Communication Management.

Test 1
Q1.A project manager must submit various high-level performance reports to executive
managers throughout the organization. The project team broke down the work to align with
the reporting needs to integrate costs, resources, and scope. Which level of the WBS should the
project manager report?
Select one:
A. Control account
B. Activity list
C. Work package 
D. Planning package
Your answer is incorrect.
Managers throughout the project manager's organization are requesting performance reports
at a high level. They are not seeking the detailed data for low-level operations and activities.
The control accounts integrate the costs, scope, and schedule points and compare their
performance using the earned value management metrics.
The correct answer is: Control account
Q2.A project has been in execution for several months, and project communications have been
sent out regularly. During a meeting with the customer, some of the stakeholders indicate they
have not received the most recent performance report, which is supposed to be sent out every
two weeks. What should the project manager do first?
Select one:
A. Update the lessons learned register
B. Review the communications management plan 
C. Update the change log
D. Document the issue in the issue log
Your answer is incorrect. The issue log is a project document where all issues encountered
during a project are recorded and tracked. Having just become aware of the problem with the
receipt of the most recent performance reports, the project manager would first want to
update the issue log with the information so that the matter can be documented, tracked, and
eventually resolved.
The correct answer is: Document the issue in the issue log.
Q3. A project to build a new generation nuclear reactor to power a small city has just started.
The public is divided on the project. While many have no concerns, some are worried about
safety, and others think it will have cost overruns. How should the project manager deal with
communicating the potential risks and issues?
Select one:
A. Risks and issues are internal to the project and do not need to be communicated outside the
project
B. Make the risk register and issue log a public document for the sake of transparency
C. Describe the information sharing process with the public in the communications
management plan
D. Invite the public representatives to the daily standup meetings with the project team
 Your answer is incorrect. The communications management plan should outline the process
of information sharing with both internal and external stakeholders.
The correct answer is: Describe the information sharing process with the public in the
communications management plan
Q4. During project planning, a project manager allocates a dedicated team member to develop
and distribute weekly project status reports to project stakeholders. What project document
should reflect this repetitive and time-consuming task?
Select one:
A. Quality report
B. Risk register
C. Project schedule
D. Communications log
 Your answer is incorrect. The project schedule is a project document that presents linked
activities with planned dates, duration, milestones, and resources. The project manager has
assigned a dedicated team member to develop and issue status reports. The project manager
should update the project schedule to reflect these communication activities.
The correct answer is: Project schedule
Q5. The sponsor asked the project manager to share the project progress and recommunicate
project objectives to the stakeholders. After reviewing the communications management plan
and the stakeholder engagement plan, the project manager decides that a presentation at the
upcoming project status meeting would be the best way to share the information. The
presentation is well received with a lot of positive feedback.
Which of the following should the project manager update?
Select one:
A. Communications management plan 
B. Project communications log
C. Organizational process assets
D. Stakeholder engagement plan
Your answer is incorrect. Organizational process assets (OPAs) can be grouped into two
categories; processes, policies, and procedures, and organizational knowledge bases. The OPAs
that fall into the corporate knowledge bases are updated throughout the project with project
information. The presentation that the project manager gave is an example of the type of
information that would be added to the knowledge base aspect of the OPAs. Therefore, the
next thing the project manager should do is update the OPAs with his presentation.
The correct answer is: Organizational process assets
Q6. The updated version of the product is to be at the customer's location by the end of the
week, but the deliverable, despite the team's best efforts will not be complete by then. The
deployment team who is supposed to install the product at the customer site is under a lot of
stress to meet the deadline and will be furious that the update will not be there at the end of
the week. What is the project manager's best action?
Select one:
A. Send the status report to the customer 
B. Cancel the installation at the customer site
C. Wait until the deadline hoping the team eventually makes it
D. Make the phone call to the customer to inform them of the delay
Your answer is incorrect. Communicating the status and the details to all affected stakeholders
is more important than worrying about disappointing them. The customer needs to know this
information to make accommodations and plan accordingly.
The correct answer is: Make the phone call to the customer to inform them of the delay
Q7.A project manager has compiled a project performance report as requested by the project
sponsor. The project manager prepares an email to communicate her findings. She is careful to
format the report in a way that can be easily understood by the sponsor once received. Which
of the following components of a basic communication model will be used by the project
manager and the sponsor?
Select one:
A. Encode and decode
B. Writing style
C. Interactive communication 
D. Choice of media
Your answer is incorrect. Encoding and decoding are components of a basic communication
model. In preparing the email, the project manager is the sender encoding information in a
manner that can be understood by the sponsor, and as the receiver, the sponsor will decode
the message once received. An additional component transmits the message (sending the
email). Transmission occurs between the 'encode' and 'decode' steps.
The correct answer is: Encode and decode
Q8. During a status update meeting, a project manager informs stakeholders that the project is
running behind schedule but under budget. With all meeting participants being in consensus,
the decision is made to crash the schedule. Two weeks later, the finance director calls the
project manager stating that she just learned about the schedule issue but never agreed to
cover the expenses of crashing. When asked why she did not speak up during the meeting, the
finance director replies, "What meeting?"
Lack of which of the following skills most likely caused the project manager to run into this
situation?
Select one:
A. Meeting management
B. Cultural awareness
C. Conflict management
D. Active listening
 Your answer is incorrect. Meeting management involves preparing an agenda, inviting
essential participants, and ensuring they attend. Eased on the scenario described, it is
reasonable to assume that you either forgot to invite the finance director to the meeting or
invited her but did not ensure she attended. Therefore, among the available choices,
inadequate meeting management is the most likely cause of the problem described by the
question.
The correct answer is: Meeting management
Q9. A project manager sends an email to the product developers notifying them of a critical
defect found by the customer and asking them to report back to her so that she could update
the sponsor. The next day, the project manager is bombarded by the developers stopping by
her office to defend their efforts and point the blame elsewhere. What could the project
manager have done differently to obtain a more positive response from the developers?
Select one:
A. Chosen different communication media
B. Used push communication method
C. Asked the developers to update the sponsor directly
D. Used pull communication method
Your answer is incorrect. The matching of media to messages is an important aspect of effective
communication and effective management. For example. deciding when it is better to
communicate in writing versus orally, or deciding when to prepare an informal memo versus
drafting a formal report. The developers' response to the email suggests that the project
manager might have been better off sharing the information verbally allowing for more
interaction between her and the developers.
The correct answer is: Chosen different communication media
Q10. A project manager recently lost some key subject matter experts due to a business
reorganization, and most of the work on the deliverable needs to be subcontracted out.
Which of the following best describes how project communications will be affected?
Select one:
A. The number of communication channels will increase.
B. The formality of the communication will increase.
C. The communication needs to be more frequent.
 D. The number of communication channels will decrease.
Your answer is incorrect. With internal teams, communication can be more casual, as it is
easier to get clarification and there are fewer legal implications. In a more formal contract
situation with a vendor, communications need to be more formal and conform to what is
required under the contract.
The correct answer is: The formality of the communication will increase.
Q11. A project has been initiated and is being planned. The project sponsor is anxious for the
project to move into execution and suggests that the project manager not spend any more time
on the development of the communications management plan.
How should the project manager respond to the sponsor to support the completion of the
communications management plan?
Select one:
A. The communications management plan is a required part of the project management plan.
B. The communications management plan assists with stakeholder engagement.
C. The communications management plan is required by The Standard for Project Management.
D. The communications management plan will improve quality.
 Your answer is incorrect. The key benefit of the communications management plan is a
documented approach to effectively and efficiently engage stakeholders by presenting relevant
information promptly. Therefore, of the choices provided, this statement represents the best
response the project manager can offer to the project sponsor to support the completion of the
communications management plan.
The correct answer is: The communications management plan assists with stakeholder
engagement.
Test 2
Q1.A clinical trial is underway for a project. The information on which participants are taking the
medicine vs. the placebo is highly confidential. The project manager receives notification that one of the
participants has been hospitalized and the doctor needs to know whether the patient is taking the
placebo or the medicine. What is the project manager's best course of action?

Select one:

A. Tell the doctor the information is confidential and cannot be released

B. Consult the risk management plan

 C. Consult the communications management plan

D. Contact the project sponsor

Your answer is incorrect. In the scenario, the information about which participants are taking the actual
medicine and which participants are taking the placebo is confidential. The communications
management plan identifies the person responsible for authorizing the release of confidential
information and therefore is the best answer to the question asked.

The correct answer is: Consult the communications management plan

Q2. The project manager on a project to build a manufacturing plant is having trouble getting the
attention of the company's CEO, who is one of the projects stakeholders. However, the project's
architect who is designing the plant and works with the project manager on a daily basis is a close friend
of the CEO. Should the project manager exploit the architect's relationship with the CEO to open lines of
communication?

Select one:

A. Yes. The project's architect is part of the team and must cooperate and help manage stakeholder
engagement.

B. No. Exploiting the architect's relationship with the CEO is a violation of the PMI Code of Ethics and
Professional Conduct.

 C. No. The project manager should stop trying to get the attention of the CEO.

D. Yes. There is nothing wrong with exploiting the architect's relationship with the CEO.

Your answer is incorrect. Exploiting one's relationship with the project stakeholders is an example of
networking. Networking may help the project manager and the team influence the actions of their
stakeholders (e.g., the CEO), and increase stakeholder support for the work and outcomes of the
project, thus improving performance.

The correct answer is: Yes. There is nothing wrong with exploiting the architect's relationship with the
CEO.

Q3. Project communications have not been well received. While the technical stakeholders are satisfied
with the content of the reports, the human resources stakeholders feel that the content is too technical
and therefore do not read the reports. What aspect of planning communications was missed during the
development of the communications approach for the project?

Select one:

A. The method used to distribute project communications

 B. Which stakeholders wield power

C. Sensitivity and confidentiality of the project information

D. Awareness of cultural and personal differences

Your answer is incorrect. Cultural awareness is an understanding of the differences between individuals
or groups and adapting the project's communication strategy accordingly. People from different
professional disciplines represent different cultures and therefore, may require a different type of
communications. The project manager should have been more aware of the cultural differences within
the stakeholder community and adjusted the communications accordingly.

The correct answer is: Awareness of cultural and personal differences

Q4. During project execution, you discovered that some of the key stakeholders are not keeping up with
project developments. The stakeholders indicate that most of the information on the weekly reports are
irrelevant and they do not have time to read all of the content. As a result, these stakeholders have
missed several key action items, thereby, putting the project behind schedule. What is most likely the
cause of this issue?

Select one:

a. Sending the same report to all stakeholders

b. Withholding pertinent information from the report

c. Emailing the report rather than allowing the stakeholders to pull the information at their convenience
 d. Sharing the report using information radiators instead of social media

Your answer is incorrect. Project information is distributed to many groups of stakeholders and should
be adapted to provide information at an appropriate level, format, and detail for each type of
stakeholder as specified in the communications management plan. Therefore, sending the same report
to all stakeholders without adapting it to the needs of the recipients most likely caused the issue
described in the scenario.

The correct answer is: Sending the same report to all stakeholders

Q5. A project manager has been called into an urgent meeting with senior management that starts in an
hour, which is the same time that the project manager is supposed to attend a brainstorming session
being held by the project team to determine the best technical approach for the development of the
features for the next iteration. What should the project manager do?

Select one:

A. Reschedule the brainstorming meeting so the project manager can facilitate the session

 B. Attend the first half of the management meeting and then ask to leave to join the team

C. Postpone the senior management meeting until after the brainstorming meeting

D. Attend the senior management meeting, then get an update from the team later

Your answer is incorrect. The project team is capable of conducting their own brainstorming session. A
project manager's time is better spent on the senior management meeting. Communication between
the project manager and team can happen before and after the meetings.

The correct answer is: Attend the senior management meeting, then get an update from the team later

Q6. As part of the Monitor and Control Project Work process, your project team created a project status
report which included burndown charts, earned value graphs, and other information. The information
contained in the report is of vital importance to several stakeholders who rely on the information to
take appropriate action. What should be done next?

Select one:

A. Submit a change request to update the communications management plan before communicating the
report
 B. Distribute the report as part of the Monitor Communications process

C. Carry out the Manage Communications process to communicate the report

D. Disseminate the report through the Monitor and Control Project Work process

Your answer is incorrect. Work performance reports are the output of the Monitor and Control Project
Work process, and a project status report described in the scenario is an example of a work
performance report. These reports are then circulated to the project stakeholders through the Manage
Communications process as defined in the communications management plan. Therefore, the next step
in this scenario is to carry out the Manage Communications process by communicating the project
status report according to the communications management plan.

The correct answer is: Carry out the Manage Communications process to communicate the report

Q7. To assess the effectiveness of communications activities on your project, you review a matrix, which
compares current and desired stakeholder engagement levels. What tool or technique are you using?
Select one:

A. Expert judgment

B. Inspection

C. Data representation

D. Stakeholder register

 Your answer is incorrect. You are reviewing a matrix that compares current and desired stakeholder
engagement levels. This matrix is known as the stakeholder engagement assessment matrix and is an
example of the data representation technique that can be used during the Monitor Communications
process to assess the effectiveness of communications on a project.

The correct answer is: Data representation

Q8. Executives in a certain business unit of the company have failed to attend project related meetings.
The project manager has sent multiple invites and requests to respond. Another project manager tells
him that he must work with the administrator of the respective business units to get any response and
attendance. Which skill did the other project manager demonstrate?

Select one:

A. Social engineering B. Active listening

C. Political awareness

D. Meeting management

 Your answer is incorrect. Awareness of the relationships and power structures within the organization
is a skill that the project manager demonstrated by explaining the means to reach and influence others
in a system.

The correct answer is: Political awareness

Q9. Your company's PMO has launched an information dashboard that can be used to share project
communications with stakeholders. The dashboard will display the same information you have currently
been distributing on your project but in a more visual, easy, and quick to read format. You want to try
the dashboard for communications with a select list of stakeholders. What should you do next?

Select one:

A. Update the lessons learned register

B. Update the communications management plan

C. Conduct stakeholder communication competence assessment

 D. Submit a change request to update the stakeholder register

Your answer is incorrect. Since you want to make a change to the project communications method, you
would need to update the communications management plan. This plan is a component of the project
management plan, therefore, an approved change request will be required to modify it. While this
choice does not indicate the change request, of those provided, this option is still the best answer to the
question asked.

The correct answer is: Update the communications management plan

Q10. The project manager provides a project status report at the end of each sprint as mandated by the
communications management plan. However, during a sprint retrospective, a scrum team member
states that some stakeholders are asking for interim updates, which causes a distraction from the
development work. What is the project manager's best course of action?

Select one:

A. Capture the information in the issue log as an impediment and assign the problem to the project
sponsor for follow up

 B. Utilize information radiators, including burn charts, to communicate project status and refer
stakeholders to those resources

C. Invite the stakeholders to the sprint review meetings so they can see the progress being made so far
on the project

D. Ask the stakeholders to stop contacting the development team and tell them to wait until the project
status report is issued

Your answer is incorrect. The purpose of an information radiator is to provide the most current
information to interested stakeholders without disturbing the team. When information radiators are
used in digital format, the information can be updated virtually in real-time, thus allowing anyone to see
the project status instantaneously.

The correct answer is: Utilize information radiators, including burn charts, to communicate project
status and refer stakeholders to those resources
Q11. Due to organizational policy, all project messages use a common subject line to differentiate them
from other projects in the organization. The project manager has been using this communication
method to request scope validation sign-offs from key stakeholders. However, the project has suffered
delays due to missing sign-offs. What should the project manager do to keep this issue from continuing?
Select one:

A. Schedule a series of automated reminder messages after each sign-off request using several
communication methods (email, instant message, text, internet dashboard).

B. Formally deliver sign-off requests for scope validation in a weekly event for product demonstration
and follow up personally with any absent stakeholders.

C. Instead of a common subject line, make the call to action clear, such as "your sign-off requested" to
differentiate feedback requests from reports that do not require action.

D. Escalate the issue to the stakeholders' managers and ask that more responsive staff be assigned to
your project.

 Your answer is incorrect. Scope validation sign-off is critical to project success and deserves a regular
event that the requisite stakeholders make a point of attending (either in person or virtually). The event
provides a forum for inspection, validates that your team has produced quality deliverables, gives your
team an opportunity to be clear on any required corrections, and allows the relevant stakeholders to
sign off on the scope that has been demonstrated.

The correct answer is: Formally deliver sign-off requests for scope validation in a weekly event for
product demonstration and follow up personally with any absent stakeholders.

Q12.The project is required to notify the public at various stages. A public relations specialist was
involved in planning the communications for the project. Now, when the project is in execution, the
communications with the public up to this point do not appear to be effective. A survey revealed only
2% of the public was aware of the project. Whom should the project manager contact first?

Select one:

A. A quality specialist

B. The project sponsor

C. The public relations specialist

D. The project management office

 Your answer is incorrect. At this point to best monitor and control the communications the expert
judgment of a public relations subject matter expert is best to determine what is the next best action for
the project.

The correct answer is: The public relations specialist

Q13. Which statement would you use to correctly explain the tools and techniques of the Manage
Communications process to your project team?
Select one:

A. Once a communication method is established with the membership of the stakeholder community, it
should not be changed.  B. Presentations should consider the needs and expectations of the audience
rather than the needs of the project team.

C. Political awareness can be useful in helping the project manager maintain stakeholder support
throughout a project.

D. An organization's culture is not a factor that influences the organization's communication technology.
Your answer is incorrect. Political awareness involves the recognition of power relationships and the
ability to work within those structures. This would include understanding the power structure of the
stakeholder community on any project and fostering relationships accordingly. All of which will assist in
maintaining stakeholder support throughout the project lifecycle.

The correct answer is: Political awareness can be useful in helping the project manager maintain
stakeholder support throughout a project.

STAKE HOLDER MANAGEMENT

Q1. To address the issues related to a low level of stakeholder support for the project, the
project manager submits a change request to modify the stakeholder engagement plan. The
change request is approved and implemented. What should the project manager do next?
Select one:
A. Update the change log and communicate the status to the stakeholders
B. Record the improved level of the stakeholder support in the stakeholder register
 C. Document the status of the change request in the change control register
D. Update the organizational process assets and enterprise environmental factors
Your answer is incorrect. Changes may be requested during the execution of the Manage
Stakeholder Engagement process. Change requests and their status are documented in the
change log and communicated to the appropriate stakeholders.
The correct answer is: Update the change log and communicate the status to the stakeholders
Q2. You have recently completed a project to build a new airport for small personal aircraft.
About a month later, you see a news report of protestors outside of the new airport. The news
report indicates that local residents are very upset about the noise from aircraft taking off and
landing. The residents are petitioning the local government to shut down the airport. Which
project management process was inadequate?
Select one:
A. Communications management plan
B. Stakeholder analysis
 C. Stakeholder engagement plan
D. Identify Stakeholders
Your answer is incorrect. Identify Stakeholders is the process of identifying project stakeholders
regularly and analyzing and documenting relevant information regarding their interests,
involvement, interdependencies, influence, and potential impact on project success. The
scenario implies the Identify Stakeholders process was inadequate.
The correct answer is: Identify Stakeholders
Q3. Halfway through a project, the project sponsor left the organization, and a new sponsor
was appointed. You meet with the project sponsor to bring her up to speed and ensure she has
the appropriate level of support for the project. The new sponsor is excited about the project,
and she decides to expand the project slightly.
What should you do first?
Select one:
A. Terminate the existing project and initiate the expanded one
B. Submit a change request to expand the existing project
C. Update the work breakdown structure (WBS)
 D. Request additional funds for the project
Your answer is incorrect. The question describes a situation in which the project scope is being
expanded. An approved change request is required to modify any of the project baselines.
The correct answer is: Submit a change request to expand the existing project
Q4. A project manager is leading a software upgrade project and is just starting the Plan
Stakeholder Engagement process. The newest member of the team has limited experience
working on projects and wants to understand the process carried out by the project manager.
How should the project manager respond to the team member?
Select one:
A. Developing approaches to involve stakeholders based on their needs and potential impact on
the project
B. Monitoring stakeholder relationships and engaging them through the modification of
strategies and plans
C. Communicating with stakeholders to meet their needs, address issues, and foster their
involvement D. Identifying stakeholders and analyzing their interests, influence, and potential
impact on project success
 Your answer is incorrect. Plan Stakeholder Engagement is the process of developing
approaches to involve project stakeholders, based on their needs, expectations, interests, and
potential impact on the project. Of the choices provided, this option best describes the Plan
Stakeholder Engagement process and is, therefore. the best answer to the question asked.
The correct answer is: Developing approaches to involve stakeholders based on their needs and
potential impact on the project
Q5. A new director of business development has just been hired. Recent focus groups revealed
several promising concepts he is interested in pursuing. But first, he needs to know what
projects are in progress to determine what his involvement should be. The director requests
the project managers in each office send him high-level information on authorized and
currently active projects.
What document would best fulfill the director's request?
Select one:
A. Approved project management plan
 B. Approved business case
C. Approved project charter
D. Approved project register
Your answer is incorrect. The approved project charter formally authorizes the existence of a
project and provides the project manager with the authority to use company resources. The
approved project charter includes high-level information, such as project objectives,
milestones, and the roles and responsibilities of key stakeholders. The approved project charter
would provide the director with the information he requested.
The correct answer is: Approved project charter
Q6. You are scheduling a meeting of your project team to brainstorm ideas to solve a problem
that key stakeholders described in detail in a different meeting. What would be helpful for the
upcoming meeting?
Select one:
A. Inviting all of the stakeholders from the previous meeting
B. A detailed agenda for the upcoming meeting
C. Minutes from the stakeholder meeting
D. A poll
 Your answer is incorrect. Meeting minutes are a formal communication artifact used to
summarize what was discussed during a meeting. Meeting minutes may include a list of
attendees, the purpose for the meeting, the original agenda, the events that actually occurred
during the meeting, materials presented such as slides or reports, outstanding questions or
concerns, and action items discussed along with relevant votes, milestones, assignments of
responsibility, and deadlines. If the project team can get some exposure to a formal report of
what caused the stakeholders to be concerned, and the context of the discussion, it may help
with brainstorming ideas for the solution.
The correct answer is: Minutes from the stakeholder meeting
Q7. The project manager is concerned that the new system planned to be delivered by the
project may not be adopted by the end users in the department due to their anti-change
culture and resistance to new initiatives as seen in the past. What is the best course of action
for the project manager?
Select one:
A. Have the sponsor announce the value of the new system and how everybody is to benefit
from it
 B. Build an FAQ website and respond to every end user inquiry quickly
C. Meet with the end users and listen to what they have to say
D. Get the new system in the hands of end users as early as possible and let them see its
benefits
Your answer is incorrect. Engaging with stakeholders includes listening to their issues and
concerns about the project, especially when the culture is resistant to change and new
programs. Better managing their engagement this time by active listening and other techniques
improves the chances of a successful rollout.
The correct answer is: Meet with the end users and listen to what they have to say
Q8. A project manager is leading a project to restore numerous historical artifacts, which were
damaged in a fire at a museum. Due to the value of some of the art, security will be paramount
for this project. The project manager needs to increase the engagement level of key
stakeholders and plans to bring the stakeholders onsite to review the progress. Before bringing
the stakeholders onsite, what should the project manager do first?
Select one:
A. Check the company's organizational process assets
B. Ask permission from the project sponsor
C. Ensure the stakeholders understand the ground rules established in the team charter
 D. Schedule extra security personnel for the onsite review
Your answer is incorrect. Organizational process assets include corporate policies and
procedures for security. You should first review the company's security policy before allowing
the stakeholders to have access to the valuable works of art.
The correct answer is: Check the company's organizational process assets
Q9. A project manager is getting very frustrated that the pace of gathering answers from
stakeholders is slowing the project. Every two weeks about fifty stakeholders get together on
the phone, and a series of questions are reviewed. The stakeholders do not seem to be focused
on the issues. The stakeholders unanimously reject the idea of more meetings. What is the best
course of action?
Select one:
A. Conduct brainstorming meetings 
B. Use surveys and reduce the meetings
C. Set up meetings with focus groups
D. Switch the meetings to interviews
Your answer is incorrect. By sending out surveys or questionnaires that are short and focused,
and do not require coordinating so many people's schedule, answers may come more quickly,
and the stakeholders can reply when they can focus.
The correct answer is: Use surveys and reduce the meetings
Q10. Project facilities, resources, and stakeholders are geographically distributed. The project
manager understands that under these circumstances, communicating and working with
stakeholders to meet their needs and expectations, address issues, and foster their
involvement will be challenging. What does this challenge represent?
Select one:
A. Logistical factors
B. Enterprise environmental factors
C. Organizational process assets
 D. Resource breakdown structure
Your answer is incorrect. The geographic distribution of facilities and resources is an example of
enterprise environmental factors.
The correct answer is: Enterprise environmental factors
Q11. A key stakeholder complains that attending all iteration review meetings would take too
much time and suggests attending only the end of release demonstration. The product owner is
adamant that the stakeholder attends all iteration review meetings as they are an agile best
practice of frequent validation and verification of product increments by stakeholders. In
support of their position, the product owner states that attending all iteration review meeting
would help:
Select one:
A. Reduce the cost of repairing defects in product increments
B. Decrease cycle time and reduce the number of work items in progress
C. Build better working relationships among the team members
D. Prevent all misunderstanding between stakeholders and the team
 Your answer is incorrect. The practice of frequent stakeholder validation and verification is
one way that agile methods keep the cost of changes required or requested low as issues are
detected far earlier in the product lifecycle when stakeholders, customers, and product owners
are able to verify that product increments behave as expected and provide value to the
customer.
The correct answer is: Reduce the cost of repairing defects in product increments
SCOPE MANAGEMENT
Q1. A client has just rejected the deliverables stating that they do not meet the intended need.
The project manager realizes that the customer's requirements were not clearly understood.
How could the project manager have avoided this situation?
Select one:
A. Conducted an inspection of the deliverables during the Validate Scope process
B. Validated the deliverables before they are verified
C. Conducted the Validate Scope process before the Control Quality process
 D. Collaborated with a business analysis professional
Your answer is incorrect. Trends and emerging practices for Project Scope Management include
a focus on collaborating with business analysis professionals to elicit, document, and manage
stakeholder requirements in order to meet project objectives. Utilizing the expertise of a
business analyst most likely would have created better alignment between the project
requirements and the business need for the client.
The correct answer is: Collaborated with a business analysis professional
Q2. For the next phase of an engine development project, the design engineer is not sure what
type of meshing to use. Though the engineer is considering tetra-meshing, she wants to find
out if there have been similar instances in previous projects and what type of meshing was
applied. What is the best course of action?
Select one:
A. Check the organizational process assets
B. Review the requirements documentation
 C. Look for the information in the project charter
D. Meet with a team member who worked on a previous project
Your answer is incorrect. The organizational process assets include information from past
projects including methods used and lessons learned.
The correct answer is: Check the organizational process assets
Q3. Based on your experience as a project manager, you know that there is a confusion about
the difference between the Validate Scope process and the Control Quality process. Which of
the following statements would help clarify this confusion?
Select one:
A. The Validate Scope process is concerned with the correctness of the deliverables while the
Control Quality process is concerned with acceptance of the deliverables.
B. The Validate Scope process is concerned with acceptance of the deliverables while the
Control Quality process is concerned with the correctness of the deliverables.
C. Both the Validate Scope process and the Control Quality process are interchangeable and
concerned with the correctness and acceptance of the project deliverables.
D. The Validate Scope process belongs to the Executing Process Group while the Control Quality
process belongs to the Monitoring and Controlling Process Group.
 Your answer is incorrect. The Control Quality process inspects the deliverables for
correctness, resulting in a verified deliverable. In the Validate Scope process, the verified
deliverable is reviewed with the customer resulting in an accepted deliverable. Therefore,
Validate Scope is concerned with the acceptance of deliverables and Control Quality is
concerned with correctness, or quality, of deliverables. The correct answer is: The Validate
Scope process is concerned with acceptance of the deliverables while the Control Quality
process is concerned with the correctness of the deliverables.
Q4. A project team has examined the degree of variance relative to the scope baseline. The
project manager needs to know if the variance has been improving or deteriorating as the
project has progressed. What should the project manager do next?
Select one:
A. Perform variance analysis
 B. Conduct product analysis
C. Complete a schedule network analysis
D. Perform a trend analysis
Your answer is incorrect. Trend analysis is a data analysis technique which examines project
performance over time to determine if performance is improving or deteriorating.
The correct answer is: Perform a trend analysis
Q5. You leave a meeting where the stakeholders accepted some of the project deliverables. The
quality engineer approaches you and lets you know that certain quality checks were not done.
What is your best action as the project manager?
Select one:
A. Instruct the engineer to run the checks on the next set of deliverables
B. Submit a change request to repair the issues reported by the quality engineer
 C. Inform the stakeholders that the deliverables were not verified
D. Tell the engineer it's OK because the scope has been validated and formally accepted
Your answer is incorrect. Informing the stakeholders that the deliverables were not verified is
aligned with the value of honesty of the PMI Code of Ethics and Professional Conduct that
reads, among the others, ''We provide accurate information in a timely manner. "
The correct answer is: Inform the stakeholders that the deliverables were not verified
Q6. A project manager for a software development project has collected the work performance
data and used the requirements documentation and requirements traceability matrix to
generate the work performance information regarding variances in the project work compared
to the baseline. What process is the project manager performing?
Select one:
A. Validate Scope
B. Control Scope
C. Manage Quality
 D. Direct and Manage Project Work
Your answer is incorrect. The Control Scope process uses variance analysis to produce work
performance information regarding variances in the project work compared to the scope
baseline.
The correct answer is: Control Scope
Q7. During the execution of a project, a change request is submitted and approved. Which of
the following should be done next?
Select one:
A. Holding a meeting to review the change requests that have been approved
B. Analyzing the impact of the requested change on project constraints
 C. Implementing the change in the Monitor and Control Project Work process
D. Updating the status of the change request in the change log
Your answer is incorrect. The change log documents all changes on the project and is the source
for both approved and denied change requests. At all points in the project, the change log
reflects the disposition or status of all changes requests for the project.
The correct answer is: Updating the status of the change request in the change log