Frequently Asked Questions (FAQ)

Amanah Saham Nasional Berhad (“ASNB”) via Internet Banking

No Question Answer
General
1 Is Bank Islam Malaysia Yes, Bank Islam is an Institutional Unit Trust Advisor (IUTA)
Berhad (“Bank Islam”) an appointed by ASNB for the distribution of unit trust funds issued
official appointed agent of by ASNB.
Amanah Saham Nasional
Berhad (“ASNB”)?

2 What are the ASNB services The following are the ASNB services that can be transacted
that can be transacted via online: -
Bank Islam Internet Banking?
i. Link or delink ASNB account
ii. Balance enquiry of ASNB unit trust account including their
ASNB minor account(s).
iii. View last five (5) ASNB transactions history of own/minor
account(s).
iv. Add or remove 3rd party ASNB account from Favourite list
v. Subscribe additional ASNB unit trust fund(s):
• Transfer Funds from Own
Savings/Current/Investment Account to ASNB
Own/Minor Account
• Transfer Funds from Own
Savings/Current/Investment Account to ASNB
3rd Party Account

3 Who is eligible to subscribe All Bank Islam Internet Banking users who have existing ASNB
for additional ASNB account(s) are eligible to subscribe for additional ASNB
investment via Bank Islam investment.
Internet Banking?

4 What are the requirements to You must have a valid ASNB Unit Holder Membership Number
invest in ASNB unit trust fund and NRIC as registered in ASNB record.
via Bank Islam Internet
Banking?

5 What type of ASNB unit trust Unit trust funds offered via Bank Islam Internet Banking are
funds are being offered via listed in ASNB website. You can refer to
Bank Islam Internet Banking? https://www.asnb.com.my/asnbv2_2funds.php#prospektusphs
for product details and prospectus.
6 What should I do before You must have Internet Banking and ASNB Account. To link your
using ASNB investment via Bank Islam and ASNB Account, just follow the steps below:
Bank Islam Internet Banking? i. Login to Bank Islam Internet Banking
ii. Click My Accounts and go to ASNB
iii. Select “Link” to proceed
iv. Read the consent, click “Submit” button and choose
“Proceed”
v. Request i-Access Code (IAC) and key in your IAC
received via register mobile phone number.
vi. Review status at the acknowledgement page

7 When can I perform ASNB Services of financial transaction (monetary movement i.e.
transactions via Bank Islam subscription) are available via internet banking from 2.00am to
Internet Banking? 9.00pm daily, subject to the transaction cut-off time of 4.00pm on
any business day. Transaction made after 4.00pm or other such
time determined by ASNB, shall be processes on the next
business day.

Services of non-financial transaction (non-monetary movement

i.e. account linking maintenance, favourite account maintenance
and balance enquiry) are available 24 hours a day, 7 days a week,
subject to the availability of Internet Banking and/or ASNB core
system.

Notes:
- Subscription would not be available during the transaction
suspension period (e.g., due to income distribution of fund).

8 Is there any possibility that Your online transaction may be rejected by ASNB due to the
my transaction cannot be following reasons including but not limited to:
processed by ASNB?
i. Invalid ASNB Unit Holder Membership Number.
ii. ASNB Total Investment amount has reached the
maximum individual unit trust (for ASB fund).
iii. The units have been fully subscribed (other than ASB
fund).
iv. ASNB account status which has been tagged by ASNB
for non-online transaction.

9 Where can I learn more The information on ASNB unit trust funds is available at ASNB
about ASNB unit trust fund? website. You are advised to read e-prospectus via
https://www.asnb.com.my/asnbv2_2funds.php#prospektusphs

(To view the prospectus, an Adobe Acrobat Reader software is

required. You can browse on http://www.adobe.com to download
the software.) before subscribing to any ASNB unit trust fund.

The e-prospectus is also available in hard copy. You may obtain

a copy at any ASNB /its agent’s branch or Bank Islam branch.

You may call any of the nearest ASNB Offices or ASNB Customer
and Agent Relations Department for information at:
 Customer and Agent Relations Department
Amanah Saham Nasional Berhad
No 201-A, Tingkat UG, Balai PNB
Jalan Tun Razak
50400 Kuala Lumpur
Tel: 03-7730 8899
Fax: 03-20505220
Email: [email protected]
Website: www.asnb.com.my

10 Is my investment in ASNB No, your investment in ASNB unit trust fund is not protected by
unit trust fund protected by PIDM because unit trust fund is an investment product, not a
Perbadanan Insurans deposit product. Any money withdrawn from an insured deposit
Deposit Malaysia (“PIDM”)? for the purpose of purchasing any units in a unit trust scheme is
no longer protected by PIDM.

11 Is there any risk of investing There are inherent risks of conducting online investment through
through Internet Banking? Internet and you are responsible for making your own assessment
when accessing and using this service to perform the
transactions.

You are advised to read and understand the content of e-

prospectus and Product Highlight Sheets (PHS) before
subscribing to any ASNB funds.

You should take note that fund prices and distribution payable, if
any, may go up and down in accordance with the market
condition. Past performance of a fund should not be taken as
indicative of its future performance.

Nothing in Bank Islam’s materials (printed or digital) which

contained information on relevant funds or investment reports are
investment advice and/or as a recommendation and/or an opinion
on the relevant fund or investment.

All investments made should be based on your independent

judgment and at your own risk. If you decide to invest through
Internet Banking, you assume such risks and is responsible for
the risks.

Steps to perform ASNB via Internet Banking

1 Can I withdraw my ASNB No, you can't. Currently, you can only subscribe additional
investment via Internet investments via Bank Islam Internet Banking. Withdrawal can only
Banking? be done over the counter at any Bank Islam branch, fully
operational ASNB offices or at any ASNB agents.

You may contact Bank Islam Contact Center at 03 26 900 900, or

ASNB at 03 7730 8899 to learn more on the available services.

2 Where can I subscribe for You can subscribe for additional investments and perform other
additional investments services like redemption, funds transfer, switching or any other
besides Internet Banking? non-financial transaction of ASNB unit trust funds over the counter
 at any Bank Islam branch, fully operational ASNB offices or at any
ASNB agents.

3 Where can I find the income ASNB electronically delivers income distribution statement,
distribution statement, annual report and interim report of ASNB funds to ASNB
annual report and interim unitholder’s registered email. The annual report and interim report
report of my ASNB unit trust of the funds can also be accessed via ASNB’s website
funds? (www.asnb.com.my).

4 How do I perform additional To perform additional ASNB Investment for ‘Own/Minor’ account,
ASNB Investment for just follow the easy steps below:
‘Own/Minor’ account?
i. Login to Bank Islam Internet Banking
ii. Click Fund Transfer and go to ‘ASNB’
iii. Click ‘Topup/Subscription’ and choose ‘Bank Islam
Account to Own ASNB Account’
iv. Select the fund you wish to invest and fill up all the details.
v. Click ‘View Prospectus’ and read the Prospectus and
terms of the funds in ASNB website before investing in
any of the funds.
vi. Read the Terms & Conditions and tick the tick box.
vii. Click ‘Topup’
i. Confirm all the details displayed, request for i-Access
Coder (IAC) and key in the IAC sent to registered mobile
number.
viii. Select ‘Confirm’ to proceed

5 How do I perform additional Just follow the easy steps as below:

ASNB Investment for ‘3rd
party account? ii. Login to Bank Islam Internet Banking
iii. Click ‘Fund Transfer’ and go to ‘ASNB’
iv. Click ‘Topup/Subscription’ and choose ‘Bank Islam
Account to Third Party ASNB Account’
v. Select the fund you wish to invest and fill up all the details.
vi. Click ‘View Prospectus’ and read the Prospectus and
terms of the funds in ASNB website before investing in
any of the funds
vii. Read the Term & Conditions and tick the tick box.
viii. Click ‘Topup’
ix. Confirm all the details displayed, request for i-Access
Coder (IAC) and key in the IAC sent to registered mobile
number.
x. Select ‘Confirm’ to proceed

6 How can I De-Link my ASNB Just follow the easy steps as below:
Account from Bank Islam i. Login to Bank Islam Internet Banking
Internet Banking ii. Click My Accounts and go to ASNB
iii. Choose the Account to De-Link and click ‘De-Link’
xi. Request for IAC and key in the IAC sent to registered
mobile number.
iv. Click ‘Confirm’
 v. Review status at the acknowledgement page

7 What is the minimum and The limit for subscription of ASNB unit trust fund on Bank Islam
maximum limit to subscribe Internet Banking are as follows:
ASNB unit trust fund via Bank
Islam Internet Banking? Limit Amount
Minimum Subscription RM1.00
Maximum Subscription *RM50,000

*RM50,000 is combined limit of ASNB subscription with

transaction under Third Party within Bank Islam, Interbank Giro
(IBG), DuitNow, Tabung Haji to Bank Islam (Own/Third), Bank
Islam to Tabung Haji (Own/Third), Tabung Haji to Third Party
Tabung Haji, SSPN-i to Bank Islam (Own/Third), Bank Islam to
SSPN-i (Own/Third) and SSPN-i to Third Party SSPN-i

You may change your preferred maximum limit in Bank Islam

Internet Banking.

Please be informed that the subscription:

i. Is subject to respective ASNB unit trust fund’s availability

and individual investment limit.
ii. Must be in the multiple of RM1.00 (i.e amount with cents
is not acceptable);
iii. Is subject to ASNB Sales Charge and relevant Bank Islam
fees and charges.

8 Where can I view my ASNB You can view your ASNB transaction status at the
transaction status? acknowledgement page or view transaction history (after you left
acknowledgement page) via Bank Islam Internet Banking. You will
also receive a prompt notification on the transaction status via
SMS that is sent to your registered handphone number with the
Bank.

You may contact Bank Islam Contact Center at 03 26 900 900, or

ASNB at 03 7730 8899 to check the status of your transaction.

9 What are the charges for this RM0.75 service charge for every successful Fixed Price
service? transaction will be charged by Bank Islam regardless of
investment amount and will be debited from the same account as
the transaction is made (savings account, current account, or
transactional investment account.)

10 Can I withdraw my If the supplementary prospectus has been registered after the
subscription where issuance or transfer of units to you, you can no longer withdraw
supplementary prospectus your subscription.
has been registered after the
issuance or transfer of units
to me?
11 Can I exercise my cooling-off The service is not available via Bank Islam Internet Banking. If
right through Internet you wish to exercise your cooling-off right, you need to go to any
Banking? of Bank Islam’s, ASNB’s or ASNB authorised agent’s branch
throughout Malaysia.