DESIGN AND IMPLEMENTATION OF AN ONLINE CAMPUS

MAINTENANCE REQUEST AND APPROVAL SYSTEM FOR UNIVERSITY

OF BENIN

BY

FULL NAME

PSC-MATNO

DEPARTMENT OF COMPUTER SCIENCE, FACULTY OF

PHYSICALSCIENCES, UNIVERSITY OF BENIN, BENIN CITY,

EDO STATE, NIGERIA.

JANUARY 2025
 DESIGN AND IMPLEMENTATION OF AN ONLINE CAMPUS

MAINTENANCE REQUEST AND APPROVAL SYSTEM FOR UNIVERSITY

OF BENIN

BY

FULL NAME

PSC-MAT NO

A PROJECT REPORT SUBMITTED TO THE DEPARTMENT OF

COMPUTER SCIENCE, FACULTY OF PHYSICAL SCIENCES,

UNIVERSITY OF BENIN, BENIN CITY

IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD

OF A BACHELOR OF SCIENCE (B.Sc.) DEGREE IN COMPUTER SCIENCE

JANUARY 2025
 CERTIFICATION

This is to certify that this project work was carried out by FULL NAME with

Matriculation Number PSC-MATNO under my supervision. It is adequate and

satisfactory, both in scope and content, for the award of Bachelor of Science (B.sc)

Degree in Computer Science of the University of Benin

PROJECT SUPERVISOR DATE

I
 APPROVAL

This project work is hereby approved in partial fulfillment of the requirements for the

award of Bachelor of Science (B.Sc.) Degree in Computer Science from the

University of Benin.

PROF.GODSPOWER.O.EKUOB DATE
ASE,PHD
Head of Department

II
 DEDICATION

This project is dedicated to God Almighty for giving me the strength and wisdom to

see it through to completion, and even throughout my stay in the University of Benin

(UNIBEN).

III
 ACKNOWLEDGEMENT

My utmost acknowledgement goes to God Almighty for giving me the strength,

wisdom and direction throughout my academic journey. I would like to express my

gratitude to my project supervisor, DR. (Mr.) E.C. IGODAN for his consistent

guidance towards ensuring the successful completion of this project.

I would also like to specially thank my project coordinator Dr. (Mrs.) A.R. Usiobaifo,

and other lecturers in the Department of Computer Science who I have been

opportune to cross paths with, and have impacted me immensely these past few years:

Prof. G.O. Ekuobase, Dr. F.O. Oliha, Prof. K.C. Ukaoha, Prof. A.A. Imiavan, Prof.

(Mrs.) F. Egbokhare, Prof. (Mrs.) V.V.N. Akwukwuma, Prof. F.I. Amadin, Prof.

(Mrs.) S. Konyeha, Prof. (Mrs.) V.I. Osubor, Dr. (Mrs.) Aziken, Dr. F.O. Chete, Dr.

(Mrs) R.O. Osaseri, Dr. J.C. Obi, Mr. P. E.B. Imiefoh, Mr. I.E. Obasohan, Mr. S.O.P.

Oliomogbe, Mr. K.O. Otokiti, Mr. I.E. obayagbonna, Mrs. R.I. Izevbizua, Mr. E.C.

Igodan, Miss L.O.Usiosefe, Mr J. Okhuoya, Prof. F.A.U. Imouokhome, Mrs. J.I.

Adun, Dr. E. Nweli and Mr. D.N. Idehen.

TABLE OF CONTEN

IV
 T

CERTIFICATION........................................................................................................I

APPROVAL.................................................................................................................II

DEDICATION...........................................................................................................III

ACKNOWLEDGEMENT.........................................................................................IV

LIST OF FIGURES...................................................................................................IX

ABSTRACT.................................................................................................................X

CHAPTER ONE...........................................................................................................1

INTRODUCTION........................................................................................................1

1.1BACKGROUND OF STUDY................................................................................1

1.2 STATEMENT OF THE PROBLEM....................................................................2

1.3 AIM AND OBJECTIVES OF THE STUDY.......................................................3

1.4 SIGNIFICANCE OF THE STUDY......................................................................4

1.5 SCOPE OF THE PROJECT.................................................................................4

1.6 LIMITATION OF THE PROJECT.....................................................................5

1.7 ORGANIZATION OF THE STUDY...................................................................5

1.8 DEFINITION OF TERMS....................................................................................6

CHAPTER TWO..........................................................................................................7

REVIEW OF RELATED LITERATURE.................................................................7

2.1 CORE CONCEPT OF BUS AND CAB BOOKING SYSTEM.........................7

2.2 EXISTING BUS BOOKING SYSTEMS............................................................9

V
 2.2.1 MOBILE TICKETING (M-TICKETING)............................................10

2.2.2 COMPUTERIZED BUS BOOKING SYSTEM.....................................11

2.2.3 PLUSLINER.COM..........................................................................................12

2.2.4 KONSORTIUM BUS EXPRESS....................................................................13

2.2.4 BOLT, UBER, INDRIVE................................................................................15

2.3 SUMMARY.......................................................................................16

2.4 ANALYSIS OF THE EXISTING SYSTEM....................................................16

2.4.1 DISADVANTAGES OF THE EXISTING SYSTEM............................17

2.4.2 ADVANTAGES OF THE PROPOSED SYSTEM..................................18

CHAPTER THREE...................................................................................................19

SYSTEM ANALYSIS AND DESIGN......................................................................19

3.1 INTRODUCTION.......................................................................................19

3.2 SYSTEM DEVELOPMENT METHODOLOGY...........................................19

3.2.1 METHODOLOGY JUSTIFICATION..................................................19

3.3 DATA COLLECTION TECHNIQUES...........................................................20

3.3.1 OBSERVATION........................................................................................20

3.3.2 INTERVIEWS............................................................................................21

3.3.3 QUESTIONNAIRES..................................................................................21

3.4 ANALYSIS OF THE CURRENT SYSTEM...................................................21

3.4.1 PROBLEMS ASSOCIATED WITH THE CURRENT SYSTEM........22

3.5 ANALYSIS OF THE PROPOSED SYSTEM.................................................22

VI
3.6 SYSTEM ARCHITECTURE............................................................................23

3.7 SYSTEM DEISGN.......................................................................................24

3.7.1 DESCRIPTION OF THE SYSTEM.......................................................25

3.8 ARTIFACTS AND TOOLS..............................................................................27

3.8.1 USE CASE DIAGRAM...........................................................................28

3.8.2 DATA FLOW DIAGRAM......................................................................28

3.8.3 CLASS DIAGRAM.................................................................................29

3.8.4 ACTIVITY DIAGRAM...........................................................................30

CHAPTER FOUR......................................................................................................32

SYSTEM IMPLEMENTATION..............................................................................32

4.1 INTRODUCTION.......................................................................................32

4.2 IMPLEMENTATION TOOLS.........................................................................32

4.3 SYSEM REQUIREMENTS..............................................................................33

4.3.1 HARDWARE REQUIREMENTS..........................................................33

4.3.2 SOFTWARE REQUIREMENT.............................................................33

4.4 SYSTEM INTERFACE.....................................................................................34

4.5 SYSTEM TESTING.......................................................................................36

4.5.1 USER ACCEPTANCE TESTING..........................................................37

4.6 CHANGE-OVER TECHNIQUES....................................................................37

4.7 FRONTEND DEVELOPMENT.......................................................................38

CHAPTER FIVE........................................................................................................40

VII
SUMMARY, CONCLUSION AND RECOMMENDATION................................40

5.1 SUMMARY.......................................................................................40

5.1 CONCLUSION.......................................................................................40

5.1 RECOMMENDATION.......................................................................................41

REFERENCES...........................................................................................................42

VIII
 LIST OF FIGURES

Figure 2.1 ANFIS architecture 16

Figure 2.2 Flowchart for Genetic algorithm 18

Figure 2.3 Support vector machine 19

Figure 2.4 Random forest 20

Figure 2.5 Decision tree 26

Figure 3.1 Architecture of existing System 34

Figure 3.2 Life Cycle of CRISP-DM 38

Figure 3.3 Architecture of Proposed System 39

Figure 3.4 Feature list of Credit card dataset. 40

Figure 3.5 ANFIS confusion matrix. 45

Figure 3.6 SVM confusion matrix. 45

Figure 3.7 RF confusion matrix. 45

Figure 3.8 LR confusion matrix 45

Figure 4.1 Proposed system architecture 49

Figure 4.2: Fraud report page of the proposed system 50

Figure 4.3: Admin Login page to access the proposed system 51

Figure 4.4 Uploaded and View of credit card dataset 52

IX
 ABSTRACT

The abstract of the project is now the online help desk information system has eased

the general public who wish to make there enquire, log complaints, make a

suggestion. These incidents vary significantly in type and urgency and require the

attention of officials (hereafter referred to as ‘users’) within one or more Public Sector

entities. The Campus online help desk has a Human Resource System with a single

purpose of maintaining sensitive information that is required for a few key employees

outside of HR. The Campus online help desk is a major change to the way thing is

currently done. Using the Campus online help desk must be a Company Directive

otherwise it will never be fully implemented. In other to achieve the best out of this

work, HTML, PHP, JavaScript was used for the design of the web-based program.

10
 CHAPTER ONE

INTRODUCTION

1.0 BACKGROUND OF STUDY

Customer care is a crucial element of business success. Every time you have contact

with your customers you have an opportunity to improve your reputation with them

and increase the likelihood of further sales. From your telephone manner to the

efficiency of your order-fulfillment systems, almost every aspect of your business

affects the way your customers view your business. There are also specific

programme you can put in place to increase your level of customer care. This guide

outlines what customer care involves. It explains how you can use customer contact,

feedback and loyalty schemes to retain existing customers, increase your sales to them

and even win new customers. It also covers how to prepare for receiving a customer

complaint. Customer care involves putting systems in place to maximize your

customers' satisfaction with your business. It should be a prime consideration for

every business - your sales and profitability depends on keeping your customers

happy.(REFERENCE)

Customer care is more directly important in some roles than others. For receptionists,

sales staff and other employees in customer-facing roles, customer care should be a

core element of their job description and training, and a core criterion when you're

recruiting. But don't neglect the importance of customer care in other areas of your

business. For instance, your warehousing and dispatch departments may have minimal

contact with your customers but their performance when fulfilling orders has a major

impact on customers' satisfaction with your business. A huge range of factors can

contribute to customer satisfaction, but your customers both consumers and other

businesses are likely to take into account how well your product or service matches

1
customer needs, the value for money you offer, your efficiency and reliability in

fulfilling orders, the professionalism, friendliness and expertise of your employees

how well you keep your customers informed the after sales service you provide.

1.1 STATEMENT OF PROBLEM

In managing campus facilities, the timely resolution of maintenance issues poses

significant challenges, particularly due to the inefficiencies of traditional paper based

systems. These systems often lead to delay in submitting request, lack of transparency

in tracking request status, manual approval processes, and difficulties in data analysis

and reporting. Consequently, stakeholders including students, faculty staffs

experience prolonged inconveniences and dissatisfaction with the maintenance

process . These challenges underscore the pressing need for an online campus

maintenance Request and Approval system that streamlines request submission,

enhances transparency in tracking, automates approval work-flows, and facilitates

comprehensive data analysis. Addressing these challenges requires the development

and implementation of a CMRAS that offers a user friendly interface for request

submission, real time tracking of request status, automated approval workflows, and

robust data analysis and reporting capabilities. By addressing these key issues, the

CMRAS aims to improve the efficiency, transparency and effectiveness of campus

facility management, ultimately fostering a safer and more conducive learning

environment for all members of the campus community.

1.2 SIGNIFICANCE OF THE STUDY

The study is important for many reasons. The following are the major stakeholders

this paper through its practical and theoretical implications and finding will be of

great significance:

2
Firstly, the paper will benefit major stakeholders and policy makers in the information

technology sector. The various Analysis, findings and discussion outlined in this

paper will serve as a guide in enabling major positive changes in the industry and sub-

sector.

Secondly, the paper is also beneficial to the organization used for the research. Since

first hand data was gotten and analyzed from the organization, they stand a chance to

benefit directly from the findings of the study in respect to their various organizations.

These findings will fast track growth and enable productivity in the organization used

as a case study.

Finally, the paper will serve as a guide to other researchers willing to further into the

subject matter. Through the conclusion, limitation and gaps identified in the subject

matter, other students and independent researchers can have a well laid foundation to

conduct futher studies.

1.3 AIM AND OBJECTIVES OF THE STUDY

The main objective of this work is to provide,develop and implement an online

campus maintenance request and approval system,which will:

1. promote, and provide adequate and efficiently maintenance of school properties.

2. To save the time wasted with manual method of collecting Data and complaints

from students and Staff of the university.

3. Provide student the online platform to help them make request for repairs of class

and hostel properties which in turn can help boost conducive learning.

3
1.4 SCOPE OF THE STUDY

The study is delimited to the University of Benin ugbowo campus. Findings and

recommendation from the study reflects the views and opinions of respondents

sampled in the area. It may not reflect the entire picture of the population

1.5 LIMITATION OF THE STUDY

The major limitation of the research study are time, financial constraints and delays

from respondents. The researcher had difficulties combining lectures with field work.

Financial constraints in form of getting adequate funds and sponsors to print

questionnaires, hold focus group discussion and logistics was recorded, as well as

funds to fully develop an around functional software. Finally, respondent were a bit

reluctant in filling and submitting their questionnaires on time. This delayed the

project work a bit.

1.4 SCOPE OF THE STUDY