TB 9-2330-356-14

DEPARTMENT OF THE ARMY TECHNICAL BULLETIN

WARRANTY PROGRAM

FOR

SEMITRAILER, TANK: 5,000 GALLON, BULK HAUL,

SELF LOAD/UNLOAD M967A1 (NSN 2330-01-155-0046)

SEMITRAILER, TANK: 5,000 GALLON, FUEL DISPENSING,

AUTOMOTIVE M969A1 (NSN 2330-01-155-0048)

SEMITRAILER, TANK: 5,000 GALLON, FUEL DISPENSING,

UNDER/OVERWING AIRCRAFT M970
(NSN 2330-01-050-5635)

Headquarters, Department of the Army, Washington, DC

21 NOVEMBER 1990

REPORTING OF ERRORS AND RECOMMENDING IMPROVEMENTS

You can help improve this Technical Bulletin. If you find any mistakes, or if
you know a way to make the information more understandable, please let
us know. Mail your letter DA Form 2028 (Recommended Changes to Pub-
lications and Blank Forms) directly to: Commander, U.S. Army Tank-
Automotive Command, ATTN: AMSTA-MB, Warren, Ml 48397-5000. A
reply will be sent to you.

1. General. This bulletin provides implementation contact TACOM through the 24-hour hotline. The
instructions for the Warranty on the M967A1, number to call is AUTOVON 786-7537, Commer-
M969A1, and M970, 5,000 gallon fuel tank semi- cial (31 3) 574-7537. The caller should be prepared
trailers procured under contract DAAE07-89-C- to provide: (1) name, (2) AUTOVON and commer-
J020 from Canadian Commercial Corporation. It cial telephone number(s) , (3) complete unit desig-
contains instructions for obtaining services and/or nation, (4) identification of the vehicle to include
supplies covered under warranty. This bulletin also serial number(s) , NSN, and Model Number, (5) a
describes methods of processing warranty claims. brief description of the problem, and (6) the con-
For additional warranty information regarding the tract number (see paragraph 3a).
5,000 gallon fuel tank semitrailers or any U.S.
Army Tank-Automotive Command (TACOM) equip- 2. Explanation of Terms.
ment, contact your local Warrant y Coordinator
(WARCO) or TACOM Logistics Assistance Repre- a. Abuse. The improper use, repair, or handling
sentative (LAR). If your WARCO or TACOM LAR is of warranted items such that the warranty may be-
not available or if additional information is required, come void.

Approved for public release; distribution is unlimited.

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TB 9-2330-356-14

b. Acceptance. The execution of the Accep- When the Government has directed the Contractor
tance Block and signing of a DD Form 250 by the to correct the supplies, the Contractor will furnish all
authorized Government representative, unless material required to correct the defective supplies.
vehicles are placed in Contractor storage in which Contractor will provide copy of work order to owning
case acceptance shall mean date of shipment from unit to be submitted by user to TACOM along with
the Contractor’s facility. DA Form 2407 or DA Form 5504 for informational
purposes.
c. Defect. Any condition or characteristic in any
supplies furnished by the Contractor not in com- b. Remedies - Labor for Warranty Repairs.
pliance with the requirements of the contract. When the Government requires the Contractor to
correct the supplies, the Contractor will have the op-
d. Supplies. The end item and all parts and ac-
tion (1) to correct the supplies in the field or (2) return
cessories thereof, furnished by the Contractor, and
the vehicle or parts thereof to the Contractor’s desig-
any related services required.
nated facility for correction. When the Contractor
e. WARCO. Warranty Control Offices estab- corrects the supplies, the cost of labor involved in the
lished at the General Support/Director of Industrial correction shall be borne by the Contractor. When
Operations Level or equivalent who serve as the in- the Contractor returns the vehicle or parts thereof to
termediary between the troops owning the equip- the Contractor’s facility for correction, the Contrac-
ment and the local dealer, contractor, or tor shall arrange and bear all transpiration costs to
manufacturer. All warranty claim actions will be the Contractor’s facility and return.
processed through the WARCO.
c. When the Government submits a warranty
claim and directs the Contractor to correct the
3. Coverages-Specific.
defect(s); the Contractor, within five working days of
receiving such notice, and in any event before initial-
a. This warranty applies to the Semitrailer, Tank:
ing corrective action, shall notify both TACOM
5,000 Gallon, Bulk Haul, Self Load/Unload M967A1
(AMSTA-MW) in writing, and the warranty claimant,
(NSN 2330-01-155-0046); Semitrailer, Tank: 5,000
by telephone, whether he elects to correct the
Gallon, Fuel Dispensing, Automotive M969A1 (NSN
defect(s) in the field (where the failured supplies are
2330-01-155-0048); and the Semitrailer, Tank:
located) or in a Contractor/dealer facility. This
5,000 Gallon, Fuel Dispensing, Under/Overwiring
notification shall include the name and location of the
Aircraft M970 (NSN 2330-01-050-5635) under con-
repair facility, if a Contractor/dealer facility will be
tract DAAE07-89-C-J020. This item is manufactured
used, and shall in all cases, indicate the date(s) on
by 138170 Canada, lnc./REMCOR/REMTEC, 933
which the repair work will be done and identify the
Simard Boulevard, Chambly, Quebec, Canada J3L-
dealer or individual(s) who will perform the work.
4B7.
Should the Contractor fail to accomplish required
b. The Contractor warrants that the supplies are warranty corrections within ten working days after
free from defects in material and workmanship and notification of warranty claim, the Contractor agrees
will comply with contract specifications and all other to extend at no additional cost, the terms of coverage
contract requirements for a period of 18 months from of this warranty for a time equal to the period begin-
date of acceptance. ning with Government formal notification of claim
until such date the supplies are corrected.
c. The warranty does not apply to any damage
or failure to perform caused by misuse or abuse of d. Reimbursement Procedures. Contractor
the vehicle or by the Government’s failure to perform shall reimburse the Government by submitting
proper maintenance or service on the vehicle. monies monthly to TACOM, ATTN: AMSTA-EFD,
identified by claim number, Unit Identity Code (UIC)
4. Contractor Responsibilities. of each claim, date of each claim, total dollars
(broken out between parts and labor) and contract
a. Remedies - New Replacement Supplies.

2
 TB 9-2330-356-14

number(s). Checks shall be made payable to the followed in writing of any breach of warranty follow-
“Finance and Accounting Officer, USATACOM. ing discovery of a defect in the supplies. This advise-
ment shall constitute official notification of warranty
5. Contractor Rights and Remedies. The Con- breach and initiate the time constraints for Contrac-
tractor shall retain the right to inspect any defective tor responsibility and action under this warranty
supplies, wherever located, within 30 days of provision. Additionally, notification shall include fur-
notification of warranty claim for the purpose of nishing of the applicable vehicle serial number,
evaluating the cause of, or existence of the operations hours on the vehicles, part number of the
defect(s). If instructions are not received within the defective part and circumstances surrounding the
30 day period, the government will dispose of
warranty breach. At this time, the Contractor will fur-
defective supplies. The above described inspection
right, however, does not relieve the Contractor of ther be informed whether the Government has
his responsibility to immediately initiate the warran- elected (1) to correct the defect(s) itself or (2) to
ty replacement/repair action when notified by the direct the Contractor to correct the defect(s).
Government of a warranty claim.
7. OWNING UNIT RESPONSIBILITIES.
6. Government Responsibilities. a. Major Commands (MACOM) authorized the
a. Remedies - New Replacement Supplies. Fuel Tanker will establish a WARCO responsible for
The Government may provide the replacement parts administering all warranties IAW AR 700-139.
for the defective supplies through its own channels
b. All warranty claims will be documented IAW
and be reimbursed by the Contractor for the cost of
DA PAM 738-750. The repair activity shall make
such replacement parts. The reimbursement cost
every attempt to obtain supplies through the DOD
shall be established based upon the amount in the
supply system and to utilize Army labor. Warranty
Army Master Data File List provided by the Govern-
claims shall be submitted by the repair activity: (1) to
ment.
report completion of repair(s), (2) to request supplies
b. The Government may direct the Contractor to off-line, or (3) to request contractor services
provide the replacement parts for defective supplies (CONUS ONLY).
wherever located and shall include the furnishing,
without cost to the Government, F.O.B. repair loca- 8. WARCO RESPONSIBILITIES. WARCO Control
tion, new supplies to replace any that prove to be Office responsibilities are outlined in AR 700-139.
defective within the warranty period. The Contractor
shall furnish replacement parts within ten working 9. ARMY OIL ANALYSIS PROGRAM (AOAP).
days after receipt of verbal or written claim notifica- Not applicable.
tion.
10. DESIGN/PERFORMANCE SPECIFICATIONS.
c. Remedies - Labor for Warranty Repairs. Not applicable.
When the Government elects to correct supplies it-
self, the Contractor shall reimburse the Government
11. NULLIFICATION. Warranty provisions do not
for the cost of labor involved in the correction of the apply to defects or faliures resulting from:
defects. The cost of the labor involved shall be com-
puted at the rate of $22.00 per hour multiplied by the
a. Improper Government installation, operation,
number of labor hours for such services appearing
or maintenance of warrantable item(s).
in the Maintenance Allocation Chart. if the Govern-
ment elects to have the Contractor correct the sup- b. Failure to perform prescribed maintenance.
plies, repairs shall be effected within ten working
days after receipt of verbal or written claim notifica- 12. Abuse Avoidance. When abuse has been
tion. determined (intentional or unintentional), a state-
ment shall be made by the abuse determination
d. The Contractor shall be notified verbally and

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TB 9-2330-356-14

activity as to how abuse can be avoided in the fu- When supplies are submitted for contractor repair,
ture. the repair activity shall:

13. Claims Procedure. The procedures for report- a. Provide contractor with point of contact.
ing warranty claims are found in DA PAM 738-750. b. Obtain location, name and telephone num-
For all levels of maintenance operating under the ber of contractor representative for any required fol-
Army Standard Maintenance System (SAMS), low-up purposes.
Warranty Claim Actions are processed on DA
Form 5504 and DA Form 5504-1. For those units
15. Claim Denials/Disputes. All denials or dis-
not operating under SAMS, use DA Form 2407 and
DA Form 2407-1. It’s very important to fill in the putes will be handled by TACOM.
blocks on the forms as accurately as possible. All
16. Reporting. Reporting or recording action on a
forms should be processed in accordance with
failed item shall be as specified in DA PAM 738-
directives in DA PAM 738-750. Double check to
750. Contractor unique forms shall not be used.
make sure any defective parts are covered by the
warranty before taking them to a dealer or contrac-
17. Storage/Shipment/Handllng.
tor facility.
a. Storage. Not Applicable.
a. Identification of Failed Items. Failed items
shall be tagged/identified to prevent improper repair b. Shipment. See para. 3d of this bulletin.
or use. Documents that describe the use of DA Form
2402 Exchange TAG and DA Form 2407 and DA c. Handling. Not applicable.
Form 5504, Maintenance Request, shall be
referenced. Items requiring special handling, 18. Referenced Documents.
storage, or shipment during the procession of claims
DA Form 2402 Exchange Tag
shall be identified.
b. Disposition. The repair activity shall retain DA Forms 2407, 2407-1, and DA Form 5504,
defective supplies for thirty (30) days following 5504-1 Maintenance Request (Claims) and Con-
receipt of acknowledgement of warranty claim from tinuation Sheets
TACOM. If instructions are not received within the
DA PAM 738-750 The Army Maintenance Manage-
thirty (30) day period, the Government will dispose ment System (TAMMS).
of defective parts in accordance with the disposal
regulations for the applicable part. DD Form 250 Material Inspection and Receiving
Report
14. Receipts/Verification Contractor Repairs.

4
By Order of the Secretary of the Army:

CARL E. VUONO
General, United States Army
Chief of Staff
Official:

THOMAS F. SIKORA
Brigadier General, United States Army
The Adjutant General

Distribution:
To be distributed IAW DA Form 12–39-E, (Block No. 0965) Operator, Unit, Direct Support
and General Support maintenance requirements for TM 9–2330-356-14.

*U.S. GOVERNMENT PRINTING OFFICE: 1990 543-016/40007

PIN: 045845-000
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