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Problem Solving_ ES7_ S6

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Thuzar Winn
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25 views

Problem Solving_ ES7_ S6

Uploaded by

Thuzar Winn
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Prof.Dr.

Aung Tun Thet


Overview

• Introduction
• Problem-solving Skills
• Impact of problem-solving on businesses
• Problem-solving strategies
Problem Solving in Workplace

• Valuable
• 60% of employers look for problem-solving
ability when evaluating candidates
Problem Solving in Workplace

• Different skills
• Collaboration
• Analytical thinking
• Creativity
• Confident decision-making
Problem Solving in Workplace

• Don’t panic
• Work independently
• Contribute towards organization’s success
Problem Solving in Workplace

• Some people natural problem solvers


• See challenge
• Suggest solutions without even blinking
Problem Solving in Workplace

• Natural
• Develop skills and strategies
Good Problem Solvers

• Good decision-makers
• Make smaller decisions to reach complete
solution
• Essential for fast and effective outcomes
Good Problem Solvers

• Contribute to innovation
• Provide competitive edge
• Find creative solutions to obstacles
Problem-solving in Workplace

• Involve teamwork
• Collaboration
• Bond
• Learn more about each other’s strengths
• Contribute towards team unity and purpose
Problem-solving Skills

• Proactive approach to challenges


• Ask insightful questions
• Understanding of situation
• Think further outside it
Problem-solving Skills

• Logic
• Fluid intelligence
• Lateral thinking
Problem-solving Skills

• Assess existing team members


• Performance reviews
• Managers consciously observe how employees
solve problems on day-to-day basis
Training and Development

• Focus on:
• Critical thinking
• Creative problem-solving
• Decision-making strategies
Training and Development

• Individual and team level


• Team bonding games
Training and Development

• Experiment
• Make mistakes
• Foster supportive work environment
Training and Development

• Employees encouraged to propose and test new


ideas without fear of failure
• Empathetic
Team leaders

• Recognize value of diverse perspectives


• Not always turn to same people when new problem
presents itself
• Encourage input from all parties
Team leaders

• Varied viewpoints lead to more innovative


solutions or improvements on pre-existing
solutions
Key problem solving skills to look for
when hiring
1. Listening skills
2. Analytical thinking skills
3. Creative thinking skills
4. Communication skills
5. Decision-making skills
6. Teamwork
Benefits

• Employees cognitively equipped to handle


anything
• Observe, judge, and act quickly
• Not afraid of unknown
Importance

• Organize time intelligently


• Prioritize, plan, and execute strategies
• Think ‘outside the box’
• Work under pressure
• Address risk
Importance

1. Conflict between team members


2. Inefficient processes
3. Communication challenges
4. Technological disruptions
5. Insufficient onboarding
Businesses

• Recruit problem solvers


• Develop problem-solving skills of existing
employees
• Contribute to organizational growth by
fostering innovation and improving
collaboration
Businesses

• Return on investment when time and effort spent


on developing skills
• Create more agile innovative individuals
• Give competitive advantage
Problem solving

• Finding resolution for specific issue or


conflict
• Many possible solutions for solving problem
• Process to find best solution
4 Steps

• Step-by-step
• Break down
problem-solving
process
1. Identify problem to be solved

• Ask questions
• Who:
• Who is involved with this problem?
• Who caused the problem?
• Who is most affected by this issue?
1. Identify problem to be solved

• What:
• What is happening?
• What is the extent of the issue?
• What does this problem prevent from moving
forward?
1. Identify problem to be solved

• Where:
• Where did this problem take place?
• Does this problem affect anything else in the
immediate area?
1. Identify problem to be solved

• When:
• When did this problem happen?
• When does this problem take effect?
• Is this an urgent issue that needs to be
solved within a certain timeframe?
1. Identify problem to be solved

• Why:
• Why is it happening?
• Why does it impact workflows?
1. Identify problem to be solved

• How:
• How did this problem occur?
• How is it affecting workflows and team members
from being productive?
1. Identify problem to be solved

• Ask journalistic questions


• Define strong problem statement
• Highlight current situation objectively
• Create plan
• Brainstorming techniques
• Brainstorm alone before hand
• Say yes to everything
• Talk to team members one-on-one
• Break out of routine
3. Define solution

• 2 main questions
1. What is the desired outcome of this solution?
2. Who stands to benefit from this solution?
3. Define solution

• Set deadline for decision


• Update stakeholders
3. Define solution

• Set deadline for decision


• Update stakeholders
4. Implement Solution

• Work with individuals closest to problem


• Move farther out to those who less affected
• Assign work
Common Problem-solving Strategies

• Trial and error


• 5 whys
• SWOT analysis
• 8 D
Decision-making for Agile businesses

• Pivot, adapt, and tackle challenges more


effectively than competition
• Make good choices
• Don't forget to celebrate!
Review

• Introduction
• Problem-solving Skills
• Impact of problem-solving on businesses
• Problem-solving strategies

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