Basic Operation Guide

After you finish reading this guide, store it in a safe place for future reference. ENG
 How to Use This Manual

How to Use This Manual

This manual describes the following functions, operations, and maintenance procedures.
• Functions that can be operated from the touch panel display of the machine
• Remote UI functions that can operate the machine from a computer
• Printing from a computer
• Routine Maintenance Procedures
• Clearing paper jams/staple jams

Store this manual next to the machine so it can be used when the user encounters trouble operating the machine.
* Some functions explained in this manual may require optional equipment.
* Screen shots used in this manual may differ from the ones you actually see.

Contents
Before You Start Using This Machine
What This Machine Can Do• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •10
Main Power and Energy Saver Key• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •12
Parts and Their Functions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •14
Control Panel and Touch Panel Display • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •18
Main Menu Screen Settings • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •23
Changing Settings According to Your Needs • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •25

Flow of Basic Operations

How to Make a Copy• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •28
Things You Can Do with the Copy Functions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •30
Sending a Fax • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •34
Things You Can Do with the Fax Functions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •36
Sending Scanned Data (E-Mail/I-Fax/File Servers) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •40
Things You Can Do with the Scan and Send Functions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •42
Storing Scanned Data • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •46
Things You Can Do with the Scan and Store Functions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •48
Printing Stored Data • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •50
Sending Stored Data• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •52
Things You Can Do with the Access Stored Files Functions (File Operation)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •54
Things You Can Do with the Access Stored Files Functions (Print) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •55
Things You Can Do with the Access Stored Files Functions (Send) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •58
Operating the Machine from a Computer (Remote UI) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •60
Printing from a Computer • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •62

Routine Maintenance
Loading Paper • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •66
Replacing the Stamp Cartridge (Duplex Color Image Reader Unit-F1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •104
Replacing the Staple Cartridge (For Optional Products) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •107
Removing Staple Waste (Staple Finisher-K1/Booklet Finisher-K1)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •120
Removing Punch Waste (Puncher Unit-BF1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •122
Removing Punch Waste (External 2/3 Hole Puncher-A1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •124
Removing Trim Waste (Inner Booklet Trimmer-A1)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •126
Replacing the Toner Cartridge • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •128
Routine Cleaning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •135
Consumables• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •144

2
 How to Use This Manual
Troubleshooting
Clearing Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •150
Reducing the Frequency of Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •241
Clearing Staple Jams (For Optional Products)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •242
If Memory Becomes Full During Scanning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •254
When an Error Message Is Displayed • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •256
When an Error Code Is Displayed• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •257
Printer/Fax Driver Troubleshooting • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •258
Service Call Message• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •259
Frequently Asked Questions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •266

3
 How to Use This Manual
Refer to the following manuals included with your machine according to your needs.

Before Using This Machine

Describes precautions for using the machine. Before Using This Machine

Includes the specifications of the machine.

Read this guide first.

Please read this guide before operating this product.
After you finish reading this guide, store it in a safe place for future reference. ENG

Setup Guide

Describes the settings required before using functions, such as the

Setup Guide
network settings for sending e-mail.

Describes how to add applications and update the firmware.

After you finish reading this guide, store it in a safe place for future reference. ENG

Basic Operation Guide (This Manual)

Provides an overview of the functions and describes the basic

Basic Operation Guide
operations.

Describes the maintenance and troubleshooting procedures for the

machine.

After you finish reading this guide, store it in a safe place for future reference. ENG

4
 How to Use This Manual
e-Manual

Describes all the functions of the machine. Also provided with a

search function that is useful for finding and checking information.

Includes “Practical Workflows,” which introduces flows of practical

operations using functions of the machine.

Driver Installation Guide

Provides instructions on installing the printer, fax, and other drivers.

• Printer Driver Installation Guide
• Mac Printer Driver Installation Guide
• Fax Driver Installation Guide
• Network ScanGear Installation Guide

Included on the same CD-ROM as each driver.

Symbols Used in This Manual

The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that
should be observed for safety.

Indicates a warning concerning operations that may lead to death or injury to persons if not performed
correctly. To use the machine safely, always pay attention to these warnings.

Indicates a caution concerning operations that may lead to injury to persons if not performed correctly.
To use the machine safely, always pay attention to these cautions.

Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the
machine correctly, and avoid damage to the machine or property.

Indicates a clarification of an operation, or contains additional explanations for a procedure. Reading

these notes is highly recommended.

Indicates an operation that must not be performed. Read these items carefully, and make sure not to
perform the described operations.

5
 How to Use This Manual (e-Manual)

Follow the procedure below to install the e-Manual.

Windows
1. Insert the e-Manual CD-ROM into your computer.
2. Select the language for the e-Manual.
3. Select [Install].
If you select [Display Manuals], the e-Manual is displayed without installation.
4. Read the License Agreement, and then click [Yes].
The e-Manual is saved in the [Documents]* folder on your computer. If the shortcut icon is created on the Desktop or if the [index. html] file is
double-clicked, the e-Manual is displayed.

* The folder name differs, depending on your operating system. The folder name is [Documents] if you are using Windows Vista/7 and [My Documents] if you
are using Windows 2000/XP.

Macintosh
1. Insert the e-Manual CD-ROM into your computer.
2. Drag-and-drop the [iRADV_C9280 PRO_Manual_us] folder to the location you want to save it.
3. Double-click the index.html file inside the [iRADV_C9280 PRO_Manual_us] folder to display the e-Manual.

• Depending on the operating system you are using, a security protection message may appear. In this case, allow the content to be
displayed.
• When you start the e-Manual, the following page (the top page) appears.

If the e-Manual (CD-ROM) Does Not Start

The CD-ROM auto run function may be disabled. In this case, perform the following procedure.

• Windows 7
1. Click [Start] on the task bar  click [Computer].
2. Double-click the e-Manual icon.
3. Double-click [Maninst.exe].
• Windows XP/Vista
1. Click [Start] on the taskbar  click [My Computer].
2. Double-click the e-Manual icon.
3. Double-click [Maninst.exe].
• Windows 2000
1. Double-click [My Computer] on the desktop.
2. Double-click the e-Manual icon.
3. Double-click [Maninst.exe].

6
 How to Use This Manual
3 4 5 6

2 7

12 11 10 9

1 Enter keyword(s) here 8 Select from purpose

Enter a keyword in the search dialog box, and press . The This section includes the introduction of functions of the machine for
search results page is displayed. each purpose.

2 Select from functions 9 [Office Locations]

The instructions of each function and operation method are described. Inquiries for the machine are displayed.

3 [Top] 10 [Trademarks]
The top page of the e-Manual is displayed. The trademarks are displayed.

4 [Site map] 11 [Copyright]

The site map of the e-Manual is displayed. The information of copyrights is displayed.

5 [Help] 12 [Disclaimers]
The usage of the e-Manual is displayed. The disclaimers are displayed.

6 [Glossary]
The glossary is displayed.

7 First of all…
This section describes the required information to use the machine,
and the information of optional product and software.

Performing a Search
Enter a keyword in the entry field which is located at the top of the “Top page” or on the search area in the “Topic page,” and then click
to display the search results.

Printing a Topic Page

• On a topic page, you can print by category or by topic.
• Depending on the settings of the Web browser, the background color and images of the topic page may not be printed.

7
 MEMO

8
Before You Start Using This Machine

Before You Start Using This

Machine
1
What This Machine Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Main Power and Energy Saver Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Parts and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

External View• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 14
Internal View • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 16

Control Panel and Touch Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Upright Control Panel• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 18
Control Panel (Flat) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 20

Main Menu Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Changing Settings According to Your Needs . . . . . . . . . . . . . . . . . . . . . . . . 25

9
Before You Start Using This Machine

What This Machine Can Do

Revolutionary Documentation Work with an Evolving Multitasking

Machine
Send Outside
the Company Fax
Original Color Scan
Function
Telephone Line
Fax
Function
1
I-Fax
2
3
4
Send
Function Internet
Copy
Function MEAP
Function
E-Mail

Copy/Print Print
Function LAN

Remote UI
1
2
Function
3
4

In-Company File Server E-Mail

Computer
The imageRUNNER ADVANCE C9280 PRO/C9270 PRO/C7270/C7260 incorporates a rich array of input and output features that can greatly enhance your
efficiency. Equipped with features that meet the needs of document work in a digitized office, the imageRUNNER ADVANCE C9280 PRO/C9270 PRO/C7270/
C7260 represents the ultimate in a color digital multitasking machines.

Copy Fax
You can make two-sided copies from one-sided originals or copy two Scanned documents as well as stored files and computer data can be
pages onto one side of the paper to reduce printing cost. There are sent by facsimile. You can also send documents to multiple addresses
other modes, such as the Collate modes. (p. 28) and forward received facsimile to another destination. Also, by using
Remote Fax sending function, you can share the Fax function on the
same network. (p. 34)

Send Documents (E-Mail/Fax/I-Fax/File Use Memory Media

Server/Store in Mail Box) You can scan and store documents in the memory media connected to
the USB port. You can also print stored files directly from the memory
You can send scanned documents by e-mail or I-fax, as well as store
media. (p. 46, p. 50)
them on a network file server. You can also store sent documents in
the Mail Box. (p. 40)

10
 Before You Start Using This Machine
Use Mail Box (Store/Print/Send) Use Advanced Box
You can store scanned documents or data from a computer in a mail You can set a file format to the scanned document so that it can be
box. You can print documents stored in a mail box, and sent them to accessed from your computer. You can also store files in the Advanced
other destinations. (p. 46, p. 50) Box with a file format that can be used on your computer.
The stored data can be shared by accessing it from a computer.
The Advanced Box can also be accessed from other imageRUNNER
ADVANCE machines for operations, such as printing stored data. (p. 46,
p. 50)

Use Remote Scanner Print Secured File

You can use this machine as a remote scanner by TWAIN compatible You can send print data protected with a PIN/password from a
computer software. You can scan up to 11” x 17” in size at a resolution computer to the machine. This data can be printed only by entering
of 600 x 600 dpi. (See e-Manual > Scanner.) the correct PIN/password on the machine. This enables you to print
without unauthorized people viewing your data. (See e-Manual >
Secure Print.)

Printing a Fax/I-Fax File in the Memory RX View Web Page

inbox You can use this machine to browse Web pages from the touch panel
display of the machine or print PDF files on the Web pages. (See
If Memory RX is set, files received by Fax/I-Fax function are not printed,
e-Manual > Web Access.)
but stored in the Memory RX Inbox. You can print the stored files
whenever necessary. This can help prevent outputs being forgotten at
the machine. (See e-Manual > Fax/I-Fax Inbox.)

Use Hold
You can hold (temporarily store) data for print jobs in the machine. For
more information, see the e-Manual.

* Some functions explained in this manual may require optional equipment.

11
 Main Power and Energy Saver Key
This section describes how to use the main power switch and the Energy Saver key.

Do not connect or disconnect the power cord with wet hands, as this may result in electrical
shock.

How to Turn ON the Main Power

Make sure that the power plug is firmly inserted into the power outlet and that the Security Key is in the ON positions (turn it to the right) if it is
inserted into the machine, and then turn ON the main power of the machine following the procedure below.
1. Open the main power switch cover.
2. Press the main power switch to the “I” side.
3. Close the main power switch cover.

• If you are using a login service, log in using the procedure for the login
service you are using.
• If the main power indicator on the control panel does not light even
though the main power switch is ON, be sure to check the breaker to see
if it is OFF.
• If you want to turn OFF the main power and then back ON again, wait for
at least 10 seconds after the main power indicator is turned OFF before
turning ON the main power.

12
 Shutting Down the Machine

Before You Start Using This Machine

This machine performs a procedure to protect hard disk when the machine is shut down. This enables the machine to be shut down safely, even
if there are any jobs being processed, or a MEAP application is running while the machine is shutting down.

1. Open the main power switch cover.

2. Press the main power switch to the “ ” side.
3. Close the main power switch cover.

• Do not turn the main power OFF while using the Fax/I-Fax function.
Sending or receiving I-fax or fax documents cannot be done when the
main power is turned OFF.
• If the message <Backing up stored data from the Remote UI...> is
displayed on the touch panel display, do not turn the main power OFF.
This may cause the machine to fail to back up the stored data.
• Data stored in the machine may be damaged if the Advanced Box is
accessed by another imageRUNNER ADVANCE machine or a computer
immediately before the machine shuts down.
• The machine may take some time to completely shutdown. Do not
unplug the power cord until the main power indicator of the machine is
OFF.
• If the main power is turned OFF during scanning or printing, a paper jam
may occur.
• If you set [Quick Startup Settings for Main Power] to ‘On’ in [Preferences]
(Settings/Registration), the tone sounds when turning OFF the main
power of the machine. (Depending on the situations, the machine does
not startup quickly and the tone does not sound.)

Energy Saver Key

If the machine is idle for a certain period of time, the machine will enter the Auto Sleep mode to minimize energy consumption. Press
(Energy Saver) to cancel the Sleep mode and resume normal machine operations.
Upright Control Panel

Control Panel (Flat)

13
 Parts and Their Functions
This section provides you with the names and functions of all the parts of the machine.

External View
For the imageRUNNER ADVANCE C9280 PRO/C9270 PRO
The Duplex Color Image Reader Unit-F1 and Copy Tray-P1 are attached:

2 3
10
1

11

12

13
9

7 5 16
19
6 17

18 15 14

For the imageRUNNER ADVANCE C7270/C7260

The Duplex Color Image Reader Unit-F1 and Copy Tray-P1 are attached:
2

14
 1 USB Port (1) 12 USB Connector

Before You Start Using This Machine

Use the USB port to connect a USB device. Use a USB cable to connect the machine to a computer.

2 Control Panel 13 Left Cover

Includes the keys, touch panel display, and indicators required for Open this cover when clearing a paper jam inside the main unit.
operating the machine. (See “Control Panel and Touch Panel Display,”
on p. 18.) 14 Breaker
Detects excess current or leakage current.
3 Main Power Switch
Press to the “I” side to turn the power ON. (See “Control Panel and 15
Touch Panel Display,” on p. 18.) Test Button
Press this button to periodically test the circuit breaker.

4 Security Key (Optional) 16 LINE 4

For managing the use of the machine and preventing unauthorized
copies. Use this port to connect the Super G3 3rd/4th Line Fax Board to the
machine.

5 Multi-Purpose Tray 17 LINE 3

Use the multi-purpose tray to feed paper manually, and for loading
nonstandard paper stock, such as envelopes. Use this port to connect the Super G3 3rd/4th Line Fax Board to the
machine.

6 Main Unit’s Lower Right Cover 18 LINE 2

Open this cover when clearing a paper jam inside the main unit.
Use this port to connect the Super G3 2nd Line Fax Board to the
machine.
7 Main Unit’s Upper Right Cover
Open this cover when clearing a paper jam inside the main unit. 19 LINE 1
Use this port to connect a fax line to the machine.
8 Paper Drawer 3, 4
Holds up to 550 sheets of paper (20 lb bond (80 g/m2)).

9 Paper Drawer 1, 2 (Right/Left)

Holds up to 1,100 sheets of paper (20 lb bond (80 g/m2)).

10 LAN Port
Use a LAN cable to connect the machine to a network.

11 USB Port (2)

Use the USB port to connect external hard disks and other devices to
the machine.

15
 Parts and Their Functions

Internal View
THe Duplex Color Image Reader Unit-F1 and Copy Tray-P1 are attached to the imageRUNNER ADVANCE C9280 PRO/C9270
PRO.

16
 1 Front Cover 3 Toner Replacement Cover

Before You Start Using This Machine

Open this cover to clear a paper jam in the fixing transport unit. Open this cover to replace the toner cartridge.

2 Fixing Transport Unit 4 Toner Cartridge

Pull the fixing transport unit out to clear a paper jam. When toner runs out, pull out the toner cartridge, and replace it with
a new one.

17
 Control Panel and Touch Panel Display
This section provides you with the names and functions of all the parts of the control panel and touch panel display.

Upright Control Panel

1 2 3 4

19 5

18
6

17
8
9

16 15 14 13 12 11 10

1 Processing/Data Indicator 6 Numeric keys

Flashes or blinks green when the machine is performing operations, Press to enter numerical values.
and maintains a steady green light when fax data is stored in memory.
7 Clear key
2 Error Indicator Press to clear entered values or characters.
Flashes or lights if there is an error in the machine. When the Error
indicator flashes, follow the instructions that appear on the touch 8
panel display. When the Error indicator maintains a steady red light, Main Power Indicator
contact your local authorized Canon dealer. Lights when the main power is turned ON.

3 9 Edit Pen
Settings/Registration key
Press to specify settings/registration. Use when operating the touch panel display, such as to enter
characters. If you lose the edit pen, contact your local authorized
Canon dealer. Do not use an object with a sharp end on the control
4 Energy Saver key panel, such as a pencil or ballpoint pen, in place of the edit pen.
Press to set or cancel the Sleep mode. Lights when the machine enters
the Sleep mode. 10 Stop key
Press to stop a job in progress, such as a scan, copy, or fax (scanning
5 Counter Check key only) job.
Press to display the copy and print count totals on the touch panel
display. 11 Start key
Press to start an operation.

18
12 Reset key 17 Status Monitor/Cancel key

Before You Start Using This Machine

Press to restore the standard settings of the machine. Press to check the status of jobs or to cancel print jobs. Also, press to
check status of the machine, such as checking the amount of paper
13 remaining.
ID (Log In/Out) key
Press to log in/out when a login service such as Department ID
Management or SSO-H has been set. 18 Quick Menu key
Press to retrieve favorite functions stored in Quick Menu. Also, if you
14 are using authentication, Quick Menu set for each individual user can
Touch Panel Display be displayed.
The settings screen for each function is shown on this display. Eight
function keys are displayed by default.
19 Main Menu key
15 Press to return to the Main Menu screen, such as when you want to
Brightness Adjustment Dial switch functions.
Use to adjust the brightness of the touch panel display.

16 Volume Settings key

Press to display the screen for adjusting settings, such as the
transmission volume and fax sending/receiving alarm volume.

19
 Control Panel and Touch Panel Display

Control Panel (Flat)

20

19

3
4

5
6
18
7
8

17 16 15 14 13 12 11 10 9

1 Energy Saver key 7 Start key

Press to set or cancel the Sleep mode. Lights when the machine enters Press to start an operation.
the Sleep mode.
8 Edit Pen
2 USB Port Use when operating the touch panel display, such as to enter
Use the USB port to connect a USB device. characters. If you lose the edit pen, contact your local authorized
Canon dealer. Do not use an object with a sharp end on the control
3 panel, such as a pencil or ballpoint pen, in place of the edit pen.
Settings/Registration key
Press to specify settings/registration.
9 Main Power Indicator
4 Lights when the main power is turned ON.
Counter Check key
Press to display the copy and print count totals on the touch panel
display. 10 Error Indicator
Flashes or lights if there is an error in the machine. When the Error
5 indicator flashes, follow the instructions that appear on the touch
Clear key panel display. When the Error indicator maintains a steady red light,
Press to clear entered values or characters. contact your local authorized Canon dealer.

6 Stop key 11 Processing/Data Indicator

Press to stop a job in progress, such as a scan, copy, or fax (scanning Flashes or blinks green when the machine is performing operations,
only) job. and maintains a steady green light when fax data is stored in memory.

20
12 Reset key 17 Volume Settings key

Before You Start Using This Machine

Press to restore the standard settings of the machine. Press to display the screen for adjusting settings, such as the
transmission volume and fax sending/receiving alarm volume.
13 ID (Log In/Out) key
Press to log in/out when a login service such as Department ID 18 Status Monitor/Cancel key
Management or SSO-H has been set. Press to check the status of jobs or to cancel print jobs. Also, press to
check status of the machine, such as checking the amount of paper
14 remaining.
Numeric keys
Press to enter numerical values.
19 Quick Menu key
15 Press to retrieve favorite functions stored in Quick Menu. Also, if you
Touch Panel Display are using authentication, Quick Menu set for each individual user can
The settings screen for each function is shown on this display. Eight be displayed.
function keys are displayed by default.

20 Main Menu key

16 Brightness Adjustment Dial Press to return to the Main Menu screen, such as when you want to
Use to adjust the brightness of the touch panel display. switch functions.

21
 Control Panel and Touch Panel Display

Use Quick Menu

If functions that are frequently used are set in the Quick Menu beforehand, you can recall the function
by pressing (Quick Menu). If you are using a login service, Quick Menu screen set for each user
appears. To register a function in the Quick Menu, set the function and press [Register to Quick Menu]
from .

Logging In/Out
If you are managing the machine with a login service, such as Department ID Management or SSO-H
(Single Sign-On H), a log in screen appears. If the log in screen appears, enter the Department ID and
PIN or the user name and password  press (Log In/Out) or [Log In] on the screen. Press (Log
In/Out) or [Log Out] after you finish using the machine to log out.

Use Help

If (Help) is displayed on the top right of the function setting

screen, press (Help) to check the explanation of the function
or how to specify settings. Press to check the explanation of the
function or how to specify settings.

22
 Main Menu Screen Settings
You can specify settings for the displayed screen by pressing on the top right of the screen. To perform this procedure, log in to the machine as
an administrator.

Before You Start Using This Machine

• The items displayed when is pressed may differ, depending on the function.
• If authentication function is used, items displayed may differ or may not be
available, depending on the login user’s privileges.

Specifying the Main Menu Settings

You can set the number of buttons and the layout displayed on the Main Menu screen.
1. Press  [Main Menu Button Display Settings].
2. Press or to select the number of buttons and the layout to be displayed.
3. Select the function that appears on the list  change the order in which it is displayed.
4. Press [OK].

• Select the function that appears on the list and press [Up] or [Down] to change the order
in which it is displayed.
• You can place or delete one blank button space by pressing [Add Blank] or [Delete Blank],
respectively.
Example of Customized Screen

Top Buttons Settings

You can display up to two function shortcut buttons on the top of the screen.
1. Press  [Top Buttons Settings].
2. Select the shortcut button and the function to assign to it.
3. Press [OK].

If you do not want to select a function, press [Unassigned].

Example of Registration

23
 Main Menu Screen Settings

Setting the Main Menu Wallpaper

You can select the wallpaper for the Main Menu screen.
1. Press  [Main Menu Wallpaper Settings].
2. Select the wallpaper.
3. Press [OK].

Example of Customized Screen

Other Main Menu Settings

You can set whether the shortcut buttons for modes, such as changing the displayed language or
changing the paper settings for copying/printing are displayed on the Main Menu screen.
1. Press  [Other Main Menu Settings].
2. Specify the other settings.
3. Press [OK].

If <Display [Language/Keyboard Switch]> is set to ‘On’, appears on the Main Menu

screen.

If <Display [Settings/Reg.Shortcut]> is set to ‘On’, [Settings/Reg.Shortcut] appears on the

Main Menu screen.
From [Settings/Reg.Shortcut], you can select shortcut buttons to the setting screens for
[Auto Adjust Gradation], [Paper Settings], and [Paper Type Management Settings].
Example of Customized Screen
If <Display [Show All]> is set to ‘On’, [Show All] appears on the Main Menu screen.

For more information on [Language/Keyboard Switch], [Auto Adjust Gradation], [Paper

Settings], and [Paper Type Management Settings], see e-Manual > Settings/Registration.

24
 Changing Settings According to Your Needs

Before You Start Using This Machine

The Settings/Registration screen appears when you press (Settings/Registration) on the control panel.
The machine provides various settings that enable you to use it more conveniently and easily. You can register or change the settings according to your
needs. For more information, see e-Manual > Settings/Registration.

Preferences
You can specify basic settings for using the machine, such as changing the paper size to load, changing the default screen to display, setting the date
and time, setting the time it takes to enter the low power mode, and specifying the settings for connecting to a network.

Adjustment/Maintenance
You can specify settings for using the machine more comfortably, such as adjusting the density, adjusting the gradation, and cleaning the feeder.

Function Settings
You can specify and register settings for using each function more conveniently, such as registering shortcut buttons for the Copy function, setting
automatic redialing for the Fax function, and setting the maximum data size to send via e-mail.

Set Destination
You can register fax and e-mail destinations in the address book. In addition to registering frequently used destinations, you can also register multiple
destinations as a group, enabling you to send to those destinations at the same time. You can also register different types of destinations (e-mail and
file server) as a group.

Management Settings
You can set the administrator settings for managing the machine. This enables you to set an ID and password for each department, manage
confidential information, and count the number of pages printed for each ID. You can also register licenses and certificates.

25
 MEMO

26
Flow of Basic Operations

Flow of Basic Operations 2

How to Make a Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Things You Can Do with the Copy Functions . . . . . . . . . . . . . . . . . . . . . . . . 30

Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Things You Can Do with the Fax Functions . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Sending Scanned Data (E-Mail/I-Fax/File Servers) . . . . . . . . . . . . . . . . . . . 40

Things You Can Do with the Scan and Send Functions . . . . . . . . . . . . . . . 42

Storing Scanned Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Things You Can Do with the Scan and Store Functions . . . . . . . . . . . . . . . 48

Printing Stored Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Sending Stored Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Things You Can Do with the Access Stored Files Functions (File
Operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Things You Can Do with the Access Stored Files Functions (Print) . . . . 55

Things You Can Do with the Access Stored Files Functions (Send) . . . . 58

Operating the Machine from a Computer (Remote UI) . . . . . . . . . . . . . . . 60

Printing from a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

27
 How to Make a Copy
This section describes the flow of basic copy operations.
An optional product is required to use the Copy function.

1 2
Placing Originals Selecting Function

Place the original on the feeder or the platen glass. Select [Copy] from the Main Menu screen.

Press [Copy].
Placing originals in the feeder

Adjust the slide guides to fit the size of your originals. Neatly place
your originals with the side to be copied face up.

Copy Basic Features Screen is displayed.

Placing originals on the platen glass

Open the feeder/platen cover.

Place your originals face down.

You can set various copying functions. For more

information, see from p. 30 to p. 33 in this manual.

Gently close the feeder/platen cover.

• If a log in screen for Department ID Management or SSO-H appears, you must enter the applicable authentication information (ID, password/
PIN). If the Copy Card Reader-F1 is attached, first insert a control card.
• If a login service, such as Department ID Management or SSO-H has been set, press (Log In/Out) to log out.

28
3 4
Setting the Number of Copies Start Copying

Flow of Basic Operations

Enter the number of copies.
After specifying the settings, press (Start).

Press the numeric keys to enter the desired copy quantity (1 to 999).
Press (Start).

If you make a mistake when entering values, press If the following screen appears, press (Start) to
(Clear) enter the correct value. scan the next original. After all of the originals are
scanned, press [Start Copying].

The specified copy quantity appears on the screen,

as shown below.

When copying is complete, remove your originals.

29
 Things You Can Do with the Copy Functions
To use Copy functions, press [Copy] on the Main Menu screen. This section describes the functions you can use on the Copy Basic Features
screen and the [Options] (1/3) screen. The [Options] screen is divided into three screens. Pressing or on the bottom right of the
screen displays the next or previous screen. An optional product is required to use the Copy function.

4
3
5

2 6

1 7

Regular Copy Basic Features Screen

1 [Direct]/[Copy Ratio] 5 [Check Settings]

You can specify the copy ratio for a copy job. You can change You can check, edit, or clear the current copy settings.
the zoom ratio by reducing/enlarging a scanned document to
a preset paper size, or by entering a value to specify a desired 6 [Favorite Settings]
scan ratio. You can register frequently used copy settings. You can recall
the registered frequently used settings for future use.
2 [Select Color]
You can select the color mode for copying. 7 [Previous Settings]
You can recall the three most recent copy jobs, and make
3 [Select Paper] copies using the recalled copy settings.
You can select the paper size/type and the paper source.
You can also set the machine to automatically recognize the 8 Shortcuts to [Options]
original size and the copy ratio, and then copy. Press to select a [Options] mode. [Finishing], [2-Sided],
[Density], and [Original Type] are set as default.
4 [Copy Sample]
You can check the copy result of one set before making 9 [Interrupt]
multiple sets of copies. You can also copy a specified page. You can temporarily stop the current copy job and give
priority to a rush copy.

Quickly Make Settings and Copy

You can set the settings on the Regular Copy Basic
Features screen quickly by using the Express Copy
Basic Features screen. For instructions on displaying
the Express Copy Basic Features Screen, see e-Manual >
Settings/Registration.

30
 Flow of Basic Operations
2 3

1 4
12

11 5

10 9 8 7
[Options] 1/3

1 [Book 2 Pages] 7 [Original Type]

You can copy facing pages in a book onto separate sheets of Image quality for scanning is adjusted according to the type
paper. of original, such as [Text/Photo], [Map], [Printed Image],
[Photo Printout], or [Text].
2 [2-Sided]
You can make one-sided copies from two-sided originals, or 8 [Density]
make two-sided copies of your originals. Change the exposure. You can press to make the
exposure darker or to make the exposure lighter. You
[Finishing] can set the machine to automatically adjust the exposure.
3
You can collate copies in page order or into groups of the
same page. 9 [Different Size Originals]
You can staple the printed sheets. You can make copies of different size originals at the same
* To staple printed sheets, optional products are required. time without separating the documents. If the paper setting is
set to Auto, the machine automatically selects the appropriate
4 [Booklet] paper size.
You can layout the scanned documents to make a booklet.
You can also print a cover sheet or make a saddle stitch 10 [Job Build]
booklet. You can scan originals that are too many to be placed at once,
* To make a saddle stitch booklet, optional products are required. by dividing them into multiple batches. After all originals are
scanned, copying is started.
5 [Insert Sheets]
Press to insert blank sheets or chapter pages between 11 [N on 1]
specified pages. You can reduce multiple pages of the original to copy onto a
single page. You can also change the order of the page layout.
6 [Transparency Cover Sheets]
The machine automatically interleaves a sheet of 12 [Add Cover]
paper between each transparency when copying onto You can add covers.
transparencies.

31
 Things You Can Do with the Copy Functions
This section describes the functions you can use on the [Options] (2/3 and 3/3) screen of the Copy function. The [Options] screen is
divided into three screens. Pressing or on the bottom right of the screen displays the next or previous screen. An optional
product is required to use the Copy function.

2 3

1 4

12

11 5

10 9 8 7

[Options] 2/3

1 [Secure Watermark] 7 [Shift]

You can embed hidden text, such as “CONFIDENTIAL” in the This mode enables you to make copies with the entire image
background of copies. The embedded text appears when the shifted to the center or a corner. You can use the numeric keys
copies are printed, helping prevent unauthorized copying and to specify the location.
information leakage.

8 [Print Date]
You can copy the date (day, month, and year) onto the output.
2 [Document Scan Lock] You can specify the size, position, or direction of the date.
You can embed tracking information in copies. This increases
security by preventing unauthorized copies. 9 [Watermark]
This mode enables you to copy a watermark and user-defined
3 [Color Balance] text onto the output. You can specify the size, position, or
This mode enables you to make color balance adjustments. direction of the watermark.

4 [Adjust One-Touch Color] 10 [Page Numbering]

This mode enables you to make fine adjustments to the image You can copy with page numbers. You can also specify the
quality on copies. size, position, or direction of the page number.

5 [Erase Frame] 11 [Copy Set Numbering]

This mode enables you to erase shadows that appear when This mode enables you to print copy set numbers. You can
scanning various types of originals. You can also erase specify the size, position, or direction of the copy set number.
shadows of the punch holes.
12 [Sharpness]
6 [Gutter] This mode enables you to adjust image quality for copying.
This mode enables you to make copies with the entire original You can use this mode when you want to soften and sharpen
image shifted by a designated width to create a margin on the text, lines, or the outline of the image.
copies. You can set different width values for the each side of
the paper.

Functions with this mark require an optional product(s).

32
 How to Make a Copy

Flow of Basic Operations

2 3

1 4

10 5

9 8 7 6
[Options] 3/3

1 [Print & Check] 6 [Area Designation]

This mode enables you to confirm scanned images page by This mode enables you make copies of a designated area.
page before copying when you scan originals on the platen
glass. 7 [Superimpose Image]
This mode superimposes an image (image form) previously
2 [Nega/Posi] scanned, registers it in the memory of the machine, and then
This mode enables you to copy the original image with the places it on the image of the original.
hues and gradations inverted.
8 [Store in Mail Box]
3 [Repeat Images] You can store the scanned originals in the User Inbox. The
This mode enables you to repeatedly copy the entire original specified copy mode is also stored.
image in either the vertical or horizontal direction.
9 [Job Done Notice]
4 [Merge Job Blocks] Press to have the machine notify the user through e-mail
This mode enables you to scan multiple batches of originals when the copy job is done.
with different copy settings and copy them as one document.
10 [Mirror Image]
5 [Print on Tab] This mode enables you to copy the original image reversed, as
This mode enables you to copy onto the tabs on tab paper. if it were a reflection in a mirror.

33
 Sending a Fax
This section describes the flow of basic fax operations.
An optional product is required to use the Fax function.

1 2
Placing Originals Selecting Function

Place the original on the feeder or the platen glass. Select [Fax] from the Main Menu screen.

Press [Fax].
Placing originals in the feeder

Adjust the slide guides to fit the size of your originals. Neatly place
your originals with the side to be copied face up.

Fax Basic Features screen is displayed.

Placing originals on the platen glass

Open the feeder/platen cover.

Place your originals face down.

You can set various facsimile functions. For more

information, see from p. 36 to p. 39 in this manual.

Gently close the feeder/platen cover.

• If a log in screen for Department ID Management or SSO-H appears, you must enter the applicable authentication information (ID, password/
PIN). If the Copy Card Reader-F1 is attached, first insert a control card.
• If a login service, such as Department ID Management or SSO-H has been set, press (Log In/Out) to log out.
• The send settings for the last send job may be retained.
- To cancel the settings, press (Reset).
- The specified destinations are not retained.

34
3 4
Specify the destination. Start Sending the Fax

Flow of Basic Operations

Enter the fax number.
After specifying the settings, press (Start).

Enter the fax number using the numeric keys.

Press (Start).

If you want to enter two or more fax numbers, press

[OK]  enter the next destination.
If the following screen appears, press (Start)
to scan the next original. After all of the originals
are scanned, press [Start Sending].

You can specify the destination using the

one-touch buttons or [Address Book]. For more When sending is complete, remove your originals.
information on storing the destination, see
e-Manual > Fax.

After a job is sent, the send settings may be

retained except the specified destinations.
To cancel the settings, press (Reset).
To send other jobs with the same settings,
specify destinations for the jobs as the
destination specified for the previous job is not
retained.

35
 Things You Can Do with the Fax Functions
To use the Fax functions, press [Fax] on the Main Menu screen. This section describes the main functions on the Fax Basic Features screen. An
optional product is required to use the Fax function.

3 5
6

2 7

1 8

13

12 11 10 9

Fax Basic Features Screen

1 [Details] 7 Resolution
You can check the detailed information for the destination If the resolution is high, you can send fine text and images
selected from the Address Book. You can also change the new clearly. If the resolution is low, the data size becomes smaller
destination. and you can reduce the time it takes to send.

2 [Delete Dest.] 8 Scan Size

You can delete the displayed destination. You can select the original scanning size. If you press [Auto],
the machine automatically recognizes the size of the original
3 [Tone] when scanning.
Press when you want to directly call an extension line that is
connected to a PBX (Private Branch eXchange) which accepts 9 Register One-Touch Button
only tone signals. If you press [Tone], the letter <T> appears. Press to register destinations in one-touch buttons.

4 [PIN Code] 10 [Direct Send]

Press to enter the PIN (Personal Identification Number) code. Check that the recipient can receive the facsimile, and then
You can press this key only if [Option] is selected for PIN code start scanning the originals. You can directly send without
position. If [Prefix], [Suffix], or [Off ] is selected for PIN code storing the original in the memory.
position, this key is grayed out.
11 [On-Hook]
5 [To Remote Add. Book] When using the fax information service, you can perform
You can specify destinations registered in the one-touch operation, such as entering number while listening to the
buttons of a server machine by accessing from a client automated audio response from the speaker of the machine.
machine on the network.
12 [Address Book]
6 [Previous Settings] Press to select a destination from the Address Book. You can
You can recall the three most recent destinations or fax also register frequently used destinations in the Address Book.
settings. You can send a fax using the recalled destination or
settings. 13 One-Touch Buttons
Press to recall the destinations stored in a one-touch button.

36
2

Flow of Basic Operations

1
4
3

Screen for Specifying the Fax Destination

1 [Pause] 3 [Set Details]

Press to insert a pause of several seconds in the fax number Displayed when multiple lines are set to be used. Press to set
that you are dialing. If you insert a pause, the letter <p> the subaddress and password, or to select the telephone line
appears between the numbers, and the letter <P> appears to use for transmission.
at the end of the number. When dialing an overseas number,
insert a pause after the country code, and at the end of the 4 [Subaddress]
telephone number. You can send or receive fax documents with increased
security by attaching a subaddress and a password to your fax
2 [Backspace] transactions.
Press when you enter an incorrect number to delete the
number before the cursor.

Functions with this mark require an optional product(s).

37
 Things You Can Do with the Fax Functions
This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Fax function. The [Options] screen is divided
into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. An optional product is required
to use the Fax function.

2 3

1 4
12

11 5

10 9 8 7

[Options] 1/2

1 [Original Type] 8 [Sender Name (TTI)]

Image quality for scanning is adjusted according to the type You can register a department name or personal name in
of original, such as [Text], [Map], or [Photo]. advance, and show this on the destination fax machine.
* Set the Sender Name after specifying the destination.
2 [2-Sided Original]
Set to send two-sided originals. You can select [Book Type] or 9 [Job Build]
[Calendar Type]. You can scan originals that are too many to be placed at once,
by dividing them into multiple batches. After all originals are
3 [Book 2 Pages] scanned, sending is started.
You can scan facing pages, such as in a book one sheet at a
time. 10 [Density]
Change the exposure. You can press to make the
[Different Size Originals] exposure darker or to make the exposure lighter. You
4 can set the machine to automatically adjust the exposure.
You can scan originals of different size fed together in one
group.
11 [Sharpness]
[Erase Frame] This mode enables you to scan the originals with a sharper
5 or softer contrast. You can use this mode when you want to
This mode enables you to erase shadows that appear when
scanning various types of originals. You can also erase soften and sharpen text, lines, or the outline of the image.
shadows of the punch holes.
12 [Copy Ratio]
[Direct Send] Specify the desired zoom ratios. You can change the zoom
6 ratio by reducing/enlarging a scanned document to a preset
Check that the recipient can receive the facsimile, and then
start scanning the originals. You can directly send without paper size, or by entering a value to specify a desired scan
storing the original in the memory. ratio.

7 [Select Line] Functions with this mark require an optional product(s).

You can select the telephone line to use for sending a
facsimile.

38
 Flow of Basic Operations
2 3

1 4

[Options] 2/2

1 [Delayed Send] 3 [Finished Stamp]

This mode enables you to store a send job in memory, and You can print a stamp (approximately 1/8” (3 mm) in diameter)
have it sent at a later time. on the front side of scanned and sent originals.

2 [Preview] 4 [Job Done Notice]

This mode enables you to preview the scanned data of your Press to have the machine notify the user through e-mail
originals and to check the page count before sending a fax. when the fax job is done.
You can also delete a specified page.

39
 Sending Scanned Data (E-Mail/I-Fax/File Servers)
This section describes the flow of basic scan and send operations.
Depending on the file format, optional products are required to use the Scan function.

1 2
Placing Originals Selecting Function

Place the original on the feeder or the platen glass. Select [Scan and Send] from the Main Menu screen.

Press [Scan and Send].

Placing originals in the feeder

Adjust the slide guides to fit the size of your originals. Neatly place
your originals with the side to be copied face up.

Scan and Send Basic Features screen is displayed.

Placing originals on the platen glass

Open the feeder/platen cover.

Place your originals face down.

You can set various send functions. For more

information, see from p. 42 to p. 45 in this manual.

Gently close the feeder/platen cover.

• If a log in screen for Department ID Management or SSO-H appears, you must enter the applicable authentication information (ID,
password/PIN). If the Copy Card Reader-F1 is attached, first insert a control card.
• If a login service, such as Department ID Management or SSO-H has been set, press (Log In/Out) to log out.
• The send settings for the last send job may be retained.
- To cancel the settings, press (Reset).
- The specified destinations are not retained.

40
3 4
Specify the Destination Start Sending

Flow of Basic Operations

Press [Address Book]  select destination  press [OK]. After specifying the settings, press (Start).

Press [Address Book]. Press (Start).

If you are sending to only one destination, select a destination. If you

are sending to multiple destinations, select the destinations  press If the following screen appears, press (Start)
[OK]. to scan the next original. After all of the originals
are scanned, press [Start Sending].

For more information on storing the destination

in the address book, see e-Manual > Scan and
Send.

When sending is complete, remove your originals.

You can specify the destination using the one-

touch buttons or frequently used settings. Also, After a job is sent, the send settings may be
if you want to send to a new destination not retained except the specified destinations.
yet stored, press [New Destination]  enter the To cancel the settings, press (Reset).
destination. To send other jobs with the same settings,
specify destinations for the jobs as the
destination specified for the previous job is not
retained.

41
 Things You Can Do with the Scan and Send Functions
To use the Send functions, press [Scan and Send] on the Main Menu screen. This section describes the main functions on the Scan and
Send Basic Features screen. Depending on the file format, optional products are required to use the Scan function.

2
3

1 3

5 4

Scan and Send Basic Features Screen

1 [Address Book] 4 [Send to Myself]

Press to select a destination from the Address Book. You You can specify your own e-mail address as the destination.
can also register frequently used e-mail, I-fax, or file server The administrator can restrict general users to send e-mail
destinations in the Local Address Book. only to their addresses.

2 [One-Touch] 5 [Specify Destinations]

If a frequently used destination is stored in a one-touch Press to display the methods for specifying destinations or the
button, you can specify the destination quickly. Press [To destination list.
Remote Add. Book] to specify destinations registered in the
one-touch buttons of a server machine by accessing from a 6 [Personal Folder]
client machine on the network. You can specify your personal folder as the destination. You
need to specify settings before using personal folders. The
3 [New Destination] administrator can restrict destination for file transmission to
Press to specify a new destination not stored in the Address the operator’s personal folder.
Book or one-touch buttons.

42
 Flow of Basic Operations
1

2
3
4
5
6

9 8 7

Scan and Send Basic Features Screen (Destination Set)

1 [Previous Settings] 6 [File Format]

You can recall the three most recent destinations or send If you are sending to an e-mail address or file server, you can
settings. You can send using the recalled destination or specify the file format. You can select from PDF, XPS, OOXML
settings. (pptx, docx), JPEG, or TIFF.

2 [Favorite Settings] 7 [Cc Bcc]

You can register frequently used destination and settings. You In addition to the destination for the documents, you can
can recall the registered frequently used settings for future specify e-mail address destinations for the Cc and Bcc
use. addresses.

3 [Select Color] 8 [Delete Dest.]

You can select the Full Color, Grayscale, or Black-and-White You can delete the selected destination from the destination
mode. You can also set the machine to automatically select a list.
color mode according to the original.
9 [Details]
4 [Resolution] You can check the detailed information for the destination
If the resolution is high, you can send fine text and images selected from the destination list. You can also change the
clearly. If the resolution is low, the data size becomes smaller new destination.
and you can reduce the time it takes to send.

5 [Scan Size]
You can select the original scanning size. If you press [Auto
Size], the machine automatically recognizes the size of the
original when scanning.

43
 Things You Can Do with the Scan and Send Functions
This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Scan and Send function. The [Options] screen
is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. Depending on the file
format, optional products are required to use the Scan function.

2 3

1 4

9 8 7 6

[Options] 1/2

1 [Original Type] 6 [Copy Ratio]

Image quality for scanning is adjusted according to the type Specify the desired zoom ratios. You can change the zoom
of original, such as [Text], [Map], or [Photo]. ratio by reducing/enlarging a scanned document to a preset
paper size, or by entering a value to specify a desired scan
2 [2-Sided Original] ratio.
Set to send two-sided originals. You can select [Book Type] or
[Calendar Type]. 7 [Sharpness]
This mode enables you to scan the originals with a sharper
3 [Book 2 Pages] or softer contrast. You can use this mode when you want to
You can scan facing pages, such as in a book one sheet at a soften and sharpen text, lines, or the outline of the image.
time.
8 [Job Build]
[Different Size Originals] You can scan originals that are too many to be placed at once,
4
You can scan originals of different size fed together in one by dividing them into multiple batches. After all originals are
group. scanned, sending is started.

5 [Erase Frame] 9 [Density]

This mode enables you to erase shadows that appear when Change the exposure. You can press to make the
scanning various types of originals. You can also erase exposure darker or to make the exposure lighter. You
shadows of the punch holes. can set the machine to automatically adjust the exposure.

44
 Useful Send Functions (Last Page)

Flow of Basic Operations

2 3

1 4

8 7 6
7

[Options] 2/2

1 [Delayed Send] 5 [E-Mail Priority]

This mode enables you to store a send job in memory, and You can set a priority level when sending e-mail.
have it sent at a later time. You can specify from the current
time to 23:59. 6 [Reply-to]
You can specify a reply-to address when sending an e-mail or
2 [Preview] I-fax.
This mode enables you to preview the scanned data of your
originals and to check the page count before sending your 7 [Subject/Message]
document. You can also delete a specified page. You can specify a subject and enter a message when sending
an e-mail or I-fax. If you do not specify a subject, it will be
3 [Finished Stamp] specified automatically.
You can print a stamp (approximately 1/8” (3 mm) in diameter)
on the front side of scanned and sent originals. 8 [File Name]
If you set PDF(OCR), XPS(OCR), or OOXML(OCR) as the file
4 [Job Done Notice] format, you can set [Auto (OCR)] to ‘On’ to automatically
Press to have the machine notify the user through e-mail extract the first text block in the document for use as its
when the send job is done. filename.

45
 Storing Scanned Data
This section describes the flow of basic Scan and Store operations. It also describes an example of how to store scanned data in a mail
box. Depending on the file format, optional products are required to use the Scan function.

1 2
Placing Originals Selecting Function

Place the original on the feeder or the platen glass. Select [Scan and Store] from the Main Menu screen.

Press [Scan and Store].

Placing originals in the feeder

Adjust the slide guides to fit the size of your originals. Neatly place
your originals with the side to be copied face up.

Select [Mail Box] from the screen where you can select the type of
storage location.

Placing originals on the platen glass

Open the feeder/platen cover.

Place your originals face down.

Gently close the feeder/platen cover.

• If a log in screen for Department ID Management or SSO-H appears, you must enter the applicable authentication information (ID, password/
PIN). If the Copy Card Reader-F1 is attached, first insert a control card.
• If a login service, such as Department ID Management or SSO-H has been set, press (Log In/Out) to log out.

46
3 4
Select Storage Start Scanning

Flow of Basic Operations

Specify the mail box that you want to store the file in.
After specifying the settings, press (Start).

Select the desired mail box.

Press (Start).

You may need to enter a PIN when specifying the mail box.

Press [Scan]. If the following screen appears, press (Start)

to scan the next original. After all of the originals
are scanned, press [Start Storing].

The Scan screen is displayed.

You can set various scan functions. For more

information, see from p. 48 to p. 49 in this
manual.
When scanning is complete, remove your originals.

47
 Things You Can Do with the Scan and Store Functions
To scan the original and store it, press [Scan and Store] on the Main Menu screen. This section describes the functions you can use on the
Scan and Store Basic Features screen and the [Options] screen. If you press [Scan] after selecting the storage location, the screen below
appears. Depending on the file format, optional products are required to use the Scan function.

2 4

1 5
6
11
7

10 9 8

Scan Screen

1 [Select Color] 7 [Restore Default Set.]

You can select the Full Color or Black mode. You can also set This mode is useful if you want to clear all settings and reset
the machine to automatically select a color mode according the settings. All settings are cleared.
to the original.
8 [2-Sided Original]
2 [Resolution] Set to scan two-sided originals. You can select [Book Type] or
If the resolution is high, you can store fine text and images [Calendar Type].
clearly. If the resolution is low, the data size becomes smaller.
9 [Density]
3 [Direct]/[Copy Ratio] Change the exposure. You can press to make the
This mode enables you to change the copy ratio by enlarging/ exposure darker or to make the exposure lighter. You
reducing a copy to a preset paper size, or by entering a value can set the machine to automatically adjust the exposure.
to specify a desired copy ratio.
10 [File Name]
4 [Scan Size] You can specify a file name for the data to be scanned.
You can select the original scanning size. If you press [Auto],
the machine automatically recognizes the size of the original 11 [Original Type]
when scanning. Image quality for scanning is adjusted according to the type
of original, such as [Text/Photo], [Map], [Printed Image],
5 [File Format] [Photo Printout], or [Text].
You can set a file format, such as a PDF format to the scanned
document so that it can be accessed from your computer.

6 [Favorite Settings]
You can register frequently used scan settings. You can recall
the registered frequently used settings for future use. The available functions may differ, depending on the storage
location.

48
 Flow of Basic Operations
2 3

1 4

9 5

8 7 6

[Options]

1 [Book 2 Pages] 6 [Nega/Posi]

You can scan facing pages, such as in a book one sheet at a This mode enables you to scan and record the original image
time. by inverting the hues and gradations.

2 [Booklet Scan] 7 [Job Build]

You can scan with booklet settings. You can scan originals that are too many to be placed at once,
by dividing them into multiple batches. After all originals are
3 [N on 1] scanned, storing is started.
You can scan multiple pages of the original and reduce the
size of the images to fit onto a single page. You can also 8 [Area Designation]
change the order of the layout. This mode enables you to frame areas to scan/copy, or areas
to blank out in the scanned image.
4 [Erase Frame]
This mode enables you to erase shadows that appear when 9 [Different Size Originals]
scanning various types of originals. You can also erase You can scan originals of different size fed together in one
shadows of the punch holes. group.

5 [Sharpness]
This mode enables you to adjust image quality for copying.
You can use this mode when you want to soften and sharpen
text, lines, or the outline of the image.
The available functions may differ, depending on the storage
location.

49
 Printing Stored Data
This section describes the flow of basic Access Stored Files operations. The procedure for printing files stored in a mail box is used here
as an example.

1 2
Selecting Function Select Storage

Select [Access Stored Files] from the Main Menu screen. Specify the storage location for the file.

Press [Access Stored Files]. Select [Mail Box] from the Storage Selection screen.

Select the desired mail box.

You may need to enter a PIN when specifying the mail box.

• If a log in screen for Department ID Management or SSO-H appears, you must enter the applicable authentication information (ID, password/
PIN). If the Copy Card Reader-F1 is attached, first insert a control card.
• If a login service, such as Department ID Management or SSO-H has been set, press (Log In/Out)to log out.

50
3 4
Select File Start Printing

Flow of Basic Operations

Select the file that you want to print  press [Print]. After specifying the settings, press [Start Printing].

Select the file to print. Press [Start Printing].

Press [Print].
You can set various print settings on the screen
displayed when [Change Print Settings] is pressed.
For more information, see from p. 55 to p. 57 in this
manual.

The Print screen is displayed.

When printing is complete, the display returns to the

Mail Box Selection screen.

51
 Sending Stored Data
This section describes the flow of basic Access Stored Files operations. The procedure for sending a file stored in a mail box is used here
as an example.

1 2
Selecting Function Select Storage

Select [Access Stored Files] from the Main Menu screen. Select [Mail Box].

Press [Access Stored Files]. Select [Mail Box] from the Storage Selection screen.

Select the desired mail box.

You may need to enter a PIN when specifying the mail box.

• If a log in screen for Department ID Management or SSO-H appears, you must enter the applicable authentication information (ID, password/
PIN). If the Copy Card Reader-F1 is attached, first insert a control card.
• If a login service, such as Department ID Management or SSO-H has been set, press (Log In/Out) to log out.

52
3 4
Select File Start Sending

Flow of Basic Operations

Select the file that you want to send  press [Send]. Specify the destination  press [Start Sending].

Select the file to send. Press [Address Book].

Select the destinations  press [OK].

Press [Send].

Press [Start Sending].

You can set various send functions. For more

information, see p. 58 to p. 59 in this manual.

53
 Things You Can Do with the Access Stored Files Functions (File Operation)
To perform various operations on stored files, press [Access Stored Files] on the Main Menu screen. This section describes the functions
you can use to edit files stored in a mail box. Select the file that you want to edit from the list of stored files, press [Edit File], and the
following screen is displayed.

9 10

1 3

8 7 6 5 4 15 14 13 12 11

File Selection Screen Edit File Screen

1 [Clear Selection] 9 [Delete]

Press to cancel the selection of a file. For a mail box, if you You can delete stored files. You can erase unnecessary files
cancel a selection, this switches to [Select All (Max 100 Files)]. and arrange the storage location.

2 List/Thumbnail 10 [Merge Multiple Files]

Press to select view settings of the files stored in a mail box. You can combine multiple files in the mail box into one file.
Then you can print the combined files as one file.
3 [Print List]
You can print a list of files stored in a mail box. 11 [Insert Pages]
You can insert a specified file from the mail box in front of the
4 [Print] specified page of another file from the same mail box.
Press to display the Print Settings screen.
12 [Delete Pages]
5 [Send] This mode enables you to erase specified page from a file that
Press to send a file stored in the mail box. is stored in a mail box.

6 [Edit File] 13 [Add Files (Scan and Store)]

Press to display the menu for adding or deleting a file, or You can scan the original and store the new file in the selected
displaying the detailed information of a file. storage location.

7 [Display Image] 14 [Change File Name]

This mode enables you to preview the stored file and check You can change a file name.
the page count.
15 [Move/Duplicate]
8 [Details] You can move or duplicate files stored in the mail box.
You can check the detailed information of the stored file.

The available functions may differ, depending on the storage

location.

54
 Things You Can Do with the Access Stored Files Functions (Print)
This section describes the functions on the Print Settings screen that you can use when printing stored files. If you select the file that
you want to print from the list of stored files and press [Print], the following screen is displayed. Optional products are required to
print PDF/XPS files.

Flow of Basic Operations

4
3
2 5
14
6
1

7
8

13 12 11 10 9

Print Screen
Print Settings Screen

1 [Select Color] 9 [Start Printing]

You can select color mode for printing. Press to start printing.

2 [Select Paper] 10 [Change No. of Copies]

You can select the paper size/type and the paper source. You Press to set the number of prints when multiple files are
can also set the machine to automatically select the paper size selected.
to match the size of the stored original. * Displayed only when print settings have not been changed.

3 [Print Sample] 11 [Store Settings]

You can check the print result of one set before making Press to store the print settings.
multiple sets of prints. You can also print a specified page. * Displayed only when using the Mail Box. Cannot be used when
multiple files are selected.

4 [Restore Settings]/[Change Print Settings]

You can change or restore the print settings. 12 [2-Sided Printing]
This mode enables you to print successive pages of a stored
file on both sides of a sheet of paper.
5 [Favorite Settings]
This mode enables you to register frequently used print [Finishing]
13
settings. You can recall the registered frequently used settings You can collate prints in page order or into groups of the same
for future use. page. You can staple the printed sheets.
* To staple printed sheets, optional products are required.
6 [Merge Files and Print]
Press to merge multiple files and print as one file. This key is 14 Print Range
displayed only when multiple files are selected. You can set the print range using [All Pages] or [Specify Pages].

7 [Delete File After Printing]

Press to have a file automatically deleted after it is printed.

8 [Restore Default Set.] The available functions may differ, depending on the storage
Press to cancel all settings. location.

55
 Things You Can Do with the Access Stored Files Functions (Print)
This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Access Stored Files function. The [Options]
screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen.

2 3 13
1
4
12
11 5

10 9 8 7 15 14

[Options] (Mail Box)

1 [Add Cover] 9 [Page Numbering]

You can add covers. You can print with page numbers. You can also specify the
size, position, or direction of the page number.
2 [Insert Sheets]/[Job Separator]
Press to insert blank sheets or chapter pages between
specified pages. When multiple files are selected, job 10 [Secure Watermark]
separator sheets are inserted. You can embed hidden text, such as “CONFIDENTIAL” in the
background of prints. The embedded text appears when the
3 [Booklet] copies are printed, helping prevent unauthorized copying and
You can layout the files to print a booklet. You can also print a information leakage.
cover sheet or make a saddle stitch booklet.
* To make a saddle stitch booklet, optional products are required.
11 [Document Scan Lock]
4 [Shift] You can embed tracking information in prints. This increases
You can shift the position of the image to print to the desired security by preventing unauthorized copies.
position.
12 [Superimpose Image]
5 [Gutter] This mode superimposes an image (image form) previously
This mode enables you to print with the entire original image scanned, registers it in the memory of the machine, and then
shifted by a designated width to create a margin on the prints. combines it with the file to print.
You can set different width values for the each side of the
paper. 13 [Print on Tab]
Load tab paper in the multi-purpose tray or paper drawer 2,
6 [Print Date] and you can print onto the tabs using the Print on Tab mode.
This mode enables you to print the date onto the output. You
can specify the size, position, or direction of the date. 14 [Adjust One-Touch Color]
You can make prints by selecting the look of the image with
7 [Watermark] just one touch of a key.
This mode enables you to print a watermark and user-defined
text onto the output. You can specify the size, position, or 15 [Color Balance]
direction. You can make fine adjustments to the color by varying the
relative strength and density of yellow, magenta, cyan, and
8 [Copy Set Numbering] black. The color adjustments that you make can be stored and
This mode enables you to print copy set numbers. You can recalled for future use.
specify the size, position, or direction of the copy set number.

Functions with this mark require an optional product(s).

56
 Flow of Basic Operations
2 3 9
1 4

8 7 6 5 11 10

[Options]
(Advanced Box, the Advanced Box of Another Machine on the Same Network, Memory Media)

1 [Resolution] 7 [Booklet]
If the resolution is high, you can print fine text and images This mode enables you to print documents in such a way that
clearly. the prints are made into a booklet.
* To make a saddle stitch booklet, optional products are required.

2 [Halftones] 8 [N on 1]
You can select the adjustment methods to use when printing You can scan a file with multiple pages and reduce the size of
with halftones. the pages to print onto a single page. You can also specify the
order in which to print.

3 [Match Paper Size] 9 [Enlarge/Reduce]

You can enlarge/reduce a file image to match the paper size. You can set the machine to enlarge or reduce data from JPEG
or TIFF image files to fit the desired paper size.

4 [Enlarge Print Area] 10 [Print Position]

You can set the blank borders at each side of the page to 0” (0 You can select whether to print JPEG and TIFF image data
mm), and print all the way to the edges of the page. centrally or in the top left, or specify to set the print position
automatically.

5 [Password to Open a Doc.] 11 [Image Orientation]

You can print password protected PDF files by entering the You can set the machine to compare the size of JPEG and
password required to open them. TIFF image data and automatically change the orientation of
the image to fit the desired paper size, or you can specify the
orientation of the image manually for printing.

6 [Print Comments]
You can print the PDF file and all the comments.

The available functions may differ, depending on the file format.

57
 Things You Can Do with the Access Stored Files Functions (Send)
This section describes things you can do when sending a file stored in a mail box, and the modes available on the [Options] screen. Select the
file that you want to send from the list of stored files, press [Send], and the following screen is displayed. An optional product is required to
use the Fax function.

3
2
8
1 9

6 10

7 11

12

5 4

Send Basic Features Screen (Access Screen for Specifying the Destination
Stored Files) (Access Stored Files)

1 [Address Book] 7 [Details]

Press to select a destination from the Address Book. You can You can check the detailed information for the destination
also register frequently used e-mail, I-fax, file server, or fax selected from the address list. You can also change a new
destinations in the Local Address Book. destination.

2 [One-Touch] 8 File Format

If a frequently used destination is stored in a one-touch If you are sending to an e-mail address or file server, you
button, you can specify the destination quickly. Press [To can specify the file format. You can select from PDF, XPS,
Remote Add. Book] to specify destinations registered in the OOXML(pptx, docx), JPEG, or TIFF.
one-touch buttons of a server machine by accessing from a
client machine on the network. 9 [Delete File After Sending]
Press to delete certain pages from a file.
3 [New Destination]
This mode enables you to specify a new destination not stored 10 [Delete Dest.]
in the Address Book or one-touch buttons. Press to delete a destination displayed in the destination list.

4 [Send to Myself] 11 [Cc Bcc]

You can specify your own e-mail address as the destination. Press to specify e-mail address destinations for the Cc and Bcc
The administrator can restrict general users to send e-mail addresses.
only to their addresses.
12 [Start Sending]
5 [Specify Destinations] Press to start sending.
Press to display the methods for specifying destinations or the
destination list.

6 [Personal Folder]
You can specify your personal folder as the destination. You
need to specify settings before using personal folders. The
administrator can restrict destination for file transmission to
the operator’s personal folder.

58
 Flow of Basic Operations
2 3

1 4

7 6
7

[Options]

1 [Delayed Send] 5 [E-Mail Priority]

This mode enables you to store a send job in memory, and You can set a priority level when sending e-mail.
have it sent at a later time.
6 [Reply-to]
2 [Job Done Notice] You can specify a reply-to address when sending an e-mail or
Press to have the machine notify the user through e-mail I-fax.
when the send job is done.
7 [Subject/Message]
3 [File Name] You can specify a subject and enter a message when sending
If you set PDF(OCR), XPS(OCR), or OOXML(OCR) as the file an e-mail or I-fax. If you do not specify a subject, it will be
format, you can set [Auto (OCR)] to ‘On’ to automatically specified automatically.
extract the first text block in the document for use as its file
name.

4 [Sender Name (TTI)]

You can register a department name or personal name in
advance, and show this on the destination fax machine.
* Set the Sender Name after specifying the destination.

59
 Operating the Machine from a Computer (Remote UI)
The Remote UI (User Interface) is preinstalled software in the machine that enables you to access the machine’s functions by using your
computer’s Web browser. For example, the Remote UI enables you to access the machine to check job status, execute jobs, and specify various
settings.
To be able to use the Remote UI, all you need is a Web browser and a
network connection between your computer and the machine.

The Remote UI Is Useful in the Following Situations:

If you want to check the job status
If you want to edit Address Book from your computer
If you want to check the remaining amount of paper or toner from your seat

To enable the Remote UI:

• Log in as the administrator  specify the following settings.
1. Press (Settings/Registration).
2. Press [Management Settings]  [License/Other]  [Remote UI].
3. Press [On]  [OK].
4. Turn OFF the main power of the machine, and then turn ON the main power again.
• The [Remote UI] setting is made effective only after turning the machine’s main power OFF, and then ON. For instructions on turning
ON/OFF the machine, see p.12 in this manual.

60
 Remote UI (Last Page)

1 2
Accessing the Remote UI from a Web Checking the Job Status and Specifying

Flow of Basic Operations

Browser. the Settings

Access the Remote UI from a Web browser. Check the job status and specify the settings.

Enter the IP address of the machine in the address bar of the Web
browser. To check the job status:

Click [Status Monitor/Cancel].

Press [ENTER] on the keyboard.

To specify the settings:

To login as the administrator, enter the System
Manager ID and System PIN  click [Administrator Click [Settings/Registration].
Login].

To login as a general user, click [General User Login].

If the Log In screen is displayed, enter the user name

and password  click [Log In].

If a login service, such as Department ID

Management or SSO-H has been set, enter the
appropriate login information.

61
 Printing from a Computer
If you install a printer driver in your computer, you can use the machine to print data created using application software. This section describes
the flow of basic operations to print data from your computer.

1 2
Display Print Settings Screen Display Properties Screen of Printer
Driver

Select [Print] from the [File] menu. Select the printer to use.

From the [File] menu in the application software, click [Print]. Select the printer to use in [Printer]  click [Properties].

The print dialog box is displayed.

The properties screen of the printer driver appears.

The default setting for [Print Style] is [2-sided

printing]. However, for some driver versions,
[1-sided printing] is the default setting.

• Printing methods may differ, depending on the applications you are using. For details, see the instruction manuals provided with the
application software.
• The screens may differ, depending on the operating system, and the type and version of the printer driver you are using.

62
 * A printer driver is software required for printing from application software.

3 4
Specify Print Settings Start Printing

Flow of Basic Operations

Specify the print settings. After specifying the settings, click [OK].

Specify the desired settings  click [OK]. Click [OK].

When printing is complete, collect the output.

To display detailed descriptions for each print
setting, click [Help] on the bottom right of the
Properties screen.

The print job status can be checked from the

Remote UI. For more information, see p. 61 in
this manual.

63
 MEMO

64
Routine Maintenance

Routine Maintenance 3
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Loading Paper into a Paper Drawer • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 66
Adjusting a Paper Drawer to Hold a Different Paper Size• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 70
Loading Pre-Punched Paper • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 72
Loading Transparencies • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 72
Loading Tab Paper • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 73
Loading Paper into the Paper Deck Unit-C1/POD Deck Lite-A1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 77
Loading Paper into the Multi-drawer Paper Deck-A1 (Optional)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 89
Loading Paper into the Document Insertion Unit-H1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 98
Loading Paper into the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • 102

Replacing the Stamp Cartridge

(Duplex Color Image Reader Unit-F1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Replacing the Staple Cartridge (For Optional Products) . . . . . . . . . . . . 107

Replacing the Staple Cartridge in the Stapler Unit (Staple Finisher-K1/Booklet Finisher-K1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 107
Replacing the Staple Cartridge in the Saddle Stitcher Unit (Booklet Finisher-K1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 110
Replacing the Staple Cartridge in the Stapler Unit (Staple Finisher-L1/Booklet Finisher-L1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 114
Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-L1) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 117

Removing Staple Waste (Staple Finisher-K1/Booklet Finisher-K1) . . . 120

Removing Punch Waste (Puncher Unit-BF1) . . . . . . . . . . . . . . . . . . . . . . . 122

Removing Punch Waste (External 2/3 Hole Puncher-A1) . . . . . . . . . . . . 124

Removing Trim Waste (Inner Booklet Trimmer-A1) . . . . . . . . . . . . . . . . . 126

Replacing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Routine Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Platen Glass and Underside of the Feeder • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 136
Manual Feeder Cleaning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 137
Automatic Feeder Cleaning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 139
Wire Cleaning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 140
Roller Cleaning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 141
Drum Cleaning • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 142
Cleaning the Touch Panel Display • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 143

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

65
 Loading Paper
This section describes how to load paper.

Loading Paper into a Paper Drawer

If the selected paper runs out, or the selected paper drawer runs out of paper during printing, a screen prompting you to load
paper appears on the touch panel display.
Follow the procedure below to load paper into the paper drawers.

When handling paper, take care not to cut yo ur hands on the edges of the paper.

• A screen prompting you to load paper also appears if the selected paper drawer is not fully inserted into the machine. Make
sure that the paper drawer is properly in place.
• Do not load the following types of paper into the Paper Drawer (Right/Left). Doing so may cause a paper jam.
• Severely curled or wrinkled paper
• Thin straw paper
• Heavy paper (more than 80 lb cover (220 g/m2))
• Paper which has been printed on using a thermal transfer printer
• The reverse side of paper which has been printed on using a thermal transfer printer
• Coated paper
• Textured paper
• Tracing paper
• Tab paper
• Labels
• Envelopes
• Do not load the following types of paper into the Paper Drawer 3 and 4. Doing so may cause a paper jam.
• Severely curled or wrinkled paper
• Thin straw paper
• Heavy paper (more than 80 lb cover (220 g/m2))
• Paper which has been printed on using a thermal transfer printer
• The reverse side of paper which has been printed on using a thermal transfer printer
• Coated paper
• Textured paper
• Tracing paper
• Labels
• Envelopes
• Make sure that you fan the sheets of paper well before placing them. Thin paper, recycled paper, pre-punched paper, heavy
paper, transparencies, and tab papers should be fanned particularly well before loading it.
• Never place paper or any other items in the empty part of the drawer next to the paper stack. Doing so may cause paper jams.
• When you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. (Printing and
stapling resume after you clear the paper jam.)

• Register the size and type of the loaded paper in [Paper Settings] in [Preferences] (Settings/Registration).
• You can use custom paper sizes. For more information, see e-Manual > Settings/Registration>Registering/Editing/Deleting
Custom Paper Sizes.
• You can name, register, and edit custom paper types. For more information, see e-Manual > Settings/Registration>Registering/
Editing Custom Paper Types.
• The following paper sizes can be loaded into the Paper Drawer (Right/Left), and Paper Drawer 3 and 4:
• Paper Drawer (Right/Left): LTR
• Paper drawer 3 and 4: 13” x 19”, 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, and custom size (5 1/2” x 7 1/8” to 13” x 19 1/4” (139.7 mm x 182
mm to 330.2 mm x 487.7 mm))
• The paper size of the paper deck is fixed to LTR. For instructions on changing the paper size that can be loaded in the Paper
Deck Unit-C1, contact your local authorized Canon dealer.
• For more information on the paper types that can be loaded in paper drawers, see e-Manual > Basic Operations.
• If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load
the correct paper. If you select a different paper source, the remaining prints are made after you press [OK].
• Press [Cancel] to cancel printing.

66
 Open the paper drawer.

1 1. Press the open button on

the paper drawer in which
you want to load paper.
2. Grip the handle, and pull
out the paper drawer until it
stops.
2

Routine Maintenance
1

Paper Drawer (Right/Left)

2
1

Paper Drawer 3 and 4

Prepare the paper to load.

2 Open the packaging for the

paper, and remove the paper
stack.

• For high-quality printouts, use paper recommended by Canon.

• Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.

67
 Load the paper stack into the paper drawer.

3 1, 2
1. Make sure that the paper
size plate of the paper
drawer matches the size
of the paper loaded in the
paper drawer.
2. Load the paper stack against
the right wall of the paper
drawer.
3 3. Gently push the paper
drawer back into the
machine until it clicks into
place in the closed position.
Paper Drawer (Right/Left)

1, 2

Paper Drawer 3 and 4

When returning the paper drawer to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

68
• Paper which is curled must be straightened out before loading it into the paper deck unit.
• You will not be able to make copies or print if you load paper that exceeds the loading limit mark ( ), or if the paper drawer
is not completely pushed into the machine.
• Make sure that the height of the paper stack does not exceed the loading limit mark ( ).
• Always check that the paper drawers are in place.

• When loading paper into the paper drawer for the first time, set the paper size dial to match the paper size being loaded. (See
“Adjusting a Paper Drawer to Hold a Different Paper Size,” on p. 70.)
• Paper Drawer (Right/Left) hold approximately 1,100 sheets of paper (20 lb bond (80 g/m2)).

Routine Maintenance
• The number of sheets that can be loaded in the Paper Drawer 3 and 4 is 550 sheets (20 lb bond (80 g/m2)).
• If there are instructions on the paper package about which side of the paper to load, follow those instructions.
• When the paper is loaded into the paper drawer, the side facing down is the one printed on.
• If problems, such as poor print quality or paper jams occur, try turning the paper stack over and reloading it.
• For more information on the print direction of preprinted paper (paper which has logos or patterns already printed on it), see
e-Manual > Copy.
• Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight.
• If paper runs out and printing is stopped, load a new paper stack. Printing restarts after the new paper stack is loaded.

• If you print on the paper which has absorbed moisture, steam may come out from the output area of the machine. This is
because the moist on the paper evaporates when the high temperature is applied when a toner is fixed to the paper. It is not a
malfunction. (This especially happens in low room temperature.)

69
Adjusting a Paper Drawer to Hold a Different Paper Size
If you want to load a different size paper into a paper drawer, follow the procedure described below to adjust the paper drawer
guides.

When handling paper, take care not to cut your hands on the edges of the paper.

Adjusting a Paper Drawer

Remove the paper loaded in the paper drawer.

1 3
1. Press the open button on
the paper drawer for which
you want to adjust the paper
size.
2. Grip the handle, and pull
out the paper drawer until it
stops.
2 3. Remove all of the remaining
paper.
1

Adjust the position of the paper drawer guides.

2 1
1. Slide the left guide while
squeezing it on the top to
align it with the mark for the
desired paper size.
2. Slide the front guide while
1 squeezing it on the top to
align it with the mark for the
desired paper size.

2
2

Slide the guides until they click into place. If the left guide and front guide are not aligned correctly, the
paper size will not correctly appear on the touch panel display. It is also necessary to adjust the guides
correctly to avoid causing a paper jam, dirty prints, or making the inside of the machine dirty.

70
 Load the appropriate size paper into the paper drawer.

3 1, 2
1. Make sure that the paper
size setting of the paper
drawer matches the size
of the paper to load in the
paper drawer.
2. Load the paper stack against
the right wall of the paper

Routine Maintenance
drawer.

Change the paper drawer’s paper size plate to match the new paper size.

4 1. Open the inside cover of the

paper drawer, and lift up the
plate.
2. Rotate the plate so that the
new paper size is on the
right side of the plate.
1 2 3. Insert the plate straight
3 down, and close the inside
cover.

The paper size that cannot be used depending on the model and settings is also listed on the paper size
plate.

Gently push the paper drawer back into the machine until it clicks into place in

5 the closed position.

When returning the paper drawer to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

Only LTR or LTRR transparencies can be used. Make sure that the left guide is set to ‘LTR or LTRR’ when loading transparencies
in a paper drawer. If transparencies of a different size (other than LTR or LTRR) are loaded in a paper drawer, the paper size and
remaining amount of paper will not be detected correctly.

71
 Loading Envelopes into the Multi-Purpose Tray
Feeding direction into the multi-purpose tray differs, depending on the type of the envelopes. Preparation is required
beforehand to prevent wrinkling or paper jam.
For more information, see e-Manual > Basic Operations.

Loading Pre-Punched Paper

You can load pre-punched paper to the following paper source:
• Paper Drawers of the main unit
• Multi-purpose Tray
• Paper Deck Unit-C1
• POD Deck Lite-A1
• Multi-drawer Paper Deck-A1
When loading pre-punched paper, take note of the orientation of the binding holes and the image.
When pre-punched paper is loaded in the paper drawer of the main unit, the side facing down is the one printed on.
When pre-punched paper is loaded in the Multi-purpose Tray, Paper Deck Unit-C1, POD Deck Lite-A1,or Multi-drawer Paper
Deck-A1, the side facing up is the one printed on.

• If you are making one-sided prints, select [Face Up (Reverse Order)] in [Face Up/Face Down]. (See e-Manual > Copy.)
• If you want to output prints with the printed face down, select plain paper with horizontal (landscape) orientation in [Select
Paper]. (See e-Manual > Copy.)

Loading Transparencies
You can load the transparencies to the following paper source.
• Paper Drawers of the main unit
• Multi-purpose Tray
• POD Deck Lite-A1
• Multi-drawer Paper Deck-A1
Transparencies have a front and back side. Load transparencies correctly to achieve sharp printing results.
When the transparency is loaded in the paper drawer of the main unit, the side facing down is the one printed on.
When the transparency is loaded in the Multi-purpose Tray, POD Deck Lite-A1, or Multi-drawer Paper Deck-A1, the side facing
up is the one printed on.

• You can load only LTR or LTRR size transparencies into the Paper Drawer 3 and 4, multi-purpose tray, POD Deck Lite-A1, or
Multi-drawer Paper Deck-A1. If you copy/print using LTR size transparencies, the gloss unevenness may occur. This unevenness
may disappear if you use LTRR size transparencies.
• You can load only LTR size transparencies for the Paper deck Right and Left.
• You cannot load the transparencies into the Paper Deck Unit-C1, Document Insertion Unit-H1, Document Insertion/Folding
Unit-G1, or Document Insertion Unit-J1.
• When loading transparencies, make sure to hold only the edges of the sheets and avoid touching the print surface.
• Do not load transparencies while the machine is printing. Doing so may cause a paper jam.
• Use only transparencies intended for use with this machine. If you use other transparencies, you may cause damage to the
machine.
• It is recommended that output transparencies are immediately removed from the output tray to avoid folding of the
transparencies and paper jams.
• Return the remaining transparencies to their original package for storage, avoiding locations subject to high temperatures and
humidity. Leaving transparencies loaded for an extended period of time may cause the sheets to stick together and result in a
paper jam.
• Leaving transparencies loaded for an extended period of time may cause the sheets to stick together and result in difficulties
feeding the transparencies. In this case, fan the loaded transparency sheets, or if you have loaded 100 or more sheets, reduce
the number of sheets to less than 100 or use new transparencies.
• When printing on transparencies, depending on the type of image, the image may become dense. When this happens, adjust
the density for the output image.

• You can load up to 250 sheets of transparencies in a paper source other than the multi-purpose tray.
• If a paper jam occurs, fan the loaded transparency sheets well.

72
Loading Tab Paper
This section describes how to load tab paper.
You can load tab paper to the following paper source:
• Paper Drawer 3 and 4 of the main unit
• Multi-drawer Paper Deck-A1
• Document Insertion Unit-H1
• Document Insertion/Folding Unit-G1 / Document Insertion Unit-J1

Routine Maintenance
Only LTR tab paper can be used.

When you load tab paper into the paper drawer or Multi-drawer Paper Deck-A1, make sure to register the paper type. (See
e-Manual > Settings/Registration.)

How to Load Tab Paper

There are two kinds of tab paper: right order tab paper and reverse order tab paper.

1
1
2
2
3
3 4

Right Order Tab Paper Reverse Order Tab Paper

You cannot make copies or prints on tab paper that is loaded in the Document Insertion Unit-H1/Document Insertion/Folding
Unit-G1/Document Insertion Unit-J1.

• You can use tab paper set in Document Insertion Unit-H1/Document Insertion/Folding Unit-G1/Document Insertion Unit-J1
for Add Cover, Insert Sheets or Job Separator.
• If you want to insert printed tab paper as a chapter pages, insert a blank paper where the tab paper will be inserted.

73
 Paper Source How to Load Tab Paper
Paper Drawer Load reverse order tab paper face down
with the tabs to the left side.
1
2
3
4

Multi-drawer Paper Deck-A1 Load right order tab paper face up with
1 the tabs to the right side.

2
3
4

Document Insertion Unit-H1 Load reverse order tab paper face down
with the tabs to the left side.
1
2
3
4

Document Insertion/Folding Unit-G1/ Load reverse order tab paper face down
Document Insertion Unit-J1 with the tabs to the left side.
1
2
3
4

For more information on changing the paper size for the Multi-drawer Paper Deck-A1, and on selecting the paper size or type of
the insertion unit, see e-Manual > Maintenance.

74
Loading Tab Paper

Open the paper drawer.

1 1. Press the button on the

paper drawer in which you
want to load tab paper.

Routine Maintenance
2. Grip the handle, and pull
out the paper drawer until it
stops.

Remove the tab paper guide from its holder by sliding it to the left and lifting it

2 up, and place it as shown below.

1. Remove the tab paper guide.

2. Place the tab paper guide
aligning to the mark for tab
paper (LTR).

Load the tab paper face down with the tabs facing left.

3
75
 Squeeze the upper part of the front guide. Without releasing it, slide the front

4 guide to align it with the mark for tab paper (LTR).

Slide the front guide until it clicks into place. If the front guide is not adjusted properly for the paper size
loaded in the paper drawer, the correct paper size may not appear on the touch panel display.
Adjust the front guide correctly to avoid causing a paper jam, dirty prints, or make the inside of the machine
dirty.

Gently push the paper drawer back into the machine until it clicks into place in

5 the closed position.

When returning the paper drawer to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

• Paper which has been rolled or curled must be straightened out prior to use.
• You will not be able to make copies or print if you load paper that exceeds the loading limit mark (. ) or if the paper drawer
is not completely pushed into the machine.
• Make sure that the height of the paper stack does not exceed the limit mark ( ) at the back of the paper drawer.
• Always check that the paper drawers are in place.
• Never place paper or any other items in the empty part of the drawer next to the paper stack. Doing so may cause paper jams.
• When you are not loading tab paper, make sure to return the tab paper guide to its holder. Using the tab paper guide for
storing paper other than tab paper may cause a paper jam.

76
Loading Paper into the Paper Deck Unit-C1/POD Deck Lite-A1
(Optional)
If you attach the Paper Deck Unit-C1 or POD Deck Lite-A1 to the machine, you have one additional source of paper for printing
jobs.
The Paper Deck Unit-C1 or POD Deck Lite-A1 hold up to 3,500 sheets of paper (20 lb bond (80 g/m2)).

If the machine is in the Sleep mode (the touch panel is not displayed, and only (Energy Saver) is lit), you may be unable to

Routine Maintenance
open the paper deck unit. In this case, press (Energy Saver) to reactivate the machine, and then press the open button on the
paper deck unit.

• The Paper Deck Unit-C1 and POD Deck Lite-A1 are optional products.
• The following paper sizes can be loaded into the Paper Deck Unit-C1 or POD Deck Lite-A1:
• Paper Deck Unit-C1:LTR
• POD Deck Lite-A1 :13” x 19”, 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”, LGL, LTR, and LTRR
• The paper size of the Paper Deck Unit-C1 is fixed to LTR. For instructions on changing the paper size that can be loaded in the
Paper Deck Unit-C1, contact your local authorized Canon dealer.

Loading Paper into the Paper Deck Unit-C1/POD Deck Lite-A1

If you select the paper deck when it has no paper, or if the paper deck runs out of paper during a print job, a screen prompting
you to load paper appears on the touch panel display.
Follow the procedure below to load paper into the paper deck.

When handling paper, take care not to cut your hands on the edges of the paper.

• The following paper weight can be loaded into the Paper Deck Unit-C1 and POD Deck Lite-A1:
• Paper Deck Unit-C1 : 14 lb bond to 80 lb cover (52 to 220 g/m2)
• POD Deck Lite-A1 : 14 lb bond to 110 lb cover (52 to 300 g/m2)
• If paper runs out and printing is stopped when you are printing in the Staple mode, do not remove the output sheets that are
waiting to be stapled. (Printing and stapling resume after you clear the paper jam.)

If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load
the correct paper. If you select a different paper source, the remaining prints are made after you press [OK].

Open the paper deck unit.

1 1. Press the open button.

2. Open the paper deck unit.
The inside lifter automatically
descends to the paper loading
position.

77
 Prepare the paper to load.

2 Open the packaging for the

paper, and remove the paper
stack.

• For high-quality printouts, use paper recommended by Canon.

• Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.

Lift the feeding support roller.

3 If the Paper Deck Unit-C1 is attached, proceed to step 4.

• When loading paper, be sure to first lift the feeding support roller. If you load paper without raising the
feeding support roller, it may become detached, and paper may not be fed properly.
• Use of the paper deck with the feeding support roller detached, may cause paper jams.

78
 Load the paper stack into the paper deck unit.

Routine Maintenance
Paper Deck Unit-C1

POD Deck Lite-A1

Lower the feeding support roller and close the paper deck unit.

5 1. Lower the feeding support

roller.
If the Paper Deck Unit-C1 is
attached, proceed to next step.
2. Close the paper deck unit.
The inside lifter
automatically ascends, and
prepares the paper deck for
feeding.

When closing the paper deck unit, be careful not to get your fingers caught, as this may result in
personal injury.

79
 • Do not load the following types of paper into the Paper Deck Unit-C1. Doing so may cause a paper jam.
• Severely curled or wrinkled paper
• Thin straw paper
• Heavy paper (more than 80 lb cover (220 g/m2))
• Paper which has been printed on using a thermal transfer printer
• The reverse side of paper which has been printed on using a thermal transfer printer
• Coated paper
• Textured paper
• Tracing paper
• Transparencies
• Tab paper
• Labels
• Envelopes
• Do not load the following types of paper into the POD Deck Lite-A1. Doing so may cause a paper jam.
• Severely curled or wrinkled paper
• Thin straw paper
• Paper which has been printed on using a thermal transfer printer
• The reverse side of paper which has been printed on using a thermal transfer printer
• Tracing paper
• Tab paper
• Envelopes
• Paper which is curled must be straightened out before loading it into the paper deck unit.
• Do not load paper into the Paper Deck Unit-C1/POD Deck Lite-A1 that has been previously copied onto, as this may result in a
malfunction or damage to the copier. Always use the multi-purpose tray to feed paper when you want to copy onto the back
of a sheet of paper that already has something copied on its front side (2nd side of 2-Sided copy).
• Make sure that the size change plate in the POD Deck Lite-A1 is properly aligned with the marks for the desired paper size. If
the size change plate is not properly aligned, the POD Deck Lite-A1 may become damaged.
• Never place paper or any other items in the empty part of the paper deck unit next to the paper stack. Doing so may cause
paper jams.
• A paper blower is attached inside of the POD Deck Lite-A1. Do not insert paper clips or other foreign objects into the blower
port.
• Paper jams may occur if you load paper into the POD Deck Lite-A1 in a low humidity environment. If paper jams occur, follow
the instructions on the touch panel display to remove the jammed paper. In addition, make sure that the loaded paper is
not curled (See “Paper Deck Unit-C1/POD Deck Lite-A1 (Optional),” on p. 172.). Paper curls must be straightened out prior to
loading.
• You will not be able to make copies or print if you load paper that exceeds the loading limit mark ( ), or if the paper
drawer is not completely pushed into the paper deck unit.
• Make sure that the height of the paper stack does not exceed the loading limit mark ( ).
• Always check that the paper deck unit is in place.

• Load the paper stack in stages, adding approximately 550 sheets of paper at a time. If the paper deck unit can accommodate
more paper, the lifter will descend.
• For more information on aligning the size change plate of the POD Deck Lite-A1, see “Changing the Paper Size for the POD
Deck Lite-A1,” on p. 81.
• Hot air that is blown by the fan may warm the inner size change plate of the POD Deck Lite-A1.
• For instructions on loading transparencies, see “Loading Transparencies,” on p. 72.
• If there are instructions on the paper package about which side of the paper to load, follow those instructions.
• When paper is loaded in the paper deck unit, the side facing up is the one printed on.
• If problems, such as poor print quality or paper jams occur, try turning the paper stack over and reloading it.
• For more information on the print direction of preprinted paper (paper which has logos or patterns already printed on it), see
e-Manual > Copy.
• Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight.
• If paper runs out and printing is stopped, load a new paper stack. Printing restarts after the new paper stack is loaded.

80
Changing the Paper Size for the POD Deck Lite-A1
This section explains how to change the paper size for the POD Deck Lite-A1.

Register the desired paper size for the POD Deck Lite-A1 in [Paper Settings] in

1 [Preferences] (Settings/Registration).

For instructions on registering the paper size for the POD Deck Lite-A1, see e-Manual > Settings/

Routine Maintenance
Registration.

Remove all of the loaded paper, the paper size sheet, and deck base plate in the

2 paper deck.

1. Press the open button.

2. Open the paper deck.
The inside lifter automatically
descends to the paper loading
position.
3. Lift the feeding support
roller.
4. Remove all of the loaded
paper, the paper size sheet,
and deck base plate.

It may take some time for the paper deck to open, even if you press the open button.

Remove the blue screw on the rear edge retainer using a coin or something

3 similar.

81
 Remove the rear edge retainer.

4
Remove the two blue screws on the outer size change plate using a coin or

5 something similar.

Do not loosen or remove any screw other than the two blue screws on the outer size change plate.

Remove the outer size change plate.

82
 Align the outer size change plate with the marks for the desired paper size that

7 you want to load.

(SRA3)
320mm 450mm

330mm 483mm
13 19 12 5/8 1711/16

305mm 457mm
12 18 A4/A3

Routine Maintenance
11 17/LTR
B5/B4

LGL/LTR R A4 R

• Make sure to align the outer size change plate properly with the marks for the desired paper size. There are
two locations with marks for the paper size on the top of the outer size change plate. Align the outer size
change plate with the desired marks.
• Make sure that the size change plate is properly aligned with the marks for the desired paper size. If the size
change plate is not properly aligned, the POD Deck Lite-A1 may become damaged.

Fix the outer size change plate with the two blue screws using a coin or

8 something similar, while slightly holding its center front portion and pressing it
towards you.
Fix the screws by turning them in the clockwise direction.
Fasten the left blue screw before fastening the right blue screw.

If you fasten the blue screws without pressing the outer size change plate towards you, the plate may be
fixed at an angle. If you use the paper deck with a tilted outer size change plate, paper may be fed as slanted,
poor print quality may result, and paper jams may occur. Therefore, make sure to fasten the blue screw while
pressing the outer size change plate towards you.

83
 Align the rear edge retainer with the marks for the desired paper size.

9 B5
LTR
A4

If the rear edge retainer is not aligned properly, paper may become jammed, the quality of the image may
be degraded, or the inside of the machine may become dirty. Make sure to load paper with the rear edge
retainer properly aligned with the paper size marks on the top and base of the paper deck.

Fix the rear edge retainer with the blue screw using a coin or something similar.

10 Fix the screws by turning them in the clockwise direction.

There are two screw holes for fastening the rear edge retainer. Make sure that it is fastened properly (aligned
with the marks for the desired paper size) to prevent it from being installed at an angle.

Remove the two blue screws on the inner size change plate using a coin or

11 something similar.

84
 Remove the inner size change plate.

12

Routine Maintenance
Hot air that is blown by the fan may warm the inner size change plate.

Align the inner size change plate with the marks for the desired paper size.

13 11 17/LTR
12 18
305mm 457mm

13 19
330mm 483mm
B4
B5

A3
A4
125/8 1711/16
320mm 450mm
(SRA3)

• Make sure to align the inner size change plate properly with the marks for the desired paper size. There are
two locations with marks for the paper size on the top of the inner size change plate. Align the inner size
change plate with the desired marks.
• Make sure that the size change plate is properly aligned with the marks for the desired paper size. If the size
change plate is not properly aligned, the POD Deck Lite-A1 may become damaged.

85
 Fix the inner size change plate with the two blue screws using a coin or

14 something similar, while slightly holding its center front portion, and pressing it
away from you.
Fasten the right blue screw before fastening the left blue screw.

If you fasten the blue screws without pressing the inner size change plate away from you, the plate may be
fixed at an angle. If you use the paper deck with a tilted inner size change plate, paper may be fed as slanted,
poor print quality may result, and paper jams may occur. Therefore, make sure to fasten the blue screw while
pressing the inner size change plate away from you.

86
 Insert the correct deck base plate that matches the new paper size into the paper

15
deck.

Routine Maintenance
If you are not using the deck base plate, move the POD Deck Lite-A1 away from the main unit, and hang it on
the hook that is on the inner left side of the POD Deck Lite-A1.

• Always use the deck base plate when loading paper into the paper deck. If you load paper without setting
the deck base plate, the loaded paper may hang over the lifter, and paper jam may occur.
• Never place the deck base plate in the empty part of the paper deck. Doing so may lead to a malfunction of
the machine.

Place the paper size sheet that matches the new paper size into the paper deck.

16
Never place the paper size sheet in the empty part of the paper deck. Doing so may lead to a malfunction of
the machine.

87
 Load the paper stack into the paper deck, and then lower the feeding support

17 roller.

1. Load the paper stack.

2. Lower the feeding support
roller.

When loading paper, take care not to cut your hands on the edges of the paper.

• To load paper larger than LGL, first close the paper deck to raise the inside lifter, open the paper deck, and
then load the paper. If you try to load paper larger than LGL when the inside lifter is at its lowest position,
the paper may not be loaded properly, and paper jams may occur.
• Never place paper or any other items in the empty part of the paper deck. Doing so may lead to a
malfunction of the machine.

When loading paper, make sure that the height of the paper stack does not exceed 13/16” (20 mm). If the
height of the paper stack exceeds 13/16” (20 mm), the edges of the paper stack may become curled or
creased, and poor print quality may result.

Place a magnet label indicating the new paper size on the POD Deck Lite-A1.

18
Close the paper deck.

19 The inside lifter automatically ascends, and prepares the paper deck for feeding.

When closing the paper deck, be careful not to get your fingers caught, as this may result in
personal injury.

88
Loading Paper into the Multi-drawer Paper Deck-A1 (Optional)
If the Multi-drawer Paper Deck-A1 is attached, three paper sources are added to the paper sources of the standard paper deck
or paper drawer attached to the machine.
Up to 2,000 sheets of paper (20 lb bond (80 g/m2)) each can be loaded into the upper, middle, and lower decks of the Multi-
drawer Paper Deck-A1.

• If the machine is in the Sleep mode (the touch panel is not displayed, and only (Energy Saver) is lit), you may be unable to
open the paper deck unit. In this case, press (Energy Saver) to reactivate the machine, and then press the open button on

Routine Maintenance
the paper deck unit.
• If you need to lift up the lifter (for example, if you drop objects inside the paper deck), do not lift up the lifter more than 2” (50
mm) or diagonally, as this may result in a malfunction or damage to the machine.

• The Multi-drawer Paper Deck-A1 is an optional product.

• The following paper sizes can be loaded into the Multi-drawer Paper Deck-A1 : 13” x 19”, 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”,
LGL, LTR, LTRR, STMTR, EXEC, and custom size (5 1/2” x 7 1/8” to 13” x 19 1/4” (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))

Loading Paper into the Multi-drawer Paper Deck-A1

If you select the Multi-drawer Paper Deck-A1 when it has no paper, or if the Multi-drawer Paper Deck-A1 runs out of paper
during a print job, a screen prompting you to load paper appears on the touch panel display. Follow the procedure below to
load paper into the Multi-drawer Paper Deck-A1.

When handling paper, take care not to cut your hands on the edges of the paper.

• The Multi-drawer Paper Deck-A1 can only accommodate paper from 14 lb bond to 110 lb cover (52 to 300 g/m2) in weight.
• If paper runs out and printing is stopped when you are printing in the Staple mode, do not remove the output sheets that are
waiting to be stapled. (Printing and stapling resume after you clear the paper jam.)

• You can load custom size paper if both of the paper sides are between 7 1/8” (182 mm) and 19 1/4” (487.7 mm) in length, and
between 5 1/2” (139.7 mm) and 13” (330.2 mm) in width. You cannot load custom size paper if either one of the sides is smaller
or larger than the paper sizes that can be loaded.
• If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load
the correct paper. If you select a different paper source, the remaining prints are made after you press [OK].
• To cancel printing, press [Cancel].
• When changing the paper to load into the Multi-drawer Paper Deck-A1 from plain paper to coated paper, you may wait a
moment because temperature control of the warm air which fans a paper is required.

89
 Open the paper deck.

1 1. Press the open

button.
2. Open the paper
deck.
The inside lifter
automatically descends
to the paper loading
position.

It may take some time for the paper deck to open, even if you press the open button.

Prepare the paper to load.

2 Open the packaging for

the paper, and remove
the paper stack.

• For high-quality printouts, use paper recommended by Canon.

• Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.

Load the paper stack, and close the paper deck.

3 1. Load the paper stack

against the left wall
of the paper deck.
2. Close the paper
deck.
The inside lifter
automatically ascends,
and the machine
becomes ready for
printing.

When closing the paper deck, be careful not to get your fingers caught, as this may result in
personal injury.

90
• Do not subject the paper holder plate to shock when loading paper into the paper deck, as this may result in a malfunction or
damage to the machine.

Routine Maintenance
• Do not load the following types of paper into the Multi-drawer Paper Deck-A1. Doing so may cause a paper jam.
• Severely curled or wrinkled paper
• Thin straw paper
• Paper which has been printed on using a thermal transfer printer
• The reverse side of paper which has been printed on using a thermal transfer printer
• Heavy paper (more than 158 lb index (300 g/m2))
• Thin paper (less than 14 lb bond (52 g/m2))
• Tracing paper
• Envelopes
• Paper which is curled must be straightened out before loading it into the paper deck.
• Never place paper or any other items in the empty part of the paper deck next to the paper stack. Doing so may damage the
machine.
• You will not be able to make copies or print if you load paper that exceeds the loading limit mark ( ), or if the paper deck
is not completely pushed into the machine.
• Make sure that the height of the paper stack does not exceed the loading limit mark ( ).
• Always check that the paper deck is in place.

91
 • When loading paper into the paper deck for the first time, adjust the size change plate to match the paper size being loaded.
(See “Changing the Paper Size for the Multi-drawer Paper Deck-A1,” on p. 93.)
• When loading paper into the paper deck, make sure that the paper size setting is the same size of the paper that is being
loaded.
• Load the paper below the rollers of the paper holder.

• When loading paper, make sure that the height of the paper stack does not exceed 13/16” (20 mm). If the height of the paper
stack exceeds 13/16” (20 mm), the edges of the paper stack may become curled or creased, and poor print quality may result.
• For instructions on loading tab paper into the paper deck, see “Loading Paper,” on p. 66.
• For instructions on loading transparencies, see “Loading Transparencies,” on p. 72.
• If there are instructions on the paper package about which side of the paper to load, follow those instructions.
• When paper is loaded in the Multi-drawer Paper Deck-A1, the side facing up is the one printed on.
• If problems, such as poor print quality or paper jams occur, try turning the paper stack over and reloading it. However, textured
paper, single-sided coated paper, and paper already printed on cannot be turned over. Change to new paper.
• For more information on the print direction of preprinted paper (paper which has logos or patterns already printed on it), see
e-Manual > Copy.
• Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight.
• If paper runs out and printing is stopped, load a new paper stack. Printing restarts after the new paper stack is loaded.

92
Changing the Paper Size for the Multi-drawer Paper Deck-A1
This section explains how to change the paper size for the Multi-drawer Paper Deck-A1.

When handling paper, take care not to cut your hands on the edges of the paper.

Routine Maintenance
Open the paper deck.

1 1. Press the open

button.
2. Open the paper
deck.
The inside lifter
automatically descends
to the paper loading
position.

It may take some time for the paper deck to open, even if you press the open button.

Slide the paper holder plate until it does not catch on the paper to set.

2 The paper holder plate slides by holding as the diagram shows.

93
 Remove all of the remaining paper.

3
Squeeze the lever, as shown below. Without releasing the lever, slide the outer

4 size change plate and inner size change plate until it does not catch on the
paper to set.

Load the desired paper to approximately 3/8” (10 mm) in height.

94
 Slide the outer size change plate and inner size change plate to align them with

6 the desired paper size.

Routine Maintenance
Slide the paper holder plate to align it with the desired paper size, as shown

7 below.
If you use a paper which length of the parallel edge to the feeding direction is shorter than 18”
(457.2 mm) :
Slide the paper holder plate to align it with the desired paper size, as shown below.

If you use a paper which length of the parallel edge to the feeding direction is longer than 18”
(457.2 mm) :
Press the button on the paper holder plate, and fold down the paper holder plate.

1. Slide the paper holder

plate to the right
edge.
2. Press the button on
the paper holder
plate.
3. Fold down the paper
holder plate.

95
 Load all remaining paper into the paper deck.

8
Change the paper deck’s size plate to match the new paper size.

9
Gently push the paper deck back into the machine until it clicks into place in the

10 closed position.
The inside lifter automatically ascends, and prepares the paper deck for printing.

When returning the paper deck to its original position, be careful not to get your fingers caught,
as this may result in personal injury.

96
• Do not subject the paper holder plate to shock when loading paper into the paper deck, as this may result in a malfunction or
damage to the machine.

Routine Maintenance
• Adjust the outer size change plate, inner size change plate, and paper holder plate correctly to avoid causing a paper jam, dirty
prints, or making the inside of the machine dirty.
• Paper which is curled must be straightened out before loading it into the paper deck.
• You will not be able to make copies or print if you load paper that exceeds the loading limit mark ( ), or if the paper deck
is not completely pushed into the machine.
• Make sure that the height of the paper stack does not exceed the loading limit mark ( ).
• Always check that the paper deck is in place.
• Never place paper or any other items in the empty part of the paper deck next to the paper stack. Doing so may damage the
machine.

• If you use a paper which length of the parallel edge to the feeding direction is shorter than 18” (457.2 mm), load the paper
below the loading limit of the paper holder plate.

• If there are instructions on the package of paper about which side of the paper to load, follow those instructions.
• When paper is loaded into the Multi-drawer Paper Deck-A1 , the side facing up is the one printed on.
• If problems occur, such as poor print quality or paper jams, try turning the paper stack over, and reload it. However, textured
paper, single-sided coated paper, and paper already printed on cannot be turned over. Change to new paper.
• When loading paper, make sure that the height of the paper stack does not exceed 13/16” (20 mm). If the height of the paper
stack exceeds 13/16” (20 mm), the edges of the paper stack may become curled or creased, and poor print quality may result.

97
Loading Paper into the Document Insertion Unit-H1 (Optional)
Follow the procedure below to load the paper into the Document Insertion Unit-H1.

When loading paper, take care not to cut your hands on the edges of the paper.

• The Document Insertion Unit-H1 is an optional product.

• The following paper sizes can be loaded into the Document Insertion Unit-H1:
• 13” x 19”, 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”, LGL, LTR, LTRR, EXEC, and custom size (7 1/8” x 7 1/8” to 13” x 19 1/4” (182 mm x 182 mm to 330.2 mm x 487.7 mm))

98
 Adjust the slide guides to fit the paper size.

1 To use the upper tray:

Adjust the slide guide.

Routine Maintenance
To use the lower tray:
Open the tray cover.

Adjust the slide guide.

99
 Prepare the paper to load.

2 Open the packaging for

the paper, and remove
the paper stack.

• For high-quality printouts, use paper recommended by Canon.

• Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Also,
you should always fan paper that has just been removed from a newly opened paper package.

Load the paper stack into the Document Insertion Unit-H1.

3 If you want to load paper into the upper tray:

Load the paper face up.

If you want to load paper into the lower tray:

Load the paper face up, and close the tray cover.

100
 Select the desired paper size  press [Next].

Routine Maintenance
Select the same paper size that is loaded in the Document Insertion Unit-H1.

To select an A or B series paper size, press [A/B Size].

Select the desired paper type  press [OK].

5
Make sure that the height of the paper stack does not exceed the loading limit mark ( ).

• You cannot make copies or prints on paper that is loaded in the Document Insertion Unit-H1.
• A maximum of 200 sheets of paper (20 lb bond (80 g/m2)) can be loaded in the tray of Document Insertion Unit-H1.
• For instructions on loading tab paper into the Document Insertion Unit-H1, see “Loading Tab Paper,” on p. 73.
• Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight.

101
Loading Paper into the Document Insertion/Folding Unit-G1/
Document Insertion Unit-J1 (Optional)
Follow the procedure below to load the paper into the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1.

• The Document Insertion/Folding Unit-G1 and Document Insertion Unit-J1 are optional products.
• The following paper sizes can be loaded into the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1.
• 13” x 19”, 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”, LGL, LTR, LTRR, and EXEC
• For more information on available paper stock that can be loaded into the Document Insertion/Folding Unit-G1 or Document
Insertion Unit-J1, see e-Manual > Basic Operations.

Adjust the slide guides to fit the paper size.

Prepare the paper to load.

2 Open the packaging for the

paper, and remove the paper
stack.

• For high-quality printouts, use paper recommended by Canon.

• Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Also,
you should always fan paper that has just been removed from a newly opened paper package.

102
 Load the paper stack into the document insertion unit.

3 Load the paper face up.

Routine Maintenance
Select the desired paper size  press [Next].

4
Select the same paper size that is loaded in the Document Insertion/Folding Unit-G1 or Document Insertion
Unit-J1.

To select an A or B series paper size, press [A/B Size].

Select the desired paper type  press [OK].

5 When printing on special types of paper, such as heavy paper, be sure to correctly set the paper type. If the
type of paper is not set correctly, it could adversely affect the quality of the image. Moreover, the fixing unit
may become dirty and require a service repair, or the paper could jam.

• Only load paper for use as a cover.

• You cannot make copies or prints on paper that is loaded in the Document Insertion/Folding Unit-G1 or Document Insertion
Unit-J1.
• A maximum of 100 sheets of paper (20 lb bond (80 g/m2)) can be loaded in the tray of Document Insertion/Folding Unit-G1 or
Document Insertion Unit-J1.

103
 Replacing the Stamp Cartridge
(Duplex Color Image Reader
Unit-F1)
Originals sent via the Duplex Color Image Reader Unit-F1 can be stamped to indicate that they have been sent. Replace the
stamp cartridge when the stamp mark is faint or no longer visible.

When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto
your hands or clothing, wash it off immediately with cold water.

The Duplex Color Image Reader Unit-F1 is an optional product.

Open the feeder, and open the document scan cover.

1 1. Open the feeder.

2. Pull the lever above the
feeder, and open the
document scan cover.

Open the document scan cover carefully, as not to scratch the platen glass.

Open the stamp cover.

104
 Insert the stamp cartridge.

3 1. Remove the old stamp

cartridge, using tweezers.
2. Push in the new stamp
cartridge until it clicks.

Routine Maintenance
• Insert the stamp cartridge so that it is not slanted.
• Insert the stamp cartridge properly, or paper jams may occur.

Close the stamp cover.

4
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

105
 Close the document scan cover, and the feeder.

5 1. Close the document scan

cover.
2. Close the feeder.

• When closing the document scan cover and the feeder, be careful not to get your fingers caught,
as this may result in personal injury.
• Be aware that the light emitted from the platen glass may be very bright when closing the
feeder.

106
 Replacing the Staple Cartridge
(For Optional Products)
This section describes how to replace the staple case and staple cartridge in the stapler unit and saddle stitcher unit.

Routine Maintenance
Replacing the Staple Cartridge in the Stapler Unit (Staple
Finisher-K1/Booklet Finisher-K1)
When the stapler unit of the Staple Finisher-K1 or Booklet Finisher-K1 is almost out of staples and the staple cartridge in the
stapler unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display.
Follow the procedure described below to replace the staple cartridge.

• Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste/trim waste/staple waste, or clear paper or staple jams, prints may still be
output if other optional units are operating normally, and are not involved in the paper or staple jam removal procedure.
• Remove the seal that holds the staples together after you place the staple cartridge into the staple case.

• The Staple Finisher-K1 and Booklet Finisher-K1 are optional products.

• We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out.
• Use only staple cartridges intended for use with this machine.

107
 Open the front cover of the finisher.

Pull out the staple case from the stapler unit, holding it by its green tab.

Pull out the staple cartridge.

3 1. Pull out the staple cartridge.

2. Insert the new staple
cartridge.

• Remove the seal that holds the staples together after you place the staple cartridge into the staple case.
• Only one staple cartridge can be inserted at a time.

108
 Gently push the staple case into the stapler unit, until it is securely in place.

4 Always make sure to insert the staple case as far as it can go.

Routine Maintenance
Close the front cover of the finisher.

5 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may
result in personal injury.

109
Replacing the Staple Cartridge in the Saddle Stitcher Unit
(Booklet Finisher-K1)
When the saddle stitcher unit of the Booklet Finisher-K1 is almost out of staples and the staple cartridge in the saddle stitcher
unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the
procedure described below to replace the staple cartridge.

• Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste/trim waste/staple waste, or clear paper or staple jams, prints may still be
output if other optional units are operating normally, and are not involved in the paper or staple jam removal procedure.
• If necessary, remove all of the output paper in the Booklet Tray before replacing the staple cartridge in the saddle stitcher unit.

• This procedure is necessary only if the Booklet Finisher-K1 is attached (the Booklet Finisher-K1 is an optional product).
• When replacing the staple cartridges, replace both the front and back staple cartridges.
• We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out.
• Use only staple cartridges intended for use with this machine.

Open the front cover of the finisher.

110
 Pull out the staple case in the saddle stitcher unit (F-C5).

2 1. Pull out the saddle

stitcher unit (F-C5).
2. Pull out the staple case,
holding it by its tab.

Routine Maintenance
Open the staple case cover by pressing the light blue area.

3 1. Press the light blue area

on both sides of the
staple cartridge.
2. Open the staple case
cover.

Lift and pull out the empty staple cartridge.

4 1. Squeeze the arrow

indicated in step 3 (and
its twin on the opposite
side) to release the empty
staple cartridge.
2. Lift and pull out the
empty staple cartridge.

111
 Insert the new staple cartridge until it clicks into place.

5
Close the staple case cover.

6
Return the staple case to its original position in the saddle stitcher unit.

7 When returning the staple case, always make sure to the staple case is inserted until the arrows are
aligned as shown in the diagram.

Follow steps 2 to 7 to replace the other staple cartridge in the saddle stitcher unit.

112
 Gently push the saddle stitcher unit (F-C5) back into the machine, and close the

8 front cover.

1. Gently push the saddle

stitcher unit (F-C5) back into
the machine.
Always make sure to push the
saddle stitcher unit in as far
as it can go.
2. Close the front cover of

Routine Maintenance
the finisher.

• When pushing the saddle stitcher unit back into its original position, be careful not to get your
fingers caught, as this may result in personal injury.
• When closing the front cover of the finisher, be careful not to get your fingers caught, as this
may result in personal injury.

113
Replacing the Staple Cartridge in the Stapler Unit (Staple
Finisher-L1/Booklet Finisher-L1)
When the stapler unit of the Staple Finisher-L1 or Booklet Finisher-L1 is almost out of staples and the staple cartridge in the stapler
unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the
procedure described below to replace the staple cartridge.

Remove the orange seal that holds the staples together after you place the staple cartridge into the staple case.

• The Staple Finisher-L1 and Booklet Finisher-L1 are optional products.

• We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out.
• Use only staple cartridges intended for use with this machine.

Open the front cover of the finisher.

1
*1 *2

*1 Booklet Finisher-L1
*2 Staple Finisher-L1

114
 Pull out the staple case, holding it by the green tab.

Routine Maintenance
Pull out the empty staple cartridge from the staple case.

3 1
1. Press the areas indicated by
PUSH on both sides of the
staple case.
2. Once you have released the
spring-loaded case, pull out
the staple cartridge.
PUS
H

1 2

Insert a new staple cartridge into the staple case.

4 2
1. Insert a new staple cartridge.
2. Press the spring-loaded
case down until it clicks into
place.
3. Remove the seal holding the
1 staples together, by pulling
it straight out.
3

• Do not remove the seal that holds the staples together before you place the staple cartridge into the
staple case.
• Only one staple cartridge can be inserted at a time.
• Make sure that you pull the seal straight out. If you pull it out at an angle, it may tear.

115
 Gently push the staple case back into the finisher and push down firmly until it

5 is securely in place.

Close the front cover of the finisher.

6 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may
result in personal injury.

After the cover is closed, the stapler unit may automatically perform a “dry” stapling operation to reposition
the staples.

116
Replacing the Staple Case in the Saddle Stitcher Unit (Booklet
Finisher-L1)
When the Booklet Finisher-L1 is almost out of staples and the staple cartridge in the saddle stitcher unit must be replaced, a screen
prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to
replace the staple cartridge.

If necessary, remove all output paper in the booklet tray before replacing the staple cartridge of the saddle stitcher unit.

Routine Maintenance
• This procedure is necessary only if the Booklet Finisher-L1 is attached (the Booklet Finisher-L1 is an optional product).
• We recommend that you order staple cases from your local authorized Canon dealer before your stock runs out.
• Use only staple cases intended for use with this machine.

• Remove the black part on the end before inserting the staple case.

117
 Open the front cover of the finisher.

Pull out the saddle stitcher unit, and then push the stapler unit up.

2 *2
1. Grip the handle of
the saddle stitcher
unit, and pull out
until it stops.
2. Pull the stapler unit
of the saddle stitcher
*1 unit towards you,
2 and then push it up.

*1 Stapler Unit
*2 Saddle Stitcher Unit

Insert the new staple case.

3 12
12
12
1. Pull out the empty
staple case, holding
it by its left and right
sides.
2. Push the new staple
case in until it clicks
into place.

• Only one staple case can be inserted at a time.

• When replacing the staple cases, replace both the front and back staple cases.

118
 Push the saddle stitcher unit back into its original position.

4 1. Pull the stapler

unit of the saddle
stitcher unit towards
you, and then push
it down into its
original position.
2. Grip the handle of

Routine Maintenance
1 the saddle stitcher
unit, and return it to
2 its original position.

When pushing the saddle stitcher unit back into its original position, be careful not to get your
fingers caught, as this may result in personal injury.

Close the front cover of the finisher.

5 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may
result in personal injury.

When you have replaced the staple case, be sure to manually reposition the staples in the saddle stitcher
unit. (See e-Manual > Settings/Registration.)

119
 Removing Staple Waste (Staple
Finisher-K1/Booklet Finisher-K1)
This section describes how to remove the staple waste from the staple waste tray.
When the staple waste tray of the Staple Finisher-K1/Booklet Finisher-K1 becomes full, a screen prompting you to remove the
staple waste appears on the touch panel display. Follow the procedure described below to remove the staple waste.

The Staple Finisher-K1 and Booklet Finisher-K1 are optional products.

Open the front cover of the finisher.

Below the stapler unit is the staple waste tray. Pull out the staple waste tray.

120
 Discard the staple waste.

Routine Maintenance
When discarding the staple waste, be careful not to touch the staple waste, as this may result in
personal injury.

Return the staple waste tray to its original position.

4
Make sure to insert the staple waste tray as far as it can go.

Close the front cover of the finisher.

5 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may
result in personal injury.

121
 Removing Punch Waste (Puncher
Unit-BF1)
This section describes how to remove punch waste from the puncher.
When the punch waste tray of the Puncher Unit-BF1 becomes full, a screen prompting you to remove the punch waste appears
on the touch panel display. Follow the procedure described below to remove the punch waste.

Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste/trim waste/staple waste, or clear paper or staple jams, prints may still be
output if other optional units are operating normally, and are not involved in the paper or staple jam removal procedure.

• When the punch waste tray is full, you cannot make copies or prints using the Hole Punch mode.
• The Puncher Unit-BF1 is an optional product.
• The Puncher Unit-BF1 is available only when the Staple Finisher-K1 or Booklet Finisher-K1 is attached.

Open the front cover of the finisher.

Pull out the punch waste tray.

122
 Discard the punch waste into a receptacle.

Routine Maintenance
Make sure that the punch waste tray is completely emptied.

Return the punch waste tray to its original position.

4 Always make sure to insert the punch waste tray as far as it can go, until it clicks into place.

If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode.

Close the front cover of the finisher.

5 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may
result in personal injury.

123
 Removing Punch Waste (External
2/3 Hole Puncher-A1)
This section describes how to remove punch waste from the puncher.
When the punch waste tray of the Puncher becomes full, a screen prompting you to remove the punch waste appears on the
touch panel display. Follow the procedure described below to remove the punch waste.

• The External 2/3 Hole Puncher-A1 is an optional product.

• The External 2/3 Hole Puncher-A1 is available only when the Staple Finisher-L1 or Booklet Finisher-L1 is attached.

Pull out the punch waste tray.

1 2
1. Open the front cover of the
puncher.
2. Pull out the punch waste
tray.

Discard the punch waste.

2
Make sure that the punch waste tray is completely emptied.

124
 Return the punch waste tray to its original position.

3 1. Push the punch waste

tray back into its original
position.
2. Close the front cover of the
puncher.

Routine Maintenance
2

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode.

125
 Removing Trim Waste (Inner
Booklet Trimmer-A1)
This section describes how to remove the trim waste from the trim waste tray.
When the trim waste tray of the Inner Booklet Trimmer-A1 becomes full, a screen prompting you to remove the trim waste
appears on the touch panel display. Follow the procedure described below to remove the trim waste.

Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste/trim waste/staple waste, or clear paper or staple jams, prints may still be
output if other optional units are operating normally, and are not involved in the paper or staple jam removal procedure.

• This procedure is necessary only if the Inner Booklet Trimmer-A1 is attached to the Booklet Finisher-K1.
• When the trim waste tray is full, you cannot make copies or prints using the Trim mode.

Open the front cover of the finisher.

Pull out the trim waste tray.

126
 Discard the trim waste into a receptacle.

Routine Maintenance
Make sure that the trim waste tray is completely emptied.

Return the trim waste tray to its original position and close the front cover of

4 the finisher.

1 Return the trim waste tray.

Always make sure to insert the
trim waste tray as far as it can go.
2 Close the front cover of the
finisher.

When closing the front cover of the finisher, be careful not to get your fingers caught, as this may
result in personal injury.

127
 Replacing the Toner Cartridge
When the message <Replace toner cartridge. (Black)> is displayed on the touch panel display, press on the bottom
right and replace the toner cartridge for the displayed color.

When the Black toner or all of the toners run out completely and prints can no longer be made, a screen with instructions on
how to replace the toner cartridge appears on the touch panel display. Follow the procedure described below to replace the
toner cartridge.
If you press [Close], you can continue operations, such as setting modes and scanning originals, even if you do not replace the
toner cartridge immediately.

• Do not burn or throw used toner cartridges into open flames, as this may cause the toner to ignite,
resulting in burns or a fire.
• If you accidentally spill or scatter toner, carefully gather the toner particles together or wipe them up
with a soft, damp cloth in a way that prevents inhalation. Never use a vacuum cleaner that does not have
safeguards against dust explosions to clean up spilled toner. Doing so may cause a malfunction in the
vacuum cleaner, or result in a dust explosion due to static discharge.

• Keep toner out of the reach of small children.

• If toner is ingested, consult a physician immediately.
• If toner gets onto your hands or clothing, wash it off immediately with cold water. Washing it off with
warm water will set the toner, and make it impossible to remove the toner stains.

128
• Use only toner cartridges intended for use with this machine.
• For information on the supported Canon genuine toner, see “Consumables,” on p. 144.
• Do not replace toner cartridges until the message prompting you to do so appears.
• You can replace a toner cartridge while the machine is printing.
• The color of the toner to be replaced is displayed on the touch panel display. If multiple toner cartridges must be replaced,
replace the toner cartridges in the following order: Black, Yellow, Magenta, Cyan.
• If you continue copying or printing in black-and-white after cyan, magenta, or yellow toner runs out, do not remove the
depleted toner cartridges from the machine.
• You can display an error message informing the user that the remaining toner is low. For instructions on displaying the
remaining toner error message, see e-Manual > Settings/Registration. For instructions on deleting the remaining toner error
message, see e-Manual > Settings/Registration.

Routine Maintenance
• Complete instructions on how to replace the toner cartridge can be accessed by pressing [Previous] or [Next] on the touch
panel display.
• If toner runs out during a print job, the remaining prints are made after you replace the toner cartridge.
• If black toner is left, you can continue copying and printing in black-and-white. However, if a job is interrupted because cyan,
magenta, or yellow toner runs out, copying and printing in black-and-white is only possible for functions other than the
function being used for the interrupted job.
• After replacing toner cartridges, if printed colors are different from the colors printed before you replaced the toner cartridges,
perform an [Auto Adjust Gradation] in [Adjustment/Maintenance] (Settings/Registration). (See e-Manual > Settings/
Registration.)

Press [ ].

1 If the Black toner or all of the toners run out, this step is not necessary.

Open the toner replacement cover holding both sides.

129
 Select the color of the toner you want to replace from the display on the control

3 panel  press [Remove Toner Cartridges].

If the toner with content remaining is selected, the message <The selected toner can still be used.
Do you want to replace it?> is displayed. If you want to continue replacement, press [Yes]. If you do
not want to replace the toner, press [No].

130
 Wait for the internal cover to open automatically, and pull the toner cartridge

4 out of the toner supply port.

Routine Maintenance
*1 *2

*1 Black Toner Cartridge

*2 Cyan, Magenta, or Yellow Toner Cartridge

If the internal cover does not automatically open because of reasons such as closing of the toner
replacement cover, an error message is displayed. Repeat the procedure from step 1.

Do not burn or throw used toner cartridges into open flames, as this may cause the toner
remaining inside the cartridges to ignite resulting in burns or a fire.

• Do not open the internal cover by force, as doing so may damage the machine.
• Never touch the tip of the toner cartridge or subject it to shock by hitting it. Doing so may cause the toner
cartridge to leak.

131
 Prepare the new toner cartridge.

5
Hold the new toner cartridge in your hands, as shown below, and gently tilt it

6 up and down 10 times.

Twist the red protective cap of the new toner cartridge in the direction of the

7 arrow to remove it.

132
 Push the new toner cartridge in as far as possible.

Routine Maintenance
*1 *2

*1 Black Toner Cartridge

*2 Cyan, Magenta, or Yellow Toner Cartridge

When replacing toner cartridges, make sure that the color of the toner cartridge matches the color of label
on the internal cover.

Close the internal cover.

9
*1 *2

*1 Black Toner Cartridge

*2 Cyan, Magenta, or Yellow Toner Cartridge

If the toner cartridge is not inserted, you cannot close the internal cover.

When closing the internal cover, be careful not to get your fingers caught, as this may result in
personal injury.

133
 Close the toner replacement cover.

10 The toner confirmation screen is displayed.

When closing the toner replacement cover, be careful not to get your fingers caught, as this may
result in personal injury.

134
 Routine Cleaning
If the original is not copied clearly or streaks appear on printed output, clean the following parts of the machine. For high-
quality printouts, we recommend cleaning these parts once or twice a month.

Platen glass
Underside of the feeder
Wires

Routine Maintenance
Rollers
Drums
If the touch panel display becomes dirty and the screen may not be seen clearly, clean the touch panel display. Since the touch
panel display becomes dirty from normal use, we recommend that you clean it once a week or every 10 days.

• When cleaning the machine, first turn OFF the main power switch, and disconnect the power cord.
Failure to observe these steps may result in a fire or electrical shock.
• Disconnect the power cord from the power outlet regularly, and clean the area around the base of
the power plug’s metal pins and the power outlet with a dry cloth to ensure that all dust and grime is
removed. If the power cord is connected for a long period of time in a damp, dusty, or smoky location,
dust can build up around the power plug and become damp. This may cause a short circuit and result in
a fire.

• When cleaning with a cloth, do not dampen it too much, as this may damage the original or break the machine.
• Do not use alcohol, benzene, paint thinner, or other solvents for cleaning. Doing so may result in damage to the plastic parts.

The Duplex Color Image Reader Unit-F1 is an optional product.

135
Platen Glass and Underside of the Feeder
If the platen glass or the underside of the feeder is dirty, the original may not be scanned clearly, or the size of the original may
be detected incorrectly. Clean the platen glass and the underside of the feeder by following the procedure below.

This procedure is necessary only if the Duplex Color Image Reader Unit-F1 is attached.

Clean the platen glass and the underside of the feeder with a cloth which is

1 wrung after being dampened in water or a mild detergent, and then wipe them
clean with a soft, dry cloth.

2
1. Clean the platen glass.
2. Clean the underside of the
feeder.

136
Manual Feeder Cleaning
If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder’s scanning area.
Clean the feeder’s scanning area with a cloth which is wrung after being dampened in water, and then wipe them clean with a
soft, dry cloth.

If the document feed scanning area is dirty, documents may not be scanned clearly, and the size of the document may not be
detected correctly.

Routine Maintenance
This procedure is necessary only if the Duplex Color Image Reader Unit-F1 is attached.

Clean the original Scanning area (thin glass strip).

1 1 Open the feeder.

2 Clean the original scanning
area (thin glass strip) with
a cloth dampened in water,
and then wipe the area with
a soft dry cloth.

Open the covers.

2 1 Pull the lever above the

feeder, and open the
document scan cover.
2 Open the inside cover.

Open the document scan cover carefully, as not to scratch the platen glass.

137
 Clean the feed scanning area with a cloth dampened in water or a mild

3 detergent, and then wipe the area with a soft dry cloth.

Close the covers and the feeder.

4 1 Close the inside cover.

2 Close the document scan
cover.
3 Close the feeder.

• When closing the covers and the feeder, be careful not to get your fingers caught, as this may
result in personal injury.
• Be aware that the light emitted from the platen glass may be very bright when closing the
feeder.

138
Automatic Feeder Cleaning
If your originals have black streaks or appear dirty after scanning them through the feeder, perform an automatic feeder
cleaning for the rollers of the feeder.

This procedure is necessary only if the Duplex Color Image Reader Unit-F1 is attached.

Routine Maintenance
1
Press (Settings/Registration).

Press [Adjustment/Maintenance]  [Maintenance]  [Clean Feeder].

2
Place 10 sheets of blank paper into the feeder  press [Start].

3 It takes approximately 20 seconds to clean the feeder.

Use normal LTR size paper.
When cleaning is complete, try scanning again.

• Feeder Cleaning cannot be performed during printing.

• To cancel feeder cleaning while it is in progress, press [Cancel].

139
Wire Cleaning
If streaks appear on printed output or random parts of the printed image are missing, clean the corona assembly wires inside
the main unit.

1
Press (Settings/Registration).

Press [Adjustment/Maintenance]  [Maintenance]  [Clean Wire].

2
Press [Start].

3 It takes approximately 35 seconds to clean the wire.

When cleaning is complete, try printing again.

Wire cleaning cannot be performed during printing.

140
Roller Cleaning
If dirt or streaks appear on printed output, clean the roller inside of the main unit.

1
Press (Settings/Registration).

Routine Maintenance
Press [Adjustment/Maintenance]  [Maintenance]  [Clean Roller].

2
Press [Start].

3 It takes approximately 20 seconds to clean the roller.

When cleaning is complete, try printing again.

Roller cleaning cannot be performed during printing.

141
Drum Cleaning
Printed images may be light or distorted when the machine is used immediately after installation or after a long period time of
not using the machine. If printed images are light or distorted, clean the drum inside the machine as necessary.

1
Press (Settings/Registration).

Press [Adjustment/Maintenance]  [Maintenance]  [Clean Drum].

2
Press [Start].

3 It takes approximately 35 seconds to clean the drum.

When cleaning is complete, try printing again.

Drum cleaning cannot be performed during printing.

142
Cleaning the Touch Panel Display
If the touch panel display becomes dirty and the screen may not be seen clearly, clean the touch panel display.

Wipe the touch panel display with a cloth dampened in water or a mild cleaning

1 agent, and then wipe the area clean with a soft, dry cloth.

Routine Maintenance
Upright Control Panel

Control Panel (Flat)

143
 Consumables
The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We
recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out.

Recommended Paper
In addition to plain paper (11” x 17”, LGL, and LTR size), recycled paper, color paper, transparencies (recommended for this
machine), tracing paper, labels, and other types of paper stock are available.

Do not store paper in places exposed to open flames, as this may cause the paper to ignite, resulting in
burns or a fire.

• Some commercially available paper types are not suited for this machine. Contact your local authorized Canon dealer when
you need to purchase paper.
• To prevent moisture build-up, tightly wrap any remaining paper in its original package for storage.

For high-quality printouts, use paper recommended by Canon.

144
Toner
If a message prompting you to replace the toner cartridge appears on the touch panel display, replace the used toner
cartridge with a new one.
Toner comes in four colors: black, cyan, magenta, and yellow.
Check the toner color that you need to replace before ordering toner from your local authorized Canon dealer. Also, when
replacing the toner cartridge, make sure that you replace toner of the correct color.
Use only toner cartridges intended for use with this machine.
For optimum print quality, using Canon genuine toner is recommended.
Product Name Supported Canon Genuine Toner
imageRUNNER ADVANCE C9280 PRO/ Canon GPR-49 Black Toner
C9270 PRO Canon GPR-49 Cyan Toner

Routine Maintenance
Canon GPR-49 Magenta Toner
Canon GPR-49 Yellow Toner
imageRUNNER ADVANCE C7270/C7260 Canon GPR-50 Black Toner
Canon GPR-50 Cyan Toner
Canon GPR-50 Magenta Toner
Canon GPR-50 Yellow Toner

imageRUNNER ADVANCE C9280 PRO/C9270 PRO

*1 *2

*1 Black Toner Cartridge

*2 Cyan, Magenta, or Yellow Toner Cartridge

imageRUNNER ADVANCE C7270/C7260

*3 *4

*3 Black Toner Cartridge

*4 Cyan, Magenta, or Yellow Toner Cartridge

145
 • Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining
inside the cartridges to ignite, resulting in burns or a fire.
• Do not store toner cartridges in places exposed to open flames, as this may cause the toner to ignite,
resulting in burns or a fire.
• If you accidentally spill or scatter toner, carefully gather the toner particles together or wipe them up
with a soft, damp cloth in a way that prevents inhalation. Never use a vacuum cleaner that does not have
safeguards against dust explosions to clean up spilled toner. Doing so may cause a malfunction in the
vacuum cleaner, or result in a dust explosion due to static discharge.

Keep toner out of the reach of small children. If toner is ingested, consult a physician immediately.

• Store toner cartridges in a cool location, away from direct sunlight. (The recommended storage conditions are temperatures
below 86°F, and humidity below 80%.)
• [Be careful of counterfeit toners]
Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print
quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of
counterfeit toner.
For more information, see http://www.canon.com/counterfeit.

Stamp Cartridge
The stamp cartridge is used to stamp originals. Use the tweezers provided to remove and replace the stamp cartridge.

Stamp Ink Cartridge-C1

146
Staple Cartridge in the Staple Unit
Finisher Name Shape

Staple Finisher-K1
Staple-N1
Booklet Finisher-K1

Routine Maintenance
Staple Finisher-L1
Staple-J1
Booklet Finisher-L1

147
 Staple Cartridge in the Saddle Stitcher Unit
Finisher Name Shape

Booklet Finisher-K1 Staple-P1

Staple Cartridge-D2

Booklet Finisher-L1

Staple Cartridge-D3

Genuine Supplies
Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print
quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts,
and Supplies.
Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies.

148
Troubleshooting

Troubleshooting 4
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Locations of Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 151
Main Unit• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 157
Paper Sources • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 168
Duplex Color Image Reader Unit-F1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 182
Buffer Pass Unit-J1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 185
Document Insertion Unit-H1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 188
Professional Puncher Integration Unit-B1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 195
Paper Folding Unit-G1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 199
Staple Finisher-K1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 203
Booklet Finisher-K1 (Optional)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 208
Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 218
External 2/3 Hole Puncher-A1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 228
Staple Finisher-L1/Booklet Finisher-L1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 231

Reducing the Frequency of Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Clearing Staple Jams (For Optional Products). . . . . . . . . . . . . . . . . . . . . . 242

Locations of Staple Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 242
Stapler Unit of the Staple Finisher-K1/Booklet Finisher-K1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 243
Saddle Stitcher Unit of the Booklet Finisher-K1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 246
Staple Finisher-L1/Booklet Finisher-L1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 249
Saddle Stitcher Unit of the Booklet Finisher-L1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 251

If Memory Becomes Full During Scanning . . . . . . . . . . . . . . . . . . . . . . . . . 254

For the Copy Function • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 255
For the Fax/Scan and Send Function• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 255
For the Scan and Store Function • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 255

When an Error Message Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

When an Error Code Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Printer/Fax Driver Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Service Call Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Contacting Your Local Authorized Canon Dealer • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 260
Setting the Limited Functions Mode from the Service Call Message Screen • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 262
Functions Available When the Printer/Scanner Cannot Be Used Due to an Error • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 263

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

149
 Clearing Paper Jams
If a paper jam occurs, a screen with animation indicating how to clear the jam or a screen with list indicating the order to clear
the jam appears on the touch panel display. Check the location of the paper jam, and follow the instructions on the screen to
clear the paper jam. The screen is displayed repeatedly until the paper jam is cleared. If you press [Close], you can continue
operations, such as setting modes or scanning originals, even if the jammed paper is not removed immediately.

Example of a Screen with Animation Example of a Screen with List

Some areas inside the machine are subject to high-voltages. When removing jammed paper or when
inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch
the inside of the machine, as this may result in burns or electrical shock.

• When removing jammed originals or paper, take care not to cut your hands on the edges of the originals
or paper. If you cannot remove the paper, contact your local authorized Canon dealer.
• When removing paper which has become jammed inside the machine, take care not to allow the toner
on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or
clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water
will set the toner, and make it impossible to remove the toner stains.
• When removing paper which has become jammed inside the machine, remove the jammed paper gently
to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets
into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.
• The fixing unit and its surroundings inside the machine may become hot during use. When removing
jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its
surroundings, as doing so may result in burns or electrical shock.
• After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is
not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in
personal injury or damage if the machine suddenly starts printing.

• If a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the directions on the touch panel
display to clear the paper jam. (See “Duplex Color Image Reader Unit-F1 (Optional),” on p. 182.)
• Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated
on the touch panel display in the order that is given.
• If a paper jam occurs and printing is stopped when you are printing in the Staple mode, do not remove the paper from the
areas except those which are shown to have paper jams on the touch panel display. For example, if paper is jammed in the
main unit, do not remove the output sheets on the finisher which does not have paper jams. (Printing and stapling resume
after you clear the paper jam in the main unit.)

If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display.

150
Locations of Paper Jams
Paper jams may occur in the following parts of the machine. See the applicable section to clear the paper jam.

Fixing Transport Unit (p. 164) Multi-purpose Tray (p. 168)

Troubleshooting
Paper Drawers (Right/Left) (p. 171) Right Cover of the Machine (p. 157)

Paper Drawers 3 and 4 (p. 170)

151
 Duplex Color Image Reader Unit-F1 (Optional)
(p. 182)

Paper Deck Unit-C1/POD Deck Lite-A1

Left Cover of the Machine (p. 161) (Optional) (p. 172)

152
 Front Cover of the Multi-drawer Paper Deck-A1 (Optional)
(p. 175)

Document Insertion Unit-H1 (Optional) (p. 188)

Troubleshooting
Paper Decks of the Multi-drawer
Paper Deck-A1 (Optional) (p. 180)

Right Cover of the Machine (When the Multi-drawer

Paper Deck-A1 is attached) (p. 159)

Paper Folding Unit-G1 (Optional) (p. 199)

153
 Left Cover of the Machine (When the Buffer
Pass Unit-J1 is attached) (p. 162)

Professional Puncher Integration Unit-B1

(Optional) (p. 195)

Staple Finisher-K1 (Optional) (p. 203)

Buffer Pass Unit-J1 (p.

185)

Saddle Stitcher Unit (p. 213)

Inside the Front Cover (p. 208)

154
Insertion Unit (p. 218)

Troubleshooting
Inside the Insertion Unit (p. 221)

Folding Unit (p. 224)

External 2/3 Hole Puncher-A1 (Optional) (p. 228)

155
 Inside the Top Cover (p. 231)

Output Area (p. 233)

Saddle Stitcher Unit of the

Booklet Finisher-L1 (p. 238)

Front Cover of the Booklet Finisher-L1 (p. 236)

156
Main Unit
If a paper jam occurs in the main unit area, a screen prompting you to remove the jammed paper appears on the touch panel
display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that
appear on the touch panel display, to remove the jammed paper.

The Multi-drawer Paper Deck-A1, Paper Deck Unit-C1, POD Deck Lite-A1, and Copy Tray-P1 are the optional products.

Right Cover of the Machine

Troubleshooting
When the Paper Deck Unit-C1/POD Deck Lite-A1 is attached, move the Paper Deck Unit-C1/POD Deck Lite-A1 away from the
main unit beforehand.

Close the cover that is open.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Remove any jammed paper from the upper right cover of the main unit.

2 1. Open the upper right

cover of the main unit.
2. Remove any jammed
paper.

157
 Remove any jammed paper from the lower right cover of the main unit.

3 1. Open the lower right

cover of the main unit.
2. Remove any jammed
paper.

Gently close the lower right and upper right covers of the main unit until it

4 clicks into place in the closed position.

1. Close the upper right

cover.
2. Close the lower right
cover.

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

When the Paper Deck Unit-C1/POD Deck Lite-A1 is attached, reconnect the Paper Deck Unit-C1/POD Deck
Lite-A1 to the main unit.

Follow the instructions on the screen.

5 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

158
Right Cover of the Machine (When the Multi-drawer Paper Deck-A1 is
attached)

Close the cover that is open.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Troubleshooting
Open the front cover of the Multi-drawer Paper Deck-A1.

2
Remove any jammed paper from the lower right cover of the main unit.

3 1. Open the lower

right cover of the
main unit.
2. Remove any
jammed paper.

159
 Close the lower right cover of the machine.

4
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the Multi-drawer Paper Deck-A1.

5 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

6 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

160
Left Cover of the Machine

If the Copy Tray-P1 is attached to the main unit, remove all output paper from the tray. It may be necessary to lift the Copy
Tray-P1 up, depending on the paper jam.

Close the cover that is open.

Troubleshooting
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Remove any jammed paper from the left cover of the main unit.

2 1 Open the left cover.

2 Remove any jammed paper.
3 Close the left cover.

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

If the Copy Tray-P1 is attached to the main unit, restore it to its original position.

Follow the instructions on the screen.

3 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

161
 Left Cover of the Machine (When the Buffer Pass Unit-J1 is attached)

Close the cover that is open.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Open the front cover of the Buffer Pass Unit-J1.

2
Open the lower guide of the Buffer Pass Unit-J1.

162
 Remove any jammed paper from the left cover of the main unit.

4 1. Open the left cover.

2. Remove any
jammed paper.
3. Close the left cover.

Troubleshooting
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Close the lower guide of the Buffer Pass Unit-J1.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the Buffer Pass Unit-J1.

6 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

163
 Follow the instructions on the screen.

7 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

Fixing Transport Unit

Close the cover that is open.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Open the front cover of the main unit, and turn the dial 15 times.

2 1. Open the front cover of the main

unit.
2. Turn the dial 15 times.

Remove any jammed paper.

3 1. Grip the green lever, and pull out

the fixing transport unit.
2. Remove any jammed paper.

164
 Remove any jammed paper from the edge guide.

4 1. Open the edge guide.

2. Remove any jammed paper.
3. Close the edge guide.

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Remove any jammed paper from the fixing transport unit.

5
• The fixing unit and its surroundings are subject to high-temperatures. When removing jammed
paper, take care not to touch anything in this area.

• The inner output guide and its surroundings are subject to high-temperatures. When removing
jammed paper, take care not to touch anything in this area.

165
 Open the inner output unit, and remove any jammed paper.

6 1 Open the inner output unit.

2 Open the inner output guide.
3 Remove any jammed paper.

Gently push the inner output unit back into its original position.

7
Remove any jammed paper from the 2-sided guide.

8 1 Open the 2-sided guide, holding by

the green tab.
2 Remove any jammed paper.
3 Close the 2-sided guide.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

166
 Gently push the fixing transport unit back into its original position, and close

9 the front cover of the main unit.

1 Gently push the fixing transport

unit back into its original position.
2 Close the front cover.

Troubleshooting
When returning the unit to its original position or closing the cover, be careful not to get your
fingers caught, as this may result in personal injury.

Follow the instructions on the screen.

10 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

167
Paper Sources
If a paper jam occurs in paper sources, a screen prompting you to remove the jammed paper appears on the touch panel
display. Check the location of the paper jam, and follow the procedure described below, while referring to the display of the
screen, to remove the jammed paper.

The Paper Deck Unit-C1, POD Deck Lite-A1, and Multi-drawer Paper Deck-A1 are optional products.

Multi-purpose Tray

Close the cover that is open.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Remove the paper that is not jammed from the multi-purpose tray.

168
 Open the right cover of the main unit.

Troubleshooting
Remove any jammed paper.

4 1 Remove any jammed paper

from the outside of the
upper right cover.
2 Remove any jammed paper
from the inside of the upper
right cover.

Close the right cover of the main unit.

5 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

6 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

169
 Paper Drawers 3 and 4

Remove any paper jammed in the paper drawer.

1 1 Press the open button of the

paper drawer that is feeding
the paper.
2 Grip the handle, and pull
out the paper drawer until it
stops.
3 Remove any jammed paper.

Gently push the paper drawer back into the machine until it clicks into place in

2 the closed position.

When returning the paper drawer to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

Follow the instructions on the screen.

3 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

170
Paper Drawers (Right/Left)

Pull out the paper drawer.

1 1 Press the open button of the

paper drawer that is feeding
the paper.
2 Pull out the paper drawer
until it stops.

Troubleshooting
If the paper drawer seems to be stuck, do not pull it out by force. Push it back into the machine, press the
release button again, and then pull it back out.

Remove any jammed paper, and push the paper drawer back into the machine.

2 1 Remove any jammed paper.

2 Gently push the paper
drawer back into the
machine until it clicks into
place in the closed position.

When returning the paper drawer to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

Follow the instructions on the screen.

3 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

171
 Paper Deck Unit-C1/POD Deck Lite-A1 (Optional)

Close any open cover.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Move the paper deck away from the main unit.

2 1. Press the release button.

2. Move the paper deck away
from the main unit.

172
 Remove any paper jammed in the side of the paper deck.

Troubleshooting
Paper can also be jammed in the feeding slot on the side of the main unit.
Remove any jammed paper from the feeding slot.

Reconnect the paper deck to the main unit.

4 If the paper jam message is no longer displayed when you reconnect the paper deck, proceed to
step 8.

When reconnecting the paper deck to main unit, be careful not to get your fingers caught, as this
may result in personal injury.

173
 Open the paper deck.

5 1 Press the open button.

2 Open the paper deck.
The inside lifter automatically
descends to the paper loading
position.

If the machine is in the Sleep mode (the touch panel is not displayed, and only (Energy Saver)is lit), you
may be unable to open the paper deck unit. In this case, press (Energy Saver)to reactivate the machine,
and then press the open button on the paper deck unit.

Remove any jammed paper.

6
Look carefully, as jammed paper may be difficult to see.

Close the paper deck.

7 When closing the paper deck, be careful not to get your fingers caught, as this may result in
personal injury.

174
 Follow the instructions on the screen.

8 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

Front Cover of the Multi-drawer Paper Deck-A1 (Optional)

Troubleshooting
The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.

A2

A1
A3

A4
B1
B2

*Front Cover

Close the cover that is open.

1 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

175
 Open the front cover of the Multi-drawer Paper Deck-A1.

2
Remove any jammed paper from the guide (D-A1).

3 1. Open the guide (D-

A1).
2. Remove any jammed
paper.

Turn the dial (D-A2), and remove any jammed paper.

4 1. Turn the dial (D-

A2) in the direction
of the arrow
(counterclockwise).
2. Remove any jammed
paper.

176
 Remove any jammed paper from the guide (D-A3).

5 1. Open the guide (D-

A3).
2. Remove any jammed
paper.

Troubleshooting
Turn the dial (D-A4), and remove any jammed paper.

6 1 Turn the dial (D-

A4) in the direction
of the arrow
(counterclockwise).
2 Remove any jammed
paper.

Close the guide (D-A3).

7
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

177
 Close the guide (D-A1).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Remove any jammed paper from the guide (D-B1).

9 1 Open the guide (D-

B1).
2 Remove any jammed
paper.

Turn the dial (D-B2), and remove nay jammed paper.

10 1 Turn the dial (D-

B2) in the direction
of the arrow
(counterclockwise).
2 Remove any jammed
paper.

178
 Close the guide (D-B1).

11

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the Multi-drawer Paper Deck-A1.

12 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

13 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

179
 Paper Decks of the Multi-drawer Paper Deck-A1 (Optional)

The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.

Remove any paper jammed in the paper deck.

1 1 Push the open

button of the
paper deck
indicated on
the touch panel
display.
2 Grip the handle,
and pull out the
paper deck until it
stops.
3 Remove any
jammed paper.

• If the machine is in the Sleep mode (the touch panel is not displayed, and only (Energy Saver) is lit),you
may be unable to open the paper deck unit. In this case, press (Energy Saver) to reactivate the machine,
and then press the open button on the paper deck unit.
• Do not pull out the paper deck by force.

180
 Gently push the paper deck back into the machine until it clicks into place in the

2 closed position.

When closing the paper deck, be careful not to get your fingers caught, as this may result in
personal injury.

Follow the instructions on the screen.

Troubleshooting
The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
am is cleared.

181
Duplex Color Image Reader Unit-F1 (Optional)
Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on
the touch panel display, to remove the jammed original.

The Duplex Color Image Reader Unit-F1 is optional product.

Remove originals from the original supply tray.

1
Remove any originals from the feeder cover.

2 1. Pull the lever, and open the feeder

cover.
2. Remove any jammed originals.
If there is difficulty in removing jammed
paper, do not try to remove it forcibly, and
proceed to step 3.

Open the inner cover, holding it by its front tab.

182
 Turn the green feed dial, and remove any jammed originals.

4 1. Turn the green feed dial.

2. Remove any jammed originals.

Troubleshooting
Close the inner cover and the feeder cover.

5 1. Close the inner cover.

2. Close the feeder cover.

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

183
 Remove any jammed originals from the feeder.

6 1 Lift the feeder.

2 Remove any jammed originals.
3 Close the feeder.

• When closing the feeder, be careful not to get your fingers caught, as this may result in personal
injury.
• Be aware that the light emitted from the platen glass may be very bright when closing the
feeder.

If there is difficulty in removing jammed paper, close the feeder and open the feeder cover and the inner
cover, and then proceed to step 4.

Follow the instructions on the screen.

7 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

184
Buffer Pass Unit-J1
If a paper jam occurs inside the Buffer Pass Unit-J1, a screen prompting you to remove the jammed paper appears on the touch
panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions
that appear on the touch panel display, to remove the jammed paper.

Close the cover that is open.

Troubleshooting
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Open the front cover of the Buffer Pass Unit-J1.

2
Open the lower guide and upper guide of the Buffer Pass Unit-J1.

3 1 Open the lower guide.

2 Open the upper guide.

185
 Turn the knob, and remove any jammed paper.

4 1 Turn the knob to the right.

2 Remove any jammed
paper from the lower
guide.
3 Turn the knob to the left.
4 Remove any jammed
paper from the upper
guide.

Close the lower guide and upper guide of the Buffer Pass Unit-J1.

5 1. Close the upper guide.

2. Close the lower guide.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

186
 Close the front cover of the Buffer Pass Unit-J1.

6 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

Troubleshooting
The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

187
Document Insertion Unit-H1 (Optional)
If a paper jam occurs inside the Document Insertion Unit-H1, a screen indicating prompting you to remove the jammed paper
how to clear the jam appears on the touch panel display. Follow the procedure described below, while referring to the directions
that appear on the touch panel display, to remove the jammed paper.

The part of the Document Insertion Unit-H1 may interfere with the finisher when clearing jams. Lift up the insertion unit before
removing jams from the finisher.

• The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.

*Front Cover
• The Document Insertion Unit-H1 is an optional product.

Remove the paper that is not jammed from the Document Insertion Unit-H1.

188
 Remove any paper jammed in the upper cover (I-I1) of the document insertion

2 unit.

1. Open the upper cover

(I-I1) of the document
insertion unit.
2. Remove any jammed
paper.

Troubleshooting
Remove any paper jammed in the guide (I-I2).

3 1. Open the guide (I-I2).

2. Remove any jammed
paper.

Close the guide (I-I2) and the upper cover (I-I1).

4 1. Close the guide (I-I2).

2. Close the upper cover
(I-I1).

When closing the guide and upper cover, be careful not to get your fingers caught, as this may
result in personal injury.

189
 Open the document insertion unit.

Remove any paper jammed in the guide (I-13).

6 1 Open the guide (I-13).

2 Remove any jammed
paper.

Close the guide (I-13) and the document insertion unit.

7 1 Close the guide (I-13).

2 Close the document
insertion unit.

When closing the guide and the document insertion unit, be careful not to get your fingers
caught, as this may result in personal injury.

190
 Open the front cover of the Document Insertion Unit-H1.

Troubleshooting
Open the guide (I-A1).

When opening the guide (l-A1), be careful not to get your fingers caught, as this may result in
personal injury.

191
 Remove any paper jammed in the guide (I-A1).

10 1 Remove any jammed

paper.
2 Close the guide (I-A1).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Open the guide (I-A2).

11

When opening the guide (l-A2), be careful not to get your fingers caught, as this may result in
personal injury.

192
 Turn the dial (I-A3), and remove any jammed paper.

12 1 Turn the dial (I-A3)

in the direction
of the arrow
(counterclockwise).
2 Remove any jammed
paper.

Troubleshooting
Close the guide (I-A2) and the front cover.

13 1 Close the guide (I-A2).

2 Close the front cover.

When closing the guide and the cover, be careful not to get your fingers caught, as this may result
in personal injury.

If the paper jam message is displayed even after the paper jam is cleared, check whether there is any paper
left by opening the entrance guide.

193
 Reload the paper into the document insertion unit.

14

Follow the instructions on the screen.

15 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

194
Professional Puncher Integration Unit-B1 (Optional)
If a paper jam occurs inside the Professional Puncher Integration Unit-B1, a screen prompting you to remove the jammed paper
appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while
referring to the directions that appear on the touch panel display, to remove the jammed paper.

Do not place objects in the open space inside the Professional Puncher Integration Unit-B1, as this may
cause the machine to malfunction.

Troubleshooting
• The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.

*Front Cover
• The Professional Puncher Integration Unit-B1 is an optional product.

195
 Open the front cover of the Professional Puncher Integration Unit-B1.

1
Remove any jammed paper from the guide (R-A).

2 1. Lift up the guide (R-

A) until it clicks into
place.
2. Remove any jammed
paper.
3. Close the guide (R-A)
until it clicks into
place.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Turn the lever of the guide (R-B1), and open the guide (R-B1).

3 1. Turn the lever of the

guide (R-B1) to the
right.
2. Open the guide (R-
B1) until it clicks into
place.

196
 Remove any jammed paper.

Troubleshooting
Turn the lever of the guide (R-B1) to the left until it clicks into place.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Open the guide (R-B2) until it clicks into place.

197
 Remove any jammed paper.

Close the guide (R-B2) until it clicks into place.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the Professional Puncher Integration Unit-B1.

9 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

10 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

198
Paper Folding Unit-G1 (Optional)
If a paper jam occurs inside the Paper Folding Unit-G1, a screen indicating the location of the paper jam and how to clear the
jam appears on the touch panel display. Follow the procedure described below, while referring to the directions that appear on
the touch panel display, to remove the jammed paper.

• The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.

Troubleshooting
*Front Cover
• The Paper Folding Unit-G1 is an optional product.

Open the front cover of the Paper Folding Unit-G1.

199
 Open the guide (M-A2).

Turn the dial (M-A3), and remove any jammed paper.

3 1. Turn the dial (M-

A3) in the direction
of the arrow
(counterclockwise).
2. Remove any jammed
paper.

Remove any paper jammed in the left guide (M-B2).

4 1. Pull out the paper

folding unit (M-B1).
2. Open the left guide
(M-B2).
3. Remove any jammed
paper in the inside
guide.
4. Remove any jammed
paper in the outside
guide.
5. Close the left guide
(M-B2).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

200
 Remove any paper jammed in the right guide (M-B3).

5 1. Open the right guide

(M-B3).
Open the guide as far as
it can go.
2. Remove any jammed
paper in the inside
guide.
3. Remove any jammed
paper in the outside

Troubleshooting
guide.
4. Close the right guide
(M-B3).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Remove any paper jammed in the exit slot.

6 1 Push out any jammed

paper toward the exit
slot.
2 Remove any jammed
paper.
3 Return the paper
folding unit (M-B1) to
its original position.

When returning the paper folding unit to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

201
 Close the guide (M-A2) and the front cover.

7 1 Close the guide (M-

A2).
2 Close the front cover.

When closing the guide and the cover, be careful not to get your fingers caught, as this may result
in personal injury.

If the paper jam message is displayed even after the paper jam is cleared, check whether there is any paper
left by opening the entrance guide.

Follow the instructions on the screen.

8 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

202
Staple Finisher-K1 (Optional)
If a paper jam occurs inside the Staple Finisher-K1, a screen prompting you to remove the jammed paper appears on the touch
panel display. Follow the procedure described below, while referring to the directions that appear on the touch panel display,
to remove the jammed paper.

Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste, discard the trim waste, discard the staple waste, or clear paper or staple jams,
prints may still be output if other optional units are operating normally, and are not involved in the paper or staple jam removal
procedure.

Troubleshooting
• The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.
B3 B1

A1

F A2 **

* B2

*Front Cover
**Entrance Guide
• The Staple Finisher-K1 is an optional product.

Open the front cover of the finisher.

203
 Slide the guide (F-A1) to align it with the mark.

Slide the guide once to align with .

This procedure is necessary only if the Puncher Unit-BF1 is attached.

Open the entrance guide.

204
 Remove any jammed paper.

4 1. Remove any jammed paper.

2. Close the entrance guide.

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Open the guide (F-B1).

205
 Remove any jammed paper.

6 1 Remove any jammed paper.

2 Close the guide (F-B1).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Turn the lower dial (F-B2) in the direction of the arrow (counterclockwise).

206
 Remove any paper jammed in the guide (F-B3).

8 1 Open the guide (F-B3).

2 Remove any jammed paper.
3 Close the guide (F-B3).

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the finisher.

9 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

Follow the instructions on the screen.

10 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is
cleared.

207
Booklet Finisher-K1 (Optional)
If a paper jam occurs inside the Booklet Finisher-K1, a screen prompting you to remove the jammed paper appears on the
touch panel display. Follow the procedure described below, while referring to the directions that appear on the touch panel
display, to remove the jammed paper.

Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste, discard the trim waste, discard the staple waste, or clear paper or staple jams,
prints may still be output if other optional units are operating normally, and are not involved in the paper or staple jam removal
procedure.

The Booklet Finisher-K1 is an optional product.

Inside the Front Cover

The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.
B4

A1

B1
B2

*
B3

*Front Cover

Open the front cover of the finisher.

208
 Slide the guide (F-A1) to align it with the mark.

Troubleshooting
Slide the guide once to align with .

This procedure is not necessary only if the Puncher Unit-BF1 is attached..

Open the guide (F-B1).

209
 Remove any jammed paper.

4 1. Remove any jammed paper.

2. Close the guide (F-B1).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Open the guide (F-B2).

210
 Remove any jammed paper.

6 1 Remove any jammed paper.

2 Close the guide (F-B2).

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Turn the lower dial (F-B3) in the direction of the arrow (counterclockwise).

211
 Remove any jammed paper from the guide (F-B4).

8 1 Open the guide (F-B4).

2 Remove any jammed paper.
3 Close the guide (F-B4).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the finisher.

9 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

Follow the instructions on the screen.

10 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is
cleared.

212
Saddle Stitcher Unit

The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.

C1

C2

Troubleshooting
C3
*

C5

C4

** C6
*Front Guide
**Delivery Guide

Open the front cover of the finisher.

213
 Open the guide (F-C1).

Open the guide (F-C2).

Remove any jammed paper.

4 1. Turn the lower dial (F-C3)

in the direction of the
arrow (counterclockwise).
Jammed paper is fed to the
guide (F-C2).
2. Remove any jammed
paper.
3. Close the guide (F-C2).

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

214
 Close the guide (F-C1).

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

If the lamp is ON, while pushing in the dial (F-C4), turn it in the direction of the

6 arrow (counterclockwise) until the lamp turns off.

* Lamp
If the lamp is OFF, proceed to step 7.

215
 Remove output sheets from the booklet tray.

Pull out the saddle stitcher unit (F-C5).

Remove any jammed paper from the right cover of the saddle stitcher unit (F-

9 C6).

1 Open the right cover (F-

C6).
2 Remove any jammed
paper.
3 Close the right cover (F-
C6).

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

216
 If parts of the paper are left on top of the feeding belt, open the guide, and

10
remove any parts of the paper left.

1 Open the delivery guide,

and remove any jammed
paper.
2 Close the delivery guide.

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

This procedure is only required if the Inner Booklet Trimmer-A1 is not attached.

Push the saddle stitcher unit (F-C5), and close the front cover of the finisher.

11 1 Gently push the saddle

stitcher unit (F-C5) back
into the machine.
Always make sure to push the
saddle stitcher unit in as far as
it can go.
2 Close the front cover of
the finisher.

When returning the saddle stitcher unit to its original position or closing the cover, be careful not
to get your fingers caught, as this may result in personal injury.

Follow the instructions on the screen.

12 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

217
Document Insertion/Folding Unit-G1/Document Insertion
Unit-J1 (Optional)
If a paper jam occurs inside Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1, a screen prompting you to
remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure
described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper.

• The insertion unit of the Document Insertion/Folding Unit-G1 or the Document Insertion Unit-J1 may interfere with the
External 2/3 Hole Puncher-A1 or the finisher when clearing jams. Lift up the insertion unit before removing jams from the
External 2/3 Hole Puncher-A1 or the finisher.
• Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened
to replace a staple cartridge, discard the punch waste, or clear paper or staple jams, prints may still be output if other optional
units are operating normally, and are not involved in the paper or staple jam removal procedure.

The Document Insertion/Folding Unit-G1, Document Insertion Unit-J1, and External 2/3 Hole Puncher-A1 are optional products.

Insertion Unit

Open the top cover of the Document Insertion/Folding Unit-G1 or Document

1 Insertion Unit-J1.

218
 Remove any jammed paper from the top cover.

2 1 Remove the
paper that is not
jammed.
2 Remove any
jammed paper.
3 Close the top
cover.

Troubleshooting
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Open the front cover and the insertion unit.

3 1 Open the front

cover.
2 Open the
insertion unit.

219
 Remove any jammed paper from the delivery unit.

4 1. Open the delivery

unit.
2. Remove any
jammed paper.
3. Close the delivery
unit.

When closing the delivery unit, be careful not to get your fingers caught, as this may result in
personal injury.

Close the insertion unit and the front cover.

5 1 Close the
insertion unit.
2 Close the front
cover.

When closing the insertion unit and the cover, be careful not to get your fingers caught, as this
may result in personal injury.

Follow the instructions on the screen.

6 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

220
Inside the Insertion Unit

Open the front cover of the Document Insertion/Folding Unit-G1 or Document

1 Insertion Unit-J1.

Troubleshooting
Open the upper delivery guide.

Remove any jammed paper.

221
 Close the upper delivery guide.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Open the lower delivery guide.

222
 Remove any jammed paper from the lower delivery guide.

6 1 Remove any jammed

paper.
2 Close the lower
delivery guide.

Troubleshooting
When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover.

7 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

8 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

223
 Folding Unit

Open the front cover of the Document Insertion/Folding Unit-G1.

Open the lower delivery guide.

Pull out the folding unit.

224
 Remove any jammed paper from the exit slot.

4 1 Push out any jammed

paper toward the exit
slot.
2 Remove any jammed
paper.

Troubleshooting
Remove any jammed paper from the left guide.

5 1 Open the left guide.

2 Remove any jammed
paper from the inside
guide.
3 Remove any jammed
paper from the
outside guide.

225
 Remove any jammed paper from the right guide.

6 1 Open the right guide.

2 Remove any jammed
paper.
3 Close the right guide.

When closing the guide, be careful not to get your fingers caught, as this may result in personal
injury.

Close the left guide, and return the folding unit to its original position.

7 1 Close the left guide.

2 Return the folding
unit to its original
position.

When closing the guide and returning the unit to its original position, be careful not to get your
fingers caught, as this may result in personal injury.

226
 Close the lower delivery guide and the front cover.

8 1 Close the lower

delivery guide.
2 Close the front cover.

Troubleshooting
When closing the guide and cover, be careful not to get your fingers caught, as this may result in
personal injury.

Follow the instructions on the screen.

9 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

227
External 2/3 Hole Puncher-A1 (Optional)
If a paper jam occurs inside the puncher, a screen prompting you to remove the jammed paper appears on the touch panel
display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that
appear on the touch panel display, to remove the jammed paper.

The External 2/3 Hole Puncher-A1 is an optional product.

Open the front cover of the puncher waste tray.

1
Set the green knob to the fixed position.

2
If the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 is attached, open the
insertion unit.

228
 Remove any paper jammed from the top cover of the puncher.

3 1 Open the top cover of

the puncher.
2 Remove any jammed
paper.

Troubleshooting
Close the top cover of the puncher.

4
If you opened the insertion unit in step 2, gently push down the insertion unit back into its original
position.

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

229
 Close the front cover of the puncher waste tray.

5
When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

6 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

230
Staple Finisher-L1/Booklet Finisher-L1 (Optional)
If a paper jam occurs in the Staple Finisher-L1 or Booklet Finisher-L1, a screen prompting you to remove the jammed paper
appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while
referring to the directions that appear on the touch panel display, to remove the jammed paper.

The Staple Finisher-L1, Booklet Finisher-L1, Document Insertion/Folding Unit-G1, and Document Insertion Unit-J1 are optional
products.

Inside the Top Cover

Troubleshooting
Open the front cover of the finisher.

1
*1 *2

*1 Booklet Finisher-L1
*2 Staple Finisher-L1
If the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 is attached, open the
insertion unit.

Open the top cover of the finisher.

231
 Remove any paper jammed from the top cover of the finisher.

3 1 Remove any jammed

paper.
2 Close the top cover of the
finisher.
If you open the Document
Insertion/Folding Unit-G1 or
Document Insertion Unit-J1 in
step 1, close the insertion unit.

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Close the front cover of the finisher.

4 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

5 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

232
Output Area

Open the output slot on the outside of the finisher, and remove any jammed

1 paper that is visible.

If you cannot see any jammed paper, check if any jammed paper is stuck inside the output area of
the finisher.

1 Open the output slot.

Troubleshooting
2 Remove any jammed
paper.
3 Close the output slot.

If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are
waiting to be stapled. (Printing and stapling resume after you clear the paper jam.)

Open the front cover of the finisher.

2
*1 *2

*1 Booklet Finisher-L1
*2 Staple Finisher-L1
If the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 is attached, open the
insertion unit.

233
 Open the top cover of the finisher.

3
Open the delivery guide.

Remove any jammed paper.

234
 Close the delivery guide.

Troubleshooting
When closing the delivery guide, be careful not to get your fingers caught, as this may result in
personal injury.

Close the top cover and front cover of the finisher.

7 1 Close the top cover.

If you open the Document
Insertion/Folding Unit-G1
or Document Insertion
Unit-J1 in step 2, close the
insertion unit.
2 Close the front cover.

When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

8 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

235
 Front Cover of the Booklet Finisher-L1

Open the front cover of the finisher.

1
If the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 is attached, open the
insertion unit.

Open the top cover of the finisher.

236
 Remove any jammed paper from the upper delivery guide.

3 1 Tilt the upper delivery

guide to the right.
2 Remove any jammed
paper.

Troubleshooting
When releasing the upper delivery guide, be careful not to get your fingers caught, as this may
result in personal injury.

Springs are attached to the upper delivery guide, so it returns to its original position when released.

Remove any jammed paper from the lower delivery guide.

4 1 Tilt the lower delivery

guide to the right.
2 Remove any jammed
paper.
3 Return the lower delivery
guide to its original
position.

When releasing the upper delivery guide, be careful not to get your fingers caught, as this may
result in personal injury.

237
 Close the top cover and front cover of the finisher.

5 1 Close the top cover of the

finisher.
If you open the Document
Insertion/Folding Unit-G1 or
Document Insertion Unit-J1 in
step 1, close the insertion unit.
2 Close the front cover of the
finisher.

When closing the covers, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

6 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

Saddle Stitcher Unit of the Booklet Finisher-L1

Open the front cover of the finisher.

238
 Turn the small knob on the right in the direction of the arrow

2 (counterclockwise).

Troubleshooting
While pushing in the larger knob on the left, turn it in the direction of the arrow

3 (clockwise).

Remove any jammed paper protruding from the saddle stitcher unit.

239
 Remove any jammed paper from the lower delivery guide.

5 1 Tilt the lower delivery

guide to the right.
2 Remove any jammed
paper.
3 Return the lower delivery
guide to its original
position.

When returning the lower delivery guide to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

Close the front cover of the finisher.

6 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

Follow the instructions on the screen.

7 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper
jam is cleared.

240
 Reducing the Frequency of Paper
Jams
If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two
reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams.

There are torn pieces of paper left inside the machine.

Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper
jams. If paper tears while you are trying to remove jammed paper from the machine, make sure that you remove all of the

Troubleshooting
torn pieces.

The paper loaded in the paper drawer differs from the setting.
Make sure that the paper loaded in the paper drawer matches the paper size/type registered in [Paper Settings] in
[Preferences] (Settings/Registration).

241
 Clearing Staple Jams (For
Optional Products)
If a staple jam occurs, a screen indicating the location of the staple jam and how to clear the jam appears on the touch panel
display. Follow the instructions on the screen to clear the staple jam. The screen is displayed repeatedly until the staple jam
is cleared. If you press [Close], you can continue operations, such as setting modes or scanning originals, even if the jammed
staple is not removed immediately.

Locations of Staple Jams

For information on the parts of the machine in which staple jams occur and instructions on clearing staple jams, see the
following.

Stapler Unit of the Staple Finisher-K1/

Booklet Finisher-K1 (p. 243)

Saddle Stitcher Unit of the Booklet

Finisher-K1 (p. 246)

Staple Finisher-L1/Booklet
Finisher-L1 (p. 249)

Saddle Stitcher Unit of the Booklet

Finisher-L1 (p. 251)

242
Stapler Unit of the Staple Finisher-K1/Booklet Finisher-K1
Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on
the touch panel display, to remove the jammed staple.

Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste, discard the trim waste, discard the staple waste, or clear paper or staple jams,
prints may still be output if other optional units are operating normally, and are not involved in the paper or staple jam removal
procedure.

Troubleshooting
The Staple Finisher-K1 and Booklet Finisher-K1 are optional products.

Remove the paper waiting to be stapled from the delivery tray.

Open the front cover of the finisher.

243
 Pull out the staple case.

Push up the bracket on the staple case.

4
Remove all of the jammed and protruding staples from the staple cartridge.

244
 Return the bracket on the staple case to its original position.

Troubleshooting
Gently push the staple case back into the stapler unit until it is securely in place.

7
Always make sure to insert the staple case far as it can go.

Close the front cover of the finisher.

8 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

245
Saddle Stitcher Unit of the Booklet Finisher-K1
Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on
the touch panel display, to remove the jammed staple.

• Take care when handling the optional equipment that is attached to the machine. When an optional unit’s cover is opened to
replace a staple cartridge, discard the punch waste, discard the trim waste, discard the staple waste, or clear paper or staple
jams, prints may still be output if other optional units are operating normally, and are not involved in the paper or staple jam
removal procedure.
• Before clearing the staple jam, remove all output sheets from the booklet tray.

• The Booklet Finisher-K1 is an optional product.

• If a paper jam occurs at the same time as a staple jam, remove the jammed paper before removing the jammed staples.

Open the front cover of the finisher.

Pull out the staple case from the saddle stitcher unit (F-C5).

2 1. Pull out the saddle stitcher

unit (F-C5).
2. Pull out the staple case.

246
 Hold the staple case by its left and right sides, and lower the bracket on the

3 staple case.

Troubleshooting
Remove the jammed and exposed staples from the staple case.

4
Return the bracket on the staple case to its original position.

247
 Return the staple case to its original position in the saddle stitcher unit.

6 When returning the staple case, always make sure to the staple case is inserted until the arrows are
aligned as shown in the diagram.

Push the saddle stitcher unit (F-C5) back into the machine, and close the front

7 cover of the finisher.

1. Gently push the saddle

stitcher unit back into the
machine.
Always make sure to push the
saddle stitcher unit in as far as
it can go.
2. Close the front cover of the
finisher.

When returning the saddle stitcher unit and closing the cover, be careful not to get your fingers
caught, as this may result in personal injury.

248
Staple Finisher-L1/Booklet Finisher-L1
Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on
the touch panel display, to remove the jammed staple.

Make sure to close all covers and paper drawers of the machine before clearing any staple jams.

The Staple Finisher-L1 and Booklet Finisher-L1 are optional products.

Troubleshooting
Open the front cover of the finisher.

1
*1 *2

*1 Booklet Finisher-L1
*2 Staple Finisher-L1

Lift and pull out the staple case from the stapler unit, holding it by the green

2 tab.

249
 Remove any staples jammed in the staple case.

3 2 3
1. Push down the tab on the
staple case.
2. Remove all of the staples
that slide from the staple
cartridge.
3. Return the tab on the staple
1 case to its original position.

Gently push the staple case back into the finisher and push down firmly until it

4 is securely in place.

Close the front cover of the finisher.

5 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

After the cover is closed, the stapler unit may automatically perform a “dry” stapling operation to reposition
the staples.

250
Saddle Stitcher Unit of the Booklet Finisher-L1
Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on
the touch panel display, to remove the jammed staple.

• Make sure to close all covers and paper drawers of the machine before clearing any staple jams.
• Before clearing a staple jam in the saddle stitcher unit, remove all paper that has been output to the booklet tray.

The Booklet Finisher-L1 is an optional product.

Troubleshooting
Open the front cover of the finisher.

Pull out the saddle stitcher unit.

2 1 Grip the handle of the

saddle stitcher unit, and
pull out until it stops.
2 Pull the stapler unit of
the saddle stitcher unit
towards you, and then
push it up.

*1 *2
*1 Stapler Unit of the Saddle Stitcher Unit
*2 Saddle Stitcher Unit

251
 Pull out the staple case containing the jammed staples, holding it by its left and

3 right sides.

Push up the tab on the staple case.

4 1
1 Push down Part A to
unlock.
2 Push up Part B.

Remove any jammed staples.

5 1 Remove any jammed

staples.
2 Return Part B to its
original position.

252
 Return the staple case to its original position.

6 Push the staple case in until it clicks into place.

Troubleshooting
Gently push the saddle stitcher unit back into its original position.

7 1 Pull the stapler unit

towards you, and then
push it down into its
original position.
2 Grip the handle of the
saddle stitcher unit, and
return it to its original
position.

When returning the saddle stitcher unit to its original position, be careful not to get your fingers
caught, as this may result in personal injury.

Close the front cover of the finisher.

8 When closing the cover, be careful not to get your fingers caught, as this may result in personal
injury.

When you have cleared the staple jam, be sure to manually reposition the staples in the saddle stitcher unit.
(See e-Manual > Settings/Registration.)

253
 If Memory Becomes Full During
Scanning
The machine’s memory can store up to approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total
is shared by the various functions, including the Copy; Fax; Scan and Send; Scan and Store (Store in Mail Box); Fax/I-Fax Inbox;
and, printing from computer functions. In addition, each function is guaranteed to be able to store the following number of
pages:

Copy: 100 pages

Print From Computer: 100 pages (excluding Secure Print jobs)

For example, the Copy function can store up to approximately 6,100 pages of scanned images.
6,000 + 100 = 6,100 pages (approximate figures)
However, the number of pages that the machine’s memory can store may differ, depending on the amount of memory required
for files stored in the Mail Box and Fax/I-Fax Inbox, and jobs that are in the print queue.
If memory becomes full during the scanning of originals, a message will appear on the touch panel display.

• When using Fax/Scan and Send, you can send up to 999 pages at one time.
• Delete any unnecessary files in the Mail Box and Fax/I-Fax Inbox to free up memory.

254
 For the Copy Function
Follow the directions below based on the message that appears on the touch panel
display.
If the message <Scanning will be canceled because the memory is full. Do you want to print the
scanned pages?> appears:
Select [Yes] or [No].

[Yes]: The pages scanned into memory are printed. When printing is complete, scan the remaining originals.
[No]: The pages scanned into memory are not printed.

Troubleshooting
If the message <Scanning will be canceled because the memory is full. Wait a moment, then try again.>
appears:
Select [OK].

[OK]: Returns to the Basic Features screen of the function you are using. Scan the job again when the current job is
complete.

For the Fax/Scan and Send Function

Follow the directions below based on the message that appears on the touch panel
display.
If the message <Scanning will be canceled because the memory is full. Do you want to send the
scanned pages?> appears:
Select [Yes] or [No].

[Yes]: The pages scanned into memory are sent. When storing is complete, scan the remaining originals.
[No]: The pages scanned into memory are not sent.

For the Scan and Store Function

Follow the directions below based on the message that appears on the touch panel
display.
If the message <Scanning will be canceled because the memory is full. Do you want to store the
scanned pages?> appears:
Select [Yes] or [No].

[Yes]: The pages scanned into memory are stored. When storing is complete, scan the remaining originals.
[No]: The pages scanned into memory are not stored.

If the message <Scanning will be canceled because the memory is full. Wait a moment, then try again.>
appears:
Select [OK].

[OK]: Returns to the Basic Features screen of the function you are using.

255
 When an Error Message Is
Displayed
Error messages may appear on the touch panel display of the machine or the Web browser.
Self-diagnostic error messages appear in the following cases:

When scanning or printing cannot be performed because of an operational error

When you need to make a decision or take some action during scanning or printing
When you need to make a decision or take some action while browsing the network

Example of an Error Message on the Touch Panel Display

Example of an Error Message on the Web Browser

For information on error messages and instructions on resolving errors, see e-Manual > Problem Solving.

256
 When an Error Code Is Displayed
If a job or operation does not complete successfully, the error code is displayed on the Details screen for Log on the Status
Monitor/Cancel screen.
You can check the error code in the following locations:

Details screen for Log on the Status Monitor/Cancel screen:

When a job or operation is not completed normally:

Troubleshooting
Results row of the Communication Management Report:
If an error occurs during a send, receive, or fax job, the error code is printed.
04/12/2012 iRADVXXXX

DEVICE INFORMATION COMMUNICATION LOG REPORT

START TIME END TIME TYPE TO/FROM DATA DETAILS RESULT

DELIVER DEPT.ID
ADDRESS BOOK
DELIVER DEPT.ID
ADDRESS BOOK
DELIVER DEPT.ID
ADDRESS BOOK
DELIVER DEPT.ID
ADDRESS BOOK

For information on error codes and instructions on resolving errors, see e-Manual > Problem Solving.

257
 Printer/Fax Driver
Troubleshooting
See “Troubleshooting” in the driver help to resolve problems when using the printer driver or fax driver for Windows.
The following screens indicate the directions on how to display “Troubleshooting” from the screen for the printer driver.

The screens may differ, depending on the operating system, and the type and version of the printer driver you are using.

258
 Service Call Message
If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized
Canon dealer is displayed.

Troubleshooting
If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See “Contacting Your Local
Authorized Canon Dealer,” on p. 260.)

If a screen such as the one below is displayed and the print or scan function does not operate normally, some functions may
still be available.

When [Limited Functions Mode] Is Displayed:

If [Limited Functions Mode] is displayed, you can temporally set the Limited Functions Mode to continue to use the
machine until the cause of the malfunction is cleared. For more information, see “Setting the Limited Functions Mode from
the Service Call Message Screen,” on p. 262.

When a Service Call Message Is Displayed on the Bottom of the Screen:

Even if a message prompting you to call your service representative appears on the bottom of the screen, some functions
may still be available.
For more information, see “Functions Available When the Printer/Scanner Cannot Be Used Due to an Error,” on p. 263.

259
Contacting Your Local Authorized Canon Dealer
If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below.

Turn OFF the main power of the main unit.

1 3
1. Open the main power switch
cover.
2. Press the main power switch
to the “ ” side.
3. Close the main power switch
cover.

If you turn OFF the main power switch when there is a job waiting to print, that job is erased.

Wait at least 10 seconds after the Main Power Indicator is turned off, and then

2 turn the main power switch back to ON.

3
1. Open the main power switch
cover.
2. Press the main power switch
to the “I” side.
3. Close the main power switch
cover.

260
 If the machine still does not operate normally, follow the procedure below, and

3 then contact your local authorized Canon dealer.

1. Turn the main power switch OFF.
2. Remove the power plug from the power outlet.

Do not connect or disconnect the power cord with wet hands, as this may result in electrical
shock.

Troubleshooting
Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may
expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged,
this could cause current to leak, resulting in a fire or electrical shock.

When you contact your local authorized Canon dealer, have the following information available:
• Product name
• Details of the malfunction
• The error code displayed on the touch panel display

261
Setting the Limited Functions Mode from the Service Call
Message Screen
When [Limited Functions Mode] is displayed, follow the procedures below.

If you turn OFF the main power switch when there is a job waiting to print, that job is erased.

If you set Limited Functions Mode to ‘On’ from the Service Call Message screen, [Limited Functions Mode] in [Management
Settings] (Settings/Registration) is also set to ‘On’. (See e-Manual > Security.)

Press [Limited Functions Mode]  [Yes].

1 A message prompting you to restart the machine (turning the main power switch OFF, and then
ON) appears.

Turn OFF the main power of the main unit.

2 3
1. Open the main power switch
cover.
2. Press the main power switch
to the “ ” side.
3. Close the main power switch
cover.

b_04_076_00_C

Wait at least 10 seconds after the Main Power Indicator is turned off, and then

3 turn the main power switch back to ON.

3
1. Open the main power switch
cover.
2. Press the main power switch
to the “I” side.
3. Close the main power switch
cover.

The machine starts up in the

Limited Functions mode.

262
Functions Available When the Printer/Scanner Cannot Be Used
Due to an Error
You can use the following functions even when the Print and Scan functions are restricted:

Main Menu Screen

: Available -: Unavailable

When the Print function is When the Scan function is

Available Functions
restricted restricted
Copy - -

Troubleshooting
Fax *1 -

Scan and Send -

Scan and Store *2 -

Access Stored Files - *3

Fax/I-Fax Inbox -

Secure Print -

Remote Scan -

Hold -

Web Access

Shortcut to Settings/Registration - -

Tutorial

Workflow Composer - -

Document Scan Code Analyzer

-
for MEAP*4

Other MEAP Applications*5

Control Panel
: Available -: Unavailable

When the Print function is When the Scan function is

Available Functions
restricted restricted
Quick Menu*6

The Status Monitor/Cancel Screen *7

Settings/Registration - -

263
 Operation From a Computer
: Available -: Unavailable

When the Print function is When the Scan function is

Available Functions
restricted restricted
Remote UI

MEAP Application*5

*1 Sending a fax from a computer is not available.

*2 [Print List] on the Mail Box Selection screen is not available.
*3 [Add Files (Scan and Store)] on the Edit File screen is not available.
*4 Document Scan Code Analyzer is included in the Document Scan Lock Kit. For more information, see e-Manual > Software.
*5 Available by installing each MEAP application. May not be available, depending on the restricted functions.
*6 The registered button may not be available, depending on the restricted functions.
*7 [Print List] on the Job Log screen and [Register] on the Consumable screen are not available.

• A print job is automatically canceled when the Print function is restricted. A scan job is automatically canceled when the Scan
function is restricted.
• The machine may not enter the Sleep mode completely when a function is restricted due to an error.

• If the target function is restricted due to an error, the function is not available when you use the shortcut key on the top of the
Main Menu screen or when you use the Quick Menu.
• [Remove Toner Cartridges] is not available when the Print function is restricted.

264
 Troubleshooting

265
MEMO
 Frequently Asked Questions
This section includes frequently asked questions and answers regarding the machine. Use this section if you have trouble using the
machine.

Question Applicable Page

Q1 I want to make a rush copy, but I cannot because of the long copy job. p. 268

Q2 When copying, the Scan screen for the next document is displayed. Is there a way to not display this screen? p. 268

Q3 How do I change the default settings for the Copy from the Color mode to the Black mode? p. 269

Q4 Can a mark be applied to the document that has been scanned? p. 269

Q5 Do I need to enter the address of the recipient every time? p. 270

Q6 Can I send a fax to multiple destinations? p. 270

Q7 Can you give me information on how to send to the SMB server and specify its settings? p. 271

Q8 Can I move the Address Book registered on another Canon machine onto this machine? p. 273

Q9 Can I forward the data received via fax/I-fax? p. 273

Q10 When sending a fax, can the machine be set so that the sender’s fax number and name be displayed? p. 274

Q11 How do I change the default settings (scan settings and file format) of the Scan and Send Basic Features screen? p. 274

Q12 Is there a way to prevent a transmission error when sending a facsimile to a new destination? p. 275

Q13 The quality of the image sent by fax is not good. p. 276

Q14 How can I make use of multiple telephone lines? p. 276

Q15 How do I register/edit destinations in a one-touch button? p. 277

Q16 Can I add an arbitrary subject when sending e-mail? p. 278

Q17 How do I change the storage period for the scanned file stored in the Mail Box? p. 278

Q18 How do I access the Advanced Box from a computer? p. 279

Q19 How do I forward received data to the Advanced Box? p. 279

Q20 How do I set to create a booklet with a file in a mail box? p. 280

Q21 I cannot print PDF files stored in the Advanced Box. Are optional products required? p. 280

Q22 When printing from the computer, booklet was not made even though saddle stitch booklet mode was set. p. 281

Q23 The content of the reverse side appears on the copies. p. 282

Q24 The printed paper appears dirty. Also, the color appears to be different from the original. p. 282

Q25 The printed paper is warped. p. 283

Q26 I had printed from the computer, but I did not find the output. I am afraid that someone may have taken it by mistake. p. 283

Q27 Can I specify the scan settings from the computer and then store for the original loaded in the machine? p. 284

Q28 Can I make copies or send a facsimile of different size originals at the same time? p. 284

266
 Question Applicable Page

Q29 Can I print on the reverse side of the preprinted paper? p. 285

Q30 Can I output paper to a different tray according to the function? p. 286

Troubleshooting
Q31 Can I print on envelopes? p. 286

Q32 What are the types of paper that I can use? p. 287

Q33 How do I print data received via fax/I-fax on paper specified in advance? p. 287

Q34 How can I manage documents that failed to be forwarded? p. 288

When a fax fails to be sent, both the TX Report and the Fax TX Report are output. Is there a way to not output the Fax
Q35 p. 288
TX Report?

Q36 How do I print the data received from specific destinations only? p. 288

Q37 What is the model number of the staple cartridge for the finisher or the stamp cartridge for the feeder? p. 289

Q38 A paper jam has occurred. How do I solve this problem? p. 290

Q39 I cannot remove the toner cartridge after the toner replacement cover is opened. p. 290

Q40 Numbers, such as #751 and #801 are displayed on the touch panel display. What do they mean? p. 291

Q41 I cannot print from the computer. Did the machine malfunction? p. 291

It seems as though turning OFF the machine is different from the previous imageRUNNER. I am afraid that this may be
Q42 p. 292
a wrong operation.

Q43 The touch panel display is completely black. p. 292

Q44 I have just sent an important document via facsimile. Can I check to make sure that it was sent correctly? p. 293

Q45 Can I restrict the number of copies/prints? p. 293

Q46 Can I change the language displayed on the touch panel display? p. 294

Can I change the screen or the order that the functions are displayed on the touch panel display when the power is
Q47 p. 294
turned ON?

Q48 I want to check the IP address for this machine to run the Remote UI, but I do not know how to check it. p. 295

Q49 Can I change the default settings of the printer driver? p. 296

Q50 Is there a way to adjust the sound heard when fax sending/receiving is complete? p. 298

Q51 What is MEAP? p. 298

267
Q&A

1 2

I want to make a rush copy, but I When copying, the Scan screen for
cannot because of the long copy the next document is displayed.
job. Is there a way to not display this
screen?

You can temporarily stop the

current copy job and give priority When [Job Build] is set, the Scan
to a rush copy by using the screen for the next document is
Interrupt mode. You can also give displayed. By canceling the [Job
priority to a rush copy/print from Build] setting, the screen is not
the Status Monitor/Cancel screen. displayed.
Interrupt Function:
1. Press [Copy]  [Interrupt].
2. Set the desired copy mode.

Canceling the Job Build mode

1. Press [Copy]  [Options]  [Job Build].
2. Press [Close].

Interrupt/Priority Print
Function:
1. Press (Status Monitor/Cancel).
2. Press [Copy/Print]  [Job Status] from
the [Print] drop-down list.
3. Select the job  press [Interrupt/Priority
Print].
4. Press [Interrupt and Print].

Additional Information
You can scan the original even if the
machine is waiting or printing (Reserved
Copying). For more information, see
e-Manual > Copy.

268
 Q&A

Additional Information Setting the Color Mode as the

The Job Build mode is useful if you cannot Default:
load the originals all at once. This mode 1. Press  [Change Default Settings]
enables you to divide the originals into  [Register]  [Yes].
several parts, scan them, and then print
them all together.
Additional Information

Troubleshooting
You can also save paper by using the Image
3 Combination mode or Two-sided Copy
mode. For more information, see e-Manual
> Copy.
How do I change the default
settings for the Copy from the
Color mode to the Black mode? 4

Can a mark be applied to the

document that has been scanned?
You can store the current settings
as the default settings from
[Change Default Settings] in on
The machine can print a stamp on
the Copy Basic Features screen. If
the scanned document by using
the Black mode is set as the default
the Stamp mode.
settings, you can reduce the
printing cost.

Position at which
stamp is applied

Vertical Placement

Position at which
Color Selection: Full Color stamp is applied

Horizontal Placement

Color Selection: Black

Changing the Color Mode to the

Black Mode:
1. Press [Copy]  [Select Color]  [Black].

269
Q&A

Setting procedure: Storing from the Touch Panel

1. Press [Scan and Send] or [Fax]  Display:
[Options].
1. Press [Scan and Send] or [Fax] 
2. Press [Finished Stamp]  [Close].
[Address Book]  [Register/Edit].
2. Press [Register New Dest.]  enter
information following the instructions
on the touch panel display  press [OK].

Additional Information
After the original is sent, you can also
send a job done notice to the specified
e-mail address (Job Done Notice). For more
information, see e-Manual > Scan and Send,
or Fax.

Do I need to enter the address of

the recipient every time?

You can store frequently used Additional Information

destination in the Address You can also store frequently used
destination as a one-touch button on the
Book. If the destination is stored
Scan and Send Basic Features screen or
beforehand, you do not need to the Fax Basic Features screen. For more
information, see e-Manual > Scan and Send,
enter the destination every time. or Fax.
Storing from the Remote UI:
1. Click [Address Book]  select the
destination to register. 6
2. Click [Register New Destination] 
select the type of destination  enter
necessary items. Can I send a fax to multiple
3. Click [OK].
destinations?

You can send a fax to multiple

destinations at the same time
using the following methods.

270
 Q&A

Specifying Multiple Additional Information

Destinations from the Fax • You cannot specify destinations registered
in the address book and destinations
Screen registered in a one-touch button at the
1. Enter a fax number using - same time.
(numeric keys), , or  press [OK]. • You can also register a group destination
2. Continue entering the other fax numbers in a one-touch button to send to multiple

Troubleshooting
 press [OK]. destinations at the same time. For
information on registering one-touch
3. Press (Start).
buttons, see e-Manual > Scan and Send,
or Fax.

Can you give me information on

how to send to the SMB server and
specify its settings?
Specifying Multiple
Destinations from the Address
Book You can specify the settings using
1. Press [Fax]  [Address Book]  select the following method.
multiple destinations  press [OK].
2. Press (Start).
Setting the Shared Folder on
the Computer-Side:
Using Windows 7
Registering Multiple 1. Right-click the new folder  click
Destinations from the Address [Property]  [Sharing].
2. Click [Sharing]  select the users you
Book as a Group Destination want to authorize access.
and Selecting a Group 3. Click [Add]  select [Read/Write] for
<Permission Level> for the added users.
Destination 4. Click [Sharing]  [End].
Registering a group destination in the 5. Click [Advanced Sharing]  select [Share
Address Book this folder]  click [Permission].
1. Press [Address Book]  [Register/Edit]  6. Select the users you want to authorize
[Register New Dest.]. access  select [Allow] for [Full Control].
2. Press [Group]  enter the name and 7. Click [OK]  [OK]  [Close].
register the group in the Address Book.
3. Press [Add from Address Book]  select Using Windows Vista
the addresses to register. 1. Right-click the new folder  click
4. Press [OK]  [OK]. [Property]  [Sharing].
2. Click [Share]  select the users you want
Selecting the group destination as a to authorize access  click [Add].
destination 3. Select [Co-owner] for <Permission Level>
1. Press [Address Book]  select the for the added users  click [Share] 
registered group destination  press [End].
[OK]. 4. Click [Advanced Sharing]  select [Share
2. Press (Start). this folder]  click [Permission].
5. Add the users you want to authorize
access  select [Allow] for [Full Control].
6. Click [OK]  [OK]  [Close].

271
Q&A

Using Windows XP 4. Specify the file server  confirm the

1. Right-click the new folder  click settings  press [OK].
[Sharing and Security]  select [Share
this folder].
2. Click [Permissions]  select Everyone 
click [Delete].
3. Click [Add]  add the users you want
to authorize access  select [Allow] for
[Full Control].
4. Click [OK]  [OK]  [Close].

Using Windows 2000

1. Right-click the new folder  click
[Sharing]  select [Share this folder].
2. Click [Permissions]  select Everyone 
Specifying the File Server by
click [Delete].
3. Click [Add]  add the users you want Browsing:
to authorize access  select [Allow] for 1. Press [Scan and Send]  [New
[Full Control]. Destination]  [File].
4. Click [OK]  [OK]. 2. From the protocol drop-down list, press
[Windows (SMB)]  [Browse].
The item names may differ, depending on 3. Select the work group name and file
the type of operating system you are using. server specify each settings  press
For more information, check the manual [OK].
documentation for the personal computer
operating system you are using.

Additional Information
You can use the following procedure to
check the IP address of your computer.
* The procedures may differ, depending on the
type of operating system you are using.
1. On the [Start] menu, click [Run]  enter
<cmd>.
2. Click [OK]  enter <ipconfig>  press
Specifying the File Server on
[ENTER] on the keyboard.
the Touch Panel Display:
Specifying the File Server by Host Search:

1. Press [Scan and Send]  [New

Destination]  [File].
2. From the protocol drop-down list, press
[Windows (SMB)]  press [Search Host].
3. On the search criteria screen, enter the IP
address for the computer you are using
 press [Start Searching].

272
 Q&A

8 9

Can I move the Address Book Can I forward the data received via
registered on another Canon fax/I-fax?
machine onto this machine?

If you specify the forwarding

Troubleshooting
You can use the import and export settings, you can forward received
mode of the Remote UI to move documents that matches the
the Address Book. previously set conditions to the
Exporting the Address Book Confidential Fax Inbox of this
from Another Canon Machine: machine, other machines, or the
1. Click [Settings/Registration]  select
file server.
[Data Management] for <Management
Settings>.
2. Click [Address Lists] for <Import/Export
Individually>  [Export...].
3. Select the Address List and the format of
the file  click [Start Exporting].
4. Specify the location to store the file  Forward
[Store].
* The key names may differ, depending on the type
of the model you are using.

Confidential
Fax Inbox
Importing the Address Book to
the Machine: Setting procedure:
1. Click [Settings/Registration]  select
[Data Management] for <Management 1. Press (Settings/Registration)
Settings>. [Function Settings]  [Receive/Forward]
2. Click [Address Lists] for <Import/Export  [Common Settings].
Individually>  [Import...]. 2. Press [Forwarding Settings]  [Register]
3. Select the file you want to import and  specify the forwarding conditions.
specify the desired settings  click [Start 3. Press [Close].
Importing].

Additional Information
• To perform this procedure, you must
have administrator privileges. For more
information, see e-Manual > Security.
• You can also export and import
forwarding settings. For more information,
see e-Manual > Remote UI.

273
Q&A

Additional Information
• To perform this procedure, you must
have administrator privileges. For more
information, see e-Manual > Security.
• If frequently used e-mail addresses are
stored in the Address Book, you can
specify the address quickly. For more
information, see e-Manual> Settings/
Registration.

10
Additional Information
When sending a fax, can the For more information, see e-Manual >
Settings/Registration.
machine be set so that the
sender’s fax number and name be
displayed? 11

How do I change the default

settings (scan settings and file
After registering the sender’s
format) of the Scan and Send Basic
name, you can specify to print the
Features screen?
TX Terminal ID when sending a fax.
I-Fax Address
or Sender's Destination
Date Time Fax Number Name (TTI) Name Page Number

09/05/2012 TUE 15:00 FAX (404)XXX-XXXX CANON SALES Atlanta office 001/001

You can store the current settings

Sender Information
as the default settings from on

Registering the sender’s name: the Scan and Send Basic Features
screen.
1. Press (Settings/Registration).
2. Press [Function Settings]  [Send] 
[Fax Settings].
3. Press [Register Sender Name (TTI)] 
[Register/Edit]  enter the sender’s
name.
4. Press [OK].

Displaying/Printing the TX
Terminal ID:
1. Press [Fax]  [Options]  [Sender Name
(TTI)].
2. Select the sender’s name  press [OK]. Before Change

After Change

274
 Q&A

To register the settings as the 12

default settings:
1. Press [Scan and Send]  specify the scan Is there a way to prevent a
settings and the file format.
2. Press  [Change Default Settings] transmission error when sending a
 [Yes]. facsimile to a new destination?

Troubleshooting
If [Confirm Entered Fax Number]
in (Settings/Registration) is
set, a screen to enter the number
for confirmation is displayed. By
entering the number again, you
can reduce the risk of transmission
error.

Setting procedure:
Additional Information
1. Press (Settings/Registration).
For more information on each file format, 2. Press [Function Settings]  [Send] 
see e-Manual > Scan and Send. [Fax Settings].
3. Press [Confirm Entered Fax Number] 
[On]  [OK].

Additional Information
• To perform this procedure, you must
have administrator privileges. For more
information, see e-Manual > Security.
• You can also restrict sending to a
destination that is not stored in the
Address Book. For more information, see
e-Manual > Security.

275
Q&A

13 Additional Information
If [Register Options Shortcuts] is selected
The quality of the image sent by from , you can register the [Options]
shortcut button on the Fax Basic Features
fax is not good. screen.

Change the scan type or settings

14
according to the type of original. How can I make use of multiple
Press [Preview] to check the telephone lines?
document before sending.
Setting the Original Type and
Density settings: You can specify the settings using
Press [Fax]  [Options]  specify the
the following method.
settings for [Original Type] or [Density].
Text/Photo Mode Photo Mode Text Mode

Selecting a telephone line when

sending:
1. Press [Fax]  [Options]  [Select Line].
2. Select the telephone line  press [OK]
 [Close].

Viewing the preview:

1. Press [Fax]  specify the destination.
2. Press [Options]  [Preview]  [Close].
3.Press (Start).

Setting the sending and

receiving lines from [Select TX
Line]:
1. Press (Settings/Registration).
2. Press [Function Settings]  [Send] 
[Fax Settings].
3. Press [Set Line]  [Select TX Line]  set
the line to use for sending in [Priority
TX]  set the line to use for receiving in
[Prohibit TX].
4. Press [OK].

Preview Screen

276
 Q&A

Setting forwarding conditions Registering/Editing from the

for the receiving line: Scan and Send Screen
1. Press [One-Touch]  [Register]  select
1. Press (Settings/Registration).
the button to register/edit.
2. Press [Function Settings]  [Receive/
2. Press [Register/Edit] register/edit the
Forward]  [Common Settings].
address  press [Close].
3. Press [Forwarding Settings]  select the

Troubleshooting
line from the <Receive> drop-down list
 select [Register]  set the forwarding
conditions.
4. Press [Close].

Additional Information
For more information on the forwarding
conditions, see e-Manual > Settings/
Registration.

15 Additional Information
• For information on how to register/edit
a destination in a one-touch button, see
How do I register/edit destinations
e-Manual > Scan and Send, or Fax.
in a one-touch button? • When registering from the Fax screen,
you can only register fax destinations or
groups that include fax destinations.

Press on the Fax screen or

[One-Touch] on the Scan and Send
screen.
Registering/Editing from the
Fax Screen
1. Press  select the button to
register/edit  press [Register/Edit].
2. Register/edit the address  press
[Close].

277
Q&A

16 17

Can I add an arbitrary subject when How do I change the storage

sending e-mail? period for the scanned file stored
in the Mail Box?

You can enter an e-mail subject in

[Subject/Message] in [Options]. You can change the time until files
are automatically erased from [Set/
Setting procedure: Register Mail Boxes] in (Settings/
1. Press [Scan and Send]  specify the
Registration). Change the setting,
destination  press [Options].
2. Press [Subject/Message]  enter the as necessary.
subject. * You can set the time until the files are
3. Press [OK]  [Close]. automatically erased to 0 (none), 1, 2, 3, 6, 12
hours, 1, 2, 3, 7, 30 days. The default setting is
‘3’ days.

Setting procedure:
1. Press (Settings/Registration).
2. Press [Function Settings]  [Store/
Access Files]  [Mail Box Settings].
3. Press [Set/Register Mail Boxes]  select
the inbox number set the time until
files are automatically erased  press
[OK].

Additional Information
• You can also enter the message for the
e-mail in [Message].
• If you do not specify the subject, the string
registered in [Default Subject] in
(Settings/Registration) is inserted as the
subject. The default setting is ‘Attached
Image.’

Additional Information
In the Mail Box settings, you can also
register a name for the Mail Box and change
the password. For more information, see
e-Manual > Settings/Registration.

278
 Q&A

18 19

How do I access the Advanced Box How do I forward received data to

from a computer? the Advanced Box?

Troubleshooting
If the Advanced Box is opened with Specify an Advanced Box
SMB, check the following. destination registered in the
Checking the settings for [Open Address Book as the forwarding
to Public]: destination.
1. Press (Settings/Registration). Registering an Advanced Box
2. Press [Function Settings]  [Store/
Access Files] [Advanced Box Settings]. Destination in the Advanced
3. Press [Open to Public]  check whether Box:
[By SMB] is selected.
1. Press (Settings/Registration).
2. Press [Set Destination]  [Register
Destinations]  [Register New Dest.].
3. Press [File]  register the Advanced Box
destination.

Checking the settings for

[Prohibit Writing from External]:
1. Press (Settings/Registration).
2. Press [Function Settings]  [Store/
Access Files]  [Advanced Box Settings]. Registering an Advanced Box
3. Check whether [Prohibit Writing from Destination as a Forwarding
External] is set to ‘Off’.
Destination:
1. Press (Settings/Registration).
2. Press [Function Settings]  [Receive/
Forward]  [Common Settings].
3. Press [Forwarding Settings]  [Register]
 specify the forwarding conditions.
4. Press [Forwarding Destination] 
[Address Book]  specify the Advanced
Box destination.

Additional Information
For more information, see e-Manual >
Security.

279
Q&A

Additional Information Additional Information

• For information on registering an • For details on the Booklet mode settings,
Advanced Box destination in the Address see e-Manual > Access Stored Files.
Book, see e-Manual > Scan and Send. • Use a document that was stored with the
• For more information on forwarding [Booklet Scan] mode set.
settings, see e-Manual > Settings/ • For details on the Booklet Scan mode
Registration. settings, see e-Manual > Scan and Store.

20 21

How do I set to create a booklet I cannot print PDF files stored in

with a file in a mail box? the Advanced Box. Are optional
products required?

You can create a booklet using

the Booklet mode. Specify the The following optional products
following settings. are required to print PDF files:
PS Printer Kit
Setting procedure: Direct Print Kit (for PDF/XPS)
Additional Memory Type D (512MB)
1. Press [Access Stored Files]  [Mail Box]
 select a stored document.
2. Press [Print]  [Change Print Settings]  Additional Information
[Options].
3. Press [Booklet]  [Booklet Scan]  [Fold If you are using the PS Printer Kit, the Direct
+ Saddle Stitch]. Print Kit (for PDF/XPS) is unnecessary.
4. Specify the cover settings, orientation,
and detailed settings  press [OK].

280
 Q&A

If the number of sheets is more than the

22 number stated above, the output is printed
without being saddle stitched.
When printing from the computer,
booklet was not made even though Setting a Divided Booklet
saddle stitch booklet mode was (Windows):

Troubleshooting
set. Click [Booklet]  [Divide into Sets].

The Saddle Stitch mode cannot be

used if you exceed the maximum
number of sheets that can be
saddle stitched. In that case, you
can use the Divided Booklet mode.

The maximum number of

sheets that can be saddle
stitched is:
If the optional Booklet Finisher-K1 is
attached to the machine (including one
cover sheet (maximum 110 lb cover (300 g/
m2))):
• Thin/Plain paper (16 lb bond to 21 lb bond
(60 g/m2 to 81 g/m2)): 20 sheets
• Plain paper (21 lb bond to 28 lb bond (82
g/m2 to 105 g/m2)): 10 sheets
• Heavy paper (29 lb bond to 80 lb cover
(106 g/m2 to 220 g/m2)): 5 sheets
• Coated paper (29 lb bond to 110 lb index
(106 g/m2 to 209 g/m2)): 5 sheets
• Coated paper (77 lb cover to 80 lb cover
(210 g/m2 to 220 g/m2)): 3 sheets
Additional Information
If the optional Booklet Finisher-L1 is • You cannot set the Divided Booklet mode
attached to the machine (including one from the Macintosh printer driver.
cover sheet (maximum 140 lb index (256 g/ • For information on the number of sheets
m2))): that can be saddle stitched at one time,
• Thin/Plain paper (16 lb bond to 21 lb bond see e-Manual > Optional Products
(60 g/m2 to 81 g/m2)): 16 sheets (imageRUNNER ADVANCE C9280 PRO/
• Plain paper (21 lb bond to 28 lb bond (82 C9270 PRO) or e-Manual > Optional
g/m2 to 105 g/m2)): 10 sheets Products (imageRUNNER ADVANCE
• Heavy paper (29 lb bond to 40 lb bond C7270/C7260).
(106 g/m2 to 150 g/m2)): 5 sheets
• Heavy paper (40 lb bond to 75 lb cover
(151 g/m2 to 209 g/m2)): 4 sheets
• Heavy paper (80 lb cover (210 g/ m2 to 220
g/m2)): 2 sheets
• Coated paper (29 lb bond to 40 lb bond
(106 g/m2 to 150 g/m2)): 5 sheets
• Coated paper (40 lb bond to 110 lb index
(151 g/m2 to 209 g/m2)): 4 sheets
• Coated paper (77 lb cover to 80 lb cover
(210 g/m2 to 220 g/m2)): 2 sheets

281
Q&A

23 Additional Information
For more information, see e-Manual > Copy.
The content of the reverse side
appears on the copies.
24

The printed paper appears dirty.

You can erase the background
Also, the color appears to be
color of the original and prevent
different from the original.
the original image on the reverse
side of thin originals from
appearing on the copies by using If streaks are printed on the paper
[Background Density]. or the image is not printed evenly,
Original Copy
the inside of the feeder may be
dirty. Follow the procedure below
to clean the feeder. You can also
automatically correct the gradation
of the image from [Auto Adjust
Setting procedure:
1. Press [Copy]  [Options]  [Density].
Gradation].
2. Press [Background Density]  [Auto] or Cleaning the feeder:
[Adjust].
• If [Auto] is pressed, the exposure of the 1. Press (Settings/Registration).
original image on the reverse side is 2. Press [Adjustment/Maintenance] 
automatically adjusted. [Maintenance]  [Clean Feeder].
• If [Adjust] is pressed, the exposure of the 3. Load 10 sheets of blank paper in the
original image on the reverse side can be feeder  press [Start].
manually adjusted.

Adjust Overall

Adjust by Color

282
 Q&A

Automatic gradation Use paper with a low moisture

adjustment: content:
When you remove paper from its packaging,
1. Press (Settings/Registration).
load it into the paper source immediately.
2. Press [Adjustment/Maintenance] 
When there is paper remaining in the
[Adjust Image Quality]  [Auto Adjust
packaging after you have loaded the paper,
Gradation].
store it with the packaging closed properly
3. Select the desired paper  press [Quick

Troubleshooting
to prevent the paper from absorbing
Adjust]  [Start].
moisture.

Additional Information
For information on loading paper, see
e-Manual > Maintenance.

26

I had printed from the computer,

but I did not find the output. I am
Additional Information afraid that someone may have
For more information on Automatic taken it by mistake.
Gradation Adjustment, see e-Manual >
Settings/Registration.

You can check the Print Logs from

25 the touch panel display of this
machine. If the job is listed as ‘OK’
The printed paper is warped.
on the Log and you did not find
the output, the print job may have
If you print an original filled with intermixed with another user’s
an image or an original with a output.
high image density, the paper may
become warped. To reduce the To check:
warping, try the following. 1. Press (Status Monitor/Cancel).
2. Press [Copy/Print]  [Log]  press the
drop-down list.
3. Select the job type to display and check
the log.

Use heavy paper:

If you are using thin paper, replace it with
heavy paper with a weight of approximately
20 lb bond (80 g/m2).

283
Q&A

Additional Information To Switch the Network Scan

When printing from the computer, you Function to Online:
can set a password for printing (Secured Press [Scanner]  [Online].
Printing). You can prevent another user
from taking the output by mistake or
prevent outputs from being left behind
because the print job cannot be started
until the password is entered on the touch
panel display of the machine. For more
information, see e-Manual > Practical
Workflows.

27

Can I specify the scan settings from

the computer and then store for
the original loaded in the machine?

It is possible if you are using

Windows. Install the Network
ScanGear Driver in your computer,
and then switch the network scan
function to online.
Additional Information
For instructions on installing the Network
To Install the Driver: ScanGear Driver, see the Network ScanGear
Install using the UFR II User Software CD- User’s Guide on the UFR II User Software
ROM that comes with the machine. CD-ROM.

28

Can I make copies or send a

facsimile of different size originals
at the same time?

You can make copies or send a

facsimile of different size originals
at the same time by using the
Different Size Originals mode.
* The Different Size Originals mode enables you to
copy/scan different size originals with the same
widths (11” x 17” and LTR, or LTRR and STMT, etc.)
or different widths (11” x 17” and LGL, or LTR and
STMT, etc.) together.

284
 Q&A

Setting procedure: 29
1. Press [Copy] or [Fax]  [Options] 
[Different Size Originals].
2. Select the type of different size originals Can I print on the reverse side of
 press [OK]. the preprinted paper?

Troubleshooting
You can use [2nd Side of 2-Sided
Page] for the multi-purpose tray to
print on paper already printed on.

Setting procedure:
1. Load the paper in the multi-purpose tray
with the side to print on face up.
2. Select the paper size  press [Next].
3. Select the paper type  press [2nd Side
of 2-Sided Page]  [OK].
4. Press [OK].
Additional Information 5. Press (Start).
For more information, see e-Manual > Copy,
or Fax.

Additional Information
A paper jam is more likely to occur with
paper already printed on compared to new
paper.

285
Q&A

30 31

Can I output paper to a different Can I print on envelopes?

tray according to the function?

Load the envelopes to print on in

You can set the output tray for the multi-purpose tray.
each function and set priorities for
outputting paper.

Setting procedure:
* The output trays indicated by Tray A, B, and C
differ according to the optional product attached Take about five envelopes, fan them,
to the machine. and then stack them together. Place the
envelopes on a level surface, and press all
Setting procedure: the way around the envelopes by hand to
remove any air inside. Open the multi-
1. Press (Settings/Registration). purpose tray, adjust the slide guides, and
2. Press [Function Settings]  [Common]  then load the envelopes, as shown below.
[Paper Output Settings].
3. Press [Output Tray Settings]. 1. Load the envelopes.
4. Set the function and tray priority for Tray 2. Press [Envelope]  select the desired
A, B, and C  press [OK]. envelope type  press [OK].
3. Press [Next] [OK] [OK].
4. Press (Start).

Nagagata 3
Kakugata 2
(horizontally placed)

Additional Information
For more information on setting the output Kakugata 2
tray for each function, see e-Manual > (vertically placed)
Settings/Registration.

ISO-C5

Feeding Direction

Additional Information
For more information, see e-Manual > Basic
Operations.

286
 Q&A

32 Additional Information
For more information on the available paper
types, see e-Manual > Basic Operations.
What are the types of paper that I
can use?
33

Troubleshooting
You can load and print on the How do I print data received via
following paper: fax/I-fax on paper specified in

Paper Drawer 3, 4
advance?
Weight 14 lb bond to 80 lb cover (52 to 220
g/m2)
Size 13” x 19”, 12 5/8” x 17 11/16”, 12” x You can change the paper
18”, 11” x 17”, LGL, LTR, LTRR, STMTR,
EXEC, Custom Size (5 1/2” x 7 1/8” source from [Paper Drawer Auto
and 13” x 19 1/4” (139.7 mm x 182
Selection On/Off] in (Settings/
mm to 330.2 mm x 487.7 mm))
Type Thin, Plain 1, Plain 2, Recycled Registration).
1, Recycled 2, Color, Pre-
Punched, Bond, Heavy 1, Heavy
2, Transparency, Tab 1, Tab 2, Setting procedure:
Letterhead 1. Press (Settings/Registration).
2. Press [Function Settings]  [Common] 
Paper Drawer (Right/Left) [Paper Feed Settings].
Weight 14 lb bond to 80 lb cover (52 to 220 3. Press [Paper Drawer Auto Selection On/
g/m2) Off]  [Receive/Fax]  set the paper
source you want to use for printing
Size Paper Drawer (Right/Left): LTR
received data to ‘On’  set the paper
Type Thin, Plain 1, Plain 2, Recycled 1, sources you do not want to use to ‘Off’.
Recycled 2, Color, Pre-Punched, 4. Press [OK]  [OK].
Bond, Heavy 1, Heavy 2,
Transparency, Letterhead

Multi-Purpose Tray
Weight 14 lb bond to 110 lb cover (52 to
300 g/m2)
Size 13” x 19”, 12 5/8” x 17 11/16”, 12” x
18”, 11” x 17”, LGL, LTR, LTRR, STMTR,
EXEC, Custom Size (4” x 5 7/8” to
13” x 19 1/4” (100 mm x 148 mm to
330.2 mm x 487.7 mm))
Type Thin, Plain 1, Plain 2, Recycled 1,
Recycled 2, Color, Pre-Punched, Additional Information
Bond, Heavy 1, Heavy 2, Heavy For more information, see e-Manual >
3, Heavy 4, 1-Sided Coated 1, Settings/Registration.
1-Sided Coated 2, 1-Sided Coated
3, 1-Sided Coated 4, 2-Sided
Coated 1, 2-Sided Coated 2,
2-Sided Coated 3, 2-Sided Coated
4, Textured 1, Textured 2, Textured
3, Textured 4, Tracing Paper,
Transparency, Labels, Letterhead,
Envelope

287
Q&A

34 35

How can I manage documents that When a fax fails to be sent, both
failed to be forwarded? the TX Report and the Fax TX
Report are output. Is there a way to
not output the Fax TX Report?
You can specify how to manage
jobs that failed to be forwarded
in [Handle Files with Forwarding Disable the output function for
Errors] in (Settings/Registration). the Fax TX Report. Specify the
following settings.
Setting procedure: Disabling output of the Fax TX
1. Press (Settings/Registration). Report:
2. Press [Function Settings]  [Receive/
Forward]  [Common Settings]. 1. Press (Settings/Registration).
3. Press [Handle Files with Forwarding 2. Press [Function Settings]  [Send] 
Errors]  select how to manage the [Fax Settings].
forwarding errors  press [OK]. 3. Press [Fax TX Report]  [Off]  [OK].
• If you select [Always Print], jobs with
forwarding errors are always printed.
• If you select [Store/Print], jobs with
forwarding errors are stored in Memory
RX Inbox.
• If Fax Memory Lock or I-Fax Memory Lock
is set to ‘Off,’ jobs with forwarding errors
are printed.
• If you select [Off], no jobs with forwarding
errors are printed.

Additional Information
For more information, see e-Manual >
Settings/Registration.

36

How do I print the data received

Additional Information from specific destinations only?
For more information, see e-Manual >
Settings/Registration.

You can set the Store/Print

Received File mode in Forwarding
Settings to print the data received
from specific destinations only.

288
 Q&A

37
Printing for Specific
Destinations Only What is the model number of the
1. Press (Settings/Registration). staple cartridge for the finisher or
2. Press [Function Settings]  [Receive/
Forward]  [Common Settings]. the stamp cartridge for the feeder?
3. Press [Forwarding Settings] 

Troubleshooting
[Register]  specify the destinations in
[Conditions].
4. Set <Store/Print Received File> to ‘On’ 
press [OK]  [Close]. The model numbers of the
consumables for the feeder and
finisher are as follows:
Stamp Ink Cartridge-C1
For the feeder

Staple-N1
For the Staple Finisher-K1 and Booklet
Finisher-K1

Staple-J1
Forwarding to the Confidential For the Staple Finisher-L1 and Booklet
Finisher-L1
Fax Inbox for Other
Staple-P1
Destinations
For the Booklet Finisher-K1
1. Press (Settings/Registration).
2. Press [Function Settings]  [Receive/ Staple Cartridge-D2/Staple
Forward]  [Common Settings]. Cartridge-D3
3. Press [Forwarding Settings]  [Forward
For the Booklet Finisher-L1
w/o Conditions]  specify the
Confidential Fax Inbox as the forwarding
destination. Additional Information
4. Press [OK]  [Close].
For information on replacing the staple
cartridges and stamp cartridges, see
Chapter 3, “Routine Maintenance.”

Additional Information
• If the Fax Memory Lock is being used,
received data is stored in the Memory RX
Inbox without being printed.
• For more information, see e-Manual >
Settings/Registration.

289
Q&A

38 Additional Information
If the problem is still not resolved, see
Chapter 4, “Troubleshooting.”
A paper jam has occurred. How do I
solve this problem?
39

The procedure for clearing a paper I cannot remove the toner cartridge
jam is displayed on the touch panel after the toner replacement cover
display. is opened.
Follow the instructions to clear the
paper jam.
Check the touch panel display. The
Fixing Transport Unit (Inside the following screen is displayed.
Main Unit)

To remove the toner cartridge:

Press [Remove Toner Cartridges]  the
inner cover for the toner to replace opens 
Feeder follow the instructions on the touch panel
display to remove the toner cartridge.

Black Toner Cartridge

Additional Information
For more information on replacing the
toner cartridge, see Chapter 3, “Routine
Maintenance.”

290
 Q&A

40 41

Numbers, such as #751 and #801 I cannot print from the computer.
are displayed on the touch panel Did the machine malfunction?
display. What do they mean?

Troubleshooting
Check the following possible
These are error codes indicating causes:
that a job or operation did not
Is the network cable
complete successfully. They are
disconnected?
displayed on the Details screen
from [Log] on the Status Monitor/
Cancel screen.

Ethernet Cable

Hub

Is it possible that there is a

network problem?
Is the machine turned ON?
Perform the necessary procedures after
referring to the causes and remedies for
the error codes described in e-Manual >
Problem Solving.

Additional Information
For instructions on using (Status
Monitor/Cancel), see e-Manual > Status
Monitor/Cancel.

Is there a paper jam or a toner

shortage?
Did you exceed the maximum
number of prints set by the
Department ID Management?

Additional Information
When network trouble occurs or for
information on Department ID Management
settings, contact your System Manager.

291
Q&A

42 43

It seems as though turning OFF The touch panel display is

the machine is different from the completely black.
previous imageRUNNER. I am
afraid that this may be a wrong
operation. The main power has not been
turned ON, or the machine may
have entered the Auto Sleep
For the previous imageRUNNER, mode to save energy. Follow the
you needed to press and hold the procedure below.
control panel power switch for
more than three seconds before Turning the main power ON
1. Check whether the power plug is firmly
the machine entered the Shutdown
inserted into the outlet.
mode. 2. Open the main power switch cover
located on the right side of the machine
However, for the imageRUNNER and switch the main power switch to the
“I” side to turn the power ON.
ADVANCE, you just need to open
the main power switch cover
located on the right side of the
machine, and push the main power
switch toward the “ ” side.

Recovering from the Auto Sleep

mode
Press the (Energy Saver).

Additional Information
Additional Information
• For more information on the Auto Sleep
For more information, see Before Using This
mode and Energy Saver mode, see
Machine.
e-Manual > Basic Operations.
• Follow the procedure below to change the
Auto Sleep Time.
1. Press (Settings/Registration).
2. Press [Preferences]  [Timer/Energy
Settings]  [Auto Sleep Time].
3. Specify the time  press [OK].

292
 Q&A

44 45

I have just sent an important Can I restrict the number of copies/

document via facsimile. Can I prints?
check to make sure that it was sent

Troubleshooting
correctly?
If Department ID Management
is used, you can restrict the color
You can check the send job status copy or print output within groups.
from the Status Monitor/Cancel
screen or receive notification of the Setting the Department ID
sending result via e-mail. Management and Registering
the Password:
To check from the Status
Monitor/Cancel screen: 1. Press (Settings/Registration).
2. Press [Management Settings]  [User
1. Press (Status Monitor/Cancel). Management]  [Department ID
2. Press [Send]  [Log]. Management].
3. Press [On]  [Register PIN]  [Register].
4. Enter the Department ID and PIN 
press [OK].

To receive send result via

e-mail: Setting the Page Limits:
1. Press [Fax]  [Options]  [Job Done 1. Press (Settings/Registration).
Notice]. 2. Press [Management Settings]  [User
2. Specify the e-mail address where you Management]  [Department ID
want to receive the result notification. Management].
3. Press [On]  [Register PIN]  [Register].
4. Press [Turn Limits On/Off and Set Page
Limits]  specify the page limit settings
 press [OK].

Additional Information
If the Fax TX Report is set, you can output
and check the Fax TX Report every time.
Also, if the Fax Activity Report is set, you can
output and check Fax Report from the past.
For more information, see e-Manual > Basic
Operations.

293
Q&A

Additional Information Setting procedure:

To perform this procedure, you must 1. Press (Settings/Registration).
have administrator privileges. For more 2. Press [Preferences] [Display Settings]
information, see e-Manual > Security.  [Language/Keyboard Switch On/Off].
You can also change the default settings 3. Press [On]  [OK]  [Language/
for the Copy screen from the Color mode to Keyboard Switch].
the Black mode. For more information, see 4. Select the language to display  press
e-Manual > Settings/Registration. [OK].

46

Can I change the language

displayed on the touch panel
display?

You can change the language Additional Information

displayed from [Language/ • You can follow the procedure below to
display a shortcut to the language switch
Keyboard Switch] in (Settings/ on the Main Menu screen.
Registration). 1. Press  [Other Main Menu Settings]
 ‘On’ for <Display [Language/Keyboard
Switch]>.
2. Press [OK].
• For more information, see e-Manual >
Basic Operations.

47

Can I change the screen or the

Displayed Language: English order that the functions are
displayed on the touch panel
display when the power is turned
ON?

You can change the default display

that appears after the machine is
turned ON from [Default Screen

Displayed Language: Other after Startup/Restoration] in

(Settings/Registration). You
can also change the order that
the functions are displayed or the
layout from [Main Menu Button
Display Settings] in .

294
 Q&A

48
Setting the Default Display That
Appears after the Machine Is I want to check the IP address for
Turned ON:
this machine to run the Remote UI,
1. Press (Settings/Registration).
2. Press [Preferences]  [Display Settings] but I do not know how to check it.

Troubleshooting
 [Default Screen after Startup/
Restoration].
3. Select the settings  press [OK].
You can check the IP address from
Changing the Displayed the touch panel display of this
Function: machine.
1. Press .
2. Press [Main Menu Button Display
Settings]. Checking the IP Address of This
3. Select the layout or the order to display Machine:
the function key  press [OK].
IPv4 Address
1. Press (Settings/Registration).
2. Press [Preferences]  [Network]  [TCP/
IP Settings].
3. Select [IPv4 Settings]  [Use IPv4] 
[On].
4. Press [IP Address Settings].

IPv6 Address
1. Press (Settings/Registration).
2. Press [Preferences]  [Network]  [TCP/
IP Settings].
3. Select [IPv6 Settings]  [Use IPv6] 
[On].
4. Press [Manual Address Settings].

Starting the Remote UI:

Additional Information Run the Web browser for the computer 
To perform this procedure, you must enter ‘http://<IP address of the machine>’ in
have administrator privileges. For more the address bar.
information, see e-Manual > Security.
You can also recall the settings that are
previously stored as settings for frequently
used functions from .
For more information, see e-Manual > Quick
Menu.

295
Q&A

Additional Information 49
• To perform this procedure, you must
have administrator privileges. For more
information, see e-Manual > Security.
Can I change the default settings of
• If you cannot start the Remote UI, specify the printer driver?
the following settings.
1. Press (Settings/Registration).
2. Press [Management Settings] 
[License/Other]  [Remote UI]. You can change the print settings
3. Press [On]  [OK].
of the printer driver from the
computer you are using.
Using Windows:
1. On the [Start] menu, click [Control Panel]
 [Printer].
2. Right-click the printer icon  click
[Printing Preferences]  specify the
printer settings.
3. Click [OK].

296
 Q&A

Using a Macintosh: 5. Click the <Presets> drop-down list 

select the saved preset name  click
Page Settings:
[Print].
1. Click [Page Setup] from the [File] menu in
the application software.
2. Select each item as indicated below.
Setting: [Page Attributes]
Printer: The name of your printer
3. Click the <Settings> drop-down list 

Troubleshooting
[Save As Default]  [OK].

Print Settings:
1. Click [Print] from the [File] menu in the
application software.
2. Click the <Printer> drop-down list 
select the name of your printer.
3. Click the <Presets> drop-down list 
[Save As].
4. Specify [Save Preset As]  click [OK].

297
Q&A

50 51

Is there a way to adjust the sound What is MEAP?

heard when fax sending/receiving
is complete?
MEAP stands for Multifunctional
Embedded Application Platform
You can use (Volume Settings) and is a software platform for the
on the control panel to adjust the Canon multitasking machines.
volume. You can expand the functions
or customize them by installing
Setting procedure: the MEAP application from the
1. Press (Volume Settings) on the computer to the multitasking
control panel.
machine.
2. Press or to adjust the Alarm
Volume and Monitor Volume  press Workflow Composer
[OK]. The Workflow Composer is an application
that increases the efficiency of operations
that use multiple functions of the machine.
By creating and registering combinations
of functions that are frequently used on the
machine, you can repeatedly reuse the same
combination of functions.

Upright Control Panel

SMS

Application

Install

Machine
Control Panel (Flat)

Additional Information
For more information, see e-Manual > MEAP.

298
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