Manoj Singh Tanwar

Assistant Manager- Central Ops

Business professional with the responsibility for revenue growth and garnering highest market share for
the company while tracking the performance of leadership team, Team Leads and deployment team.
Managing and achieving AOP numbers by market analysis and SWOT of team members and focusing
on business generation though new avenues.

Experience
Assistant Manager- Central Ops 2024 - Present

Contact Park+
Collection follow up with all regions leads.
AMC renewal in fusion.
Phone Societies onboarding for processing car display payment to all societies where
9958617520 Carnival/helpdesk plan.
Vendor onboarding for manpower and gazebo set-up.
Vendor invoice processing in fusion after validation.
Email Carnival-Helpdesk scheduled in fusion as per plan.
[email protected]
Tracking RM team meeting vs mom vs feedback count through fusion.
Follow up with the vendor for the alignment of promoters in each sites as per plan.
Follow up with NCD/OEM and car servicing team for planning branding display
activity as per sites given by all regions.
Tracking societies plan vs payment process to societies.
Scheduled Promoters training with an L&D manager.

Education
Assistant Manager Sept 2021 - Feb 2024
2020-2022 Crest Digital Pvt. Ltd
MBA (Operations & HR Management)
MDU Rohtak · Tracking team performance on daily, weekly and monthly basis
Tracking of monthly invoices with finance team and share to customers
Coordinating with other departments as part of different projects
Expertise Conducting meetings with team members to understand their concerns, gather
feedback and suggest changes
Ensuring that the target of business target and development of sites align with the
Customer Relationship Management company’s goals and objectives
Prepared ppt for monthly review.  Coordinating with other department heads to
Business Planning ensure effective communication and collaboration across cross-functional teams
Tracking of weekly payments status with team members
Financial Management Tracking and follow up of sites (New build/TI cases) closure in Tarantula portal with
all departments
Project Management Provide consolidate sheet of all invoices raised by finance department to all OPCO
New Site ID creation in Tarantula portal
Performance Tracking

Reviewing Performance Ops Coordinator Oct 2020 - Sept 2021

Park+(Parviom Technologies Pvt. Ltd.)
Tracking and reporting “Pan India Daily basis Installation Work Status” done by field engineers
Language Coordination Pan India for “Monthly Target Vs Achievement” closure with “All Departments”
Escalating the weekly basis “Installation/Maintenance Heads & BA Manager” status of
updating and uploading document
English Tracking and reporting “Daily Basis Maintenance Work Status” done by field engineers
Prepared weekly “Maintenance Review ppt”
Spanish
Prepared weekly “Pan India Installation Review data”
Tracking and reporting “Pan India Branding Project” status to “City Heads & National Head”
REFERENCES Coordinate with BA Managers for “Camp done Pan India”
Coordinate with store manager and installation heads for “Dispatching & Installing Brand
board” for every sites
Mohd. Zubair Coordinate Pan India with BA Team for “NEFT drive project” status
Park+ Generating Pan India “Proforma Invoice” as per request by “Installation/Maintenance & BA
TL&D Manager Managers”
9654579131 Drive “Special PAN India Project” under the guidance of B2B head
 Ops Executive Oct 2016–Oct 2020
Indus Tower Ltd.(Quess Roll)
Prepared “All Opco IUTR Report”
CERTIFICATIONS Prepared “RAW Outage Report” of “Airtel/Idea/Vodafone & RJIO”
Prepared and Flashing “Parakram Dashboard Field Visit” backup to CM/ZH/O&M
head & COO to identify low performers
Microsoft- Excel, Google Sheet, Word, Handling cluster and mentor to support them for improving cluster ranking
Basic Power Point Presentation’s. Working on IMapp Portal
Handling monitoring team as well as shift roster
Coordinate with all respective cluster manager for 100% compliance of “All Vodafone
Business Analysis for Project Strategic sites”
Managers” through LinkedIn. Co-ordinate with TOC Performance Team of South and North Circle for proper report
circulation
Learning Excel Desktop Flashing site visit with target achieved by field team on weekly basis
Microsoft 365” through LinkedIn Circulate Alarm report in field on daily basis
Raised TT to concerned team of any issue related to portals used in circle
Co-ordinate with all opco team leads for daily basis IUTR outage report.
“Six Sigma-White Belt” through
LinkedIn

Ops Engineer Oct 2015–Oct 2016

Ericsson India Pvt. Ltd. (ATS Roll)
 Operation and maintenance of RNC 3820
Check the status of Node B and alarm in RNC
Delete & recreate the Iub or Node B in RNC
Co-ordination with all the stakeholders of Project during the project roll-outs
Keeping track of service affecting alarms in Delhi NCR networks
Provide technical support to field team during integration, cell down time & alarms
HONORS AND AWARDS rectification
Coordinating with INDUS Team for resolving infra issues
Regular follow-up with Zonal Leads against Service affecting Alarms & Repeated Short
Outages in their respective clusters to improve Drop Call Rate & Network availability
Awarded by “Circle COO”1st position of 3G.
in TOC for improving alarm
compliance in “Pan India” in “Indus
Towers”.

Back-to-back achieved “Silver Card”

from “Circle CEO” for achieving 100% Technical Engineer April 2013- April 2015
“Site visit & Vodafone IV-72
Compliance” in “Indus Towers” Jabbals Pvt Ltd.
Supervision of Model wiring Designs
Awarded every year’s “Silver Card” for Development of 5kv model
achieving 100% in every task given by Co-ordination with all departments for timely delivery of model to “Production Team”
Surveillance Manager in “Indus Tracking development of new models designs.1047
Towers”.

Awarded 2nd position by “Circle

CEO” for making “Safety car model
for kids” in “Indus Towers”.

Awarded “Champion” winner of

“Appreciations Drive” Pan India in
“Crest Digital”.