patches that were previously
installed on the imagePRESS Server. For a list of installed patches, see the Configuration pages that you printed earlier.
• If you installed an upgraded version of system software (for example, version 1.0 to version 2.0), contact your authorized
service/support center for a list of valid software patches. Some or all of the patches listed on the Configuration pages
that you printed earlier may no longer be valid. Before installing a patch, be sure to verify with your authorized service/
support center that it is valid for your system version. Installing an invalid patch may result in system corruption.

20. Reconnect any USB devices that you may have removed earlier.

21. If the imagePRESS Server requires a static IP address (for example, in a non-DHCP network environment), work with
the network administrator to configure it (see the Configuration and Setup which is part of the user documentation).

Printing the Configuration pages

This section describes how to print the Configuration pages. The Configuration pages list all installed options on the imagePRESS
Server, as well as the customer’s current Setup configuration (for more information, see “Installing System Software” on page
47).

■ To print the Configuration pages

1. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel,
press the arrow at the lower right.

2. From the printer touch panel, select Fiery > Info > Print Pages > Configuration.
Wait for the Configuration pages to print.

67
5 TROUBLESHOOTI
NG
Troubleshooting.................................. 69
 5. TROUBLESHOOTING

Troubleshooting
This chapter identifies the source of common problems that may occur with the imagePRESS Server and suggests ways of
correcting them.

Troubleshooting process
The following sections identify the sources of common problems that may occur with the imagePRESS Server and suggest ways
of correcting them.
These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for the printer, or for
extensive networks. Refer problems in these areas to the appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex
issues. “Where problems occur” on page 69 gives an overview of the imagePRESS Server components and indicates areas
most likely to require troubleshooting.
• Try a phone check before you go to the customer site.
“Before you go to the customer site” on “Before you go to the customer site” on page 69 suggests areas you should check
before making a service call to the customer site. With a phone call, you can find out if the problem is a simple operating
failure, or a failure caused by a network or configuration change. You can ask the customer to check for loose cables on the
back of the printer and loose connections at a power strip or outlet.
• Check for obvious causes of problems.
• Check network connections.
“On-site checkout” on “On-site checkout” on page 70 takes you through the initial visual checks you should make when
you arrive at the customer site.
“Checking the network” on “Checking the network” on page 76 provides guidelines for checking the network connections
between the printer and the computers to which it is connected, as well as information on several printing problems.

■ Where problems occur

The imagePRESS Server is a built-in print server for the printer. Problems may occur in one of the following areas:
• The imagePRESS Server or the printer
• The printer interface between the imagePRESS Server and the printer
• The printer interface between the imagePRESS Server and computers that print to it

■ Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and check the following items:
1. Does the printer work?
If the printer works, but the user cannot print the imagePRESS Server Test Page, a service call is probably required.
2. Is the failure caused by a simple operating problem?
• Is there a printing problem?
• Does the imagePRESS Server Test Page fail to print?
• Does the imagePRESS Server fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the imagePRESS Server fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Command WorkStation Help or Configuration and Setup,
which is part of the user documentation set.
If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to make a
service call. Keep a log of the failures the customer has observed.
3. Has the customer made any network changes?
If network changes have occurred, request that the customer’s site administrator verify the imagePRESS Server Server
network requirements.
4. Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more successful using different print settings.
If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.

69
 5. TROUBLESHOOTING

■ On-site checkout
The most common cause of a hardware problem is a faulty or loose connection. Before you replace a costly component, check
the connections between the printer and the imagePRESS Server first, and then check the connections between each
imagePRESS Server component.
For more information, see the following topics:
• “imagePRESS Server connector panel and LED diagnostic codest” on page 17
• “Checking imagePRESS Server internal connections” on page 19
For more information about servicing and troubleshooting problems with the printer, see the documentation that accompanies
the printer.

■ Symptoms and solutions

For various problems and possible actions, see the following table. To learn possible causes and solutions for a specific error
condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps.
Verify functionality after each numbered step. Proceed to the next numbered step only if the problem persists. For example, in
the steps:
1. Check and reseat the printer interface cable.
2. Replace the printer interface cable.
Perform step 1, and then verify functionality. If the problem is resolved, do not perform step 2.

Symptom Possible cause Suggested action

LED codes

NOTE:
If the imagePRESS Server is turned on and hanging on a diagnostic code, first perform the following actions to see if they fix the
problem:
1. Press the power switch to set to the OFF (0) position.
2. Wait another 30 seconds.
3. Turn on the imagePRESS Server using the power switch.
4. Wait approximately five minutes to see if the imagePRESS Server reaches Idle.
5. If the problem persists, make sure that you have reseated internal cable connections and verified system components.
6. If the problem persists, see the code/symptom and suggested actions in the following pages.

00 When the imagePRESS Server is Idle and 1. Check and reseat all cable connections between the image-
in Operational mode, the LED display shows PRESS Server and printer.
00. 2. Make sure that the imagePRESS Serverservice switches are
If the LED display shows 00, but the system set to OFF (both away from ON).
is not functioning properly, one or more of 3. If the server date/time cannot be set or responds slowly, re-
the following may be the cause of the prob- place the battery on the motherboard, and then update the
lem: date/time in Server Setup.
• Faulty connection between the image- 4. Shut down and open the imagePRESS Server, and do the fol-
PRESS Server and the printer lowing:
• Service switches are set to an incorrect Reseat the power and data cables to the HDD. Make sure that
mode the data cable is connected to the proper connector on the
• Improper service board cable connec- motherboard.
tion 5. Reinstall the system software.
• Corrupted system software 6. If no airflow or fan noise is evident at the vent holes of the
• Missing, faulty, or dead battery chassis where the chassis fan is located, replace the chassis
• Corrupted BIOS settings on the moth- fan.
erboard 7. Replace the external cables, one at a time.
• Missing or faulty chassis fan 8. Check and reseat the CPU cooling assembly.
• Faulty CPU and/or CPU cooling assem- 9. Replace the CPU cooling assembly.
bly 10. Replace the CPU.
• Faulty HDD or HDD connection 11. Replace the HDD data cable.
• Faulty motherboard 12. Replace the HDD.
13. Replace the motherboard.
A7, A8 Possibly one of the following: 1. Replace the motherboard.
• Faulty motherboard 2. Replace the CPU.
• Faulty or missing CPU
3b, 50, 52, E1 Possibly one of the following: Replace the motherboard.
• Missing or faulty DIMM
• Faulty motherboard

70
 5. TROUBLESHOOTING

Symptom Possible cause Suggested action

55 Possibly one of the following: 1. Check and reseat the DIMM.
• Missing or faulty DIMM 2. Replace the DIMM (“DIMM” on page 22).
• Faulty motherboard 3. Replace the motherboard.
90 • Faulty motherboard Replace the motherboard.
FF (during the start- Possibly one of the following: 1. Replace the motherboard.
up, imagePRESS • Faulty motherboard 2. Replace the CPU.
Server hangs dis- • Faulty or missing CPU
playing FF)
NOTE:
FF shown after the imagePRESS Server becomes Idle or
shortly at the startup does not indicate an error status.

Any other code that • Faulty motherboard 1. Make sure that you reseated the internal cable connections
the system hangs on and verified system components.
before reaching the 2. Replace the motherboard.
idle state
Startup
imagePRESS Server One of the following: 1. Check and reseat the printer interface cable between the im-
starts up and then • Faulty connection between image- agePRESS Server and the printer.
shuts down PRESS Server and printer 2. Replace the printer interface cable.
• Corrupted security chip 3. Listen for the power supply fan and feel for airflow.
• Faulty power supply 4. If you do not feel air from the power supply fan, you may need
• Faulty motherboard to replace a faulty power supply.
• Faulty CPU 5. Replace the motherboard.
• Faulty printer interface board 6. Replace the CPU.
7. Replace the printer interface board.
imagePRESS Server One of the following: 1. Reboot the printer and wait for the printer and the imagePRESS
starts up, but the • Printer interface firmware has been up- Server to start up and reach Idle.
Fiery screens on the graded and a system reboot is required
printer touch panel • Faulty connection between the image-
are unavailable for PRESS Server and the printer NOTE:
more than 15 mi- Note: If you press the Fiery icon on the printer touch panel
nutes before the imagePRESS Server finishes the startup process,
“TCP connect error” appears on the printer touch panel.
Press OK to return to the Home screen, and wait until the
imagePRESS Server reaches Idle.

2. Verify that the imagePRESS Server and the printer have the
same time and date information. If the time and date informa-
tion do not match on both devices, the Fiery icon may fail to
appear.
For information on how to check and set the time and date on
the imagePRESS Server, see Configuration and Setup, which
is part of the user documentation set. For information on how
to check and set the time and date on the printer, see the
printer documentation.
3. Reboot the imagePRESS Server.
4. Check and reseat the cable connections between the image-
PRESS Server and the printer.
5. Replace the external cables one by one.

71
 5. TROUBLESHOOTING

Symptom Possible cause Suggested action

imagePRESS Server One of the following: 1. Make sure that the imagePRESS Server service switches are
starts up, and stays • Service switches are not set for Normal both set to OFF for Normal operation (away from “ON”).
on, but does not operation 2. Power off/on the imagePRESS Server.
reach Idle • System software is corrupt
• Hard disk drive is faulty
• Missing or faulty DIMM(s), or faulty NOTE:
DIMM connections To power off the imagePRESS Server, power off the printer
• Motherboard is faulty using the main power switch on the front.
• CPU missing or faulty
3. Reinstall the system software.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
7. Check the DIMM(s) and reseat them to remove any oxidation
on the connectors.
8. Replace the motherboard.
9. Replace the CPU.
User authentication Faulty printer interface connections Check connections of the printer interface board and replace as-
feature of the printer sociated cables or the printer interface board, if necessary.
does not work
System problems
Clock is slow; time One of the following: 1. Replace the battery on the motherboard, and then update the
listed on Configura- • Missing or dead battery on the mother- time in imagePRESS Server Setup.
tion page is earlier or board For information about imagePRESS Server Setup, see Con-
later than the actual • Faulty motherboard figuration and Setup, which is part of the user documentation
time set.
2. Replace the motherboard.
System performs One of the following: 1. Check that the DIMM is installed in the correct slot (DIMM-A0)
slowly or hangs peri- • Missing or faulty DIMM(s), DIMM instal- (“DIMM” on page 22).
odically led in wrong slot, or faulty DIMM con- 2. Reseat to remove any oxidation on the connector.
nections 3. Reseat the cables to the hard disk drive.
• Faulty hard disk drive 4. Replace the hard disk drive cable.
• Overheated or faulty CPU 5. Replace the hard disk drive.
• Faulty motherboard 6. Make sure that the CPU on the motherboard is present and
firmly seated and that the fan cable is connected.
7. Replace the CPU.
8. Replace the motherboard.
Enclosed chassis fan Fan is faulty Replace the chassis fan.
is noisy, or is not
spinning
System software installation
imagePRESS Server One of the following: 1. Make sure that the imagePRESS Server service switch 1 is
remains on for 30 mi- • Service switches are set to the wrong set to ON and service switch 2 is set to OFF.
nutes (or longer) after mode If the service switches are in the wrong position, power off the
beginning installation • imagePRESS Server must be reset imagePRESS Server, set the switches correctly, power on,
• Faulty USB flash drive and allow the installation to resume.
• Faulty hard disk drive cable or hard disk 2. Power off the imagePRESS Server, wait 10 seconds, and then
drive power on again.
• Corrupted CMOS 3. Check the LED on the USB flash drive.
• Faulty motherboard If the LED is not blinking (remains off or solid), the flash drive
• Faulty CPU may be improperly seated. Power off the imagePRESS Serv-
er, reseat the flash drive, power on, and then allow the instal-
lation to resume.
4. Retry the installation using a different USB flash drive.
5. Reseat the cables to the hard disk drive.
6. Replace the hard disk drive cable.
7. Replace the hard disk drive.
8. Replace the motherboard.
9. Replace the CPU.

72
 5. TROUBLESHOOTING

Symptom Possible cause Suggested action

During installation, One of the following: 1. Power off the imagePRESS Server, reseat the flash drive,
the LED on the flash • Faulty or improperly seated USB flash power on, and then allow the installation to resume.
drive remains off or drive 2. Retry the installation using a different USB flash drive.
solid (not blinking) • Faulty motherboard 3. Replace the motherboard.
• Faulty hard disk drive 4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
The LED on the im- Failed to retrieve product information. It is If the imagePRESS Server is found, the hardware might not have
agePRESS Server not imagePRESS Server. initialized properly to retrieve the product name.
shows error codes
EE - > 11.-> EE ->
11....
The LED on the im- This is not supported server. Product information is found, but the installer does not support this
agePRESS Server product.
shows error codes
EE - > 02.-> EE ->
02..
The LED on the im- Hard disk drive is missing. Check the imagePRESS Server to verify the hard disk drive instal-
agePRESS Server lation.
shows error codes
EE - > 09.-> EE ->
09....
The LED on the im- Failed to format the hard disk drive. Replace the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted im- 1. Run Windows Disk Error Check on the USB device.
agePRESS Server age file, or your hard disk drive cannot be 2. Prepare the USB device again using the Fiery USB Setup Tool.
shows error codes accessed. 3. Use another computer with an external connection to format
EE -> 44.-> EE -> the hard disk drive, if the installer cannot write to the hard disk
44.... drive.
4. If the above actions do not work, replace the hard disk drive.
The LED on the im- Failed to install bootloader. 1. Use another computer with an external connection to format
agePRESS Server the hard disk drive, if the installer cannot write to the hard disk
shows error codes drive.
EE - > 45.-> EE -> 2. If the above actions do not work, replace the hard disk drive.
45....
Backup and restore
The LED on the im- Failed to mount hard disk drive partition. The imagePRESS Server is not properly installed. Reinstall the
agePRESS Server imagePRESS Server.
shows error codes
EE - > 21.-> EE ->
21....
The LED on the im- Failed to format the hard disk drive. Replace the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted im- 1. Run Windows Disk Error Check on the USB device.
agePRESS Server age file, or your hard disk drive cannot be 2. Prepare the USB device again using the Fiery USB Setup Tool.
shows error codes accessed. 3. Use another computer with an external connection to format
EE -> 44.-> EE -> the hard disk drive, if the installer cannot write to the hard disk
44.... drive.
4. If the above actions do not work, replace the hard disk drive.
Network
If you suspect a network problem, keep in mind the following:
• If the imagePRESS Server does not appear in the list of printers on the network, there may be another device on the network with
the same Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.

73
 5. TROUBLESHOOTING

Symptom Possible cause Suggested action

Unable to connect to One of the following: 1. Make sure that the network cable is the correct type and con-
the network; or nei- • Wrong cable. Do not use a crossover nected to the designated LAN port on the imagePRESS Server
ther LED on the cable. connector panel.
10/100/1000BaseT • Wrong port. Do not use the printer port. 2. Check the cable connection to the network.
network connector is The printer port is reserved for the print- 3. Replace the cable with a new or tested cable.
lit er and for installing system software 4. Request that the network administrator check Network Setup.
from a PC. 5. Request that the network administrator check other devices on
• Faulty network cable or connection the network.
• Faulty network If other devices are not functioning, there could be a problem
• Faulty Ethernet port on the mother- with the network.
board 6. If the rest of the network is functioning properly and the prob-
lem persists, replace the motherboard.
System starts up One of the following: 1. Request that the network administrator change the default in
slowly (seems to • Normal behavior imagePRESS Server Network Setup.
hang) and the Con- System is searching for a nonexistent 2. If neither LED on the designated network port is lit on the im-
figuration page dis- DHCP server. agePRESS Server, check the cable connection to the image-
plays an error on the DHCP is enabled by default on the im- PRESS Server and the network. Make sure that the cable is
“IP Address” line un- agePRESS Server, but the customer’s the correct type.
der “Network Setup” network is not using DHCP. 3. If the network cable is the correct type and is properly con-
• If the customer’s network is using nected to the imagePRESS Server, connect a new network
DHCP: cable to the imagePRESS Server.
• Network cable or connection is 4. Request that the network administrator check other devices on
faulty the network.
• Network is faulty If other devices are not functioning, there could be a problem
• Faulty Ethernet port on the moth- with the network.
erboard 5. Replace the motherboard.
Scanning
Problems with scan- • Loose, incorrect, or missing connection 1. Check and reseat the printer interface cable between the im-
ning or sending files between the imagePRESS Server and agePRESS Server and the printer.
printer 2. Power off/on the printer.
• The printer does not have an IP ad- 3. Replace the printer interface cable.
dress
Printing

NOTE:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the printer itself does not need servicing or adjusting.

Test page fails to Print engine is not ready to print 1. Make sure that the printer is powered on and ready to print.
print 2. Check the printer touch panel for indications or messages
about the printer status.
There is a problem with the connection be- 1. Make sure that the imagePRESS Server LED is lit. If not, press
tween the imagePRESS Server and the the power switch to turn on the imagePRESS Server.
printer 2. Power off/on the printer.

NOTE:
Power off the printer using the main power switch on the
front.

3. Make sure the network and scanning options are available

from the printer touch panel.
4. Check again that the printer interface cable is present and
properly connected to the imagePRESS Server and the print-
er.
5. Check again that the printer interface board is present and
properly connected to the motherboard.
6. Replace the printer interface cable.
7. Replace the printer interface board.
8. If the problem persists, you may need to service the printer.
Corrupted system software Reinstall system software.

74
 5. TROUBLESHOOTING

Symptom Possible cause Suggested action

Test page fails to Faulty hard disk drive Replace the hard disk drive.
print If replacing the hard disk drive does not correct the problem, make
sure you install the old hard disk drive back into the imagePRESS
Server.
imagePRESS Server PostScript error Make sure that Print to PostScript Error in Setup is set to Yes.
appears in the list of Check for error messages on the imagePRESS Server output.
printers on the cus- Application problem 1. Print a job from a different application to determine if the prob-
tomer’s workstation, lem is associated with a particular application.
but certain jobs do 2. Make sure that the connection between the imagePRESS
not print Server and the workstation is working by downloading a test
page from the workstation or printing a simple file, such as a
text file.
3. Resend the problem file.
Configuration page is • Missing, incorrect, or faulty DIMM 1. Check the DIMM and reseat them to remove any oxidation on
completely or mostly • Corrupted system software the connectors.
blank 2. Reinstall system software.
3. Replace the motherboard.
A print job stalls or PostScript or application error 1. Cancel the imagePRESS Server print job.
stops after one or a 2. If this fails to clear the problem, power off/on the printer.
few pages Missing, incorrect, or faulty DIMM(s), or faul- 1. Power off the imagePRESS Server; check for missing DIMMs
ty DIMM connections and reseat the DIMMs to remove any oxidation on the con-
nectors.
2. Replace the motherboard.
Color quality is not Problem with the printer Test the printer and service, if necessary (see the service docu-
consistent mentation that accompanies the printer).
File or application problem 1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file or
application problem.
Out of calibration or calibration information/ 1. If you suspect that a custom calibration setting is causing the
curves on the active partition are corrupted problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the imagePRESS
Server. For details, see Color Printing, which is part of the
user documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Print quality is poor Missing or outdated printer description file Make sure that the appropriate printer description file is installed.
Application cannot find the appropriate print- For information about printer files, see Printing, which is part of the
er description file user documentation set.
Problem with the printer Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).

75
 5. TROUBLESHOOTING

Symptom Possible cause Suggested action

Print quality is poor Out of calibration or calibration information/ 1. If you suspect that a custom calibration setting is causing the
curves on the active partition are corrupted problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the imagePRESS
Server. For details, see Color Printing, which is part of the
user documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Pages come out Loose cable connection between the im- 1. Check again the printer interface cable and connection at the
blank, or tinted with agePRESS Server and the printer imagePRESS Server and the printer.
green or some other 2. Power off/on the printer.
color 3. Replace the printer interface cable.
Problem with the printer Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
If the user can print the Configuration page from the printer touch panel but cannot print a job from a computer on the network, request
that the site administrator do the following:
• Check all printer components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address)
match the settings used in the network.

NOTE:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.

■ Checking the network

Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the
imagePRESS Server. Problems may also arise when printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a imagePRESS Server malfunction. The
customer’s site administrator can eliminate many printing problems without requiring you to make a service call. The site
administrator deals with:
• Error conditions on the printer
• Network connection problems that result in the printer not appearing in the list of printers on the customer’s computers

NOTE:
If the printer does not appear in the list of printers on the network, there may be another device on the network with the same
IP address.

• Conflicting network settings in Setup and on the customer’s computers

• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer description files

76
 5. TROUBLESHOOTING

■ Printing to the imagePRESS Server

If the customer can print the imagePRESS Server Test Page but cannot print a job from a computer on the network, you may
have to make a service call. However, first make sure that the site administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway
address) match the settings used in the network.
When you make a service call, check the imagePRESS Serverconnector panel to make sure that the appropriate network
connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a
Test Page to make sure that the printer does not need servicing or adjusting. Also, make sure that the correct paper is being
used in the printer.

NOTE:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.

● If the printer does not print

The following table lists possible causes and solutions when the printer does not print.

Table 1: Causes and solutions when printer does not print

Possible Cause Solution

Is the power on? • Turn on the imagePRESS Server using the power switch and the printer power switch.
Are the cables between the imagePRESS • Make sure that the printer interface cables are completely and correctly connected to
Server and the printer connected? the printer and the imagePRESS Server.
Is the specified paper loaded? • Load the specified paper in any of the input trays.
Can you print a Test Page from the printer • If you cannot print the Test Page, the printer may be out of order.
driver? • You may need to service the printer.
Is the enclosed fan present andfunctioning? • Verify that the enclosed fan is present, oriented correctly, and functioning (“To reinstall
and verify the imagePRESS Server” on page 44).

● Other printing problems

The following table lists other printing problems and what to do about them.

Table 2: Other printing problems

Problem Action
An image is printed on the reverse side of • Reload the paper in the paper tray upside down.
the paper.
Multiple pages are fed through the printer at • Remove all the pages from the paper tray and fan them gently before reloading.
once.
Paper misfeeds occur frequently. • Check the paper size settings.
• Use the recommended paper.
• Avoid using curled, folded, wrinkled, perforated, or glossy paper.
It takes too long to complete the print job. • The data is so large or complex that it takes additional time to process.
• If the Data indicator is blinking, data is being processed.
• Wait until it is finished.

Cleaning the imagePRESS Server

The accumulation of dust on the fans may cause the following problems.
• High temperature inside the chassis
• Noise from the fans
• Short-circuit or damage on the board assembly
As a regular maintenance, it is important to remove dust on the fans and air duct to keep the airflow inside the chassis.

77
 5. TROUBLESHOOTING

WARNING:
Before you open the imagePRESS Server, it is strongly recommended that you review “Tools you will need” on page 3to
avoid injury or damage to the imagePRESS Server.

In addition, keep the following in mind:

• To prevent inhaling dust, make sure to wear a mask when cleaning inside the chassis.
• If possible, create a backup of the current system before cleaning the imagePRESS Server (see “Backing up and restoring
the system configuration” on page 47).
• When cleaning the imagePRESS Server, make sure to move the imagePRESS Server to a place where the stirred dust does
not cause any problems.
• Use appropriate cleaning tools.
• Vacuum cleaner
Use vacuum cleaner only to remove the accumulated dust outside the chassis.
• Air dust blower
Use a air blower when you remove the dust on the fans, or other area where the vacuum cleaner nozzle cannot be used.
• To maintain the air flow inside the chassis and prevent the temperature rising, make sure to clean the following locations.

Figure 33: Cleaning locations

No. Name
1 Chassis fan - use the vacuum cleaner from outside of the chassis.
2 CPU fans - use air dust blower

• After completing the cleaning, reassemble the imagePRESS Server and verify its functionality (see “To reinstall and verify
the imagePRESS Server” on page 44).

Troubleshooting information
You can collect the troubleshooting information when a printing or processing error occurs. The information can be sent to support
department of your sales company for the troubleshooting resource.
You can create the following information.
• Job Error Report
• System Logs
For the successful problem diagnosis, we recommend that you collect the Job Error Report, System logs, and the Printer Device
Logs at the same time,
For the procedure of collecting the Printer device logs, see the service manual of the printer.

■ Job Error Report

Job Error Report contains the important troubleshooting information that the technical support personnel can use to solve
customer issues. When a user encounters a job error, system fault, or any unexpected output while printing a job, the user can
generate a report from Command WorkStation. The Job Error Report is a collection of job files, logs, and server information in a
zip file, and it is available from both Mac OS and Windows versions of Command WorkStation.

78
 5. TROUBLESHOOTING

NOTE:
The error log entries are overwritten after a period of time. To ensure the error logs contain the relevant information, create the
job error report as soon as possible after the error is observed. Create the job error report before rebooting the imagePRESS Server
and if possible, before any additional print jobs are processed or printed.

● To create a job error report

1. In Command WorkStation, select a job in the Printed or Held list.
Only one job error report can be created at a time. If multiple jobs are selected in Job Center, the Create Error Report button
is not available.

2. If accessing from a Windows client computer, press Ctrl and right-click the job. If accessing from a Mac OS client
computer, press Command+Control and right-click the job.

3. In the shortcut menu, click Create Error Report.

4. Enter information about the job error.

a Enter any comments and additional details in the text field. The followings are recommended:
• Date and time error occurred
• Observed error codes, if any
• Description of expected result
• Description of incorrect result
• Steps for how error occurred
• Frequency of error (such as single event, rarely, sometimes, frequently, always)
• Whether the error has occurred with more than one file
• Whether the file selected for the report is the same file that had the error
• Operating system version, if the print job was sent from a client computer
• Version of imagePRESS Server user software installed
• Description of any other actions performed on the imagePRESS Server during the same time period

b Optional: To include the raster in the report, select Rasters.

The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the
report. In this case, it may be useful to provide it separately.

c Optional: To include color profiles in the report, select Color Profiles.

Color profiles can be useful to include if they are custom profiles and the print colors are incorrect.

d Optional: To include the email log in the report, select Email log.
The email log can be useful to include if the file was submitted by email.

e Optional: To include the native source file in the report, click Add +.
The native source file can be useful to include if the job does not process or print. However, it may exceed the allowed
size of the report. In this case, it may be useful to provide it separately.

5. Attach any additional related files to the report.

The job error report size can be up to 2GB. If the selections and attachments result in a report larger than 2GB, the report
must be reduced in order to be completed.

6. Optionally, if any print jobs are considered confidential, remove the job files before sending the zip file to technical
support.

7. Save the job error report.

■ System Logs
The imagePRESS Server provides the ability to download system logs that can be sent to the technical support for diagnostic
purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

● To download the system logs

1. Access Configure.

2. Select Fiery Server > System Logs > Download.

3. Specify the location and save the system log file.

79
6 INSTALLATION
PROCEDURE
Before Connection.............................. 81
Installation Procedure......................... 83
Settings After Installation.................... 91
 6. INSTALLATION PROCEDURE

Before Connection Essential Items to Be

Performed Before Installation
Installing the License • Turn OFF the main power of the host machine, and
disconnect the power plug from the outlet.
Be sure to take out the license certificate included in the
package and obtain the license key in advance. Make the
setting of this equipment by the Web browser in the Control WARNING:
Panel. • If performing work without disconnecting the
power plug of the host machine, it may cause
electrical shock.
Register the license by the following procedure.
• If disconnecting the power plug without
turning OFF the main power, it may cause
damage of the machine.
1. Log in to the host machine as an administrator
(mode).
• When turning OFF the main power, follow the below
procedure.
NOTE: 1. Turn OFF the main power switch of the host
When [System Manager Information Settings] is set, it is machine.
required to log in as a system manager in accordance with 2. The display in the Control Panel and the lamp of the
instructions from the user administrator.
main power are turned off.

2. Select Settings/Registration > [Management Check When Connecting the

Settings] > [License/Other] > [Register License].

3. Enter the license key of the Web browser.

Power Plug to an Outlet
Example: 8888-7777-6666-5555-4444-3333 1. When connecting the power plug of this equipment to an
outlet, be sure to use an outlet of a system different from
4. Press [Start] > [OK].
that of the host machine.
5. Turn OFF and then ON the main power switch to 2. Be sure to install this equipment near an outlet so that
determine the registration. the power plug can be disconnected right away in case
of emergency, and do not put anything around the power
plug.
The IP addresses for
communication between the host
Securing Space for
machine and server are set
automatically Installation
A space of 200 mm or more is required from the back of this
equipment.
1. Enter service mode, and set the setting value to "3".
COPIER > OPTION > INT-FACE > IMG-CONT 200 mm or more Equipment
2. Exit the Service Mode.
Rear

Front

Checking the Contents

NOTE:
Power Cord: The connector has a different shape
depending on locations. Use the correct power code to
match the location/area of installation. Make sure not to
leave unused power code at the site.

81
 6. INSTALLATION PROCEDURE

1x 1x

1x 2x

1x
Europe x 2
1x USA x 1

1x 1x

Cross Ethernet Straight Ethernet

Cable Cable (3.0 m)
(for network connection)

Stepped Screw
4x M4x9 2x
1x

Binding M4x8
Screw with
1x
Toothed Washer TP; M3x6 10x
4x Use 6 of them

<Others>
• Including guides

Installation Outline Drawing

82
 6. INSTALLATION PROCEDURE

Installation Procedure
4.
Installing the Open I/F PCB NOTE:
Ask the user to keep the removed Face Cover.

1. 2x

4x

2.
NOTE:
The removed screws will be used in step 8.
1x

5.

1x 1x

3.
2x

NOTE:
The removed screws will be used in step 8.

83
 6. INSTALLATION PROCEDURE

6. 8.
NOTE: NOTE:
Ask the user to keep the removed Bypass PCB. Use the screws removed in steps 4, 5, and 6.

2x
2x

1x

M3x6

1x

6x

NOTE:
The removed screws will be used in step 8.

9.
7. CAUTION:
• Uniformly push in the Main Controller PCB 2 with
both hands until it stops.
• Install the Main Controller PCB 2 while paying
1x attention not to trap cables.

M3x6

84
 6. INSTALLATION PROCEDURE

10. 12.
CAUTION: CAUTION:
• Be sure to turn over the 2 Lock Levers, and push When installing the Box Left Cover, be careful not to
in the Main Controller PCB 2. trap cables.
• When installing the screws, install the lower screw
first and then the upper one.
• Be sure to perform the work in the order from 1 to
5 in the figure because the connector of the Main 4x
Controller PCB 2 may not be connected.

2x

Installing the imagePRESS

Server

11. 1.
NOTE:
The other end of the Interface Cable will be connected in
2x
"Installing the imagePRESS Server".

2x

85
 6. INSTALLATION PROCEDURE

2. 3.
NOTE: NOTE:
Hook the Support Plate to the screw (right side) loosened Hook the Support Plate to the screw (left side) loosened
in step 1, and install it in the direction of the arrow. in step 1, and install it in the direction of the arrow.

TP TP
M3x6 M3x6

1x
1x

4.
NOTE:
Tighten the 2 screws loosened in step 1.

2x

86
 6. INSTALLATION PROCEDURE

5. 7.
NOTE:
Stepped Screw M4x9 Use the 4 screws removed in steps 6.

CAUTION:
2x Be sure to install it in the correction direction.

4x

6.

8x

8.
NOTE:
Hook the imagePRESS Server to the 2 Stepped Screws
(M4x9) tightened in step 5 to install it.

Binding;
Screw with
M4x8
Toothed Washer

4x

NOTE:
The removed 4 screws will be used in step 7.

87
 6. INSTALLATION PROCEDURE

9. 11.
1x

2x

12.
Cross Ethernet
Cable

1x 1x
10.

88
 6. INSTALLATION PROCEDURE

13. 15.
CAUTION:
Use the correct power cord to match the location/area
of installation. Make sure not to leave unused power
cord at the site.

1x

14.
CAUTION:
Be sure to use the network cable with Category 5e or
higher. 2x
In addition, a shielded type (STP cable) is
recommended. When using the non-shielded type
(UTP cable), it may influence the surrounding
electronic equipments via network cable.

Straight Ethernet
Cable (3.0 m)
(for network connection)

1x

16. Connect the power plug to the outlet of the host

machine.

17. Connect the power plug to the outlet of the

imagePRESS Server.

CAUTION:
Be sure to use an outlet of a system different from that
of the host machine.

18. After turning ON the imagePRESS Server power,

turn ON the main power switch of the host machine.

19. When the message "Turn ON the main power of the

host machine again." is displayed on the Touch
Panel, turn OFF the main power switch.

89
 6. INSTALLATION PROCEDURE

20. Turn ON the main power switch of the host machine

again.

21. Check that the value of the following service mode

is "465".

COPIER > OPTION > INT-FACE > CNT-TYPE

90
 6. INSTALLATION PROCEDURE

Settings After Installation Settings After Installation

Setting of the Display Range of 1. Select [Fiery] from the main menu on the host
machine's LCD.
the Web Browser

1. Select Settings/Registration > [Function Settings] >

[Web Access] > [Settings] > [Privacy Policy and
Regulations], and set the following items to "ON".
• Full Screen: ON
• Hide Buttons in Toolbar: ON
• Hide Address in Toolbar: ON

2. Select [Login] to log in as a system administrator.

Input of password :
A password input screen is displayed at the time of
installation.
Entering "Fiery password" in the password field displays
the setting screen.

The display range of the Web browser is extended. NOTE:

On the Fiery Server Configuration page, look for ID in the
BIOS Setup section. The alphanumeric characters in the
ID field is the default password.(Print the Configuration
page: Press the Fiery logo, then press [Info] > [Print
Pages] > [Configuration].)

91
 6. INSTALLATION PROCEDURE

Check that the items in the General Setup are set, and
perform [Save Changes] even if there is no change.
3. Select [Tools] > [Setup].
The setting will not be completed unless [Save Changes]
is pressed.

5. Press [Exit Setup] after all settings are completed.

4. Check the settings of server, network, printer and

PDL, and press [Save Changes] even if there is no
change.
At that time, the setting will not be completed unless
[Save Changes] is pressed.

6. The confirmation screen will appear, and then press

[Reboot Now].

Example : Select [Server] > [General].

2
1 7. The imagePRESS Server will be restarted (approx.
10 min.).

Checking the Operation After

Making the Settings
Output Test Page and Configuration by the following
procedure, and check the connection between the host
machine and this equipment as well as the settings of this
equipment.

92
 6. INSTALLATION PROCEDURE

1. Select [Fiery] from the main menu on the host 4. Press [Yes].
machine's LCD.

Connecting to the Network

Ask the network administrator to connect to the network,
2. Select [Login] to log in as a system administrator. make settings and output the test print.
A password input screen is displayed at the time of Refer to "Configuration and Setup" in User's Manual for
installation. Entering "Fiery password" in the password details of checking work.
field displays the setting screen.

NOTE:
Executing Image Quality
On the Fiery Server Configuration page, look for ID in the Adjustment
BIOS Setup section. The alphanumeric characters in the
ID field is the default password.(Print the Configuration Execute the image quality adjustment shown below at
page: Press the Fiery logo, then press [Info] > [Print
installation. (Refer to "Installation" in Service Manual for host
Pages] > [Configuration].)
machine.)
• Auto Gradation Adjustment
• Register Paper to Adjust
• Execution of Correct Shading
• Auto Correct Color Tone Settings (Only when installing
the Image Reader Unit)

3. Select [Info] > [Print Pages] > [PS Test Page].

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