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Operation Troubleshooting Steps1

The document outlines troubleshooting procedures for various network issues, including link down, packet loss, and slow speed problems. It details checks to perform on client devices, uplink ports, and ISP connections, as well as steps for diagnosing specific user authentication issues. Additionally, it emphasizes the importance of monitoring bandwidth patterns and connectivity from multiple sources to ensure comprehensive problem resolution.

Uploaded by

Sadik Chowdhury
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
2 views

Operation Troubleshooting Steps1

The document outlines troubleshooting procedures for various network issues, including link down, packet loss, and slow speed problems. It details checks to perform on client devices, uplink ports, and ISP connections, as well as steps for diagnosing specific user authentication issues. Additionally, it emphasizes the importance of monitoring bandwidth patterns and connectivity from multiple sources to ensure comprehensive problem resolution.

Uploaded by

Sadik Chowdhury
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Issue Checking Point

1 Link Down Issue


> Ping to client IP address from your windows CMD
command via connect VPN of ISP
> Check & Confirm from our nagios Monitoring panel
down state
> Make Sure Bandwidth status on Cacti Graph

2 Link Flactuation
Issue
> UP/down status check from nagios panel

> Cacti Graph Bandwidth pattern check

> Client Device uptime check


> Client end Uplink physical port status check (Last
down/Up time)
> Uplink port laser/power check
(transmit/receive-TX/RX)
>Pop device malfuntion, Hang, SFP issue. Optical high
loss, ping loss at which end, NTTN side issue like device,
fiber, SFP, high lossetc
3 P2P Packet Loss
Issue
> Uplink port status check (1Gbps/10Gbps) from client
gateway device
> Ping to gateway ip from client router
> Client BW pattern check from Cacti Graph
> Monitor 5 min uplink interface BW status
>Check POP, NTTN, BBSDO Agregation (Core)

4 All User No
Internet issue
> Check radius ip (163.47.157.206) p2p rechability,
Secret,Port, PPP Authentication
> User assigned FramedIP firewall Natting with IPT
gateway
> LOG status check

> DNS forward rule check


> forwarded DNS p2p rechability check with BDIX
peering
>DNS, NATing issue, individual VLAN issue
5 Specific user No
Internet issue
> Check assigned Framed IP from cyclone panel
> Cross check assigned framedIP with natting IP

6 Specific User
Authentication
Issue
> Check user id inputed YES/NOT on cyclone panel
> NAS IP Check (cross check if have any space)
> Framed IP cross check if have any space
> user name CASE sensitive (capital/small letter)
> Password match with client provided (cross check if
have any space)
> Check user Expiration Status
> Check Calling-Station-Id if have any MAC binding

7 Overall Slow
Speed Issue
> Client BW pattern check from Cacti Graph

> Connected ISP BW pattern check from Cacti Graph

> NTTN datapath capacity check

8 Individual User
Slow Speed Issue

>check Multiple device connected, WiFi hang, WiFi


bridge
9 Overall GGC/FNA
Slow Issue

> Client BW pattern check from Cacti Graph

> Connected ISP BW pattern check from Cacti Graph


> NTTN datapath capacity check

10 Gaming Issue > Client BW pattern check from Cacti Graph


> Connected ISP BW pattern check from Cacti Graph
> NTTN datapath capacity check

11 Site Access Issue > Check from gloabal network up/down status (is it
down right now)
> Check from different ISP network (Site can
access/not)
>NAT IP change, IP Pool NAT, Mikrotik virus scanning
script
>BDiX asymetric
Troubleshoot/ Taken Initiative
Client End
> Make sure client end Electrical power availability

> Need to confirm client end O/H fiber status, CO/LDP/BTS to


POP fiber issue(Fiber cut, Laser High)
> SFP Port singnal port showing up/down or MC device LED
status , Check device issue (malfunction, Hang)
> RX power from client side & TX laser from SFP

> 1g sfp Optimal TX/RX laser -5dB/-18db (May very on


distance/SFP range)
> 10g sfp Optimal TX/RX laser -1dB/-10db (May very on
distance/SFP range)
> If TX/RX laser is high then need to inform client to reduce
> Uplink port exchange from client router if available

> SFP change from client end

> If 1Gbps uplink port goes 100Mb then Change Cable/ SFP or
check port Negotiation
> Check Online user & BW consumption pattern

> Connected OLT port status check UP/DOWN

> PPPoE server creation status check from connected OLT


PORT
> If VLAN base service then do check PPPoE server creation
status
> PPP Profile check with Gateway & DNS information
> PPP Authentication & Accounting check with Radius

> Internet rechability from Gateway router (Ping/ trace to


Google DNS/Facebook/ Youtube Domain)
> checked active user list
> Cross-Check if client input any DNS manually at their end
router

> User ID log status check from mikrotik


> PPPoE server creation status check from connected OLT
PORT

> Uplink port status check (1Gbps/10Gbps) from client gateway


device
> Downlink OLT port status check (1Gbps/10Gbps) from client
Mikrotik
> Monitor 5 min uplink/downlink interface BW status
> Ping/ trace to Google DNS/Facebook/ Youtube Domain
> OLT/switch port interface check
> Check all service (INT, GGC, FNA, BDIX) from PPTP
> Take anydesk from client ofc-network & check overall/every
service

> Ping/ trace to Google DNS/Facebook/ Youtube Domain from


mikrotik
> Active user check (cross-check if have any duplicate user
connected/not)
> P2P ping check assigned local framed-ip-address
> Take anydesk from user end
> Wifi-router gateway ping check from user end device
> Ping/ trace to Google DNS/Facebook/ Youtube Domain user
end device
> Check all service (INT, GGC, FNA, BDIX) from user end device
> Check User end device/Wifi-router uplink port capacity issue
(If have any policy)
> If have OLT access check ONU laser status
> Uplink/downlink port status check (1Gbps/10Gbps) from
client gateway device
> Monitor 5 min uplink/downlink interface BW status
> Ping/ trace to Google DNS/Facebook/ Youtube Domain
> GGC/FNA DAC route list check from client mikrotik
> GGC/FNA queues & Assigned PCQ BW check from mikrotik
> P2P ping status check for GGC & FNA
> Using PPTP check google redirector report
> Using PPTP check GGC/FNA DAC status & Assigned BW ratio

> Collect gaming destination server IP


> ping/ traced those gaimg destination IP from mikrotik
> latency should be around 50ms, may very as per geo-location

> DO trace from client mikrotik

> Using PPTP check site can access/not

> Do check site reachable via global routing table/BDIX routing

> If destination can reach via BDIX table check BDIX recevied
prefix list
BBSDO END
> If client portion ok then inform NTTN provider

> If NTTN end ok then take remote access from client end

> NTTN issue: After 30 min downtime inform to Shift Manager

> Inform NTTN provider

> Monitor link from nagios & BW pattern at least 2-3 days

> Ensure/cross-check Aggigned BW & Purchase BW

> NTTN Gateway Distribution Switch-Port capacity check

> Connected ISP Internet rechability from Gateway router


(Ping/ trace to Google DNS/Facebook/ Youtube Domain)
> Check IIG Status from ISP router end
> userid cross check if have already inputed to another
reseller

> If have NTTN capacity issue forward to Shift Manager

> If have IIG packet loss/latency issue mail to IIG & inform SM
> Check connected ISP GGC & FNA BW consumption from
CACTI
> If DAC not available for any contect mail to IIG & inform shift
manager

> If latency high or packet loss found then do mail to IIG


> Before mail to IIG cross-check with multiple ISP/multiple
source
> Checkprefix
IIG bw utilization pattern/if have any conjestion

> Do mail to IIG if have any routing issue

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