ADMINISTRATIVE ASSISTANT

COMPANY NAME: COSMITET LTDA

ECONOMIC ACTIVITY: Health services provider company
ADDRESS: Calle 7 # 35 - 93
PHONE:
JOB IDENTIFICATION
Job title: Administrative Assistant.
Area: administration
Number of employees: 1
Shifts: No
Work Breaks: or

POSITION OBJECTIVE
Support the administrative tasks of the company administrator.

JOB OVERVIEW

 Classify, organize and dispatch the company's messengers

 Organizing Messenger Folders
 Classification of courier work routes
 Check emails
 Correspondence response
 Receiving calls
 Customer service

PERSONAL RELATIONSHIPS

Internal Relations: Administrator, internal control, accounting, management and care

areas

External Relations: External suppliers (general maintenance of equipment and

physical structure of the company)

 Headquarters (administrative)

COMPANY: Cosmitet Ltda JOB TITLE: Administrative Assistant

WORK CENTER: Rey David Clinic OSECTION AREA: Administration

DEGREE
0 1 2 3 4 SKILLS AND JOB REQUIREMENTS

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 TRAINING AND EXPERIENCE
X Minimum training required:
X Special studies: Not specified
X Minimum professional experience: Knowledge in production.
X Skills:
PHYSICAL
X Age: Not specified
X Size: Not specified
X Robustness: Not specified
X Strength: Not specified
X Agility: Not specified
INTELLECTUAL SKILLS
X General intelligence
X Verbal comprehension
X Verbal fluency
X Abstract reasoning
X Spatial conception
X Numerical calculation
X Understanding mechanical problems
X Perceptual speed
X Speed in capturing details
X Accuracy in capturing details
X Resistance to monotony
X Visual memory
X Memory of verbal information
X Written data memory
GENERAL SKILLS
X Estimation of surfaces, shapes and volumes
X Estimating weights and quantities
X Estimating movements and speeds
X Organizational capacity
X Planning capacity
X Coordination capacity.
X Discretion
X Decision
X Personal presentation
X Leadership.
X Improvisation
ENVIRONMENTAL RISK FACTORS
Factor not required by the
X Temperature 0 position
X Noise 1 Low grade (below normal)
X Electric 2 Normal grade
X Chemical 3 Above normal grade
X Mechanic 4 Very high degree
DEGREE SKILLS AND JOB REQUIREMENTS
0 1 2 3 4
DRIVING FACTORS
BODY DISPLACEMENT
X Walk
X Up / down
WEIGHT TRANSPORT
X Get up
X Carry (load)
X Push
X Pull
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 X Manipulate
POSITION
X Sitting
X Standing
X Kneel
X Bend
X Balance
PRECISION
X Reach
X Grab
X Thick tweezers
X Fine tweezers
ACCURACY
X Motor precision
X Pulse
SKILL
X Speed of motor reaction
X Manual dexterity
X Digital skills
COORDINATION
X Using both hands
X Bimanual coordination
MENTAL FACTORS
X Observation
X Attention
X Comprehension
X Memory
X Analysis and synthesis
X Adaptation
X Initiative
FACT. SENSO-PERCEPTIVE
X Visual acuity
X Field of view
X Color perception
X Shape perception
X Perception size 0 Factor not required by the position
X Hearing acuity 1 Low grade (below normal)
X Superficial sensitivity 2 Normal grade
X Deep sensitivity 3 Above normal grade
X Smell 4 Very high degree

MAIN DUTIES OF THE POSITION

The description and analysis of the main tasks of the position were carried out using
the methodology indicated by NTC 4116, which allows for the assessment of the
potential of the task to generate loss or injury to health (See NTC 4116 standard),
based on the following equation:

CT =  (G + R + P)

GRAVITY REPEATIVITY PROBABILITY DEGREE CRITICALIT

No TASK
(G) (R) (P) CT Y (CT)
Sort 1 correspondence, 0 1 -1 0 DO NOT
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 organize folders
with a router and
dispatch to CRITICISM
company
messengers
Check and
answer emails,
write letters and 2
2 3 0 5 CRITICISM
documents
(typing)

Receiving calls DO NOT

3 0 3 -1 2
CRITICISM
Customer
Service
4 (internal and 2 3 0 5 CRITICISM
external
customers)

ANALYSIS OF WORKPLACE TASKS AND MOVEMENTS

No TASK ACTIVITIES EQUIPMENT FREQ. / SHIFT % SHIFT DAY

AND TOOLS

Sort 1 correspondence,
In this task, the collaborator N/A 20%
organize organizes each of the
folders with a correspondence that
router and arrives from the different
dispatch areas.
company
messengers
2 Check and In this activity, the Computer This work is 30%
answer collaborator sitting in performed
emails, write front of the computer
letters and reviews the emails one
continuously for
documents by one and responds, 1 hour. Tasks are
(typing) and must write the changed every
letters and documents hour.
necessary to respond to
requests.

3 Receiving In this activity, the Telephone This task is 20%

calls collaborator must take - computer performed
the telephone receiver
and place it between
continuously for
the neck and the ear, 5 minutes. The
maintaining the task is changed
movement for several every 5 minutes.

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 seconds while taking
notes or entering
information provided.
4 Customer The collaborator serves N/A This task is 30%
Service internal and external performed
(internal clients, in a seated
and position at his/her work
continuously for
external station. 10 minutes. The
customers) task is changed
every 10 minutes.

No TASK MOVEMENTS
Sort 1 correspondence, organize In prolonged sitting position, bimanual coordination,
folders with a router and motor agility, sustained knee flexion, sustained neck and
dispatch company
messengers
head flexion

2 Review and forward emails, In prolonged sitting position, with repetitive hand and
write letters and documents finger movements, bimanual coordination, motor and
digital agility, sustained knee flexion, frequent neck and
head movements
4 Receiving calls In a prolonged sitting position, with sustained neck
flexion and lateral tilt of the neck while holding the
telephone receiver.
5 Customer Service In a sitting position at the workplace, with mild dorsal
kyphosis, using the footrest.

RISK FACTORS IN THE WORKPLACE

RISK FACTOR CONSEQUENCES RECOMMENDATIONS

STATIC AND DYNAMIC LOAD  Pain in upper limbs Participate in the active breaks
Adoption of a static sitting  Muscle fatigue program, stretching exercises
posture. Repetitive hand  Cervicalgia and muscle strengthening.
and finger movements,  Back pain
sustained flexion of the  Low back pain
neck and head and
sustained flexion of the
knee in the lower limbs. No
use of headband.
STATIC AND DYNAMIC LOAD  Pain in upper limbs Make adjustments to the
Workplace design: chair  Muscle fatigue workplace such as rearranging
with worn padding, casters  Cervicalgia equipment and work
that do not slide properly,  Back pain implements and periodic
which does not allow for  Low back pain maintenance such as padding,
comfortable reaching,
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mechanical height casters, etc., providing the
adjustment, no support for employee with a headband to
the upper limbs, keyboard avoid improper postures. Take
and mouse on the same active breaks
level as the work surface.
PHYSICAL  Stress Improve distribution of lighting
TEMPERATURE
 Muscle fatigue in the work area.
Inadequate lighting  Tiredness
PSYCHOLABORAL  Stress Stress management training
Customer service  Fatigue

Prepared by:

France Lorena Velez C.

Physiotherapist. Esp SO. Lic 00890307
Occupational Health Advisor
Positive ARP

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