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TaskUs Web Form User Guide for External Users

The TaskUs Web Form User Guide provides a step-by-step process for former employees to lodge inquiries, service requests, and incident reports related to HR activities such as Employee Verification and Clearance Status Verification. It details the specific forms to be used for different requests and outlines the procedure for submitting these forms via the TaskUs website. The guide also includes instructions for monitoring the status of requests and emphasizes the importance of following up through the designated email threads for any clarifications.

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asc.delenajeselton
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34 views

TaskUs Web Form User Guide for External Users

The TaskUs Web Form User Guide provides a step-by-step process for former employees to lodge inquiries, service requests, and incident reports related to HR activities such as Employee Verification and Clearance Status Verification. It details the specific forms to be used for different requests and outlines the procedure for submitting these forms via the TaskUs website. The guide also includes instructions for monitoring the status of requests and emphasizes the importance of following up through the designated email threads for any clarifications.

Uploaded by

asc.delenajeselton
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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TaskUs Web Form User Guide for External Users

Document Purpose:
This document intends to provide a detailed, step-by-step guide for lodging inquiries, service requests
and incident reports related to the following activities: Employee Verification (EV), SSS Non-Cash
Advancement (NCA) Document Request, Clearance Status Verification, COE Request, and handling
other general HR and employee relations-related concerns for our former employees.

When to use the available forms:


1. Employee Verification Form - The use of this form is exclusive to external companies or
financial entities requesting background employment verification for TaskUs active or inactive
employees. Thus, TaskUs active or inactive employees are prohibited to use this form, but are
required to submit the authorization/consent form and/or the certificate of employment to the
external or financial entities.
2. Clearance Status Verification Form - This form is used by Former Employees needing
clearance status update only. See Final Pay Related Concerns Form for final pay inquiries and
concerns.
3. SSS NCA Documents Form - This form is used by Former Employees who were not able to
claim their SSS Maternity and Sickness benefits while they are still employed with TaskUs,
thus requiring certification documents.
4. Final Pay Related Concerns Form - This form is used by Former Employees who have
questions/clarifications with the computation of their final pay and if they have requests
pertaining to SSS & HDMF Certificate of Contribution, BIR 2316 & Payslip.
5. COE Inactive Request Form - This form is designed for TaskUs former employees requesting
Certificate of Employment document.
6. Others Form - Used for other requests not within the scope of the other forms mentioned
above.

How to log a request through the TaskUs Website:

Step 1: Visit the TaskUs website at https://www.taskus.com/ and click on “Contact Us” in the
upper right portion of the website.

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Step 2: Choose “I am Former TaskUs Employee” if your inquiry or request pertains to any of the
following: Clearance Status Verification, SSS NCA Documents, COE Inactive Requests, or Others.
Conversely, if you would like to request an Employment Verification for either active or inactive
employees, please select “Employee Verification.”

Step 3: Provide all the necessary information, check the box confirming the review and understanding of the
privacy policy, and submit the form by clicking the "Contact Us" button.

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Upon successful submission, you will see a message redirecting you to check your email.

Step 4: Look into your email inbox to access the relevant link guiding you to a specific website form related to
your concern/request.

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Note: If the said email is not in your inbox, kindly check your spam folder and ensure to mark the email as “Not
Spam” to activate the web form link functionality.

For Yahoo Users:

For Gmail Users:

Step 5: Complete all the essential fields and upload the required documents.

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Note: If you're using an iPhone, kindly switch your mobile view to the desktop by selecting “Request Desktop
Site” in Google Chrome’s navigation bar for a swift process. For Android users, no additional actions are
needed on your end.

Step 6: A pop-up notification and an email will be sent to you, indicating your ticket number as your reference.

Reminder: The turnaround time is 2 days from ticket creation, with limited support during weekends and
holidays.

Step 7: Monitor your email closely for updates or responses from our People Care Desk Team.

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If there are any pending items from you, the ticket will be set to pending, and you will receive a separate email
notification with the subject line "Your ticket (case number) has been pending (requestor dependency)."
Refer to the screenshot below for your reference.

Furthermore, if there are additional discussions or pending items within the internal process, you will also be
notified via a separate email with the subject line "Your ticket (case number) has been pending (fulfiller
dependency)."

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Should the assigned fulfiller have resolved the ticket, the subject of the email notification you receive will be
“Your ticket (case number) has been resolved.”

Note: Your ticket will close automatically within 3 days. If you have follow-up questions or need clarification,
please respond to the same response email thread from the People Care Desk rather than the email
notification. This will ensure that your reply is captured, and the HR Team can provide you with further
assistance.

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