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9001-guide

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2 views

9001-guide

Uploaded by

teddyfabricante
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ISO 9001 : 2015

Quality Management Systems


WHAT IS ISO 9001?

ISO 9001 is the international standard that defines the minimum requirements for a company’s
Quality Management System (QMS). A company’s QMS comprises of the businesses policies,
procedures and other internal requirements that ensure customer requirements are met with
consistency. ISO 9001 is valuable to all businesses, regardless of sector or size, either product or
service-based and includes processes for continual improvement of the system.

By streamlining internal processes according to your business’ needs and industry best practice,
ISO 9001 can significantly increase your profitability and attractiveness to potential clients and
business partners. By far, ISO 9001 is the world’s most established quality framework, currently
being used by more than 1 million companies in 170 countries worldwide, and sets the standard
not only for quality management systems but also for management systems in general.

ISO 9001 will generate continual performance improvement driven by a structured yet flexible
framework for a client-focused Quality Management System. The QMS is underpinned by a set of
7 principles: customer focus, leadership, engagement of people, process approach,
improvement, evidence-based decision-making and relationship management.

WHO NEEDS ISO 9001


Gone are the days where ISO 9001 was associated solely with manufacturing or “hard hat”
companies. At IMSM, we have helped operations of all sizes and industries achieve and maintain
successful quality management systems. ISO 9001 focuses on quality, something every business
can benefit from; therefore, ISO 9001 is suitable for any company looking to improve the way it
operates and to increase profitability and competitiveness. The advantage of ISO 9001 is that the
standard flexes to your company, and no matter what you do, ISO 9001 can help you do it better.

1| ISO 9001
BENEFITS OF ISO 9001
The benefits of investing in a Quality Management System are vast and can be unique to your
specific business, but could include:

• Improved processes and • International credentials


effectiveness
• External and internal recognition
• Increased customer satisfaction
• Improved staff morale
• Reduced operating costs
• Improved risk management
• Competitive advantage

• Improved stakeholder relationships

RELATED SERVICES AND PRODUCTS:


ISO 9001 is compatible with other management systems standards and specifications, such as ISO
45001 Occupational Health and Safety and ISO 14001 Environmental. They can be integrated
seamlessly through Integrated Management as they share many principles now that the 2015
revised standard is modelled around the ISO Directive Annex SL, a high-level structure (HSL).

IMSM also offers one-day and two-day Internal Auditor Training Courses and a range of services
and additional products.

“Overall, it was the assistance and guidance from IMSM, together


with the dedicated efforts of our company staff members…. Based on
this experience and the knowledge gained from IMSM, our business
operations will, for sure, continue to observe the standards of ISO
9001:2015”

– Steve B.

If you could improve your company’s


bottom line, increase revenue, reduce Take the next step: request
business risk and boost your competitive your no-obligation, fixed
advantage - all at the same time, wouldn’t fee, custom quote today.
you?

2| ISO 9001

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