UC #10
UC #10
This learning guide is developed to provide you the necessary information regarding the following content
coverage and topics;
Learning Activities
discussed and practice the exercises illustrated. Go to your teacher if you need clarification or you want
answers to your questions or you need assistance in understanding a particular step or procedure.
Unsatisfactory, your teacher shall advice you on additional work. But if satisfactory you can proceed to
the next topic. Learning Guide #2
COUNSELING
Subordinate-centered communication that outlines actions necessary for subordinates to achieve individual and
organizational goals.
Subordinates assume an active role in the counseling session and maintain responsibility for their
actions. The following skills assist leaders in subordinate-centered counseling:
- Active Listening
- Responding
- Questioning
As a manager, leader or supervisor, a great importance is your ability to lead, manage, supervise and motivate your
subordinates / staff - the people under your purview effectively.
The following tips will help you improve your leadership skills and relationships with your subordinates
and get stronger supports from them.
1. Be fair to everyone
Treat each of your subordinates / staff fairly and respectfully. Some people are by nature more likeable than
others, but as a supervisor, you have to avoid even the slightest hint of favoritism; be fair to everyone. You may
have to be flexible in your leadership style for each of your subordinates.
2. Develop everyone
Everyone is unique. Each subordinate has his / her own strengths and weaknesses. So, work on developing the
abilities or the potentials of every employee. Don't overlook the need to provide any necessary resources and
training needed by the employees to do the job. By doing so, they will perceive that you care for their well-beings.
In return, they will be more respectful to you and hence, work better.
Learn the individual strengths and weaknesses of the people you supervise. This will aid you in assigning tasks on
the basis of skills rather than at random. It will make them feel good working with you.
Show continuing concern in your subordinates by providing feedback on their performance regularly - not just at
performance evaluation time. Be honest whether they are doing well or bad. This means, giving praise when it
deserved - not when it isn't.
Be diplomatic whenever you criticize any aspects of an employee's performance. Never jump to any judgement or
conclusion without thinking first the consequences of your critics. So, be tactful to your subordinates at all the time.
They will surely appreciate you for being a considerate leader / manager.
6. Be flexible
Be flexible in dealing with employee's concerns. Going strictly by set procedures won't always give you the
flexibility you need to resolve individual performance. So, always use your good common sense.
Give simple, but specific job directions at any time you assign a new task to a worker. Make things not so difficult
in the eyes of your subordinates even if it is in actuality a challenging task. This will make them feel good and
confident doing the jobs assigned to them.
Defend your subordinates against unfair criticisms; be with them. Make them think and feel that you are a reasonable
or supportive leader / manager / supervisor.
When delegating tasks, the manner in which you give an order will often affect how that order is carried
out. The wrong approach on your part can result in procrastination, sloppy execution, or downright
noncompliance on the part of the subordinate. Here are some tips for effectively giving orders to
subordinates:
Make sure that the task is being delegated to the right individual. If necessary, re-familiarize yourself with employee
job descriptions. If the task you have is an unusual one, you may want to ask around and find out who is likely to
be good at it. You may also want to check with other supervisors and find out which employees currently have a
sufficient amount of free time.
If giving orders in person, make sure to schedule a meeting for a time when you and your subordinate can have a
thorough discussion about the task. You want to make sure that your orders are clearly understood, and that is
difficult to do if either person is feeling rushed.
3. Put it in writing.
Even if you do convey your orders verbally, provide a written summary either on paper or via e-mail. Written
instructions will help prevent the subordinate from forgetting any aspect of the task and will provide documentation
of exactly what it was you wanted done. This can circumvent any misunderstandings.
4. Suggest resources
Be sure that your subordinate is aware of the resources at his or her disposal. Think about what will be needed to
get the task done, and give your subordinate an idea of where he or she can obtain the materials and/or personnel
necessary. For example, if the project might call for ordering supplies, make sure your subordinate knows how to
fill out a purchase order. If the project will need more than one person, than suggest a list of people who may be
able to help. The more detailed you can be with these types of instructions; the more likely your subordinate is, to,
succeed.
If the project is a small one, you can just say, "Please have this done by-" and give a date and time. On the other
hand, for lengthy or complex projects, you may want to set several mini-deadlines and ask for progress reports at
specific intervals.
A complex project can be broken down into a list of small steps. An employee who has a clear checklist to work
from will be better organized than one with only an end goal. Some employees are organized enou.gh to break up
tasks on their own, but unless you trust your subordinate implicitly, it is better for you to be the one who spells
things out. The more detailed you are in your orders, the more likely they'll be carried out the way you hope they
will be.
Construction Industry
All civil works such as buildings, roads, water works, hydro- power works, etc., can be grouped under the
industry termed as Construction Industry.
The construction industry as an industry encompasses many firms under it. These firms include;
✓ Designers,
✓ Contract Administrators, often collectively called Consultants,
✓ Contractors,
✓ Construction materials producing factories, etc
For a construction firm to operate in the industry, it has to present the legal business ownership possessory
rights;
These different forms of business ownerships are:
1. Individual proprietorship
2. Partnership
3. Limited partnership, and
4. Corporation
1. The Individual Proprietorship: This form of business ownership is the most widely used type in the
construction industry in the third world generally and in Ethiopia Particularly.
• Most contractors and consultants share this form of business ownership's.
Here the Owner and his business are very much attached to each other in such away that the owner
is directly responsible for all business debts and also all the income is personal
2. Partnership: When two or more individual proprietors combine their resources, capital and talents to form
a business ownership it is called partnership. It becomes a joint venture company
• Partnerships are most successful when the partners are closely related and have believe and good
understanding to each other.
• This type of ownership is to be promoted and supported to develop the advancement of the
construction industry in Ethiopia.
Partnerships: Advantages
• Greater access to capital
• Shared responsibility
• Greater opportunity for specialisation
Easy to set up
Disadvantages
• Unlimited Liability
• All partners liable for the debts of the others
• Partnership dissolved on death of one partner
• Potential for conflict
• Decisions of one partner binding on the rest
partners avoid liability for business depts to some extent while maintaining the partnership or both limited their
liability to a limited capacity
• Limited Companies:
• Private Limited Company
• Public Limited Company
• Has a separate legal identity – the company can sue and be sued
• More complex to set up
• Limited Companies:
• Must Register with Registrar of Companies at Companies House
• Memorandum of Association
❖ scarce,
❖ hard to obtain easily and
❖ Becoming expensive every day in spite of the fact that their demand is high.
It is this reality which obliged us to utilize them efficiently and effectively.
In other words, that is the basic reason why construction industry need to be managed and
professionalism in construction management assumes special significance
Directions: Answer all the questions listed below. Write only the letter. (3 points each)
e. Corporation
Rating: ____________
Test l. Matching
1._____
2._____
3._____
4._____
Learning Activities
discussed and practice the exercises illustrated. Go to your teacher if you need clarification or you want
answers to your questions or you need assistance in understanding a particular step or procedure.
5. self-check in page 25
*Your teacher will evaluate your output either satisfactory or unsatisfactory. If Unsatisfactory, your
teacher shall advice you on additional work. But if satisfactory you can proceed to the next topic.
Learning Guide #2
Don't disparage other departments, department heads, or the employees of other departments to your subordinates.
It is unwise to create an "us against them" mentality - especially as it relates to the sales/credit interaction. Loyalty
should not simply be limited to the department and the department manager, department wide. Truly loyal
employees feel loyalty to:
1. Their co-workers
2. Their manager
3. Their employer, and
4. To the goods and services their company sells
supervisors and colleagues. A dialogue about which characteristics or qualities are helpful
and which ones are not provide paramount insight on how to better manage a working
relationship.
Directions: Answer all the questions listed below. Examples may be necessary to aid some explanations/answers.
Rating: ____________
Name: _________________________ Date: _______________
1.__________________________________________________________________
________________________________________________________________
2.__________________________________________________________________
___________________________________________________________________
3.__________________________________________________________________
__________________________________________________________________
4__________________________________________________________________
_________________________________________________________
5___________________________________________________________
______________________________________________________________
This learning guide is developed to provide you the necessary information regarding the following content
coverage and topics;
Learning Activities
4. Read the “Operation Sheet”, try to understand the description or procedures discussed and practice
the exercises illustrated. Go to your teacher if you need clarification or you want answers to your
questions or you need assistance in understanding a particular step or procedure.
Unsatisfactory, your teacher shall advice you on additional work. But if satisfactory you can proceed to
the next topic. Learning Guide #2
The Performance Improvement Plan (PIP) is designed to facilitate constructive discussion between a staff member
and his or her manager or supervisor to clarify the work performance to be improved.
This is applicable irrespective of whether the discussion is part of an annual review or takes place in the form of
performance counseling associated with disciplinary action.
It is implemented, at the discretion of the supervisor or manager, when it becomes necessary to help a staff member
improve performance.
The supervisor or manager develops with the subordinate an improvement plan that is acceptable to both. The
overall purpose and outcome is to assist the employee to achieve the desired level of performance.
A Performance Improvement Plan will differ from the annual performance development planning process in the
amount and quantity of the detail. Employees who are performing their jobs effectively, and meeting the
expectations of the performance development process, will not need to participate in performance improvement
sessions
Following a performance improvement session the manager or supervisor should monitor and provide feedback to
the employee regarding his or her performance and may take additional disciplinary action, if necessary, through
the company’s disciplinary process.
Prior to doing any coaching, be careful to distinguish between performance management and developmental
coaching.
Performance management is an effort to maximize the employee’s contributions to organizational goals by
measuring their performance as objectively as possible, providing feedback, and developing strategies
together to improve this performance.
Developmental coaching is an effort to develop the employee’s capacity to meet his/her own goals, where
the coach operates in service to the employee’s interests.
When the employee is highly motivated to succeed within the organization, performance management and
developmental coaching will often look similar.
The goals of the boss must not be in conflict with the personal and professional goals of the subordinate, or
the boss must be able to place other considerations temporarily in the background in order support the
dedication of the coaching, in good faith, to the best interests of the subordinate.
The subordinate must be motivated to make a commitment to learning and development for reasons of his
or her own.
Both parties must be able and willing to draw distinctions between the coaching aspect of their relationship
and other aspects, separating the development process from power issues and supervisory consequences.
The boss and subordinate must trust each other that the first three conditions are present
Directions: Answer all the questions listed below. Examples may be necessary to aid some explanations/answers.
1. what is Get to Know Each Other? (2 pts)
2. Why Subordinate-supervisor relationships? (2 pts)
3. Subordinate-supervisor relationships are an integral part of business or organizational management? (2 pts)
Note: Satisfactory rating =12 points and above Unsatisfactory rating = below 12 points
Rating: ____________
Name: _________________________ Date: _______________
1.__________________________________________________________________
________________________________________________________________
2.__________________________________________________________________
___________________________________________________________________
3.__________________________________________________________________
__________________________________________________________________
4__________________________________________________________________
_________________________________________________________
5___________________________________________________________
______________________________________________________________
This learning guide is developed to provide you the necessary information regarding the following content
coverage and topics;
Learning Activities
discussed and practice the exercises illustrated. Go to your teacher if you need clarification or you want
answers to your questions or you need assistance in understanding a particular step or procedure.
5. self-check in page 25
Unsatisfactory, your teacher shall advice you on additional work. But if satisfactory you can proceed to
the next topic. Learning Guide #47
❖ Unscheduled maintenance: - is done any time when there is a need to maintain the machine. This
maintenance is not usually carried out at the job site.
❖ Scheduled maintenance: - It is preplanned maintenance program. This means it might be daily, weekly
or monthly maintenance.
Basically, there are four types of maintenances
➢ Preventive
➢ Corrective
➢ Predictive
➢ Proactive maintenances
What is Heavy Equipment?
Used either for lifting, excavating, leveling, drilling, compacting, transporting & breaking works in construction
site; Such as but not limited to crane, bulldozer, backhoe, grader, road compactor etc.
1. BULLDOZER
2. MOTOR GRADER
Leveling aggregates, grading wide expanses, roads, preparing roadbeds for the laying of pavement
3. EXCAVATOR
Used for excavation & loading work by an extendible working device & rotating function, while the main
body of the machine itself generally remains stationary.
4. WHEEL LOADER
Used for scooping & loading excavated dirt & rocks, & can also be used for carrying loads for short
distances.
Used for compacting work such as roads, road fills, river dikes, dams, & foundations.
6. DUMPTRUCKS
Accidents by Causes
B) Safe Operations
• Do not perform any work on a machine unless you are authorized and qualified to do so.
• Read the manufacturer’s service and operator’s manuals.
• Attach a DO NOT OPERATE tag or similar warning tag before performing maintenance.
A.2) Prepare the Work Area
• Choose a clean level work area.
• Make certain there is adequate light and ventilation.
• Clean the walking and working surfaces.
B) Safe Operations
• Hard hat
• Safety shoes
• Safety glasses, goggles or face shield
• Gloves
• Hearing protection
• Reflective clothing
• Respirator or filter mask
This learning guide is developed to provide you the necessary information regarding the following content
coverage and topics;
Learning Activities
discussed and practice the exercises illustrated. Go to your teacher if you need clarification or you want
answers to your questions or you need assistance in understanding a particular step or procedure.
Unsatisfactory, your teacher shall advice you on additional work. But if satisfactory you can proceed to
the next topic. Learning Guide #48
Develop Respect
Communication is more likely to be open, honest and direct when supervisors and subordinates have mutual
respect. Supervisors can increase respect by giving praise when workers perform work above expectations and
never lecturing the employee in front of peers. Subordinates show respect by implementing the advice and
suggestions of the management while maintaining a positive attitude. Showing recognition by issuing tokens of
thanks is another way to develop respect necessary for strong communication. Such thanks may come in the form
of hosting luncheons and giving small gifts.
Outline Expectations
Communication falls apart when expectations are vague or contradictory. Supervisors should take initiative to work
with the subordinate in explaining job functions. They should provide tangible examples for vague parameters. For
instance, if the job outline reads, "issue great customer service," the supervisor can give specific examples, such as
addressing the customer by her last name several times throughout the call and issuing followup calls for customer
complaints. Subordinates improve communication by asking for clarification on uncertain tasks and going directly
to the supervisor when a problem arises.
Open-Door Policy
A supervisor implements an open-door policy by announcing to staff members that she is willing to listen to any
suggestion, problem or issue raised by her workers. This policy fosters the attitude that a subordinate's viewpoint
is valued and understood.
Conflict Resolution
The underlying cause of poor communication is often conflict. The conflict may be subtle, such as lacking respect
on account of the supervisor's young age, or something more serious, such as questioning the ethical integrity of
the staff member. Smith suggests working toward a solution, assuming the best about the other party and going to
the source of the issue.