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answers for a questuosn

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Alexandra Zaporozhets
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12 views

answers for a questuosn

Uploaded by

Alexandra Zaporozhets
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

As a sales manager, I consider myself a responsible, hardworking,results-


oriented, collaborative, and creative worker. To provide quality service to the
customers, I am always detail-oriented, deeply involved in customer’s needs, and
ready to solve any issues piping up during the selling process. To remain resilient
helps me deal with setbacks and see them as learning or training opportunities.
Rational thinking allows me to maintain my objectivity while effectively controlling the
conversation and organizational skills help prepare for the day or week ahead.
Furthermore, I am open-minded and have a strong willingness to learn new selling
techniques and collaborate with sales representatives on my team.

2. a)Before answering the question, you need to be sure that you are talking solid
and confident.

Unfortunately, nowadays, unscrupulous quality service in companies exists. We are


sorry that you became a victim of a scammer previously.
We would like to share more deeply about our company's mission and make sure
that we provide quality and transparent service :
http://liveandstudy.eu/ (you can find full descriptions on the front page) or spell all
the missions out.
Additionally, you may see satisfied testimonials from our customers and make sure
that we are providing quality and useful service for our customers.

b) To be prepared that the client will ask for a discount, prepare in advance for the
trading zone (min that they are ready to give), and come up with a discount
substitute (for example, as a gift for a car, instead of a discount), prepare certain
conditions.
- To isolate the issue of price and discounts, first try to understand whether the client
wants to buy this product, to use this offer.
For example, Mike, the question of discounts can be discussed as a whole, let's only
first determine which equipment, which product will suit you. And we will discuss the
discount additionally, and I will try to coordinate with the leader.
- Use the technique "remove something"
Mike The cost of this service is $ 500 it includes it (we describe absolutely everything
that includes the property-highway), see that it is less valuable for you, we will
remove it, and try to coordinate the new value :)

Very often everything needs to be, and it is difficult for the client to refuse why)

c)Fix and approve the Customer Conditions in advance


In any step that concerns finance and rights, it is important to observe order and
sustainability. You need to have what you will rely on, refusing a return or satisfying
it. And the client should know this. It is desirable before he decides to ask for his
money back. This obviously makes the procedure simple and understandable,
removes many questions and leaves no doubt to the client-if something goes wrong,
he knows what to do.
Otherwise, you can become a hostage to your own users and nothing will stop them
from demanding a refund of money from scratch.
Ask why the customer wants a refund and try to offer an alternative way of solving
the situation.

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