OWNER’S GUIDE

ADVANCED REVERSE OSMOSIS

WATER TREATMENT SYSTEMS
Please fill in the following information and retain for reference:

Unit Model Number: _________________________________

Serial Number: _____________________________________

Date Purchased: ____________________________________

Date Installed: ______________________________________

 INTRODUCTION
Congratulations, on the purchase of your new Advanced Reverse Osmosis Water Treatment System. Treated with care and regular
maintenance, your new system will provide many years of service delivering great tasting water to the tap.

By now, you have probably already opened the box to survey the contents. Please take a few moments to review this manual before
proceeding with the installation and use of the system. Some important items to review are as follows:

o Check all components for any damage caused in shipment. Also, take a quick inventory of all items supplied to ensure
none are missing. A checklist in the next section will assist you with identifying these items.

o Ensure that the reverse osmosis system and storage tank will easily fit into the desired location. This reverse osmosis
system and tank needs to be removed for regular maintenance, so good accessibility is an important tip to keep in
mind.

o Read all CAUTIONS and NOTES contained within this manual. They provide valuable installation tips and advice on
how to properly install and maintain your Reverse Osmosis Drinking Water System.

The water produced by the reverse osmosis (RO) process can be used for many purposes around the home.

o Drinking Water - keep a container of RO water in the fridge to be able to enjoy the clean, fresh taste.
Alternatively, take it directly from the tap.

o Ice Cubes - use RO water to fill ice cube trays. Ice cubes made from RO water are typically clearer and better
tasting than ice made from tap water.

o Automatic Ice Makers - a water line from the RO system can be plumbed to refrigerators with automatic
icemakers. Additional accessories required to complete this connection are not included. Please consult the
refrigerator’s owner’s manual on this installation.

o Kettles and Coffee Makers - tap water eventually causes films and scale in these devices that is difficult to clean.
RO water is very low in dissolved minerals content, greatly reducing the chance of scale buildup.

o Cooking - use RO water for boiling pasta, rice or any other recipe that calls for water.

o Washing Fresh Fruit & Vegetables - prevent tap water minerals from being deposited onto food to maintain
freshness.

o Family Pets – Allow your pets to enjoy the same great tasting water you do.

o Irons & Steamers - prevent mineral buildup in household appliances that use water and eventually build up with
scale when using tap water.

Now you can enjoy all the benefits of great tasting water supplied by your reverse osmosis drinking water system.

I
 GENERAL INFORMATION
1240 SERIES MODELS AND SYSTEM CONFIGURATIONS Table 1

Number (2)
Model Output (4)
Item # of Vessel 1 Vessel 2 Vessel 3 Vessel 4 Monitor
Description (GPD)
Vessels
Model Series 12401
(3)
(1) Dual TFC
1240101-## 3VTFC25G 3 N/A Carbon Filter 25
Purpose Membrane
(3) None
(1) Dual TFC
1240102-## 3VTFC50G 3 N/A Carbon Filter 50
Purpose Membrane
Model Series 12402
(3)
(1) Sediment TFC
1240200-## 4VTFC09G 4 Carbon Filter Carbon Filter 9
Filter Membrane
(3)
(1) Sediment TFC
1240201-## 4VTFC25G 4 Carbon Filter Carbon Filter 25
Filter Membrane
(3) None
(1) Sediment TFC
1240202-## 4VTFC50G 4 Carbon Filter Carbon Filter 50
Filter Membrane
(3)
(1) Sediment TFC
1240203-## 4VTFC75G 4 Carbon Filter Carbon Filter 75
Filter Membrane
Model Series 12403
(3)
(1) Sediment TFC
1240300-## 4VTFC09G-PB 4 Carbon Filter Carbon Filter 9
Filter Membrane
(3)
(1) Sediment TFC
1240301-## 4VTFC25G-PB 4 Carbon Filter Carbon Filter 25 Smartap®
Filter Membrane
(3) Push
(1) Sediment TFC
1240302-## 4VTFC50G-PB 4 Carbon Filter Carbon Filter 50 Button
Filter Membrane
(3)
(1) Sediment TFC
1240303-## 4VTFC75G-PB 4 Carbon Filter Carbon Filter 75
Filter Membrane

CONDITIONS FOR USE Table 2

Source Water Supply Profile Chemical Parameters Max mg/L

Community/Private Chlorinated/Non-Chlorinated Hardness (CaCO3 ) <350 (20 gpg)

(5)
Feed Water Pressure 242-690 kPa (35-100 psig) Iron (Fe ) <0.1

Temperature 4°-38° C (40°-100° F) Manganese (Mn) <0.05

pH Range 3.0 - 11.0 Hydrogen Sulfide (H2S ) 0.00

Maximum TDS Level 2000 mg/L Residual Chlorine (Cl2) <2.0

Turbidity** <1.0 NTU ** Nephelometric Turbidity Unit

Maximum SDI*** <4.0 *** Silt Density Index: Value stated in SDI units.

NOTES:
1. ## is an item number suffix which refers to various product appearances or optional components supplied with the model.
2. Manufacturer’s Specification only with inlet conditions of 345 kPa (50 psig), 25° C (77° F), going to atmosphere.
3. TFC refers to reverse osmosis membranes constructed from a THIN FILM COMPOSITE.
®
4. SMARTAP PUSH BUTTON MONITOR: Indicator lights located on the module cover report system status.
5. PRESSURE REGULATOR IS RECOMMENDED FOR FEED WATER PRESSURES EXCEEDING 552 kPa (80 psig).

OPTIONS AND ACCESSORIES

PRODUCT WATER FAUCETS BOOSTER PUMP

A booster pump may be used if system pressure is below 242 kPa (35 psi).
Faucets may be supplied as Air Gap or Non-Air Gap.
Pump should be placed near RO Module and installed in feed water line just
before it enters Module.

II
 GENERAL INFORMATION

This Owner’s Guide covers all components that may be included with a system. Information relating to any component that is NOT included with your
system may be disregarded.

SYSTEMS WITH NON-AIR GAP FAUCET (MODEL 12401 SHOWN)

SYSTEMS WITH AIR GAP FAUCET, MODELS 12402 AND 12403 (MODEL 12403 SHOWN)

REVERSE OSMOSIS SYSTEM PRODUCT WATER FAUCETS

Item Description Part No. Item Description Part No.
1 3 Vessel Module, Without Quality Monitor Pg. 8, Fig 8.A 7 Chrome-Plated Metal, Non-Air Gap Pg. 7, Fig 7
Chrome-Plated Metal, Air Gap
1A 4 Vessel Module, Without Quality Monitor Pg. 9, Fig 8.B 8 Connector, Faucet 3/8” x 7/16” 33503302
4 Vessel Module, With Quality Monitor INSTALLATION KIT
MEMBRANE AND FILTERS Complete Kit
2 Reverse Osmosis TFC Membrane 9 Supply Valve, Saddle-Tapping 92276
9 GPD, Yellow Casing, Red Tape 33001071 10 Drain Clamp, Saddle Clamp, Non-Air Gap, 92159
25 GPD, Yellow Casing, Black Tape 33001068 1/4”
50 GPD, Yellow Casing, White Tape 33001033 10A Drain Clamp, Saddle Clamp, Air Gap, 3/8” 92160
75 GPD, Yellow Casing, Blue Tape 33001056 11 Tubing, 3/8”, Red 87604
3 Dual Purpose Sediment/Carbon Filter 41400076 12 Tubing, 3/8”, Blue 87600
3A Sediment Filter 41400008 13 Tubing, 3/8”, White 115207
4 Carbon Pre-Filter 41400009 14 Tubing, 1/4", White 115200
5 Carbon Post Filter 41400009 n/s** Screw, Mounting Bracket (2 each) 32701006
FLOW RESTRICTOR TUBING n/s** Elbow, Stem, 3/8” (2 each) 33501071
6 Flow Restrictor Tubing n/s** Elbow, Stem ¼” (2 each) 33501064
9 GPD 40600034 ** not shown
25 GPD 40600040 n/s** Owner’s Guide 36101290
50 GPD 40600041
75 GPD 40600042

Figure 1.A: Component and Interconnection Locators, Models 12401, 12402, and 12403.

III
 GENERAL INFORMATION

PRODUCT WATER
STORAGE TANKS

PRODUCT WATER STORAGE TANKS - ALL SYSTEMS

Item Description Part No.
1 Storage Tank Assembly, Polymer 92313
2 Storage Tank Assembly, Metal 92342
3 Ball Valve, 3/8” 33503601

Figure 1.B: Product Water Storage Tanks.

IV
 INSTALLATION REQUIREMENTS

READ THIS ENTIRE INSTALLATION AND SERVICE GUIDE BEFORE BEGINNING INSTALLATION
The 1240 Series Reverse Osmosis (RO) Drinking Water Treatment Systems have been designed for ease of installation and
serviceability and are constructed with the finest materials available. Using these instructions and paying close attention to
the parameters outlined within "CONDITIONS FOR USE" detailed on Page II will ensure a successful installation.

All systems must be installed in accordance with applicable city, state, provincial and local plumbing codes. To
ensure a system continues to operate at its optimum level, it is necessary to have a routine maintenance and replacement
schedule (Table 4). Frequency at which filters must be changed will depend on quality of feed water supply and level of
system usage.

These RO systems contain a replaceable treatment component critical to the efficiency of the system.
Replacement of the reverse osmosis component should be with one of identical specification, as defined by WaterGroup
to assure the same efficiency. Product water shall be tested periodically to verify the system is performing properly.
®
Operator performs test using the optional Smartap Water Quality Monitor.

PREPARATION
1. Check that all appropriate components are packed 2. Determine locations for RO component installation.
with your system (Figures 1.A. and 1.B.). Two requirements for consideration are: access to
cold water supply line and household sink drainpipe.
Specific requirements are detailed in Table 3.

COMPONENT LOCATION REQUIREMENTS Table 3

PRODUCT WATER FAUCET REVERSE OSMOSIS MODULE
Faucet may be installed in any convenient location. Module may be installed under sink or in any convenient
Make sure underside of location is free of obstructions. location within 15 feet of source water supply and faucet.

STORAGE TANK
Tank may be placed in any space within 15 feet of faucet, generally under kitchen sink or in an adjacent unused cabinet.
Tubing length between components should be kept to a minimum, avoiding sharp bends or kinks.

DO NOT PLACE MODULE WHERE IT WILL BE EXPOSED TO FREEZING AND/OR DIRECT SUNLIGHT.
MODULE MUST BE EASILY REMOVABLE FOR PERFORMANCE OF ROUTINE MAINTENANCE.
Mount Module on side of cabinet using bracket (attached to Module) and two screws provided in the Installation Kit.
HOLD THE MODULE BY THE FILTER HOUSINGS WHEN PICKING UP OR CARRYING UNIT.

NOTE
THIS DRINKING WATER SYSTEM IS FOR USE ON POTABLE WATER SUPPLIES ONLY.
SOURCE WATER EXCEEDING CHEMICAL PARAMETERS REQUIRES PRE-TREATMENT.
COMMONWEALTH OF MASSACHUSETTS PLUMBING CODES 248 CMR SHALL BE ADHERED TO.
CONSULT WITH YOUR LICENSED PLUMBER FOR INSTALLATION OF THIS SYSTEM.

CAUTION
DO NOT USE WITH WATER THAT IS MICROBIOLOGICALLY UNSAFE OR OF UNKNOWN QUALITY
WITHOUT ADEQUATE DISINFECTION BEFORE OR AFTER THE SYSTEM.

MAINTENANCE REQUIREMENTS Table 4

Service Requirements Recommended Service Intervals

To insure the system operates at its optimum level, certain routine maintenance Replace filters as required or every 6 to 12 months
must be performed. Frequency of maintenance performance depending on feed water quality.
will depend on feed water quality and level of system usage. ®
Replace membrane as required based on Smartap
CLEAN: Each time filters are replaced Water Quality Monitor indication or periodic TDS rejection tests.
SANITIZE: At least once a year and each time membrane is replaced Maximum recommended service life for membrane is 60 months.

1
 SMARTAP® WATER QUALITY MONITOR
®
WaterGroup’s 12403 Series Reverse Osmosis Systems incorporate a proven performance indicator. Our patented Smartap Water
Quality Monitor uses dual probe LOGIC PULSE MEMORY technology to accurately indicate membrane performance. A split-
second power pulse compares feed water Total Dissolved Solids (TDS) level with that of the product water. Then, by reversing the
polarity of the electronic pulse, the probes are cleaned and kept free of chemical plating. A nine-volt alkaline battery provides power
to the Monitor. For optimum monitor performance, the battery should be replaced each time system is sanitized.

NOTE: Monitor Troubleshooting Indicators and Common Solutions are shown in Table 5 on Page 13.

Push Button Actuated Smartap® - 12403 Series

Pressing a test button located on the manifold cover activates monitor. When button is pressed, and momentarily held down,
monitor reports membrane status by illuminating a light located next to test button. A green light means system is operating
normally. A yellow light indicates system needs servicing (membrane may be depleted or fouled). While the button may be
pressed at any time, the most accurate readings are obtained when the system is making water for at least 10 minutes.

INTER-COMPONENT CONNECTIONS
Connections between cold water supply line, RO Module, storage tank, product water faucet, and drain line are accomplished
using plastic tubing and push-together quick-connect type fittings.

PLASTIC TUBING QUICK-CONNECT FITTINGS

1. Cut tube ends square and straight. Do not deform Fittings consist of two parts: a Body and a colored collet
tube (i.e., cause tube to compress its diameter so it is and symbol. Collet color and symbol corresponds to
no longer round). tubing to be used at that connection (Figure 2.A.).

2. Make sure outer surface of tube is clear of marks or 1. To install a tube, push it through Collet until it seats
scratches for a length equal to twice tube diameter. firmly at bottom of fitting (Figure 2.A and 2.B.).
This allows "O" ring to seat properly against tube.
2. To remove a tube, push and hold Collet against Body
3. Avoid sharp changes in direction when routing while pulling tube out (Figure 2.C.).
tubing. Sharp turns cause tubing to flex and deform,
which reduces its flow capacity and may increase
lateral stress on the fittings, causing leakage.

A. Push tube through Collet into Body. B. Tube must seat firmly at bottom of C. Push Collet against Body to release
fitting. tube.

Figure 2: How to Use Quick-Connect Fittings

2
 SADDLE-TAPPING VALVE INSTALLATION ON COPPER TUBE

CAUTION: This saddle-tapping valve is not designed for installation on flex line tubing.
NOTE: State, provincial and local plumbing codes may prohibit use of saddle-tapping valves.

1. CAUTION: If no shut off valve is installed under 4. Connect source water feed tubing to valve body
sink, close main water valve during this Installation. using compression fitting.
Locate shut off valves on water lines under sink. To a. Slide nut and sleeve onto tubing (in that order).
identify hot supply pipe and cold supply pipe, turn
b. Install insert into plastic tubing.
both faucets on and let water run. As water flows, hot
water pipe becomes noticeably warmer. c. Install tube with insert and sleeve into valve body.
d. Thread compression nut onto valve body, tighten.
2. CAUTION: Do not install feed water assembly on hot
water line.
5. Turn saddle-tapping valve handle clockwise until it is
Turn off cold water supply by closing shut off valve. firmly seated and piercing lance is fully extended.
Drain line by opening sink faucet. Some mixing type
6. CAUTION: Supply line is pierced and valve is closed.
faucets may require hot water supply be shut off as
Do not open valve until system is activated (Page 10).
well.
Turn on cold water supply. Check saddle-tapping
NOTE: All instructions refer to components shown in valve installation for leaks. Allow water to run from
Figure 3 unless otherwise noted. faucet for a few minutes to clear any debris in the line
caused by installation.
3. CAUTION: Do not turn valve handle before or while
NOTE: If flow from sink faucet is reduced, clean
installing saddle-tapping valve. Make sure piercing
faucet aerator.
lance does not protrude beyond rubber gasket before
EXISTING 1/2"
installing valve. COPPER TUBING
HOUSEHOLD
Assemble saddle-tapping valve assembly on tube. COLD WATER LINE
LARGER RADIUS SMALLER RADIUS
a. Hold back plate against tube.
TIGHTENING
• 3/8" copper tubing use back plate smaller VALVE SADDLE
SCREW
STEM SEAL NUT
radius.
REVERSIBLE
• 1/2" copper tubing, use back plate larger BACK PLATE
radius VALVE HANDLE
COMPRESSION
VALVE BODY NUT
b. Hold valve saddle against tubing in a position INSERT
directly opposite back plate. SLEEVE TUBING TO MODULE
(1/4" WHITE TUBING
c. Tighten screw enough so valve saddle and back
plate are held securely against tube.
Figure 3: Saddle-Tapping Valve Assembly
d. Rotate assembly so tubing connection is aligned P/N 92276 installed on
toward RO Module feed port. 1/2” Copper Tubing
e. Tighten screw firmly. Do not crush tube.
7. Trim ¼” white tube to desired length. Install ¼” white
tube into ¼” white collet as shown in Figure 1.A.

ADDITIONAL POINT OF USE CONNECTION

NOTE: Icemakers typically use 1/4" tubing as feed line. Use a reducing union (P/N 92402) for this connection.
NOTE: Reduce the 3/8” Line to 1/4” as close as possible to the additional point-of use device to minimize flow loss.

1. To connect an additional point of use (icemaker, extra 2. Connect "tee" to point-of-use with 3/8" blue tubing
faucet in wet bar and/or another use for treated water), (P/N 87600). Connect tubing to point-of-use.
place a "tee" connector (P/N 92403) in 3/8" blue line Connector requirements are based on type of
between faucet and RO Module. delivery device i.e., a typical icemaker uses
3/8" x 1/4" reducing device.

3
 DRAIN OUTLET ASSEMBLY INSTALLATION

NOTE: State, provincial and local plumbing codes may prohibit use of saddle-tapping drain connections and may
require use of an air gap.
NOTE: Location and orientation of drain outlet assembly is vital to system performance.

Horizontal Drain Line: Vertical Drain Line:

Locate drain hole as close as possible to top of pipe Locate drain hole on a straight length of drainpipe next to
(between 45º and top) and as far as practical from "P"/"S" trap between trap and sink.
garbage disposal.

Figure 4: Drain Hole Location and Installation, Air Gap Faucet

NOTE: See Page III, Figure 1.A. for connection to drain for Non-Air Gap Faucet.

1. Select a location for drain hole based on type of sink

and orientation of drain line (Figure 4).

NOTE: Item callouts refer to Figure 5 unless noted

otherwise.

2. Position drain outlet saddle (Item 1) on drainpipe.

Allow adequate space for drilling operation.

3. Tighten saddle bolts evenly on both sides. Avoid over-

tightening.

4. Using opening in drain saddle outlet as a guide, drill a

3/8" to 7/16" diameter hole in drainpipe. Clean any
debris out of drain saddle connection.
Item Description Part No.

1 Drain Saddle, Air Gap, 3/8” Connection 92160

1A Drain Saddle, Non-Air Gap, 1/4” Connection 92159

Figure 5: Drain Outlet Assembly

4
 PRODUCT WATER FAUCET SITE PREPARATION

Refer to Faucet Installation Instructions (Page 6) for site location and mounting hole specifications.
Primary considerations for site selection are convenience of use and an open area under sink. An existing 7/8”
Sink Hole will also accommodate metal faucets with air-gap connections. Always check underside of selected
location for obstructions.

PORCELAIN/ENAMEL OVER STEEL STAINLESS STEEL SINK

OR CAST IRON SINKS
1. Use a center punch to make a small indentation to
mark center of desired location.
1. CAUTION: A heavy duty, variable speed drill motor
with a spring-loaded porcelain drill set (Figure 6) is 2. Drill a pilot hole with a 1/8" metal drill bit, then enlarge
strongly recommended for this procedure. hole with a 3/8" metal drill bit.

CAUTION: The plastic sleeve supplied on pilot drill 3. Complete hole size by using a 1 1/4" chassis punch.
(Figure 6.A) is to be positioned on drill bit against drill
chuck. This prevents chuck from contacting 4. Installation hole is ready, install faucet.
porcelain after pilot hole has been completed.
NOTE: Practice on discarded sinks to familiarize A. PILOT DRILL
yourself with operation of porcelain cutter kit.

Using carbide tipped bit with plastic sleeve (Figure

6.A.), drill pilot hole completely through porcelain and
metal underneath.

2. CAUTION: Avoid high motor R.P.M. during initial

penetration of porcelain, as high drill speed will cause
excessive chipping.
Place spring-loaded porcelain saw (Figure 6.B.) into
drill chuck. Make sure pilot guide is inserted tightly.
Insert pilot guide into pilot hole. Push down gently on B. SPRING LOADED PORCELAIN SAW
drill motor to apply light pressure to porcelain surface.
Start drill motor turning as slowly as possible.

After initial cut has started, motor speed may be

gradually increased. The cut may require three to four
minutes to complete. Going faster could result in
excessive chipping. Be sure a complete ring has been
cut through porcelain to material underneath.

3. Place finish hole saw (Figure 6.C.) into drill chuck.

Make sure pilot guide is inserted tightly. Insert pilot
guide into pilot hole. Begin cut using a slow speed
C. FINISH HOLE SAW
and light pressure until porcelain (inside ring cut in
Step 2) has been penetrated to material underneath.

4. Remove saw from hole and clean all debris from

porcelain surface. Re-insert saw into hole and cut
through remaining material.

5. Installation hole is ready, install faucet.

TILE COUNTER TOP

1. Follow procedures detailed in section labeled

"Porcelain/Enamel Over Steel" (substitute "tile" for
"Porcelain" in instructions). Figure 6

5
 METAL PRODUCT WATER FAUCET INSTALLATION AND SYSTEM CONNECTIONS

Install faucet on flat surface at least 2" in diameter. Unused 1 1/4" hole is ideal.
Steps unique to a specific configuration are so noted. All other steps are common to either configuration.

New Faucet Installation 8. CAUTION: Red 3/8" tube connecting product water
Refer to Faucet Site Preparation, Page 5. faucet to drain saddle must run vertically (or as
closely as possible) with no sharp bends or loops
Replacement Faucet Installation
(See Page 4, Figure 4).
Verify size of existing hole is 1 1/4".
Connect loose ends of tubing as follows:
NOTE: Item callouts refer to Page 7, Figure 7 unless
noted otherwise. a. Non-Air Gap Only: Connect 1/4" FLR red tubing
to 1/4" drain saddle using compression nut.
1. Air Gap Only: Verify faucet body, metal base b. Air Gap Only: Connect 3/8” red tubing to
washer, and rubber base washer are in place above 3/8" on drain saddle using compression nut.
sink (Items 1, 3, and 2).
Non-Air Gap Only: Verify faucet body, rubber body Refer to steps 2-4 in Polymer Tank Assembly for use
washer, metal base washer, and rubber base washer of compression nuts.
are in place above sink (Items 1, 9, 3, and 2).
Storage Tank Connection - Polymer Tank Assembly
2. CAUTION: Flow Restrictor (FLR) is installed inside
the 1/4” red tubing on the end with the label. DO NOT NOTE: The following Instructions refer to Page IV,
TRIM THE END OF THE 1/4" FLR Figure 1.B., Item 1.
RED TUBING THAT INCLUDES 1. Hand-tighten the ball valve onto the RO storage tank.
THE LABEL (See Figure 8.A/B). CAUTION: Do not over tighten ball valve as this may
Air Gap Only: Install 3/8” red tubing from strip threads or compromise the “O” ring seal.
Installation Kit onto larger hose barb as shown in 2. Slide compression nut over 3/8” white tubing.
Figure 7. 3. Push 3/8” white tubing into the ball valve as far as
possible.
3. Air Gap Only: Connect the 1/4” FLR red 4. While holding 3/8” white tubing in the ball valve,
tubing end with FLR label between the hand-tighten the compression nut onto the ball valve.
module red collet near symbol shown 5. The basic installation is complete and system is ready
and the faucet: for activation (See Page 10).
a. Air Gap Only: Insert the 3/8” red tube into the 6. Connect 3/8” white tubing to the white collet
mounting hole. on the module.
b. Air Gap Only: Insert the 1/4" FLR red tubing
upwards through mounting hole. Storage Tank Connection - Metal Tank Assembly
c. Air Gap Only: Position module in desired NOTE: The following instructions refer to Page IV,
location. Trim the end of FLR tubing without label Figure 1.B, Items 2 & 3.
to desired length. Attach FLR tubing onto smaller
hose barb as shown in Figure 7. NOTE: Refer to Page 2, Inter-Component Connections
for instructions on how to install tubing.
4. Lower faucet into mounting hole and place
faucet over hole. 1. Install ball valve (located inside of master pack box)
onto the 1/4” storage tank nipple. Use thread sealing
5. Air Gap Only: Install slotted washer, spacer, faucet tape to seal threads between ball valve and nipple.
washer, and nut onto faucet nipple below sink and 2. Connect 3/8” white tubing between module
snug them up (Items 4, 5, 6, and 7). Be sure to (near symbol as shown) and storage tank
properly align faucet before tightening. Do not over shut-off valve.
tighten. 3. The basic installation is complete and
Non-Air Gap Only: Install locating washer, faucet system is ready for activation (see Page 10).
washer, and nut (Items 4A, 6, and 7) onto faucet
nipple below sink and snug them up. Be sure to align NOTE: With the storage tank empty, ensure the air-cell
faucet properly before tightening. Do not over tighten. pre-charge is set to manufacturers instructions marked on
tank. Use a hand power air pump to top up if necessary.
6. Install faucet connector (Item 8), packaged with
WARNING: Never use an air compressor to fill air cell of a
faucet, onto faucet nipple. Install 3/8” blue tube into
reverse osmosis system storage tank.
faucet connector.
NOTE: Optional stem elbows have been
7. Trim 3/8” blue tube to desired length. Install
supplied to allow installations with limited
3/8” blue tube into 3/8” blue collet located on
space to be simpler. Connect the stem
side of module near symbol as shown.
elbow into the inlet, faucet, tank and drain
parts as required before connecting tubing.
6
 1
9 NON AIR GAP

2 3
4A
NON SINK OR COUNTER MATERIAL
AIR GAP
4

AIR GAP ONLY 5 AIR GAP

AIR GAP
6
7
DRAIN LINE FROM AIR GAP
TO DRAIN (3/8" RED TUBING) FAUCET NIPPLE

DRAIN LINE TO AIR GAP DRINKING WATER LINE

(1/4" RED TUBING) FROM POST-FILTER
8 TO FAUCET(3/8" BLUE TUBING)

Description Part No. Item Description

Chrome Plated Metal Non-Air Gap Faucet 87511 1 Body, Faucet
(USEPA Compliant, not available in California)
2 Faucet Base Washer, Rubber
Chrome Plated Metal Air Gap Faucet 92192
(USEPA Compliant, not available in California) 3 Faucet Base Washer, Metal
4 Washer, Slotted (Air Gap, Slot Shape may vary)
4A Washer, Locating (Non-Air Gap, Replaces Items 4 and 5)
5 Spacer, Faucet (Air Gap)
6 Washer, Faucet
7 Nut, Faucet
8 Connector, Faucet 3/8” x 7/16”
9 Faucet Body Washer, Rubber (Non-Air Gap)

Figure 7: Chrome-Plated Metal Product Water Faucet Assembly

7
 MODEL 12401 Item Description Part No.
1 Cover, 3-vessel Manifold † 20500124
2 Screw, Inlet Valve Cover 32701038
3 Cover, Inlet Valve 20500126
4 "O" Ring, Inlet Valve Cover 34201024
5 Shut Off Assembly 40600010
6 Tubing, 1/4”, White * 115200
7 Flow Restrictor, 1240 Series, Red
25 GPD 40600040
50 GPD 40600041
8 Tubing, 3/8”, Blue * 87600
9 Tubing, 3/8”, White * 115207
10 RO, 3V Manifold, Assembled ** 12401
11 Cartridge, Dual, Sediment/Carbon Filter 41400076
12 Filter, Membrane Thin Film Composite
25 GPD, Yellow Casing Black Tape 33001068
50 GPD, Yellow Casing White Tape 33001033
13 Cartridge, Carbon AES, 10 micron 41400009
14 "O" Ring, Filter Housing 34201026
15 Housing, Filter 20500129
16 Elbow, Stem, 3/8” * 33501071
17 Elbow, Stem, 1/4” * 33501064

*Note: These parts are included with

installation kit.
**Includes Items: 2, 3, 4, 5.

†To obtain the correct replacement decal/label, contact your dealer.

Figure 8.A: Exploded Schematic, 12401 Model Series; Parts List for All Models

8
 MODEL 12402 Item Description Part No.
1A Cover, 4-vessel Manifold † 20500125
1B Cover, 4-vessel Push Button Manifold † 20500127
2 Screw, inlet Valve Cover 32701038
3 Cover, Inlet Valve 20500126
4 "O" Ring, Inlet Valve Cover 34201024
5 Shut Off Assembly 40600010
6 Tubing, 1/4”, White * 115200
7 Flow Restrictor, 1240 Series, Red
9 GPD 40600034
25 GPD 40600040
50 GPD 40600041
75 GPD 40600042
8 Tubing, 3/8”, Blue * 87600
9 Tubing, 3/8”, White * 115207
10 RO, 4V Manifold, Assembled ** 12402
11A Cartridge, Sediment, 5 micron 41400008
12 Filter, Membrane Thin Film Composite
9 GPD, Yellow Casing Red Tape 33001071
25 GPD, Yellow Casing Black Tape 33001068
50 GPD, Yellow Casing White Tape 33001033
75 GPD, Yellow Casing Blue Tape 33001056
13 Cartridge, Carbon AES, 10 micron 41400009
14 "O" Ring, Filter Housing 34201026
15 Housing, Filter 20500129
16 Circuit Board 40200132
17 Battery 9 volt 701085
18 Elbow, Stem, 3/8” * 33501071
19 Elbow, Stem, 1/4” * 33501064

*Note: These parts are included with

installation kit.
** Includes Items: 2, 3, 4, 5.

Model 12403
®
Push Button Smartap Monitor
Module Cover and Monitor Connections

†To obtain the correct replacement decal/label, contact your dealer.

Figure 8.B: Exploded Schematic, 12402 and 12403 Model Series

9
 ACTIVATING THE SYSTEM
CAUTION: Make sure all water supply lines, drain lines, and fittings are secure and free from leakage.

1. Open source water supply valve. Close product water 8. Open product water faucet and let water flow until all air
faucet. Check for leakage. has been expelled from system.

2. Turn tank valve one-quarter turn counter- clockwise to 9. Close product water faucet. In 30 minutes, check
open valve (handle should be in line with tubing as it connections for leaks and correct if necessary.
enters connection).
Icemaker/Extra point of use: Check connections on
3. Confirm system is producing water. Module will be these supply lines for leaks.
sending rinse water to drain.
10. Allow storage tank to fill overnight.
Optional Smartap Water Quality Monitor
Perform Steps 4 - 7 11. WARNING: DO NOT USE THE FIRST FULL
STORAGE TANK OF WATER
4. Remove manifold cover if attached by gently lifting cover Discard (to drain) first full tank of water by opening
up and away from manifold. product water (and extra point-of-use) faucet until water
flow stops, then close faucet. This will flush sanitizing
CAUTION: Wiring within module cover connects solution from system.
monitor components. If wires, circuit board, or
connections are damaged and/or wetted, monitor will Icemaker: Let tray/bin fill with ice cubes. Discard all
not function. ice cubes. This flushes sanitizing solution from lines to
icemaker.
5. CAUTION: Verify battery connector alignment
before making connection (Page 12, Figure 9). 12. System is ready to use. Should there be any aftertaste
Connect battery on manifold by pressing clip onto or odor to water or ice cubes, repeat Steps 10 and 11.
battery terminals.

6. Replace manifold cover by gently pushing cover onto

manifold until it snaps into place.

7. Test battery connection by activating monitor. Press

push button. If either indicator light illuminates,
connection is good.
NOTE: Release button after light illuminates. Test is to
confirm battery connection, not water quality.

DO NOT USE THE FIRST STORAGE TANK OF WATER

Allow storage tank to fill overnight. Dispense this water to drain.
This process removes factory-installed sanitizing solution from the entire system and sends it to drain.
This process also sanitizes fittings and tubing used during installation.

MAINTENANCE PROCEDURE PREPARATION

RECOMMENDATIONS

HAVE ALL EQUIPMENT AND REPLACEMENT COMPONENTS ON HAND AND READY BEFORE BEGINNING PROCEDURE.
A CLEAN WORK AREA AND EQUIPMENT ARE ESSENTIAL TO PROPERLY CLEAN AND/OR SANITIZE THE SYSTEM.
(i.e., CLEAN HANDS, TOOLS, WORK SURFACE, AND CONTAINERS)

EQUIPMENT NEEDED

Safety glasses Household bleach - Unscented Only Plastic bucket

Rubber gloves, sanitary (5 1/4% sodium hypochlorite) Plastic bowl
Wash Cloth, Clean and Lint-free Plastic storage bag “O” ring Lube FDA Approved
Liquid dish soap Manual Air Pump

10
 CLEANING, SANITIZING, AND CARTRIDGE REPLACEMENT PROCEDURE
1. Mix mild cleaning solution of dish soap and clean
potable water in plastic bowl. 9. Rinse manifold/housings with clean potable water.

2. Empty storage tank and relieve system pressure. 10. Inspect manifold and filter housing "O" ring groove
Verify tank valve is open. Close feed water supply area for damage (i.e., nicks or scratches). Replace
valve and open product water faucet. damaged components.
Icemaker: Transfer ice cubes from bin/tray to clean
11. Place a small amount of "O" ring lubricant over
freezer container for storage until procedure is done.
surface of filter/membrane housing "O" ring. Install
"O" ring into filter housing groove.
3. CAUTION: Use air hand pump to avoid damaging
tank. Verify product water valve is open before
TO SANITIZE THE SYSTEM: Complete Steps 12-34.
proceeding.
TO INSTALL FILTERS: Complete Steps 19-34.
Check product water storage tank air pre-charge using
a low-pressure gauge (e.g. 0 -15 or 0 – 30 psi). Air
WARNING: WEAR SAFETY GLASSES WHILE
valve is located on tank base. Pre-charge should be 55
PERFORMING THIS PROCEDURE.
kPa (8 psig) with tank empty and tank valve open.
READ "WARNINGS" INFORMATION ON BLEACH
4. CAUTION: Do not attempt to remove filter housings CONTAINER BEFORE USING CONTENTS.
until water flow stops. This reduces pressure inside
HANDLE SANITIZING SOLUTION CAREFULLY. AVOID
the system so housings may safely be removed.
CONTACT WITH UNPROTECTED AREAS.
CAUTION: Additional point-of-use devices (i.e.,
icemakers) may use filters along their supply line. 12. CAUTION: Excessive concentrations of bleach will
Remove any filter or treatment device installed damage plastic and rubber components. Rinse all
between module and device before proceeding. parts that contact bleach thoroughly with clean
potable water.
Remove each filter/membrane housing by turning it
counter-clockwise. Remove each filter cartridge as its Mix sanitizing solution of 1.5 ml (1/3 teaspoon) of
housing is removed. Discard filters. household bleach and 3.8 L (1 gallon) of clean,
potable water in the bucket. Mix solution well.
IF MEMBRANE IS PERFORMING SATISFACTORILY:
Proceed to Step 5. 13. CAUTION: Tighten filter housings by hand only. Do
not use tools as they will over-tighten and damage
IF MEMBRANE IS DEPLETED OR FOULED:
housings. Take care not to cut or pinch o-rings.
Discard it and go to Step 7.
Add 236 ml (one cup or 8 oz.) of sanitizing solution to
5. CAUTION: Use sanitary rubber gloves for this each filter housing and install them onto the manifold
procedure to avoid contaminating sanitizing solution, (do not install filters or membrane at this time).
filters, or membrane. Wear gloves whenever Tighten each filter housing by hand only.
cleaning/ sanitizing system components or handling
new filter/membrane cartridges. 14. Slowly open source water supply valve.
Clean membrane outer wrap with washcloth and
15. Open product water faucet. Close faucet as soon as
cleaning solution. Do not immerse membrane in
water begins to flow from spout.
solution. Do not scrub membrane wrap with abrasive
cleaners. Rinse membrane well with clean potable
16. Wait 5 minutes, then close source water supply valve.
water.
17. Wait 25 minutes, then open product water faucet and
6. Place membrane into clean plastic bag, close bag.
let water flow to drain.
7. Remove filter/membrane housing "O" rings and wash
18. CAUTION: Do not attempt to remove filter housings
them with cleaning solution. Rinse them well with
until water flow stops. This reduces pressure inside
clean potable water. Inspect them for damage (i.e.,
the system so housings may be removed safely.
nicks, scratches). Replace damaged "O" rings.
Remove filter housings and dispose of water. Rinse
®
8. CAUTION: Do not get Smartap Water Quality filter housings and manifold ports thoroughly with
Monitor electronics, wiring, or connectors wet. clean potable water.
Clean filter housings and manifold ports, inside and
outside, with washcloth and cleaning solution. Do not
use abrasive materials.

11
 CLEANING, SANITIZING, AND CARTRIDGE REPLACEMENT PROCEDURE

19. CAUTION: Do not remove protective plastic bag from

replacement filter/membrane cartridges until so 28. Test battery connection by activating monitor. Press
instructed. push button. If an indicator light illuminates,
connection is good.
Install "O" rings into filter housings. Open top of filter
bag enough to expose filter cap and "O" ring grooves.
29. Replace manifold cover by gently pushing manifold
Place a small amount of "O" ring lubricant on surface
cover onto manifold until it snaps into place.
of each "O" ring.
30. Open product water faucet. Let water flow until all air
20. CAUTION: Tighten filter housings by hand only. Do
has been expelled from the system.
not use tools as they will over-tighten and damage
housings. Take care not to cut or pinch o-rings.
31. Close product water faucet. Wait 30 minutes, check
CAUTION: Refer to Page 8, Figure 8.A., or connections for leaks, and correct if necessary.
Page 9, Figure 8.B. for location of each cartridge.
Icemaker/Extra point of use: Check lines for leaks.
Install filter and membrane cartridges. Hold cartridge
by its protective plastic bag and insert cartridge into
32. Allow storage tank to fill overnight.
manifold turning it 1/4 turn as it enters the port. Slide
bag from cartridge and discard. Replace each filter 33. WARNING: DO NOT USE THE FIRST FULL
housing as each cartridge is installed. STORAGE TANK OF WATER
21. Turn feed water valve slowly to open position. Discard (to drain) first full tank of water by opening
product water faucet until water flow stops, then close
22. Confirm system is producing water. Unit will be faucet. This flushes sanitizing solution from
sending rinse water to drain. system.

Optional Smartap Water Quality Monitor Icemaker: Let tray/bin fill with ice cubes. Discard all
ice cubes to drain. This flushes sanitizing solution
TO REPLACE BATTERY: Perform Steps 23 – 29 from lines to icemaker. Replace delivery device filter
NOTE: Replace battery with a new alkaline 9-volt battery. (if applicable).
23. CAUTION: Wiring within module cover connects
monitor components. If wires, circuit board, or 34. System is ready to use. Should there be any after
connections are damaged and/or wetted, monitor will taste or odor, drain storage tank and repeat Steps 32
not function. and 33.
Remove module cover by gently lifting manifold cover
up and away from manifold body.

24. Disconnect battery. The battery connection is a snap

type connector (Figure 9).

25. Remove battery by sliding it out of its holder.

®
Figure 9: Smartap Battery Connections
26. Slide new battery into its holder.

27. CAUTION: Verify battery connector alignment

before making connection (Figure 9). DO NOT USE THE FIRST
FULL STORAGE TANK OF WATER
Connect battery by pressing clip onto battery terminals.
Allow reservoir to fill overnight.
NOTE: Release button immediately after light Dispense this water to drain.
illuminates. Test is to confirm battery connection,
not water quality. This process removes sanitizing solution from system,
sanitizes fittings and tubing, and sends solution to drain.

12
TROUBLESHOOTING INDICATORS AND COMMON SOLUTIONS Table 5
WATER VOLUME AND QUALITY

Symptom Condition Action

No product water. Water supply is turned OFF. Turn water ON.

Not enough product water. Low water pressure. Check source water line pressure.
Water supply is blocked. Clear restriction.
Storage tank valve is closed. Open storage tank valve.
Storage tank is depleted. Increase product water storage capacity and/or install membrane
and flow restrictor with higher output rating.
Clogged Pre-filter cartridge(s). Replace Pre-filter cartridge(s).
Storage tank air pressure charge is low. Empty water from storage tank (product water valve must remain open
while adjusting pressure) and adjust pressure to 55 kPa (8 psig).

System does not shut off. Shut-off valve is not closing. Contact your local Dealer.

No drain water. Clogged Flow Restrictor. Replace Flow Restrictor.

Water has offensive taste and/or Carbon post-filter is depleted. Drain storage tank, sanitize system, and replace carbon
odor. post-filter cartridge.
®
Membrane depleted or fouled. Smartap Monitor reads yellow, or if TDS test is unsatisfactory,
drain storage tank, sanitize system, and replace membrane.
Sanitizer not flushed out. Drain storage tank and let it refill overnight.

LEAKAGE AND NOISE

Symptom Probable Cause Solution

Leak at fitting. Tubing not pushed completely into fitting. Push tube into fitting past “O” ring seal.
Defective tube. Cut damaged area from tube or replace tube (See Page 2, Figure 2).

Leak at filter housings. “O” ring has not seated properly. Remove “O” ring and inspect “O” ring groove for debris. Clean groove,
lube, and reseat “O” ring.
“O” ring has nicks or scratches. Replace “O” ring.

Leak from air gap in faucet. Restricted drain tube. Clear restriction.
Obstructed hole in drain clamp Remove obstruction.
Tubing from air gap to drain is routed Reroute tubing so tubing runs vertically with no sharp bends or loops (see
incorrectly. Page 4, Figure 4).

Noise from system and/or faucet air Trapped air in system. Typical of new Nothing, system usage will purge trapped air.
gap. system or as a result of filter changes.
®
PUSH BUTTON ACTUATED SMARTAP WATER QUALITY MONITOR

Indication Condition Action

Green Light. System operating normally. None.

Yellow Light. Low or non-usage. Draw enough water from product water faucet to get system into making
water. Wait 10 minutes, test.
Membrane depleted or fouled. Clean and sanitize system. Replace membrane.

Dim or No Light. Battery voltage low. Replace Battery.

13
 LIMITED WARRANTY
Subject to the conditions and limitations described below, WaterGroup warrants its Model 12401, 12402, and 12403 Series
Reverse Osmosis Drinking Water Treatment Systems (excluding membrane, cartridge filters and battery), when installed in
accordance with WaterGroup specifications, to be free from defects in materials and workmanship under normal use within
®
the operating specifications for a period of two (2) years from the date of purchase. WaterGroup also warrants the Smartap
Water Quality Monitor to be free from defects in materials and workmanship under normal use within the operating
specifications for a period of five (5) years from the date of purchase. This warranty shall apply to the original end-user of the
system only.

Other than the membrane, cartridge filters and battery, any part found defective within the terms of this warranty will be
repaired or replaced by WaterGroup. If any part is found defective, WaterGroup also reserves the right to replace the drinking
water appliance with a comparable WaterGroup drinking water system of equal or greater quality. You pay only freight for
repaired or replaced parts from our factory and local dealer charges, including but not limited to labor charges, travel and
transportation expenses and handling fees.

This warranty shall not apply to any part damaged by accident, fire, flood, freezing, Act of God, bacterial attack, membrane
fouling and/or scaling, sediment, misuse, misapplication, neglect, alteration, installation, or operation contrary to our printed
instructions, or by the use of accessories or components which do not meet WaterGroup specifications. If the drinking water
system is altered by anyone other than WaterGroup the warranty shall be void.

ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE PERIOD SPECIFIED ABOVE FOR THE PARTS
DESCRIBED IN THIS LIMITED WARRANTY.

As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary
seasonably or over a period of time. Your water usage may vary as well. Water characteristics can also change if the drinking
water appliance is moved to a new location. For these reasons, we assume no liability for the determination of the proper
equipment necessary to meet your requirements, and we do not authorize others to assume such obligation for us. Further,
we assume no liability and extend no warranties, express or implied, for the use of this product with a non-potable water
source or a water source which does not meet the conditions for use as described in this Owners Guide.

WATERGROUP’S OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE REPAIR OR REPLACEMENT OF THE
FAILED PARTS OF THE DRINKING WATER SYSTEM, AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL OR OTHER DAMAGES, WHETHER FROM
CORROSION OR OTHER CAUSES.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Similarly, some states do not allow the exclusion of incidental or consequential damage, so the above limitation or exclusion
may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

WaterGroup Inc. WaterGroup Companies Inc. For parts and service, contact:

193 Osborne Road 12350 Philadelphia Street 580 Park Street 265 Industrial Road
Fridley, MN Mira Loma, CA Regina, SK P.O. Box 5000
U.S.A. 55432 U.S.A. 91752 Canada, S4N 5A9 Cambridge, ON
Canada N3H 5N3

© 2006 WaterGroup, Inc. 10/06

Part No. 36101290