A PROJECT REPORT

ON
A STUDY OF BANKING FUNCTION AND FACILITES FOR
INDIVIDUAL ACCOUNT HOLDERS IN _
STATE BANK OF INDIA_, GULMOHAR BRANCH
WITH SPECIAL REFERENCE TO
AHMEDNAGAR CITY”

SUBMITTED TO

B.P.H.E. SOCIETY’S

AHMEDNAGAR COLLEGE

IN PARTIAL FULFILLMENT OF REQUIREMENT FOR

BACHELOR OF BUSINESS ADMINISTRATION ( S.Y.BBA )

SUBMITTED BY
RANGLANI BHARAT MANOJ

UNDER THE GUIDANCE OF

PROF. SAPNA SWAMY

DEPARTMENT BUSINESS ADMINISTRATION

AHMEDNAGAR COLLEGE

AHMEDNAGAR
( ACADEMIC YEAR 2023 - 2024 )
 CERTIFICATE

This is to certify that MR. Ranglani Bharat Manoj is the student of this institute.

He has successfully completed the various bank visits under the study of Banking

Function And Facilities for individual account holders in State Bank Of India,

Gulmohar Branch with special Reference to Ahmednagar City and has submitted the

Project Report as partial fulfillment of the course S.Y.B.B.A. with Specialization in

Financial Management (Banking and Finance), affiliated to Savitribai Phule Pune

University in Academic Year 2023-2024.

 DECLARATION BY THE CANDIDATE

I declared that this Business Exposure Project Report entitled “BANKING AND

FINANCE” submitted by me for degree of Bachelor of Business Administration (BBA).

The work carried out by me during my project Is an outcome of my own effort under the

guidance of Prof. Sapna Swamy

Department Business Administration.

I further declared that to best of my knowledge that this project report has not

been previously submitted for award of any degree, Diploma, or Membership to this

university or any other university or any other institution of higher education.

I further declared that the material obtained from other sources has been

dually acknowledged in project.

Date:-

Place: - AHMEDNAGAR.

RANGLANI BHARAT MANOJ

S.Y.B.B.A

(Specialisation: - Finance (Banking and Finance))

 ACKNOWLEDGEMENT

Words are not sufficient to describe the contribution made by people for this project.

A special thanks to our Hon’ble Principal R. J. Barnabas, without whom

project would not to be possible, for giving us an opportunity to visit the various

retail business outlets and gain some practical knowledge.

I would secondly like to thank our Hon’ble Head of the B.B.A.

Department Dr. Tusita Iyer for always supporting us and encouraging us in

whatever we do.

I would like to put on record my gratitude to Prof. Sapna Swamy my subject

teacher, her valuable guidance has help me in completion of my project.

I would also like to thank all the Faculty Members of the Department of B.B.A. for

constant advice and information about the project.

Finally, I would like to thank my family & friends for helping me in completion of

this project. Without their help and support this project would be incomplete.

RANGLANI BHARAT MANOJ

 INDEX
Sr. No. Topics Page No.

1 Introduction to Bank and Banking 1

2 Objectives of the Study 3

3 Functions of Commercial Banks 4

4 Research Methodology 9

5 Data Collection 11

6 Analysis and Interpretation 101

7 Suggestions of the Study 109

8 Conclusion 110
 PAGE NO. 1

INTRODUCTION TO BANK AND BANKING

A bank is a financial institution and a financial

intermediary that accepts deposits and channels those
deposits into lending activities, either directly by
loaning or indirectly through capital markets.
A bank may be defined as an institution that accepts
deposits, makes loans, pays checks and provides
financial services. A bank is a financial intermediary
for the safeguarding, transferring, exchanging, or
lending of money. A primary role of banks is
connecting those with funds, such as investors and
depositors, to those seeking funds, such as individuals
or businesses needing loans. A bank is a connection
between customers that have capital deficits and
customers with capital surpluses.
Banks distribute the medium of exchange. Banking is
a business. Banks sell their services to earn money,
and they must market and manage those services in a
competitive field. Banks are financial intermediaries
that safeguard, transfer, exchange, and lend money
and like other businesses that must earn a profit to
survive. Understanding this fundamental idea helps
you to understand how banking systems work and
 PAGE NO. 2

helps you understand many modern trends in banking

and finance
 PAGE NO. 3

OBJECTIVES OF THE STUDY

1. THE OBJECTIVE OF THE STUDY IS TO

KNOW ABOUT THE FUNCTIONS OF
COMMERCIAL BANKS.

2. TO KNOW ABOUT THE EVOLUTION OF

BANKING THAT IS INFLUENCING
DAY BY DAY.

3. THE MAIN OBJECTIVE OF THE STUDY IS

SURVEY FOR ACCOUNT HOLDERS .
THROUGH THIS
SURVEY , WE ARE GOING TO KNOW
ABOUT THE PREFERENCES OF ACCOUNT
HOLDERS . AND WHAT ARE THE
SERVICES PROVIDED BY BANKS TO
THEM.
 PAGE NO. 4

FUNCTIONS OF COMMERCIAL BANKS

( A ) PRIMARY FUNCTIONS :-

I ) Investments & Deposits

1 )Fixed Deposit :- An account in which money is deposited

for a fixed period of time is known as a Fixed Deposit account.
After the expiry of the specified period, the person can claim
his money from the bank.
I.e :- SBI ( 3.00% - 7.10% P.A. For tenures ranging 7 days to 10
years )
2 )Recurring Deposit :- A Recurring Deposit, commonly known
as RD, is a unique term-deposit that is offered by Indian Banks.
It is an investment tool which allows people to make regular
deposits and earn decent returns on the investment.
I. e :- SBI ( 6.50% - 6.80% for 1 year )
 PAGE NO. 5

3 ) Public Provident Fund :- The PPF account or Public

Provident Fund scheme is one of the most popular long-term
saving-cum- investment products, mainly due to its combination
of safety, returns and tax savings. The PPF was first offered to
the public in the year 1968 by the Finance Ministry's National
Savings Institute.
I.e :- SBI ( 7.1% P.A. extended for 1 or more blocks 5 years
)

4 ) RBI Bonds :- it is a kind of savings bond offered by the

Reserve Bank of India. They are similar to other types of
savings bonds but offer a higher interest rate. It is an ideal way
to save money and earn interest on your investment.
I. e :- SBI( 5.83% - 8% P.A. with a tenure of 7 years )

II ) Loans

1 ) Personal Loan :- Personal Loan is an unsecured credit

provided by financial institutions based on criteria like
employment history, repayment capacity, income level,
profession and credit history. Personal Loan, which is also
known as a consumer loan is a multi-purpose loan, which you
can use to meet any of your immediate needs.
 PAGE NO. 6

I.e :- SBI ( 11.05% - 14.05% P.A. Reducing rate , tenure up to

5 years )

2 ) Education Loan :- An education loan is a loan that students

apply for, in order to fund their education in India or abroad.
Different banks and financial institutions offer Education Loans
to aspirants at competitive rates, to help them make quality
education affordable.
I. e :- SBI ( 11.15% P.A. up to RS. 7,50,000 )

3 ) Home Loan :- A home loan is an amount an individual

borrows from a financial institution such as a housing finance
company to buy a new or a resale home, construct a home or
renovate or extend an existing one.
I.e :- SBI ( 8.40% - 10.15% [ Floating Rate ] , tenure range is
1 - 30 years )

4 ) Cash Credit Facility :- Cash credit is a facility to withdraw

money from a current bank account without having credit
balance but limited to the extent of borrowing limit which is
fixed by the commercial bank. The interest on this facility is
charged on the running balance and not the borrowing limit
which is given by bank.
I. e :- SBI ( 12% - 18% P.A. RS. 6,00,000 , 3 years tenure )
 PAGE NO. 7

5 ) Overdraft Facility :- An Overdraft is a flexible form of

borrowing that allows businesses to withdraw funds from their
Current Account up to a pre-approved limit. Interest is only
charged on the amount overdrawn for the period of borrowing,
making it a cost-effective way to manage short-term cash flow.
I. e :- SBI ( 10%-11% P.A. on RS.10,00,000 . tenure 4 - 5 years )

6 ) Gold Loan :- Gold loans are issued to customers after

evaluating the quantity and quality of gold in the items pledged.
Corporate entities can also take out secured lending by pledging
the company's assets, including the company itself. The interest
rates for secured loans are usually lower than those of
unsecured loans.
I.e :- SBI ( 7.30% P.A. Onwards )

( B ) SECONDARY FUNCTIONS :-

1 ) Safe Deposit Lockers :- A safe deposit locker is a rented

locker that a bank offers you to store your valuables. This could
be jewellery, gemstones, financial or legal papers, insurance
policies, identity proof, such as a passport, and other similar
items of high value.
 PAGE NO. 8

I.e :- SBI ( Small Lockers in Urban or Metro Cities: Rs 2000

plus applicable GST. Small Lockers in Rural Areas and Small
Cities: Rs 1500 plus GST )

2 ) Remittances :- Remittances are the transfer of funds between

parties as a bill, an invoice, or even a gift. However,
"remittance" refers more broadly to the funds migrants send to
their relatives in their home country while working and living
abroad. These are also referred to as worker or migrant
transfers.
I.e :- SBI ( Charges 5% - 20% . Maximum up to 20,820,000 )

3 ) Online banking services :- Internet banking, also known as

online banking, e-banking or virtual banking, is an electronic
payment system that enables customers of a bank or other
financial institution to conduct a range of financial transactions
through the financial institution's website.
I.e :- SBI ( -- NIL--)
 PAGE NO. 9

RESEARCH METHODOLOGY
Data Collection:-

Data is the key activity of marketing research. The design of the data
collecting method is backbone of research design.

Data constitute the foundation of statistical analysis and interpretation.

Hence the first step in statistical work is to obtain data.

Data is detained from two important sources, namely:

1) Primary Data.
2) Secondary Data.

PRIMARY DATA

Primary data are gathered from the specific purpose or for a specific
research project, consists of original information for the fulfillment of
original objective.

When the data are required for the particular study can be found
neither in the internal record of the enterprise nor in published
source, in some cases it may become necessary to collect original
data.

SECONDARY DATA

Secondary data are the data, which already exists somewhere.

Secondary data provide starting point of research and after that the
advantages of low cost and ready availability.

Secondary data can be divided into two ways:-

1. Internal Data.
2. External Data.

When researcher use the data that has already been collected by
other data is collected is called Secondary Data. Secondary data
can be obtained from Journals, Reference Books, Magazines,
Government publications, professional bodies and websites. i.e.
internal source report.
 PAGE NO. 10

Internal data are reports and memos generated within an

organisation to facilitate its operations. External data are those

specially produce for outside consumption.

Sources from which I have taken the secondary data are as under:-

1. Direct Observation.

2. Visit to commercial Bank

3. Interview with the Bank customers

 PAGE NO. 11

DATA COLLECTION

PERSON NO.1
NAME:- RANGLANI AKASH MANOJ

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO
 PAGE NO. 12

6) DO YOU USE CREDIT CARD ?

□YES
☑NO

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO
 PAGE NO. 13

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

?
□INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 14

PERSON NO.2
NAME:-PRASAD LUNKAD

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO
5) TYPE OF DEBIT CARD
□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 15

6) TYPE OF CREDIT CARD

□RUPAY
☑VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 16

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 17
PERSON NO.3
NAME:- KRISHNA BHOJ

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 18

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO
 PAGE NO. 19

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 20

PERSON NO.4
NAME:- ANANT SONAVNE

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
☑MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 21

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

□YES
☑NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 22

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 23

PERSON NO.5
NAME:- PRAVIN RATHOD

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
□SAVING
☑CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
□MASTERCARD
☑MAESTRO
 PAGE NO. 24

6) DO YOU USE CREDIT CARD ?

☑YES
□NO

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO
 PAGE NO. 25

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

?
□INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 26
PERSON NO.6
NAME:- YASH MUNOT

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
☑MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 27

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 28

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 29

PERSON NO.7
NAME:- YASH LAHAMGE

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 30

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 31

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 32

PERSON NO.8
NAME:- NACHIKET APTE

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 33

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 34

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 35

PERSON NO.9
NAME:- SNESHA CHABRA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
☑RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
☑MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 36

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

□YES
☑NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 37

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 38

PERSON NO.10
NAME:- VISHAL BHATIA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
□MASTERCARD
☑MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 39

7) TYPE OF CREDIT CARD

□RUPAY
☑VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 40

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 41

PERSON NO.11
NAME:- ZAMEER SHAIKH

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 42

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 43

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 44

PERSON NO.12
NAME:- PRITESH KATARIYA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
☑RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 45

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

□YES
☑NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 46

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 47

PERSON NO.13
NAME:- PREM KATARIYA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
□MASTERCARD
☑MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 48

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 49

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 50

PERSON NO.14
NAME:- SAWAN
DUPPAD

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 51

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 52

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 53

PERSON NO.15
NAME:- SUMMIT RAJ

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 54

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 55

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 56

PERSON NO.16
NAME:- SANKET PAWAR

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 57

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

□YES
☑NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 58

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 59

PERSON NO.17
NAME:- RAJENDRA GANDHI

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
☑RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 60

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 61

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 62

PERSON NO.18
NAME:- SHASHI LODHA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
□MASTERCARD
☑MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 63

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 64

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 65

PERSON NO.19
NAME:- NISHANT SHARMA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
☑MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 66

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 67

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 68

PERSON NO.20
NAME:- VINAH KRISHNANI

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
☑RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 69

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 70

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 71

PERSON NO.21
NAME:- ANANYA
HIRANANDANI

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 72

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

□YES
☑NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 73

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 74

PERSON NO.22
NAME:- ASHTHA MUNOT

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
□SAVING
☑CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
☑MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

□YES
☑NO
 PAGE NO. 75

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
□MASTERCARD
☑NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 76

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 77

PERSON NO.23
NAME:- SIDHI MUNOT

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 78

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 79

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 80

PERSON NO.24
NAME:- AJINKYA PATIL

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
□SAVING
☑CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO

5) TYPE OF DEBIT CARD

□RUPAY
□VISA
□MASTERCARD
☑MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 81

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 82

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 83

PERSON NO.25
NAME:- SNEHAL KATARIYA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

□RUPAY
☑VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 84

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 85

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 86

PERSON NO.26
NAME:- SAGUN TIWARI

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
☑RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 87

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 88

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 89

PERSON NO.27
NAME:- RAVI MISAL

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
□SAVING
☑CURRENT

4) DO YOU USE DEBIT CARD ?

□YES
☑NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 90

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE
 PAGE NO. 91

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

☑SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 92

PERSON NO.28
NAME:- SHASHANK DHASAD

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 93

7) TYPE OF CREDIT CARD

☑RUPAY
□VISA
□MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 94

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
☑MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 95

PERSON NO.29
NAME:- PRANAW PATEL

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

☑FIXED
□RECURRING
□SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 96

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

□YES
☑NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
□YES
☑NO

10) DO YOU USE MOBILE BANKING ?

□YES
☑NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
□YES
☑NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? ☑INSURANCE FACILITY
□MUTUAL FUNDS
□FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 97

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 98

PERSON NO.30
NAME:- MEHER NAGARWALA

QUESTIONER

1) DO YOU HAVE A BANK ACCOUNT ?

☑YES
□NO

2) YOU HAVE AN ACCOUNT IN WHICH BANK ?

☑ SBI
□HDFC
□CENTRAL BANK
□NONE OF THE ABOVE

3) WHICH ACCOUNT DO YOU HAVE IN THE BANK ?

□FIXED
□RECURRING
☑SAVING
□CURRENT

4) DO YOU USE DEBIT CARD ?

☑YES
□NO

5) TYPE OF DEBIT CARD

☑RUPAY
□VISA
□MASTERCARD
□MAESTRO

6) DO YOU USE CREDIT CARD ?

☑YES
□NO
 PAGE NO. 99

7) TYPE OF CREDIT CARD

□RUPAY
□VISA
☑MASTERCARD
□NONE OF THESE

8) DO YOU USE ONLINE BANKING ?

☑YES
□NO

9) ARE YOU SATISFIED WITH THE ONLINE BANKING

SERVICE PROVIDED BY YOUR BANK ?
☑YES
□NO

10) DO YOU USE MOBILE BANKING ?

☑YES
□NO

11) ARE YOU SATISFIED WITH MOBILE BANKING SERVICES

PROVIDED ?
☑YES
□NO

12) DOES YOUR BANK PROVIDE COMMERCIAL TOOLS ?

☑YES
□NO

13) WHICH COMMERCIAL TOOLS PROVIDED BY YOUR BANK

? □INSURANCE FACILITY
□MUTUAL FUNDS
☑FIXED DEPOSIT
□ALL OF THE ABOVE
 PAGE NO. 100

14) WHICH SERVICE DO YOU PREFER AS AN INVESTMENT ?

□SIP
□MUTUAL FUNDS
□FIXED DEPOSIT
☑ALL OF THE ABOVE

15) DOES YOUR BANK PROVIDE LOAN FACILITY ?

☑YES
□NO
 PAGE NO. 101

ANALYSIS AND INTERPRETATION

1) PEOPLE HAVING BANK ACCOUNT:-

YES NO

0%

100%

INTERPRETATION:- ALL OF THEM WERE HAVING BANK ACCOUNT .

ALL OF THEM ARE AWARE OF BANKING .

2) CUSTOMERS OF DIFFERENT BANKS

0%

100%

SBI HDFC CENTRAL BANK NONE OF THE ABOVE

INTERPRETATION:- FROM THIS STUDY , WE CONCLUDED THAT 100%

OF THE PEOPLE WERE HAVING BANK ACCOUNT IN SBI .
 PAGE NO. 102

3) TYPE OF ACCOUNTS

17%

13% 43%

27%

SAVING FIXED CURRENT RECURRING

INTERPRETATION:- THERE WERE 43% OF PEOPLE HAVING SAVING

ACCOUNT , 27% WERE HAVING FIXED DEPOSIT ACCOUNT , 13% WERE
HAVING CURRENT ACCOUNT , AND 17% WERE HAVING RECURRING
ACCOUNT.

4) PEOPLE USING DEBIT CARDS

23%

77%

YES NO

INTERPRETATION- 77% OF THE PEOPLE WERE USING DEBIT CARD ,

AND 23% WERE NOT USING DEBIT CARD.
 PAGE NO. 103

5) TYPES OF DEBIT CARDS

17%
40%
17%

26%

RUPAY VISA MAESTRO MASTERCARD

INTERPRETATION- 40% OF THE PEOPLE WERE HAVING RUPAY DEBIT

CARDS , 27% OF THEM WERE HAVING VISA DEBIT CARDS , 16% OF
THEM WERE HAVING MAESTRO DEBIT CARDS , AND REST 17% OF THE
PEOPLE WERE HAVING MASTERCARD DEBIT CARDS .

6) PEOPLE USING CREDIT CARDS

CREDIT CARD

37%
63%

YES NO

INTERPRETATION:- 63% OF THE PEOPLE WERE HAVING CREDIT CARDS

. REST 37% OF THE PEOPLE WERE NOT HAVING CREDIT CARDS.
 PAGE NO. 104

7) TYPES OF CREDIT CARDS

30% 27%

7%

36%

RUPAY VISA MASTERCARD NONE OF THESE

INTERPRETATION:- 30% OF THE PEOPLE WERE NOT HAVING CREDIT

CARDS , SO THEY SELECTED NONE OF THESE . 27% OF THE PEOPLE
WERE HAVING RUPAY CREDIT CARDS , 6% OF THE PEOPLE WERE
HAVING VISA CREDIT CARDS , AND REST 37% WERE HAVING
MASTERCARD CREDIT CARDS.

8) PEOPLE USING ONLINE BANKING

7%

93%

NO YES

INTERPRETATION:- 93% OF THEM WERE USING ONLINE BANKING .

REST 7% OF THE PEOPLE WERE NOT USING ONLINE BANKING.
 PAGE NO. 105

9) PEOPLE SATISFIED WITH ONLINE BANKING SERVICES

43%
57%

YES NO

INTERPRETATION:- 57% OF THE PEOPLE WERE SATISFIED WITH

ONLINE BANKING SERVICES. REST 43% OF THE PEOPLE WERE
DISSATISFIED WITH ONLINE BANKING.

10) PEOPLE USING MOBILE BANKING

17%

83%

YES NO

INTERPRETATION:- 83% OF THE PEOPLE WERE USNG MOBILE

BANKING. REST 17% OF THE PEOPLE WERE NOT USING MOBILE
BANKING.
 PAGE NO. 106

11) PEOPLE SATISFIED WITH MOBILE BANKING SERVICES

43%
57%

YES NO

INTERPRETATION:- 57% OF THE PEOPLE WERE SATISFIED WITH

MOBILE BANKING SERVICES. REST 43% OF THE PEOPLE WERE
DISSATISFIED WITH MOBILE BANKING SERVICES.

12) DOES YOUR BANK PROVIDES COMMERCIAL TOOLS ?

100%

YES No

INTERPRETATION:- 100% OF THE BANKS PROVIDE COMMERCIAL

TOOLS.
 PAGE NO. 107

13) TYPES OF COMMERCIAL TOOLS PROVIDED BY YOUR

BANK

10%
13%

54%
23%

MUTUAL FUNDS FIXED DEPOSIT INSURANCE FACILITY ALL OF THE ABOVE

INTERPRETATION:- 53% OF THE BANKS PROVIDE ALL COMMERCIAL

TOOLS , 10% OF THE BANKS PROVIDE MUTUAL FUNDS. 14% OF THE
BANKS PROVIDE FIXED DEPOSIT , AND REST 23% OF THE BANKS
PROVIDE INSURANCE FACILITY.

14) PREFERENCE AS AN INVESTMENT

17%
30%

27%
26%

ALL OF THE ABOVE SIP FIXED DEPOSIT MUTUAL FUNDS

INTERPRETATION:- 16% OF THE PEOPLE PREFERRED FOR MUTUAL

FUNDS , 30% OF THE PEOPLE PREFERRED FOR ALL OF THE ABOVE ,
27% OF THE PEOPLE PREFERRED FOR FIXED DEPOSIT , AND REST 27%
OF THE PEOPLE PREFERRED FOR SIP.
 PAGE NO. 108

15) DOES YOUR BANK PROVIDES LOAN FACILITIES ?

0%

100%

YES NO

INTERPRETATION:- 100% OF THE BANKS PROVIDE LOAN FACILITIES.

 PAGE NO. 109

SUGGESTIONS OF THE STUDY

1) BANKS SHOULD PROVIDE ALL TYPES OF COMMERCIAL

TOOLS WHICH ARE
NECESSARY FOR INDIVIDUAL ACCOUNT HOLDERS AND CURRENT
ACCOUNT HOLDERS.

2) BANKS SHOULD FOCUS ON THEIR SERVICES WHILE

PROVIDING . SERVICES
SHOULD BE ADEQUATE AND PROPER BECAUSE THAT TELLS
ABOUT THE BANKS AND THEIR GOODWILL.
 PAGE NO. 110

CONCLUSION

1) BEING A FINANCE STUDENT, I

UNDERSTOOD THAT HOW
MUCH CHANGES HAVE TAKEN
PLACE IN BANKING AND FINANCE .

2) I UNDERSTOOD THAT HOW MUCH SERVICES ARE PROVIDED

BY BANKS THROUGH THE
SURVEY OF ACCOUNT HOLDERS.

3) FROM THIS STUDY , WE UNDERSTOOD THAT

83% OF THE PEOPLE ARE AWARE OF MOBILE BANKING , WHILE
93%OF THE PEOPLE ARE AWARE OF ONLINE BANKING