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Jewellery_Customer_Response_Guide

The Customer Response Guide for a jewellery business provides 100 categorized examples of responses to various customer inquiries, including product inquiries, custom orders, pricing, delivery, returns, and special occasion recommendations. Each response is designed to assist customers effectively, offering information on product availability, customization options, pricing details, shipping policies, and exchange procedures. The guide aims to enhance customer service by providing clear and concise answers to common questions.

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73 views

Jewellery_Customer_Response_Guide

The Customer Response Guide for a jewellery business provides 100 categorized examples of responses to various customer inquiries, including product inquiries, custom orders, pricing, delivery, returns, and special occasion recommendations. Each response is designed to assist customers effectively, offering information on product availability, customization options, pricing details, shipping policies, and exchange procedures. The guide aims to enhance customer service by providing clear and concise answers to common questions.

Uploaded by

rakeshsinghchouhan346
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Response Guide for Jewellery Business

This guide provides 100 examples of how to respond to customer inquiries for your jewellery

business. The responses are categorized into various scenarios for ease of use.

Product Inquiries

Q: Do you have gold bangles in a lightweight design?

A: Yes, we have a wide range of lightweight gold bangles perfect for daily wear or special occasions.

Here is a link to our collection: [link]. Would you like assistance in choosing a design?

Q: Can you send a video of this necklace?

A: Of course! I will send you a detailed video showcasing the necklace from all angles. Please give

me a moment to prepare it for you.

Custom Orders

Q: Can I customize this ring with a different gemstone?

A: Certainly! We offer customization services. Please let us know your preferred gemstone, and we

will provide a quote along with a timeline.

Q: Can you engrave a name on this pendant?

A: Yes, engraving is possible on this pendant. Let us know the text you would like engraved, and we

will confirm the charges and delivery time.

Pricing & Offers

Q: What is the price of this necklace?

A: This necklace is priced at Rs.[amount]. We currently have a [discount]% offer running. Let me

know if you'd like to proceed!


Q: Are there any discounts for bulk orders?

A: Yes, we provide special pricing for bulk orders. Could you share the quantity or items you are

looking for? I will prepare a customized quote for you.

Delivery & Shipping

Q: When can I expect delivery of my order?

A: Your order will be delivered within [X days]. I will share the tracking details as soon as it is

shipped. Let us know if you need it sooner!

Q: Do you ship internationally?

A: Yes, we offer international shipping. Could you share your location? I will calculate the delivery

charges and timeline for you.

Returns & Exchanges

Q: What if I do not like the product after receiving it?

A: We offer a [X-day] exchange policy. If you are unsatisfied, you can exchange it for another

product of the same or higher value. Let us know how we can assist further.

Q: What is your policy for damaged items?

A: We sincerely apologize for the inconvenience. If you receive a damaged item, please share

pictures within [X hours], and we will arrange a replacement or repair at no cost.

Special Occasion Recommendations

Q: I need a gift for my wife's birthday. Any suggestions?

A: Happy to help! Does she prefer gold, diamond, or gemstone jewellery? I can recommend some

popular options within your budget.

Q: I need jewellery for a wedding outfit. Can you suggest matching pieces?
A: Sure! Could you share a picture of the outfit or describe its color and style? We will suggest

matching jewellery to complement the look.

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