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Republic of the Philippines

BOHOL ISLAND STATE UNIVERSITY
[Poblacion Norte, Clarin, 6330, Bohol, Philippines]
Office of the Instruction
Balance I Integrity I Stewardship I Uprightness

TEST QUESTIONNAIRE
[College of Hospitality Management]
[General Education Department]
[ 1st Semester, A.Y. 2024 - 2025]

[Midterm Examination] [BSHM 1 A, B, & C]

[GE 2 Purposive Communication] [Fritzie Mae C. Macas]

GENERAL INSTRUCTIONS:
1. Read each statement carefully.
2. Write your answers on a separate sheet of paper.
3. Failure to follow the instructions will be considered wrong.
4. NO ERASURES are allowed!

Test I. Identification

Instruction: Identify what is being asked on the following statements. Write your answer before the number.
_________ 1. The Latin origin of the word “communication”.
_________ 2. Type of communication that involves the use of spoken words.
_________ 3. A barrier to effective listening is characterized by preconceived opinions about the speaker.
_________ 4. A type of oral communication that is viewed as a form of art because it involves styles and
techniques in facing a group of people otherwise known as the audience.
_________ 5. A speech which aims to convince the audience to believe a certain viewpoint, opinion, or idea.

Test II. Multiple Choice

Instruction: Please read each statement carefully and select the correct answer from the options provided.
Write only the letter.

6. The Interactive Communication Model is best described as:

A) A one-way communication process.
B) A dynamic process involving simultaneous sending and receiving of messages.
C) An outdated approach to communication.
D) Focused only on verbal communication.

7. Informative speeches differ from persuasive speeches in that:

A) Informative speeches aim to entertain, while persuasive speeches aim to inform.
B) Informative speeches provide facts, while persuasive speeches aim to change opinions.
C) Both types of speeches use humor.
D) Informative speeches require visual aids, while persuasive speeches do not.

8. An employee misinterprets a colleague’s email due to cultural differences in communication style.

What type of noise is affecting the communication process in this case?
A) Physical noise B) Psychological Noise C) Semantics noise D) Technical noise

9. A teacher uses visual aids and body language to engage students while explaining a complex topic.
What is the primary purpose of the teacher's approach?
A. To deliver a linear message C) To enhance message clarity and effectiveness
B) To foster interactive feedback D) To focus solely on verbal communication

10. A CEO sends out a company-wide email announcing a new policy without providing a forum for
questions. What is the potential drawback of this approach?
A) It encourages employee feedback. C) It establishes clear communication channels.
B) It may lead to misunderstandings or resentment. D) It fosters a collaborative environment.

11. What distinguishes the Interactive Model from the Transactional Model?
A) The Interactive Model includes feedback, while the Transactional Model does not.
B) The Interactive Model views communication as a one-way process, while the Transactional Model sees
it as simultaneous.
C) The Interactive Model focuses on persuasion, while the Transactional Model emphasizes relationships.
D) The Interactive Model considers cultural contexts, while the Transactional Model focuses only on the
message.
12. In which type of organizational structure does crosswise communication typically occur?
A) Only among upper management C). Exclusively within the same department
B) Among employees at different levels and departments D) Primarily in informal settings

13. The term "grapevine" in organizational communication refers to:

A) The official communication channels established by the organization.
B) The informal and unofficial means of sharing information among employees.
C) The process of collecting formal feedback from employees.
D) A structured approach to resolving communication barriers.

14. When considering the advantages of visual communication, which of the following is most
accurate?
A) It is always the most effective form of communication.
B) It eliminates the need for verbal explanation entirely.
C) It helps clarify complex information and improves retention.
D) It is less engaging than oral communication.

15. What is the primary difference between formal and informal communication?
A) Formal communication follows a specific structure, while informal communication is more casual and
spontaneous.
B) Formal communication is always less effective than informal communication.
C) Informal communication occurs only in professional settings, while formal communication is used in
personal interactions.
D) Formal communication does not allow for feedback, while informal communication does.

16. What is the primary difference between verbal and nonverbal communication?
A) Verbal communication relies on spoken or written words, while nonverbal communication uses body
language and gestures.
B) Verbal communication is always more effective than nonverbal communication.
C) Nonverbal communication is exclusively used in formal settings, while verbal communication is used in
informal settings.
D) Verbal communication does not require understanding context, while nonverbal communication does.

17. What is the primary difference between downward and upward organizational communication?
A) Downward communication flows from lower to higher levels, while upward communication flows from higher
to lower levels.
B) Downward communication typically conveys policies, while upward communication focuses on feedback
from employees.
C) Upward communication is always informal, while downward communication is formal.
D) Both types of communication are only relevant in large organizations.

18. During a classroom discussion, how can a teacher’s nonverbal communication affect student
engagement?
A) It has no impact on engagement.
B) It can indicate the teacher's confidence and encourage participation.
C) It may confuse the students.
D) It is only relevant in written communication.

19. What can help mitigate misunderstandings in extended communication scenarios like video
conferencing?
A) Lack of agenda C) Clear agendas and guidelines
B) Informal language D) Minimal participant engagement

20. What is a key benefit of informal communication among friends at a social gathering?
A) It strengthens social bonds and fosters relationships.
B) It requires strict adherence to formal language.
C) It focuses solely on serious discussions.
D) It limits participation to a few individuals.

21. What advantage does formal written communication provide when announcing a new company
policy?
A) Immediate feedback C) Careful editing and a record of the announcement
B) Informal tone D) Flexibility in message delivery

22. What is the primary function of listening in communication?

A) To evaluate the speaker’s ideas.
B) To actively participate and understand the message being conveyed.
C) To wait for a chance to speak.
D) To provide feedback without listening carefully.

23. Which of the following describes discriminative listening?

A) Understanding the speaker's emotions. C) Identifying differences between sounds.
B) Making judgments about the speaker's arguments. D) Listening for entertainment purposes.

24. In what way can understanding the different types of listening improve communication in a team
setting?
A) It allows team members to ignore each other's ideas.
B) It helps tailor responses based on the context of the conversation.
C) It focuses solely on critical listening to evaluate ideas.
D) It discourages empathetic engagement.

25. What might be the consequences of faking attention during a conversation?

A) Improved relationships through surface-level agreement.
B) Deepened understanding of the speaker’s perspective.
C) Erosion of trust and potential conflicts.
D) Enhanced ability to respond appropriately.

26. Why is it important to identify and overcome barriers to effective listening?

A) To ensure personal biases are reflected in conversations.
B) To assert dominance in discussions.
C) To limit interactions with diverse perspectives.
D) To promote a more collaborative and productive communication environment.

27. Reflect on a scenario where critical listening could lead to a misunderstanding. What could have
been done differently?
A) Always agree with the speaker to avoid conflict. C) Focus solely on the speaker's tone.
B) Ask clarifying questions to ensure accurate interpretation. D) Limit the conversation to facts only.

28. How does deep listening differ from selective listening, and why is this distinction important?
A) Deep listening ignores emotions; selective listening includes them.
B)Deep listening is passive; selective listening is active.
C) Deep listening disregards the speaker’s intent; selective listening amplifies it.
D) Deep listening focuses on understanding underlying messages; selective listening filters out details.

29. What is the primary difference between passive listening and active listening?
A) Passive listening involves more feedback than active listening.
B) Active listening requires engagement and response, while passive listening does not.
C) Both involve complete attention to the speaker.
D) Passive listening is more effective in communication than active listening.

30. How do therapeutic listening and empathetic listening relate to each other?
A) They are interchangeable terms used to describe the same process.
B) Therapeutic listening focuses only on problem-solving, while empathetic listening is about emotional
connection.
C) Both aim to understand the speaker’s feelings but differ in their ultimate goals.
D) Therapeutic listening is less effective than empathetic listening in building relationships.

31. What is the primary difference between sympathetic and empathetic listening?
A) Sympathetic listening focuses on evaluating the speaker’s ideas, while empathetic listening seeks to
understand their feelings.
B) Sympathetic listening involves agreeing with the speaker, while empathetic listening involves
understanding their emotions.
C) Sympathetic listening involves ignoring the speaker’s emotions, while empathetic listening involves
reflecting on their feelings.
D) Sympathetic listening involves giving advice, while empathetic listening involves merely listening.

32. What are the four basic methods of delivering speech?

A) Manuscript, memorized, extemporaneous, impromptu C) Oratorical, debate, pitch, motivational
B) Informative, entertaining, persuasive, demonstrative D) Formal, informal, scripted, unscripted

33. Which element of speech delivery is most closely related to the concept of sincerity in
communication?
A) Gestures B) Eye Contact C) Postures D) Diction
34. What is the primary purpose of facial expressions in speech delivery?
A) To distract the audience C) To convey emotions and support the message
B) To demonstrate authority D) To fill silence during pauses

35. How can understanding cultural differences in nonverbal communication improve public speaking?
A) It can lead to more confusion.
B) It allows for the use of universal gestures only.
C) It helps the speaker connect more effectively with diverse audiences.
D) It ensures that all audiences react in the same way.

36. Why is eye contact important in public speaking?

A) It confuses the audience.
B) It shows sincerity and confidence, making the audience feel valued.
C) It allows the speaker to avoid interaction.
D) It has no impact on communication.

37. When delivering an impromptu speech at a community event, which strategy is most effective?
A) Read from a script C) Prepare extensively ahead of time
B) Stay calm and focus on the audience D) Use complex jargon to impress the audience

38. Using credible sources in a speech contributes to the speaker’s ethos by:
A) Making the speech longer and more complex.
B) Providing a foundation of trust and reliability to the audience.
C) Allowing the speaker to skip citing sources.
D) Reducing the need for audience engagement.

Test III. Venn diagram Test IV. Speech Writing

39.Using the Venn diagram below, compare and 40. Write a persuasive speech to encourage your
contrast Extemporaneous and Impromptu Speech in audience to enroll at Bohol Island State University -
terms of their significance and salient features. Clarin Campus. Your speech should be brief and must
include a clear introduction with an engaging hook, at
least three main points that highlight the university's
strengths—such as its academic programs, campus
life, and career opportunities—and a strong conclusion
with a call to action.

___________________________________________
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Rubric for scoring your speech writing:

Criteria Excellent Good Fair Needs Improvement Points
4 3 2 1
Content Clear, relevant, and in- Relevant points with Points are present Unclear or irrelevant
depth arguments. some depth. but lack depth. arguments.
Organization Logical flow with clear Mostly organized with Some organization Disorganized and hard to
structure. minor issues. but unclear flow. follow.
Language Use Persuasive language Generally good Some errors and Frequent errors; unclear
with few errors. language use. limited persuasion. language.
Clarity Ideas are expressed Ideas are mostly clear Some ideas are Many ideas are
very clearly and with minor issues. unclear or vague. confusing or unclear.
effectively.
TOTAL

"Believe you can and you're halfway there." - Theodore Roosevelt

God bless!
- Ma’am Fritz