CIS ServiceNow SAM - Software Asset

Management
NEXT QUESTION IS :-
Publisher information such as general availability and end of life dates will be provided as part of what
feature within ServiceNow?
A. Publisher packs
B. Automated software entitlement import
C. Reconciliation dimensions
D. License change projection
E. Software lifecycle content
F. Normalization suggestions

CORRECT ANSWER IS :- E
NEXT QUESTION IS :-
What is the name of the Scheduled job that runs daily for normalization?
A. Create a Software Normalization
B. Software Installation Normalization
C. Software Model Cleanup
D. Discovery Model Normalization

CORRECT ANSWER IS :- D

NEXT QUESTION IS :-
Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD)
functionality? (Choose two.)
A. Removes software daily utilizing a scheduled job.
B. ServiceNow does not have Client Software Distribution.C. The first stage in the CSD process flow
is configuration.
D. CSD can automatically distribute and reclaim software without a license for Orchestration.
CORRECT ANSWER IS :- C and D

NEXT QUESTION IS :-
By default, which ServiceNow role can view reconciliation results?
A. sam_reconcile_user
B. sam_user
C. sam_viewer
D. sam_cmdb_user

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
The process of determining compliance by comparing software rights owned with normalized software
installations discovered is __________________ .
A. Discovery
B. Allocation
C. Normalization
D. Reconciliation

CORRECT ANSWER IS :- D
NEXT QUESTION IS :-
In addition to creating a new purchase order for software licenses, additional remediation options are
available in Software Model results to:
A. Update license metrics
B. Create allocations
C. Remove unlicensed installations
D. Remove software products

CORRECT ANSWER IS :- C
NEXT QUESTION IS :-
The definition for _________________ in the Reconciliation Product result is: “Estimated cost of
remediating non-compliance based on the least number of rights needed.”
A. Reconciliation cost
B. True-up cost
C. True-down cost
D. Over-licensed cost

CORRECT ANSWER IS :- B

NEXT QUESTION IS :-
Which of the following is not a core Software Asset Management function?
A. Financial Management
B. Reclamation
C. Rights Allocation
D. Inventory Management

CORRECT ANSWER IS :- C

NEXT QUESTION IS :-

When reconciliation is run, a list of product results displays the compliance status of software versions
and editions with respect to discovery and entitlements.
A. True
B. False
CORRECT ANSWER IS :- B

NEXT QUESTION IS :-
In order to write to the reconciliation results, a user would need the following role in ServiceNow:
sam_reconcile_user
A. True
B. False

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
Select the field attribute that indicates whether this product result is from the most recent
reconciliation run.
A. Current
B. Last
C. Active
D. Latest

CORRECT ANSWER IS :- D
NEXT QUESTION IS :-
Which of the following SAM roles has permission to grant a user the script writing capability?
A. discover_admin
B. sam_admin
C. sam_developer
D. asset

CORRECT ANSWER IS :- C

NEXT QUESTION IS :-
When are discovery models created?
A. Manually created
B. Automatically created during discovery
C. When SAM Plugin is enabled

CORRECT ANSWER IS :- B

NEXT QUESTION IS :-
Which discovery sources are recommended by ServiceNow to populate ServiceNow software
installation table?
(Choose two.)
A. Service Mapping
B. HP UCMDB
C. Microsoft SCCM
D. ServiceNow Discovery
CORRECT ANSWER IS :- A and D

NEXT QUESTION IS :-
The Software Asset Management Content Service is automatically enabled and cannot be opted out.
A. True
B. False

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard
baseline configuration features.
A. True
B. False

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
When creating a reportable bar graph view of License Metrics, you can use which of the following
options to refine how you view license metric data?

A. ‘Group by’ or ‘Stacked by’

B. ‘Group by’ and ‘Stacked by’
C. ‘Stacked by’
D. ‘Group by’

CORRECT ANSWER IS :- D
NEXT QUESTION IS :-
A Software Product can only have a single license metric type associated to it.
A. True
B. False

CORRECT ANSWER IS :- B

NEXT QUESTION IS :-
In defining a Custom License Metric, in the Reconciliation Order field, the ___________ ‘metric rank
priority’ number takes precedence.
A. Lower
B. Impact
C. Higher
D. WBS
CORRECT ANSWER IS :- A

NEXT QUESTION IS :-
Performance Analytics allows users to:
(Choose three.)
A. Track usage of a particular software.
B. Assess publisher compliance over a period of time.
C. Configure software reclamation.
D. View trends of software license allocations.

CORRECT ANSWER IS :- A, B and D

NEXT QUESTION IS :-
Software Asset Management (SAM) Professional reports can be delivered in which formats?
(Choose three.)

A. PowerPoint
B. PDF
C. CSV
D. XLS

CORRECT ANSWER IS :- A, B and C

NEXT QUESTION IS :-
Which of the following elements are included in Operational Integration of a SAM practice?
(Choose three.)
A. Software Retirement
B. Software License Contracts
C. Software Sourcing
D. License Change Projection
E. Software Entitlements
F. Software Allocations
G. Software Model Lifecycle

CORRECT ANSWER IS :- E, F and G

NEXT QUESTION IS :-
Software Asset Lifecycle has __________ components.
A. 8
B. 6
C. 7
D. 5

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
What are three ways to get software asset data into ServiceNow?
A. Clone, Background Script, Discovery
B. Import Data, Plugin, Clone
C. Discovery, Import Data, Manual
D. Plugin, Background Script, Manual

CORRECT ANSWER IS :- C

NEXT QUESTION IS :-
Which of the following data elements are key to an effective Software Asset Management practice
within ServiceNow?
(Choose four.)
A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements

CORRECT ANSWER IS :- A, B, C and E

NEXT QUESTION IS :-
Which discovery sources are recommended by ServiceNow to populate ServiceNow software
installation table? (Choose two.)

A. ServiceNow Service Mapping

B. HP UCMDB
C. Microsoft SCCM
D. ServiceNow Discovery
E. ServiceNow Orchestration
CORRECT ANSWER IS :- A and D

NEXT QUESTION IS :-
When receiving an order, which data point is mandatory?
A. Assigned To
B. Cost
C. Asset Tag
D. Serial Number

CORRECT ANSWER IS :- C
NEXT QUESTION IS :-
Which of the following license metrics require allocations in order to maintain compliance?
(Choose two.)
A. Per Core
B. Per User
C. Per Named Device
D. Per Named User
E. Per Core (with CAL)
F. Per Application Instance
G. Named User Plus

CORRECT ANSWER IS :- B and D

NEXT QUESTION IS :-
ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.
In which phase is the software running on a device identified?
A. Classification
B. Scanning
C. Exploration
D. Identification

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
Which of the following are NOT features of the Publisher workbench navigation tree?
(Choose two.)
A. Expand and collapse tree links
B. List of all publishers

C. Software model compliance icons

D. Filter products
E. Compliance toggle switch
F. List of all publishers out of compliance

CORRECT ANSWER IS :- B and F

NEXT QUESTION IS :-
Which of the following are NOT tabs available on the License Workbench?
(Choose three.)
A. Publisher License Metrics
B. All Publishers
C. Publishers Out of Compliance
D. Publisher Software Models
E. Publisher Compliance
F. Pinned Publishers

CORRECT ANSWER IS :- A, D and E

NEXT QUESTION IS :-
Mechanism for mapping data from the import set table to the permanent table in
ServiceNow is called:
A. Mapping Assist
B. Transform Map
C. Reconciliation Map
D. Discovery Map
CORRECT ANSWER IS :- B

NEXT QUESTION IS :-
What is the definition of Partially Normalized?
A. A discovery model normalized based on publisher field alone.
B. The software discovery model has not yet completed its run through the normalization process.
C. A discovery model was normalized based on publisher and product fields only.
D. A discovery model was normalized based on publisher, product, version fields.

CORRECT ANSWER IS :- C
NEXT QUESTION IS :-
Creation of a template can help facilitate future data imports and be reused to import and transform
data.
A. True
B. False

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
Additional Software Model Lifecycles phases can be added as __________ .
A. Options
B. Items
C. Choices
D. Selections

CORRECT ANSWER IS :- A

NEXT QUESTION IS :-
When creating custom products: (Choose the best answer.)
A. Custom products should not be tracked in ServiceNow.
B. Custom products should not be created for anything included in the content library.
C. Custom products are automatically created in the content library.
D. Custom products should be created for anything included in the content library.

CORRECT ANSWER IS :- D

NEXT QUESTION IS :-
Client access is the right to use for a specific amount of time.
A. True
B. False
CORRECT ANSWER IS :- A

NEXT QUESTION IS :-
Coalesce can only use a single field to uniquely identify a record.
A. True

B. False

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define
processes and requirements for engagement and finalize delivery plan and user stories?
A. Transition
B. Close
C. Create
D. Prepare
E. Initiate
F. All of the above

CORRECT ANSWER IS :- D
NEXT QUESTION IS :-
A(n) ______________ is required for a user or device to consume software rights.
A. License
B. Allocation
C. Entitlement
D. Workflow

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose
three.)

A.PowerPoint
B.PDF
C.CSV
D.XLS

CORRECT ANSWER IS :- A, B and C

NEXT QUESTION IS :-
What is used to determine if installations are a part of a suite only when the suite parent is not
discovered on a device?
A. inference percent

B. product results
C. software model
D. model bundles

CORRECT ANSWER IS :- A

NEXT QUESTION IS :-
If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify
the scripts includes, business rules and other logic to accommodate the business requirement.
A. True
B. False

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
Any product that accurately discovers software installations on computers in an environment can be
used as the source for a Software Installation data.
A. True
B. False

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
Which of the following describes Practical Management within the capability blueprint?
A. Improve management controls and drive immediate benefits.
B. Know what you have so you can manage it.
C. Improve efficiency and effectiveness through integration with other areas, such as request,
procurement, and IT Service Management.
D. Achieve best in-class.

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?
A. Strategic Conformance
B. Operational Integration
C. Trustworthy Data
D. Practical Management

CORRECT ANSWER IS :- C

NEXT QUESTION IS :-
Within Software Asset Management there are many key terms to understand, what is the best
definition for Software Allocation?
A. One or more use rights assigned to a specific device or user.
B. Something acquired with use rights.
C. The process of normalizing a discovered software installation to standardized values.
D. Finding and recognizing software or a software feature on a device.

CORRECT ANSWER IS :- C

NEXT QUESTION IS :-
What list can include manual creation, remediation options, and reclamation rules?
A. Software Models Results
B. Blacklisted Installations
C. Removal Candidates
D. Software Usage
CORRECT ANSWER IS :- A

NEXT QUESTION IS :-
Blacklisted candidates are ______________ .
A. Software installations that are not normalized
B. Unlicensed and unallocated installations
C. Software installations not allowed in the network environment
D. Software installations with low usage

CORRECT ANSWER IS :- B
NEXT QUESTION IS :-
Software Model Lifecycles can only be created for an external, publisher defined date.
A. True
B. False

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
License metrics can be defined for which of the following? (Choose four.)

A. Publishers
B. Users
C. Cores
D. Devices
E. Metric Types
F. Operating Systems
G. Processors

CORRECT ANSWER IS :- B, C, D and G

NEXT QUESTION IS :-
Which of the following are available publisher packs?
(Choose three.)
A. NetSuite
B. Citrix
C. Oracle
D. IBM

CORRECT ANSWER IS :- B, C and D

NEXT QUESTION IS :-
Which of the following is not a core Software Asset
Management function?
A. Financial Management
B. Reclamation
C. Rights Allocation
D. Inventory Management
CORRECT ANSWER IS :- C

NEXT QUESTION IS :-
Which of the following are required to import usage data using the System Center Configuration
Manager (SCCM) data? (Choose three.)
A. Reclamation Candidate
B. Software Product
C. SCCM Application
D. Software Models
E. Product Process
F. Reclamation Rule

CORRECT ANSWER IS :- C, D and E

NEXT QUESTION IS :-
The license metric field is by default, displayed on which record form within
ServiceNow?
A. Software Model
B. Software Allocations
C. Software Entitlement
D. Software Types

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
The license metric attributes related list contains metric values set in software entitlements, and is
used for reconciliation (metric group, license metric, and software model combination).
A. True
B. False

CORRECT ANSWER IS :- A
NEXT QUESTION IS :-
What table is populated with the content library data that is pulled from the content service?
A. samp_sw_package
B. cmdb_sw_product_model
C. sam_content_library
D. cmdb_ci_spkg

CORRECT ANSWER IS :- D

NEXT QUESTION IS :-
A user is notified their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?
A. Nothing happens.
B. The user’s manager must approve or decline the reclamation.
C. The reclamation candidate is removed from the candidate list.
D. The software is reclaimed since it was not in use.

CORRECT ANSWER IS :- B

NEXT QUESTION IS :-
Software usage data can be imported utilizing:
A. Transform Map
B. Other Third Party Sources
C. System Center Configuration Manager (SCCM)
D. Manually
CORRECT ANSWER IS :- C

NEXT QUESTION IS :-
Which of the following remediation options can be performed on an individual user or device basis?
(Choose three.)
A. Remove Unallocated Installs
B. Remove Unlicensed Installs
C. Create Allocations
D. Remove Allocations
E. Purchase Rights

CORRECT ANSWER IS :- A, B and D