Abhay Singh

18May,1986
Married
BranchManger
E-mail:[email protected]
Contactno.+919920774201

Profile
Insightful experience with 18yearsintheareasof TeamManagement, Sales, OperationsManagement, Process
ManagementandCustomerRelationshipManagement. Experience inanalyzingbusiness potential,
conceptualizing & executing strategiesto drive sales, augmenting turnover andachievingdesired targets.
Proficient atleading teamsfor running successful process operations;experienceof developing
procedures, service standards for businessexcellence. Proventrack record of managingprocesses and
streamlining workflow. Excellent interpersonal, communicationand organizational skills with
demonstrated abilitiesinteam/crisis/customerservices.

Skills
▶ BranchManagement ▶ Documents& Transaction processing
▶ Audit& compliance ▶ Performance Measurements
▶ Staff Development ▶ Cost Control/Containment
▶ ProcessImprovements

Work Experience

IndusInd Bank
Branch Manager – Veera Desai Branch
March 8,2023– Till Date

✓ M a n a g in g th e e n tire b ra n c h e n tails o ve rs eein g v a rio u s a s p e c ts , in c lud in g th e

a c q u is itio n a n d m a n a g e m en t o f C u rren t A c c o u n t a n d S a vin g s A c c o u n t (C A S A ) a s w ell
a s o th er b a n k in g p ro d u c ts a n d s erv ic es .
✓ R e s o lv in g c u s to m e r q u e rie s rela te d to b a n k in g s erv ic es a nd p ro d u c ts is a n
in te g ra l p a rt o f en s u rin g c u s to m e r s a tis fa c tio n a n d re te n tio n. T h is in vo lv es a d d res s in g
th eir c o n c ern s p ro m p tly a n d effic ie n tly to m a in ta in a p o s itiv e c u s to m e r e xp e rie n c e .
✓ A c tiv ely e n g a g in g in c ro s s -s e llin g in v o lve s p ro m o tin g b o th s ec u re d a n d
u n s ec u red lo a n s to a ll c u s to m e rs . T h is in c lu d es a s s e s s in g th e ir fin a n c ia l n e ed s a n d
o f ferin g s u ita b le lo a n o p tio n s th a t a lig n w ith th e ir req uirem e nts a n d fin a n c ia l s itu a tio n .
✓ M a in ta in in g th e h e a lth s c o re o f th e b ra n c h in a u d it p a ra m e te rs req u ire s
m etic u lo u s a tten tio n to d eta il a n d a d h e re n c e to reg u la to ry a n d c o m p lia n c e s ta n d a rd s .
T h is in vo lve s im p lem en tin g in te rn a l c o n tro ls , p ro c e s s es , a n d p ro c ed u res to e n s u re th e
b ra n c h o p e ra tes w ith in th e s et g u id e lin e s .
✓ D e ep en in g c u s to m er re la tio n s h ip s b y p ro v id in g th e rig h t m ix o f p ro d u c ts
in vo lv es u n d e rs ta n d in g th e ir fina n c ia l g o a ls , p refe re n c e s , a n d n ee d s . B y o ffe rin g
ta ilo re d s o lu tio n s a n d p ers o n a lize d rec o m m e n d a tio n s , th e a im is to b u ild tru s t a n d
lo ya lty, lea d in g to lo n g -term c u s to m e r s a tis fa c tio n a n d reten tio n .
✓ A s s u m in g e n d -to -en d b ra n c h re s p o n s ib ility en ta ils ta k in g o w n ers h ip o f a ll
o p era tio n a l a s p ec ts , in c lu d in g b u t n o t lim ite d to c u s to m er s e rvic e , s a le s , c o m p lia n c e,
a n d s ta ff m a n a g em en t. T h is in vo lv es e ffec tiv ely c o o rd in a tin g a n d m a n a g in g v a rio u s
fu n c tio n s to e ns u re th e s m o o th fu n c tio n in g o f the b ra n c h .
✓ P ro v id in g tra in in g fo r s a le s o ffic ers a n d b ra n c h s ta ff is e s s en tia l f o r en h a n c in g
th eir s k ills , k n o w led g e , a n d c a p a b ilitie s . Th is in c lu d e s c o n d u c tin g reg u la r tra in in g
s es s io n s , w o rk s h o p s , a n d d ev elo p m en t p ro g ra m s to e q u ip th e m w ith th e ne c e s s a ry
to o ls a n d res o u rc es to p e rfo rm th eir ro les eff ec tive ly an d effic ie n tly.

UJJIVAN SMALL FINANCE BANK

Branch Manager – Borivali Branch
Jan 21,2021 – March 5, 2023

✓ Managing theentirebranch operations,focusing on acquiring CASAand other

banking products.
✓ Resolving customer servicequeries efficiently.
✓ Promoting both secured and unsecured bankloanstoall customers.
✓ Ensuring thebranchmaintains a high health scorein audit parameters.
✓ Enhancing customer relationships by offering appropriateproduct combinations.
✓ Assuming end-to-end responsibility forbranch operations.
✓ Providing training sessions for sales officers and branch staff.
HDFC Bank Ltd Mumbai (2013 -2021)

Senior Branch Sales Manager (Nov 04, 2019. To Jan 20,2021.)

✓ Responsible forCurrent account Numbers andvalueTarget.

✓ Work closelywith Branch Managerto drive achievement of CA NAV/ Numbers and
Cross sell Intarget of SelfCAAM’ sand CSO’ s.
✓ Motivate Teammemberto achieve theCurrent Account Number.
✓ Focusongenerating Unique TradeCustomerinthecatchment assigned.
✓ Adherencetobank policiesandguidelines such asKYC& AMLand reductionof FTNR.
✓ Responsible to supervisoryReviewsandjoint calls.

Relationship Manager (Sept 01, 2016. To Nov 03, 2019.)

✓ Improving the overall customerrelationship, delivering reliable support andcustomer
service.
✓ Buildingeffectiverelationshipswith clientstoretainand develop sustainable
business.
✓ Maintaininga strong working knowledge ofclient portfolios/ products
✓ Resolvingcustomers’ querieswithinagreedauthority
✓ Producingfile notesafterany client meetings,summarizing anyadditional actions
required,
✓ includingfollow-ups
✓ Achievingagreedfinancial targetsbydevelopment of existing andnewrelationships
✓ Completing regularreviewswith clients to understand theircurrent and
longterm needsand advising them ontheproductsand servicesthat help
themachievetheirgoal.
✓ Compliance with legal requirements, industryregulations, organizational
policies, and professional codes

Personal Banker (April 01, 2013. To Aug 31, 2016.)

✓ Managing the portfolio ofworth 7 Cr generating revenue, giving
personalized services andoffering alternate solutionwith regards to
investment optionandensuring theircontinuedrelationship with bank.
✓ Acquisitionof new clientsfrom portfolio & walking customer thusincreasing the
branch size.
✓ Responsible forachievingpersonal target and businesstarget forall the liabilities,
asset and third.
✓ partyproducts.
✓ Attendingwalk incustomerand servicing them with all banking products
ICICI Prudential Life Insurance Co. Ltd. Mumbai
Associated Financial Service Manager
Dec 02,2011.To March 31,2013.

✓ To understandthe customerneeds,helping themintaking perfect financial decision

with need analysis.
✓ Assisting end-to-endfinancial solutiontocustomerfortheirunique lifeinsurance and
investment needs.
✓ To makenew strategiesand find new innovative waysforcomputingsalestarget.
✓ Identifying the trainingneeds andconduct supportivetraining fordeveloping team
skills.

HDFC Bank Ltd.

Investment Officer
Jan 24,2009. ToDec 02,2011.

✓ New Client acquisitionand maintainingrelationship with client.

✓ Increasethe salesvolume ofinvestment products.
✓ MaintainingCustomerrelationship & Customerengagement of HDFCBank Existing
Clients.
✓ Escalation resolvingby handling issuesraised by Customer.

Education
✓ B.Sc. (PCM) fromGovt. Tilak Collage Affiliated to RDVV UniversityJABALPUR (MP)
in(2006).
✓ HSC from Saraswati HigherSec. School, KATNI AffiliatedtoM.P. Board BHOPAL