CAREER MANAGEMENT

SYLLABUS

June 2021

Written & Delivered By:

 Career Management Module 2

CAREER MANAGEMENT

Overview

Career management is the combination of structured planning and the active management
choice of one's own professional career. Career management was first defined in a social work
doctoral thesis by Mary Valentich as the implementation of a career strategy through
application of career tactics in relation to chosen career orientation.

Career orientation referred to the overall design or pattern of one's career, shaped by
particular goals and interests and identifiable by particular positions that embody these goals
and interests. Career strategy pertains to the individual's general approach to the realization of
career goals, and to the specificity of the goals themselves.

Two general strategy approaches are adaptive and planned. Career tactics are actions to
maintain oneself in a satisfactory employment situation. Tactics may be more or less assertive,
with assertiveness in the work situation referring to actions taken to advance one's career
interests or to exercise one's legitimate rights while respecting the rights of others.

The National Association of Colleges and Employers defines career management as follows:

Identify and articulate one's skills, strengths, knowledge, and experiences relevant to
the position desired and career goals and identify areas necessary for professional
growth. The individual is able to navigate and explore job options, understands and can
take the steps necessary to pursue opportunities, and understands how to self-advocate
for opportunities in the workplace.

The purpose of this module is to develop the learner’s understandings, knowledge, actions, and
skills for career management.

Learners

The learners for this module are primarily 20-36 year old adults who are or soon will be
entering the job market or contemplating a career change.
 Career Management Module 3

Professional Development Credits

Peregrine Global Services is recognized by the Society of

Human Resource Management (SHRM) to offer Professional
Development Credits for SHRM-CP® or SHRM-SCP®.

Learner Hours: 12-15 SHRM PDC: 10

This module may also be relevant for Continuing Education Units/Professional Development
Credits with other organizations to help satisfy professional development requirements.

Learning Outcomes

At the conclusion of this module, learners will be able to:

1. Understand what career management is.

2. Enter the workforce environment with a career management mindset.

3. Do their best and be accountable and responsible.

4. Avoid the workplace pitfalls.

5. Develop as an employee.

6. Understand the employer’s perspective and expectations on career management.

7. Make career decisions.

8. Understand succession planning from an employer’s perspective.

9. Understand employer banding and the employee’s role in supporting that brand.

Curriculum

Section Topics

• Introduction to Career Management

• Overview of Career Development
Section 1: Introduction
o Career Management Process
o Self-Awareness
 Career Management Module 4

o Career Development Planning Career Exploration

o Life-long Learning
o Networking
o Career Management and Planning
o Career Management by Career Planning
o Your Career Planning Goals and Your Employer's Goals
o Why Career Management Is Essential Today
o Jobs vs. Careers
o The Benefit of Career Management
o The Timing of Career Management
o Your Goals vs. Your Employer’s Goals
• Success Tips
• Learning the Business
• Being Part of a Team and Working with Others
o Skills for a Healthy Team Climate
Section 2: The First 90
o Skills for an Effective Group Process
Days of Your Job
o Are We A Team?
• Supporting Your Supervisor
o Ways to Support Your Immediate Supervisor
o Building A Working Relationship with your Supervisor
• Understanding your Personal Strengths and Weaknesses
o Writing Your Own Self-Improvement Plan
• Standing Out without Stepping on Others
o 18 Strategies to Stand Out in the Workplace
• Being Accountable and Responsible
o Accountability Defined
Section 3: Doing Your o Getting Positive Accountability
Best o Making the Accountability Choice
• Internal Customer Service
o Examples of Internal Customers
o Focusing on Internal Customers
• Being and Outstanding Employee
• Anticipating Needs and Being Proactive
o Five Behaviors to be Proactive
 Career Management Module 5

• Avoiding the Pitfalls of Poor Customer Service

• Avoiding the Pitfalls of Bad Attitude
Section 4: Avoiding the
Workplace Pitfalls • Avoiding Emotional and Communication Pitfalls
• Avoiding the Pitfalls of Bad Ethics and Poor Workplace
Compliance
• Learning on the Job
o How to demonstrate your willingness to learn and
grow
• Coaching and Mentoring
o How to Be an Effective Workplace Coach
o How a Mentor Can Boost Your Career Potential
• Performance Review and Appraisals
o The purpose of a performance appraisal
Section 5: Learning, o Benefit for organization
Growing, and Continuous
o Benefit for employee
Improvement
o The performance appraisal process
o Performance Appraisal Methods
• Being an Effective Self-advocate
o Know your strengths and weaknesses
o Know your value to the organization
o Work on your reputation
o Be a team player
o Evolve your self-advocacy
• Understanding Strategy
o What is business strategy?
o Components of a business strategy
o Examples of Business Strategies
• Articulating Your Employer’s Mission, Vision, and Values
o Why do they matter?
Section 6: Understanding
o Mission Statement Creation - What do we do?
Your Employer
o Vision Statement Creation - Why are we here?
o Values Statement Creation - Who are we?
o Do Mission, Vision, and Value Statements Help?
• Understanding Your Employer’s Goals and Objectives
o What are goals?
o What are objectives?
 Career Management Module 6

o Benefits of setting workplace goals and objectives

• Introduction to Career Decisions
o Know About Yourself
o Know About Your Options
o Your Career Decision-making Process
o Making Difficult Career Decisions
• Gaining Experience
• Managing Promotions and Transfers
o Making Promotion Decisions
Section 7: Career
o How Should Compensation Be Measured
Decisions
o Is the Process Formal or Informal?
• Changing Employers
• Changing Your Career
o The Benefits of Career Change
o 10 Steps to a Successful Career Change
• Handling a Termination
o Actions You Should Take
o Actions You Should Not Take
• Succession Planning Meaning and Importance
• Differences Between Career Planning and Succession Planning
Section 8: Understanding
• Succession Planning and Your Career
Succession Planning
• Creating a Succession Plan
• Your Organizational Chart and Your Succession Plan
• Developing Your Employer Brand
o 5 Steps for Implementing an Employer Branding
Section 9: Employer Strategy
Branding Strategy
• Employer Branding Strategies
o A 15-step Guide to Building an Employer Brand
• Summary
o Organizational Career Management
o Key ingredients for career management
Section 10: Summary
o Indicators of Effective Career Management
and Assessment
o Benefits of Career Management
o A Career Management Model
• Assessment
 Career Management Module 7

References & Resources

10 Business Strategy Examples. https://www.indeed.com/career-advice/career-

development/business-strategy-examples
10 negative employee behaviors that undermine success.
https://exclusive.multibriefs.com/content/10-negative-employee-behaviors-that-
undermine-success/business-management-services-risk-management
10 Questions To Better Understand Your Company’s Employer Brand
https://b2b.kununu.com/blog/10-questions-to-better-understand-your-employer-brand
10 Steps to a Successful Career Change. https://www.thebalancecareers.com/successful-
career-change-2058452
10 Ways To 'Find Brave': How To Rise Up, Speak Up And Stand Up Boldly For Yourself.
https://www.forbes.com/sites/kathycaprino/2016/06/15/10-ways-to-brave-up-how-to-
rise-up-speak-up-and-stand-up-boldly-for-yourself/#b96fd5810931
12 Essential Things to Do if You’re Fired. https://www.lifehack.org/articles/work/12-essential-
things-youre-fired.html
15 Ways to Set and Meet Customer Expectations.
https://www.plumvoice.com/resources/blog/15-ways-set-meet-customer-expectations/
18 Powerful Ways You Can Stand Out in a Crowd. https://www.inc.com/lolly-daskal/18-
powerful-ways-you-can-stand-out-in-a-crowd.html
20 Ways to Manage Your Boss. https://www.cnbc.com/id/40531876
25 Tips on How to be Proactive at Work. https://www.thriveyard.com/25-tips-on-how-to-be-
proactive-at-work/
3 Steps to Help Employees Understand Your Objectives and Expectations.
https://www.entrepreneur.com/article/286366
4 Easy Steps to Manage Your Employer Brand. https://www.yoh.com/blog/4-easy-steps-to-
manage-your-employer-brand
4 Ways to Accurately Anticipate Customer Needs. https://aveus.com/4-ways-to-accurately-
anticipate-customer-needs-2/
4 Ways to Gain Job Experience. https://www.fastweb.com/career-planning/articles/the-4-
ways-to-gain-job-experience
5 Career Decisions That Can Backfire And Crush Your Success.
https://www.forbes.com/sites/kathycaprino/2018/02/13/5-career-decisions-that-can-
backfire-and-crush-your-success/#351740c44616
5 Signs You're About To Make a Bad Career Decision.
https://www.forbes.com/sites/melodywilding/2016/11/14/5-signs-youre-about-to-
make-a-bad-career-decision/#6897dbc3207c
 Career Management Module 8

5 Things Not to Do After Getting Fired From a Job. https://www.topresume.com/career-

advice/5-things-not-to-do-after-getting-fired
5 Ways a Mentor Can Boost Your Career Potential. https://www.topresume.com/career-
advice/5-ways-a-mentor-can-boost-your-career-potential
5 ways to eliminate bad customer service. https://www.surveymonkey.com/mp/5-ways-to-
eliminate-bad-customer-
service/?program=7013A000000mweBQAQ&utm_bu=CR&utm_campaign=7170000006
4348497&utm_adgroup=58700005704021004&utm_content=39700052007397610&ut
m_medium=cpc&utm_source=adwords&utm_term=p52007397610&utm_kxconfid=s4b
vpi0ju&gclid=CjwKCAjw7-P1BRA2EiwAXoPWA8zHbN7fnU2_ACgY5Jc-
LQOxmLTiEhhE5qXG7oUjpJ-gkkOvAjmvsRoCfQAQAvD_BwE
5 Ways to Get Recognized as an Outstanding Employee. https://www.inc.com/jeremy-
goldman/5-ways-to-get-recognized-as-an-outstanding-employee.html
5 Ways to Support Your Boss (Without Kissing Up). https://letsgrowleaders.com/2013/02/13/5-
ways-to-support-your-boss/
5 Worst Side Effects of Bad Customer Service (and How To Avoid Them).
https://www.impactbnd.com/blog/5-dangerous-side-effects-of-bad-customer-service
6 Customer Service Pitfalls and How to Avoid Them.
https://www.destinationcrm.com/Articles/CRM-Insights/Insight/6-Customer-Service-
Pitfalls-and-How-to-Avoid-Them-130751.aspx
6 Things New Hires Should Do in the First 30 Days.
https://www.softwareadvice.com/resources/6-things-new-hires-first-30-days/
6 Ways to Advocate for Yourself at Work. https://www.refinery29.com/en-us/how-to-
advocate-for-yourself
6 Ways to Impress Your Boss. https://www.topresume.com/career-advice/6-ways-to-get-your-
boss-to-notice-you
7 Characteristics Of Highly Effective Employees. https://www.vanderbloemen.com/blog/7-
characteristics-of-highly-effective-employees
7 Easy Ways to Support Your Leader. https://www.lollydaskal.com/leadership/7-easy-ways-to-
support-your-leader/
7 Steps to Writing Your Own Simple Self-Improvement Plan.
https://facilethings.com/blog/en/7-steps-to-writing-your-own-simple-self-
improvement-plan
7 Things to Consider Before a Career Change. https://www.themuse.com/advice/7-things-to-
consider-before-a-career-change
7 Things to Do Immediately if You Get Fired. https://www.glassdoor.com/blog/things-to-do-if-
you-get-fired/
 Career Management Module 9

8 Simple Steps to Gaining Valuable Work Experience. https://www.careeraddict.com/find-work-

experience
8 Simple Steps to Making Better Career Decisions. https://www.careeraddict.com/make-career-
decisions
8 Steps to Bouncing Back After Getting Fired. https://www.themuse.com/advice/8-steps-to-
bouncing-back-after-getting-fired
8 tips for improving your work ethic. https://www.naturalhr.com/2017/04/25/8-tips-improving-
work-ethic/
8 Ways To Be Excellent In The Workplace. https://www.vanderbloemen.com/blog/8-ways-to-
be-excellent-in-the-workplace
8 ways to manage promotions: How CIOs can deal with promotions.
https://www.cio.com/article/3521331/8-ways-to-manage-promotions-how-cios-can-
deal-with-promotions.html
9 Career Change Success Stories That Will Seriously Inspire You.
https://www.themuse.com/advice/9-career-change-success-stories-that-will-seriously-
inspire-you
9 Customer Service Pitfalls That Are More Common Than You Think.
https://www.canity.com/resources/9-customer-service-pitfalls-common-think/
Adverse Effects of a Bad Attitude in the Workplace. https://smallbusiness.chron.com/adverse-
effects-bad-attitude-workplace-18249.html
Are You Providing Your Manager with Enough Support? https://www.monster.ca/career-
advice/article/helping-your-manager-at-work-ca
Avoiding The Pitfall Of Poor Teamwork. https://www.sbnonline.com/article/pitfalls-to-avoid-
when-building-teams/
Be Proactive: Give Your Customers What They Need Before They Ask for It.
https://www.forbes.com/sites/bradbirnbaum/2018/08/07/proactive-
service/#6cb8bc57795e
Beginner’s guide to succession planning: Steps and processes.
https://www.insperity.com/blog/succession-planning/
Believe in yourself. https://www.mentalhelp.net/health-policy-and-advocacy/being-an-
effective-self-advocate/
Benefits Employees Are Entitled to after Termination. https://www.hg.org/legal-articles/benefits-
employees-are-entitled-to-after-termination-31293
Besides Internship, here are 5 ways to gain work experience.
https://medium.com/@DavisKawalya/besides-internship-here-are-5-ways-to-gain-
work-experience-bbf005c8149b
 Career Management Module 10

Better Promotion Management in 4 Steps.

https://www.dlsweb.rmit.edu.au/Toolbox/retail/toolbox/index.htm?unit_mm/concepts
/mmc0204.htm
Bribery and corruption: support employees to do the right thing.
http://www.ethicalcorp.com/business-strategy/bribery-and-corruption-support-
employees-do-right-thing
Building Support for the Strategic Plan: Aligning Employees with Strategy.
https://www.cssp.com/CD1001/AligningEmployeesWithStrategy/
Career Decision Making. https://career.fsu.edu/students/plan-your-career/career-decision-
making
Career Development – Overview. https://www.managementstudyguide.com/career-
development.htm
Career Management - Meaning and Important Concepts.
https://www.managementstudyguide.com/career-management.htm
Career Management and Planning. https://www.job-hunt.org/career-management/what-why-
career-management.shtml
Career Management. https://hr.ucmerced.edu/training/careermanagement
Career Management: Benefits, Career Management Model. https://www.iedunote.com/career-
management-benefits-career-management-model
Career Pathing Succession Planning. https://talentguard.com/career-pathing-vs-succession-
planning-understanding-the-difference/
Career Success Depends on Your Willingness to
Learn.https://www.businessnewsdaily.com/9256-career-boost-learning.html
Coaching to Engage: 12 Rules to Effective, Ongoing Employee Coaching.
https://www.quantumworkplace.com/future-of-work/12-rules-for-effective-employee-
coaching
Common Customer Service Pitfalls To Avoid.
https://www.customerservice.ae/resources/featured/common-customer-service-
pitfalls-to-avoid/
Companies that consistently attract the best talent get one thing right: Employer branding.
https://beamery.com/blog/employer-branding
Company Values: Definition, Importance and Examples. https://blog.smarp.com/the-importance-of-
company-values
Considering Switching Careers? 11 Steps for Creating a Plan.
https://www.livecareer.com/resources/careers/planning/career-change-mistakes
Dare to Stand Out: 3 Ways to Let Your Unique Self Shine. https://tinybuddha.com/blog/dare-to-
stand-out-3-ways-let-unique-self-shine/
 Career Management Module 11

Decreased Productivity and Performance. https://www.educba.com/bad-attitude-at-

workplace/
Difference Between Career Planning and Succession Planning.
https://keydifferences.com/difference-between-career-planning-and-succession-
planning.html
Do These Things to Stand Out at Work. https://www.fool.com/retirement/2020/05/10/68-of-
retirees-may-be-in-for-a-huge-social-securit.aspx
Don't Panic: 7 Things To Do After.
https://www.forbes.com/sites/jeanchatzky/2016/07/18/dont-panic-7-things-to-do-
after-getting-fired/#588b84dc6302
Employee Expectations in Modern Business. https://blog.bonus.ly/employee-expectations-in-
modern-business/
Employee Rights After a Job Termination. https://employment.findlaw.com/losing-a-
job/employee-rights-after-a-job-termination.html
Employer Branding Strategy in 5 Steps.
https://www.talentlyft.com/en/blog/article/117/employer-branding-strategy-in-5-
steps-infographic
'Employment at Will' Isn't a Blank Check to Terminate Employees You Don't Like.
https://www.shrm.org/resourcesandtools/hr-topics/employee-
relations/pages/employment-at-will-isnt-a-blank-check-to-terminate-employees-you-
dont-like.aspx
Feeling Frustrated? How to Advocate for Yourself at Work.
https://www.themuse.com/advice/feeling-frustrated-how-to-advocate-for-yourself-at-
work
Five principles for avoiding ethics pitfalls on social media.
https://berc.centerforethicsinpractice.org/five-principles-for-ethical-social-media/
Four (4) "Little" Things Successful People Figure Out During the First Week at a New Job.
https://www.themuse.com/advice/4-little-things-successful-people-figure-out-during-
the-first-week-at-a-new-job
Four (4) Ways to Improve Your Relationship with Your Manager.
https://www.kinsa.com/2016/10/17/move-up-manage-up-executive-recruiters-food-
beverage/
Getting a raise comes down to one thing: Leverage
https://www.freecodecamp.org/news/youre-underpaid-here-s-how-you-can-get-the-
pay-raise-you-deserve-fafcf52956d6/
Guide to Succession Planning and Your Career. https://www.indeed.com/career-advice/career-
development/succession-planning
 Career Management Module 12

How Often Do People Change Jobs During a Lifetime?

https://www.thebalancecareers.com/how-often-do-people-change-jobs-2060467
How to advocate for yourself on the job. https://www.monster.com/career-advice/article/how-
to-advocate-for-yourself-at-work
How to Advocate for Yourself Professionally. https://www.planted.com/blog/how-to-advocate-
for-yourself-professionally
How to anticipate your Executive’s needs. http://executivesecretary.com/how-to-anticipate-
your-executives-needs/
How To Avoid The Five Emotional Pitfalls Of A Job Search.
https://www.forbes.com/sites/kourtneywhitehead/2019/09/10/how-to-avoid-the-five-
emotional-pitfalls-of-a-job-search/#6b556d4c297c. How To Avoid The 4 Common Pitfalls
That Will Derail A Difficult Conversation. http://www.inspiringsuccess.com.au/how-to-
avoid-the-4-common-pitfalls-that-will-derail-a-difficult-conversation/
How to Avoid the Pitfalls of the Peter Principle.
https://www.mindtools.com/pages/article/newTMM_68.htm
How to Be Proactive at Work: My 5 Step System. https://eatyourcareer.com/2010/08/how-be-
proactive-at-work-step-system/
How to Change Careers. https://www.glassdoor.com/blog/guide/how-to-change-careers/
How to Engage Employees Through Your Company Vision Statement.
https://www.entrepreneur.com/article/290803
How to gain experience to get a new job. https://www.thejobnetwork.com/gain-experience-
get-new-job/
How to Get Experience in a New Field Without Starting at the Bottom.
https://www.themuse.com/advice/how-to-get-experience-in-a-new-field-without-
starting-at-the-bottom
How To Handle A Bad Boss: 7 Strategies For 'Managing Up'.
https://www.forbes.com/sites/margiewarrell/2014/01/20/6-strategies-to-
hanhandldling-a-bad-boss/#6e3017866ea0
How to Handle Getting Fired. https://www.thebalancecareers.com/you-re-fired-how-to-
handle-getting-fired-2063381
How To Make The Right Career Decision. https://medium.com/the-mission/how-to-make-the-
right-career-decision-ed4eb39cb718
How to make tough career decisions. https://80000hours.org/career-decision/article/
How To Manage Your Boss -- Ten Dos And Don'ts.
https://www.forbes.com/sites/lizryan/2018/01/28/how-to-manage-your-boss-ten-dos-
and-donts/#5bca85203142
 Career Management Module 13

How to Negotiate Your Salary. https://www.glassdoor.com/blog/guide/how-to-negotiate-your-

salary/
How to Realistically Change Careers When Your Current Job Totally Drains You.
https://www.themuse.com/advice/how-to-realistically-change-careers-when-your-
current-job-totally-drains-you
How to Solve Problems at Work Before They Happen. https://www.inc.com/john-boitnott/how-
to-solve-problems-at-work-before-they-happen.html
How to Stand up for Yourself. https://www.wikihow.com/Stand-up-for-Yourself
How to stand up to your inner critic. https://ideas.ted.com/how-to-stand-up-to-your-inner-
critic/
How to Succeed in Your New Job: The First Week, Month and 90 Days.
https://www.indeed.com/career-advice/starting-new-job/new-job-guide
How t o S ucces s full y L e ve rag e A not he r Com pa ny’ s Offe r W he n
Ne g oti at i ng. https://hired.com/blog/candidates/how-to-successfully-leverage-
another-companys-offer-when-negotiating/
https://www.roberthalf.com/blog/management-tips/effective-employee-retention-strategies
Internal Customer Service vs. External Customer Service.
https://www.forbes.com/sites/micahsolomon/2018/08/01/internal-customer-service-
vs-external-customer-service/#aefe0a03b3ed
Internal vs External Customers: How Are They Different?.
https://www.bmc.com/blogs/internal-vs-external-customers/
Is There a Difference Between Responsibility and Accountability?. https://www.inc.com/sylvia-
lafair/is-there-a-difference-between-responsibility-and-accountability.html
Learning Styles for Career Development.https://www.indeed.com/career-advice/career-
development/learning-styles-for-career-development
Managing Employee Performance. https://www.shrm.org/resourcesandtools/tools-and-
samples/toolkits/pages/managingemployeeperformance.aspx
Managing promotions and transfers. https://www.citeman.com/9764-managing-promotions-
and-transfers.html
Managing Promotions in an organization. https://www.citeman.com/2546-managing-
promotions-in-an-organization.html
Managing the Employee Promotions Process. https://edwardlowe.org/managing-the-
employee-promotions-process-2/
Mentoring and Career Development.https://www.managementstudyguide.com/mentoring-
and-career-development.htm
Mission, Vision, and Values. https://courses.lumenlearning.com/wm-
principlesofmanagement/chapter/reading-mission-vision-and-values/.
 Career Management Module 14

New grads: How to get higher pay and not blow it for the future.
https://www.cnbc.com/2018/05/31/negotiating-salaries-and-benefits-can-leverage-
your-future.html
Performance Appraisal. https://www.investopedia.com/what-is-a-performance-appraisal-
4586834.
Responsibility vs. Accountability. https://www.partnersinleadership.com/insights-
publications/responsibility-vs-accountability/
S e l f - A d v o c a c y . https://ldayukon.com/selfadvocacy
Self-Assessment: 5 Tips for Writing Your Performance Evaluation.
https://www.businessnewsdaily.com/5379-writing-self-assessment.html
Self-Awareness and Personal Development.
http://www.wright.edu/~scott.williams/LeaderLetter/selfawareness.htm
Starting a New Job? 7 Tips to Ensure Your Success. https://www.topresume.com/career-
advice/7-basics-every-new-hire-should-know
Starting A New Job? Follow ‘The 30/60/90 Plan’. https://www.glassdoor.com/blog/starting-
job-follow-306090-plan/
Strategic Compensation as a Competitive Advantage.
https://www.cfma.org/content.cfm?ItemNumber=2699
Succession Planning. http://www.whatishumanresource.com/succession-planning
SWOT Analysis: How to Formulate a Self Improvement Plan.
https://www.wholelifechallenge.com/swot-analysis-how-to-formulate-a-self-
improvement-plan/
Taking the long view. https://www.personneltoday.com/hr/taking-the-long-view/
Talent Development-Coaching.https://www.compasscareer.com/talent-
development/coaching/
Teamwork Skills: Being an Effective Group Member. https://uwaterloo.ca/centre-for-teaching-
excellence/teaching-resources/teaching-tips/tips-students/being-part-team/teamwork-
skills-being-effective-group-member
Ten Reasons Successful People Change Jobs More Often
https://www.forbes.com/sites/lizryan/2016/10/28/ten-reasons-successful-people-
change-jobs-more-often/#640e10042eba
The 10 Things You Should Do In The First 30 Days of a New Job./
https://learning.linkedin.com/blog/advancing-your-career/the-10-things-you-should-do-
in-the-first-30-days-of-a-new-job
The 3 Phases of a Major Career Change. https://www.themuse.com/advice/the-3-phases-of-a-
major-career-change
 Career Management Module 15

The 30-60-90 Day Plan: Your Guide for Mastering a New Job.
https://blog.hubspot.com/marketing/30-60-90-day-plan
The First 90 Days in A New Job: Make Them Count. https://www.clayton-
recruitment.co.uk/blog/the-first-90-days-in-a-new-job-make-them-count-72932014554
The five elements of successful teamwork. https://www.deakinco.com/media-
centre/news/the-five-elements-of-successful-teamwork
The Hard Conversation You Need to Prep for if Your Job’s on the Line.
https://www.themuse.com/advice/the-hard-conversation-you-need-to-prep-for-if-your-
jobs-on-the-line
The Importance Of Internal Customer Service. https://valid.com/internal-customer-service/
The Secret to Understanding Your Employer Brand’s Target Audience
https://universumglobal.com/blog/the-secret-to-understanding-your-employer-brands-
target-audience/
The Ten Qualities Of Outstanding Employees.
https://www.forbes.com/sites/lizryan/2017/08/20/the-ten-qualities-of-outstanding-
employees/#186399ca738f
These Eight Employer Branding Strategies Use Storytelling to Inspire and Engage.
https://hiring.monster.com/employer-resources/recruiting-strategies/talent-
acquisition/employer-brand-strategy/
Thinking About a Job Change? https://www.monster.com/career-advice/article/thinking-about-
a-job-change
Thirty (30) Ways to Improve Your Relationship with Your Boss. https://www.thriveyard.com/30-
ways-to-improve-your-relationship-with-your-boss/
Three Things You Can’t Do Without—Mission, Vision And Values Statements.
https://www.cellainc.com/insights/blog/2013/02/19/three-things-you-cant-do-without-
mission-vision-and-values-statements/
Tips for Keeping the Job You Have. https://www.thebalancecareers.com/top-tips-for-keeping-
your-job-2059785
Tips on Gaining Experience for an Entry-Level Role.
https://talentegg.ca/incubator/2019/11/25/tips-gaining-experience-entrylevel-role/
Top 10 Customer Retention Pitfalls to Avoid This Year.
https://www.business2community.com/customer-experience/top-10-customer-
retention-pitfalls-to-avoid-this-year-02172733
Top 10 Things Not to Say or Do If You're Fired. https://www.thebalancecareers.com/top-things-
not-to-say-or-do-if-you-re-fired-2063942
Turn All Your Dreams Into Reality With A Personal Development Plan.
https://www.briantracy.com/blog/personal-success/personal-development-plan/
 Career Management Module 16

Ways to Get Experience and Break into Your Career Field.

https://careerservices.erau.edu/blog/2014/05/01/ways-to-get-experience-and-break-
into-your-career-field/
What does holding a job depend on? https://medium.com/@sharmaanip/what-does-holding-a-
job-depend-on-e838b9d4e1a
What Is a Company Mission Statement and Why Is It Important?
https://www.tinypulse.com/blog/what-is-a-company-mission-statement-and-why-is-it-
important
What is a Performance Appraisal? https://www.valamis.com/hub/performance-appraisal
What is an employer brand, and how can we develop an employment branding strategy?
https://www.shrm.org/resourcesandtools/tools-and-samples/hr-
qa/pages/cms_023007.aspx
What Is An Internal Customer? https://customersthatstick.com/blog/customer-service-
training/what-is-an-internal-customer/
What Is Employer Branding and How Can It Grow Your Business?
https://business.linkedin.com/talent-solutions/blog/employer-brand/2018/employer-
branding
What is excellent internal customer service?.
https://www.haleymarketing.com/2012/06/15/shareworthy-service-is-for-internal-
customers-too/
What is Periodic Monitoring of Employee Performance?
https://www.synergita.com/blog/periodic-monitoring-employee-performance/
What Is Succession Planning and Why Is It Important?
https://www.yourerc.com/blog/post/what-is-succession-planning-and-why-is-it-
important
What is succession planning? https://www.roberthalf.com/blog/management-tips/7-steps-to-
building-a-succession-plan-for-success
What Is the Difference Between Goals and Objectives? https://www.indeed.com/career-
advice/career-development/difference-between-goals-and-objectives
What Should You Achieve in Your First 90 Days at a New Job?. https://www.monster.ca/career-
advice/article/things-to-achieve-during-your-first-three-months-at-work
What to Do After Getting Fired. https://www.indeed.com/career-advice/finding-a-job/what-to-
do-after-getting-fired
What to do when you get fired. https://www.monster.com/career-advice/article/you-just-got-
fired-now-what-hot-jobs
Why are Goals and Objectives Important? https://www.fastcompany.com/795028/why-are-
goals-and-objectives-important
 Career Management Module 17

Work Experience and Your Career: Definition, Importance and Tips.

https://www.indeed.com/career-advice/finding-a-job/work-experience
Wrongful Termination Claims. https://employment.findlaw.com/losing-a-job/wrongful-
termination-claims.html
Wrongful Termination: Was Your Firing Illegal? https://www.nolo.com/legal-
encyclopedia/wrongful-termination-was-firing-illegal-32282.html
 Career Management Module 18

Assessment

Throughout the module, there are in-progress quizzes and short exercises to ensure
understanding of the instructional content. A module completion certificate is issued when the
learner obtains at least 80% on the final exam.

Hours and Articulation

Learner hours for the module are shown in the following table. The hours are based on both
the time within the module and time away from the module conducting application activities.

Section Hours

Section 1: Introduction 2

Section 2: The First 90 Days of Your Job 1

Section 3: Doing Your Best 2

Section 4: Avoiding the Workplace Pitfalls 1

Section 5: Learning, Growing, and Continuous Improvement 2

Section 6: Understanding Your Employer 2

Section 7: Career Decisions 2

Section 8: Understanding Succession Planning 1

Section 9: Employer Branding Strategy 1

Section 10: Summary and Assessment 1

Total Hours 15