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3rd assignment_final

The document outlines an assignment for a Management & Organisations course focused on process organization within a company. Students are tasked with understanding their company's business model, identifying key and support processes, and analyzing how these processes deliver value to customers. Presentations will be evaluated based on alignment with process management goals, BPM dimensions, and potential for customer satisfaction.

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Ngoc Bach Vu
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3 views

3rd assignment_final

The document outlines an assignment for a Management & Organisations course focused on process organization within a company. Students are tasked with understanding their company's business model, identifying key and support processes, and analyzing how these processes deliver value to customers. Presentations will be evaluated based on alignment with process management goals, BPM dimensions, and potential for customer satisfaction.

Uploaded by

Ngoc Bach Vu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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3rd assignment – Process organization

We've reached a pivotal stage in your company's development for our Management & Organisations
course. Effectively outlining the tasks detailed below is what distinguishes a professional enterprise
from an amateur one. The sooner you adopt a professional approach, the healthier your company's
finances will be.

Your task:

• Understand Your Company: Reflect on your company's main activities and business model.
You should already have an idea of its size and the principal departments/positions within it.
• Focus on Process Management: This week, we’ll concentrate on process management which
directly influences the customer experience. Initially, put yourselves in the customers’ shoes,
identify the primary value (value proposition) they expect from your company. Then, think
about the processes through which this value reaches your customers.
• Identify processes

Think about the main activity and business model of your company. You already know the approximate
size of it, and what the main functional areas are. These are all important for creating value for the
customer, but obviously, from a customer’s point of view, functional areas are less important. So, this
week, first, imagine that you are your customer, identify the main value (value proposition) which you,
as a customer, would expect from the company (the reason/expectation based on which a customer
would choose your business instead of the other similar ones), then, based on what you already know
about your business (and on the theoretical materials in the Moodle lecture and the textbook), think
about how you deliver this value to your customers.

Identify 2 key (with external customers) and 2 support (with internal customers) processes of your
organization. (For three-member companies: Identify two key and one supporting process. / For five
member companies: 3 key and 2 supporting)

- What is the input, and the expected/possible outputs?


- What are the main events, activities, decision points?
- Who/which unit or position is involved in the process and in what role? (see for example:
https://www.youtube.com/watch?v=TMT_WPFh6RU )
- Who is the customer of the process?
- What are the significant events, decision points, and tasks during the process? How long does
the process take and why?
- What direct value does the process generate? Express this value monetarily, where possible (the
value created for the internal or external customer of the process, by its output)
- In case of support processes, what is the value created indirectly by the process: how does this
process contribute to the customer’s (in this case this is the end customer of the company who
buys the product/service) expected value?

Presentation of the Third Mission Solution:

- Everyone should present one process from the company’s processes (5 member teams: 3 key/2
support, 4 member teams: 2 key/2 support. 3 member teams: 2 key/1 support).
- Introduce the Process chart or Flowchart and explain the process using as many terms from the
study material as possible.

https://en.wikipedia.org/wiki/Flowchart

- Your presentation should be specific to your company, translating general theoretical


formulations into practical, company specific examples.

Perform in class in a max. 2-minute / person presentation /evaluation.

Analysing the In-Class Presentation:

As Analysts, your task is to comment the presenters based on the given criteria and in light with the
course material, within a maximum time of 2-2 minutes per person:

• Are the mentioned process’ goals in line with the position and specific to the company?
• Is the mentioned process in line with the steps of process management? If yes, please explain
why, and if not, please explain why not.
• Is the mentioned process in line with the BPM dimensions (time, quality and costs)? If yes,
please explain why, and if not, please explain why not.
• Can the mentioned process lead to customer satisfaction? If yes, please explain why, and if
not, please explain why not.
• How far is the presented process structured and optimized? If yes, please explain why, and if
not, please explain why not.

For earning the maximum 6 points every analyst should analyse 3 different processes (2pts/1 process)
from the presented processes. The analyses should follow the bullet points listed above.

Looking forward to your submissions and presentations. Good luck!

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