Code 1:

36 Xuan La Street
Tay Ho District, Ha Noi
FPT Store
50 Xuan Thuy street, Cau Giay District.

Dear Sir/ Madam.

I am writing to enquire about the information of Iphone 14 in the shop.
I hear that the shop has just posted the Iphone 14 product for the sale and I am
interested in the information of this product. Would it be possible for you to tell me about
information of product and can you send me product catalogue. I would be grateful if you
could tell me about the product’s return and refund policy.
Could you also please send me more information about the product’s discount if
any?
I would appreciate it if you could inform me as soon as possible.
Your faithfully
John Simpson
Code 2:
36 Xuan La Street
Tay Ho District, Ha Noi
IELTS Fighter
50 Xuan Thuy Street, Cau Giay district.
Dear Sir/ Madam.
I am writing to enquire about the information of IELTS course.
I hear that IELTS Fighter has just opened class and I am interested in the
information of this course. Would it be possible for you to tell me about the maximum
number of student. Could you possible send me the content of the course and I would
appreciate some information about the length of the lesson
.
 Could you also please send me more information about tuition fees payable. I
would be grateful if you could inform me as soon as possible.
Your faithfully
Larry Clide
Code 3:
36 Xuan La Street,
Tay Ho District, Ha Noi
Sen restaurant
77 Nhat Chieu
Dear Sir/ Madam.
I am writing this letter to book your restaurant to aske about booking for my party.
Actually, I am a regular customer at this place and I have always enjoyed the warm
hospitality, and also, the quality of food you serve.
Let me know in details. Coming up on April 22, 2023 is my birthday and I want to book
a table for 10 people. Could you possible send me the options on the menu. I would
appreciate some information about the available booking dates. Would it be possible for
to tell send me the location of the table. I would appreciate it if you could inform me as
soon as possible.
Your faithfully
Tom Cruise
Code 4:
36 Xuan La Street
Tay Ho Distric, Ha Noi
SM Travel Agency
62 To Ngoc Van
Dear Sir/ Madam,
I am writing to enquire about the information about a package tour the U.S. I saw
which was advertised recently in the TV.
I hear that SM Travel Agency have a package tour to the U.S. I am interested in
this tour. Could you possible send me the schedule of the tour. I would be grateful if you
could tell me the price of the tour. I would appreciate some information about the
accommodations.
Could you also please send me more information of the tour if any ?
I would appreciate it if you could inform me as soon as possible
Your faithfully
Elizabeth Green

Code 5:
36 Xuan La Street,
Tay Ho District, Hanoi
Marriot Hotel
45 To Huu Street, Ha Dong Distric, Hanoi
Dear Sir/ Madam,
I am writing enquire about booking room for me. I know Marriot Hotel is
beautiful hotel and quality service. I want to book a room on 18th, May 2023.
Could you possible send me about the price per night and the types of room
available. I would be appreciate if you could send me some pictures of the facilities in
the hotel.
Could you also please send me more information about booking room if any? I
would appreciate it if you could inform me as soon as possible.
Your faithfully
Harry Andison
Code 1:
36 Xuan La Street,
Tay Ho Distric, Hanoi.
Sen Restaurant
 45 To Huu Street,
Cau Giay District
Dear Sir/ Madam,
I am writing to complain about the food I had at your restaurant I have been
to recently.
I have been a devoted customer of your restaurant for years now and I hope you
will take my complaint seriously. This is the second this mistake has occurred and I am
dissatisfied with the service you offer. On 20th, October, 2023 I had a dinner meal at table
6, I feel the price of the food is here quite high, there is no problem for me, what I want is
the quality that you offer. I ordered a large Prosciutto pizza but when waiter brought it
up, it was a medium size but the waiter still thought it was large. This took me quite by
surprise. And the quality of the food that day quite bad, Salad Chicken tasted bad, it was
sour and salty. I couldn’t understand what was happening that day.
Please ensure this sort of problem does not arise again. This mistake must be
corrected as soon as possible. As a dedicated customer I hope you will work to resolve
my problem and find a solution it.
Your faithfully
Tom Cruise

Code 2:
36 Xuan La Street,
Tay Ho District, Hanoi
Beef Steak
15 Hoang Dieu Street,
Ba Dinh District, Hanoi
Dear Sir/ Madam,
I am writing to complain to about the service I received at Beef Steak.
I have been a devoted customer of your restaurant for years now and I hope
you will take my complaint seriously. This is first time this mistake has occurred and I
am dissatisfied with the service your offer. On 1st , April 2023, I had a table for 2 at 7p.m
but when we came the staff said that they didn’t received any reservations from us and
then we were not given seats and we had to waited 30 minutes. This is bad. When we
asked to change table because that table quite dirty but the staff ignored us and looked
annoyed. Our experience that day was bad.
I hope you will look into the matter and give me a immediate reply. As a dedicated
customer I hope you will work to resolve my problem and find solution.
Your faithfully
Max Clin
Code 3:
36 Xuan La Street,
Tay Ho District, Hanoi.
May Vintage
46 Hang Ma Street, Hoan Kiem District, Hanoi.
Dear Sir/ Madam,
I am writing complain about the skirt I bought online two days ago.
I have been devoted customer of May Vintage for years now and I hope you will
take note my complain seriously. This is the first time. this mistake has occurred and I
felt quite disappointed with the service you offer.
On 29th, May 2023 I ordered a pink skirt from May Vintage store on Shopee but
when I received it, it was black skirt and it didn’t look like the picture. I’m shocked. I
ordered on 29th, May, the delivery time taking 10 days while I live inner city. As soon as,
I received skirt, I texted to feedback about the quality skirt but didn’t received a respond .
I would be grateful if you could send a replacement and refund to my
account and address. This mistake must be corrected as soon as possible. I hope you will
look into the matter and give me an immediate reply. I expect to hear from your store
with a solution by 4th, June 2023. You can contact me on email
[email protected] to discuss this matter further.
Your faithfully
Emily Brown
Code 4:
36 Xuan La Street,
Tay Ho District, Ha Noi.
 IELTS Fighter
77 Nhat Chieu Street, Tay Ho District.
Dear Sir/ Madam,
I am writing complain about the IELTS Course I attended a month ago.
There is some problem with my class. The number of students per class too large
compared to the previous information of 15 student per class. The teacher’s method is
boring and the pace of lecture quite fast. The attitude of the staff not good when I asked
they to arrange schedule. This is the third time this mistake has occurred and we are
disappointed with service you offer.
This mistake must be corrected as soon as possible. I hope you will look in the
matter seriously and give me an immediate reply. I am looking forward to hearing your
response and action on this issue latest by next week.
Your faithfully
Selena Gomez
Code 5:
36 Xuan La Street,
Tay Ho District, Hanoi.
Marriott Hotel
Customer Service Department

Dear Sir/Madam,

I am writing to about my dissatisfaction with my recent stay at your hotel. I

stayed in Room 101 from December 31, 2023, to January 2, 2024, and encountered
several issues that negatively impacted my experience.

Firstly, the room I was booked was not up to the standard I have come to expect
from Marriott. The room was not properly cleaned upon my arrival, and the air
conditioning unit was noisy and ineffective. This made my stay uncomfortable and
disrupted my sleep.
Secondly, the facilities at the hotel were disappointing. The gym equipment was
outdated and some machines were out of order. The Wi-Fi connection was also unstable,
causing me difficulties as I needed a reliable internet connection for work.
Lastly, I was not pleased with the attitude of some staff members. While I understand that
everyone can have an off day, I encountered a few employees who were not as courteous
or helpful as I would expect from a hotel of your reputation.
This mistake must be corrected as soon as possible, I hope you will look into the matter
and give me an immediate reply.

Yours sincerely,

Jessica Green