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10 views3 pages

New Microsoft Word Document

Uploaded by

Nguyễn HàAnh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

What factors should writers consider in selecting an appropriate channel to deliver a


message? What is the difference between a rich and lean channel
a. + Available technology
+ Importance of the message
+ Amount and speed of feedback and interactivity required
+ Necessity of a permanent record
+ Cost of the channel
+ A degree of formality desired
+ Confidentiality and sensitivity of the message
+ Receiver’s preference and level of technical expertise
b. Difference between a rich and lean channel:
- The richness of a channel involves the extent to which
a channel or medium recreates or represents all the information available in the original
message.
- A richer medium, such as a face-to-face conversation or a live video chat, permits more
interactivity and feedback. Richer media enable the sender to provide more verbal and
visual cues as well as to tailor the message to the audience.
- A leaner medium, such as a letter or an e-mail, presents a flat, one-dimensional
message. ]
2. What does anticipating and identifying the audience help a business communicator
prepare a message
- Make decisions about shaping the message. You will discover what language is
appropriate, whether you are free to use specialized technical terms, whether you should
explain the background, and so on.
- Decide whether your tone should be formal or informal, whether the receiver is likely to
respond positively or negatively to your message, or be neutral about it.
- help you adapt your message so it will be effective for both primary and secondary
receivers.
3. Digital communication channels have overtaken face-to-face and voice-to-voice
communication in the workplace. How has this shift changed the fundamental process of
communication?
4. Advantages
5. - It offers convenience, speed, and flexibility
6. - Easy to communicate with multiple people at a time
7. Disadvantages
8 . - The lack of nonverbal cues and tone of voice can lead to
9. misunderstandings and misinterpretations.
1 0 . - impersonal and lack the human touch that is
important
11. in building relationships
1 2 .  Fundamental process of communication remains the important role. More
13. interations and socializing can make the relationship among workers
14. strong
15. Advantages
16. - It offers convenience, speed, and flexibility
17. - Easy to communicate with multiple people at a time
18. Disadvantages
1 9 . - The lack of nonverbal cues and tone of voice can
lead to
20. misunderstandings and misinterpretations.
2 1 . - impersonal and lack the human touch that is
important
22. in building relationships
2 3 .  Fundamental process of communication remains the important role. More
24. interations and socializing can make the relationship among workers
25. strong
26. Advantages
27. - It offers convenience, speed, and flexibility
28. - Easy to communicate with multiple people at a time
29. Disadvantages
3 0 . - The lack of nonverbal cues and tone of voice can
lead to
31. misunderstandings and misinterpretations.
3 2 . - impersonal and lack the human touch that is
important
33. in building relationships
3 4 .  Fundamental process of communication remains the important role. More
35. interations and socializing can make the relationship among workers
36. strong
37. Advantages
38. - It offers convenience, speed, and flexibility
39. - Easy to communicate with multiple people at a time
40. Disadvantages
4 1 . - The lack of nonverbal cues and tone of voice can
lead to
42. misunderstandings and misinterpretations.
4 3 . - impersonal and lack the human touch that is
important
44. in building relationships
4 5 .  Fundamental process of communication remains the important role. More
46. interations and socializing can make the relationship among workers
47. strong
a. Advantages
- It offers convenience, speed, and flexibility
- Easy to communicate with multiple people at a time
b. Disadvantages
- The lack of nonverbal cues and tone of voice can lead to misunderstandings and
misinterpretations.
- Impersonal and lack the human touch that is important in building relationship
4. “You” view
- Employees are encouraged to use mobile worker trip forms promptly for quick
reimbursements
- Customers will be provided with new chip-enabled credit cards to prevent cyber fraud
- Unfortunately, our strict safety policy prevents us from renting power equipment to those
who haven’t demonstrated sufficient skill in its use.
- All employees should fill out the online survey by April 1st. Your feedback will help us
plan a master schedule for summer vacations more efficiently
- Introduce FanMile app that can engage fans in sharing, linking, and subscribing to
content.
5. Writers sometimes use abbreviations such as FYI (for your information) and ASAP (as
soon as possible). Others sometimes use LOL (laughing out loud), 4 u (for you), and gr8
(great). Where would these abbreviations most likely be found, and how do they
contribute to one’s professional message?
- Professional abbreviations like FYI and ASAP are commonly used in formal or business
communications like emails, while informal ones like LOL, 4 u, and gr8 are more found
in casual settings like social media. Using inappropriate language or abbreviations can
negatively affect one's professional image
6. How would knowing that your manager might forward your e-mail to higher-ups affect
how you write your e-mail message? Which characteristics of your e-mail might change
- We might change the way we write our email message. We might be more formal, use
less personal language,and include more information in your email, to make sure that the
higher-ups have all the information they need.

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