Lesson-1
Lesson-1
• The hospitality and tourism industry are a vast sector that includes all the economic activities that
directly or indirectly contribute to or depend upon travel and tourism.
Tourism - is the act and process of spending time away from home for recreation, relaxation, and
pleasure while using the commercial provision of services.
Hospitality - is the activity or business of providing services to guests in hotels, restaurants, bars, and
other areas where people go to eat or relax.
Accommodation - is the act of providing what is needed or desired for convenience to guests.
Travel - is to move or transfer from one place to another for an important purpose.
CAREER
JOB DESCRIPTION JOB REQUIREMENT
OPPORTUNITY
To help guests book vacations that • High school diploma
Cruise Agent meet their budget and travel • Additional certifications may be
interests. necessary.
They conduct daily activities at
Sportscenter • Bachelor's degree in leisure and
sports complexes and recreational
Manager / Leisure recreation, facility management,
facilities with gyms, pools, and
Manager or hospitality.
activity rooms.
They oversee the daily operations • High school diploma but can
Food Truck
of food trucks at tourist attractions also benefit from previous work
Manager
and unique event venues. experience.
They specialize in making various • High school diploma and
pastries and other desserts for develop their skills or attend a
Pastry Chef
bakeries, restaurants, and pastry arts program and
patisseries. • Bachelor’s degree.
• Work experience in a role at an
They ensure efficient operations at
airport.
Airport Manager / an airport while ensuring that all
• Bachelor's degree in airport
Aviation Manager airlines follow FAA (Federal
management and operations or
Aviation Administration) guidelines.
aviation management.
Their duties include hiring and
training spa employees and • Bachelor’s degree in hospitality
maintaining an up-to-date inventory or business management.
Spa Manager
of cosmetic products, sheets, • Work experience at a spa
towels, robes, and other items for business.
skin treatments.
• High school diploma and a few
They help the available manager
years of hotel experience.
Hotel Assistant interview job candidates, make
• An associate degree or
General Manager hiring decisions, and coordinate
bachelor’s degree in hospitality
training efforts for staff.
and tourism.
• Individuals can become tour
They schedule work shifts for tour
managers by earning a high
guides, develop marketing
school diploma and working for
strategies to increase tour
Tour Manager a tour company for a few years.
bookings, and read tourist reviews
• A bachelor's or master's degree
to determine how they can improve
in an area like hospitality and
their overall experience.
tourism management.
They hire and train cafe staff, adjust
• A minimum of a high school
coffee and bakery selections,
diploma and previous
Cafe Manager handle complex customer
experience working in a cafe as
questions, and ensure the
a barista or supervisor.
cleanliness of their facilities.
This may include planning guests'
• Bachelor's degrees in hospitality
itineraries, offering guests tours of
Activity Manager and tourism, event planning, or
the local area, and developing fun
recreation.
activities within their facilities.
They work for hotels and help • A bachelor's degree in sales,
Hotel Sales
create and manage their marketing marketing, hospitality, and
Coordinator
and customer service strategies. tourism.
They typically monitor the resort's • A bachelor's degree or master's
Resort Manager housekeeping activities, finances, degree in hotel management or
and marketing materials. hospitality and tourism.
Their duties may also involve • High school diploma and an
Travel Agent
creating a trip itinerary for their interest in travel.
clients and helping them reschedule • Bachelor’s degree in hospitality
canceled flights or transfer and tourism management.
accommodations. • Professional travel agent
certification.
They also design schedules for staff
• Associate degree or a
members, depending on the time
Catering Manager bachelor's degree in an area like
required to set up and prepare food
hospitality or food service.
before an event.
Their duties include holding
• A four-year bachelor's degree
auditions for potential talent,
Entertainment program in hospitality, tourism
scheduling bookings, and
Manager management, event planning, or
negotiating with clients to determine
events and entertainment.
price points.
They provide guests with room
keys, organize baggage assistance,
• A high school diploma and a few
Guest Services and delegate tasks to other staff
years of guest service
Manager like housekeepers, front desk
experience.
employees, or room service
personnel.
They maintain clean facilities for all
• A bachelor's degree in
guests by hiring and training
hospitality management and
Director Of housekeeping staff and monitoring
gaining several years of
Housekeeping inventory, including cleaning
experience in the cleaning
supplies, towels, bedsheets, and
service industry.
guest amenities.
• Prospective Park managers
They may work with facilities need a bachelor's degree in
Park Manager managers to ensure the park leisure and recreation,
remains clean and well-maintained. management, or landscape
design.
Their job duties include developing
a budget for food inventory and
supplies, relaying information to • A bachelor's or master's degree
Food Service food and beverage managers and in hospitality management, food
Director kitchen staff, approving menu and service management.
drink ideas, and ensuring the • Culinary arts graduate.
quality of the food and dining
operations.
• An associate or bachelor's
They assist individuals, educational
degree in tourism, international
Travel Consultant institutions, and corporations with
studies, or hospitality can also
their travel needs.
be beneficial.