Retail Manager with 7+ years of experience in

managing and growing successful

retail operations. Proven track record of
exceeding sales goals, improving store
profitability, and developing high-performing
teams. Expertise in customer service, team
leadership, inventory management, visual
merchandising, and store layout design.
Passionate about delivering exceptional
customer experiences and creating a positive
and collaborative work environment.

Shilpa V Rajoria
WORK HISTORY
RETAIL INDUSTRY

CONTACT
Department Manager
Croma - Fort Branch I Mar - 2022
+91 9773807773 Infinity Retail LTD.
[email protected]

Mumbai India • Planing and Organising

• Merchandising planning
• Visual Merchandising
SKILLS
• Exicution of promotion
• Staffing and scheduling
• Analysis/Competitiv • Customer service planing
Knowledge • Technology integration
• Inventory management issue
• Excellent Time
• Customer Complaints and Dissatisfaction
manage ment • Technical Glitches or Equipment Malfunctions
• Team player • Competitive Pricing and Market Trends
• Quick learner • Supply Chain Disruptions
• Proficient in Power BI • Encourage Autonomy and Initiative
• Familiar with SAP • Lead by Example to get there goals in there
• Experienced in MPO/TPOS life
(Merchandising Planning & • Provide Regular Feedback and Recognition
• Team Collaboration and Support
Optimization/Trade
• Walking on the sales floor to ensure visual
Promotion Optimization
standards are being met.
Systems) • Responsible for Store Mystery audit,Smart
• Knowledge of MSO audit,Safety audit,Process excellence audit,
• Team Building Own Label audit, SOP audit each quarter.
• Customer Relationship • Process Implementation
 Assistan Store Manager
Reliance Smart Point I Jan 2020 - Dec 2021
Reliance Retail LTD.

EDUCATION • Responsible for overseeing all aspects of store’s operations:

Merchandising, inventory, pricing, hiring, training and
promoting employees.
• Master of Business • Walking on the sales floor to ensure visual standards are
Administration (MBA) - being met.
Bhartiya Vidya Peeth, • Effectively managing staff members.
Pursuing • Training and development of new team members and
manager trainees.
• Bachelor's Degree - Mumbai • Motivating employees to improve their skill
University • Setting goals for the retail sales team.
• Work actively with management team to create daily,
weekly sales plans based on sales trends week to week.
REWARDS &
• Organizing promotions and publicity in the local press and
RECOGNITION also trade magazines.
• Enhanced the customer experience by leading team of
associate in providing strong customer service.
• Received Star ADM Award - • Managing customer issues to ensure happy customers and
3 Times (Sep-2022/ repeat business.
Feb-2023/Jun-2023) • Maintaining inventory reports on weekly basis to ensure
there are no shortages.
• Received Best Grooming • Responsible for MOPR audit and Store PI each quarter.
Award (Apr-2019) • Responsible for overseeing the entire store operations.
• Responsible for store staff training, coaching, orienting and
motivating employee.
LANGUAGES
• Created and maintained team relationship.
• Managed merchandise level and store appearance visual
• Hindi display management.
• Marathi • Directed all activities required to achieve store sale, target,
and goals.
• English
• Proper process of inward and outward of stock.
• Following up the transportation department and company.
• Responsibility for security and cleanliness of store.
• Ensure efficient handling of customer and maintaining
high service standard.
• Responsible for accounting, cash handling & daily bank
deposits.
• Preparation of document like stock register, petty cash
register, cashbook, debit voucher, delivery orders and GRN etc.
Team Leader
Big Bazaar Gen NXT I Mar 2018 - Jan 2020
Future Group Retail Ltd.

• Driving Operational, visual and customer service standard.

• Assist customer in all aspect of store services including
handling complaint and inquiries.
• Monitoring and reviewing department performance on a
daily, weekly and monthly basis.
• Maximizing sales through effective merchandising and
marketing.
• Monitoring product availability level throughout the day
and replenish stock to ensure 100% availability.
• Coordinate sales promotions and provide sales target.
• Managing the inventory of department.
• Actively monitoring competitor activity.
• Implementing store compliance’s and health & safety
procedures.
• Responsible for the discipline, training and motivation of
sales team.