3/19/24, 11:51 AM Document 2212934.

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Copyright (c) 2024, Oracle. All rights reserved. Oracle Confidential.

'Oracle eAM' 12.2.6 Frequently Asked Questions (Doc ID 2212934.1)

In this Document

Purpose
Questions and Answers

APPLIES TO:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.
*** Checked on Relevance on 13-MAR-2018 ***

PURPOSE

This Document will deal with Basic Questions we come cross in Enterprise Asset management .

QUESTIONS AND ANSWERS

• What are the different Status Available for the Assets?

a) Terminated, b) Status change allowed, c) Service allowed, d) Request Allowed.
But to change the Status, the Asset status need to be Updatable.

• What is the difference between Deactivated and Non-Maintainable Asset?

Deactivate was to make an asset virtually disappear. For Assets that are De-activated:
Transactions (work order, work requests, etc.) should be “not visible” when the associated asset is inactive for consistency with
asset search asset should be “visible and updatable” in the Asset Definition Form.

Assets that are Non-maintainable, but Active (two separate check boxes on the asset definition): assets and associated
transactions should be “visible” /searchable
New work orders creation should not be possible asset should be “visible and updatable” in the Asset Definition Form.

• We want to choose the Asset Work Order sequence on our own. How to do that?
The WO creation sequence number is generated by System automatically. We can only provide Prefix value in EAM parameters
form. System will generate WO sequence number for all EAM organizations.

• How to Prevent Disabled Activities from Showing Up in The Asset Definition Form?
This is standard functionality. There may be customers using this feature to make an inactive association back active. You can
use forms Personalization to resolve concern of seeing end dated activity associations.

• Whether Asset number can be created with all Special characters available?

We cannot use _ or % when creating the Asset number.

• What is the maximum characters Asset description can be created?

We can create up to 240 characters for Asset description.

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• How to remove the Asset from the system?

It’s not possible, once the Asset is defined, it can only be deactivated if there are no open WR or WO and also it not part of the
hierarchy.

• What is the purpose of ESRI and Geo-codes entry in Location TAB?

Geocode entry and ESRI Feature associations are enabled for point assets only and are not applicable for linear assets. If the
Latitude, Longitude and ESRI fields are entered, then the ESRI related fields take priority and are used to display assets on a
map.

• Whether Asset routed defined can be added to other Asset routes?

It’s not possible with the existing functionality. Asset numbers can be associated with asset routes. An asset route cannot
associate with another asset route.

• Whether On-Hand details Is available in One step material issue page?

Its available from 12.1.3 version onwards.

• Different type of Meters and Value change available in EAM.

Meter types: Absolute / Change. Value change → Ascending, Descending and Fluctuating. Preventive Maintenance do not use
Fluctuating meters.

• How many number of Activities can be defined in the system?

There are no limitations in defining the Activities. But it’s better to have limited in number to avoid confusion.

• Whether all the PM rules are applicable for Asset Routes?

Except Meter rules, all other rules are applicable. (Date rules, List dates).

• What is the Exact Functionality or Logic behind the Suppression Activity?

One Activity suppression can suppress multiple activity associations. But One Activity Association can be suppressed by one
activity association.

• Whether it’s possible to have Constraints while re-scheduling in Maintenance Scheduler?

EAM Scheduler is available as Not Constrained based infinite Scheduler.

• How much Characters or values a Collection element can hold in Oracle quality?
This is determined by reporting length and result value can be up to 150 in length.

• Is it mandatory to provide Cost category to the department?

No. But if we don't define system will choose the default Cost category.

• During Billing from where the resources rates are fetched?

Resource rate are not fetched from resource definition window.

• Whether it’s possible to Add Activity for WO in Released status?

No. Activity can be added to WO when it’s in Unreleased or Draft status. Before that make sure existing Resources, Materials
added to the WO is deleted.

Work order description length cannot be defined for more than 240 characters ? What's the standard behaviour?
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Bug 24957845 https://bug.oraclecorp.com/pls/bug/webbug_edit.edit_info_top?rptno=24957845 : WORK ORDER
DESCRIPTION OVER 240 CHARACTERS TRUNCATED WHEN COPIED FROM WORK REQUE.

Current functionality allows for up to 2000 characters in the description

field on "Work Requests", but when the request is approved and converted to a
Work Order, the description in the Work Order is shortened to 240 characters.

• What are Actual Dates and Scheduled dates in WO?

Actual dates are entered during Work order completion and Scheduled dates are calculated by exam Scheduler.

• Under which status the WO can be closed?

Status Cancelled, Complete -No Charges, Pending Close or Failed close.

• Why Maintenance Job Attachment Not Available On Work Order Print Screen?
According to EBS attachment foundation technology, the attachments for Assets won't be displayed on work order print page
because that they are associated to different entity. Asset attachments are attached to CSI_ITEM_INSTANCES and work order
attachment are attached to EAM_WORK_ORDERS. they are not decided by category but entity. so even though customer
configured "Maintenance Job Attachment" for asset, but the attachments will still be attached to CSI_ITEM_INSTANCES rather
than EAM_WORK_ORDERS which explains that why customer can't see the attachment in WO print page. so the behavior
customer met is expected one.

• Where to search for the Requisitions created for OSP and Direct items?
The information will not be available in the forms. We need to use Maintenance Super user responsibility to check the PR
created.

• How many Combination of failure tracking codes can be added to Work order?
Only one type can be added.

• Whether the Express Work order can be created for all items?
No. Express Work order cannot be created for Direct items.

• Change or Add Resources in the WO using MS projects? Is it possible?

We can only change the dates and associated tasks.

• What is the significance of MAP integration set up?

This set up is mandatory for viewing Linear as well as Discrete assets.

• Which one take the priority in Mapping Discrete Assets Geocodes or ESRI entries?
ESRI entries like Feature id, Feature class take the priority.

• What are the Conditions to run the Concurrent Program Component Pick release?
WO has status Released, Open Material requirement, Auto Request Material at line level is Yes.

• What are the Measurements available for Reliability measurements in eAM?

MTBF, MTTR and MTBR.

• Which is the Special character that will cause Performance issue while searching?
Using % before and after Asset number will cause performance issue.

• When Two Work Requests are added which Description system will choose?

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When first work request is converted in to work order, system keeps first work request description as work order description.
Next time when we attach an another work request (Second) to work order, System still keep the first work request description
only in the work order. This is intended functionality. First work order is created from Work request, but the second Work
request is just tagged or added. Hence system will take the First description only.

• Does Failure code information in EAM WO support Multilanguage option?

No, at present the functionality is not Available.
There is an ER 18535513 -MULTI-LANGUAGE SUPPORT FOR FAILURE SETS AND FAILURE CODES.

• Whether Inventory Calendar with Exception list are taken into Consideration in EAM PM Schedule ?
Calendar Offs are not considered by Preventive Maintenance Schedule. When such suggestions (falling on Calendar Off days)
are implemented, based on activity resource’s shift, Work order API takes care of moving dates to next available date.

• Material is selected against Operations in an exam work order, only the approved suppliers (ASL) should be listed for the
Direct and Service based Items. Is it Possible?
At present in exam the functionality is such that all the supplier will be present in the List of Values.

• Currently Work Request and Work Order number are generated by system at instance level and have no control over the
sequence. Sequence need to be defined Manually for each and every EAM organization separately. Is it possible to achieve this
requirement?
The option is not available as of now in the system. But We can use Organization code as prefix to understand the Work order
where it belongs. (In EAM Parameters setup). Manual Sequence of the Work order numbering is not yet possible.

• Is there any way to define revisions for Maintenance Routings? Currently we are unable to do this?
At this moment this functionality does not exist. Below enhancement requests exists for this
•Bug 4541840 - EAM MAINTENENCE ROUTINGS NEED REVISION CONTROL AND MASS UPDATE CAPABILITY
Bug 2215516 ER-J: CAN'T SELECT ALTERNATE RESOURCES WHEN CREATING MAINTENANCE ROUTING

• Difference between Capital and Rebuild Able Assets?

With R12 Capital Assets and rebuild able have very few differences. One of the key difference is-when a rebuild able item is
issued to the work order,

The system will create an automatic rebuild WO. Also, we will not be associate the rebuild assets to Production Equipment,
property locations.

• Is it possible to incorporate bar code functionality in EAM?

The customer is using WMS/MSCA in their distribution organization but has a separate org created for EAM. Can MSCA be used
to create the xml file?
If they are using MSCA mobile, then for the EAM Material Issue and Return transactions, the bar code scanning capability of
the device can be used. About the xml - It is not clear if the customer refers to WMS Label Print for EAM work order material
issue through Pick Drop transaction in MSCA mobile. If yes, then it is possible to create the xml's too.

• Is it Possible to Incomplete Non-Maintainable Asset WO?

No, the System will throw the error. Bug: 16851703

• How can We Override Activity Type and Activity Source for A Work Order?

Please refer BUG 23210152 and apply the required patch to solve this issue. The Default value will be populated when the
fields are left blank.

• Whether Location can be updated in Asset Route Form?

No, at present this functionality is not available.

• Can we Create/Update Assets, Asset Attributes through WEB ADI?

At present 12.2.5 version it’s not available. We may expect in upcoming versions.
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• What's the impact of reversing the EAM flag?
Once EAM Asset Groups and asset numbers are created, it effects lot of tables in WIP, Inventory and Install Base and off
course EAM products as EAM is tightly integrated with these products for Asset Groups, Asset Numbers and Other setups. The
creation of assets and asset groups might have created records in these tables accordingly. It will be all inconsistent when you
change the flag from EAM Enabled to EAM Not enabled from backend. We are not really sure how it will affect the stability of
the Application.

• How to change the Asset groups associated to the Asset numbers?

This is not possible. Customer has to cancel all work orders related to the problematic asset numbers. Then to remove the
maintainable and active flags and change their asset numbers to something eloquent like OBSOLETE_ASSET_NO... etc. After
that, they can create the asset numbers against the correct asset group(s).

• Why we need to add Budget account information in WIP accounting class?

When there is need for Encumbrance accounting to be implemented, Budget account is required.

• How to Change the Asset group of an Asset?

Once Asset group is added, saved it cannot be changed for the Asset.

• Which entity in EAM will have uniqueness across the Organizations?

The Asset Serial Number might have a non-unique value across organizations, but
the Asset Number must be globally unique, regardless of the defaulting value.

• What happen to Child Asset when transferred with Parent Asset?

When a child asset is transferred to another exam organization, it is still included in the parent hierarchy. The organization that
the asset currently resides in appears in parentheses. Transferring the asset does not remove the asset from the asset
hierarchy.
You must remove the asset manually, to remove the asset from its hierarchy.

• How many Assets can be added in Asset route and vice versa?
There is no limitation in adding Assets to Asset route. But one Asset route cannot be added to Another Asset route.

• Under What Circumstances, Maintainable check box is used?

When the Asset is created for Cost Tracking purpose then Maintainable check box is disabled But when Work orders need to
create for this Asset then we need to enable the check box.

• Whether Meter rules can be defined for Asset routes?

You can define Date Rules and List Dates for asset routes. You cannot define Meter Rules.

• Whether it’s possible to Enter the Quality results for Completed WO?
No. We need to unclose the WO before entering the Quality results.

• For which of the Asset types forecast is available?

Forecast is available for Assets but not re buildable items.

• How to Re-enable Meter in PM scheduling once its disabled?

It’s not possible in the standard functionality to enable, disabled meter.

• The Concurrent Load Production Equipment Maintenance Downtime is run from which Organization?
If your manufacturing and maintenance organizations are separate, execute this process within the manufacturing
organization.

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• How to Purge already created EAM Work orders?

There is no Purge mechanism in place. The Work around will be to cancel the WO.

ER 4472912 PURGE PROGRAM FOR EAM WORK ORDERS REQUIRED but functionality is not available so far.

• Why in WO the Resource cost is Zero?

In EAM Responsibility,
Ensure that the resource is costed (costed Flag is checked)
Press the Rates Flag (ensure that the Resource Unit Cost is non-zero)

• Is there a public API to update work orders?

API EAM_PROCESS_WO_PUB.PROCESS_WO can be used to update work orders.

• Where can one find the release date of a work order, in which table, under which field?
Date released of the work orders is recorded in wip_discrete_job, eam_work_orders_v tables.

• What are the Attachments available in Mobile Apps Release 5.0(1.4.0)?

It is possible to view and add attachments for Assets, Work Requests, Work Orders, Operations and Quality results in
"Maintenance for EBS" mobile app.

• API EAM_PROCESS_WO_PUB.PROCESS_WO Asset _Activity is not populating the Asset activity field in WO page?
Please remove the DFF already created in the Page and retest the issue.

• Whether Restrict Sub inventory functionality possible in EAM?

We can restrict the Item sub inventories with setup at Item level by enabling the flag ‘Restrict Sub inventories’. Same is also
validated at the EAM, when user try to move the asset to sub inventory different from mapped and restricted.

• Standard Integration Between EAM and MRP for Resource Capacity?

MRP Integration is for material requirements. For the resource scheduling related needs, refer the ASCP Integration with EAM
feature.

• Purpose of Personal Shortcut in Maintenance Work Bench?

These shortcuts are used for the purpose of organizing forms folders for quick access.

These are not related to EAM alone-rather feature of oracle forms functionality related to folder view management for selection
of fields for display.

• Which EAM API does User use to load the Last Service Information for a Work?
Last Service Information comes from asset-activity association.
Customer can use below API to update LSI of an activity on an asset:
EAM_ITEM_ACTIVITIES_PUB.UPDATE_ITEM_ACTIVITIES
Parameters:
P_LAST_SCHEDULED_START_DATE,
P_LAST_SCHEDULED_END_DATE,
P_LAST_SERVICE_START_DATE,
P_LAST_SERVICE_END_DATE

• Question on License requirement for Google maps for GIS Integration?

Google map license is required. There is no version restriction, they can get the latest google maps license and set it up.
It is the google maps premier license, refer the following link and get in touch with google on latest price list items related to

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it.
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• WO Completion Enter Quality Results Page Showing Element description smaller than defined?
In OAF pages its common to have description of collection element around 50 Characters.

• Date Time Stamp not getting saved in Asset Attributes DFF?

Refer Bug 25761976 address the issue.

• Difference between PR creation for OSP and Direct items.

Note that OSP and Description Direct Items flows for creating PR are totally different.
For OSP it is generated based on the parameters from the WIP Parameters, OSP tab.
For Description Direct Items, the PR is generated directly in the Approved status.
The ER you have given Bug 7661494, is an ER and was not implemented. This would make the DIs to work as OSP in terms of
PR flow. Until then the behavior is correct.

• Steps in EAM Category Setup?

1.Setup -> Flex field -> Key -> Segments -> Field Title = "Item Categories" -> Code = "EAM_CATEGORIES", Title= "Asset
Management"
2.Inventory -> Setup -> Items -> Categories -> Category Code -> Structure Name = "Asset Management" -> Add candidate
codes here which will be used in setup Category Set
3.Inventory -> Setup -> Items -> Categories -> Category Set -> "Enterprise Asset Management" (This is default one) -> Flex
structure -> Must be "Asset Management" -> Pick and add category code set here.
Inventory -> Setup -> Items -> Categories -> Default Category Set -> Asset Management = "Enterprise Asset Management"
(This is default one)
4. Maser Item -> Tools -> Category -> Add and remove category from Category set

• Whether associated WR and WO will be closed when de-activating the Asset ?

No de-activating asset number will NOT close open WR and WO. It will check
whether open WR or WO exists or NOT. User could use Maintenance Workbench to mass close work orders. But for WR, user
has to manually close the WR one by one.

• In Complete work order page Duration is in So many decimal places , how to avoid?

Its standard functionality and decimal places cannot be reduced.

• Error when Both Work order form and Maintenance Work bench are open same time ? What to do ?
Both the forms are interrelated , so it’s better to close one of the forms while working .

• When Completing WO, Mandatory collection plan still exist error is thrown? How to proceed further ?

As Work around create new collection plan and use, it’s because of data corruption since the old plan is copied one .

• DFF in Assets page in OAF is not updatable ?

The Option is available only in 12.2.6 version onwards.

• When Asset is transferred the table MTL_EAM_ASSET_ATR_VALUES table not updated ?

It is by design the column was not populated in mtl_eam_asset_attr_values table. Please ask the customer to use the
mtl_eam_asset_attr_values_v instead.

• Update an Attribute Type Number for the Asset Attributes DFF via Import program, error Occurs?
While trying to insert the values into Asset Attributes, Line Type should be 1, 2, 3 for varchar, Number and Date types

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respectively. In the customer's script they are using Linotype 1 for the Model year. Please ask them to use "2" against Line type
and re-test the issue.

• Cannot Change Work Order Status When Using Mobile Apps?

Status update function is not provided in the Mobile App features as of now. For technician role access, the update WO option
is not enabled and this is as per current design of Mobile App.
Oracle Mobile Maintenance for Oracle E-Business Suite Release Notes (Doc ID 1923702.1)

• What is significance of column "Net" in the Meter Readings Page?

Meter/counter reading entered will be the Net reading.
When a meter is reset, life to date reading is not reset and the reading entered is seen in net reading.

• How Do We Order Services When Using Description Direct items?

The amount based type is not supported and the Description and Nonstock Direct Items options are working only with
Quantity.

• User want the Asset Group field locked as it was in earlier versions?
Updateable Asset Group is an enhancement feature. It cannot be rolled back. PM Schedule is asset number specific. The latest
asset group will be reflected on the PM schedule definition after the update of asset group.

The change asset group feature is only an option, and they need not use it if they face issues that are specific to them.

• New Work Order status (User defined) not working as expected? what's the reason?
The WO page shows both statuses - System and User Defined ones. The forms, from what I remember, ONLY shows the User
defined ones.
The core ones cannot be removed as they are mandatory for the internal code of the applications. The customer will be able to
see the information as per above explanation, and can hide (if possible via personalization) on the self-service pages the
System status.
However, the languages are not supported by the user defined from my knowledge, hence instead they write the exact values
in a different language when they define the status, it will display the given one in English (the one in the user defined status
form definition)

• What’s the purpose of 'Issue Rebuild Items at Zero Cost’ in eAM Parameters?
Value rebuild at zero cost' parameter should be used when we don't want accounting for the rebuild able issues.

• We need to know How to enable rebuild able association with Production Equipment?
Production equipment linkage is not applicable for rebuild able numbers and possible only for Capital Assets.

• How to Auto populate Employee on EAM Preventive Maintenance Work order?

Employee/eqpt assignment automatically is not supported. As there can be multiple instances for the same resource, they
need to be assigned as part of work order planning.

• New field (Publish) got added in the Asset Attachments after applying the patches? How to disable?
Please follow note 415987.1 to disable this button.

• How to avoid notifications sent to the person from Work request page?

Settings --> Preferences --> Notifications, and change the value to "Do not send me email". But if the User is the Approver
then we can’t avoid.

Need to add new activity for some assets for an asset group , how to do it in 12.1.3 ?

We have 'change asset group' functionality in 12.2.6, but not in 12.1.3, so if User wants to change asset group in 12.1.3, there
is no direct way of doing it .

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Why Inactive department is still showing up in the Mass time entry and how to avoid ?

We cannot enforce the date validation on departments LOV as it is dependent on resource lov and other fields.As per the
customer update, this seems to be a one-off case with the improper setup.

They can choose correct department in this case and once the workorder is closed, they can clean up the resource-department
setup.

Can We Make Quality Plans 'View Only' From EAM ?

This is not possible from EAM module . You can try Quality Collection plan security setup to achieve this

Material Requirements still exist eventhough the WO is closed ? How to cancel the lines ?

Enable the Parameter “ Auto Delete Allocations at Move Order Cancel”. If you select this check box, when you delete a source
order, or delete or cancel the order line, the system automatically deletes the associated move order allocations. If you do not
select the check box, when you delete a source order, or delete or cancel the order line, then the system does not delete the
associated allocations lines. You must manually delete the move order line allocations.

How to make work order attachments not editable ? At present User can do modifications .

Currently there is no linkage between work order/operation status and attachment update.

In 12.2.7, there are significant improvements on attachments, one of it is to show the record history which gives the
details of last modified date/time and user.

Work Orders with Direct Items do not have rows in WIP_EAM_DIRECT_ITEMS?

If any Item is not added as part of the workorder requirements while defining the workorder, it will not be present in
wip_requirement_operations/wip_eam_direct_items.

Alternatively, you can refer to the eam_direct_items_recs_lite_v.

After Collection plan entries are cancelled , QA_RESULTS still show entries .

That column is updated properly ONLY when the actual completion transactions is properly saved/applied. Until this is
done, any quality results entered are considered invalid and thus flagged appropriate.
If for example they cancel the completion, the results will exist but will be in an invalid status.

What is the difference between the 'Save' and 'Apply' button in the Work Request page?

Save retains the work request update page and allows the user to continue to add/modify details of the work
request,like adding attachments, updating the work requests to other valid statuses etc., There is no difference between save
or apply as far as the work request default status is concerned.

Can create Work request be created in draft status and later sent for approval?
There is no draft status for work request flow. Based on the approval setup (auto approve Yes/No) the work request
status will change on save/apply of the work request.

Subinventory and stock locators of rebuildable items are not visible in Mobile Apps ?

This is an Enhancement request and feature not available in Mobile Apps .

What API can a customer use to add serially controlled components, or to add any components to an Asset BOM ?

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This is not an EAM issue. As the given API by customer bom_component_api.import_component, this is a BOM issue.

BOM handles all BOM/Routings setup via API.

Whether 2 levels of approval is possible for Work request ?

Multi-levels approvals are not feasible with standard features now, it will require custom work flow to achieve it.
ER # 6673882 - ENABLE AME, POSITION HIERARCHY OR EMPLOYEE/SUPERVISOR FOR EAM WORK REQUEST WORK
ER # 13419032 - USING AME FOR WORK REQUEST ON BASIS OF CRITICALITY CODE/ PRIORITY

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