Kode Dok : F-KPS 029

Revisi :0

UJIAN AKHIR SEMESTER

T.A. 2022/2023

Mata Kuliah : Bahasa Inggris Bisnis I Dosen : Team

Waktu : 100 menit Kelas : IF 22
Hari/Tanggal : Semester : Semester Pendek

I. Read the question carefully and choose the best answer for the following questions!

1. Mrs. Ross : Good morning, Mrs. Gracia. 4. Miss Ann : Well, it is nice to meet
How are you? you, Miss Stefany.
Mrs. Gracia : ________________. Miss Stefany:________________.
Thank you, and you?
Mrs. Ross : Not too bad. What is the best response in the
dialogue above?
What is the best response? a. Thank you, Miss Ann.
a. I am very well. b. Yes, such a good day.
b. How do you do? c. It’s nice meeting you, too.
c. Good morning, too. d. Not too bad, busy as ever.
d. Nice to see you.
5. Ms. Jessica : ______________?
2. Mr. Ronald : Hi, what’s your name? Mr. Johny : I am a graphic designer.
Mr. Nick : My name is Nick Allen,
____ of Apple Inc. in USA. What should be a possible questions?
a. Where do you work?
What should be the best answer? b. What is your hobby?
a. an account manager c. What kind of activity do you like to
b. an accounting manager do?
c. an accounted manager d. What kind of work do you do?
d. an manager accounting
6. How do you mention 6/18 in words?
3. Mr. George : Where is your office situated? a. Six eighteenth.
Mr. Smith : ___________________. b. Sixth eight.
c. Six per eight.
What is the best response in the d. Six over eighteenth.
dialogue above?
a. The situation is good. 7. The price of the Macbook is Rp. 21.550.000.
b. It’s situated at 82 Pilgrim Avenue How do you write these price in words?
MD 20971. a. Twenty-one million five hundred
c. Your office is not far from here. fifteen thousand Rupiah
d. My office can be reached by b. Twenty-one five hundred thousand
walking. Rupiah.
c. Twenty-one million five hundred
fifty thousand Rupiah.
d. Twenty-one five hundred fifteen
thousand Rupiah.

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 8. Taylor : What time is it? a. who is calling?
Drake : It is 9.48. b. is there anything else?
c. can I help you?
How do you write the time in words? d. may I speak to Mr. Wilson?
a. It is nine past forty-eight.
b. It is nine to forty-eight. 13. Mr. Brandon : ________, please!
c. It is twelve past ten. Mr. Jack : Yes, it is 0812400500.
d. It is twelve to ten.
What is the best answer for the
9. Forty-two multiplied by sixty-three is dialogue above?
.............. a. May I have your number
a. Two thousand six hundred and b. May I know your name
forty-six. c. May I help you
b. Two thousand sixty hundred and d. May I take the message
forty-six.
c. Two thousand sixteen hundred and 14. Which is not suitable expression for
forty-six. asking caller’s identity?
d. Two thousand sixteenth hundred a. Who is calling, please?
and forty-six. b. Who is on the line, please?
c. Who is speaking, please?
10. Lecia : Marva, what time do you get d. Who is your boss, please?
up everyday?
Marva : ___________________. What 15. Mr. Brandon :______________?
about you, Lecia? Ms. Jessica : Certainly, J-E-S-S-I-C-A.
Lecia : We have the same time.
What is the best answer for the
What is the best response in the dialogue above?
dialogue above? a. Can you spell your last name?
a. I get up on January 12th, 2018. b. Can you repeat your last name?
b. I get up at 5.25 a.m. in the c. Can you mention your last name?
morning. d. Can you give your last name?
c. I get up in the midnight.
d. I get up in the afternoon. 16. Calvin : Good morning, sir. Welcome
to Novotel Hotel................?
11. Telephoning is an important tool in Andrew : Good morning. I want to
the job especially as the medium of reserve a room, please!
.............. a. May I help you?
a. communicate b. What do you want?
b. communicates c. Do you need a help?
c. communicated d. May I have your name?
d. communication
17. The main goal of customer service is
12. Mrs. Owen : Good morning, Universitas to.......
Teknokrat Indonesia, _____? a. Make the customer wait on information
Ms. Alessia : Good morning, I’d like b. Satisfy the customer’s needs
to make an appointment c. Introduce yourself
to meet Mr. Wilson, please. d. Ask for help

What is the best response in the

conversation above?

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18. One of important things when greeting
someone is.... 25. Becoming number one in industry and
a. laughing providing best product to the
b. making eye contact customers is..........
c. look messy a. company’s business
d. being unfriendly b. company’s vission and mission
c. company’s history
19. A good first impression when meeting d. company’s detail
someone means that....
a. you have caught their attention by 26. A stockholder/shareholder is someone
your personal greeting who....
b. you now can visit their home a. drives the delivery stock truck for
whenever you have time the company
c. you will have a new business partner b. the person who stock the coffee
d. you will be their close partner and tea in the break room.
c. someone who buys or purchases
20. When meeting a guest, a customer stocks in an estableshed company
service must be..... d. person who share products
a. late
b. unprepared 27. An expression used when you firstly
c. polite address someone in the meeting is....
d. unfriendly a. “Hey, what’s up sir”
b. “Good morning, Sir. My name
21. Greeting guests requires...... is....”
a. a smile and handshake c. “How are you bro?”
b. their phone number d. “what time will you meet me?”
c. inappropriate physical appearance
d. offering drink 28. The amount of money that you make
over and above what you spend is.....
22. Building trust with a client you meet a. profit
for the first time requires you to......... b. liquidation
a. bring food c. raw material
b. bring drink d. dividends
c. be on time
d. share your story 29. A partnership is.......
a. generally a small company owned
23. When doing a presentation about our by two or more people
company, we must be..... b. a large corporate facility with many
a. talkactive investors
b. confident c. one man or woman owned
c. messy company with over ten employees
d. fussy d. a company with a lot of employees

24. Detail information about where and 30. The simplest type of business to own
when a company was established and operate is called.....
belongs to.... a. manufacture
a. company’s goal b. investor
b. company’s business c. sole proprietorship
c. company’s history d. company
d. partnership

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B. Answer the following questions!

1. Please introduce yourself! (min. 5 sentences)

2. Please mention and explain your daily activities! (Min. 8 sentences)
3. Please arrange these data into a good telephoning activity!

Receptionist Caller
A. “I am sorry. He is not available at 1. “Yes, you are right. Thank you”
the moment. 2. “When can I contact him?”
B. “Well, ma’am, he is out of town. 3. “Okay, would you tell him to call
Would you like to leave a message me back. My name is Farra, F-A-
and he will contact you later. R-R-A, from B & B Corporation.
C. “You are welcome” My phone number is
D. Let me confirm you again. Your 082511811776.
name is Farra and your phone 4. “I am Farra Arsyila, Mr. Johnson’s
number is 082511811776” secretary. Can I talk to Mr. Bane?
E. “Good morning, Seven Siblings
Corporation. This is Miss Lidnsay
speaking. May I help you?”