ecommerce chapter 2
ecommerce chapter 2
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17) Organizations that typically provide an array of services to start-up companies along with a
small amount of funding are referred to as:
A) angel investors.
B) crowdfunders.
C) incubators.
D) venture capital
investors.
18) A specifically details how you plan to find customers and to sell your product.
A) sales analysis
B) business plan
C) competitive strategy
D) market strategy
19) Which of the following is not a community provider?
A) LinkedIn
B) Facebook
C) Priceline
D) Pinterest
20) Which of the following is not a variation of the e-tailer business model?
A) bricks-and-clicks
B) virtual merchant
C) market creator
D) manufacturer-direct
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25) Which of the following was not able to successfully implement a freemium business model?
A) Pandora
B) Dropbox
C) LinkedIn
D) Ning
26) All of the following may lead to a competitive advantage except:
A) less expensive suppliers.
B) better employees.
C) fewer products.
D) superior products.
27) Which of the following is an unfair competitive advantage?
A) brand name
B) access to global markets
C) lower product prices
D) superior technology
28) Which of the following gives a business model the most credibility with outside investors?
A) the firm's management team
B) the firm's value proposition
C) the firm's market opportunity
D) the firm's market strategy
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33) The use by a company of its competitive advantage to achieve more advantage in
surrounding markets is known as .
A) market strategy
B) differentiation
C) leverage
D) focus
34) A wealthy individual who invests personal funds in a start-up in exchange for an equity stock
in the business is referred to as a(n) .
A) incubator
B) angel investor
C) venture capital investor
D) crowdfunder
35) Which of the following is not a key element of an elevator pitch?
A) exit strategy
B) growth metrics
C) legal structure
D) market opportunity
36) A value proposition defines how a company's product or service fulfills the needs of a
customer.
Answer: TRUE /
FALSE
37) Firms that fail to produce returns greater than alternative investments typically go out
of business.
Answer: TRUE /
FALSE
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42) The JOBS Act and issuance of enabling regulations by the Securities and Exchange
Commission allows a start-up company to use crowdfunding to solicit accredited investors to
invest in small and early-stage start-ups.
Answer:FALSE/
TRUE
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46) Portals primarily generate revenue in all of the following ways except:
A) charging advertisers for ad placement.
B) collecting transaction fees.
C) sales of goods.
D) charging subscription fees.
47) The basic value proposition of community providers is:
A) they offer a fast, convenient one-stop site where users can focus on their most important
concerns and interests.
B) they offer consumers valuable, convenient, time-saving, and low cost alternatives to
traditional service providers.
C) they create a digital electronic environment for buyers and sellers to meet, agree on a price,
and transact.
D) they increase customers' productivity by helping them get things done faster and
more cheaply.
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52) On-demand service companies are characterized by the free sharing of resources between the
company and consumers.
Answer: FALSE/
TRUE
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53) All of the following are examples of business-to-business (B2B) business models except:
A) e-distributors.
B) e-procurement.
C) exchanges.
D) e-tailers.
54) What is the primary revenue model for an e-distributor?
A) sales
B) transaction fee
C) advertising
D) subscription
55) W.W. Grainger is an example of which of the following business models?
A) B2B service provider
B) exchange
C) e-distributor
D) industry consortia
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62) Which business strategy involves implementing a new, more efficient set of
business processes that other firms cannot yet obtain?
A) strategy of cost competition
B) scope strategy
C) customer intimacy strategy
D) focus/market niche strategy
63) Which of the following features of e-commerce technology changes industry structure by
lowering barriers to entry but greatly expands the market at the same time?
A) global reach
B) richness
C) interactivity
D) personalization
64) Which of the following is not a primary activity in a firm value chain?
A) outbound logistics
B) finance/accounting
C) operations
D) after-sales service
Difficulty: Moderate
65) A is a networked business ecosystem that coordinates a firm's suppliers,
distributors, and delivery firms with its own production needs using an Internet-based supply
chain management system.
A) value chain
B) value system
C) value web
D) business strategy
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66) If you wished to leverage the ubiquitous nature of the Web to differentiate your product,
you would:
A) enable individual customization of the product by consumers.
B) implement a strategy of commoditization.
C) adopt a strategy of cost competition.
D) develop a scope strategy to compete within a narrower market
segment.
67) A strategy designed to compete within a narrow market or product segment is called a
strategy.
A) scope
B) differentiation
C) cost
D) focus
68) technologies are technologies that enable the incremental improvement of
products and services.
A) Sustaining
B) Differentiating
C) Disruptive
D) Commodity
69) Innovative entrepreneurs and their business firms that destroy existing business models are
referred to as .
A) crowdfunders
B) venture capitalists
C) disruptors
D) angel investors
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70) The term unfit fitness refers to a situation in which employees of a firm have the wrong skills
for the current environment.
Answer: TRUE/
FALSE
71) Scale economies are efficiencies that result from flattening the hierarchy of an
organization. Answer: TRUE/ FALSE
72) A company's strong linkages with its customers increase switching costs.
Answer: TRUE/ FALSE
73) The Internet's universal standards can change industry structure by increasing barriers to
entry and decreasing competition within an industry.
Answer: TRUE/
FALSE
74) Interactivity that enables product customization alters industry structure by increasing
the threat of substitutes.
Answer:TRUE/
FALSE