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Abnormal reboot of FAS8060 node

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22 views

Abnormal reboot of FAS8060 node

Uploaded by

Weimin Chen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Abnormal reboot of FAS8060 node

https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Abnormal_reboot_of_FAS8060_node
Updated: Mon, 13 Jan 2025 04:48:24 GMT

Applies to

FAS8060

Issue

In SP-LATEST-SYSTEM-EVENT-LOG

Record 288: Thu Jan 12 21:20:08.000014 2023 [Heartbeat.notice]: Heartbeat time


adjusted: Set SP time. Old time: Thu Jan 12 21:20:06 2023. New time: Thu Jan 12
21:20:08 2023.
Record 289: Fri Jan 13 14:38:10.285059 2023 [Agent.notice]: 595.934: 36 : CPU0
Catastrophic Error asserted
Record 290: Fri Jan 13 14:38:10.285233 2023 [Agent.notice]: 595.934: 36 : CPU0

'NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations
provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations
provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or 1
techniques herein is a customers responsibility and depends on the customers ability to evaluate and integrate them into the customers operational
environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this
document.'
Catastrophic Error de-asserted
Record 291: Fri Jan 13 14:38:10.437275 2023 [Agent.notice]: 748.164: 49 : PCH
Platform Reset asserted
Record 292: Fri Jan 13 14:38:10.437450 2023 [Agent.notice]: 748.180: 11 :
Controller Attention LED asserted
Record 293: Fri Jan 13 14:38:10.437574 2023 [Agent.notice]: 748.180: 14 :
Attention LED (at Midplane) asserted
Record 294: Fri Jan 13 14:38:10.437702 2023 [Agent.notice]: 748.225: 63 : BIOS
Complete from PCH de-asserted
Record 295: Fri Jan 13 14:38:10.438290 2023 [Agent.notice]: 749.218: 36 : CPU0
Catastrophic Error de-asserted
Record 296: Fri Jan 13 14:38:10.446186 2023 [Agent.notice]: 757.050: 49 : PCH
Platform Reset de-asserted
Record 297: Fri Jan 13 14:38:10.527303 2023 [SP.critical]: Filer Reboots
Record 298: Fri Jan 13 14:38:10.536691 2023 [Trap Event.critical]: hwassist
abnormal_reboot (28)

Cause

Bug 836533

Solution
• Collect the following log from Service Processor(SP) on the impaired node:

SP> events all


SP> system log
SP> sp status -d
SP> system sensors

These logs may also be available in an Active IQ HA Group Notification (REMOTE NODE SP
LOG) NOTICE

• The solution might require a part replacement. Please contact NetApp Technical Support or log into the
NetApp Support Site to create a case. Reference this article for further assistance.

© 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 2
Additional Information

What is a Service Processor and how do I use it?

© 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 3

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