CT_SSP-800 Service Manual V1.0
CT_SSP-800 Service Manual V1.0
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of un-insulated dangerous voltage within the product‟s enclosure that
may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions.
Service Assistance
Classé has a global product support network. For product assistance or to order replacement parts please
contact your nearest service center always quoting the unit serial number and software version.
Asia
Phone: (852) 2790 8903 E-mail: [email protected]
Europe
Phone: 44 (0) 1903 221 700 E-mail: [email protected]
3. All PCBAs are RoHS compliant „lead free‟ and therefore only lead free solder should be used if
soldering is required.
4. ALWAYS use Classé original replacement parts. The use of generic parts may void the warranty of the
unit.
Please be sure to include all required information as there may be a delay in processing incomplete requests.
The CT/SSP-800 upon plugging the AC chord will have a blue LED blinking on the front standby switch. This is an
indication that the unit is initializing its firmware. This will typically take 2 minutes and stabilize itself to a solid red
color upon completion. Once in this state, it will be in standby mode and ready to be powered on.
Red = Standby
Blue = On
Blinking Blue
Over voltage AC limits attained. A message will be displayed on the front screen and unit will shut down.
Under voltage AC limits attained. No change in operation of the unit.
The SSP-800/CT-SSP Surround Sound Processor contains protection features that prevent the processor from
operating at dangerously high or low voltages. These features are incorporated to help protect the processor
from dangerous power surges and other power irregularities that could cause extensive damage to the processor.
This circuitry guards against the following irregular supplied power conditions.
Startup Voltage: If the AC mains voltage is NOT within a range of approximately –15% to +10% of its
nominal value, the SSP does not turn on. For example, a 120V AC service generally requires the AC mains
voltage to be no lower than 95V and no higher than 135V in order for the processor to turn on and operate
normally.
Over-voltage Condition during Operation: If the AC mains voltage surges by roughly 10% or more during
operation, the Surround Sound Processor enters a protection mode and shuts down. The Standby LED
flashes to indicate that the protection mode has been engaged. An error message also displays on the LCD
touch screen.
Under-voltage Condition during Operation: If the AC mains voltage sags by 15% or more, the Surround
Sound Processor does continue to play since the voltage irregularity won‟t harm the processor, but the
sound quality may be degraded due to the compromised power conditions. The Standby LED flashes to
indicate an irregular power condition exists.
Troubleshooting Introduction
It is always important to have the latest Firmware installed in the CT/SSP-800. This may solve certain problems
that have occurred. If this is not the case, then intervention is needed in order to repair the CT/SSP-800.
Through the use of the LED status indications, signal status and general observations, a troubleshooting
approach will be defined.
Troubleshooting guide
Preliminary verifications
A quick way to verify the state of the CT/SSP-800 is to check all power supplies. Please follow a verification
procedure at Appendix I.
Along with using this Service Manual for troubleshooting purposes, it is essential to consult our Service Notices. A
complete set of notices will be available concerning current and past faults found on the CT/SSP-800. These are
descriptive of the fault along with troubleshooting techniques and solutions.
The following cases are described using keywords for the fault. These will be the most common faults found on
the CT/SSP-800. Although thorough, certain instances may arise that are not described in this manual or in the
Service Notices. For any additional troubleshooting support, please contact Classé Technical Support.
Keyword(s): No audio
A dedicated linear power supply is implemented for all analog purposes. This comprises of an 80VA torroidal
transformer along with a series of linear regulators providing +12/-12 volts and 5 volts. These voltage rails will
mostly power op-amps, volume control chips, relays and DAC‟s. Decoupling of these voltage rails are done with
10uF and 0.1uF capacitors. At occasion, these capacitors may produce a fault by becoming resistive and shorting
the rail (s) in question. A full troubleshooting procedure is available at Appendix A.
The LVDS is a low voltage differential interface that allows for digital communication over a certain length while
assuring quiet EMI signal noise. These transceivers are used for providing digital audio towards the DAC
converters. There are 4 pairs or transceivers used for audio. L&R Aux, L&R Main, Center, Sub out, L&R Surround,
L&R Rear will all pass through LVDS transceivers. A dedicated pair of transceivers are used for relay control,
volume chip control, and CODEC resets. When problematic LVDS components occur, no audio may be heard on
all or specific channels as well as un-responding relays. A replacement of all transceiver pairs is recommended.
The SSP-800 may develop a problem with touch screen alignment. When this occurs, the alignment of the trigger
points become skewed relative to the soft button(s). No calibration is available in this case as it is a hardware
issue. A complete replacement of the video display is required. The front panel PCB in this case will not need to
be replaced.
Numerical Error codes such as 2.0.0.0.0 can be displayed when an initialization error has occurred. These errors
may arise when taking the CT/SSP-800 out of standby or when powering up. The first number of the error code
describes in which stage the error occurred. There are 5 stages. The description of these stages go beyond the
scope of this manual. The four remaining zeros are fixed and will remain zeros. Two scenarios can exist when this
type of error is produced.
1- When the CT/SSP-800 is brought out of standby, it will want to lock itself onto the last source seen
before going into standby. If this source is digital and mainly HDMI, is absent or off the CT-SSP may find
itself trying to lock onto an absent clock. This in turn will cause the DSP board to be overwhelmed within
a process where finally a timeout is reached and an error code X.0.0.0.0 is given.
2- When the CT/SSP-800 is powered on, it will want to lock itself onto the source configured for input #1. If
this source is digital and mainly HDMI, is absent or off the CT-SSP may find itself trying to lock onto an
absent clock. This in turn will cause the DSP board to be overwhelmed within a process where finally a
timeout is reached and an error code X.0.0.0.0 is given.
Solutions to these errors are often solved by the power on sequence of the components within a system.
Essentially, the sources and TV/Projectors must be turned on first before the CT/SSP-800. In this way, the CT-
SSP-800 will always be able to lock itself to the initial source without problems.
1- Corrupted Firmware
2- Bad digital power supplies
3- Sensor board communication errors
4- Micro-controller errors
Firmware explained
Firmware code will reside on the front panel in its entirety. This will be stored in Flash memory until the CT/SSP-
800 will be powered on and initialized for the first time. Upon power up, the firmware will be transferred into RAM
memory to 3 different locations. The front panel will contain the functional firmware of the CT/SSP-800 followed
by the Video board FPGA firmware and finally the DSP board firmware. The firmware will be transferred into RAM
and immediately executed at those three distinct areas. Upon completion, the CT/SSP-800 will be fully initialized
and ready to operate. See LED status at P4
In the event that a hardware malfunction occurs and that the CT/SSP-800 does not initialize, the same areas of
concern will need to be verified. The Front Panel, Video board and DSP board will need to be
interchanged/replaced or repaired. The Motherboard may also be a culprit as power supplies and a micro-
controller resides. It is important to understand that the Front Panel contains the serial number so in the event of
replacing it, the correct serial number would need to be programmed into the Front Panel. For this reason,
swapping Front Panels between units is not recommended. It is strictly used for troubleshooting purposes only.
USB Driver:
http://www.silabs.com/Support%20Documents/Software/CP210x_VCP_Windows.zip
There are two scenarios for connecting with RS232A. If your PC has only one RS232 port simply plug in the
RS232 cable. In this case the communication port should be COM1. Follow the instructions below to verify.
B. If your PC has no RS232 connector, you may use a USB to RS232 adaptor. These adaptors are available at
your local electronics store, and come with the appropriate drivers for installation on your PC. Follow the
instructions for the adaptor carefully to ensure proper installation. It is possible, in both cases, for COM1 to be
unavailable. If this is the case you must identify the port you are connected to. To verify:
1. Connect the B end of the USB cable to the rear of the unit.
2. Connect the A end of the USB cable to your PC.
Note: Ensure that your PC is booted up, and has an internet connection available as you may need to install
Drivers from Microsoft Update. If you do need to install drivers a dialogue box will automatically appear on
your PC stating that there is new hardware. Follow the directions to install the necessary drivers for the USB
connection. You will need to follow this process twice as there are 2 sets of necessary drivers. The second
installation will automatically start once the first is completed.
3. Once the hardware is installed you must take note of the COM port being used by the USB connector. To find
this information press START � CONTROL PANEL � SYSTEM.
4. Once in the “SYSTEM PROPERTIES” window select the “HARDWARE” tab.
5. Select “DEVICE MANAGER”. A “DEVICE MANAGER” window will open with a list of devices on your computer.
CT_SSP-800 Service Manual V1.0.docx Page 10 of 25
6. Find the “PORTS (COM & LPT)” section in the list, and expand it (if not already expanded) by clicking on the
small “+” sign to the left.
7. Find the “CP210x USB to UART Bridge Controller (COMx)” and make note of the Com number.
Retrieving and archiving your custom settings from the SSP800 (or any Delta product).
Step 1: Turn off the power to the SSP800 (using the rear panel power switch or unplug from the mains supply
(wall outlet)) and attach your computer to the
communications port on the SSP800.
Step 2: Start the Downloader program.
Step 3: Select the communications port on your
PC that is attached to the SSP800.
Step 4: Press Next.
PCB Identification
All PCB revisions are compatible among each other. The only exception to this is that when a single DSP PCB
#G210-2030-XR00 is installed, this would only be compatible with a HDMI V1.3 PCB #51095793-01.
The CT/SSP-800 is set at the factory (internally) for 100V, 120V, 230V, or 240V AC mains operation, as
appropriate for the country in which they are sold. The CT/SSP-800 include protection circuitry that will
prevent the units from operating at dangerously high or low voltages.
If the voltage is outside of the above ranges when the CT/SSP-800 is first plugged in, the unit will NOT
turn on.
3. Locate P203, P204 and P206 headers inside the unit on PCB R6705RXX.
For P203 put (1) jumper between For P204 put (2) jumpers For P206 put (1) jumper
pin 5 and 6 between pin 1-2 and Pin 5-6 between pin 1-2
For P203 put (1) jumper For P204 put (2) jumpers For P206 put (1) jumper
between pin 9 and 10 between pin 1-2 and Pin 9-10 between pin 3-4
For P203 put (2) jumpers For P206 put (2) jumpers
For P204 empty
between pin 1-2 and Pin 9-10 between pin 5-6 and Pin 9-10
For P203 put (2) jumpers For P206 put (2) jumpers
For P204 empty
between pin 1-2 and Pin 9-10 between pin 7-8 and Pin 9-10
“MENU” “status”
- Verify that the displayed voltage corresponds to the input Vac, if not adjust
trimpot RV201 until the status screen shows the correct voltage.
RV201 Trimpot
USB configuration
1. Connect the B end of the USB cable to the rear of the unit.
2. Connect the A end of the USB cable to your PC.
Note: Ensure that your PC is booted up, and has an internet connection available as you may need to
install Drivers from Microsoft Update. If you do need to install drivers a dialogue box will automatically
appear on your PC stating that there is new hardware. Follow the directions to install the necessary
drivers for the USB connection. You will need to follow this process twice as there are 2 sets of necessary
drivers. The second installation will automatically start once the first is completed.
3. Once the hardware is installed you must take note of the COM port being used by the USB connector. To
find this information press START � CONTROL PANEL SYSTEM.
4. Once in the “SYSTEM PROPERTIES” window select the “HARDWARE” tab.
5. Select “DEVICE MANAGER”. A “DEVICE MANAGER” window will open with a list of devices on your
computer.
6. Find the “PORTS (COM & LPT)” section in the list, and expand it (if not already expanded) by clicking
on the small “+” sign to the left.
7. Find the “CP210x USB to UART Bridge Controller (COMx)” and make note of the Com number.
8. Configure utility program to the corresponding Com number used.
Appendix E: Trigger
The SSP has two available trigger controls. Each may be programmed to either “logic” (12V) or “inverse logic”
(0V) settings. The ability to change the way the trigger operates can solve installation-specific problems that
otherwise require external devices that add to both the cost and complexity of your system.
The Event button is used to assign the trigger activation to a specific event. The triggers can be associated with
the Standby mode, a specific input, configuration, surround processing mode activation, or even a combination of
these. To use the Inverse Logic option, simply highlight the Inverse Logic button on the Triggers setup page.
IR Input
Use the IR input when the front panel IR window does not have a clear line-of-sight with the remote control, for
instance, when the SSP is installed in a cabinet or closet. Attach this input to an infrared repeater system to route
signals from the remote control to the SSP via a mono mini-jack (3.5mm phono).
The list of available IR command codes can also be used in macros for sophisticated remote control systems,
facilitating the control of the SSP in the larger context of the complete system.
IR Output
Use the IR output to pass IR commands from an external IR transmitter through the SSP to another component,
when necessary. The output uses a mono mini-jack (3.5mm phono) with the same properties as the diagram
Plug AC line and turn ON the main switch from back of the unit and ensure that you hear the clicking sound
of relay within 2 second. Verify supply voltage on mother board R6703R04 at test point TP1502 =+12Vdc,
TP202=+5Vdc, TP204=+3.3Vdc, positive side of capacitor C1546=+12Vdc, negative side of capacitor C1545=-
12Vdc, TP1505=+5Vdc and TP301=+3.3Vdc with respect to analog ground TP1513.
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