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The document discusses the distinction between emotions and moods, highlighting that emotions are intense, short-lived reactions to specific events, while moods are longer-lasting and less intense with less obvious causes. It also explores the rationality of emotions, providing examples of both rational and irrational feelings, and outlines various strategies for emotion regulation, emphasizing their impact on decision-making, creativity, motivation, leadership, and workplace behaviors. Overall, the text illustrates the significance of understanding and managing emotions in various contexts.

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Hasan Anwer
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2 views

quiz

The document discusses the distinction between emotions and moods, highlighting that emotions are intense, short-lived reactions to specific events, while moods are longer-lasting and less intense with less obvious causes. It also explores the rationality of emotions, providing examples of both rational and irrational feelings, and outlines various strategies for emotion regulation, emphasizing their impact on decision-making, creativity, motivation, leadership, and workplace behaviors. Overall, the text illustrates the significance of understanding and managing emotions in various contexts.

Uploaded by

Hasan Anwer
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Name: Hasan Anwer Student ID: 56298 QUIZ # 1

Q1. What is the difference between emotions and moods?


Explain the basic emotions and moods?

Emotion is the label you give the affect you are


experiencing — for example defining the experience of
positive, stimulating arousal as excitement. Emotions don’t
arise without reason. They are reactions to and are generally
about something. They tend to occur either instantaneously
or very soon after this ‘something’ takes place. Emotions
tend to be intense but short-lived feelings which can be
accompanied with facial expressions, body language, and
physical sensations. They have the potential to turn into,
change or create moods.

Moods are not as intense as emotions and can have a less


specific, immediate or obvious cause. They generally last
longer than the more fleeting emotions — hours or days
rather than seconds or minutes. Moods don’t have to closely
follow their cause — waking up in a bad mood for example —
which can make their source sometimes hard to identify.
They can broadly be divided into ‘positive’ and ‘negative’
categories — a ‘bad’ or ‘good’ mood.

The basic emotions on a continuum are happiness - surprise


- fear - sadness - anger - disgust. The basic emotions are
classified as those with a positive effect, such as joy and
gratitude, and those with a negative affect, such as anger or
guilt.

Q2. Are emotions rational? Relevant examples are required.

Emotions can also be rational or irrational. Anger at your


neighbor over the unreturned lawnmower may be
perfectly rational. Your fear of speaking to a large audience
may be rational, or it may be largely irrational. Your fear of
heights may be irrational (i.e., you may have no logical
reason to be fearful of heights).

Q3.What are some strategies for emotion regulation and


their likely effects?

 Emotion regulation involves identifying and modifying


the emotions you feel.
 Effective emotion regulation techniques include:
 Acknowledging rather than suppressing emotional responses to situations.
 Re-evaluating events after they occur.
 Venting.
 Changing your emotions takes effort, and this effort can
be exhausting.

 Selection
 EI should be a hiring factor, especially for social jobs.

 Decision Making
 Positive emotions can lead to better decisions.

 Creativity
 Positive mood increases flexibility, openness, and creativity.

 Motivation
 Positive mood affects expectations of success.
 Feedback amplifies this effect.

 Leadership
 Emotions are important to acceptance of messages from organizational leaders.
 Negotiation
 Emotions can affect negotiations

 Customer Service
 Emotions influence customer service.
 This influences repeat business and customer satisfaction.
 Emotional contagion = “catching” emotions

 Job Attitudes
 A good day at work tends to be followed by a good mood at home and vice
versa.
 This usually dissipates overnight.

 Deviant Workplace Behaviors


 Negative emotions lead to workplace deviant behaviors.
 Actions that violate norms and threaten the organization.

 Safety and Injury at Work


 Don’t do dangerous work when in a bad mood.

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