Tariff Enrollment Form

Session Based Protocol (SIP)

Service Required: SIP Trunk SIP Trunk Telemarketing (TM) Version: 01022022-V.3.2

For Internal Use New Existing / Add-on Description Details

CUG Type if Applicable If Existing CUG /Del No/Parent/Super Account
Connectivity Type Add-on Account
TRAI ID if Telemarketing

Plan Check Box

EPos ID (For Internal Use) 132410 132495 132510 132511 132530 132531
SIP 500 OBD SIP 750 OBD
Plan Name Pulse SIP 250 Plan SIP 350 Plan SIP 500 Plan SIP 700 Plan Pulse
Plan Plan Rental
Monthly Rental (Rs.) 250 350 500 700 500 750
Free Call Value (Rs.) 250 350 500 700 500 750
Rate in Rs. Rate in Rs. Rate in Rs. Rate in Rs. Rate in Rs. Rate in Rs.
Local Call Charges
To Fixed Line Phones 180 0.80 0.70 0.50 0.50 15 0.15 0.12
To Mobile Phones 60 0.80 0.70 0.50 0.30 15 0.15 0.12
Intra & Inter Circle Call Charges
All Phone calls 60 0.80 0.70 0.50 0.50 15 0.15 0.12

Free call value of SIP 700 plan can be used for Local, Intra & Inter circle and ILD calls. Free call value of all other plans can be used only for Local, Intra &
Inter circle calls.
ILD rates for above plans

ILD calls to Pulse Rate in Rs ILD calls to Pulse Rate in Rs ILD calls to Pulse Rate in Rs

USA / Canada 60 6.0 Europe Mobile 3 60 34.0 New Zealand Fixed 60 6.0

UK Fixed 1 60 6.0 Europe Mobile 4 60 46.0 New Zealand Mobile 60 9.0

UK Fixed 2 60 11.0 South East Asia 60 8.0 ROW - 1 60 14.0

UK Fixed 3 60 19.0 Middle East / Gulf 1 60 14.0 ROW - 2 60 19.0

UK Mobile 1 60 9.0 Middle East / Gulf 2 60 19.0 ROW - 3 60 29.0

UK Mobile 2 60 15.0 INMARSAT 60 600.0 ROW - 4 60 55.0

UK Mobile 3 60 19.0 Africa 1 60 14.0 ROW - 5 60 79.0

Europe Fixed 1 60 9.0 Africa 2 60 24.0 ROW - 6 60 99.0

Europe Fixed 2 60 19.0 Africa 3 60 36.0 ROW - 7 60 139.0

Europe Fixed 3 60 34.0 Africa 4 60 59.0 ROW - 8 60 159.0

Europe Fixed 4 60 44.0 China 60 5.0 ROW - 9 60 199.0

Europe Mobile 1 60 12.0 Australia Fixed 60 7.0 SAARC 1 60 9.0

Europe Mobile 2 60 24.0 Australia Mobile 60 9.0 SAARC 2 60 19.0

VAS: 100% Disc on CLIP, CF, CW, VMS, 3WC

Customized plan Epos ID ………………………. Plan Name …………………………………………………………

Vanity Number Charges (If applicable): Rs………………………………….

Add on Rental Pack ILD Rate Cutter Pack

ILD Calls Rate ePOS
Scheme Name Rental ePOS ID Monthly Rental Pulse
to in Rs. ID

CUG Scheme if Applicable

Scheme Name Pulse Local Intra Inter ePOS ID

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 Tariff Enrollment Form
Session Based Protocol (SIP)

Service Level Agreement

Tata Teleservices Ltd or Tata Teleservices Maharashtra Ltd (hereafter referred as TTL) shall offer below parameters as part of
SLA
1. Service Availability
“Service Availability” shall mean an average network uptime excluding the periods of downtime as mentioned
hereunder Exclusions (Valid Downtime) over SLA on a quarterly basis. TTL commits to maintain Service Availability of
>=99.5% every calendar quarter. Service Availability will be calculated as per the formula given below at every quarter
of a calendar year:

For the first quarter post activation, number of days would be calculated on pro rata basis.

2. MTTR (Mean Time to Repair)

“MTTR” shall mean an average time taken by TTL to close all complains related to downtime, faults and/or
service unavailability reported by the Customer. TTL shall provide services with MTTR of 4 hrs measured during
the calendar quarter.

In case, Service Availability is measured below than 99.5% (or downtime is more than 0.5%), TTL shall provide Service
Credits to Customer as given in the below table:
Service Availability Service Credit
>99.5% No service credit
>99.0% and < 99.5% 1 day rental
> 98.5% and < 99.0% 2 days rental
>97.5% and < 98.5% 3 days rental
< 97.5% 4 days rental

EXCLUSIONS: Either one or more of the following causes, wholly or partly, shall be excluded while calculation of Service
Availability.
a. If there is no complete service outage and the customer is able to make any outgoing call or receive incoming call.
b. Call drops and voice clarity.
c. Not able to make outgoing calls to particular number/ operator/ country.
d. Failure to notify the Customer care and raise the Trouble Ticket for Service disruption. Service credit will be given only if
complain is raised with the Customer care or trouble ticket is raised.
e. Any act or omission of Customer or any of its agents, contractors or vendors.
f. Periods where faults are due to “Customer Equipment or any Customer error.”
g. Planned maintenance and associated events for which agreed notification was given to Customer.
h. Non availability of power supply or other deficiency in the infrastructure provided by Customer.
i. Faults reported by Customer but no fault is found or confirmed by TTL.
j. Trouble tickets related to new installations, plan change and shifting of the Services.
k. TTL or its agents are not allowed an access to the Customer Equipment or the premises where the access lines are
terminated. Periods where Customer was inaccessible to confirm the Service condition after fault clearance by TTL.
l. Customer’s scheduled maintenance.
m. Any service degradation or outage caused by third party last-mile connectivity or by local access facilities ordered directly
by customer.
n. Disconnection/s or temporary suspensions due to failure to meet payment obligations by customer.
o. Periods where interruptions are caused by events beyond TTL control, incidents of disaster, arson, act of govt. authorities
and Force Majeure.
p. Construction of additional facilities which are required in order to connect the Customer's premises to the TTL’s Network
and/or the Local Loop(s).
q. Changes to Service where such changes are initiated at customer's request.
r. Periods where Services have been restored by other alternate means.
s. Downtime is considered if the connectivity is down for more than 15 minutes after the Customer has been issued a
complaint number.

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 Tariff Enrollment Form
Session Based Protocol (SIP)

Terms & Conditions:

• Tata Teleservices Limited and Tata Teleservices Maharashtra Ltd. (hereinafter referred to as TTL) shall bill the Customer as per the billing cycle which
shall run on a periodicity as may be decided by the organization from time to time. Taxes shall be as per applicable law.
• ILD call charges mentioned above are subject to change which will be accordingly communicated by TTL or reach us at [email protected] or call
18002661515 for updated ILD Call Charges.
• Some countries / zones are appearing in more than one rate band as these may have different ILD codes for different territories falling within the same
region. Calls to few countries will not be allowed. Please reach us at [email protected] or call 18002661515 for details.
• Commercial communications can only be done vide the Telecom Commercial Communications Customer Preference Regulations, 2018, whereby a
telemarketer is required to be registered with TTL on the DLT platform as Telemarketer for carrying out commercial activities. Please note that making
unsolicited calls to DND base is an offence. If customer’s number is reported/found to be used for unsolicited promotional activities, all numbers for
same name & address shall be disconnected. The name & address shall be blacklisted for next 2 years & subscription denied. The number will be
recycled as per the Policy but the customer shall be denied subscription as per the prevailing TRAI guidelines at that point of time. Customers shall
register for telemarketing with the TTL and use designated telemarketing series numbers/SMS resources for promotional calls/SMS. For more
information visit https://telemarketer.tatateleservices.com:8082/
• Customer shall not use the services for the purposes of telemarketing directly or indirectly, without submitting the required approvals/registration from
relevant authorities.
• Any service subscribed at any time in the middle of the billing cycle would be charged on pro-rata basis in the first bill except add-on packs. Accordingly
the free usage, if any as per the opted plan would be available on pro-rata basis and the usage charges for any usage over and above the free prorated
usage limit would be charged at actual.
• Add-on pack will be activated as per written request of customer with applicable additional feature cost.
• Call charges are calculated basis the call units, which is derived by dividing call duration with the pulse rate as defined in the tariff plan.
• The call duration is measured with accuracy up to +/- 1 second as per TRAI regulation.
• TTL reserves the right to increase or decrease the tariffs for any of the usage legs by giving written notice of 30 days to the customer.
• Tata Teleservices Limited has right to predetermine, the credit limit for the usage of Services as availed by the customer based on our internal credit
rating. In the event of exceeding of the credit limit, customer shall be liable to make interim payment forthwith for the Services availed including rentals
failing which reserves the right to totally or partially disconnect/suspend the Services.
• All discounts/special benefits/scheme(s) pertaining to the services shall be as per the terms and conditions as may be specified by Tata Teleservices
Limited. The terms & conditions of Customer Acquisition Form (CAF) shall apply in addition to these terms and conditions.
• All disputes are subject to the sole jurisdiction of the competent courts at place where the head quarters of the concerned TTL Circle are situated for
the matter.
• If customer wishes to leave or relocate its current premises for any reason whatsoever and requests for shifting of Services to new premises, then
customer shall submit the request to TTL at least 30 days in advance in writing of such relocation of customer. TTL shall make all reasonable efforts to
shift the Services so requested subject to techno-commercial feasibility compliance. Customer further agrees that shifting of Services shall be deemed
to be on continuous basis and shall be allowed only within the same telecom service area (within the same SDCA) of TTL. Any shifting charges on
account of additional cost/ incidental expenses incurred by TTL shall be charged to and borne by customer on actual. If customer does not agree to pay
the shifting charges or where such shifting is not possible due to techno-commercial feasibility reasons at TTL’s end then the Services shall be
terminated.
• Customer shall keep its EPABX logically partitioned on which TTL delivers its Link, ensuring prevention of any cross flow/patching of voice call with
public/private data network.
• Customer service shall come into effect from the date of activation of Services and shall be valid till the date of discontinuance of Services together with
the full and final payment of all charges and outstanding dues, if any, by the customer.
• Billing frequency is monthly. Unutilized free calling will not carry forward to the next month.
• The plan continues to be in force until written request for plan change/disconnection is not received.
• The customer shall use the services for their internal consumption and shall not re-sell or re-lease the services unless customer carries a valid and
appropriate license and/or registration on this behalf from concerned statutory or regulatory authorities. Customer undertakes that the Telecom
Resources provided by TTL shall not be used for any illegal call routing ensuring complete restriction of any cross flow of calls between public and
private network. Any request of termination of Telecom Resources and/or change in logical partitioning from customer’s end shall be within the
prescribed guidelines of DoT vide its notification ref no. 18-1/2005-BSII dated April 19, 2006. Further, customer shall keep TTL fully indemnified against
any actions or omissions by the customer while using the services, where such actions or omissions are against any applicable law or regulatory norms
laid down by any statutory authority of the country.

Declaration
I have read & understood the terms & conditions mentioned above & unconditionally accept them as binding on me. I have understood the rates, tariffs &
other related conditions as mentioned in Tariff Enrollment Form basis which telecommunication service will be provided. I hereby undertake to pay all
charges raised on account of services availed TTL reserves the right to withdraw/modify any or all of the terms of the plan(s) at any time with reasonable
notice.

Customer Name ___________________________________ Customer Signature: ____________________ Mobile: ___________________________

Company Seal_____________________________________ Date: ________________________

Internal References
Ref CAF Number: ___________________ TARID: _______________ RID: __________________ Others If any _____________
Pilot Number: ___________________ Switch Name: _________________ Dial Code : _______________ Zone ID : __________
MSGN Node: _____________ D Channel: __________ BGID: ________ IDP ID: ________ ZTE PNR: (If Existing Group) ________________
Sponsorship Details (for Sponsored Cases) - If ‘No’ is selected, then remaining fields are not required
SPONSORED SIP Trunk Yes No Cost IP PBX: ________________ Contract Period: _______________
Vendor Name: ____________________________ IP PBX Make: ______________________ Penalty Matrix: _____________

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