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FAS8200 System down because abnormal reboot

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20 views

FAS8200 System down because abnormal reboot

Uploaded by

Weimin Chen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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FAS8200 System down because abnormal reboot

https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAS8200_System_down_because_abnormal_re…
Updated: Mon, 13 Jan 2025 03:58:29 GMT

Applies to
FAS8200

Issue

• Controller reboots without any specific message or panic stringThe following EMS log
was reported:

Tue Nov 07 11:43:02 +0800 [XXXXX: cf_hwassist: cf.hwassist.logAlert:debug]: hw_assist: Received


hw_assist alert from partner(XXXXX), system_down because abnormal_reboot.

'NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations
provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations
provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or 1
techniques herein is a customers responsibility and depends on the customers ability to evaluate and integrate them into the customers operational
environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this
document.'
Cause
Motherboard failure.

Solution

• Collect the following log from Service Processor(SP) on the impaired node:

SP> events all


SP> system log
SP> sp status -d
SP> system sensors

These logs may also be available in an Active IQ


HA Group Notification (REMOTE NODE SP LOG) NOTICE

• The solution might require a part replacement. Please contact NetApp Technical Support or log into the
NetApp Support Site to create a case. Reference this article for further assistance.

Additional Information
additionalInformation_text

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including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 2

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