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7 views

Cluster 14 Test M. Choice Copy Copy

Uploaded by

reneshathompson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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DISTINCTION COLLEGE

EARLY CHILHOOD DEVELOPMENT LEVEL 2


Pretest

NAME:Renesha Thompson
Date: November 29 ?2022
FACILITATOR: Ms Brown

Cluster 14
Units:
- PERFORM INTERACTIVE WORKPLACE COMMUNICATION
- COMMUNICATE APPROPRIATELY WITH CLIENTS AND COLLEAGUES
- CONTRIBUTING TO A HARMONIOUS AND EFFICIENT WORK
ENVIRONMENT

INSTRUCTIONS:
● Read each item CAREFULLY
● Answer ALL items

Achieved Score: _____/20


DO NOT TURN PAGE OVER UNTIL YOU ARE TOLD TO DO SO

Multiple Choices

INSTRUCTIONS: There is only ONE answer per item.


Read the following items carefully then choose the most appropriate answer by circling your
choice.

1. 'Conflict' may be best defined as


(C)Disagreement between two persons
(a) a conversation between two persons
(b) two disgruntled persons
(c) a disagreement between two persons
(d) two people malicing each other

2. A skill you should utilize when identifying customer’s needs and expectation is
(C)Active listening
(a) influence
(b) experience
(c) active listening
(d) organization

3. What type of information should you make available to parents?


(a) health and how we care for the child
(b) routine and activities
(c) progress and achievements
(d) all of the above

4. One personality trait of an early childhood worker is someone who is


(D)All of the above
(a) patience
(b) attentiveness
(c) nurturing
(d) all of the above

5. 'Paraphrase' can be defined as


(a) rewording written or spoken word
(b) omitting certain written words
(c) rewriting irrelevant words
(d) defining words

6. Professionalism should be maintained


(A)At all times
(a) at all times
(b) when requested
(c) occasionally
(d) when necessary

7. You should welcome children with a

(A )Friendly smile and gesture

(a) friendly smile and gesture


(b) wave
(c) hello
(d) hand shake

8. Establishing a professional and good working relationship between yourself and parents
will support a close co-operation between the home and the Early Childhood Institution
(a) True True
(b) false

9. How can you portray good listening skills?


(a) be attentive and make eye contact
(b) you should slouch and fold your arm
(c) you should be disrespectful
(d) your eyes should wander and look annoyed

10. Some examples of communicating with parents and guardian are as follows except
(a) Informal dialogue during pick up and drop off
(b) Home visits
(c) Parents conferences
(d) Discussing parents with other parents

11. Which of these are examples of negative feedback?


(a) I hate to tell you this but your drawing skill is poor.
(b) You can surely improve your drawing.
(c) These are good drawings but you can do better.
(d) None of the above

12. You can encourage conversation and build relationships with children by
(a) allowing them enough time to express themselves
(b) asking them questions
(c) offering praises
(d) all of the above

13. You can model positive and respectful communication to children by speaking softly and
using appropriate language.
● True
● False

14. Young children are easily distracted because their attention span is limited
● True
● False
15. Why is it important to establish a good relationship with parents?
(a) to help embarrass the child
(b) to have a great impact on child care and education and bond between parents and
guardian
(c) to confuse the child with conflict standard
(d) to be inquisitive in parents’ family affair

16. Teamwork is essential to maintain smooth running of operations with an E.C.I.


● True
● False

17. 'Instruction' can be best defined as


(a) giving a command
(b) guiding something to do something
(c) detailed information on how something should be done
(d) all of the above

18. As a team member, you do not have to contribute your skills or experience towards team
efforts.
● True
● False

19. ‘Active Listening’ describes the process in which you listen and respond to the feeling as
well as the content of the message.
● True
● False
20. When you are confronted with situations beyond your scope of responsibility you should
be prepared to disrespect and discriminate the parents or guardians
● True
● false

END OF TERM

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