Scribd
Upload
4 views

OPERATION MANAGEMENT

Uploaded by

Francis Ti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
4 views

OPERATION MANAGEMENT

Uploaded by

Francis Ti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

OPERATION MANAGEMENT

Interview Guide to Business Firm

1. Overview of Operations
●Can you provide a brief overview of your company's operations and core activities?

●What are the primary products or services you offer?

●How is your operations team structured?

2. Process Management

●What are the key processes involved in your operations?

●How do you map and document these processes?

●Are there any recent changes or improvements made to these processes?

3. Quality Management

●What quality standards or certifications do you follow (e.g., ISO, Six Sigma)?

●How do you monitor and control quality in your operations?

●Can you describe a recent quality issue and how it was resolved?

4. Supply Chain Management

●How do you manage your supply chain and vendor relationships?

●What criteria do you use to select and evaluate suppliers?

●How do you handle supply chain disruptions?

5. Resource Management

●How do you manage and allocate resources (e.g., personnel, equipment)?

●What is your approach to capacity planning and scheduling?

●Are there any challenges you face in managing resources effectively?

6. Technology and Automation

●What role does technology play in your operations?

●Do you use any specific software or systems for operations management?

●How do you approach automation and technology upgrades?

7. Cost Management

●How do you track and manage operational costs?

●What strategies do you use to control or reduce costs?

●Can you provide examples of recent cost-saving initiatives?

8. Performance Metrics

●What key performance indicators (KPIs) do you use to measure operational performance?

●How do you track and report on these metrics?

●Can you share recent performance results and how they were used for decision-making?
9. Risk Management

●What are the main risks associated with your operations?

●How do you identify and assess operational risks?

●What strategies or plans do you have in place to mitigate these risks?

10. Customer Satisfaction

●How do you measure customer satisfaction related to your products or services?

●What feedback mechanisms do you have in place for customers?

●How do you incorporate customer feedback into your operations?

11. Compliance and Regulations

●What regulatory requirements affect your operations?

●How do you ensure compliance with these regulations?

●Are there any recent changes in regulations that impact your operations?

12. Future Planning and Innovation

●What are your short-term and long-term goals for operations?

●Are there any upcoming projects or initiatives to improve operations?

●How do you approach innovation and continuous improvement in your operations?

13. Employee Management

●How do you recruit, train, and retain employees for your operations team?

●What is your approach to employee performance management?

●How do you handle employee feedback and development?

14. Customer and Market Insights

●How do you stay informed about market trends and customer needs?

●How do market trends influence your operational strategies?

●Are there any emerging trends that you are planning to leverage?

These questions should help you get a thorough understanding of a firm’s operations and provide insights into areas for
potential improvement.

You might also like