UNIT 1: COMMUNICATION SKILLS-II

Grade:10 Subject: Computer

DAY 1
LEARNING OBJECTIVES:
 To discuss the elements of communication.
 To distinguish the verbal and non-verbal communication.
 To analyze the importance of feedback in communication

PRE-ASSESSMENT:
1. Communication is a _____way process.
2. Which type of communication is speaking to teachers and students?
Ans: 1. Two
2.Oral

VISIBLE THINKING ROUTINE:

See:
Think:
Wonder:

AQAD:
Which communication
skill involves delivering information to a large audience?
 DAY 2
LEARNING OBJECTIVES.
• To discuss 7C’s of effective Communication
• To categorize the different barriers of communication.
• To analyze the importance of writing skills.

PRE-ASSESSMENT:
1.Which of the following is an example of written communication?
a) Having a conversation
b) Sending a text message
c) Making a phone call
d) Attending a meeting
Ans: Sending a text message.
2. What is the purpose of feedback in communication?
a) To criticize and belittle others
b) To express personal opinions
c) To evaluate and improve communication
d) To dominate the conversation
Ans: To evaluate and improve communication.

VISIBLE THINKING ROUTINE:

SEE:
THINK:
WONDER:
AQAD:
Which type of communication style involves indirectly expressing thoughts and
feelings?

A. Multiple Choice Questions:

1.Verbal communication consists of __________________ communication.
(a) Written (b) Oral
(c) Visual (d) (a) and (b)
Ans: (a) and (b)
2. What is the primary mode of communication in any organisation?
(a) Verbal communication (b) Visual communication
(c) Non-verbal communication (d) (a) and (b)
Ans: Verbal communication
3.Which type of communication includes graphs, charts, maps etc?
(a) Oral communication (b) Written communication
(c) Non-verbal communication (d) Visual communication
Ans: Visual communication
4. What is the first stage of a communication process?
(a) Receiver (b) Message
(c) Sender (d) Feedback
Ans: Sender
5. What kind of feedback supports learning by providing elaborate suggestions?
(a) Specific feedback (b) Descriptive feedback
(c) Positive feedback (d) Non-specific feedback
Ans: Descriptive feedback
6. Which is the following is not a principle of effective communication?
(a) Clarity (b) Creativity
(c) Courtesy (d) Correctness
Ans: Creativity

7. Free flow of information in an organisation is hampered due to:

(a) Dominance of superiors (b) Organisational power imbalance
(c)Hierarchical Structure (d) Complicated communication tools.
Ans: Hierarchical Structure
8. The easiest, most effective way of communication which helps in avoiding
misunderstandings is:
(a) Written communication (b) Communicating in person
(c) Visual communication (d) Live audio communication
Ans: Communicating in person.
9. Words that connect words, phrases, clauses and sentences together are called:
(a) Prepositions (b) Conjunctions
(c) Adverbs (d) Pronouns
Ans: Conjunctions
10. Which type of sentence is used to express command, request, suggestion, or advice?
(a) Declarative (b) Imperative
(c) Exclamatory (d) Interrogative
Ans: Imperative

B. Short Answer Questions

1. Define Communication.
Ans: Communication is the process by which information is exchanged between
individuals through a common system of symbols, signs, or behaviour.
2. What are the advantages of non-verbal communication?
Ans:
  It complements verbal messages with added meaning.
 Retaining information is easy.
 It is helpful for illiterate and handicapped people.
 It makes presentations attractive.
 It is quicker than verbal communication.

3. What are the features of a good feedback?

Ans: A good feedback has the following features:
Specific: A feedback must be related to the topic on which the conversation is going on. It
broadens our knowledge.
Timely: A feedback must be as close to the event as possible or just after receiving a
message.
Meaningful: While your feedback could be either positive or negative, it needs to be
actionable and guide the other person to do better.
Candid: A feedback should be truthful and straight forward to avoid conflicts and distress.
4. Why is feedback important?
Ans:
 It encourages us to improve our decision-making skills and performance.
 It completes the cycle of communication.
 It validates effective listening.
 It broadens our knowledge.
 It helps us build better personal and professional relationships.

5. What are physical barriers?

Ans: Factors related to the environment that become the cause of miscommunication are
known as physical barriers. The three types of physical barriers are:
(a) Physical & technological issues: They refer to miscommunication caused due to
technical errors and distance.
(b) Physical disabilities: Issues related to physical health and well-being.
(c) Physical Barriers in non-verbal communication: Non-verbal communication heavily
depends on physical proximity or physical visibility.
6. What are the steps to overcome interpersonal barriers?
Ans:
 Be unassuming.
 Exercise Empathy.
 Enhance listening skills.
  Fair and Unbiased approach.
 Respect Other Culture and Opinions.
 Regulate your Emotions.
 Mutual Trust Building.

C. Long Answer Questions

1. Describe the verbal method of communication?

Ans: Verbal communication refers to the production of spoken and written language
to send an intentional message to the receiver. There are two types of Verbal
Communication.
1. Oral Communication
It consists of speaking and listening. Oral Communication are of four
types.
a. Intrapersonal: The silent conversation we have with ourselves.
b. Interpersonal: Takes place between two individuals, One sender and the
other receiver.
c. Small Group Communication: More than two persons are involved.
Eg: Press conference, team meeting etc.
d. Public Communication: Individual addresses a large number of people.
Eg.: Election campaign
2. Written Communication
Any communication that takes place through the written word is called
written communication. It is in the form of letters, reports, text messages,
circulars, notices or manuals.

2. Distinguish between non-verbal and visual communication?

Ans:
Non-verbal Communication: Non-verbal communication includes facial
expressions, gestures, body language, personal appearance, postures, presuppositions,
paralinguistics, etc. This communication can either put people at ease, build trust, and
draw others towards you: or they can offend, confuse, and undermine what you are
trying to convey.
Visual Communication: Visual Communication comprises of all the visual elements
that are used to convey a message. Some common examples are charts, maps, images,
graphs, road signs, etc. They are used to convey a message more clearly and catch the
eye of the receiver. They are time saving, very direct and are universally understood.
3. Describe the various stages of communication cycle.
Ans:
The various stages of communication cycle are:
1. Sender: The sender initiates by generating a message which will be passed
onto the receiver.
2. Message: The information, ideas, feelings, etc, that the sender wants to
share are known as messages.
3. Encoding: The message that the sender wants to share needs to be
encoded in order to be sent through and understood by the receiver.
4. Channel: The means by which the information is sent.
5. Noise: Noise is anything that disturbs the effectiveness of communication.
6. Decoding: After the message is sent, it needs to be decoded by the receiver
to understand what is being conveyed during the process.
7. Receiver: The person to whom the message is sent.
8. Feedback: The receiver’s acknowledgment and response to the message.

4. What are the different types of feedback? Explain with examples.

Ans: Feedback is the response to sender’s message. It helps us to improve our
communication immensely. Feedback is categorized into the following groups:
Positive Feedback: A feedback that is constructive works on a building a person’s
strength and has positive undertones.
Eg: Well done on presentation!
Negative Feedback: A feedback that intends on pointing out what someone’s doing
poorly, helping them work on it and improving in future.
Eg: Please be polite when you talk to customers.
No feedback: It is also a feedback which indicates may be the receiver hasn’t decode
your message or was unable to understand it.
5. Discuss the 7C’s of communication in detail.
Ans: The 7C’s of communication are:

1.Clarity: Your message should be clear and should be able to convey your ideas
to the receiver effortlessly.
2.Conciseness: Try to communicate using the least amount of words and the
message is to the point and precise.
3.Concreteness: Use facts and figures if necessary to support your arguments and
strengthen your credibility.
4.Correctness: Avoid grammatical errors while communicating. Use a language
that you are comfortable and make sure the receiver also understands the same.
5.Completeness: Your message should be complete.
6.Courtesy: Being Courteous while communicating sends out a positive message
and implies that the sender cares about the receiver as much they care about the
message.
7.Consideration: Being considerate means being empathetic towards the receiver.

6. Describe the ways in which one can overcome internal barriers to effective
communication.
1.Be Unassuming: Avoid forming prior baseless misconceptions about the person
you are communicating.
2.Exercise Empathy: Conscious efforts towards being more empathetic and
understanding of others.
3.Enhance Listening skills: Be more attentive to what others are trying to
communicate.
4.Fair and Unbiased Approach: Eliminate any type of biased judgement against
the other Communicator.
5.Respect other Cultures & Opinions: Be respectful and act with sensitivity
towards the religion and customs of others.
6.Regulate your Emotions: Keep a tab on how and what you feel and the way
you react to your emotions.
 7.Mutual Trust Building: Trust between two communicators eliminates issues
related to reception and conveying of message.

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