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Taking Orders

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33 views2 pages

Taking Orders

Uploaded by

jci1886
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Lesson Plan: Taking Orders

Common Core Standards


- CCSS.ELA-LITERACY.SL.11-12.1: Initiate and participate effectively in a range of collaborative discussions.
- CCSS.ELA-LITERACY.SL.11-12.4: Present information, findings, and supporting evidence clearly, concisely, and logically.

Lesson Objectives
By the end of this lesson, students will be able to:
1. Understand the key components of taking orders in a hospitality setting.
2. Demonstrate effective communication skills when taking orders from customers.
3. Role-play scenarios to practice taking orders in a restaurant environment.

Materials Needed
- Whiteboard and markers
- Handouts with sample menus
- Role-play scenario cards
- Audio-visual equipment for video demonstration (if available)

Lesson Outline

Introduction (10 minutes)


1. Warm-Up Discussion (5 minutes)
- Ask students about their experiences in restaurants. What is their impression of the service?
- Discuss the importance of effective communication in hospitality.

2. Introduction to Taking Orders (5 minutes)


- Define what taking orders means in a restaurant context.
- Highlight the importance of clarity, attentiveness, and accuracy when taking orders.

Direct Instruction (15 minutes)


1. Key Components of Taking Orders (10 minutes)
- Explain the following components:
- Greeting the customer
- Presenting the menu
- Asking for the order
- Confirming the order
- Offering suggestions (e.g., specials, pairings)
- Provide examples of effective phrases to use during each step.

2. Video Demonstration (5 minutes)


- Show a short video demonstrating a waiter taking orders in a restaurant.
- Ask students to take notes on what they observe regarding communication and customer interaction.

Guided Practice (15 minutes)


1. Role-Playing Activity (15 minutes)
- Divide students into pairs. One will be the server, and the other will be the customer.
- Provide each pair with a scenario card that outlines specific customer requests and preferences.
- Allow 7 minutes for each role to practice taking and giving orders, then switch roles.

Independent Practice (5 minutes)


- Ask students to write a short reflection on their experience in the role-play. They should address:
- What they found challenging.
- What strategies they used to ensure clarity and understanding.

Closure (5 minutes)
1. Class Discussion (3 minutes)
- Invite a few students to share their reflections.
- Discuss what strategies worked well and how they can improve.

2. Wrap-Up and Homework Assignment (2 minutes)


- Assign students to observe a restaurant experience (in-person or through video) and take notes on how orders are taken. They should be prepared
to discuss their observations in the next class.
Assessment
- Participation in role-playing activity.
- Quality of reflections submitted at the end of the lesson.
- Observational notes for homework.
Additional Notes
- Encourage students to be creative in their role-plays, incorporating various customer personalities.
- Consider discussing cultural differences in dining and order-taking practices if time permits.

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