1. Tell us about yourself.

I’m Rochelle, a licensed architect and someone who thrives in dynamic, people-oriented
environments. My work in architecture taught me to prioritize client satisfaction while
maintaining strict adherence to safety and standards, which I see as highly relevant to the cabin
crew role. I’ve also developed excellent communication and problem-solving skills from
interacting with clients and managing teams. I’m fluent in English, Filipino, and conversational
Korean, which I believe will help me connect with Cebu Pacific’s diverse customer base.

2. Why do you want to work for Cebu Pacific specifically?

I’ve always admired Cebu Pacific’s mission of making air travel affordable and enjoyable for
everyone. As a Filipino, I feel proud of the airline’s success in connecting our islands and
promoting tourism internationally. I’m drawn to its fun and friendly service culture, and I want
to contribute by bringing my skills and passion for delivering outstanding customer experiences.

3. How would you manage conflicts between passengers?

In situations where conflicts arise, I would stay calm, listen to both sides, and mediate
respectfully to de-escalate the tension. For example, if two passengers were arguing over seating,
I would acknowledge their concerns, review the seating plan, and find a solution, like offering
them alternative seating if available. My focus would always be on resolving the situation
quickly and maintaining a positive cabin atmosphere.

4. Describe a time you showed adaptability in the workplace.

"During my time at RDB Design Studio, a client requested significant changes to a project
midway through its execution. This required us to rework designs under tight deadlines. I
immediately reorganized the workflow, adjusted priorities, and worked late hours alongside my
team to deliver the revised project on time. This experience taught me how to adapt swiftly
without compromising quality, a skill that’s crucial in fast-paced environments like airline
operations.

5. How do you handle stress or pressure?

I view stress as an opportunity to demonstrate resilience and focus. During high-pressure projects
in my architecture career, I stayed organized by breaking down tasks into manageable steps and
prioritizing effectively. For example, while leading a project with overlapping deadlines, I
ensured open communication with my team and addressed challenges promptly. I believe these
techniques will help me stay calm and efficient in in-flight situations.
6. How would you provide exceptional service to passengers?

I believe exceptional service comes from understanding passengers' needs and going above and
beyond to meet them. For instance, if I notice a passenger who seems uneasy or stressed, I would
approach them with a friendly demeanor, offer assistance, and ensure they feel comfortable. My
ability to anticipate needs and handle situations empathetically would contribute to creating a
positive travel experience for Cebu Pacific passengers.

7. Why should we hire you as a cabin crew member?

My experience in architecture has instilled a meticulous approach to safety and organization,

qualities essential for maintaining in-flight safety. I also bring strong interpersonal skills,
developed through years of client interaction, and I’m passionate about creating enjoyable
experiences for people. With my ability to adapt, work in teams, and connect with diverse
groups, I’m confident I can contribute positively to Cebu Pacific’s cabin crew team.

8. What would you do if a passenger refuses to comply with safety protocols?

I would remain calm and politely explain the importance of the safety protocol for their well-
being and others onboard. If the passenger continues to resist, I’d involve a senior crew member
while ensuring the situation doesn’t escalate. My goal would be to de-escalate the situation
peacefully while adhering to safety regulations.

9. Can you describe how you would handle an in-flight medical emergency?

I would follow the airline's protocols, which include assessing the situation, notifying the cabin
supervisor, and assisting with the medical kit if necessary. I would stay calm, communicate
clearly with other crew members, and ensure the affected passenger receives attention while
minimizing disruption to others onboard.

10. What would you do if you were assigned to work with a difficult teammate?

I’d focus on maintaining professionalism and open communication. For example, if there’s a
misunderstanding, I’d address it privately and seek to find common ground. My priority would
be to ensure our teamwork doesn’t affect the quality of service for passengers.

11. Describe a time when you went above and beyond for a client or customer.

"During my time as a junior architect, a client expressed dissatisfaction with a design just before
the deadline. I stayed late, reworked the design to meet their vision, and delivered it within the
timeframe. The client was extremely satisfied, and it taught me the importance of listening and
going the extra mile to exceed expectations—a mindset I’ll bring to this role.
12. Have you ever had to make a quick decision under pressure?

Yes, during a project presentation, I realized a critical detail was missing from the design. I
quickly created a manual sketch to explain the concept and ensure the client understood the
proposal. The situation required quick thinking and composure; skills I will apply to handle in-
flight challenges effectively.

13. A passenger is unhappy with their assigned seat. How would you handle it?

I’d listen to their concern and check if an alternative seat is available. If not, I’d explain the
situation empathetically and offer to make their experience as comfortable as possible by
assisting with storing their belongings or providing additional amenities, such as blankets or
snacks.

14. Imagine you have a full flight, and two passengers are arguing over overhead
bin space. How would you resolve it?

I’d intervene calmly and reassure both passengers that their items will be safely stored. I would
find additional storage space, either in another compartment or with the help of the crew, and
ensure both passengers feel their concerns are addressed respectfully.

15. How would you handle serving a passenger with special needs?

I’d ensure they feel welcomed and supported by asking if they need assistance during boarding,
helping with their seat, and providing personalized service throughout the flight. For example, if
a visually impaired passenger needed guidance, I would explain safety procedures clearly and
check on them regularly during the journey.

16. How do you align with Cebu Pacific’s values of fun and affordable travel?

I resonate deeply with Cebu Pacific’s vision of making travel accessible and enjoyable for
everyone. My friendly and approachable personality, coupled with my ability to adapt to
different passengers’ needs, makes me a perfect fit for delivering the fun and relaxed atmosphere
the airline is known for.

17. Cebu Pacific is a low-cost carrier. How would you deliver excellent service
while working within limited resources?

I believe delivering excellent service isn’t always about lavish offerings but about attention to
detail and genuine care. I would focus on ensuring passengers feel heard and valued by offering
personalized service, being proactive, and creating a welcoming environment regardless of the
resources available."
Scenario 1: Handling a Difficult Passenger

Question: A passenger becomes upset because their preferred meal option is unavailable. How
do you handle this situation?
Response Guide:

1. Acknowledge their frustration: “I understand how disappointing this can be.”

2. Apologize sincerely: “I’m truly sorry for the inconvenience.”
3. Offer alternatives: Suggest other available meal options or provide extra snacks if possible.
4. Follow up: “Please let me know if there’s anything else I can do to make your flight more
comfortable.”

Scenario 2: Emergency Situation

Question: What would you do if there was turbulence and a passenger was panicking?
Response Guide:

1. Stay calm and composed: Passengers look to you for reassurance.

2. Provide clear instructions: Remind them to stay seated, fasten their seatbelt, and assure them
it’s a common occurrence.
3. Offer support: Speak calmly, ask if they need assistance (water, a calming presence), and check
on them after the turbulence ends.

Scenario 3: Team Coordination

Question: You notice a fellow crew member struggling to manage a busy service. What do you
do?
Response Guide:

1. Offer assistance proactively: “I noticed you’re handling multiple requests; can I help with
anything?”
2. Communicate effectively: Work together to prioritize tasks and ensure all passengers are
attended to.
3. Maintain a positive atmosphere: Your willingness to help reflects well on the entire crew and
airline.

Scenario 4: Cultural Sensitivity

Question: A non-English speaking passenger appears confused during the safety demonstration.
How do you assist?
Response Guide:

1. Use visual aids: Point to the safety card or demonstrate the instructions physically.
2. Utilize language skills: If you speak their language (e.g., Korean), communicate directly to ease
their understanding.
3. Be patient and empathetic: Ensure they feel supported and understood.