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Client B

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Client B

Uploaded by

reychemvercredo93
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Kimberly (Client): Thanks for joining me today!

Before we dive in, I’d like


to give you a quick rundown of how our conversation’s going to go. We’ll
start with a bit about Ripple and your experience so I can get a feel for your
background. Then, I’ll ask about specific services you offer that would align
with my needs – especially around social media, admin support, and
messaging. Finally, we’ll touch on logistics like the trial process, payment
methods, and any additional questions that come up.
Also, if you don’t mind, could you record this session? That way, I can revisit
the details as I make my decision. Does that all sound good to you?

You (Ripple VA Representative): Absolutely, Kimberly! That sounds like a


great plan, and I’ll make sure to record this session for you. Thanks for
letting me know.

Kimberly: Perfect, let’s get started then!

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You (Ripple VA Representative): Hi Kimberly, it’s great to meet you! I’ve


been looking forward to learning more about your work at ‘The Goal Digger
Girl.’ How’s everything on your end today?

Kimberly (Client): Hi there! Thanks for setting this up. Things are
good, just busy as always. There’s always something going on when
you’re running a business, you know?

You: Absolutely, I can imagine! To kick things off, could you tell me a bit
more about your coaching business and what inspired you to create ‘The
Goal Digger Girl’?
Kimberly (Client): Before we dive in, I’d love to know more about you
and Ripple VAs. Could you tell me a bit about your background and
the experience you and your team bring to the table? Do you have a
portfolio or examples of work with clients in similar industries?
Kimberly: That’s fantastic! It’s always reassuring to hear that you’ve
worked with similar businesses. I’d definitely be interested in seeing
some examples if you have them.

Kimberly: Sure! I started ‘The Goal Digger Girl’ as a way to help


women, especially entrepreneurs, step into their purpose and grow
their businesses. It began as a small online community, but it’s
really taken off! Now, I’m coaching, creating content, running social
media, and handling a lot of the admin myself, so it’s been… let’s
just say, a bit overwhelming at times.

You: It sounds like you’re juggling a lot! What’s your vision for your
business over the next year? Are there specific goals you’re hoping to
reach?

Kimberly: Yes, I’d love to see the community grow even more,
especially on social media. I want to expand my reach on Facebook,
Instagram, and LinkedIn. Eventually, I’m looking to scale the
coaching side so I can help more clients without burning myself out.
I’ve also been thinking about expanding my team to help manage
some of the workload, especially with social media and admin.

You: That’s a solid plan! I noticed you’re looking for help with social media,
organic growth, admin, and messaging. Could you walk me through what
your typical day looks like managing these tasks?

Kimberly: Well, a big part of my day is spent planning content,


engaging with followers, and answering messages on all three
platforms – Facebook, IG, and LinkedIn. Then, there’s the admin
side, like organizing client schedules, managing emails, and all
those little tasks that pile up. It’s exhausting, and I often feel like
I’m just putting out fires instead of focusing on growth.
You: That sounds intense! Let’s dive into the specifics a bit more. What’s
currently working well in your social media strategy, and where do you feel
there’s room for improvement?

Kimberly: I think what’s working is the engagement I get from my


community – they’re very responsive. But I’m struggling with
consistency. It’s hard to keep up with everything, and I know I could
do more with organic growth strategies if I had help.

You: Understood. And how much time would you say you’re spending on
admin and messaging every day?

Kimberly: Oh, a lot – probably 2-3 hours, sometimes more. It really


eats into the time I could be spending on actual coaching or working
on new projects.

You: Got it! Based on what you’ve shared, I think having dedicated support
on social media and admin could make a big difference. Here’s what we
could potentially do…

For Social Media Support, we’d have a VA manage your content, help with
organic growth tactics, monitor engagement, and respond to messages on
Facebook, Instagram, and LinkedIn.

For Admin Assistance, we could handle scheduling, email management, and


other day-to-day tasks to lighten your load.

And for Messaging Management, one of our VAs could handle lead follow-
ups and regular client touchpoints, so nothing slips through the cracks.

How does that sound so far?


Kimberly: That sounds really helpful! I like the idea of having
someone to just… take over some of these tasks so I can focus on the
coaching part. I also think I might need more support down the road
as things grow.

You: That makes sense! And I saw you’re open to hiring full-time VAs as you
expand. We could start with part-time support to make sure it’s a good fit,
and then scale up as needed. Plus, I understand you’re considering a
webinar to introduce our services to your network – we’d be excited to
support that and show how our VAs can help entrepreneurs like yourself!

Kimberly: Yes, exactly. I think my audience would benefit from


seeing how they can make use of VAs in their businesses. A webinar
could be a great way to showcase that.

You (Ripple VA Representative): One more thing, Kimberly. Since you’re


considering hosting a webinar to introduce our VA services to your network,
we’d love to know – how can you help us make that a success? What would
you bring to the table to get the word out and make this impactful for your
audience?

Kimberly (Client): Oh, absolutely! I could promote the webinar on all


my platforms – Facebook, Instagram, LinkedIn – where I have a
pretty engaged following. I could also send out email invites to my
subscribers and mention it in my upcoming live sessions. My
audience trusts me, so I think they’d be excited to learn about a
service I believe in!

You: We’d be thrilled to collaborate on that! Now, to wrap things up, what
are your thoughts so far? Is there anything you’d like us to dive deeper into?

Kimberly: No, I think we’ve covered a lot. I like the direction we’re
heading, and I’d be interested in a trial period to see how the VA
support works for me. How would that work exactly? What would the
trial include, and how long would it last?
You: Perfect! If everything sounds good, we can set up a trial and schedule
a follow-up to review how things are going. Thank you so much, Kimberly –
we’re excited to get started and help you reach that next level!

Kimberly: I think a month would give me a better feel for it. And
with the check-ins, that sounds good – it’ll be helpful to see the
results and make adjustments along the way. I’m excited to get
started! Thank you! Looking forward to working together.

Kimberly (Client): If I decide to move forward and hire one of your


VAs full-time, how would the payment process work? Do you offer
flexible payment options, or is there a set structure?

Kimberly: That sounds good! I’d likely prefer monthly payments just
to keep things streamlined on my end. And PayPal works perfectly
for me.

This mock call follows a conversational flow, addressing Kimberly’s needs


and offering solutions in an engaging and personalized way.

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