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ADET - 05 LABEXER

The document outlines the functional and non-functional requirements for Shopee's online shopping platform, highlighting features such as user authentication, product search, order tracking, and seller management tools. It also suggests improvements like advanced AI recommendations, augmented reality integration, and enhanced security options. Additionally, it proposes a mobile user interface prototype design that includes personalized homepages, easy access to customer support, and streamlined checkout processes.

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Roland Ivan Palasigue
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
8 views

ADET - 05 LABEXER

The document outlines the functional and non-functional requirements for Shopee's online shopping platform, highlighting features such as user authentication, product search, order tracking, and seller management tools. It also suggests improvements like advanced AI recommendations, augmented reality integration, and enhanced security options. Additionally, it proposes a mobile user interface prototype design that includes personalized homepages, easy access to customer support, and streamlined checkout processes.

Uploaded by

Roland Ivan Palasigue
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Select and review an online shopping website.

1. Create a detailed list of functional and non-functional requirements that


the system has.

Functional Requirements

Shopee’s online platform has an array of well-defined functionalities that


support a smooth and engaging shopping experience.

 User Authentication

Users can register and log in via email, phone number, or social
media, with password recovery options via email or SMS, ensuring
accessible and secure account access.

 Product Search and Browsing

Users can browse products by keywords or categories, with


configurable filters like ratings, price, and seller location.
Personalized product recommendations further enhance the
browsing experience based on user history.

 Product Information

Each product listing provides comprehensive details, including


multimedia elements (images and videos), to give users a complete
view of the item.

 Shopping Cart Management

The cart allows users to add or remove items with real-time


updates, including an estimated delivery date display based on
location.

 Order Placement and Payment Options

Users can complete purchases using various payment methods like


Shopee Pay, GCash, and other bank options, with the ability to
securely save preferred payment methods for faster checkout.

 Order Tracking and Notifications

Shopee offers shipment tracking and real-time notifications via


email, SMS, or push notifications, keeping users informed about
order progress.

 Seller Management Tools


Sellers can manage inventory, track sales, and receive analytics on
customer engagement, with features like promotion automation.

 Feedback and Ratings

Users can submit reviews, including photos and videos, and Shopee
moderates these to maintain quality and adherence to guidelines.

 Customer Service

Support options include direct contact with sellers and customer


support for resolving disputes, with a knowledge base for common
issues.

 Promotions and Loyalty

Shopee incentivizes repeat purchases with Shopee Coins, vouchers,


and personalized notifications for ongoing promotions.

 Purchase History

Users can view past orders and export purchase history in CSV or
PDF format for record-keeping or budget tracking.

 Live Selling Feature

Shopee’s live-selling functionality allows sellers to engage with


buyers in real-time, with access to analytics on viewer engagement.

Non-Functional Requirements

Shopee’s non-functional requirements ensure that the system operates


efficiently and securely across various devices and meets specific
performance benchmarks.

 Accessibility

Shopee’s platform supports accessibility tools like screen readers,


ensuring usability for a diverse user base.

 Performance and Scalability

The system is built to handle up to 100,000 concurrent users, with a


response time of under three seconds, ensuring smooth browsing
even during peak usage.

 Security
Key security features include AES-256 encryption, multi-factor
authentication, and role-based access control, supplemented by regular
security audits for compliance with GDPR and PCI DSS.

 Cultural Adaptability

Shopee offers multi-language support and complies with local data


and content regulations, catering to Southeast Asia’s diverse
markets.

2. Provide additional requirements that might help in improving the system.

Suggested Improvements

To further enhance Shopee’s functionality and appeal, here are a few


additional requirements that could improve user engagement, security,
and environmental responsibility:

 Advanced AI for Recommendations

Shopee could incorporate more sophisticated AI to analyze user


preferences and purchasing habits for better, more personalized
product suggestions.

 Augmented Reality (AR) Integration

By adding AR, Shopee could allow users to virtually “try” items like
furniture in their own space, enhancing the shopping experience for
larger purchases.

 24/7 AI-Powered Customer Support

Integrating a chatbot for instant customer support could streamline


assistance for common questions and issues.

 Sustainability Tracking

Shopee could inform customers about the environmental impact of


products, helping eco-conscious shoppers make more informed
decisions.

 Enhanced Security Options


Additional options like biometric authentication (e.g., fingerprint or
face recognition) could make payments more secure and
convenient.

3. Using any software/app, create a mobile user interface prototype design


of the website based on the requirements you have gathered.

Mobile User Interface Prototype

Based on these requirements, a mobile UI prototype could be developed


using design tools like Figma, Canva or Adobe XD to provide a user-
friendly interface. This prototype might include the following design
elements

 Homepage

A personalized homepage displaying recommended products,


current promotions, and quick access to categories for easy
browsing.

 Search and Filter

A straightforward search bar with accessible filters for narrowing


results by price, ratings, or location.

 AR Preview Button

Product pages could feature an “AR Preview” button for items like
furniture or decor, allowing users to visualize the product in their
own space.

 Quick Cart Access and One-Tap Checkout

Users could access their shopping cart with a single tap and benefit
from a streamlined checkout process, especially if they have saved
payment options.

 Enhanced Customer Support Access

A prominent button on each screen to access live chat or AI-


powered support, making it easy for users to get help as needed.
Example of visualizing a Mobile Prototype

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