Dell™ Inspiron™ XPS

Owner’s Manual

Model PP09L

www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to
avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Dell™ Inspiron™ Help file. To access the
help file, see page 18.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft®
Windows® operating systems are not applicable.

____________________
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, TrueMobile, Dell TravelLite, Inspiron, Dell Precision, Dimension, OptiPlex,
Latitude, PowerEdge, PowerVault, PowerConnect, PowerApp, DellNet, Axim, and Dell OpenManage are trademarks of Dell
Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks
of Microsoft Corporation; Bluetooth is a trademark owned by Bluetooth SIG and is used by Dell Inc. under license; EMC is a
registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP09L

May 2004 P/N M3551 Rev. A02

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . 11

SAFETY: General . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SAFETY: Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SAFETY: Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SAFETY: Air Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SAFETY: EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . 13

When Using Your Computer . . . . . . . . . . . . . . . . . . . . . . . . 13

SAFETY: Ergonomic Computing Habits . . . . . . . . . . . . . . . . . 14
SAFETY: When Working Inside Your Computer . . . . . . . . . . . . . 14
SAFETY: Protecting Against Electrostatic Discharge . . . . . . . . . . 14
SAFETY: Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . 15

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1 A Tour of Your Computer

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2 Using Your Computer

Transferring Information to a New Computer . . . . . . . . . . . . . . . . 33

Configuring Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . 34

Settings and Functions . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting Your Computer to a TV or Audio Device . . . . . . . . . . . . . 35

S-Video and Standard Audio . . . . . . . . . . . . . . . . . . . . . . 36
S-Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . . . . . 37
Composite Video and Standard Audio . . . . . . . . . . . . . . . . . 39
Composite Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . 40

Contents 3
 Enabling S/PDIF Digital Audio . . . . . . . . . . . . . . . . . . . . . 42
Setting Up the Dolby Headphone . . . . . . . . . . . . . . . . . . . . 42
Enabling the Display Settings for a TV . . . . . . . . . . . . . . . . . 43

Connecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Copying CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

How to Copy a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . 45
Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs . . . . . . . . . 46
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3 Optimizing Performance
DDR Memory and Processor Front-Side Bus . . . . . . . . . . . . . . . . 47

Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

4 Using a Battery
Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . 50

Dell™ QuickSet Battery Meter . . . . . . . . . . . . . . . . . . . . . 50
Microsoft® Windows® Power Meter . . . . . . . . . . . . . . . . . . 50
Charge Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . 51

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

5 Using the Module Bay

About the Module Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Removing and Installing Devices While the Computer Is Turned Off . . . . . 55

Removing and Installing Devices While the Computer Is Running . . . . . . 56

4 Contents
6 Using the Keyboard and Touch Pad
Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CD or DVD Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Radios (Including Wireless Networking and PC Cards With
Bluetooth® Wireless Technology) . . . . . . . . . . . . . . . . . . . 60
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 60
Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Microsoft® Windows® Logo Key Functions . . . . . . . . . . . . . . . 61

Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Customizing the Touch Pad and Track Stick . . . . . . . . . . . . . . . 63

Changing the Track Stick Cap . . . . . . . . . . . . . . . . . . . . . . . 63

7 Setting Up a Home and Office Network

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 65

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Connecting to a Wireless Local Area Network . . . . . . . . . . . . . . . 66

Determining Your Network Type . . . . . . . . . . . . . . . . . . . . 66
Connecting to a Wireless Network in Microsoft® Windows® XP . . . . . 67
Configuring Security Settings (Optional) . . . . . . . . . . . . . . . . 70

8 Solving Problems
Using the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 75
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . 75

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Video and Display Problems . . . . . . . . . . . . . . . . . . . . . . . . 79

If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . 79
If the display is difficult to read. . . . . . . . . . . . . . . . . . . . . 80
If only part of the display is readable . . . . . . . . . . . . . . . . . . 80

Contents 5
 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

If you have problems with a hard drive . . . . . . . . . . . . . . . . . 81

PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

External Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 82

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Unexpected Characters . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . 84

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Modem and Internet Connection Problems . . . . . . . . . . . . . . . . . 86

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

General Program Problems . . . . . . . . . . . . . . . . . . . . . . . . . 88

A program crashes . . . . . . . . . . . . . . . . . . . . . . . . . . 88
A program stops responding . . . . . . . . . . . . . . . . . . . . . . 88
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . 88
Error messages appear . . . . . . . . . . . . . . . . . . . . . . . . 88

CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
If you cannot play a CD, CD-RW, or DVD . . . . . . . . . . . . . . . . 89
If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . . . . . . 89
If you hear an unfamiliar scraping or grinding sound . . . . . . . . . . 90

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . 90

If you have a problem with integrated speakers . . . . . . . . . . . . . 90
If you have a problem with external speakers . . . . . . . . . . . . . . 91

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . 92

Resolving Other Technical Problems . . . . . . . . . . . . . . . . . . . . 93

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Identifying Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . 94

Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 96

6 Contents
 Using Microsoft® Windows® XP System Restore . . . . . . . . . . . . . . 97
Creating a Restore Point . . . . . . . . . . . . . . . . . . . . . . . . 97
Restoring the Computer to an Earlier Operating State . . . . . . . . . . 97
Undoing the Last System Restore . . . . . . . . . . . . . . . . . . . 98

Reinstalling Microsoft® Windows® XP . . . . . . . . . . . . . . . . . . . 98

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . . 99

9 Adding and Replacing Parts

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . 103
Shutting Down Your Computer . . . . . . . . . . . . . . . . . . . . 103

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Mini PCI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . . . . 112

Subwoofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

PC Card With Bluetooth® Wireless Technology . . . . . . . . . . . . . . 116

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Removing the Modem . . . . . . . . . . . . . . . . . . . . . . . . 117
Installing the Modem . . . . . . . . . . . . . . . . . . . . . . . . 118

Keyboard Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Hinge Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Display Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Video Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Processor Thermal-Cooling Assembly . . . . . . . . . . . . . . . . . . 129

Removing the Processor Thermal-Cooling Assembly . . . . . . . . . 129
Installing the Processor Thermal-Cooling Assembly . . . . . . . . . . 130

Contents 7
 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Processor Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Removing the Processor Module . . . . . . . . . . . . . . . . . . . 132
Installing the Processor Module . . . . . . . . . . . . . . . . . . . 133

Flashing the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Reserve Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Removing the System Board . . . . . . . . . . . . . . . . . . . . . 135
Installing the System Board . . . . . . . . . . . . . . . . . . . . . 137

Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Display Latch Release . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Pin Assignments for I/O Connectors . . . . . . . . . . . . . . . . . . . 140

USB Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Video Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 140
S-Video TV-Out Connector . . . . . . . . . . . . . . . . . . . . . . 141
IEEE 1394 Connector. . . . . . . . . . . . . . . . . . . . . . . . . 141
DVI-I Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

10 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using the System Setup Program . . . . . . . . . . . . . . . . . . . . . 149

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Viewing the System Setup Screens. . . . . . . . . . . . . . . . . . 150
System Setup Screens. . . . . . . . . . . . . . . . . . . . . . . . 150
Commonly Used Options . . . . . . . . . . . . . . . . . . . . . . . 150

Enabling the Infrared Sensor . . . . . . . . . . . . . . . . . . . . . . . 151

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . 152

Definition of "Dell-Installed" Software and Peripherals . . . . . . . . 152
Definition of "Third-Party" Software and Peripherals . . . . . . . . . 152

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . . . . 171

8 Contents
 Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Limited Warranty for Dell-Branded Hardware Products
(U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Dell Software and Peripherals (Canada Only) . . . . . . . . . . . . . 177
1-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . . . . . . . . . . . . . . . 178
Intel® Warranty Statement for Pentium® and Celeron®
Processors Only (U.S. and Canada Only) . . . . . . . . . . . . . . . 180

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Contents 9
10 Contents
 CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and
working environment from potential damage.

SAFETY: General
• Do not attempt to service the computer yourself unless you are a trained service technician. Always follow
installation instructions closely.
• If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products
plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
• Do not push objects into air vents or openings of your computer. Doing so can cause fire or electric shock by
shorting out interior components.
• Do not store your computer in a low-airflow environment, such as a carrying case or a closed briefcase, while the
computer is turned on. Restricting airflow can damage the computer or cause a fire.
• Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose
papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.
• Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the computer
or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do
not use the AC adapter inside a carrying case.
• The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter
during or immediately after operation.
• Do not allow your portable computer to operate with the base resting directly on exposed skin for extended
periods of time. The surface temperature of the base will rise during normal operation (particularly when AC
power is present). Allowing sustained contact with exposed skin can cause discomfort or, eventually, a burn.
• Do not use your computer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet
basement.
• If your computer includes an integrated or optional (PC Card) modem, disconnect the modem cable if an
electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.
• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform
maintenance or reconfiguration of this product during an electrical storm. Do not use your computer during an
electrical storm unless all cables have been disconnected and the computer is operating on battery power.
• If your computer includes a modem, the cable used with the modem should be manufactured with a minimum
wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
• Before you open the memory module cover, fan covers, or Mini PCI card cover on the bottom of your computer,
disconnect all cables from their electrical outlets and disconnect the telephone cable.
• If your computer has both a modem RJ-11 connector and a network RJ-45 connector, which look alike, make sure
you insert the telephone cable into the RJ-11 connector, not the RJ-45 connector.
• PC Cards may become very warm during normal operation. Use care when removing PC Cards after their
continuous operation.
• Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a
soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

Safety Instructions 11
 SAFETY: Power
www.dell.com | support.dell.com

• Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may
cause a fire or explosion.
• Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the
required voltage and frequency match the available power source.
• To remove the computer from all power sources, turn the computer off, disconnect the AC adapter from the
electrical outlet, and remove any battery installed in the battery bay.
• To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power
sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do
not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension
cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
• Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be
tripped over or stepped on.
• If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the
power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug
could result in permanent damage to your computer, as well as risk of electric shock and/or fire. Ensure that the
ground prong of the power plug is inserted into the mating ground contact of the power strip.

SAFETY: Battery
• Use only Dell™ battery modules that are approved for use with this computer. Use of other types may increase the
risk of fire or explosion.
• Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or
paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely
high temperatures and may result in damage to the battery pack or cause fire or burns.
• The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking
battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause
personal injury.
• Keep the battery away from children.
• Do not store or leave your computer or battery pack near a heat source such as a radiator, fireplace, stove, electric
heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF).
When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.
• Do not dispose of your computer’s battery in a fire or with normal household waste. Battery cells may explode.
Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency
for disposal instructions. Dispose of a spent or damaged battery promptly.

SAFETY: Air Travel

• Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation
of your Dell computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit
the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio
frequency or other electromagnetic signals while on an aircraft.
– In order to best comply with all such restrictions, if your Dell portable computer is equipped with Dell
TrueMobile™ or some other wireless communication device, please disable this device before you board the
aircraft and follow all instructions provided by airline personnel with regard to such device.

12 Safety Instructions
 – Additionally, the use of any PED, such as a portable computer, may be prohibited in aircraft during certain
critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight
phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as
to when the use of a PED is allowed.

SAFETY: EMC Instructions

Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility (EMC)
classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can
order a cable from Dell at its worldwide website at www.dell.com.
Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static
electricity from your body before you touch any of your computer’s electronic components, such as a memory module.
You can do so by touching a connector on the back panel.
WARNING: Handling the cord on this product, or cords associated with accessories sold with this product, will expose
you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash your
hands after handling the cord.

When Using Your Computer

Observe the following safe-handling guidelines to prevent damage to your computer:
• When setting up the computer for work, place it on a level surface.
• When traveling, do not check the computer as baggage. You can put your computer through an X-ray security
machine, but never put your computer through a metal detector. If you have the computer checked by hand, be
sure to have a charged battery available in case you are asked to turn on the computer.
• When traveling with the hard drive removed from the computer, wrap the drive in a nonconducting material,
such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You
can put the hard drive through an X-ray security machine, but never put the drive through a metal detector.
• When traveling, do not place the computer in overhead storage compartments where it could slide around. Do
not drop your computer or subject it to other mechanical shocks.
• Protect your computer, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids,
temperature extremes, and overexposure to sunlight.
• When you move your computer between environments with very different temperature and/or humidity ranges,
condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the
moisture to evaporate before using the computer.

NOTICE: When taking the computer from low-temperature conditions into a warmer environment or from high-
temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before
turning on power.
• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull
out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable
make sure both connectors are correctly oriented and aligned.
• Handle components with care. Hold a component such as a memory module by its edges, not its pins.
• When preparing to remove a memory module from the system board or disconnect a device from the computer,
turn off the computer, disconnect the AC adapter cable, remove any battery installed in the battery bay, and then
wait 5 seconds before proceeding to help avoid possible damage to the system board.

Safety Instructions 13
 • Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the
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display in one direction, moving from the top of the display to the bottom. Remove moisture from the display
quickly and keep the display dry. Long-term exposure to moisture can damage the display. Do not use a
commercial window cleaner to clean your display.
• If your computer gets wet or is damaged, follow the procedures described in your Product Information Guide. If,
after following these procedures, you confirm that your computer is not operating properly, contact Dell (see
page 152 for the appropriate contact information).

SAFETY: Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Dell™ Inspiron™ Help file when setting up and
using your computer. To access the help file, see page 18.
This portable computer is not designed for continuous operation as office equipment. For extended use in an office, it is
recommended that you connect an external keyboard.

SAFETY: When Working Inside Your Computer

Before removing or installing a memory module, Mini PCI card, fan, keyboard, display, reserve battery, or PC Card with
Bluetooth® wireless technology, perform the following steps in the sequence indicated.

NOTICE: The only time you should ever access the inside of your computer is when you are installing a memory
module, Mini PCI card, fan, keyboard, display, reserve battery, or PC Card with Bluetooth wireless technology.

NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing a memory
module, Mini PCI card, fan, keyboard, display, reserve battery, or PC Card with Bluetooth wireless technology to help
prevent possible damage to the system board.
1 Shut down your computer and turn off any attached devices.
2 Disconnect your computer and devices from electrical outlets to reduce the potential for personal injury or shock.
Also, disconnect any telephone or telecommunication lines from the computer.
3 Remove the main battery from the battery bay.
4 Ground yourself by touching any connector on the back panel.
5 While you work, periodically touch a connector on the back panel to dissipate any static electricity that might harm
internal components.

SAFETY: Protecting Against Electrostatic Discharge

Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static
electricity from your body before you touch any of your computer’s electronic components, such as a memory module.
You can do so by touching any connector on the back panel of the computer.
As you continue to work inside the computer, periodically touch any connector on the back panel of the computer to
remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the
antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.

14 Safety Instructions
 • When transporting a sensitive component, first place it in an antistatic container or packaging.
• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

SAFETY: Battery Disposal

Your computer uses a lithium-ion battery and a coin-cell reserve battery. For instructions about
replacing the lithium-ion battery in your computer, see "Removing a Battery" on page 52 and "Installing
a Battery" on page 53. The reserve battery is a long-life battery, and it is very possible that you will never
need to replace it. However, should you need to replace it, see "Reserve Battery" on page 134 for
instructions.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for
the address of the nearest battery deposit site.

Safety Instructions 15
 www.dell.com | support.dell.com

16
Safety Instructions
Finding Information
What Are You Looking For? Find It Here
• How to access tutorials and other how-to information Dell Solution Center
• How to get a copy of my invoice
• How to extend my warranty On your Windows desktop
• How to access Dell Support on my Microsoft®
Windows® desktop (U.S. only)
• Additional documentation, tools, troubleshooting
information, and links to online support resources
• A diagnostic program for my computer Drivers and Utilities CD (also known as the ResourceCD)
• Drivers for my computer Documentation and drivers are already installed on your
• My computer documentation computer. You can use the CD to reinstall drivers (see
• My device documentation page 94 for instructions), run the Dell Diagnostics (see
page 75 for instructions), or access your documentation.
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your
computer or advanced
technical-reference
material for technicians
or experienced users.

• How to set up a printer Owner’s Manual

• Additional information about setting up my computer
• How to troubleshoot and solve problems
• How to remove and install parts
• Technical specifications
• How to contact Dell

NOTE: This document is available as a PDF at

support.dell.com.

Finding Information 17
www.dell.com | support.dell.com

What Are You Looking For? Find It Here

• How to set up my computer Setup Diagram

• Tips on using Microsoft® Windows® Dell Inspiron Help File

• How to play CDs and DVDs 1 Click the Start button and click Help and Support.
• How to use standby mode and hibernate mode 2 Click User and system guides and click User’s guides.
• How to change my display resolution 3 Click Dell Inspiron Help.
• How to clean my computer
• Service Tag and Express Service Code Service Tag and Microsoft Windows License
• Microsoft Windows License Label These labels are located on the bottom of your computer.

• Use the Service Tag to

identify your
computer when you
use support.dell.com
or contact technical
support.
• Enter the Express Service Code to direct your call when
you contact technical support. The Express Service
Code may not be available in certain countries.
• Use the number on the Microsoft Windows License
Label if you reinstall your operating system.

18 Finding Information
What Are You Looking For? Find It Here
• Latest drivers for my computer Dell Support Website — support.dell.com
• Answers to technical service and support questions The Dell Support website provides several online tools,
• Online discussions with other users and technical including:
support • Solutions — Troubleshooting hints and tips, articles
• Documentation for my computer from technicians, and online courses
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, order status,
warranty, and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product
specifications, and white papers
• How to use Windows XP Windows Help and Support Center
• Documentation for my computer 1 Click the Start button and click Help and Support.
• Documentation for devices (such as a modem) 2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.

• How to reinstall my operating system Operating System CD

The operating system is already installed on your
computer. To reinstall your operating system, use the
Operating System CD. For instructions, see "Reinstalling
Microsoft Windows XP" on page 98.
After you reinstall your operating system, use the Drivers
and Utilities CD to reinstall drivers for the devices that
came with your computer. For instructions, see
"Reinstalling Drivers and Utilities" on page 94.

Your operating system

product key label is
located on your
computer.

Finding Information 19
 www.dell.com | support.dell.com

20
Finding Information
A Tour of Your Computer
Front View
display latch

display

keyboard status
lights power button

device status
mute button lights

volume control
button keyboard

track stick media control

buttons

touch pad
track stick/touch
pad buttons
display latch
release

speakers

DISPLAY LATCH — Keeps the display closed.

DISPLAY — For more information about your display, see the Dell Inspiron Help file. To access the help
file, see page 18.

A Tour of Your Computer 21

 POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power
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management mode.
NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the
Start menu instead of pressing the power button.
DEVICE STATUS LIGHTS

Turns on when you turn on the computer.

Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
Turns on steadily or flashes when the computer is in a power management mode. It also
flashes to indicate battery charge status.
Turns on when a PC Card with Bluetooth® wireless technology is enabled.
NOTE: The PC Card with Bluetooth wireless technology is an optional feature, so the
light turns on only if you ordered the card with your computer. For more information, see the
Windows Help and Support Center online documentation on PC Cards with Bluetooth
wireless technology, or any documentation that came with your device. (To access the
Help and Support Center, see page 19.)
To turn off only the functionality of the PC Card with Bluetooth wireless technology, right-
click the icon in the notification area and select Disable Bluetooth Radio.
To quickly enable or disable all wireless devices, press <Fn><F2>.

22 A Tour of Your Computer

If the computer is connected to an electrical outlet, the light operates as follows:
• Solid green: The battery is charging.
• Flashing green: The battery is almost fully charged.
If the computer is running on a battery, the light operates as follows:
• Off: The battery is adequately charged (or the computer is turned off).
• Flashing orange: The battery charge is low.
• Solid orange: The battery charge is critically low.
KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. For
information on supported keyboard shortcuts, see "Key Combinations" on page 59.
MEDIA CONTROL BUTTONS — Control CD and DVD playback.
TOUCH PAD — Touch pad and touch pad buttons provide the functionality of a mouse.
DISPLAY LATCH RELEASE — Press this to release the display latch and open the display.
SPEAKERS — To adjust the volume of the integrated speakers, press the volume control button or speaker-
volume key combinations. For more information, see page 60.
TRACK STICK/TOUCH PAD BUTTONS — Track stick and touch pad buttons provide the functionality of a
mouse.
TRACK STICK — Track stick and track stick buttons provide the functionality of a mouse.
VOLUME CONTROL BUTTON — Press to adjust the speaker volume.
MUTE BUTTON — Press this button to turn off the speaker sound.

A Tour of Your Computer 23

 KEYBOARD STATUS LIGHTS
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The green lights located above the keyboard indicate the following:

9 Turns on when the numeric keypad is enabled.

A Turns on when the uppercase letter function is enabled.

Turns on when the scroll lock function is enabled.

24 A Tour of Your Computer

Left Side View

module bay device latch

release

audio connectors hard drive

IEEE 1394 connector PC Card slot

M O D U L E B A Y — You can install devices such as a CD, DVD, or other optical drive in the module
bay. For more information, see page 55.
DEVICE LATCH RELEASE — Press to release the device latch.
HARD DRIVE — Stores software and data.
P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with
a plastic blank installed in the slot. For more information, see the Dell™ Inspiron™ Help file. To access the
help file, see page 18.
IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as
some digital video cameras.

A Tour of Your Computer 25

 AUDIO CONNECTORS
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Attach a microphone to the connector.

Attach headphones or speakers to the connector.

Right Side View

security cable slot

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For
more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

26 A Tour of Your Computer

Back View
video connector USB connectors (3)

S-video TV-out connector digital-video interface connector

AC adapter connector modem connector (RJ-11)

D/Bay (powered USB) connector network connector (RJ-45)
S-VIDEO TV-OUT CONNECTOR

Connects your computer to a TV. Also connects digital

audio capable devices using the TV/digital audio adapter
cable.

A Tour of Your Computer 27

 VIDEO CONNECTOR
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Connects an external VGA-compatible monitor. For more

information, see the Dell Inspiron Help file. To access the
help file, see page 18.

USB CONNECTORS (3)

Connect USB devices, such as a mouse, keyboard, or printer.

You can also connect the optional floppy drive directly to a
USB connector using the optional floppy-drive cable, as
shown below.

DIGITAL-VIDEO INTERFACE (DVI) CONNECTOR

Connects an external DVI-compatible monitor.With an

adapter cable, you can also connect an external
VGA-compatible monitor to the DVI connector.

28 A Tour of Your Computer

MODEM CONNECTOR (RJ-11)

To use the internal modem, connect the telephone line to

the modem connector.
For additional information on using the modem, see the
online modem documentation supplied with your computer.

NETWORK CONNECTOR (RJ-45)

NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.

Connects the computer to a network. The green and yellow

lights next to the connector indicate activity for both wired
and wireless network communications.
For information on using the network adapter, see the online
network adapter documentation supplied with your
computer.

D/BAY (POWERED USB) CONNECTOR

Connects powered USB devices such as a Dell™ D/Bay,

which is an external module bay that accommodates an
optical drive, floppy drive, or second hard drive; also
connects standard USB devices.

A Tour of Your Computer 29

 A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer.
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The AC adapter converts AC power to the DC power required by the computer. You can connect the AC
adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: Do not use an AC adapter rated at less than 150 W with this computer.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.

30 A Tour of Your Computer

Bottom View
Mini PCI card cover subwoofer (optional with
12-cell battery only)
hard drive
battery

battery charge
gauge

fan 2 fan 3

memory module cover battery-bay latch release

M I N I P C I C A R D C O V E R — Covers the compartment that contains the Mini PCI card. See page 108.
SUBWOOFER — An optional component available with the 12-cell battery only. It produces a broader bass
output than is provided by the speakers. See page 111.
BATTERY — When a battery is installed, you can use the computer without connecting the computer to
an electrical outlet. See page 49.
BATTERY CHARGE GAUGE — Provides information on the battery charge. See page 50.
FAN — The computer uses fans to create airflow through the vents, which prevents the computer from
overheating. See page 119.
BATTERY-BAY LATCH RELEASE — Releases the battery from the battery bay. See "Removing a Battery" on
page 52.
MEMORY MODULE COVER — Covers the compartment that contains the memory modules. See page 105.
HARD DRIVE — Stores software and data. See page 111.

A Tour of Your Computer 31

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32
A Tour of Your Computer
Using Your Computer
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to
move data from the source computer to the new computer. You can move data such as:
• E-mails
• Toolbar settings
• Window sizes
• Internet bookmarks
You can transfer the data to the new computer over a network or serial connection, or you can store
it on a removable medium, such as a writable CD or floppy disk.
To prepare the new computer for the file transfer:
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3 On the Which computer is this? screen, click New Computer and click Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the
Windows XP CD and click Next.
5 When the Now go to your old computer screen appears, go to your source computer. Do not
click Next at this time.
To copy data from the source computer:
1 On the old computer, insert the Windows XP Operating System CD.
2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
3 Under What do you want to do?, click Transfer files and settings.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer and click Next.
6 On the Select a transfer method screen, click the transfer method you prefer.

Using Your Computer 33

 7 On the What do you want to transfer? screen, select the items you want to transfer and click
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Next.
After the information has been copied, the Completing the Collection Phase screen appears.
8 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring
your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.

Configuring Graphics Cards

Settings and Functions
Dell configured your graphics card for optimal performance with most games and other video
programs. However, some game manufacturers may recommend that you either change a setting
or enable or disable a certain function for a game to properly run. You may also want to readjust
settings to better fit your gaming style.

Some settings, such as Direct3D or OpenGL, enable you to adjust the card for higher
performance or for higher image quality. Other settings, such as contrast or color level, are
cosmetic adjustments.

Certain high-end graphics cards are available with TV-out support, which enables you to
connect a TV to your computer, in addition to a monitor. A TV-out configuration is ideal for
watching movies using an optional DVD player or for giving presentations. For information on
connecting a TV to your computer, see page 35.

For information and instructions on adjusting your graphics card’s operating mode, settings, and
functions:

1 Click the Start button and click Help and Support.

2 Click User and system guides.
3 Locate and click the guide for your graphics card.

34 Using Your Computer

Connecting Your Computer to a TV or Audio Device
NOTE: Unless otherwise indicated, some of the video and audio cables required for connecting your
computer to a TV may not be included with your computer. Cables may be purchased at most consumer
electronics stores.
Your computer has an S-video TV-out connector that, together with the TV/digital audio adapter
cable (available from Dell), enables you to connect the computer to a TV and/or stereo audio
device. The TV/digital audio adapter cable provides connectors for an S-video cable, a composite
video cable, and an S/PDIF digital audio cable.

S-video TV-out TV/digital audio S/PDIF digital audio

connector adapter cable connector

composite video-input
connector

S-video input
connector

Your TV has either an S-video input connector or a composite video-input connector. Depending
on what type of connector is available on your TV, you can use an S-video cable (included with your
Dell computer) or a commercially available composite video cable to connect your computer to
your TV. For audio devices without support for S/PDIF digital audio, you can use the audio
connector on the side of the computer to connect the computer to your audio device.
It is recommended that you connect video and audio cables to your computer in one of the
following combinations.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of
connection you should use.
• S-video and standard audio (see page 36 )
• S-video and S/PDIF digital audio (see page 37)
• Composite video and standard audio (see page 39)
• Composite video and S/PDIF digital audio (see page 40)
When you finish connecting the video and audio cables between your computer and your TV, you
must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on
page 43 to ensure that the computer recognizes and works properly with the TV. Additionally, if you
are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 42.

Using Your Computer 35

 S-Video and Standard Audio
www.dell.com | support.dell.com

TV/digital audio
adapter cable

S-video cable

standard
audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer
(without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF
digital audio.
2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your
computer.

36 Using Your Computer

 3 Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio
adapter cable.

4 Plug the other end of the S-video cable in to the S-video input connector on your TV.
5 Plug the single-connector end of the audio cable in to the headphone connector on your
computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
7 Turn on the TV and any audio device that you connected, and then turn on the computer.
8 See "Enabling the Display Settings for a TV" on page 43 to ensure that the computer
recognizes and works properly with the TV.

S-Video and S/PDIF Digital Audio

Using Your Computer 37

www.dell.com | support.dell.com

TV/digital audio
adapter cable

S-video cable

S/PDIF digital
audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your
computer.
3 Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio
adapter cable.

4 Plug the other end of the S-video cable in to the S-video input connector on the TV.
5 Plug one end of the S/PDIF digital audio cable in to the digital audio connector on the
TV/digital audio adapter cable.

6 Plug the other end of the S/PDIF digital audio cable in to the audio input connector on your
TV or other audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.

38 Using Your Computer

 8 See "Enabling the Display Settings for a TV" on page 43 to ensure that the computer
recognizes and works properly with the TV.

Composite Video and Standard Audio

TV/digital audio
adapter cable

composite
video cable

standard
audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on the
computer.

Using Your Computer 39

 3 Plug one end of the composite video cable in to the composite video-input connector on the
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TV/digital audio adapter cable.

4 Plug the other end of the composite video cable in to the composite video-input connector on
the TV.
5 Plug the single-connector end of the audio cable in to the headphone connector on the
computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
8 See "Enabling the Display Settings for a TV" on page 43 to ensure that the computer
recognizes and works properly with the TV.

Composite Video and S/PDIF Digital Audio

40 Using Your Computer

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on the
computer.
3 Plug one end of the composite video cable in to the composite video-input connector on the
TV/digital audio adapter cable.

4 Plug the other end of the composite video cable in to the composite video-input connector on
the TV.
5 Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the
TV/digital audio adapter cable.

6 Plug the other end of the digital audio cable in to the S/PDIF input connector on your TV or
other audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
8 See "Enabling the Display Settings for a TV" on page 43 to ensure that the computer
recognizes and works properly with the TV.

Using Your Computer 41

 Enabling S/PDIF Digital Audio
www.dell.com | support.dell.com

If your computer has a DVD drive, you can enable Dolby Digital 5.1 audio for DVD playback.
1 Double-click the CyberLink PowerDVD icon on the Microsoft® Windows® desktop.

2 Insert a DVD into the DVD drive.

If the DVD begins playing, click the stop button.
3 Click the properties (wrench) icon.
4 Click the Audio tab.
5 Click Enable S/PDIF output.
6 Click Apply.
7 Click OK.

Enabling S/PDIF in the Windows Audio Driver

NOTE: Enabling S/PDIF in Windows disables the sound from the headphone connector.
1 Double-click the speaker icon in the Windows notification area.
2 Click the Options menu and then click Advanced Controls.
3 Click Advanced.
4 Click Enable S/PDIF.
5 Click Close.
6 Click OK.

Setting Up the Dolby Headphone

NOTE: The Dolby headphone feature is available only if your computer has a DVD drive.
1 Double-click the Cyberlink PowerDVD icon on the Windows desktop.
2 Click the Properties icon.
3 Click the Dolby Headphone tab.
4 Click Enable Dolby Headphone.
NOTE: Icon labels may be visible only when you place the cursor over the icon.

42 Using Your Computer

 5 Select one of the four options to set the level of surround sound effects. Option 1 is a baseline
stereo option and Options 2, 3, and 4 are surround sound levels.
6 Click Apply, and then click OK to close the Properties window.
7 Click Exit.

Enabling the Display Settings for a TV

Your computer has an ATI video-controller card. To enable the display settings for a TV:
NOTE: See the documentation that came with your TV, and ensure that you properly configure and
connect the TV before you enable the display settings.
1 Click the Start button and click Control Panel.
2 Click Appearances and Themes.
3 Under or pick a Control Panel icon, click Display.
4 Click the Settings tab and click Advanced.
5 Click the Displays tab.
6 Click the upper-left corner of the TV button to enable the TV.
7 Click OK.

Connecting Monitors
NOTE: If you are connecting two monitors that both have VGA connectors, you must have the
optional VGA adapter, available from Dell. If you are connecting two flat-panel monitors, at least one
of them must have a VGA connector. If you are connecting a television, you may connect only one
monitor (VGA or DVI) in addition to the television.
This section provides instructions for connecting and enabling monitors. The instructions tell
you how to connect either one or two monitors (each with a VGA connector), one monitor with
a VGA connector and/or one monitor with a DVI connector, and one monitor of either type
and/or a television.

1 Connect the monitor cables to the connectors on the back of the computer.
If you are connecting one VGA monitor, connect it to the VGA (blue) connector on the
computer.
If you are connecting one DVI monitor, connect it to the DVI (white) connector on the
computer.

Using Your Computer 43

 If you are connecting two monitors that both have VGA connectors:
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a Connect one of the monitors to the VGA (blue) connector on the computer.

b Connect the other monitor to the optional VGA adapter and connect the VGA
adapter to the DVI (white) connector on the computer.

DVI (white)
connector

TV-out connector

VGA (blue) connector

optional VGA
adapter

If you are connecting two monitors, and one monitor has a VGA connector and the other monitor
has a DVI connector:
a Connect the VGA connector on the monitor to the VGA (blue) connector on the
computer.
b Connect the DVI connector on the other monitor to the DVI (white) connector on the
computer.
NOTE: To connect a television to your computer, you must use the S-video cable included with your
computer.
If you are connecting two monitors and one of the monitors is a television:
a Connect one end of the S-video cable to the TV-out connector on the computer.
b Connect the other end of the S-video cable to the S-video input connector on your
television.

c Connect the VGA or DVI monitor as described on page 44.

44 Using Your Computer

 2 Enable clone mode or extended desktop mode in the display settings.
• In clone mode, both monitors display the same image.
• In extended desktop mode, you can drag objects from one screen to the other,
effectively doubling the amount of viewable work space.
For information on changing the display settings for your video card, see the user’s guide in
the Help and Support Center (click the Start button, click Help and Support, click User
and system guides, click Device guides, and then click the guide for your video card).

Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file.
To access the help file, see page 18.

Copying CDs and DVDs

NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and then click RecordNow Help or RecordNow Tutorial.

How to Copy a CD or DVD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at support.sonic.com.
Currently, there are five DVD writeable disc formats available: DVD+R, DVD+RW, DVD-R,
DVD-RW and DVD-RAM. The DVD-writeable drives installed in Dell™ computers will write to
DVD+R and DVD+RW media, as well as read DVD-R and DVD-RW media, but the drives will
not write to and may not read DVD-RAM media. The commerically available DVD players for
home theater systems may or may not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1 Click the Start button, point to All Programs→ Sonic→ RecordNow!→ RecordNow!
2 Click either the audio tab or the data tab, depending on the kind of CD or DVD you are
planning to copy.
3 Click Exact Copy.

Using Your Computer 45

 4 To copy the CD or DVD:
www.dell.com | support.dell.com

• If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The
computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.
• If you have two CD or DVD drives, select the drive into which you have inserted your
source CD or DVD and click Copy. The computer copies the data on the CD or DVD to
the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.

Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs
(including High-Speed CD-RWs). Use blank CD-Rs to record music or permanently store data
files. After creating a CD-R, you cannot write to that CD-R again without changing your method of
recording (see the Sonic documentation for more information). Use blank CD-RWs to write to
CDs or to erase, rewrite, or update data on CDs.
Your DVD writeable drive can write to four different types of recording media—CD-Rs, CD-RWs
(including High-Speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to
permanently store large amounts of information. After creating a DVD+R disc, you may not be
able write to that disc again, depending on whether or not the disc is "finalized" or "closed" (the
final stage of the disc creation process). Use blank DVD+RWs when you will need to erase, rewrite,
or update the information on that disc later.

Helpful Tips
• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
• You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
• You cannot create audio DVDs with Sonic RecordNow.
• Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
• Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
• See the Sonic support website at support.sonic.com for additional information.

46 Using Your Computer

Optimizing Performance
Your Dell™ Inspiron™ computer is equipped with the Intel® 865PE chip set, which is designed to
support the Intel Pentium® 4 processor with Hyper-Threading (HT) technology to deliver the
highest level of system performance. The Intel 865PE chip set is highly integrated; it provides dual-
channel PC3200 memory interfaces and an 8X AGP graphics interface.

DDR Memory and Processor Front-Side Bus

The performance of your computer’s DDR memory depends on the type of memory installed and
the clock speed of your processor. For your computer, the memory type is PC3200, so for an
800-MHz front-side bus processor, the memory performs at 400 MHz.

Processor Type Processor Front-Side Bus Memory Type DDR Memory

Performance
Intel Pentium 4 with 800-MHz front-side bus PC3200 400 MHz
Hyper-Threading
technology

NOTE: To get dual-channel memory bandwidth capability, you must always have two memory modules
installed and they must be of the same memory capacity.
For information on installing memory, see page 105. For more information on the type of memory
supported by your computer, see page 144.

Hyper-Threading
Hyper-Threading is an Intel® technology that can enhance overall computer performance by
allowing one physical processor to function as two logical processors, capable of performing certain
tasks simultaneously. The Microsoft® Windows® XP operating system is optimized to take
advantage of Hyper-Threading technology. While many programs can benefit from
Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require
an update from the software manufacturer. Contact the software manufacturer for updates and
information about using Hyper-Threading with your software.

Optimizing Performance 47
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48
Optimizing Performance
Using a Battery
Battery Performance
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited
warranty for your computer. For more information about the Dell warranty for your computer, see "Limited
Warranties" on page 171 or the separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™
portable computer with the main battery installed at all times. Use a battery to run the computer
when it is not connected to an electrical outlet. One battery is supplied as standard equipment in
the battery bay.
Battery operating time varies depending on operating conditions.
Operating time is significantly reduced when you perform operations including, but not limited to,
the following:
• Using DVD, DVD+RW, and CD-RW drives.
• Using wireless communications devices, PC Cards, or USB devices.
• Using high-brightness display settings, 3D screen savers, or other power-intensive programs
such as 3D games.
• Running the computer in maximum performance mode. (See "Power Management" in the
Dell Inspiron Help file for more information. To access the help file, see page 18.)
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD
or DVD.
You can check the battery charge before or after you insert the battery into the computer. You can
also set power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work
with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
battery. See "Battery Disposal" on page 15.

Using a Battery 49
 CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
www.dell.com | support.dell.com

incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.

Checking the Battery Charge

The Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and icon,
the battery charge gauge, and the low-battery warning provide information on the battery charge.

Dell™ QuickSet Battery Meter

If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter.
The Battery Meter window displays status, charge level, and charge completion time for the battery
in your computer.
The following icons appear in the Battery Meter window:

• The computer is running on battery power.

• The battery is discharging or idle.

• The computer is connected to an electrical outlet and running on AC power.

• The battery is charging.

• The computer is connected to an electrical outlet and running on AC power.

• The battery is discharging, idle, or charging.

For more information about QuickSet, right-click the icon in the taskbar, and click Help.

Microsoft® Windows® Power Meter

The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the icon on the taskbar. For more information about the Power Meter tab, see
"Power Management" in the Dell Inspiron Help file. To access the help file, see page 18.
If the computer is connected to an electrical outlet, a icon appears in the taskbar.

Charge Gauge
Press the status button on the battery charge gauge to illuminate the charge-level lights. Each light
represents approximately 20 percent of the total battery charge. For example, if the battery has
80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no
charge.

50 Using a Battery
 battery charge gauge

Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file.
To access the help file, see page 18.

Charging the Battery

NOTE: The AC adapter charges a completely discharged battery in approximately 1.5 hours with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the
computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to cool
to room temperature. Then connect the computer to an electrical outlet to continue charging the
battery.
For more information about resolving problems with a battery, see "Power Problems" on page 83.

Using a Battery 51
 Removing a Battery
www.dell.com | support.dell.com

CAUTION: Before performing these procedures, disconnect all cables from the computer.
1 Ensure that the computer is turned off or disconnected from an electrical outlet.
2 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove
the battery from the bay.

52 Using a Battery
Installing a Battery
1 Slide the battery into the bay at a 45-degree angle.
2 Press the other side down until the latch release clicks.

Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.

Using a Battery 53
 www.dell.com | support.dell.com

54
Using a Battery
Using the Module Bay
About the Module Bay
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, CD-RW/DVD
drive, DVD+RW, or second hard drive in the module bay.
Your Dell™ Inspiron™computer ships with a CD, DVD, or other optical drive installed in the
module bay.

Removing and Installing Devices While the Computer Is

Turned Off
NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the
computer. Avoid pressing down on them or placing heavy objects on top of them.
1 Press the device latch release.
The latch release ejects partway.

device latch release

Using the Module Bay 55

 2 Pull the device out of the module bay.
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module bay device device latch release

3 Push the new device into the bay until it clicks.

Removing and Installing Devices While the Computer Is

Running
1 Before ejecting the device, double-click the Safely Remove Hardware icon on the taskbar,
click the device you want to eject, and click Stop.
NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the
computer. Avoid pressing down on them or placing heavy objects on top of them.

56 Using the Module Bay

2 Press the device latch release.

device latch release

3 Pull the device out of the module bay.

module bay device device latch release

4 Push the new device into the bay until it clicks.

The operating system automatically recognizes the device.
5 If necessary, enter your password to unlock your computer.

Using the Module Bay 57

 www.dell.com | support.dell.com

58
Using the Module Bay
Using the Keyboard and Touch Pad
Numeric Keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the middle
of the keypad keys.
• To type a number or symbol, hold down <Fn> and press the desired key.
• To enable the keypad, press <Num Lk>. The 9 light indicates that the keypad is active.
• To disable the keypad, press <Num Lk> again.

Key Combinations
System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window

<Num Lk> Enables and disables the numeric keypad

<Fn><Num Lk> Enables and disables the scroll lock function

Battery

<Fn><F3> Displays the Dell™ QuickSet Battery Meter (see

page 50)

CD or DVD Tray

<Fn><F10> Ejects the tray out of the drive if Dell QuickSet is

installed

Using the Keyboard and Touch Pad 59

 Display Functions
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<Fn><F8> Switches the video image to the next display option

<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor)
<Fn> and down-arrow Decreases brightness on the integrated display only (not
key on an external monitor)

Radios (Including Wireless Networking and PC Cards With Bluetooth® Wireless

Technology)

<Fn><F2> Enables and disables radios, including wireless

networking and the PC Card with Bluetooth wireless
technology.

Power Management

<Fn><Esc> Activates a power management mode. You can

reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. For instructions, see
"Power Management" in the Dell Inspiron Help file. To
access the help file, see page 18.

Speaker Functions

<Fn><Page Up> Increases the volume of the integrated speakers and

external speakers, if attached
<Fn><Page Dn> Decreases the volume of the integrated speakers and
external speakers, if attached
<Fn><End> Enables and disables the integrated speakers and external
speakers, if attached

60 Using the Keyboard and Touch Pad

Microsoft® Windows® Logo Key Functions

Windows logo key and Minimizes all open windows

<m>

Windows logo key and Maximizes all windows

<Shift><m>

Windows logo key and <e> Runs Windows Explorer

Windows logo key and <r> Opens the Run dialog box

Windows logo key and <f> Opens the Search Results dialog box

Windows logo key and Opens the Search Results-Computer dialog box (if
<Ctrl><f> the computer is connected to a network)

Windows logo key and Opens the System Properties dialog box
<Pause>

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware, and click Keyboard.

Using the Keyboard and Touch Pad 61

 Touch Pad
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The touch pad detects the pressure and movement of your finger to allow you to move the cursor
on the display. Use the touch pad and touch pad buttons as you would use a mouse.

• To move the cursor, lightly slide your finger over the touch pad.
• To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
• To select and move (or drag) an object, position the cursor on the object and tap down-up-
down on the touch pad. On the second down motion, leave your finger on the touch pad and
move the selected object by sliding your finger over the surface.
• To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to
change the direction of the cursor on the display. Use the track stick and track stick buttons as you
would use a mouse.

62 Using the Keyboard and Touch Pad

Customizing the Touch Pad and Track Stick
You can use the Mouse Properties window to disable the touch pad and track stick or adjust their
settings.
1 Click the Start button, click Control Panel, click Printers and Other Hardware, and then
click Mouse.
2 In the Mouse Properties window:
• Click the Device Select tab to disable the touch pad and track stick.
• Click the Pointer tab to adjust touch pad and track stick settings.
3 Select the desired settings and click Apply.
4 Click OK to save the settings and close the window.

Changing the Track Stick Cap

You can replace your track stick cap if it wears down from prolonged use. You can purchase
additional caps by visiting the Dell website at www.dell.com.

1 Pull the cap off the track stick.

2 Align the new cap over the square track-stick post and gently press the cap down onto the post.
NOTICE: The track stick can damage the display if it is not properly seated on the post.
3 Test the track stick to ensure that the cap is seated properly.

Using the Keyboard and Touch Pad 63

www.dell.com | support.dell.com

64 Using the Keyboard and Touch Pad

Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network connection device, such as a
network wall jack.
NOTE: Do not use a network cable with a telephone wall jack.

Setting Up a Home and Office Network 65

 Network Setup Wizard
www.dell.com | support.dell.com

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1 Click the Start button, point to All Programs→ Accessories→ Communications, and then
click Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
NOTE: Selecting the connection method labeled "This computer connects directly to the Internet"
enables the integrated firewall provided with Windows XP.
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.

Connecting to a Wireless Local Area Network

NOTE: These networking instructions do not apply to PC Cards with Bluetooth® wireless technology or
cellular products.

Determining Your Network Type

NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into three categories—infrastructure networks, ad-hoc networks, and home
networks. An infrastructure network uses routers or access points to connect several computers. An
ad-hoc network does not use routers or access points and consists of computers that broadcast to
one another. A home network typically employs high-speed Internet access such as DSL or cable,
and an access point or router. For additional assistance with setting up your wireless connection, go
to support.dell.com and search for the keyword wireless setup.

66 Setting Up a Home and Office Network

 ad-hoc network

infrastructure network

home network

Connecting to a Wireless Network in Microsoft® Windows® XP

Your wireless network card requires specific software and drivers in order to connect to a network.
The software is already installed. If the software is removed or corrupted, follow the instructions
included in the user's guide for your wireless network card. The user’s guide is located on your
Drivers and Utilities CD (that came with your computer) in the "User’s Guides-Network User’s
Guides" category. The user’s guide is also available on the Dell Support website at
support.dell.com.
1 Click the Start button, click Control Panel, and then click Switch to Classic View.
2 Double-click Network Connections.
3 Click Wireless Network Connection.
The Wireless Network Connection icon is highlighted.
4 Under Network Tasks in the left-hand pane, click Change settings of this connection.
The Wireless Network Connection Properties window appears.
5 Click the Wireless Networks tab.
NOTE: The names of wireless networks that your computer can detect are listed under Available
Networks.

Setting Up a Home and Office Network 67

www.dell.com | support.dell.com

6 Click Add.
The Wireless network properties window appears.

68 Setting Up a Home and Office Network

 NOTE: If you are using a WPA-protected network, and the Association tab does not give you the option
to select WPA, download the WPA wireless security update from the Microsoft support site.
7 Enter the name of your network in the Network name (SSID) field.
8 If you do not need to configure security settings, go to step 9.
If you choose to configure security settings (optional), go to "Configuring Security Settings
(Optional)" on page 70.

Setting Up a Home and Office Network 69

 9 Click OK.
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Your new network name appears in the Preferred networks field, and your network setup is
complete.

Configuring Security Settings (Optional)

Choose one of the following connection options based on the security settings for your network:
• Connecting to a Network with Wired Equivalent Protocol (WEP) Security Requirements
• Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements
NOTE: Network security settings are unique to your network. Dell cannot provide this information.

Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements

1 In the Preferred networks field, click the name of your wireless network.
2 Click Properties.

70 Setting Up a Home and Office Network

 3 From the Network Authentication drop-down menu, select Open.
Earlier versions of Dell wireless network software may not contain the drop-down menu. If
you are using an earlier version, click to check the Data encryption (WEP enabled) check box
and go to step 5.

4 From the Data encryption drop-down menu, select WEP.

5 If the wireless network does not require a network key, such as a password, go to step 9.
6 Click to uncheck the The key is provided for me automatically check box.
7 Enter the WEP network key in the Network key field.
8 Enter the WEP network key again in the Confirm network key field.
NOTE: Your computer can take up to 1 minute to connect to the network.
9 Click OK.
Your network setup is complete.

Setting Up a Home and Office Network 71

 Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements
www.dell.com | support.dell.com

The following instructions are basic steps for connecting to a WPA network. If your network
requires a user name, password, or domain settings, consult the setup instructions in the user’s
guide for your wireless network card.
NOTE: WPA protocols require that you know the network authentication and data encryption settings
for your wireless network. In addition, your WPA-protected network may require special settings such as
a network key, user name, password, and domain name.
1 In the Preferred networks field, click the name of your wireless network.
2 Click Properties.
3 From the Network Authentication drop-down menu, select your network authentication
type.
If you are using a WPA-protected network, and the Association tab does not give you the
option to select WPA, download the WPA wireless security update from the Microsoft
support site.

72 Setting Up a Home and Office Network

 4 From the Data encryption drop-down menu, select your data encryption type.
5 If your wireless network requires a key, enter it in the Network key field.
NOTE: Your computer can take up to 1 minute to connect to the network.
6 Click OK.
Your network setup is complete.

Setting Up a Home and Office Network 73

www.dell.com | support.dell.com

74 Setting Up a Home and Office Network

Solving Problems
Using the Dell Diagnostics
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see page 152).
1 Shut down the computer (see page 103).
2 Connect the computer to an electrical outlet.
3 Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you cannot see anything on your display, hold down the mute button and press the
computer’s power button to begin the Dell Diagnostics. The computer automatically runs the
Pre-boot System Assessment.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you
see the Windows desktop. Then shut down your computer through the Start menu and try
again.
4 When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
• During the assessment, answer any questions that appear.
• If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.

Solving Problems 75
 • If failures are detected during the Pre-boot System Assessment, write down the error
www.dell.com | support.dell.com

code(s) and contact Dell (see page 152) before continuing on to the Dell Diagnostics.
• If the Pre-boot System Assessment completes successfully, you receive the message
Booting Dell Diagnostic Utility Partition. Press any key to continue.
5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
6 When the Dell Diagnostics Main Menu appears, select the test you want to run, as described
in the following section.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want to run.

Option Function
Express Test Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test Tests a specific device. You can customize the tests you
want to run.
Symptom Tree Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.

2 If a test detects a problem with a device, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 152).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, a
technical support representative will ask for your Service Tag.

76 Solving Problems
 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.

Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and
the problem description.
Help Describes the test and may indicate requirements for
running the test.
Configuration Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from the system setup program, memory,
and various internal tests, and it displays the information
in the device list in the left pane of the screen. The
device list may not display the names of all the
components installed on your computer or all devices
attached to your computer.
Parameters Allows you to customize the test by changing the test
settings.

4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit
the Dell Diagnostics and restart the computer, close the Main Menu screen.

Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running at the time the message appeared.

T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The
file that you are trying to copy is too large to fit on the disk, or the disk is too full.
Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ?

“ < > | — Do not use these characters in filenames.

I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

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N O N - S YS T E M D I S K O R D I S K E R R O R — A floppy disk is in the floppy drive.

Remove the floppy disk and restart the computer.

N TL D R I S M I S S I N G — Essential system files are missing or corrupt. Use the

following instructions to make new copies of the files from your Operating
System CD:
1 Insert the Operating System CD and turn on your computer.
2 At the Welcome to Setup screen, press <r> to choose Repair using Recovery
Console.
3 When prompted for the particular Windows XP installation you want to log
onto, press <1>.
4 In the next screen you will be prompted to enter the administrator password;
enter the password if you have one. If no password is set, press <Enter>.
5 When c:\winnt> (or c:\>) appears, type:copy x:\i386\ntdlr c:\
6 The message 1 file(s) copied appears.
7 Type copy x:\i386\ntdetect.com c:\ (where x: is the drive letter of
your CD drive).
8 The message 1 file(s) copied appears.
9 Remove the Operating System CD and press <Ctrl><Alt><Del> to shut
down and then restart the computer.

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY

A G A I N — You have too many programs open. Close all windows and open the
program that you want to use.

O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 152).

A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to

open is missing an essential file. Remove and then reinstall the program.
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click Remove or Change/Remove and follow the prompts on the screen.
6 See the program documentation for installation instructions.

X:\ IS NOT ACCESSIBLE. T H E D E V I C E I S N O T R E A D Y — Insert a disk into the

drive and try again.

78 Solving Problems
Video and Display Problems
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.

CHECK THE L I G H T — When the light is blinking, the computer has

power.
• If the light is blinking, the computer is in standby mode—press the
power button to exit standby mode.
• If the light is off, press the power button.
• If the light is on, your power management settings may have caused the
display to turn off. Try pressing any key or move the cursor to exit standby
mode.

C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the

battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the

AC adapter has a light, ensure that it is on.

C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass
power protection devices, power strips, and the extension cable to verify that the
computer turns on.

A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the

Windows Help and Support Center. To access the Help and Support Center, see
page 19.

S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external

monitor, press <Fn><F8> to switch the video image to the display.

Solving Problems 79
 If the display is difficult to read
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A D J U S T T H E B R I G H T N E S S — See the Dell Inspiron Help file for instructions on

adjusting the brightness. To access the help file, see page 18.

M O V E YO U R E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R
M O N I T O R — If your external speaker system includes a subwoofer, ensure that
the subwoofer is at least 60 cm (2 ft) away from the computer or external
monitor.

E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent

lights, halogen lamps, or other appliances.

R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS DISPLAY SETTINGS

1 Click the Start button and then click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.

S E E " E R R O R M E S S A G E S " — If an error message appears, see "Error Messages"

on page 77.

If only part of the display is readable

CONNECT AN EXTERNAL MONITOR

1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display or video controller may be
defective. Contact Dell (see page 152).

80 Solving Problems
Scanner Problems

C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power

cable is firmly connected to a working electrical power source and that the
scanner is turned on.

C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable is

firmly connected to the computer and to the scanner.

U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a

locking tab or button.

R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for

instructions.

Hard Drive Problems

NOTE: For information on saving files to a floppy disk, see the Dell Inspiron Help file. To access the help
file, see page 18.

If you have problems with a hard drive

A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive

may prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.

CHECK THE DRIVE FOR ERRORS

1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.

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 PC Card Problems
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C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into

the connector.

E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S ® — Double-
click the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that
the card is listed.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD —

Contact Dell (see page 152).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY

D E L L — Contact the PC Card manufacturer.

External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 103).

Disconnect the keyboard cable and check it for damage.
If you are using a keyboard extension cable, disconnect it and connect the
keyboard directly to the computer.

CHECK THE EXTERNAL KEYBOARD

1 Turn off the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink
during the boot routine.
3 From the Windows® desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
4 Type some characters on the external keyboard and verify that they appear on
the display.
If you cannot verify these steps, you may have a defective external keyboard.

82 Solving Problems
 TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E
INTEGRATED KEYBOARD
1 Turn off the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
5 Type some characters on the external keyboard and verify that they appear on
the display.
If the characters appear now but did not with the external keyboard, you may
have a defective external keyboard. Contact Dell (see page 152).

Power Problems
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see
page 18.

C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the

computer has power. If the power light is blinking, the computer is in standby
mode—press the power button to exit standby mode. If the light is off, press the
power button to turn on the computer.

C H A R G E T H E B A T T E R Y — The battery charge may be depleted.

1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.

CHECK THE BATTERY STATUS LIGHT — If the battery status light flashes orange
or is a steady orange the battery charge is low or depleted. Connect the computer
to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to
charge. Turn off the computer, disconnect the computer from the electrical
outlet, and then let the battery and computer cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective.
Contact Dell (see page 152).

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

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C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the

AC adapter has a light, ensure that the light is on.

C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass
power protection devices, power strips, and the extension cable to verify that the
computer turns on.

E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent

lights, halogen lamps, or other appliances.

A D J U S T T H E P O W E R P R O P E R T I E S — See the Dell Inspiron Help file or search

for the keyword standby in the Windows Help and Support Center. To access
help, see page 18.

R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but

the display remains blank, reseat the memory modules. (For instructions, see
"Memory" on page 105.)

Unexpected Characters

D I S A B L E T H E N U M E R I C K E Y P A D — Press <Fn><Num Lk> to disable the

numeric keypad if numbers are displayed instead of letters. Verify that the
numbers lock light is not lit.

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS

1 Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2 Click Mouse.
3 Try adjusting the settings.

C H E C K T H E M O U S E C A B L E — Shut down the computer (see page 103).

Disconnect the mouse cable and check it for damage. Firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse
directly to the computer.

84 Solving Problems
 TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D
1 Turn off the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select
an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.

R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities"

on page 94.

Printer Problems

C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer

cable is properly connected to the computer.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation

supplied with the printer.

VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed,
right-click the printer icon.
5 Click Properties, and then click the Ports tab. Ensure that the Print to the
following port(s): setting is USB.

R E I N S T A L L T H E P R I N T E R D R I V E R — See the documentation supplied with

the printer.

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 E-Mail Problems
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E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
mark next to it, click the check mark to remove it and connect to the Internet.

Modem and Internet Connection Problems

NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital
telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network
connector.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
you are sure that your modem is working properly and you still experience problems, contact your ISP.

C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone. Ensure that you
have touchtone telephone service. Try connecting the modem to a different
telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.

C O N N E C T T H E M O D E M C A B L E D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and use the
telephone line to connect the modem directly to the telephone wall jack.

C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the

modem.

C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are

using a line that is 3 m (10 ft) or more in length, try a shorter one.

I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an

irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.

86 Solving Problems
 TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for
instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click
the Dialing Rules tab, and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

Network Problems

C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network

cable connector is firmly connected to the optional connector on the computer
and the network wall jack.

CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —

Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable. Amber indicates that the optional network
adapter driver is loaded and the adapter is detecting activity.

R E S T A R T T H E C O M P U T E R — Try to log on to the network again.

C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network

settings are correct and that the network is functioning.

Solving Problems 87
 General Program Problems
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A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers

maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.

A program stops responding

END THE PROGRAM

1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or

a proper shutdown (see page 103), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows®
shutdown. ScanDisk automatically runs during the start-up process. Follow the
instructions on the screen.

Error messages appear

R E V I E W "E R R O R M E S S A G E S " — Look up the message and take the appropriate

action. See the software documentation.

88 Solving Problems
CD or DVD Problems
If you cannot play a CD, CD-RW, or DVD
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a
defect with the drive or the CD.

E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button

and click My Computer, or right-click the Start button and click Explorer. If the
drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive. Insert a bootable disk and restart the computer. Verify that the
light is blinking, indicating normal operation.

TR Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that the

original disc is defective.

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in

the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.

REINSTALL THE DRIVE

1 Save and close any open files, exit any open programs, and shut down the
computer (see page 103).
2 Remove the drive. See "Using the Module Bay" on page 55 for instructions.
3 Reinstall the drive.
4 Turn on the computer.

C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" in the Dell

Inspiron Help file for instructions. To access the help file, see page 18.

If you cannot eject the CD, CD-RW, or DVD drive tray

1 Ensure that the computer is turned off.

2 Straighten a paper clip and insert one end into the eject hole at the front of
the drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.

Solving Problems 89
 If you hear an unfamiliar scraping or grinding sound
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• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.

If the CD-RW drive stops writing

DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW —

Search for the keyword standby in the Windows Help and Support Center. To
access the Help and Support Center, see page 19.

C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your

CD creation software.

E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before

writing to the CD-RW may alleviate the problem.

Sound and Speaker Problems

If you have a problem with integrated speakers

A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker

icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted.

A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press
<Fn><End> to disable (mute) or re-enable the integrated speakers.

R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and

Utilities" on page 94.

90 Solving Problems
If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, make sure that you did not turn the player volume down or off.

C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — See the setup diagram

supplied with the speakers.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup

diagram supplied with the speakers.

A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker

icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.

TE S T T H E S P E A K E R S — Plug the speaker audio cable into the line-out

connector on the computer. Ensure that the headphone volume control is turned
up. Play a music CD.

R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test

button on the subwoofer. See the speaker documentation for self-test
instructions.

E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and

Utilities" on page 94.

Solving Problems 91
 E-Mail, Modem, and Internet Problems
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.

C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-

mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.

CHECK THE TELEPHONE LINE CONNECTION —

CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then

click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.

92 Solving Problems
 E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.

Resolving Other Technical Problems

G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with

general usage, installation, and troubleshooting questions. See "Dell Technical
Support Policy (U.S. Only)" on page 152 for a description of the hardware and
software support provided by Dell.

E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the

Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy (U.S. Only)" on page 152 for a description of the hardware and
software support provided by Dell.

C O N T A C T D E L L — If you cannot solve your problem using the Dell™ support

website or e-mail service, call Dell for technical assistance (see page 152). See
"Dell Technical Support Policy (U.S. Only)" on page 152 for a description of the
hardware and software support provided by Dell.

Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program. A driver acts like a translator between the device and any other programs that use
the device. Each device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.

Solving Problems 93
 NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your
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computer. Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating
system. You may need to install drivers if you:
• Upgrade your operating system.
• Reinstall your operating system.
• Connect or install a new device.

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver as described in the following section.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide
approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer
might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.

94 Solving Problems
 7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see page 97) to
return your computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities CD

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the
driver from the Drivers and Utilities CD.
1 Save and close any open files, and exit any open programs.
2 Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer,
click your CD drive directory to display the CD contents, and then double-click the
autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files.
Click OK, and follow the instructions on the screen to continue.
3 From the Language drop-down menu in the toolbar, select your preferred language for the
driver or utility (if available). A welcome screen appears.
4 Click Next.
The CD automatically scans your hardware to detect drivers and utilities used by your
computer.
5 After the CD completes the hardware scan, you can also detect other drivers and utilities.
Under Search Criteria, select the appropriate categories from the System Model, Operating
System, and Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6 Click the link of a specific driver or utility to display information about the driver or utility
that you want to install.
7 Click the Install button (if present) to begin installing the driver or utility. At the welcome
screen, follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation
instructions, either see the appropriate instructions in the following sections, or click Extract,
follow the extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information
window to display the files associated with that driver.

Solving Problems 95
 Manually Reinstalling Drivers
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NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor (see
page 151) in the system setup program before continuing with the driver installation.
1 After extracting the driver files to your hard drive as described in the previous section, click
the Start button and right-click My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver (for example, Modems
or Infrared devices).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously extracted the driver files.
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use Device Manager or the Hardware Troubleshooter to resolve the
incompatibility.
To resolve incompatibilities using Device Manager:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance and click System.
3 Click the Hardware tab and click Device Manager.
4 In the Device Manager list, check for devices that are incorrectly configured.
Incorrectly configured devices are indicated by a yellow exclamation point (!) or a red X if the
device has been disabled.
5 Double-click any device marked with an exclamation point to display the Properties window.
The Device status area in the Properties window reports the cards or devices that need to be
reconfigured.
6 Reconfigure the devices or remove the devices from the Device Manager. See the
documentation that came with the device for information on configuring the device.

96 Solving Problems
To resolve incompatibilities using the Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.

Using Microsoft® Windows® XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore. To access the Help
and Support Center, see page 19.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.

Creating a Restore Point

1 Click the Start button and click Help and Support.
2 Click System Restore.
3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 94) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.

Solving Problems 97
 5 Click Next.
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The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Click Undo my last restoration and click Next.
3 Click Next.
The System Restore screen appears and the computer restarts.
4 After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.

Reinstalling Microsoft® Windows® XP

Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with a
newly installed driver, first try using Windows XP Device Driver Rollback (see page 94). If Device
Driver Rollback does not resolve the problem, then use System Restore (see page 97) to return your
operating system to the operating state it was in before you installed the new device driver.

98 Solving Problems
 NOTICE: Before performing the installation, back up all data files on your primary hard drive. For
conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows XP, you need the following items:
• Dell™ Operating System CD
• Dell Drivers and Utilities CD
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer.
Use the Drivers and Utilities CD to load any required drivers.

Reinstalling Windows XP
To reinstall Windows XP, perform all the steps in the following sections in the order in which they
are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating
system, you must also reinstall the device drivers (see "Reinstalling Drivers and Utilities" on
page 94), virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can
overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall
Windows XP unless a Dell technical support representative instructs you to do so.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your
computer before you reinstall Windows XP. See the documentation that came with the software for
instructions.

Booting From the Operating System CD

1 Save and close any open files and exit any open programs.
2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears.
3 Restart the computer.
4 Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut
down the computer and try again.
5 Press the arrow keys to select CD-ROM, and press <Enter>.
6 When the Press any key to boot from CD message appears, press any key.

Windows XP Setup
1 When the Windows XP Setup screen appears, press <Enter> to select To set up
Windows now.
2 Read the information on the Microsoft Windows Licensing Agreement screen, and press
<F8> to accept the license agreement.

Solving Problems 99
 3 If your computer already has Windows XP installed and you want to recover your current
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Windows XP data, type r to select the repair option, and remove the CD.
4 If you want to install a new copy of Windows XP, press <Esc> to select that option.
5 Press <Enter> to select the highlighted partition (recommended), and follow the
instructions on the screen.
The Windows XP Setup screen appears, and the operating system begins to copy files and
install the devices. The computer automatically restarts multiple times.
NOTICE: Do not press any key when the following message appears: Press any key to boot
from the CD.
NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of
your computer.
6 When the Regional and Language Options screen appears, select the settings for your
location and click Next.
7 Enter your name and organization (optional) in the Personalize Your Software screen, and
click Next.
8 If you are reinstalling Windows XP Home Edition, at the What's your computer's name
window, enter a name for your computer (or accept the name provided) and click Next.
If you are reinstalling Windows XP Professional, at the Computer Name and Administrator
Password window, enter a name for your computer (or accept the one provided) and a
password, and click Next.
9 If the Modem Dialing Information screen appears, enter the requested information and click
Next.
10 Enter the date, time, and time zone in the Date and Time Settings window, and click Next.
11 If the Networking Settings screen appears, click Typical and click Next.
12 If you are reinstalling Windows XP Professional and you are prompted to provide further
information regarding your network configuration, enter your selections. If you are unsure of
your settings, accept the default selections.
Windows XP installs the operating system components and configures the computer. The
computer automatically restarts.
NOTICE: Do not press any key when the following message appears: Press any key to boot
from the CD.
13 When the Welcome to Microsoft screen appears, click Next.
14 When the How will this computer connect to the Internet? message appears,
click Skip.
15 When the Ready to register with Microsoft? screen appears, select No, not at this time and
click Next.
16 When the Who will use this computer? screen appears, you can enter up to five users.

100 Solving Problems

17 Click Next.
18 Click Finish to complete the setup, and remove the CD.
19 Reinstall the appropriate drivers with the Drivers and Utilities CD. For instructions, see
"Reinstalling Drivers and Utilities" on page 94.
20 Reinstall your virus protection software.
21 Reinstall your programs.
NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the
Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.

Solving Problems 101

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102
Solving Problems
Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
• You have performed the steps in "Shutting Down Your Computer" (see page 103).
• You have read the safety information (see page 11).
NOTE: Unless otherwise noted, each procedure in this chapter assumes that a part can be replaced by
performing the removal procedure in the reverse order.

Recommended Tools
The procedures in this chapter may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Small plastic scribe
• Flash BIOS update program floppy disk or CD

Shutting Down Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a memory
module by its side edges, not by its connector edge.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press
in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.

Adding and Replacing Parts 103

 NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
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the computer.
1 Ensure that the work surface is flat and clean to prevent the computer cover from being
scratched.
2 Shut down the computer (see page 103).
3 Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer, press and
hold the power button for 4 seconds.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
4 Disconnect any telephone or telecommunication lines from the computer.
5 Disconnect your computer and all attached devices from their electrical outlets, and then
press the power button to ground the system board.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
6 Remove any installed PC Cards from the PC Card slot.
7 Close the display and turn the computer upside down on a flat work surface.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
8 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove
the battery from the bay.

104 Adding and Replacing Parts

 9 Remove any installed module from the module bay.
10 Remove the hard drive (see page 111).

Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" on page 144 for information on the memory supported by your computer. Install
only memory modules that are intended for your computer.
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer (see page 52).
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
NOTE: This computer requires matched memory modules and therefore always has two identical
memory modules.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Turn the computer over, unscrew the captive screw labeled "M", and remove the memory
module cover.

captive screw

memory module cover

Adding and Replacing Parts 105

 NOTICE: To prevent damage to the memory module connector, do not use tools to spread the
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memory-module securing clips.

3 If you are replacing a memory module, ground yourself and remove the existing module:
a Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b Remove the module from the connector at a 45-degree angle.

memory module

securing clips (2 per connector)

NOTICE: Ensure that memory modules are installed in both connectors and they are of the same
capacity. Insert memory modules at a 45-degree angle to avoid damaging the connector.
4 Ground yourself and install the new memory module:
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
a Align the notch in the module edge connector with the tab in the connector slot.
b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down
until it clicks into place. If you do not feel the click, remove the module and reinstall it.

106 Adding and Replacing Parts

 5 Replace the memory module cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close
may damage your computer.
6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
7 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.

Adding and Replacing Parts 107

 Mini PCI Card
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CAUTION: FCC rules strictly prohibit users from installing 5-GHz (802.11a,802.11a/b, 802.11a/b/g)
Wireless LAN Mini PCI cards. Under no circumstances should you install such a device. Only trained
Dell service personnel are authorized to install a 5-GHz Wireless LAN Mini PCI card.
CAUTION: If you are removing and/or installing a 2.4-GHz (802.11b, 802.11b/g) Mini PCI card, follow the
instructions noted below. Only products approved for use in your portable computer may be installed.
Approved Mini PCI cards may be purchased only from Dell.
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer (see page 52).
NOTE: 2.4-GHz Wireless LAN PC Cards may be removed and installed by the user.
If you ordered a Mini PCI card with your computer, the card is already installed.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Turn the computer over.
3 Unscrew the captive screw labeled “C” and remove the Mini PCI card cover.

Mini PCI card cover

captive screw

108 Adding and Replacing Parts

4 If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card,
first remove the existing card:
a Disconnect the antenna cables from the Mini PCI card.

antenna cables

b Release the Mini PCI card by spreading the metal securing tabs until the card pops up
slightly.
c Lift the Mini PCI card out of its connector.

securing tabs

Adding and Replacing Parts 109

 NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
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connectors and realign the card.

5 To install a Mini PCI card, align the card with the connector at a 45-degree angle, and press
the card into the connector until it clicks.

NOTICE: To avoid damaging the antenna cables or the Mini PCI card, never place the cables under the
card.
6 Connect the antenna cables to the Mini PCI card.

antenna cables

7 Replace the Mini PCI card cover and tighten the captive screw.

110 Adding and Replacing Parts

Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the
hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than
Dell.
NOTE: You need the Operating System CD to install the Microsoft® Windows® operating system. You also
need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard
drive.
To replace the hard drive in the hard drive bay:
1 Follow the procedures in "Before You Begin" (see page 103).
2 Turn the computer over, and remove the hard drive screw.

hard drive

Adding and Replacing Parts 111

 NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See
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"Protecting Against Electrostatic Discharge" on page 14.

3 Slide the hard drive out of the computer.
4 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
5 Slide the drive into the bay until it is fully seated.
6 Replace and tighten the screw.
7 Use the Operating System CD to install the operating system for your computer. For
instructions, see "Reinstalling Microsoft Windows XP" on page 98.
8 Use the Drivers and Utilities CD to install the drivers and utilities for your computer. For
instructions, see "Reinstalling Drivers and Utilities" on page 94.

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the
hard drive may be damaged in transit.

hard drive

foam packaging

112 Adding and Replacing Parts

Subwoofer
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
If you ordered a subwoofer with your computer, it is already installed. To remove and replace a
subwoofer:
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the battery (see page 52).
3 Remove the subwoofer from the battery:
a Disconnect the subwoofer cable.
b Apply a small screwdriver or scribe to the notch in the side of the battery, releasing the
subwoofer from the compartment in the battery.

subwoofer

cable

battery

notch

subwoofer cable
connector

Adding and Replacing Parts 113

 4 Insert the subwoofer into the compartment within the battery.
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subwoofer

cable

battery

subwoofer cable
connector

5 Connect the cable to the subwoofer connector.

6 Replace the battery in the battery bay (see page 53).

Keyboard
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
NOTE: You do not need to remove the left and right hinge covers.

114 Adding and Replacing Parts

3 Remove the keyboard:
a Remove the two M2.5 x 3-mm screws across the top of the keyboard.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be
careful when removing and handling the keyboard.
b Lift up the keyboard and gently slide it toward the display.
c Hold the keyboard up and slightly forward to allow access to the keyboard connector.
d Pull up on the keyboard connector tab to disconnect the keyboard connector from the
system board.

M2.5 x 3-mm screws (2)

keyboard

keyboard connector tab

system board connector

NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the four tabs along the
front edge of the keyboard into the palm rest, and then secure the keyboard in place.

Adding and Replacing Parts 115

 PC Card With Bluetooth® Wireless Technology
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CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
If you ordered a PC Card with Bluetooth wireless technology with your computer, it is already
installed.
1 Remove the battery (see page 52).
2 Open the card door.
3 Using a plastic scribe or screwdriver, gently pry the module from the plastic guide bracket and
the compartment so that you can disconnect the card from its cable and remove it from the
computer.

card card connector

card door

116 Adding and Replacing Parts

Modem
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.

Removing the Modem

1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
3 Remove the keyboard (see page 114).
4 Remove the M2 x 3-mm screw.

M2 x 3-mm screw

pull-tab

modem

modem cable

5 Pull up on the pull-tab to disconnect the modem from the modem connector on the system
board.
NOTICE: Do not disconnect the modem cable from the system board.
6 Disconnect the modem cable from the modem.

Adding and Replacing Parts 117

 Installing the Modem
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1 Connect the modem cable to the modem.

NOTICE: Ensure that the modem cable is routed correctly when you replace the modem.
NOTICE: Do not press down on the left side of the modem while installing it.
2 Align the connector on the bottom of the modem with the modem connector on the system
board, and then press down on the right side of the modem to seat both connectors.
3 Replace the M2 x 3-mm screw.

Keyboard Bracket
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
3 Remove the keyboard (see page 114).
4 Remove the display (see page 124).
5 Remove the palm rest (see page 130).
6 Remove the four M2.5 x 6-mm screws.
7 Pull up on the pull-tab on the FPC cable connector to disconnect the FPC cable from the
keyboard bracket
8 Slightly lift up the keyboard bracket, move it approximately one inch toward the back of the
computer, and then lift straight up to remove it.

118 Adding and Replacing Parts

 FPC cable pull-tab

M2.5 x 6-mm screws (4)

keyboard bracket

Fans
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
The two fans are located on the bottom of the computer, one with screws labeled "F2" (fan 2) and
one with screws labeled "F3" (fan 3).
To remove fan 2:
1 Follow the procedures in "Before You Begin" (see page 103).
2 Turn the computer over.
3 Unscrew the two captive screws labeled "F2", lift up the fan cover, and remove it from the
computer.
NOTE: This fan cover comes off over the audio connectors.

Adding and Replacing Parts 119

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fan cover
captive screws (2)

audio connectors

4 Remove the screw on the fan and lift up the fan release lever.

fan release lever screw

fan

5 Use the fan release lever to lift the fan out of the computer.
When replacing fan 2, press down on the fan surface labeled "Press here" to securely seat the fan in
place.

120 Adding and Replacing Parts

To remove fan 3:
1 Unscrew the two captive screws labeled "F3."
2 Lift the fan out of the computer.
NOTE: The cover on this fan is not removable. It remains attached to the fan.

fan cover
captive screws (2)

Hinge Covers
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
NOTE: The hinge cover consists of three separate pieces: the left cover, the right cover, and the center
cover. To remove computer components, you must remove all three covers except when removing the
keyboard or the reserve battery. For these two components, remove only the center cover.

Adding and Replacing Parts 121

 2 Remove the left and right hinge covers:
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a Open the display.

NOTICE: To avoid damaging the cover, do not lift the center hinge cover on both sides simultaneously.
b Slide the left and right hinge covers toward the back of the computer and then slide them
to the side, away from the computer.

left hinge
cover

right hinge
cover

3 Remove the center hinge cover:

a Close the display.
b Facing the front of the computer, press in on the two hinge cover snaps and pull them up
slightly to disengage them.

122 Adding and Replacing Parts

 hinge cover snaps (2)
center hinge cover

c Open the display all the way (180 degrees) so that it lies flat against your work surface.
d Lift the center hinge cover on the right side first just enough to access the flex-cable
connector.
e Using the pull-tab, disconnect the center-hinge-cover flex cable from the system board
connector.

system board connector center-hinge-cover flex

cable and pull-tab

Adding and Replacing Parts 123

 Display
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CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
NOTICE: Before turning the computer over and removing the screws, ensure that the display is firmly
latched closed.
2 Turn the computer over and remove the four screws (two on each side) labeled "D" on the
bottom of the computer.

screws
labeled "D" (4)

3 Turn the computer right-side up.

4 Remove the left, right, and center hinge covers (see page 121).
5 Disconnect the antenna cables (pull to separate the connectors).

124 Adding and Replacing Parts

 antenna cables (2)
display cable

system board connector

6 Disconnect the display cable, using the pull-tab.

7 Lift the display out of the computer at a 90-degree angle.

display

Adding and Replacing Parts 125

 When you replace the display, ensure that the ribbon tape around the display cable is securely
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tucked underneath the two tabs.

tabs (2) display

ribbon tape

Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable
clip.

display antenna cable clip

antenna cables (2)

126 Adding and Replacing Parts

Display Latch
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the display (see page 124).
3 Remove the eight rubber display bumpers.
4 Remove the two M2.5 x 6-mm shoulder screws and six M2.5 x 6-mm screws, and remove the
display bezel.

M2.5 x 6-mm screws (6) rubber display bumpers

M2.5 x 6-mm shoulder screws (2) display bezel

Adding and Replacing Parts 127

 5 Remove the two M2 x 4-mm screws and remove the display latch.
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M2 x 4-mm screws (2)

display latch

Video Card
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
3 Remove the keyboard (see page 114).
4 Remove the display (see page 124).
5 Remove the keyboard bracket (see page 118).
6 Remove the four M2.5 x 6-mm screws from the video card.

128 Adding and Replacing Parts

 7 Lift up the video card to remove it.
The video-card heat sink is part of the video card assembly.

M2.5 x 6-mm screws (4)

video card

system board
connector

Processor Thermal-Cooling Assembly

CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.

Removing the Processor Thermal-Cooling Assembly

1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
3 Remove the keyboard (see page 114).
4 Remove the display (see page 124).
5 Remove the keyboard bracket (see page 118).
6 Remove the video card (see page 128).
7 Loosen in consecutive order the four captive screws, labeled "1" through "4," that secure the
processor thermal-cooling assembly to the system board.

Adding and Replacing Parts 129

 8 Lift up the processor thermal-cooling assembly and remove it from the system board.
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processor thermal-cooling
assembly

captive screws (4)

Installing the Processor Thermal-Cooling Assembly

1 Place the processor thermal-cooling assembly over the processor.
2 Tighten the four captive screws, labeled "1" through "4," in consecutive order.

Palm Rest
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
3 Remove the keyboard (see page 114).
4 Remove the display (see page 124).
5 Remove the keyboard bracket (see page 118).
6 Turn over the computer and remove the three M2.5 x 8-mm screws labeled "circle P."

130 Adding and Replacing Parts

 M2.5 x 8-mm screws
labeled "circle P" (3)

7 Turn the computer top-side up and remove the four M2.5 x 3-mm screws labeled "circle P."
8 Disconnect the touch-pad connector from the system board.
9 Slide the palm rest forward and remove it from the computer.

M2.5 x 3-mm screws (4) touch-pad connector

Adding and Replacing Parts 131

 Processor Module
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Removing the Processor Module

CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: Do not touch the processor die. Press and hold the processor down on the substrate on which
the die is mounted while turning the cam screw to prevent intermittent contact between the cam
screw and processor.
NOTICE: To avoid damage to the processor, hold the screwdriver so that it is perpendicular to the
processor when turning the cam screw.
1 Follow the instructions in "Before You Begin" on page 103.
2 Remove the video card (see page 128).
3 Remove the keyboard (see page 114).
4 Remove the fan (see page 119).
NOTICE: To help ensure maximum cooling for the processor, do not touch the heat transfer areas on
the processor thermal-cooling assembly. The oils in your skin reduce the heat transfer capability of
the thermal pads.
5 Remove the processor thermal-cooling assembly.
NOTICE: When removing the processor module, pull the module straight up. Be careful not to bend
the pins on the processor module.
6 To loosen the ZIF socket, use a small, flat-blade screwdriver and rotate the ZIF-socket cam
screw counterclockwise until it comes to the cam stop.

132 Adding and Replacing Parts

 screwdriver (perpendicular to
processor)

ZIF-socket cam
screw

ZIF socket

pin-1 corner

NOTE: The ZIF-socket cam screw secures the processor to the system board. Take note of
the arrow on the ZIF-socket cam screw, which indicates the direction to turn the cam
screw.
7 Lift out the processor module.

Installing the Processor Module

NOTICE: Ensure that the cam lock is in the fully open position before seating the processor module.
Seating the processor module properly in the ZIF socket does not require force.
NOTICE: A processor module that is not properly seated can result in an intermittent connection or
permanent damage to the processor and ZIF socket.
1 Align the pin-1 corner of the processor module with the pin-1 corner of the ZIF socket, and
insert the processor module.
NOTE: The pin-1 corner of the processor module has a triangle that aligns with the triangle on the
pin-1 corner of the ZIF socket.

Adding and Replacing Parts 133

 NOTICE: You must position the processor module correctly in the ZIF socket to avoid permanent
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damage to the module and the socket.

When the processor module is correctly seated, all four corners are aligned at the same
height. If one or more corners of the module are higher than the others, the module is not
seated correctly.
2 Tighten the ZIF socket by turning the cam screw clockwise to secure the processor module
to the system board.
3 Perform the steps in "Removing the Processor Module" on page 132 in reverse order,
beginning with step 5.
4 Update the BIOS using the flash BIOS update program floppy disk or CD. For instructions
on how to flash the BIOS, see the following section.

Flashing the BIOS

1 Ensure that the AC adapter is plugged in and that the main battery is installed properly.
2 Insert the flash BIOS update program floppy disk or CD and turn on the computer.
Follow the instructions that appear on the screen. The computer continues to boot and
updates the new BIOS. When the update is complete, the computer will automatically
reboot.
3 Press <F2> during POST to enter the system setup program.
4 Press <Alt> and <f> to reset the computer defaults.
5 Press <Esc>, select Save changes and reboot, and press <Enter> to save configuration
changes.
6 Remove the flash BIOS update program floppy disk or CD from the drive and restart the
computer.

Reserve Battery
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.

134 Adding and Replacing Parts

 NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
NOTE: You do not need to remove the left and right hinge covers.
3 Remove the keyboard (see page 114).
4 Disconnect the reserve battery cable connector from the system board.
5 Lift the reserve battery clip slightly to disengage it from the fan chassis.
6 Pull the reserve battery together with the clip straight out of the computer base.

reserve battery clip

reserve battery

system board connector

NOTE: Use a scribe to press the reserve battery cable connector into the system board connector when
replacing the reserve battery.

System Board
Removing the System Board
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.

Adding and Replacing Parts 135

 The system board’s BIOS chip contains the Service Tag, which is also visible on a barcode label
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on the bottom of the computer. The replacement kit for the system board includes a CD that
provides a utility for transferring the Service Tag to the replacement system board.

NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any
installed batteries.
1 Remove the keyboard (see page 114).
2 Remove the display (see page 124).
3 Remove the palm rest (see page 130).
4 Remove the video card (see page 128).
5 Remove the processor thermal-cooling assembly (see page 129).
6 Remove the processor (see page 132).
7 Turn the system over and remove the two M2.5 x 6-mm screws from the system-board
bottom assembly.

M2.5 x 6-mm screws (2)

system-board bottom assembly

136 Adding and Replacing Parts

 8 Turn the system top-side up again, and remove the four M2.5 x 6-mm screws from the
system-board top assembly.
9 With the front of the computer facing you, lift the system-board top assembly from the right
side, swinging it up, then lift the left side and draw the system-board top assembly out of the
computer.

system-board top
assembly

Installing the System Board

1 Perform all of the steps in "Removing the System Board" on page 135 in reverse order.
NOTICE: Before turning on the computer, replace all screws and ensure that no stray screws remain
inside the computer. Failure to do so may result in damage to the computer.

2 Turn on the computer.

NOTE: After replacing the system board, you must enter the computer Service Tag sequence into the
BIOS of the replacement system board as part of the BIOS update procedure.

3 Insert the flash BIOS update program floppy disk or CD that accompanied the
replacement system board into the appropriate drive. Follow the instructions that appear
on the screen.

Adding and Replacing Parts 137

 Speakers
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CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
1 Follow the procedures in "Before You Begin" (see page 103).
2 Remove the center hinge cover (see page 121).
3 Remove the keyboard (see page 114).
4 Remove the display (see page 124).
5 Remove the palm rest (see page 130).
6 Remove the keyboard bracket (see page 118).
NOTICE: Handle the speakers with care to avoid damaging them.
7 Remove the three M2.5 x 5-mm screws from the speakers.
8 Lift up the speakers.
9 Disconnect the speaker connector from the system board connector.

M2.5 x 5-mm
screws (3)

system board
connector

speakers

138 Adding and Replacing Parts

Display Latch Release
CAUTION: Before you begin this procedure, read the safety instructions at the front of this document
(see page 11).
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
1 Remove the hard drive (see page 105).
2 Remove the keyboard (see page 114).
3 Remove the display (see page 124).
4 Remove the palm rest (see page 130).
5 Remove the system board (see page 135).
6 Remove the speakers (see page 138).
7 Remove the two M2.5x 6-mm screws on each side of the latch.
8 Pull the latch straight up and away from the computer base.

M2.5 x 6-mm screws (2) computer base

display latch release

Adding and Replacing Parts 139

 Pin Assignments for I/O Connectors
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USB Connector

Pin Signal
1 USB5V+
2 USBP–
3 USBP+
4 GND

Video Connector

Pin Signal Pin Signal

1 CRT_R 9 5V+
2 CRT_G 10 GND
3 CRT_B 11 MONITOR_DETECT–
4 NC 12 DDC_DATA
5 GND 13 CRT_HS
6 GND 14 CRT_VS
7 GND 15 DDC_CLK
8 GND

140 Adding and Replacing Parts

S-Video TV-Out Connector

S-Video
Pin Signal
1 GND
2 GND
3 DLUMA-L
4 DCRMA-L

Composite Video
Pin Signal
5 NC
6 DCMPS-L
7 GND

IEEE 1394 Connector

Pin Signal
1 TPB–
2 TPB+
3 TPA–
4 TPA+

Adding and Replacing Parts 141

 DVI-I Connector
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Pin Signal Pin Signal

1 TMDS DATA2– 13 TMDS DATA3+
2 TMDS DATA2+ 14 +5V
3 TMDS DATA2/4 SHLD 15 GND (FOR +5V)
4 TMDS DATA4– 16 HOT PLUG DETECT
5 TMDS DATA4+ 17 TMDS DATA0–
6 DDC CLK 18 TMDS DATA0+
7 DDC DATA 19 TMDS DATA0/5 SHLD
8 ANALOG VERT SYNC 20 TMDS DATA5–
9 TMDS DATA1– 21 TMDS DATA5+
10 TMDS DATA1+ 22 TMDS CLK SHLD
11 TMDS DATA1/3 SHLD 23 TMDS CLK+
12 TMDS DATA3– 24 TMDS CLK–

Pin Signal
C1 ANALOG RED VID OUT
C2 ANALOG GRN VID OUT
C3 ANALOG BLU VID OUT
C4 ANALOG HOR SYNC
C5 ANALOG COM GND RET

142 Adding and Replacing Parts

Appendix
Specifications
Processor
Processor type Intel® Pentium® 4 with
Hyper-Threading technology
Intel Pentium 4, Extreme Edition, with
Hyper-Threading technology
External bus frequency 800 MHz

System Information
System chip set Intel 865PE
Data bus width 64 bits
DRAM bus width dual-channel DDR memory, 64 bits per
channel
Processor address bus width 32 bits
Flash EPROM 1 MB
Graphics bus 64 bits
PCI bus 32 bits

PC Card
CardBus controller Texas Instruments PCI 4510
PC Card connector one (supports one Type I or Type II card)
Cards supported 3.3 V and 5 V
PC Card connector size 68 pins
Data width (maximum) PCMCIA 16 bits
CardBus 32 bits

Appendix 143
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Memory
Memory module connector dual-channel DDR, two user-accessible
DDR SODIMM connectors, single
SODIMM per channel
Memory module capacities 128 MB, 256 MB, 512 MB, and 1024 MB
Memory type PC3200
Memory configuration support dual-channel only
NOTE: To get dual-channel memory
bandwidth capability, both the connectors
must contain memory modules and they must
be of the same size and configuration.
Minimum memory 256 MB
Maximum memory 2048 MB

Ports and Connectors

Video 15-hole connector
Digital-video interface (DVI-I) one 24-hole connector
Audio microphone miniconnector, stereo
headphone/speakers miniconnector; S/PDIF
connector
USB three 4-pin USB 2.0-compliant connectors
D/Bay (powered USB) connector 4-pin power supply
IEEE 1394 4-pin mini, nonpowered connector
Infrared sensor compatible with IrDA Standard 1.1
(Fast IR)
S-video TV-out 7-pin mini-DIN connector (optional S-video
to composite video adapter cable)
Mini PCI Type IIIA Mini PCI card slot
Modem RJ-11 port
Network adapter RJ-45 port

Communications
Modem:
Type v.92 56K MDC
Controller softmodem
Interface internal AC’97 bus

144 Appendix
Communications (continued)
Network adapter 10/100/1000 Ethernet LAN on system board
Wireless internal Mini PCI Wi-Fi wireless support;
PC Card with Bluetooth® wireless
technology

Video
Video type 64-bit hardware accelerated
Data bus 8X AGP
Video controller ATI Mobility RADEON 9700
Video memory 64 MB and 128 MB
LCD interface LVDS
TV support NTSC or PAL in S-video and composite
modes

Audio
Audio type compatible with Soundblaster and
Microsoft® Windows® Sound System
Audio controller Intel AC’97
Stereo conversion 20-bit (stereo digital-to-analog)
18-bit (stereo analog-to-digital)
Interfaces:
Internal AC’97
External microphone miniconnector, stereo
headphones/speakers miniconnector
S/PDIF connector
Speaker two 4-ohm speakers
Internal speaker amplifier 2-W per channel stereo into 4 ohms, two
speakers per channel
5-W mono into 8 ohms (for the subwoofer)
Volume controls key combinations; program menus

Appendix 145
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Display
Type (active-matrix TFT) WUXGA; WSXGA+; WXGA
Dimensions:
Height 222.5 mm (8.8 inches)
Width 344.5 mm (13.6 inches)
Diagonal 391.2 mm (15.4 inches)
Maximum resolutions 1920 x 1200 (WUXGA);
1680 x 1050 (WSXGA+);
1280 x 800 (WXGA)
Response time (typical) 20-ms rise (maximum),
35-ms fall (maximum)
Refresh rate 60 Hz
Operating angle 0° (closed) to 180°
Viewing angles:
Horizontal ±55°
Vertical ±48°
Pixel pitch 0.1725 mm (WUXGA)
0.1971 mm (WSXGA+)
0.2588 mm (WXGA)
Power Consumption:
Panel with backlight (typical) 7.0 W (WUXGA)
6.0 W (WSXGA+)
5.5 W (WXGA)
Controls brightness can be controlled through key
combinations

Keyboard
Number of keys 87 (U.S. and Canada); 88 (Europe); 91
(Japan)
Layout QWERTY/AZERTY/Kanji

146 Appendix
Touch Pad
X/Y position resolution
(graphics table mode) 240 cpi
Size:
Width 64.9-mm (2.5-inch) sensor-active area
Height 48.9-mm (1.9-inch) rectangle

Track Stick
X/Y position resolution
(graphics table mode) 250 count/sec @ 100 gf
Size protrudes 0.5 mm higher than surrounding
keycaps

Battery
Type 12-cell, 95-WHr "smart" lithium ion
dual 8-cell, 66-WHr "smart" lithium ion
Dimensions:
Depth 88.5 mm (3.5 inches)
Height 21.5 mm (0.8 inch)
Width 139.0 mm (5.5 inches)
Weight 12 cell: 0.6 kg (1.4 lb); dual 8 cell: 0.95 kg
(2.1 lb)
Voltage 14.8 VDC
Charge time (approximate):
Computer on 2.5 hours
Computer off 1.5 hours
Operating time Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions.
See "Using a Battery" on page 49 for more
information on battery life.
Life span (approximate) 500 discharge/charge cycles

Appendix 147
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Battery (continued)
Temperature range:
Operating 0° to 35°C (32° to 95°F)
Storage –40° to 65°C (–40° to 149°F)

AC Adapter
Input voltage 90–264 VAC
Input current (maximum) 2.5 A
Input frequency 47–63 Hz
Output current 9 A (maximum at 4-second pulse);
7.3–8.1 A (continuous)
Output power 150 W
NOTICE: Do not use an AC adapter rated at
less than 150 W with this computer.
Rated output voltage 19.5 VDC
Dimensions:
Height 40.0 mm (1.6 inches)
Width 85.0 mm (3.4 inches)
Depth 170.0 mm(6.7 inches)
Weight (with cables) 0.68–1.09 kg (1.5–2.4 lb)
Temperature range:
Operating 0° to 40°C (32° to 104°F)
Storage –40° to 70°C (–40° to 158°F)

Physical
Height 50.6 mm (1.9 inches)
Width 358.9 mm (14.1 inches)
Depth 373.7 mm (10.8 inches)
Weight:
With combo drive 4.0 kg (8.9 lb)
With DVD drive 3.9 kg (8.8 lb)

148 Appendix
Environmental
Temperature range:
Operating 0° to 35°C (32° to 95°F)
Storage –40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating 10% to 90% (noncondensing)
Storage 5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating 0.7 GRMS
Storage 1.3 GRMS
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating 122 G
Storage 163 G
Altitude (maximum):
Operating –15.2 to 3048 m (–50 to 10,000 ft)
Storage –15.2 to 10,668 m (–50 to 35,000 ft)

Using the System Setup Program

Overview
NOTE: Your operating system may automatically configure most of the options available in system setup,
thus overriding options that you set through system setup. For more information on configuring features
for your operating system, see the Help and Support Center. To access the Help and Support Center, see
page 19.
The system setup screens display the current setup information and settings for your computer,
such as:
• System configuration
• Boot order
• Boot (start-up) configuration
• Basic device-configuration settings
• System security and hard-drive password settings

Appendix 149
 NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
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not change the system setup settings. Certain changes might make your computer work incorrectly.

Viewing the System Setup Screens

1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.

System Setup Screens

NOTE: For information about a specific item on a system setup screen, highlight the item and see the
Help area on the screen.
On each screen, the system setup options are listed at the left. To the right of each option is the
setting or value for that option. You can change settings that appear as white type on the screen.
Options or values that you cannot change (because they are determined by the computer) appear
less bright.
The upper-right corner of the screen displays help information for the currently highlighted option;
the lower-right corner displays information about the computer. System-setup key functions are
listed across the bottom of the screen.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The boot sequence, or boot order, tells the computer where to look to find the software needed to
start the operating system. You can control the boot sequence and enable/disable devices using the
Boot Order page of system setup.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on
page 151.
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
• Diskette Drive
• Modular bay HDD
• Internal HDD
• CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device
for the operating system start-up files. When the computer finds the files, it stops searching and
starts the operating system.

150 Appendix
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key,
and then enable or disable the device or change its order in the list.
• To enable or disable a device, highlight the item and press the space bar. Enabled items
appear as white and display a small triangle to the left; disabled items appear blue or dimmed
without a triangle.
• To reorder a device in the list, highlight the device and then press <u> or <d>(not case-
sensitive) to move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit system setup.

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering system setup. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1 Shut down the computer through the Start menu.
2 Connect the computer to an electrical outlet.
3 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait
too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.
4 When the boot device list appears, highlight the device from which you want to boot and
press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.

Enabling the Infrared Sensor

1 Enter the system setup program:
a Turn on your computer.
b Press <F2> when the Dell™ logo appears to enter the system setup program.
2 Press <Alt><p> until you locate Infrared Data Port under Basic Device Configuration.
3 Press the down-arrow key to select the Infrared Data Port setting, and press the right-arrow
key to change the setting to a COM port.
4 Press <Esc> and then click Yes to save the changes and exit the system setup program. If you
are prompted to restart your computer, click Yes.
5 Follow the instructions on the screen.
6 After the infrared sensor has been enabled, click Yes to restart the computer.
After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set
up and use an infrared device, see the infrared device documentation and the Microsoft®
Windows® XP Help and Support Center. To access the Help and Support Center, see page 19.

Appendix 151
 Dell Technical Support Policy (U.S. Only)
www.dell.com | support.dell.com

Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, software
programs, and hardware drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration2.
1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-
dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-
puter’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus,
and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC
Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones
for telephonic modems, port replicators, networking products, and all associated cabling are
included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-
party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
• support.dell.com (technical support)
• premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)

152 Appendix
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos Aires) Website: www.dell.com.ar
International Access Code: 00 Tech Support and Customer Care toll-free: 0-800-444-0733
Country Code: 54 Sales 0-810-444-3355
City Code: 11 Tech Support Fax 11 4515 7139
Customer Care Fax 11 4515 7138
Aruba General Support toll-free: 800-1578
Australia (Sydney) E-mail (Australia): [email protected]
International Access Code: 0011 E-mail (New Zealand): [email protected]
Country Code: 61 Home and Small Business 1-300-65-55-33
City Code: 2 Government and Business toll-free: 1-800-633-559
Preferred Accounts Division (PAD) toll-free: 1-800-060-889
Customer Care toll-free: 1-800-819-339
Corporate Sales toll-free: 1-800-808-385
Transaction Sales toll-free: 1-800-808-312
Fax toll-free: 1-800-818-341

Appendix 153
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Austria (Vienna) Website: support.euro.dell.com
International Access Code: 900 E-mail: [email protected]
Country Code: 43 Home/Small Business Sales 0820 240 530 00
City Code: 1 Home/Small Business Fax 0820 240 530 49
Home/Small Business Customer Care 0820 240 530 14
Preferred Accounts/Corporate Customer Care 0820 240 530 16
Home/Small Business Technical Support 0820 240 530 14
Preferred Accounts/Corporate Technical Support 0660 8779
Switchboard 0820 240 530 00
Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066
Belgium (Brussels) Website: support.euro.dell.com
International Access Code: 00 E-mail: [email protected]
Country Code: 32 E-mail for French Speaking Customers:
City Code: 2 support.euro.dell.com/be/fr/emaildell/
Technical Support 02 481 92 88
Customer Care 02 481 91 19
Corporate Sales 02 481 91 00
Fax 02 481 92 99
Switchboard 02 481 91 00
Bermuda General Support 1-800-342-0671
Bolivia General Support toll-free: 800-10-0238
Brazil Website: www.dell.com/br
International Access Code: 00 Customer Support, Technical Support 0800 90 3355
Country Code: 55 Tech Support Fax 51 481 5470
City Code: 51 Customer Care Fax 51 481 5480
Sales 0800 90 3390
British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966
Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales (Penang, Malaysia) 604 633 4955

154 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362
TechFax toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096
Customer Care (med./large business, government) toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096
Technical Support (med./large bus., government) toll-free: 1-800-387-5757
Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales 1 866 440 3355
Cayman Islands General Support 1-800-805-7541
Chile (Santiago) Sales, Customer Support, and Technical Support toll-free: 1230-020-4823
Country Code: 56
City Code: 2

Appendix 155
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
China (Xiamen) Tech Support website: support.dell.com.cn
Country Code: 86 Tech Support E-mail: [email protected]
City Code: 592 Tech Support Fax 818 1350
Technical Support (Dimension™ and Inspiron™) toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and toll-free: 800 858 0950
Dell Precision™)
Technical Support (servers and storage) toll-free: 800 858 0960
Technical Support (projectors, PDAs, printers, toll-free: 800 858 2920
switches, routers, and so on)

Customer Experience toll-free: 800 858 2060

Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government and toll-free: 800 858 2955
Education
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government and toll-free: 800 858 2669
Education
Large Corporate Accounts Queue Team toll-free: 800 858 2222
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621
Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435

156 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Czech Republic (Prague) Website: support.euro.dell.com
International Access Code: 00 E-mail: [email protected]
Country Code: 420 Technical Support 02 2186 27 27
City Code: 2 Customer Care 02 2186 27 11
Fax 02 2186 27 14
TechFax 02 2186 27 28
Switchboard 02 2186 27 11
Denmark (Copenhagen) Website: support.euro.dell.com
International Access Code: 00 E-mail Support (portable computers):
Country Code: 45 [email protected]
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
Technical Support 7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care 3287 5505
Switchboard (Relational) 3287 1200
Fax Switchboard (Relational) 3287 1201
Switchboard (Home/Small Business) 3287 5000
Fax Switchboard (Home/Small Business) 3287 5001
Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777

Appendix 157
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Finland (Helsinki) Website: support.euro.dell.com
International Access Code: 990 E-mail: [email protected]
Country Code: 358 E-mail Support (servers):
City Code: 9 [email protected]
Technical Support 09 253 313 60
Technical Support Fax 09 253 313 81
Relational Customer Care 09 253 313 38
Home/Small Business Customer Care 09 693 791 94
Fax 09 253 313 99
Switchboard 09 253 313 00
France (Paris) (Montpellier) Website: support.euro.dell.com
International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33 Home and Small Business
City Codes: (1) (4) Technical Support 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
Fax (calls from outside of France) 04 99 75 40 01
Corporate
Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01

158 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Germany (Langen) Website: support.euro.dell.com
International Access Code: 00 E-mail: [email protected]
Country Code: 49 Technical Support 06103 766-7200
City Code: 6103 Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Greece Website: support.euro.dell.com
International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30 Technical Support 080044149518
Gold Technical Support 08844140083
Switchboard 2108129800
Sales 2108129800
Fax 2108129812
Grenada General Support toll-free: 1-866-540-3355
Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270-4609
Hong Kong Website: support.ap.dell.com
International Access Code: 001 E-mail: [email protected]
Country Code: 852 Technical Support (Dimension™ and Inspiron™) 2969 3189
Technical Support (OptiPlex™, Latitude™, and 2969 3191
Dell Precision™)
Technical Support (PowerApp™, PowerEdge™, 2969 3196
PowerConnect™, and PowerVault™)
Gold Queue EEC Hotline 2969 3187
Customer Advocacy 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105

Appendix 159
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
India Technical Support 1600 33 8045
Sales 1600 33 8044
Ireland (Cherrywood) Website: support.euro.dell.com
International Access Code: 16 E-mail: [email protected]
Country Code: 353 Technical Support 1850 543 543
City Code: 1 U.K. Technical Support (dial within U.K. only) 0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within U.K. only) 0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K. only) 0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/SalesFax 01 204 0103
Switchboard 01 204 4444
Italy (Milan) Website: support.euro.dell.com
International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39 Home and Small Business
City Code: 02 Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax 02 696 821 13
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax 02 575 035 30
Switchboard 02 577 821
Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

160 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Japan (Kawasaki) Website: support.jp.dell.com
International Access Code: 001 Technical Support (servers) toll-free: 0120-198-498
Country Code: 81 Technical Support outside of Japan (servers) 81-44-556-4162
City Code: 44 Technical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and 81-44-520-1435
Inspiron)
Technical Support (Dell Precision™, OptiPlex™, toll-free:0120-198-433
and Latitude™)
Technical Support outside of Japan (Dell Precision, 81-44-556-3894
OptiPlex, and Latitude)
Technical Support (Axim™) toll-free: 0120-981-690
Technical Support outside of Japan (Axim) 81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees) 044-556-1465
Preferred Accounts Division Sales (over 400 044-556-3433
employees)
Large Corporate Accounts Sales (over 3500 044-556-3430
employees)
Public Sales (government agencies, educational 044-556-1469
institutions, and medical institutions)
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Switchboard 044-556-4300
Korea (Seoul) Technical Support toll-free: 080-200-3800
International Access Code: 001 Sales toll-free: 080-200-3600
Country Code: 82 Customer Service (Seoul, Korea) toll-free: 080-200-3800
City Code: 2 Customer Service (Penang, Malaysia) 604 633 4949
Fax 2194-6202
Switchboard 2194-6000

Appendix 161
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Latin America Customer Technical Support (Austin, Texas, 512 728-4093
U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service) 512 728-3883
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600
or 512 728-3772
Luxembourg Website: support.euro.dell.com
International Access Code: 00 E-mail: [email protected]
Country Code: 352 Technical Support (Brussels, Belgium) 3420808075
Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884
Corporate Sales (Brussels, Belgium) 02 481 91 00
Customer Care (Brussels, Belgium) 02 481 91 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00
Macao Technical Support toll-free: 0800 582
Country Code: 853 Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll-free: 0800 581
Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and toll-free: 1 800 88 0193
International Access Code: 00 Latitude)

Country Code: 60 Technical Support (Dimension and Inspiron) toll-free: 1 800 88 1306

City Code: 4 Customer Service 04 633 4949

Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213

162 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Mexico Customer Technical Support 001-877-384-8979
International Access Code: 00 or 001-877-269-3383
Country Code: 52 Sales 50-81-8800
or 01-800-888-3355
Customer Service 001-877-384-8979
or 001-877-269-3383
Main 50-81-8800
or 01-800-888-3355
Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Netherlands (Amsterdam) Website: support.euro.dell.com
International Access Code: 00 E-mail (Technical Support):
Country Code: 31 (Enterprise): [email protected]
City Code: 20 (Latitude): [email protected]
(Inspiron): [email protected]
(Dimension): [email protected]
(OptiPlex): [email protected]
(Dell Precision): [email protected]
Technical Support 020 674 45 00
Technical Support Fax 020 674 47 66
Home/Small Business Customer Care 020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax 020 674 47 75
Relational Sales Fax 020 674 47 50
Switchboard 020 674 50 00
Switchboard Fax 020 674 47 50

Appendix 163
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
New Zealand E-mail (New Zealand): [email protected]
International Access Code: 00 E-mail (Australia): [email protected]
Country Code: 64 Home and Small Business 0800 446 255
Government and Business 0800 444 617
Sales 0800 441 567
Fax 0800 441 566
Nicaragua General Support 001-800-220-1006
Norway (Lysaker) Website: support.euro.dell.com
International Access Code: 00 E-mail Support (portable computers):
Country Code: 47 [email protected]
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
Technical Support 671 16882
Relational Customer Care 671 17514
Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Switchboard 671 16865
Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
Poland (Warsaw) Website: support.euro.dell.com
International Access Code: 011 E-mail: [email protected]
Country Code: 48 Customer Service Phone 57 95 700
City Code: 22 Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax 57 95 806
Reception Desk Fax 57 95 998
Switchboard 57 95 999

164 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Portugal Website: support.euro.dell.com
International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351 Technical Support 707200149
Customer Care 800 300 413
Sales 800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax 21 424 01 12
Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609
Singapore (Singapore) Technical Support toll-free: 800 6011 051
International Access Code: 005 Customer Service (Penang, Malaysia) 604 633 4949
Country Code: 65 Transaction Sales toll-free: 800 6011 054
Corporate Sales toll-free: 800 6011 053
South Africa (Johannesburg) Website: support.euro.dell.com
International Access Code: E-mail: [email protected]
09/091 Technical Support 011 709 7710
Country Code: 27 Customer Care 011 709 7707
City Code: 11 Sales 011 709 7700
Fax 011 706 0495
Switchboard 011 709 7700
Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810
Countries and Sales (Penang, Malaysia)

Appendix 165
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Spain (Madrid) Website: support.euro.dell.com
International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34 Home and Small Business
City Code: 91 Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax 902 118 539
Corporate
Technical Support 902 100 130
Customer Care 902 118 546
Switchboard 91 722 92 00
Fax 91 722 95 83
Sweden (Upplands Vasby) Website: support.euro.dell.com
International Access Code: 00 E-mail: [email protected]
Country Code: 46 E-mail Support for Latitude and Inspiron:
City Code: 8 [email protected]
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers:
[email protected]
Technical Support 08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care 08 587 70 527
Employee Purchase Program (EPP) Support 20 140 14 44
Fax Technical Support 08 590 05 594
Sales 08 590 05 185

166 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
Switzerland (Geneva) Website: support.euro.dell.com
International Access Code: 00 E-mail: [email protected]
Country Code: 41 E-mail for French-speaking HSB and Corporate
City Code: 22 Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business) 0844 811 411
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848 821 721
Fax 022 799 01 90
Switchboard 022 799 01 01
Taiwan Technical Support (portable and desktop toll-free: 00801 86 1011
International Access Code: 002 computers)

Country Code: 886 Technical Support (servers) toll-free: 0080 60 1256

Transaction Sales toll-free: 0080 651 228
Corporate Sales toll-free: 0080 651 227
Thailand Technical Support toll-free: 0880 060 07
International Access Code: 001 Customer Service (Penang, Malaysia) 604 633 4949
Country Code: 66 Sales toll-free: 0880 060 09
Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos Islands General Support toll-free: 1-866-540-3355

Appendix 167
www.dell.com | support.dell.com

Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
U.K. (Bracknell) Website: support.euro.dell.com
International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344 E-mail: [email protected]
Technical Support (Corporate/Preferred 0870 908 0500
Accounts/PAD [1000+ employees])
Technical Support (direct/PAD and general) 0870 908 0800
Global Accounts Customer Care 01344 373 186
Home and Small Business Customer Care 0870 906 0010
Corporate Customer Care 01344 373 185
Preferred Accounts (500–5000 employees) 0870 906 0010
Customer Care
Central Government Customer Care 01344 373 193
Local Government & Education Customer Care 01344 373 199
Health Customer Care 01344 373 194
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Home and Small Business Fax 0870 907 4006
Uruguay General Support toll-free: 000-413-598-2521

168 Appendix
Country (City) Department Name or Service Area, Area Codes,
International Access Code Website and E-Mail Address Local Numbers, and
Country Code Toll-Free Numbers
City Code
U.S.A. (Austin, Texas) Automated Order-Status Service toll-free: 1-800-433-9014
International Access Code: 011 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362
Country Code: 1 Consumer (Home and Home Office)
Technical Support toll-free: 1-800-624-9896
Customer Service toll-free: 1-800-624-9897
DellNet™ Service and Support toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210
Business
Customer Service and Technical Support toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Printers and Projectors Technical Support toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490
Dell Sales toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales toll-free: 1-800-357-3355
Extended Service and Warranty Sales toll-free: 1-800-247-4618
Fax toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or toll-free: 1-877-DELLTTY
Speech-Impaired (1-877-335-5889)
U.S. Virgin Islands General Support 1-877-673-3355
Venezuela General Support 8001-3605

Appendix 169
 Regulatory Notices
www.dell.com | support.dell.com

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal
leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include but are not
limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices,
including computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in
the electronic environment. While this computer has been designed and determined to be compliant with regulatory
agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the computer with respect to the receiver.
• Move the computer away from the receiver.
• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional
suggestions.
For additional regulatory information, see the Dell Inspiron Help file that accompanied your computer. To access the
help file, see page 18.

170 Appendix
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements
of the official Mexican standards (NOM):

Exporter: Dell Inc.

One Dell Way
Round Rock, TX 78682
Importer: Dell Computer de México, S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to: Dell Computer de México, S.A. de C.V.
al Cuidado de Kuehne & Nagel de México S. de R.L.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number: PP09L
Supply voltage: 100–240 VAC
Frequency: 50–60 Hz
Current consumption: 2.5 A
Output voltage: 19.5 V
Output current: 7.7 A

Limited Warranties
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year,
2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware
product(s), see your packing slip or invoice. The following sections describe the limited warranties
for the U.S., the limited warranties for Canada, the manufacturer guarantee for Latin America and
the Caribbean, and the Intel® Pentium® and Celeron® warranty for the U.S. and Canada.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software
• Non-Dell-branded and Solution Provider Direct products and accessories

Appendix 171
 • Problems that result from:
www.dell.com | support.dell.com

– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-
branded hardware:
• Portable computer batteries carry a 1-year limited warranty.
• Projector lamps carry a 90-day limited warranty.
• Memory carries a lifetime limited warranty.
• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell
computer to which the monitor will be connected.
• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited
warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the warranty for the
Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period
is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited
warranties, at its discretion, but any changes will not be retroactive.

172 Appendix
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through an
Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:

Technical Support and Customer Service 1-800-234-1490

Dell-Branded Memory 1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost
or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.

Appendix 173
 We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
www.dell.com | support.dell.com

possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer
to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract
for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell's website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
• Non-Dell branded and Solution Provider Direct products and accessories

174 Appendix
 • Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only
90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if
we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will
apply to your purchase).

Appendix 175
 What do I do if I need warranty service?
www.dell.com | support.dell.com

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Individual Home Consumers; Home Office and Small Business Canada Only
Customers:
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers; and Value-
Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual Home
Consumers who purchased through an Employee Purchase
Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory 1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or
corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.

176 Appendix
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part
to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell’s website:
• For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-
party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.

Appendix 177
 Dell-Branded Peripheral Products
www.dell.com | support.dell.com

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, and projectors. To determine which limited warranty applies to the
product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your
product. Descriptions of Dell's limited warranties are described in preceding sections.

Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you
may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on
the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any
shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization
Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's
packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be
returned with it.

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin
America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a
period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be
repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing repairs and building replacement products.

Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and
tear.

Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase,
model and serial number, name and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis
of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s
repair/replacement center. The end user must ensure that the defective product is available for collection properly
packed in original or equally protective packaging together with the details listed above and the return number provided
to the end user by Dell.

178 Appendix
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is
given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and
neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential
loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting
from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Appendix 179
 Intel® Warranty Statement for Pentium® and Celeron® Processors Only
www.dell.com | support.dell.com

(U.S. and Canada Only)

Intel’s Three Year Limited Warranty

Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.

How to Obtain Warranty Service

To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.

[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

180 Appendix
 Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.

We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.

Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are "Errata"?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
a microprocessor.

When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
©1997, 1998 Intel Corporation. All rights reserved.

Appendix 181
 www.dell.com | support.dell.com

182
Appendix
Index

A CDs, 45 device status lights

characters description, 22
audio connectors
unexpected, 84 system view, 22
description, 26
system view, 26 computer diagnostics, 75
audio device crashes, 88 digital-video interface
connecting, 35 restore to previous operating See DVI, 28
enabling, 42 state, 97
display
slow performance, 93
description, 21-22
specifications, 143 removing, 124
B conflicts system view, 21-22
software and hardware display latch
battery
incompatibilities, 96
charge gauge, 31, 50 description, 21
charging, 51 copying CDs system view, 21
checking the charge, 50 general information, 45
display settings for a TV
description, 31 helpful tips, 46
enabling in Windows XP, 43
installing, 53 how to copy a CD, 45
documentation
low-battery warning, 51 crashes, 88
online, 19
performance, 49
power meter, 50 Dolby headphones
setting up, 42
removing, 52 D
storing, 53 drivers
Dell
system view, 31 about, 93
contacting, 152, 170
Bluetooth wireless technology identifying, 94
online support site, 19
card reinstalling, 94
device status light, 22 Dell Diagnostics, 75
Drivers and Utilities CD, 95
installing, 116 Dell support policy, 152
drives
Device Driver Rollback, 94 fixing problems, 81
device latch release See hard drive, 111
C description, 25 DVD drive. See module bay
CD drive system view, 25
DVDs, 45
fixing problems, 90
See module bay

Index 183
184 Index

DVI monitor connector Hardware Troubleshooter, 96 L

description, 28 Help and Support Center, 19 labels
system view, 28
Hyper-Threading Microsoft Windows, 18
technology, 47 Service Tag, 18

E
error messages, 77 I M
IEEE 1394 connector media control buttons
description, 25 description, 23
F system view, 25 system view, 23
fan infrared sensor memory
description, 31 enabling, 151 adding, 105
replacing, 119 removing, 106
installing parts
system view, 31
recommended tools, 103 memory module cover
Files and Settings Transfer safety guidelines, 103 description, 31
Wizard, 33 system view, 31
floppy drive Microsoft Windows label, 18
connecting to a USB K Mini PCI card
connector, 28
fixing problems, 81 key combinations, 59 installing, 108
See module bay keyboard Mini PCI card cover
description, 23 description, 31
fixing problems, 82, 84 system view, 31
H removing, 114 modem connector
shortcuts, 59 description, 29
hard drive
system view, 23 system view, 29
description, 31
unexpected characters, 84
fixing problems, 81 module bay
replacing, 111 keyboard status lights swapping devices while the
returning to Dell, 112 description, 24 computer is running, 56
system view, 31 system view, 24 swapping devices while the
hardware keypad computer is turned off, 55
conflicts, 96 numeric, 59 system view, 25
monitor
connecting a television, 43
connecting two, 43

184 Index
mute buttons processor thermal cooling speakers
description, 23 assembly description, 23
system view, 23 removing, 129 system view, 23
programs specifications, system, 143
crashes, 88 spyware, 93
N fixing problems, 88
not responding, 88 subwoofer
network description, 31
fixing problems, 87
installing, 113
network connector system view, 31
description, 29
R
support
system view, 29 RAM. See memory
contacting Dell, 152
reinstalling
S-video TV-out connector
drivers, 94
description, 27
O Windows XP, 98
system view, 27
operating system reserve battery
system board assembly
reinstalling Windows XP, 98 replacing, 134
removing, 132
optical drive. See module bay
system performance
Hyper-Threading, 47
S
memory and front-side bus, 47
P S/PDIF digital audio
System Restore, 97
PC Card slot enabling, 42
system setup program
description, 25 safety instructions, 11
commonly used options, 150
system view, 25 security cable slot purpose, 149
PC Cards description, 26 screens, 150
fixing problems, 82 system view, 26 viewing, 150
power Service Tag, 18
fixing problems, 83 shutting down your
problems computer, 103 T
slow computer software technical support
performance, 93 conflicts, 96 contacting Dell, 170
spyware, 93 fixing problems, 88 television
processor module Hyper-Threading connecting to your
removing, 132 technology, 47 computer, 43

Index 185
186 Index

thermal cooling assembly troubleshooting (continued) W

removing, 129 printer problems, 85
warranty, 171
touch pad, 62 program crash, 88
program stopped Windows XP
customizing, 63
responding, 88 Device Driver Rollback, 94
description, 23
scanner problems, 81 enabling display settings for a
system view, 23 TV, 43
speaker problems, 90
track stick, 62 touch pad problems, 84 Hardware Troubleshooter, 96
description, 23 unexpected characters, 84 Help and Support Center, 19
system view, 23 video and display problems, 79 Hyper-Threading
troubleshooting technology, 47
TV reinstalling, 98
blue screen, 88 connecting, 35
cannot save to floppy disk, 81 System Restore, 97
enabling display settings in
CD drive problems, 90 Windows XP, 43 wireless network
CD problems, 89 changing security settings, 70
Dell Diagnostics, 75 connecting to, 67
Device Driver Rollback, 94 type, 66
U
DVD problems, 89
e-mail problems, 86 USB connectors
external keyboard description, 28
problems, 82 system view, 28
hard drive problems, 81
hardware and software
conflicts, 96 V
Hardware Troubleshooter, 96
video connector
Help and Support Center, 19
description, 28
Internet connection
system view, 28
problems, 86
modem problems, 86 volume control buttons
mouse problems, 84 description, 23
network problems, 87 system view, 23
PC Card problems, 82
power problems, 83

186 Index