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work place essential course outline

The unit of competency focuses on essential workplace skills for individuals entering employment, covering work ethics, conflict resolution, communication, document interpretation, team interaction, and individual roles. It outlines performance criteria for each skill area and emphasizes the importance of assessing competencies through various methods. Required skills include communication, teamwork, problem-solving, and knowledge of team dynamics and conflict resolution techniques.

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charlesmosigisi
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5 views

work place essential course outline

The unit of competency focuses on essential workplace skills for individuals entering employment, covering work ethics, conflict resolution, communication, document interpretation, team interaction, and individual roles. It outlines performance criteria for each skill area and emphasizes the importance of assessing competencies through various methods. Required skills include communication, teamwork, problem-solving, and knowledge of team dynamics and conflict resolution techniques.

Uploaded by

charlesmosigisi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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APPLY WORKPLACE ESSENTIAL SKILLS

UNIT CODE: ENG/OS/WEF/CC/02/4/A

UNIT DESCRIPTION:

This unit of competency has been designed for people who wish to enter paid
employment or self-employment in a variety of contexts. It specifies the competencies
required in following principles of work ethics, resolving conflict with others,
demonstrating effective speaking and listening skills, reading and interpreting work
document, interacting with team members and performing individual role in a team.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA


These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements. (Bold and

om
workplace function. italicized terms are elaborated in the Range)
t.c
1.1 Work ethics and expectations are identified.
1. Follow principles
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1.2 Time management skills demonstrated


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of work ethics 1.3 Conflict management skills demonstrated.


sy

1.4 Company policies and procedures are observed


ea

1.5 Self-assessment from time to time is carried out.


2.1 Problems at the work site are identified and analysed
2. Resolve conflict 2.2 Company policies and procedures for solving
with others problems are applied
2.3 Problems and disagreements resolution are justified
with applicable legislation
2.4 Conflict resolution techniques are followed.
2.5 Effectiveness of problem or conflict resolution is
evaluated
3.1 Appropriate means of oral communication is selected.
3. Demonstrate 3.2 Oral message is communicated correctly.
effective speaking 3.3 Clear and accurate oral message is conveyed
and listening skills 3.4 Feedback on the message conveyed is obtained and
interpreted.
3.5 Corrective message communication measures are
applied.

©TVETCDACC2020 21
4.1 Required work document are gathered and interpreted
4. Read and interpret 4.2 Work document details are verified against actual work
work document 4.3 Work document to correspond to actual work are
reviewed
5.1 Correct team members are identified according to task
5. Interact with team requirements
members 5.2 Capabilities of each team member are determined
according to task requirements
5.3 Acceptable, non-offensive language and gestures are
used
5.4 Relationships between members are maintained
5.5 Suitable corrective measures for deviating members
are employed
5.6 Cross cultural diversities are accommodated
6.1 Individual roles in a team are identified.
6. Perform individual 6.2 Assigned roles to the individual are performed

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role in a team t.c
e

RANGE
tv
sy

This section provides work environments and conditions to which the performance criteria
ea

apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Work ethics include but ● Honesty


not limited to: ● Selflessness
● Consistency
● Moral
● Courage
● Respect.
● Cooperation.
● Teamwork.
● Communication.
2. Problems include but ● Interpersonal problems
not limited to: ● Organisational problems
● Group problems

©TVETCDACC2020 22
● Inter organizational problems

3. Work documents ● Work timesheets


include but not limited ● Attendance registers
to: ● Job cards site maps
● Plans
● Inspection licenses
● Authority approvals documents
● Equipment inspection checks sheets
● Safe systems of work documents.

REQUIRED SKILLS AND KNOWLEDGE


This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
● Communication
om
t.c
● Team Work
●
e

Problem solving
tv

● Planning and Organising


sy

● Self-management
ea

● Technology
Required knowledge
The individual needs to demonstrate knowledge of:
● Concept of a team and team work
● Multi-cultural diversity
● Team goals and motivation
● Problem/conflict solving techniques

©TVETCDACC2020 23
EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills, knowledge and range.

Assessment requires evidence that the candidate:


1. Critical aspects 1.1 Work ethics and expectations are identified.
of Competency 1.2 Conflicts are avoided.
1.3 Problems at the work site are identified and analysed
1.4 Followed principles of work ethics.
1.5 Conflict resolution techniques are followed.
1.6 Oral message is communicated correctly.
1.7 Feedback on the message conveyed is obtained and interpreted.
1.8 Required work document are gathered and interpreted
1.9 Relationships between members are maintained.

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1.10 Assigned roles to the individual are performed
t.c
2. Resource The following resources should be provided:
e

Implications 2.1 Access to relevant or appropriate environment where assessment


tv

can take place.


sy

2.2 Materials relevant to the proposed activity or tasks.


ea

2.3 Audio and videos on demonstration of interpersonal relationship


3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral questioning
3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of 4.1 On-the-job
Assessment 4.2 Off-the –job
4.3 During Industrial attachment

APPLY WORKSHOP CONCEPTS, TOOLS AND ORGANIZATION SKILLS

©TVETCDACC2020 24

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