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CNET 328 - Internetwork Troubleshooting

Network Technologies (Centennial College)

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Course Outline
School: Eng. Tech. & Applied Science

Department: Information and Communication

Engineering Technology (ICET)

Course Title: Internetwork Troubleshooting

Course Code: CNET 328

Course Hours/Credits: 56

Prerequisites: CNET 231

Co-requisites: N/A

Eligible for Prior Learning, Yes

Assessment and Recognition:

Originated by: Allan Reid

Revision Date: Fall 2020

Current Semester: Fall 2022

Approved by:

Chairperson/Dean

Students are expected to review and understand all areas of the course outline.

Retain this course outline for future transfer credit applications. A fee may be charged for
additional copies.

This course outline is available in alternative formats upon request.

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

Acknowledgement of Traditional Lands

Centennial is proud to be a part of a rich history of education in this province and in this city. We
acknowledge that we are on the treaty lands and territory of the Mississaugas of the Credit First Nation
and pay tribute to their legacy and the legacy of all First Peoples of Canada, as we strengthen ties with
the communities we serve and build the future through learning and through our graduates. Today the
traditional meeting place of Toronto is still home to many Indigenous People from across Turtle Island and
we are grateful to have the opportunity to work in the communities that have grown in the treaty lands of
the Mississaugas. We acknowledge that we are all treaty people and accept our responsibility to honor all
our relations.

Course Description
Networks are a critical element to the success of every industry sector, from small home offices to large
multi-national organizations. These networks must provide 99.999% uptime in order to support customers
and employees. This course highlights different troubleshooting methodologies and provides hands-on
experience to locate and resolve network connectivity issues. The tools and techniques learned in this
course will set the student on the pathway to becoming an effective and efficient network troubleshooter.

Program Outcomes
Successful completion of this and other courses in the program culminates in the achievement of the
Vocational Learning Outcomes (program outcomes) set by the Ministry of Colleges and Universities in the
Program Standard. The VLOs express the learning a student must reliably demonstrate before
graduation. To ensure a meaningful learning experience and to better understand how this course and
program prepare graduates for success, students are encouraged to review the Program Standard by
visiting http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/. For apprenticeship-based programs,
visit http://www.collegeoftrades.ca/training-standards.

Course Learning Outcomes

The student will reliably demonstrate the ability to:
1. Compare troubleshooting methodologies and select the appropriate method for different situations
2. Utilize show and debug commands to assist in troubleshooting efforts.
3. Troubleshoot issues surrounding IP addressing, summarization, and discontiguous networks.
4. Identify and resolve issues with network address translation.
5. Describe, locate and resolve typical errors that occur at the Physical and Data Link Layer.
6. Describe, locate and resolve issues with routing protocols.
7. Design and configure extended access lists.
8. Resolve issues with the creation and placement of access lists.
9. Determine and resolve Cisco IOS errors, such as password recovery, and IOS reload.

Essential Employability Skills (EES)

The student will reliably demonstrate the ability to*:
1. Communicate clearly, concisely and correctly in the written, spoken, and visual form that fulfills the
purpose and meets the needs of the audience.
2. Respond to written, spoken, or visual messages in a manner that ensures effective
communication.

THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 2

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

4. Apply a systematic approach to solve problems.

5. Use a variety of thinking skills to anticipate and solve problems.
6. Locate, select, organize, and document information using appropriate technology and information
systems.
7. Analyze, evaluate, and apply relevant information from a variety of sources.
8. Show respect for diverse opinions, values belief systems, and contributions of others.
9. Interact with others in groups or teams in ways that contribute to effective working relationships
and the achievement of goals.
10. Manage the use of time and other resources to complete projects.
11. Take responsibility for one's own actions, decisions, and consequences.
*There are 11 Essential Employability Skills outcomes as per the Ministry Program Standard. Of these 11 outcomes, the following will be
assessed in this course.

Global Citizenship and Equity (GC&E) Outcomes

N/A

Text and other Instructional/Learning Materials

Text Book(s):
The four textbooks for this course are sourced from previous courses CNET124, CNET201, CNET311,
CNET231.

Cisco Introduction to Networks v6 Companion Guide. 9781587133603. 1587133601.

Cisco Routing and Switching Essentials v6 Companion Guide. 9781587134289. 1587134284.

Scaling Networks v6 Companion Guide.9781587134340. 1587134349.

Connecting Networks Companion Guide.9781587133329. 1587133326.

Online Resource(s):
Various resources in use throughout the course.
Material(s) required for completing this course:
Student Journal

Evaluation Scheme
➮ Test #1: Written test
➮ Test #2: Written test.
➮ Test #3: Written test.
➮ Labs: Course labs
➮ Skills-based assessment: Hands-on assessment of troubleshooting skills.

THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 3

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

Evaluation Name CLO(s) EES GCE Weight/100

Outcome(s) Outcome(s)
Test #1 1, 9 1, 2, 11 20
Test #2 3, 4, 5, 9 1, 2, 11 20
Test #3 6, 7, 8 11 20
Labs 1, 2, 3, 4, 5, 1, 2, 4, 5, 20
6, 7, 8, 9 6, 7, 8, 9,
10, 11
Skills-based assessment 2, 3, 4, 5, 6, 1, 2, 4, 5, 20
7, 8, 9 11
Total 100%
If students are unable to write a test they should immediately contact their professor or program Chair for
advice. In exceptional and well documented circumstances (e.g. unforeseen family problems, serious
illness, or death of a close family member), students may be able to write a make-up test.

All submitted work may be reviewed for authenticity and originality utilizing Turnitin®. Students who do not
wish to have their work submitted to Turnitin® must, by the end of the second week of class,
communicate this in writing to the instructor and make mutually agreeable alternate arrangements.

When writing tests, students must be able to produce official Centennial College photo identification or
they may be refused the right to take the test or test results will be void.

Tests or assignments conducted remotely may require the use of online proctoring technology where the
student’s identification is verified and their activity is monitored and/or recorded, both audibly and visually
through remote access to the student's computer and web camera. Students must communicate in writing
to the instructor as soon as possible and prior to the test or assignment due date if they require an
alternate assessment format to explore mutually agreeable alternatives.

Student Accommodation
The Centre for Accessible Learning and Counselling Services (CALCS) (http://centennialcollege.ca/calcs)
provides programs and services which empower students in meeting their wellness goals,
accommodation and disability-related needs. Our team of professional psychotherapists, social workers,
educators, and staff offer brief, solution-focused psychotherapy, accommodation planning, health and
wellness education, group counselling, psycho-educational workshops, adaptive technology, and peer
support. Walk in for your first intake session at one of our service locations (Ashtonbee Room L1-04,
Morningside Room 190, Progress Room C1-03, The Story Arts Centre Room 285, Downsview Room 105)
or contact us at [email protected], 416-289-5000 ext. 3850 to learn more about accessing
CALCS services.

Use of Dictionaries
• Any dictionary (hard copy or electronic) may be used in regular class work.
• Dictionary use is not permitted in test or examination settings.

Program or School Policies

N/A

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

Course Policies
N/A

College Policies
Students should familiarize themselves with all College Policies that cover academic matters and student
conduct.

All students and employees have the right to study and work in an environment that is free from
discrimination and harassment and promotes respect and equity. Centennial policies ensure all incidents
of harassment, discrimination, bullying and violence will be addressed and responded to accordingly.

Academic Honesty

Academic honesty is integral to the learning process and a necessary ingredient of academic integrity.
Forms of academic dishonesty include cheating, plagiarism, and impersonation, among others. Breaches
of academic honesty may result in a failing grade on the assignment or course, suspension, or expulsion
from the college. Students are bound to the College’s AC100-11 Academic Honesty and Plagiarism
policy.

To learn more, please visit the Libraries information page about Academic Integrity
https://libraryguides.centennialcollege.ca/academicintegrity and review Centennial College's Academic
Honesty Module:
https://myappform.centennialcollege.ca/ecentennial/articulate/Centennial_College_Academic_Integrity_M
odule_%202/story.html

Use of Lecture/Course Materials

Materials used in Centennial College courses are subject to Intellectual Property and Copyright
protection, and as such cannot be used and posted for public dissemination without prior permission from
the original creator or copyright holder (e.g., student/professor/the College/or third-party source). This
includes class/lecture recordings, course materials, and third-party copyright-protected materials (such as
images, book chapters and articles). Copyright protections are automatic once an original work is created,
and applies whether or not a copyright statement appears on the material. Students and employees are
bound by College policies, including AC100-22 Intellectual Property, and SL100-02 Student Code of
Conduct, and any student or employee found to be using or posting course materials or recordings for
public dissemination without permission and/or inappropriately is in breach of these policies and may be
sanctioned.

For more information on these and other policies, please visit www.centennialcollege.ca/about-
centennial/college-overview/college-policies.

Students enrolled in a joint or collaborative program are subject to the partner institution's academic
policies.

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

PLAR Process
This course is eligible for Prior Learning Assessment and Recognition (PLAR). PLAR is a process by
which course credit may be granted for past learning acquired through work or other life experiences. The
PLAR process involves completing an assessment (portfolio, test, assignment, etc.) that reliably
demonstrates achievement of the course learning outcomes. Contact the academic school to obtain
information on the PLAR process and the required assessment.

This course outline and its associated weekly topical(s) may not be reproduced, in whole or in
part, without the prior permission of Centennial College.

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Topical Outline (subject to change):

Week Topics Readings/Materials Weekly Learning Outcome(s) Instructional Strategies
Evaluation Evaluation
Name and Date
Weight
1 Introduction & none Review prerequisite materials. Teacher-led Lab 1: Lab #1 due
welcome instructions, individual Configure a 3 week 2
Administration work, group work, class or 4 router
Review routing and discussion, exercises, network with
switching, VLSM & lab work OSPF, default
simple ACLs route, static
route, NAT,
DHCP, ACL
and InterVLAN
routing
2 Troubleshooting Readings to be Compare troubleshooting methodologies and Teacher-led Lab 2: 3 router Lab #2 due
Methodologies announced by select the appropriate method for different instructions, individual preconfigured week 3
- OSI Model Professor. situations. work, group work, class network with
- Top-down, bottom- Utilize show and debug commands to assist discussion, exercises, errors. Use
up, divide and in troubleshooting efforts. lab work show and
conquer debug
- Possible errors by commands to
OSI layer locate and
- Show and debug resolve errors.
commands
3 IOS Errors Readings to be Determine and resolve Cisco IOS errors, such Teacher-led Lab 3: - 1 Lab #3 due
-Password recovery announced by as password recovery, and IOS reload. instructions, individual router, 1 week 4
-Configuration register Professor. work, group work, class switch
-Boot system discussion, exercises, – password
commands lab work recovery,
IOS reload modify
configuration
register
- reload IOS
(demo only)
4-5 Physical & Data Link Readings to be Describe, locate and resolve typical errors Teacher-led Lab 4:Locate Lab #4 and
Layer Errors announced by that occur at the Physical and Data Link instructions, individual and resolve #5 due in
PPP and Professor. Layer. work, group work, class Layer 1 and 2 week 6
authentication issues discussion, exercises, errors in a
Frame Relay Issues lab work simple
Redundancy & network.
backup links
Floating static routes Lab 5: Locate
and resolve

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

Week Topics Readings/Materials Weekly Learning Outcome(s) Instructional Strategies Evaluation Evaluation
Name and Date
Weight
WAN errors in
a PPP or
Frame Relay
network.

TEST #1 -
Review
material,
Troubleshooti
ng
Methodology,
IOS Problems
6-7 Troubleshoot IP Readings to be Troubleshoot issues surrounding IP Teacher-led Lab 6: Lab #6 due
Addressing Errors announced by addressing, summarization, and instructions, individual Preconfigured in week 8
- Professor. discontiguous networks. work, group work, class network with
VLSM/CIDR/Summari discussion, exercises, errors.
zationerrors lab work Locate and
-Discontiguous resolve errors
networks using show
-Classful/classless and debug
routing commands.
-NAT/PAT
8-9 Troubleshooting Layer Readings to be Describe, locate and resolve issues with Teacher-led Lab 7: Lab #7 and
3 Errors announced by routing protocols. instructions, individual Configure/trou #8 due
- RIPv1/RIPv2 Professor. work, group work, class bleshoot a week 10
compatibility discussion, exercises, network that
- Discontiguous lab work uses EIGRP.
networks
- EIGRP Lab 8:
- OSPF Configure/trou
- Static Route errors bleshoot a
network that
uses OSPF.

TEST #2 -
Layer 1, 2,
and IP
addressing
issues
10-11 Access Lists Readings to be Design and configure extended access lists. Teacher-led Lab 9: Lab #9 and
-Extended ACL announced by Resolve issues with the creation and instructions, individual Creation and #10 due
-Named ACLs Professor. placement of access lists. work, group work, class placement of week 12

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CNET 328 CENTENNIAL COLLEGE Internetwork Troubleshooting

Week Topics Readings/Materials Weekly Learning Outcome(s) Instructional Strategies Evaluation Evaluation
Name and Date
Weight
-Troubleshooting discussion, exercises, extended
-Logging lab work ACLs
Troubleshoot ACL
placement errors Lab 10:
Troubleshoot
function and
placement of
ACLs.
12 Assessment and none Reinforce troubleshooting skills. Assessment and TEST #3 -
Practice SBA. practice SBA. Layer 3 issues
and ACLs.
13 - Skills-based none Demonstrate mastery of troubleshooting skills Skills test (hands-on) SKILLS-
14 assessment presented in course. BASED
ASSESSMEN
T

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